About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the team

Reliability Engineering is Invoca's foundation. We provide the infrastructure, tools, and observability for Invoca to build whatever is needed. We ensure stability today and enable growth for tomorrow.

We’re organized around three major needs:
- Consulting with development teams.
- Core service ownership and building the future of Invoca infrastructure.
- Research & development to keep our skills sharp and stay ahead of the industry.

The SRE Group is responsible for production uptime, observability, and platform reliability. Invoca takes a highly balanced approach to engineer on-call requirements and believes strongly in service ownership, allowing engineering teams to have autonomy and accountability for the amazing things they build.

The position’s reporting structure is:
Engineer -> SRE Manager -> Sr. Manager, SRE -> Sr. Director, Software Engineering -> CEO

About the Role

Our engineers are thoughtful, hard-working, friendly, and curious. We recognize that problem-solvers are everywhere and encourage you to apply if you:

• Are curious, thoughtful, and seek to understand first
• Understand and apply systems thinking in your day-to-day work
• Operate with a customer-focused approach 
• Enjoy building trust & relationships with your team, your peers, and your colleagues throughout the organization
• Understand reliability engineering principles and can advocate for better practices
• Want to show up and solve problems

What you will do:

• Provide observability for infrastructure and services across the Invoca platform including tools like Prometheus, Grafana, and Kibana
• Provide Kubernetes as a service to development teams
• Find new and better ways to scale our infrastructure in response to customer (internal and external) needs
• Help enable multi-region and international presence to meet developer expectations
• Participate in a one-week on-call rotation for services owned by your team
• Solve challenging problems presented by the team and the business
• Use metrics and your team’s collective experience to drive development decisions

Qualifications

• 2 years experience in an SRE (or equivalent e.g., DevOps, sysadmin, software engineer) role
• A background in Linux, Docker, and/or Kubernetes
• Solid experience with configuration management and infrastructure as code
• Critical thinking and problem solving
• Exceptional communication skills
• A strong sense of accountability

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical -We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range -$$127,000.00 - $159,900.00/year, plus bonus potential

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

Site Reliability Engineer (SRE) at Signify Health

Join Signify Health's vibrant Site Reliability Engineering team as a Site Reliability Engineer. We’re seeking passionate individuals from diverse technical backgrounds. Reporting to the Manager of Site Reliability Engineering, we offer a collaborative environment that values each team member's unique contribution and fosters an inclusive culture.

Your Role:

• Developing strategies to improve the stability, scalability, and availability of our products.
• Maintain and deploy observability solutions to optimize system performance.
• Collaborate with cross-functional teams to enhance operational processes and service management.
• Design, build, and maintain application stacks for product teams.
• Create sustainable systems and services through automation.

Skills We’re Seeking:

• An eagerness to grow and collaborate in the field of Site Reliability Engineering.
• Intermediate understanding of scripting languages, such as Python or Bash.
• Strong familiarity with cloud environments (Azure, AWS, or GCP) and a desire to develop further expertise.
• Intermediate grasp of infrastructure as code, preferably with exposure to Terraform.
• Intermediate understanding of Kubernetes and containerization technologies.
• Intermediate understanding of CI/CD principles and willingness to guide and enforce best practices.
• A proactive approach to identifying problems, performance bottlenecks, and areas for improvement.

The base salary hiring range for this position is $92,000 to $160,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

 Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

The Team

As part of our scaling Actions Platform team, you'll have a huge impact on helping teams and engineers build and operate resilient, reliable and scalable systems. You'll have ownership over our product's health, ensuring end-to-end availability and peak performance.

We are on the path to providing a first-class service, so we want our product to be super healthy and reliable at all times!

The Role

Collaboration is a huge part of our Celonis culture! Within this role, you’ll help teams catch issues before they affect customers, and tie reliability to business outcomes. 

By helping our Product teams understand the reliability of their services and how they can improve it, our teams and engineers will be able to build, deliver, and operate resilient, reliable systems. 

The work you’ll do

• Take ownership of complex issues related to performance, reliability, and scalability, from idea inception to production, including all required technical and organizational improvements.
• Help our engineering teams gain full control over the stability and performance of their services.
• Support and drive the investigation and resolution of incidents and issues in production.
• Monitor and maintain object and data storage solutions. 
• Lead postmortems and root cause analysis to facilitate continuous improvement.
• Design, write, and deliver software that enhances the availability, scalability, and efficiency of our products.
• Proactively identify, plan, and execute improvement opportunities to minimize risks, address recurrent issues, automate manual processes, improve quality, and streamline our software deliveries.
• Provide technical leadership on reliability to engineers, managers, and product managers.
• Improve our monitoring, metrics, and KPIs, as well as define and implement missing SLOs.
• Implement processes and automation to prevent problem recurrence.
• Share acquired knowledge and document accordingly while implementing SRE best practices.
• Guide a technical roadmap for reliability to enable the planning and building of reliable solutions using our infrastructure and developer productivity platform.

The Qualifications You Need

• Experience in Software Engineering roles, typically with 5+ years of experience.
• Master’s degree in Computer Science or equivalent experience and skill set.
• Experience in developing and running large-scale productive services with Docker and Kubernetes.
• Experience working with in-memory data stores (e.g., Redis), RDBMS (e.g., Postgres), AMQP (e.g., RabbitMQ), and NoSQL (e.g., ElasticSearch).
• Experience working with various public cloud providers (AWS, Azure, or GCP) and modern cloud monitoring system observability frameworks (e.g., Datadog).
• Solid knowledge of scripting languages (e.g., Bash, Python, Ruby...).
• Experience with Java, Javascript, or Spring frameworks would be a plus.
• Proven problem-solving skills and the ability to troubleshoot complex technical issues.
• Deep commitment to maintaining high system reliability and availability.
• Experience in supporting or mentoring other developers in running services reliably in production.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

About the Role:

We are seeking a Site Reliability Engineer to help build a reliable web experience for our users. We believe that moving fast is our competitive advantage, and enables us to better serve our users. We also know that the faster we move, the more likely we are to break things.

You Will:

• Design and implement SRE practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
• Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Manage Infrastructure through automation (Infrastructure as Code)
• Manage incidents and emergency response, track outages, ensure data integrity and engineer releases to promote safe, efficient and rapid deployments
• Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
• Improve the codebase by resolving logic issues, deprecating unused code, etc.
• Implement monitoring, logging, alerting and SLO Reporting
• Identify Service Level Indicators (SLIs) that will align the team to meet the availability and performance objectives.
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence.

You Have:

• 8+ years as a software engineer, shipping production code.
• 5+ years of experience as a Site Reliability Engineer. 
• Experience with service-oriented architectures and microservices at scale
• Strong proficiency with RDBMS databases (PostgreSQL, MySQL, SQL Server, etc.)
• Strong proficiency in SQL scripting
• Proficiency developing in one or more languages such as Java, Kotlin, Python, and/or others
• Ability to use containers and orchestration frameworks (Kubernetes, Docker, Container registries etc.)
• Proficiency in Git or other VCS
• Experience with configuring, customizing, and extending monitoring tools (Datadog, Prometheus, New Relic etc.)
• Excellent debugging and troubleshooting skills
• Strong technical competency, with a data-driven analytical approach towards solving complex challenges
• Have a systematic problem-solving approach, coupled with strong and effective communication skills and a sense of drive
• Nice-to-have: Experience with Terraform or other IAC tools such as Chef, Puppet or Ansible

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy's Engineering team is hiring a Site Reliability Engineer II to join a team of engineers to support and extend our product infrastructure and events management platform to achieve 99.999% availability. The ideal candidate is comfortable leading technical projects and supporting a best-in-class infrastructure and reliability framework. As a member of our team, you will have the opportunity to keep the Classy online fundraising platform for nonprofits running smoothly without interruption.

What you’ll do:

• Play a critical role in contributing to and maintaining a robust, fault-tolerant, global payments platform processing billions of dollars annually.
• Maintain and enhance playbooks and runbooks
• Work across engineering to improve SLO/SLI framework
• Work to improve our incident management process 
• Perform daily assessments of the Classy’s stack, a distributed public cloud environment, for a comprehensive understanding of capacity trending, vulnerabilities, and stability 
• Participate in an engineering culture of “always be learning” where the sharing and learning from failures are celebrated and the giving and receiving of constructive, candid feedback is highly encouraged.

What you bring (Required):

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.
• 3+ years experience with implementing AWS services (ECS, EKS, EC2, IAM, Cloudwatch, Lambda, etc.) 
• 3+ years experience using scripting languages such as Python, Bash, or Go.
• 3+ years experience using APM tools such as NewRelic, DataDog, Splunk, etc.
• Solid understanding of Docker and container orchestration
• Solid understanding of microservice architectures, database servers, and API services.
• Solid understanding of distributed data models with experience debugging distributed systems with high data loads.
• Ability to understand product requirements and translate them into technical subtasks
• A deep sense of quality and sharp engineering skills with strong computer science fundamentals.
• The detail-oriented mindset with the ability to rapidly learn new concepts and technologies and communicate complex ideas
• Experience with Scrum/Agile development methodologies.
• Ability to participate in on-call rotation for after-hours needs

What would be awesome to have (Preferred):

• Experience building PCI compliant systems
• Experience in payment processing systems
• Experience developing high-volume transaction systems
• Experience with Blue/Green deployment infrastructure
• Experience with Terraform
• Passion for building fault tolerant and secure platforms

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $110,000 - $150,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

The Role:

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a senior SRE to come in and deliver impact from day one.

What you will be doing: 

• Work with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and making Podium's systems safer and more pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no down time for our products.
• Mentoring junior engineers on the team.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 4+ years experience working alongside a production system in either a software engineer or systems engineer type role
• 3+ years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline
• Heavy Infrastructure experience 

BENEFITS

• Open and transparent culture - Checkout thisvideoto see what it’s like to work at Podium 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What this job can offer you

• Managing and improving our existing infrastructure
• Helping us build the next generation of our platform: using tools like Kubernetes, Terraform and Docker.
• Streamlining and automating our deployment processes
• Work closely with our Security team to keep on top of potential threats/patches
• Support our engineers and product teams to improve overall scalability, stability and reliability

What you bring

• Kubernetes
• AWS
• Terraform
• CI/CD (GitLab, Github, Jenkins or similar)
• Docker
• Bash scripting

Nice to have

• Experience with 1 back-end programming language (Elixir, Clojure, Java, Nodejs, Python, etc)
• Experience running and configuring Linux systems in a non-cloud environment
• Excellent communication and interpersonal skills
• Holistic debugging skills
• Security knowledge and capabilities from a defensive and offensive standpoint

Practicals

• You'll report to: Engineering Manager 
• Team:Engineering
• Location: remotely within Australia 
• Employment type: Full time, employee 
• Application open date:30th January 2024
• Application closing date: 27th February 2024
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Prior employment verification check 

This is a remote role for candidates based in Latin America.

About the Role: 

We are looking for a Site Reliability Engineer to work on our core Infrastructure and Security team, to assist us with designing, building, running, improving and scaling the infrastructure that engineering and data teams use to power their services. Your duties will include the development, testing, and maintenance of our serving and data platforms, using a combination of cloud products, open source tools and internal applications. Your duties will blend software development and operations in order to continuously automate our environments. You should be able to build high-quality, scalable solutions for a variety of problems.

Our Company:

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Responsibilities:

• Design, build and maintain scalable infrastructure for running our systems, based on Kubernetes, Redshift and additional AWS services and products.
• Help the product teams quickly build out MVP products to test new solutions on the market.
• Maintain and develop monitoring and alerting solutions to improve the on-call experience.
• Assist product developers in debugging and triaging production issues.
• Be the first line of defense for our operational environments, triaging and resolving problems as they occur. You will be on an on-call rotation.
• Design and scale platform and data architectures to sustain rapid user growth.
• Level up the teams through pairing, code review, and mentoring.
• Bring and share with our team extensive experience with industry best practices in software development.

Minimum Requirements: 

• Bachelor's in computer science (preferred) or equivalent related experience 
• At least 5+ years of overall software, data, deployments and platform infrastructure experience.

Ideal Skills & Experience: 

• Experience with building and/or serving REST APIs using Go or a similar language.
• Experience with Relational Databases, SQL and ORM technologies.
• Strong overall Linux knowledge.
• DevOps experience with CI/CD pipelines, Docker and Kubernetes, and cloud computing platforms like AWS.
• Experience with deployment/provisioning tools like Terraform, Helm, Ansible.
• Experience with implementing and maintaining observability and monitoring tools - Prometheus, Datadog, NewRelic, Grafana, Loki or similar.
• Experience in ETL/ELT pipelines using Python and Open-source tools such as DBT.
• Proficiency in building and maintaining large-scale data warehousing technologies such as Redshift.

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. 
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

#Li-remote

This is a remote role for candidates based in Latin America.

About the Role: 

We are looking for a Site Reliability Engineer to work on our core Infrastructure and Security team, to assist us with designing, building, running, improving and scaling the infrastructure that engineering and data teams use to power their services. Your duties will include the development, testing, and maintenance of our serving and data platforms, using a combination of cloud products, open source tools and internal applications. Your duties will blend software development and operations in order to continuously automate our environments. You should be able to build high-quality, scalable solutions for a variety of problems.

Our Company:

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Responsibilities:

• Design, build and maintain scalable infrastructure for running our systems, based on Kubernetes, Redshift and additional AWS services and products.
• Help the product teams quickly build out MVP products to test new solutions on the market.
• Maintain and develop monitoring and alerting solutions to improve the on-call experience.
• Assist product developers in debugging and triaging production issues.
• Be the first line of defense for our operational environments, triaging and resolving problems as they occur. You will be on an on-call rotation.
• Design and scale platform and data architectures to sustain rapid user growth.
• Level up the teams through pairing, code review, and mentoring.
• Bring and share with our team extensive experience with industry best practices in software development.

Minimum Requirements: 

• Bachelor's in computer science (preferred) or equivalent related experience 
• At least 5+ years of overall software, data, deployments and platform infrastructure experience.

Ideal Skills & Experience: 

• Experience with building and/or serving REST APIs using Go or a similar language.
• Experience with Relational Databases, SQL and ORM technologies.
• Strong overall Linux knowledge.
• DevOps experience with CI/CD pipelines, Docker and Kubernetes, and cloud computing platforms like AWS.
• Experience with deployment/provisioning tools like Terraform, Helm, Ansible.
• Experience with implementing and maintaining observability and monitoring tools - Prometheus, Datadog, NewRelic, Grafana, Loki or similar.
• Experience in ETL/ELT pipelines using Python and Open-source tools such as DBT.
• Proficiency in building and maintaining large-scale data warehousing technologies such as Redshift.

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. 
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

#Li-remote

The Role

You'll be given lots of responsibility and the opportunity to have true ownership as we build out the product. This is a unique opportunity to use your engineering powers to make a direct impact in people's lives. We need a Site Reliability Engineer who is enthusiastic about building reliable, scalable, and flexible systems to support our growing team, product, and user base. You'll work with other engineers to reliably release and maintain services, and help define and meet internal and customer-facing SLA's and SLO's.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Manage and orchestrate Cloud Resource (AWS) configuration using Infrastructure As Code (Terraform) to empower engineering staff to embrace a DevOps culture of Self Service Ownership
• Develop and govern Observability (Datadog) best practices for tracking platform performance and health trends to meet customer SLAs and lead technical decisions with strong supporting evidence
• Create solutions that dynamically scale based on demand with enough flexibility to pivot for fast changing project requirements while maintaining a balance of good versus perfect
• Provide strong and consistent communication updates on technical progress or blockers to keep stakeholders informed while additionally creating appropriate documentation on technical design to spread knowledge and reduce information silos
• Participate and respond to 24/7 on-call critical alerts and follow documented incident investigation procedures to reestablish customer facing feature availability
• Maintain HIPAA, GDPR, SOC-2 compliance and general security through best practice implementation

Who You Are

• 3+ years of experience in software engineering, with 2 years experience in DevOps
• Cloud Provider (AWS, GCP, Azure) experience on managing resources through Infrastructure As Code (Terraform) 
• Container Orchestration (ECS or K8s) experience to confidently build, test, and release containerized applications for multiple environments and regions.
• Knowledge of Observability best practices across common cloud resources (EC2, ECS, RDS, DynamoDB, S3, SQS, Eventbridge) with experience on rolling out enhancements across a distributed platform with scale in mind.
• Experience with shell scripting for *nix systems
• Experience with Networking for web applications
• Effective at communicating ideas through writing and diagramming
• Comfortable working with a distributed development and ops team
• Familiarity with AWS: ECS and cloud hosting, Gitlab: CI/CD, Python: Django, Flask, aiohttp, Bash, Data: PostgreSQL, Redis, Monitoring: Datadog and Sentry, IaC: Terraform, Packer

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $5 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

Classy's Engineering team is hiring a Senior Site Reliability Engineer to join a team of engineers to support and extend our product infrastructure and events management platform to achieve 99.999% availability. The ideal candidate is comfortable leading technical projects and supporting a best-in-class infrastructure and reliability framework. As a member of our team, you will have the opportunity to keep the Classy online fundraising platform for nonprofits running smoothly without interruption.

What you’ll accomplish:

• Play a critical role in contributing to and maintaining a robust, fault-tolerant, global payments platform processing billions of dollars annually.
• Maintain and enhance playbooks and runbooks
• Work across engineering to improve SLO/SLI framework
• Work to improve our incident management process
• Perform daily assessment of the Classy’s stack, distributed public cloud environment for a comprehensive understanding of capacity trending, vulnerabilities, and stability
• Mentor engineers to become proficient developers using best software development practices and processes.
• Participate in an engineering culture of “always be learning” where the sharing and learning from failures are celebrated and the giving and receiving constructive, candid feedback is highly encouraged.

What you bring (Required):

• Bachelor’s Degree in Computer Science, or a related field, or equivalent work experience.
• 5+ years building highly scalable projects involving cloud-based infrastructure design and implementation.
• 5+ years of experience using scripting languages such as Python, Bash, or Javascript.
• Strong APM experience using tools such as NewRelic, DataDog, Splunk, etc.
• Solid understanding of microservice architectures, database servers, and API services.
• Solid understanding of distributed data models with experience debugging distributed systems with high data loads.
• High-level proficiency in implementing AWS services (ECS, EKS, EC2, IAM, Cloudwatch, etc.)
• High-level understanding of the application and distributed environments security practice, edge protection observability such as CloudFlare.
• High-level of understanding of infrastructure as code (IaC)
• Experience with Blue/Green deployment infrastructure.
• Ability to understand product requirements and translate them into technical subtasks.
• Experience with Scrum/Agile development methodologies.
• Ability to participate in an on-call rotation for after-hours needs.

What would be awesome to have (preferred):

• Experience building PCI compliant systems
• Experience in payment processing systems
• Experience developing high-volume transaction systems
• Passion for building fault tolerant and secure platforms
  
  

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $130,000 - $175,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.