Sales Operations Analyst Remote Jobs

19 Results

6d

Operations Analyst

BrightspeedCharlotte, NC, Remote

Brightspeed is hiring a Remote Operations Analyst

Job Description

Brightspeed is looking for an Operations Analyst I to join our team! As an Operations Analyst I, you will be responsible for managing facility locate escalations, determining the root cause of a facilities damage, and locate ticket management. Primary job duties involve 811 and locate vendor liaison, prescreening logic development, financial review associated with costs, and expense reduction measures.

As an Operations Analyst I, your duties and responsibilities will include:

  • Analyzing Damage Trends: Researching and analyzing data on damage incidents to the telecommunications network, identifying trends, patterns, and root causes. Utilizing data analysis tools to generate insights and visualizations
  • Supporting Damage Prevention Strategies: Contributing to the development and implementation of data-driven damage prevention programs by researching best practices, identifying high-risk areas, and recommending preventative measures
  • Investigating Damage Incidents: Assisting with the investigation of damage incidents by gathering data, analyzing root causes (e.g., locate failures, construction errors), and documenting findings to support cost recovery efforts
  • Data Management and Reporting: Maintaining accurate data on damage incidents, preventative measures taken, and performance metrics in relevant databases. Generating reports to communicate key findings and recommendations to stakeholders
  • Supporting Cost Recovery Process: Assisting the team with cost recovery efforts by analyzing damage costs, researching responsible parties, and compiling data to support negotiations
  • Stay Current with Industry Trends: Researching and maintaining awareness of evolving technologies, regulations, and best practices in damage prevention within the telecommunications field
  • Collaborating with Team and Stakeholders: Work effectively with damage prevention specialists, other analysts, engineers, and construction personnel to ensure smooth communication and collaboration
  • Auditing vendor invoices and preparing payments, forecasting future costs and accruals

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

  • 811 experience, locate ticket management experience, screening experience
  • Financial experience along with a telecom background
  • Strong analytical skills with proficiency in data analysis tools (e.g., Excel, data visualization software)
  • Excellent attention to detail and accuracy in data collection, analysis, and reporting
  • Effective communication skills, both written and verbal, to clearly present findings and recommendations
  • Ability to work independently and manage multiple tasks effectively
  • Strong teamwork and collaboration skills
  • Understanding of basic telecommunication concepts
  • Familiarity with damage prevention practices in the construction industry
  • Knowledge of One Call procedures and regulations
  • Working knowledge of Irth, Polaris or other ticket managing system
  • Strong financial base

#LI-RM1

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21d

Security Operations Center Analyst

iManageRemote
Full Timeterraformansibleazurepython

iManage is hiring a Remote Security Operations Center Analyst

Security Operations Center Analyst - iManage - Career PageMonitor and respond to security & system events from a variety of systems and sources in a timely manner and with the

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24d

Operations Analyst

SalesMid LevelFull Time4 years of experience

Data Meaning is hiring a Remote Operations Analyst

Operations Analyst - Data Meaning - Career PageCollaborate with project managers to forecast resource needs and address any gap

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Synack is hiring a Remote Senior Sales Operations Analyst

Job Application for Senior Sales Operations Analyst at Synack

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28d

Operations Analyst

DoximRemote
Mid LevelFull Timesqlqa

Doxim is hiring a Remote Operations Analyst

Operations Analyst - Doxim - Career Page· Performing desk-based compu

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+30d

Sales Operations Analyst

ForTec MedicalHudson, OH, Remote
SalesDynamics

ForTec Medical is hiring a Remote Sales Operations Analyst

Job Description

As ForTec continues to grow, we are seeking someone who thrives in fostering sales excellence and promoting sales growth.  The Sales Operations Analyst will focus on contract administration duties and grow to support projects related to pricing and CRM usage and training.  Key responsibilities within this role revolve around supporting the ForTec Medical Field Sales team across three critical functions - contract administration, pricing and CRM.  

If you thrive within a fast-paced environment and enjoy being at the heart of the organization's sales contract administration, read below for the full job description. The following are the essential duties of this position that must be performed with or without reasonable accommodation.

Contract Administration

  • Administer the company's contract management toolkit and maintain a centralized repository of contract documents and records ensuring accuracy, accessibility, and compliance with legal retention policies.
  • Collaborate with internal and external departments to create contract proposal templates including sales agreements, vendor contracts, service agreements, and non-disclosure agreements (NDAs), ensuring compliance with company policies and legal requirements.
  • Support the key factors in each stage of a contract's lifecycle - creation, negotiation, execution, on-going maintenance, renewal/termination.  
  • Monitor contract deadlines, renewal dates, and obligations to ensure timely performance and compliance. Create and publish reports showing contract status and performance elements.  Serve as a point of contact for external parties, including customers, vendors and partners regarding contract-related inquiries/requests.
  • Support manager in working closely with legal counsel and other internal stakeholders to address any legal or contractual issues and assist in negotiations to secure contract language.
  • Collaborate with Sales Ops leadership to identify opportunities to streamline contract processes, improve efficiency, and enhance the overall contract management system.

Pricing

  • Ensure internal systems accurately reflect current pricing strategies, working to resolve issues in a timely manner.
  • Conduct in-depth analysis of pricing data, including historical sales transaction data, market trends, and competitor pricing strategies.
  • Evaluate the effectiveness of current pricing strategies, making recommendations for adjustments or improvements.
  • Build and curate pricing tools to create pricing schedules that are leveraged in new business proposals and contract renewal efforts.  Assists in creating and maintaining a suite of pricing intelligence tools to identify pricing opportunities and trends that inform pricing decisions and strategies.

CRM

  • Collaborate with stakeholders and IT to develop reports, dashboards, and analytics to track key performance metrics, trends, and insights
  • Create user documentation, training materials, and resources to facilitate user adoption and proficiency. Provide training and support to CRM users on system functionality, best practices, and processes.
  • Assists IT in developing and maintaining custom fields, objects, layouts, and workflows to optimize system functionality and usability.

Qualifications

  • Four-year degree in sales and marketing or related business degree preferred.  High School diploma or equivalent required. 
  • 1-4 years of business experience in sales support role.  Medical/medical device experience preferred.  Experience administering contract lifecycle management tools like Docusign, Icertis, Conga or other similar tools highly desirable.
  • Knowledge of accessing and using the Internet and advanced computer skills in Microsoft Outlook and Excel required.  CRM (Microsoft Dynamics) knowledge a plus.
  • Remains knowledgeable and current regarding changes within the department and company.
  • Maintains a favorable working relationship with employees and clients to foster and promote a cooperative and harmonious working climate.
  • Projects a favorable image of the company at all times.

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+30d

Sales Operations Analyst

NextRollRemote
Sales5 years of experienceB2Bsalesforcec++

NextRoll is hiring a Remote Sales Operations Analyst

You’ll join our Revenue Operations team reporting to our Sales & Marketing Operations Manager. As a Sales Operations Analyst, you will help implement strategy, processes, policies, and solutions that boost sales efficiency. This role will be responsible for supporting day to day operations for the RollWorks Business Unit’s Sales teams. You’ll partner cross-functionally to support business priorities and act as a resource to accelerate rapid revenue-growth and retention, increase market share and meet strategic objectives by scaling the selling process to minimize friction and maximize efficiency.

This role is open in San Francisco, New York City, orRemotelocations. 

Not confident that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make: 

  • Proactively surface and work through areas of improvement with stakeholders across multiple teams (Business Systems, Marketing, Sales, etc) to help reduce or eliminate operational inefficiencies and improve the Sales process
  • Serve as the go-to resource for RollWorks’ Sales teams providing support with Salesforce ticket inquiries, responding to data management requests, and building dashboards
  • Work closely with the enablement team, help provide training and support to the sales team on tools, processes, and best practices, enhancing their capability and effectiveness
  • Supply the data and analysis needed to develop and improve sales strategies
  • Develop and maintain dashboards and reports that track sales performance against targets, providing proactive insight into Sales performance

Skills you’ll bring:

  • 3-5 years of experience, preferably in Sales or Sales Operations
  • 1+ years of Salesforce experience (Sales Cloud required) and Salesforce admin certification is a plus
  • Knowledge of best practices within sales operations, project management and data management 
  • Experience with common sales technology stacks (Salesforce, Outreach, ZoomInfo, LeanData)
  • Proficient working with Google Sheets and/or Excel
  • User focused lens for process improvement with a strong attention to detail
  • Ability to work collaboratively with cross-functional teams, including sales, marketing, finance, and IT

Benefits and perks: 

  • Competitive salary and equity
  • 100% employee coverage for medical, dental and vision premiums
  • Short and long term disability benefits at no cost to the employee
  • Basic life and AD&D insurance at no cost to the employee
  • 401K Plan (Pre-tax and Roth)
  • 4 weeks of paid time off and work/life balance
  • Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back
  • For additional benefits not mentioned, visit our Careers page

Additional Information:

Minimum salary of $81,892 to maximum salary of $125,941 + equity + benefits.

The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.

About RollWorks:

At RollWorks, we get buyers. We've spent 15 years collecting and refining 4.2 billion digital profiles, representing the most comprehensive and trustworthy buyer dataset on the market. We use AI and machine learning to turn buyer data into actionable insights and help customers activate those insights to drive full-funnel outcomes using our exceptional native B2B advertising product and integrations into 24 additional marketing and sales tools. By marrying cutting-edge buyer data, insights, and activation capabilities with our industry-leading ease of use, we enable growth-oriented B2B marketers to deeply understand their buyers and rapidly drive business results.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact candidateacommodations@nextroll.com.

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+30d

Revenue Operations Analyst

VidyardRemote, Canada
SalesBachelor degreeremote-firstsalesforceDesign

Vidyard is hiring a Remote Revenue Operations Analyst

At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, AI tools, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a collaborative and revenue-minded operations professional that wants to become part of a rapidly growing team. Reporting to our Manager, Sales Operations, the Revenue Operations Analyst will play a key role in developing the processes, infrastructure, and analysis that inform our go-to-market motion.

You have a well-rounded understanding of revenue and sales team KPIs, process design and system implications, and forecasting. You are energized by the opportunity to be a key individual in helping VY close deals, are eager to learn new skills/ technologies and seek ways to streamline processes. In this role you will be a key member of the Revenue Operations team, working closely with Sales, Customer Success, Finance and Revenue systems teams. 

This is a remote role open to candidates located in Canada.

About the Team

Our growing RevOps team consists of a diverse and passionate group of individuals across sales operations, marketing operations, systems and tools. Our mission is to enable predictable and scalable revenue growth for Vidyard. We do this by partnering closely with GTM teams across Sales, Marketing, Customer Success as well as Product and Finance to develop the strategy, processes, and analytics that inform our go-to-market motion. Key functions and responsibilities we support include Planning, Forecasting, GTM process improvements, Territory Design, Deal Processing & Order Management, KPI reporting and analysis and, GTM tech stack optimization.

What You’ll Work On

  • Sales Process Optimization:Evaluate and improve sales processes to increase efficiency and effectiveness. To do this, you will collaborate closely with sales teams to identify bottlenecks and implement solutions, as well as Sales Enablement and Sales Systems leads to support behavioural change management. 
  • Revenue Data Governance: Conduct regular audits at month/quarter-end analysis to support business performance reporting. Own the creation, maintenance, and delivery of key datasets.
  • Order management:Support our Sales team in the quote-to-close process; ensuring our pricing/discounting policies have been followed and all contract-level-data is accurate. This can require liaising with product and legal teams, as well as Sales/RevOps/Finance leadership. Where possible, identify opportunities for process improvement using our tech stack (Zuora, Salesforce). 
  • Revenue Planning:Assist in developing accurate revenue forecasting and financial models. Monitor performance against sales targets and forecasting through dashboards (primarily Salesforce), providing ad-hoc analysis on business performance drivers as needed. 
  • Performance Management:Identify, refine, and track key performance indicators (KPIs) to assess business performance, and most importantly, drive actions to ensure a continuous improvement across all teams. Aid in development of business requirements for stakeholder metrics, leveraging tools such as Google sheets, Salesforce, and BI tools.

What You’ll Bring to this Role and Your New Team:

  • Bachelor degree
  • 3+ years of relevant experience in software SalesOps/BizOps/RevOps, or Sales Strategy
  • Curious and analytical. Strong data-driven problem solving skills
  • Intermediate excel skills (comfortable with advanced functions, pivots, lookups, etc.)
  • Strong project management abilities and high attention to details
  • Excellent communication skills to effectively collaborate with key sales leaders and other departments, such as marketing and finance, to ensure everyone is working towards the same goals
  • Motivated to work in a fast-paced, dynamic growth environment 
  • CPQ (Configure, Price, Quote) experience a plus (ideally Zuora or Salesforce)

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

  • Competitive pay
  • Comprehensive, flexible benefits on day one*
  • Wellness allowance to spend on what's important to you 
  • Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
  • Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
  • Allowance to support your ongoing growth and development
  • Parental leave top-up
  • Paid volunteer hours
  • Employee resource groups to empower and drive change at Vidyard and in our communities
  • RRSP match*
  • Stock options
  • Flexible holiday program
  • Home office stipend 
  • Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

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+30d

Revenue Operations Analyst

reveleerUnited States - Remote
SalesBachelor's degreesalesforceDesign

reveleer is hiring a Remote Revenue Operations Analyst

Revenue OperationsAnalyst
Remote

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

We are looking for a Revenue Operations Analyst that can support our revenue operations function. The ideal individual will help us support the way that we look at our business to optimize our customers' experience throughout the customer life cycle. The ideal individual will have a deep understanding of HubSpot, and we'll be able to bring our sales activities to life through reporting and automation. This individual plays a key role in optimizing HubSpot to enhance the productivity of our sales team and help us understand the growth levers to maximize our business. This role will be instrumental in owning all sales related CRM data and analysis.

Essential Duties and Responsibilities:

  • Demonstrated ability to translate business problems into Hubspot solution design
  • Creating dashboards to show a high-level overview of organization initiatives
  • Solving team questions and troubleshooting HubSpot challenges
  • Building and monitoring workflows, sequences, and automations
  • Database hygiene and maintenance
  • Will own Data analysis and reporting for the sales organization
  • Training new employees to reach HubSpot proficiency
  • Strong understanding of the HubSpot platform, with the ability to build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity

Qualification Requirements:

  • Admin experience with CRM tools such as HubSpot or Salesforce
  • Experience with building weekly/monthly/quarterly sales reporting
  • Funnel and lead generation reporting experience
  • SaaS experience required
  • Strong project management skills
  • HubSpot or Salesforce Sales Software Certification a plus
  • Experience with Gainsight a plus
  • Bachelor's Degree required

Experience and Skills:

  • Ability to work independently in a fast-paced remote environment with minimal supervision and guidance
  • Possess strong organizational skills and attention to detail
  • Ability to adapt to changing priorities while managing a wide range of projects
  • Adaptive and flexible to new ideas and change
  • Ability to translate business problems into CRM solutions
  • Excellent written and communication skills and the ability to explain complex information

What You’ll Receive:

  • Competitive salary
  • Medical, Dental and Vision benefits
  • 401k with Employer Match
  • Generous PTO plan

Salary Range: $80,000 - $95,000 / annually

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

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+30d

Sr. Security Operations Analyst

AddeparRemote, UK
mobilec++

Addepar is hiring a Remote Sr. Security Operations Analyst

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 40 countries, Addepar’s platform aggregates portfolio, market and client data for over $5 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Dublin, Edinburgh, Scotland and Pune, India.

*Marketplace and brokerage services provided by Acervus Securities, Inc., an SEC registered broker‑dealer and memberFINRA/SIPC.

The Role

We are currently seeking a Senior Security Operations Analyst to join our Information Security & Riskteam.The successful candidate will have the opportunity to help take Addepar’s Security and Risk Program to the next level. In this role, this person will work as part of the Security Operations function to investigate security alerts, develop new monitoring strategies, and work with the wider business to increase the overall security posture of the organisation.

We are looking for someone with prior SOC experience who is a self-starter, takes ownership of their work, and is a believer in collaborative teamwork! This role is responsible for continuing to advance the buildout of Addepar’s SOC and incident response functions, interfacing closely with our MDR provider, maintaining and improving our SIEM platform, and acting as incident commander for security-related incidents.

What You’ll Do

  • Respond to security alerts and run threat hunting exercises.
  • Help develop security alerts with our existing toolset and develop security-centric IR processes and runbooks.
  • Take part in Addepar’s security on-call rotation, act as incident commander during Security Incidents, and lead regular incident postmortem exercises.
  • Lead triage work during major incidents and validate incident occurrences to identify Security-related risks.
  • Conduct post-incident reviews and analysis of alerts and monitoring to identify areas for improvement and implement necessary changes.
  • Identify recurring issues and patterns to proactively prevent future problems and enhance system security.

Who You Are

  • 4+ years of security incident response and investigation experience.
  • Bachelor’s degree or higher. Computer Science or Engineering related education preferred.
  • Experience with investigating using a wide variety of detective technologies such as SIEM, SOAR, packet capture analysis, host forensics and memory analysis tools.
  • Proficient in one or more programming languages, including at least one scripting language.
  • Ability to build strong relationships and work collaboratively with internal and external partners.
  • Excellent verbal and written communication and organisational skills, along with the ability to deliver to time-sensitive guidelines.
  • Certifications in Incident Response, Forensics, and Cloud Security are a major plus.
  • Curious, always learning and deeply interested in cybersecurity.
  • Self-starter with proactive problem solving skills

Our Values 

  • Act Like an Owner -Think and operate with intention, purpose and care. Own outcomes.
  • Build Together -Collaborate to unlock the best solutions. Deliver lasting value. 
  • Champion Our Clients -Exceed client expectations. Our clients’ success is our success. 
  • Drive Innovation -Be bold and unconstrained in problem solving. Transform the industry. 
  • Embrace Learning -Engage our community to broaden our perspective. Bring a growth mindset. 

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

To ensure the health and safety of all Addepeeps and our prospective candidates, we have instituted a virtual interview and onboarding experience.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar.com.

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+30d

Fraud Operations Analyst (Colombia)

SezzleColombia, Remote
Sales1 year of experienceBachelor's degreesqlc++python

Sezzle is hiring a Remote Fraud Operations Analyst (Colombia)

About Sezzle:

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By increasing consumers' purchasing power, Sezzle drives sales and basket sizes for thousands of eCommerce merchants that it partners with.

About the Role: 

Sezzle is seeking a Fraud Operations Associate Analyst to support fraud monitoring. As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Fraud Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work one of the shifts listed below full-time: 


● Monday - Friday between 9:00 am - 5:30 pm - Central Time. 
● Sunday - Thursday between 9:00 am - 5:30 pm - Central Time. 
● Tuesday - Saturday between 9:00 am - 5:30 pm - Central Time. 
● Monday - Friday between 2:00 pm - 10:30 pm - Central Time. 

This will be a non-exempt/hourly position. 

What You'll Do:

  • ● Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review. 
    ● Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. 
    ● Understand our systems and tools; investigate account patterns through data analysis.
    ● Research fraud and user behavior to contribute to machine learning models, rules and other detection systems. 
    ● Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools. 
    ● Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. 
    ● Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. 
    ● Handle escalations from internal and external stakeholders in a professional and efficient manner. 

What We Look For:

  • Bachelor's degree from an accredited institution
  • Minimum 1 year of experience in investigating and resolving fraud incidents 
  • Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
  • Attention to detail and ability to multitask
  • Excellent problem-solving and analytical skills
  • Strong business judgment and communication skills
  • Ability to self-start and work with minimal supervision after training
  • Able to work through holidays
  • Minimum GPA of 4.2 out of 5.0 

Preferred Qualifications:

  • Work experience in fintech, payments, lending, banking, or financial institutions is a plus 
  • Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree a plus 
  • Experience in using database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus 
  • Ideal candidate will be available to start within two weeks following an offer

About You:

  • You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
  • You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
  • You earn trust - you listen attentively, speak candidly, and treat others respectfully.
  • You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
  • You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

#Li-remote

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Signify Health is hiring a Remote Sr. Client Operations Analyst

How will this role have an impact?

A Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.  In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

This role will report to a Sr. Manager, Client Operations.

Responsibilities:

  • Provide support for one or more complex, high-volume, national clients.
  • Develop and implement strategic programs and projects that align with the company's healthcare business objectives
  • Collaborate with leadership to define program goals, scope, and success metrics
  • Lead cross-functional project teams and provide direction and support throughout the project lifecycle
  • Partner with internal teams in support of client program objectives
  • Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
  • Organize and present KPIs to internal stakeholders
  • Execute on client SLAs relative to reports, deliverables, and member feedback
  • Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
  • Client meeting documentation: data entry, meeting minutes, action items
  • Oversight of client marketing materials and direct mail campaigns
  • Monitor success and serve our clients through the completion of ad-hoc reporting projects
  • Quality assurance for reports and deliverables; report manipulation based on client requirements
  • Communicate updates and escalations with internal stakeholders in support of client programs
  • Ticket submission and tracking for client requests directly related to the success of the program
  • Internal tracking, documentation, and client response formulation for member grievance
  • Account coverage in the absence of the Client Success Executive or Manager


We are looking for someone with:

  • Bachelor’s degree preferred but not required
  • 2+ years of relevant work experience
  • Client-facing experience preferred but not required
  • Astute in reviewing and organizing data in Excel
  • Experience using Google Suite (Gmail, Sheets, Slides)
  • Ability to clearly articulate via verbal and written communication
  • Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
  • Experience balancing multiple work commitments and prioritizing tasks appropriately
  • Confidence to seek clarification when encountering unfamiliar situations
  • Effectively collaborates with cross-functional teams


The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 


About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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+30d

Security Operations Center Analyst

Full TimeBachelor's degreewordpressgitrubyjavac++pythonjavascriptPHP

Cloudflare is hiring a Remote Security Operations Center Analyst

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Wed-Sun” or “Sat-Wed” 5-day working week schedule. Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

Security Operations Center Analysts provide premium-level support for Cloudflare’s security products and features. Our largest and most technically sophisticated customers will contact the SOC as a Service team for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.

Security Operations Center Analysts analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare’s self-service reports.

Responsibilities

  • Monitor and investigate the alerts to identify attacks
  • Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
  • Work with Engineering and Product teams to improve the products and tools
  • Extensive communications with customers via chat, email, and phone 
  • Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
  • Configure / Manage security monitoring rules and contribute to tool improvements
  • Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
  • Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time 

Key skill sets

  • Strong understanding of the OSI model, TCP, UDP, BGP, QUIC
  • Advanced understanding of iptables
  • Analysis of traffic for attack anomaly detection and creation of mitigation rules
  • Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
  • At least 2 years of technical support experience and customer support experience is a must
  • Strong communication skills with high-value customers 
  • Command line / Bash shell
  • Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
  • Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.

Bonus Points:

  • Previous DDoS mitigation for OSI layers 3,4, & 7, filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting is a plus

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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Signify Health is hiring a Remote Client Operations Analyst

How will this role have an impact?

A Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.

In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

This role will report to Lead, Client Operations Analyst.

Responsibilities:

  • Provide support for 5-6 client accounts
  • Partner with internal teams in support of client program objectives
  • Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
  • Organize and present KPIs to internal stakeholders
  • Execute on client SLAs relative to reports, deliverables, and member feedback
  • Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
  • Client meeting documentation: data entry, meeting minutes, action items
  • Oversight of client marketing materials and direct mail campaigns
  • Monitor success and serve our clients through the completion of ad-hoc reporting projects 
  • Quality assurance for reports and deliverables; report manipulation based on client requirements
  • Communicate updates and escalations with internal stakeholders in support of client programs
  • Ticket submission and tracking for client requests directly related to the success of the program
  • Internal tracking, documentation, and client response formulation for member grievance
  • Account coverage in the absence of the Client Success Executive or Manager


We are looking for someone with:

  • Bachelor’s degree preferred but not required
  • 2+ years of relevant work experience
  • Client-facing experience preferred but not required
  • Astute in reviewing and organizing data in Excel
  • Experience using Google Suite (Gmail, Sheets, Slides)
  • Ability to clearly articulate via verbal and written communication
  • Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
  • Experience balancing multiple work commitments and prioritizing tasks appropriately
  • Confidence to seek clarification when encountering unfamiliar situations
  • Effectively collaborates with cross-functional teams


The base salary hiring range for this position is $46,400 to $79,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 


About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

See more jobs at Signify Health

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+30d

Payment Operations Analyst

DailyPay IncRemote, United States
jirasqlc++

DailyPay Inc is hiring a Remote Payment Operations Analyst

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay's Press Center.

The Role:

As a Payment Operations Analyst, you will execute on high-volume, data-rich processes as a member of our Core Payments Operations team. We are seeking an analytical, collaborative, and detail-oriented self-starter to join our growing Core Payments team. You will work cross-functionally with risk operations, partner support, employee support, and all other internal departments to ensure payments are processed successfully and timely.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

  • Review and process payment files/payments in addition to reconciling user accounts
  • Consume data from various internal and external sources and create inputs for our 24/7 payment team
  • Analyze/Monitor payment data/trends to mitigate operational risk exposure
  • Work cross-functionally with internal teams to ensure payment processing
  • Identify, investigate, and resolve payment and product issues by utilizing Jira Service Desk. Escalate to appropriate stakeholders as needed
  • Report, troubleshoot, and take ownership of incidents through resolution
  • Perform regular reconciliations and validations

What You Bring to The Team:

  • Bachelor’s degree (or equivalent experience) with 1+ years of experience in operations or finance
  • Ability to take initiative and be a proactive problem solver
  • Strong Excel and project management skills
  • Ability to adapt and thrive in a fast-paced team environment
  • Excellent analytical skills and high level of attention to detail
  • Strong and cross functional communication skills
  • Occasional need to work outside of normal business hours may be required

Nice to Haves:

  • Auditing or quality assurance experience
  • SQL experience (Nice to have)
  • Data Analytics experience (Preferred)

What We Offer:

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

 

Pay Transparency.  DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity. 

New York City
$69,000$90,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$63,000$82,000 USD
Remote, Standard
$60,000$78,000 USD

 


DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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+30d

Security Operations Analyst

LatticeSF, NYC, Remote
Salesremote-firstjiraslackc++AWS

Lattice is hiring a Remote Security Operations Analyst

This is Security at Lattice

As part of Lattice's security team, your role will focus on Governance, Risk, and Compliance.You’ll work closely with others on the team, as well as colleagues in Legal, Procurement, Sales, IT, and Engineering to respond to requests, streamline processes, and reduce organizational risk for both Lattice and its customers. This is a great growth opportunity role, enabling you to enhance your skill sets by triaging security alerts, assisting in customer questionnaires and audits, performing vendor risk assessment, and learning new security tools and mitigation techniques. Our ideal candidate has a background in IT and/or Security, and is an enthusiastic learner with a positive attitude and collaborative working style. 

What You Will Do

As a Security Operations Analyst you will be responsible for helping to streamline security and compliance requests, controls, and oversight within the organization. You’ll have a large amount of autonomy and an ability to make a significant impact in a successful, growing startup!

  • Triage production environment security alerting
  • Triage customer questions and questionnaires
  • Oversee security, compliance, and privacy training
  • Assist with orchestrating and managing SOC2 audits
  • Assist with vendor risk assessments
  • Manage Customer Trust Center requests and enhancements
  • Manage Sales support resources and documentation
  • Assist with Vulnerability Management visibility, dashboarding, and communications
  • Provide tuning and troubleshooting assistance to IT for security related IT applications, such Anti-Virus / Malware Protection, Endpoint Management, Access Management, VPN, and/or Network Proxy applications

What You Will Bring to the Table

There’s no such thing as a perfect candidate. We expect you to possess some combination of the following:

  • 3+ years of experience in security or related fields
  • Ability to communicate and collaborate effectively with internal business stakeholders 
  • Project management and process documentation experience
  • Experience implementing JIRA service desk dashboarding, tracking & reporting
  • Experience to SOC2 controls and/or audits
  • Experience with vendor procurement processes
  • Experience implementing, administrating, and/or providing guidance on security related IT applications, such as Anti-Virus / Malware Protection, Endpoint Management, Access Management, VPN, and/or Network Proxy applications
  • Understanding of authentication protocols and frameworks to include OAuth, OpenID, SSO/SAML, and AWS IAM
  • Understanding of continuous integration / continuous deployment processes and tools

 

The estimated annual cash salary for this role is $98,000 - $139,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-Remote

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning ????– and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line ????. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. 


Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance withLattice's Job Applicant Privacy Policy.

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+30d

Senior Analyst, Professional Services Operations

AnaplanRemote-Manila, Philippines
salesforce

Anaplan is hiring a Remote Senior Analyst, Professional Services Operations

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

 

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

Senior Analyst, Professional Services Operations Responsibilities:

· Work with guidance from PS Ops Lead to be a business partner to Professional Services organisation and ICs, responding to queries and handling service tickets

· Works under guidance with PS Ops lead and Director, CS Ops to implement and document operational processes

· Ensures data, reports, and other internal intelligence tools are provided to stakeholders.

· Provide data-driven insights on key performance indicators (KPI) and standardized business metrics, particularly at quarter end for IC compensation measures

· Build and distribute reports to support the BAU activities of PS Ops

· Assist with regular time-dependent processes such as annual planning, headcount allocation, utilization etc

· Time card, expense entry and training compliance; drive timely entry of billable time and expenses across the engagement teams

· Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.

Qualifications:

· Experience in building effective working relationships with co-workers, working effectively in a global team environment with shared responsibilities.

· Experience with basic system administration and knowledge of applications including: Workday and Salesforce – Anaplan would be a huge plus.

· Exceptional quantitative and spreadsheet skills

· Excellent written and verbal communication skills

· Excellent problem solving and organizational skills

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer:

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals. 


Anaplan does not:

  1. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. 
  2. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.


All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence. 

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+30d

Strategic Operations Analyst

Cohere HealthRemote
agileDesignc++

Cohere Health is hiring a Remote Strategic Operations Analyst

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

TheStrategic Operations Analyst position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. 

The Service Operations team is seeking an experienced, results driven Strategic Operations Analyst to support strategy, process design, planning, implementation and management of new programs including ongoing leadership of specific key initiatives within the Service Operations and Client Success teams. The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. You will assist in defining Operational Excellence through process and policy design work that drives scale for operations. We need you to be a project manager who tenaciously makes sense of disjointed processes or systems, continually striving for the best possible operational outcomes in a Care and Service Center Operations model.  This position is always evolving. We encourage you to be authentic and think about how your strengths and interests align with our mission. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

 

What you will do:

  • Design and execute support for change management/landing plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots
  • Creation of process flows, Policies & Procedures, Job Aides playbooks and training material
  • Responsible for driving several work types across cross functional areas within Service Operations, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business
  • Risk remediation and opportunity identification with strong emphasis on solutions
  • Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
  • Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
  • Build and cultivate relationships with cross-functional teams within the organization
  • Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
  • Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Your background & requirements:

  • Prior experience in strategic technology solutions: A strong preference will be given to candidates with a demonstrated track record in strategic technology solutions, particularly in areas related to artificial intelligence (AI) and automation. Experience with implementing and managing AI-driven projects or automating processes is highly desirable. Please highlight your relevant experience in your application
  • Strong operations, execution-oriented strategic business administrator who is as comfortable in the ideation phase as they are in the implementation phase 
  • Strong communication skills, able to take unstructured information and structure it
  • Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
  • Have demonstrated success and experience in large scale change management, process design, and/or business management roles
  • Ability to work cross functionally across remote teams
  • Ability to understand the business needs and create practical solutions to execute operational strategies that support those needs
  • Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
  • Strong analytical skill working with datasets and being able to synthesize different sources of data to draw actionable insights that drive business outcomes.
  • 5+ Years Operations experience in a Contact Center/Production environment
  • 3+ Years of applicable Business Management/Project Management experience
  • Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting
  • Proficient in Lucid Charts (Excellence in Vizio can be substituted here)
  • Proficient in G suite applications 
  • Creation of reporting materials, training guides, etc,  that breaks complex processes and information into understandable and relatable terms
  • Proficient in developing presentations that tell a complete story
  • Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
  • Thrive in a fast paced, self directed environment
  • You understand that this position is very fluid and the term “not my job” doesn’t exist

 

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

 

The salary range for this position is $55,000 to $75,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

 

#LI-Remote

#BI-Remote

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+30d

Operations Analyst

AltisourceBengaluru, India, Remote
sql

Altisource is hiring a Remote Operations Analyst

Job Description

  • Managing the client Inventory and performing Matrix analysis based on the Trustee Inventory.
  • Ensuring proper controls are in place for any exceptions.
  • Preparation of weekly and monthly inventory Reports and exception summary.
  • Working with the teams on all audit/Templates/Manuals and assisting them with all the required supporting documents.
  • Support internal Teams by providing accurate information in a timely manner.
  • Ensuring the control reports team meets all the SLAs.

 

  • Key Result Areas:
  • Ensure completion of day-to-day reporting and reconciliations
  • Drive month end closing and reporting within 5 working days as part of the month end inventory management
  • Ensure timely response are provided to any request from client or vendor
  • Ensure timely completion of various statutory and internal audits reports and applicable SOX cycles per management deadlines
  • Ensure all SOP’s are reviewed and approved within the due dates and Manage the SOP Tracker

Qualifications

  • The candidate should be a Graduate.
  • Should have 2-4 years of work experience in a Mortgage Industry
  • Proactive, deadline-conscious, and assertive
  • Expertise in MS office, Macros and MS SQL 
  • Smart with good interpersonal and communication skills
  • Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.
  • Flexible to work in US shift.

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