About the Team

Payments are at the core of Gusto’s business. The Payment Operations Team ensures that the payments infrastructure at Gusto is operating efficiently and money is moving when expected. Payment operations oversee the end to end lifecycle of money movements. This includes payment origination, reconciliation, and reporting in our backend system. As a Payment Ops Analyst, you will be responsible for executing and maintaining processes that help us operate at scale.
We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment. 

Here’s what you’ll do day-to-day:

• Develop a strong understanding of all aspects of the payment transaction lifecycle; from architecture, execution, reconciliations, and error resolution.
• Identify, escalate, track, and resolve payment related issues with cross functional partners.
• Serve as an additional line of defense to catch and prevent payment errors and loss.
• Be a partner with risk, accounting, and tax teams as the point of contact for Gusto’s operational payment systems.
• Monitor ACH file submissions and mitigate any transmission issues with Gusto’s payment partners.
• Support the Payment Operations project team on implementations and continual improvement initiatives. 

Here’s what we're looking for:

• Curious, driven, focused, and detail-oriented. Able to influence without authority. Relentless in driving to closure and building strong relationships.
• Analytic thinker, ability to map connections by looking for background information or by comparing practical examples.
• Thrive in a fast-paced, ambiguous environment 
• Ability to work cross-functionally 
• Recommended or eager to learn SQL to perform complex queries and create dashboards and alerts
• Availability to work at PST time zone
• This role requires being physically located and eligible to work in Turkiye
• Bonus: 1-2 years of experience working in the payments industry or financial services

Your Impact

• Work with multiple partners inside People Team, e.g. Centers of Excellence team members, and HR Business Partners.
• When necessary, liaise with external partners and occasionally business leaders directly in answering questions.
• Answer various People Team inquiries and issues, offering support to all employees and levels of management in the organization.
• Provide intake around employee issues.
• Provide daily support to HRBPs for internal client needs, projects, processes, trainings, etc.
• Input and handle accurate employee data in Workday and other People systems including new hire entry, terminations, and other various data changes.
• Learn and maintain detailed operating knowledge of processes, systems, and services offered by People Team.
• Help craft and facilitate documentation needed to maintain Personnel files.
• Support compliance with regulatory requirements and audit sample selection/validation.
• Operate with integrity, respect, and high personal standards around confidentiality, continuously building personal credibility.
• Perform any other functions as required by management.

Your Qualifications

• 1+ years in HR/People Operations-related roles, ideally with global teams.
• Independent self-starter, with an appetite for learning and working across multiple projects and programs.
• Excellent written, verbal, and interpersonal communication skills.
• Outstanding organizational skills with the ability to prioritize and meet target dates, as well as multi-task in a fast-paced environment.
• Ability to establish trust and credibility with employees at all levels.
• Strong analytical and problem-solving skills.
• Experience with HR Systems (Workday, Greenhouse, etc) preferred.
• Proficiency in Microsoft Office.

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Wed-Sun” or “Sat-Wed” 5-day working week schedule. Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

Network Operations Center ("NOC") Engineers provide premium-level support for Cloudflare's largest and most technically sophisticated customers. The NOC service will specifically provide monitoring, alerting, and remediation for degradation in availability and latency across Layer 7 traffic. The NOC system will monitor HTTP requests for alert-able conditions, and our NOC team will alert customers about problems as soon as they are found. 

NOC Engineers analyze the alerts, inform the customer of any material impact, and proactively put in motion a remediation path to resolving the degraded service, whether that be by moving traffic through a new route or working with the Systems Reliability Engineering team for a quick product fix or to declare a broader incident. The team also provides reporting and analysis to the customer on a regular cadence, beyond any report that would be self-serviceable within the Cloudflare UI.

Responsibilities

• Configure and maintain custom alerting for availability and latency across Layer 7.  
• Build and maintain customer dashboards  in Grafana, which will be used to monitor for alert signals.
• Work closely with internal teams such as System Reliability Engineering, Infrastructure Engineering, and Network Engineering to alert against, and subsequently provide meaningful data on performance degradation.
• Outreach to customers for triggered alerts, providing them with meaningful information on what alerts are firing and why.
• Escalate impactful alerts to customer support and/or other internal teams.
• Join customer calls to provide granular and frequent status updates on critical issues.
• Compile historical reporting on a regular cadence to customers, including remediation steps.

Requirements

3+ years experience in a customer-facing technical support role

• Modern internet protocols like HTTPS, UDP, TCP, etc.
• Analysis of traffic for anomaly detection and creation of mitigation rules
• Knowledge of Cloudflare Products & Features
• Excellent communication skills with both an internal technical audience and a high-level customer stakeholder

Senior Professional Services Operations Responsibilities

• Be a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business
• Works with regional professional services leaders and finance to design, implement and manage high quality and accurate forecasting, planning and budgeting processes that are integrated with other planning processes employed within the firm.
• Partners with regional professional services leaders to identify and drive process improvements.
• Ensures data, reports, and other internal intelligence tools are provided to stakeholders.
• Works with finance, sales and the PS leadership to ensure effective use and adoption of a PS solution for time tracking, and bookings..
• Provide data-driven insights on key performance indicators (KPI) and standardized business metrics, particularly at quarter end for IC compensation measures
• Establish baseline metrics/reports to support the development of new practices and goals, as necessary
• With direction from Director, PS Ops, lead and review the end-to-end execution of annual planning process to include headcount, utilization, and goal planning
• Partner with PS management team to drive business continuity, unblocking teams when required.
• Time card, expense entry and training compliance; drive timely entry of billable time and expenses across the engagement teams
• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.
• Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.

Senior Professional Services Operations Requirements

• Experience in building and maintaining effective working relationships with coworkers, managers, and employees, working effectively in a global team environment with shared responsibilities.
• Experience with basic system administration and knowledge of applications including: Workday and Salesforce – Anaplan would be a huge plus.
• Exceptional quantitative and spreadsheet skills
• Excellent written and verbal communication skills
• Self-starter that knows how to operate in ambiguity and prioritize task and resources
• Excellent problem solving, project management, interpersonal and organizational skills

Job Summary:

We are seeking a highly analytical and detail-oriented Sales Operations Analyst to join our Revenue Operations team. In this role, you will be responsible for providing critical insights and actionable recommendations that drive business decisions and enhance the effectiveness of our sales organization. You will work closely with sales leadership, marketing, and other cross-functional teams to develop dashboards, reports, and models that improve sales performance and operational efficiency.

Key Responsibilities:

- Data Analysis & Reporting:

  - Develop and maintain dashboards and reports in Salesforce, Power BI, and other tools to monitor key sales and marketing metrics.

  - Analyze sales performance data to identify trends, patterns, and opportunities for improvement.

  - Provide actionable insights to sales leadership and other stakeholders based on data analysis.

- Sales Metrics & Forecasting:

  - Track and report on sales KPIs such as pipeline health, conversion rates, average deal size, and sales cycle length.

  - Assist in the creation of sales forecasts and capacity models to support business planning.

  - Build models to compare prior year performance with the current year and analyze the impact on sales outcomes.

-Capacity Modeling & Territory Assignments:

  - Support capacity modeling and territory planning to ensure optimal resource allocation.

  - Assist in designing and maintaining territory assignments that balance workloads and maximize sales potential.

- Quota & Compensation:

  - Calculate sales quotas, ramp periods, and compensation models to align with business goals.

  - Collaborate with the finance team to ensure accurate and timely quota setting and commission calculations.

  - Develop tools and models to provide clarity to the sales team on how they will be compensated, with comparisons to previous years.

- Process Improvement:

  - Identify inefficiencies in sales processes and provide recommendations for improvement.

  - Work closely with cross-functional teams to implement changes and track the impact on sales performance.

- Ad Hoc Analysis:

  - Conduct ad hoc analysis as needed to support strategic initiatives and decision-making.

  - Provide analytical support for sales campaigns, marketing initiatives, and other projects as required.

Qualifications:

- Bachelor's degree in Business, Finance, Economics, Data Science, or a related field.

- 5+ years of experience in sales operations, business analytics, or a similar role.

- Strong proficiency in Salesforce, Power BI, and Excel, with the ability to build complex models and reports.

- Deep understanding of sales and marketing metrics and their impact on business performance.

- Experience with capacity modeling, territory planning, and quota calculation is highly desirable.

- Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.

- Excellent communication skills, both written and verbal, with the ability to present findings to senior leadership.

- Strong attention to detail and ability to manage multiple projects simultaneously.

Preferred Qualifications:

- Experience with SQL, Power BI, Python, or other data visualization and analysis tools.

- Familiarity with CRM systems and sales automation tools.

- Knowledge of sales compensation structures and incentive programs.

- Experience measuring Marketing key metrics and lead flow funnels

Key Competencies:

- Analytical Thinking: Ability to break down complex problems into manageable parts and provide data-driven solutions.

- Attention to Detail: Meticulous in ensuring accuracy in analysis and reporting.

- Communication: Clear and concise in presenting findings and recommendations to various stakeholders.

- Collaboration: Works effectively with cross-functional teams to achieve shared goals.

- Proactive:Takes initiative to identify opportunities for improvement and drive them to completion.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $60,000 - $92,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MS1   #LI-Remote

The Role

Addepar is looking for a Client Operations Analyst to support teams across the Addepar Go To Market Organisation. You will work closely with all of our Go-to Market Teams, including Client Management, Sales and Partnerships as well as cross functional partners such as Legal, Finance, Information Security & Engineering. Your role has a dual purpose:

1. Optimise key business processes & systems to shorten Addepar's sales cycle.
2. Develop cross-functional relationships and content to scale Addepar's ability to quickly respond to client Assurance requests.

What You’ll Do

• Ensure timely and accurate delivery of external questionnaires & requests for information from our prospects, clients & partners
• Train AI tooling with standard responses and optimise Addepar's Assurance Library content in Whistic.
• Track & synthesise prospect and client insights to deliver data-driven recommendations to Addepar Leadership.
• Balance competing cross-functional priorities and working styles to drive an excellent client Assurance experience.
• Build content & processes to continually improve Addepar's Assurance offering to prospects, clients & partners.

Who You Are

• 1+ years of applicable experience
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and navigate objections
• Strong work ethic and self-starter, able to effectively prioritise and adapt within a fast-paced business environment
• Strong partnership skills
• Genuine passion for supporting team members and clients

You’ll join our Revenue Operations team reporting to our Sales & Marketing Operations Manager. As a Sales Operations Analyst, you will help implement strategy, processes, policies, and solutions that boost sales efficiency. This role will be responsible for supporting day to day operations for the RollWorks Business Unit’s Sales teams. You’ll partner cross-functionally to support business priorities and act as a resource to accelerate rapid revenue-growth and retention, increase market share and meet strategic objectives by scaling the selling process to minimize friction and maximize efficiency.

This role is open in San Francisco, New York City, orRemotelocations. 

Not confident that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make: 

• Proactively surface and work through areas of improvement with stakeholders across multiple teams (Business Systems, Marketing, Sales, etc) to help reduce or eliminate operational inefficiencies and improve the Sales process
• Serve as the go-to resource for RollWorks’ Sales teams providing support with Salesforce ticket inquiries, responding to data management requests, and building dashboards
• Work closely with the enablement team, help provide training and support to the sales team on tools, processes, and best practices, enhancing their capability and effectiveness
• Supply the data and analysis needed to develop and improve sales strategies
• Develop and maintain dashboards and reports that track sales performance against targets, providing proactive insight into Sales performance

Skills you’ll bring:

• 3-5 years of experience, preferably in Sales or Sales Operations
• 1+ years of Salesforce experience (Sales Cloud required) and Salesforce admin certification is a plus
• Knowledge of best practices within sales operations, project management and data management 
• Experience with common sales technology stacks (Salesforce, Outreach, ZoomInfo, LeanData)
• Proficient working with Google Sheets and/or Excel
• User focused lens for process improvement with a strong attention to detail
• Ability to work collaboratively with cross-functional teams, including sales, marketing, finance, and IT

Benefits and perks: 

• Competitive salary and equity
• 100% employee coverage for medical, dental and vision premiums
• Short and long term disability benefits at no cost to the employee
• Basic life and AD&D insurance at no cost to the employee
• 401K Plan (Pre-tax and Roth)
• 4 weeks of paid time off and work/life balance
• Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
• Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
• Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
• Ample opportunities to volunteer with local organizations with NextRoll Gives Back
• For additional benefits not mentioned, visit our Careers page

Additional Information:

Minimum salary of $81,892 to maximum salary of $125,941 + equity + benefits.

The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.

About RollWorks:

At RollWorks, we get buyers. We've spent 15 years collecting and refining 4.2 billion digital profiles, representing the most comprehensive and trustworthy buyer dataset on the market. We use AI and machine learning to turn buyer data into actionable insights and help customers activate those insights to drive full-funnel outcomes using our exceptional native B2B advertising product and integrations into 24 additional marketing and sales tools. By marrying cutting-edge buyer data, insights, and activation capabilities with our industry-leading ease of use, we enable growth-oriented B2B marketers to deeply understand their buyers and rapidly drive business results.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact candidateacommodations@nextroll.com.