How will this role have an impact?

A Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.

In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

This role will report to Lead, Client Operations Analyst.

Responsibilities:

• Provide support for 5-6 client accounts
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects 
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $46,400 to $79,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

This is Security at Lattice

As part of Lattice's security team, your role will focus on Governance, Risk, and Compliance.You’ll work closely with others on the team, as well as colleagues in Legal, Procurement, Sales, IT, and Engineering to respond to requests, streamline processes, and reduce organizational risk for both Lattice and its customers. This is a great growth opportunity role, enabling you to enhance your skill sets by triaging security alerts, assisting in customer questionnaires and audits, performing vendor risk assessment, and learning new security tools and mitigation techniques. Our ideal candidate has a background in IT and/or Security, and is an enthusiastic learner with a positive attitude and collaborative working style. 

What You Will Do

As a Security Operations Analyst you will be responsible for helping to streamline security and compliance requests, controls, and oversight within the organization. You’ll have a large amount of autonomy and an ability to make a significant impact in a successful, growing startup!

• Triage production environment security alerting
• Triage customer questions and questionnaires
• Oversee security, compliance, and privacy training
• Assist with orchestrating and managing SOC2 audits
• Assist with vendor risk assessments
• Manage Customer Trust Center requests and enhancements
• Manage Sales support resources and documentation
• Assist with Vulnerability Management visibility, dashboarding, and communications
• Provide tuning and troubleshooting assistance to IT for security related IT applications, such Anti-Virus / Malware Protection, Endpoint Management, Access Management, VPN, and/or Network Proxy applications

What You Will Bring to the Table

There’s no such thing as a perfect candidate. We expect you to possess some combination of the following:

• 3+ years of experience in security or related fields
• Ability to communicate and collaborate effectively with internal business stakeholders 
• Project management and process documentation experience
• Experience implementing JIRA service desk dashboarding, tracking & reporting
• Experience to SOC2 controls and/or audits
• Experience with vendor procurement processes
• Experience implementing, administrating, and/or providing guidance on security related IT applications, such as Anti-Virus / Malware Protection, Endpoint Management, Access Management, VPN, and/or Network Proxy applications
• Understanding of authentication protocols and frameworks to include OAuth, OpenID, SSO/SAML, and AWS IAM
• Understanding of continuous integration / continuous deployment processes and tools

The estimated annual cash salary for this role is $98,000 - $139,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-Remote

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

TheStrategic Operations Analyst position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. 

The Service Operations team is seeking an experienced, results driven Strategic Operations Analyst to support strategy, process design, planning, implementation and management of new programs including ongoing leadership of specific key initiatives within the Service Operations and Client Success teams. The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. You will assist in defining Operational Excellence through process and policy design work that drives scale for operations. We need you to be a project manager who tenaciously makes sense of disjointed processes or systems, continually striving for the best possible operational outcomes in a Care and Service Center Operations model.  This position is always evolving. We encourage you to be authentic and think about how your strengths and interests align with our mission. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Design and execute support for change management/landing plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots
• Creation of process flows, Policies & Procedures, Job Aides playbooks and training material
• Responsible for driving several work types across cross functional areas within Service Operations, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business
• Risk remediation and opportunity identification with strong emphasis on solutions
• Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
• Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
• Build and cultivate relationships with cross-functional teams within the organization
• Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Your background & requirements:

• Prior experience in strategic technology solutions: A strong preference will be given to candidates with a demonstrated track record in strategic technology solutions, particularly in areas related to artificial intelligence (AI) and automation. Experience with implementing and managing AI-driven projects or automating processes is highly desirable. Please highlight your relevant experience in your application
• Strong operations, execution-oriented strategic business administrator who is as comfortable in the ideation phase as they are in the implementation phase 
• Strong communication skills, able to take unstructured information and structure it
• Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
• Have demonstrated success and experience in large scale change management, process design, and/or business management roles
• Ability to work cross functionally across remote teams
• Ability to understand the business needs and create practical solutions to execute operational strategies that support those needs
• Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
• Strong analytical skill working with datasets and being able to synthesize different sources of data to draw actionable insights that drive business outcomes.
• 5+ Years Operations experience in a Contact Center/Production environment
• 3+ Years of applicable Business Management/Project Management experience
• Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting
• Proficient in Lucid Charts (Excellence in Vizio can be substituted here)
• Proficient in G suite applications 
• Creation of reporting materials, training guides, etc,  that breaks complex processes and information into understandable and relatable terms
• Proficient in developing presentations that tell a complete story
• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
• Thrive in a fast paced, self directed environment
• You understand that this position is very fluid and the term “not my job” doesn’t exist

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $55,000 to $75,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

Sales Operations Analyst 

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview

We are seeking a Sales Operations Analyst who will support the success of the Electric sales and marketing teams. You will work closely with Sales and Marketing, reporting on their success metrics based on factors such as industry and market, and subsequently helping to craft new market strategies based around these metrics. You will also work with marketing to help apply the operational consistency of our outbound generation process to their inbound generation process.

What you’ll do 

• Understand the overall sales and marketing processes and details of each sales stage in order to be a trusted advisor and provide insight and strategies to increase close rates, productivity, and profitability of sales through the lead to opportunity process
• Evaluate the sales pipeline and ensure efficiencies through reporting and analysis
• Standardize and enforce formal sales policies and processes
• Take ownership of Salesforce hygiene and develop meaningful reports, dashboards and ad hoc analyses
• Understand the GTM tech stack and ensure best practices are implemented across all tools (Salesforce, ZoomInfo, Gong, etc)
• Manage Sales Engagement tools, including creating impactful sequences. 
• Execute on GTM technology / platforms roadmap, gathering requirements and implementation of new features while ensuring effective user adoption 
• Champion data-driven decisions by contributing to a structure that collects & maintains clean and accurate data that is analyzed and presented as actionable information, enabling all users to trust the CRM as the source of truth
• Analyze the sales process & identify possible areas of improvement utilizing technologies when possible
• Identify areas of opportunity to reduce time or increase productivity in the sales process
• Support SDR and Sales team with day to day operational requests

Who you are

• At least 2 years of Sales Operations experience, SaaS environment a plus
• 2+ years experience with Salesforce Sales Cloud, certification a plus
• Experience with project management tools
• Comfortable working with large data sets
• Enjoy creating impactful slide decks (Powerpoint or Google Presentations)
• Experience with Excel 
• Previously worked in a fully remote environment and are a tech-savvy individual
• Curious and not satisfied with the status quo
• Advanced communication skills
• Collaborative approach to problem solving

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people with marginalized identities are less likely to apply to jobs where they don’t meet every single qualification. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! 

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 27 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: 9:00AM -6:00PM ET

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.