We are looking for a Front-End Developerfor the enterprise application that should help generate schedules and send surveys for different user groups (teams) and then manage the statistics based on the responses.

Requirements:

• 3+ years of commercial experience in Front-End Development;
• 1+ years of working experience with Vue.JS;
• Strong experience with JS, HTML/CSS, REST API;
• Successful experience of working independently on the front-end of the project;
• Attention to detail and ability to adhere to code standards;
• Intermediate level of English or above.

We offer:

• Comfortable and flexible working schedule;
• Comfortable office in the old center of the city (Podil);
• Meeting, lounge and sleeping rooms in the office;
• Social benefits, paid vacations and sick-leaves;
• Yoga classes, table tennis and football on-site;
• Compensation of medical service;
• Free fruits and sweets, unlimited milk-tea-coffee-oatmeal;
• English classes in the office.

We are looking for a Front-End Developerfor the enterprise application that should help generate schedules and send surveys for different user groups (teams) and then manage the statistics based on the responses.

Requirements:

• 3+ years of commercial experience in Front-End Development;
• 1+ years of working experience with Vue.JS;
• Strong experience with JS, HTML/CSS, REST API;
• Successful experience of working independently on the front-end of the project;
• Attention to detail and ability to adhere to code standards;
• Intermediate level of English or above.

We offer:

• Comfortable and flexible working schedule;
• Comfortable office in the old center of the city (Podil);
• Meeting, lounge and sleeping rooms in the office;
• Social benefits, paid vacations and sick-leaves;
• Yoga classes, table tennis and football on-site;
• Compensation of medical service;
• Free fruits and sweets, unlimited milk-tea-coffee-oatmeal;
• English classes in the office.

Developex is searching for a Supervisor of Technical Support! Our client is a fast-growing VC-backed cybersecurity company selling a must-have product. They are headquartered in Austin, Texas, and have a large team of remote employees across the globe.

As they enter this next phase of growth, they need a strong technical supervisor who will build and supervise the team, establish processes, and ensure 24/7 coverage. This person will ensure that customers receive exceptional support and service.

This role will supervise engineers currently working remotely in the Philippines.

Requirements:

• Certifications in the IT industry, preferably related to the cybersecurity industry.
• Proven experience in technical support or a similar role, preferably in the cybersecurity industry.
• Experience with creating, editing and generating KB articles and knowledge base for customer support and customers.
• Strong leadership and team mentorship skills.
• Excellent problem-solving and analytical abilities.
• Outstanding communication and interpersonal skills.
• Deep understanding of cybersecurity products, trends, and challenges.
• Experience with and support ticketing systems.

Advantage:

• Knowledge-centered service (KCS) experience
• Technical Bachelor’s degree
• Project management experience

Personal Attributes:

• Highly organized and detail-oriented.
• Customer-centric approach.
• Ability to work under pressure and handle multiple tasks.
• Strong ethical standards and integrity.

Key Responsibilities:

• Team Leadership: Lead, and mentor a team of technical support engineers and specialists. Ensure the team is well-trained and equipped to handle customer inquiries and technical issues related to cybersecurity products and services.
• Customer Support and Satisfaction: Oversee the handling of customer support tickets, ensuring timely and accurate resolution of issues. Develop strategies to enhance customer satisfaction and loyalty.
• Product Knowledge: Maintain extensive knowledge of the company’s cybersecurity products and services. Ensure the team is updated on the latest features, updates, and best practices.
• Issue Resolution and Escalation: Act as the point of escalation for complex or high-priority issues. Work closely with the product development and engineering teams to address and resolve technical problems.
• Process Improvement: Continuously assess and collaborate to improve support processes and procedures to enhance efficiency and effectiveness.
• Reporting and Analysis: Regularly analyze support tickets and team performance metrics.
• Customer Feedback and Communication: Foster a strong relationship with customers by providing regular updates, soliciting feedback, and addressing any concerns or suggestions.
• Training and Development: Collaborate with the manager to develop and implement training programs for the technical support team to ensure they are proficient in new technologies and cybersecurity trends.

We offer:

• High competitive salary, social benefits, paid vacations, sick leaves.
• A comfortable and flexible working schedule.
• Modern working equipment and everything else you may need for productive work.
• Events: Developex travel club, movie nights, table games, etc.

We are looking for a skilled Support Engineer to join Developex team! Our client is a fast-growing VC-backed cybersecurity company selling a must-have product. We are searching for a Support Engineer to primarily support EMEA hours, but hours and days of the week flex in this role. This role is a client-facing role that provides support and guidance to our existing customer base for the SaaS product line and plays a crucial role in establishing a customer-centric organization and, most importantly - happy customers.

This role allows you to work remotely while building relationships with colleagues across the globe.

Required skills:

• Familiarity with multiple technologies, including Networking, Data Center, Security and Cloud
• Experience with cybersecurity products, specifically NAC, RADIUS and 802.1x
• Experience with network configuration and architecture - Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN
• Experience in a customer-facing role with excellent communication (written and verbal) and interpersonal skills
• Independent, initiator, and a team player
• Advanced analytical thinking and problem-solving skills
• Research and troubleshooting abilities
• Written skills contributing to knowledge base (KB) articles and technical documentation

As a plus:

• 2+ years of experience in product support / professional services for an international hi-tech company
• Technical Bachelor’s degree
• Knowledge-centered service (KCS)
• Project management experience

Responsibilities:

• Develop and maintain technical knowledge of Portnox solutions
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Document and track customer issues to resolution while adhering to SLAs
• Handle customer escalations
• Provide prompt and accurate feedback to customers
• Work on customer support requests and follow the SLA
• Act as a key escalation channel for our Customer Experience Technical Support team
• Take part in shaping new features and products and represent the voice of the customer
• When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support
• Update knowledge base and documentation with technical and issue resolution

We offer:

• High competitive salary, social benefits, paid vacations, sick-leaves
• A comfortable and flexible working schedule
• Modern working equipment and everything else you may need for productive work
• Events: Developex travel club, movie nights, table games, etc.

Developex is looking for an experienced Project Manager to help providing an excellent service to our clients and participate in presale activities.

We offer competitive compensation commensurate with your expertise, and an attractive benefits package.

Requirements:
- Working Experience as a Project Manager in IT for 2+ years and 4+years overall in IT development;

- Ability to organize work of the team (5+ employees) and customer cooperation;

- Understanding of the development process: release management, engineering infrastructure, Agile/SCRUM;

- Experience in preparing projeсt documentation (PRD, Roadmap, effort estimation, wbs, team workload plan etc);

- At least general understanding of presale phase of a project and desire to participate in presale activities - is a must;

- Experience in presale - will be a great plus!

- Familiar with system design, ability to make a research on possible technical solutions for a business goal, or on a new technology - will be a great plus!

- Excellent written and spoken English, perfect communication skills.

Soft skills:
- perfect communication skills;

- motivation for quality and result;

- flexible, inventive, creative mind;

- good multi-tasking skills and ability to switch.

Good to have:
- BA background is a great plus;

- Experience in presale activities is a plus:

- prepare effort estimation for a future project with engineering team;

- ability to make a research on a client or on possible technical solutions for a business goal, or on a new technology etc.

- Profound knowledge in one or more of the listed business domens is a plus: gaming, healthcare, consumer electronics or audio.

We offer:

We are looking for a DevOps Engineer with solid knowledge of DevOps competencies, CI/CD process, and Azure platform.

The project you will work with helps to secure connected organizations by utilizing its cutting-edge technology that allows CISOs to see, control, react and manage the risk networks face for any user, any device, anywhere.

Requirements:

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience;
• At least 1 year of experience in software development, DevOps, or cloud engineering, preferably in the Azure cloud;
• Proficiency in one or more programming languages, such as C#, Python, Java, or PowerShell;
• Familiarity with Azure DevOps, Azure Pipelines, Terraform, and other native Azure services, such as App Services, Functions, Storage, Key Vault, etc;
• Knowledge of cloud security, networking, and architecture best practices and principles;
• A strong work ethic, a positive attitude, and a willingness to learn and grow;
• At least Upper-Intermediate English to communicate with English-speaking team members.

Responsibilities:

• Developing, testing, and deploying applications and services using Azure DevOps, Azure Pipelines, Terraform, and other native Azure services;
• Collaborating with other developers, DevOps engineers, and infrastructure engineers to ensure the reliability, availability, and performance of our cloud environments;
• Troubleshooting and resolving issues related to code quality, security, networking, and configuration management;
• Learning and applying new skills and technologies to improve your knowledge and capabilities.

We offer:

• Comfortable and flexible working schedule;
• Comfortable office in the old center of the city (Podil);
• Modern working equipment and everything else you may need for productive work;
• Social benefits, paid vacations and sick-leaves;
• Yoga classes, table tennis and football on-site;
• Full medical insurance or compensation for another benefit related to health (massage/psychologist/sports classes etc.) after the probation period;
• Continuous growth and development opportunities: free English classes, an extensive library with the option to order books, courses/seminars/conferences and everything else you may need for your personal and professional development.

We are looking for a skilled Support Engineer to join Developex team! Our client is fast-growing VC-backed cybersecurity company market selling a must-have product. This role is a client-facing role that provides support and guidance to our existing customer base for SaaS and On-Premise product lines and plays a crucial role in establishing a customer centric organization and most importantly - happy customers.

This role allows you to work remote while building relationships with colleagues across the globe.

Required skills:

• Familiarity with multiple technologies, including Networking, Data Center, Security and Cloud;
• Experience with cyber security products, specifically NAC, RADIUS and 802.1x;
• Experience with network configuration and architecture - Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN;
• Experience in customer facing role with excellent communication (written and verbal) and interpersonal skills;
• Independent, initiator, and a team player;
• Advanced analytical thinking and problem-solving skills;
• Research and troubleshooting abilities.

As a plus:

• 2+ years of experience in product support / professional services for an international hi-tech company;
• Technical Bachelor’s degree;
• Project management experience.

Responsibilities:

• Keep deep technical understanding of  our solutions ;
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues;
• Handle customer escalations;
• Provide prompt and accurate feedback to customers;
• Work customer support requests and follow the SLA;
• Act as a key escalation channel for our Customer Experience Technical Support team;
• Take part in shaping new features and products and represent the voice of the customer;
• When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support;
• Update knowledge base and documentation with technical and issue resolution.

We offer:

• High competitive salary, social benefits, paid vacations, sick-leaves;
• English & Yoga classes;
• Paid seminars, online courses, professional literature;
• Events: Developex travel club, movie nights, table games, etc.

We are looking to bring on aMiddle/Senior Rust Engineer to work primarily on feature/product implementation for PC Monitoring and Configuration Software to support upcoming hardware products.

The role would be working in a layer that gets most of its inputs from communication to the device firmware protocols or through Windows api's then mostly outputs an api for our typescript/frontend layer to consume and build a UI with.

Requirements:

• 2+ years of working experience as Rust Engineer;
• Proficiency with async Rust/Tokio;
• Proficiency with USB:
• HID - devices like our keyboards/mice;
  
• WinUSB - devices like our AIO coolers.
• Proficiency with Windows APIs (Win32, Windows Runtime);
• Upper-Intermediate level of English or above.

We offer:

• Comfortable and flexible working schedule;
• Comfortable office in the old center of the city (Podil);
• Meeting, lounge and sleeping rooms in the office;
• Social benefits, paid vacations and sick-leaves;
• Yoga classes, table tennis and football on-site;
• Compensation for medical service;
• Free fruits and sweets, unlimited milk-tea-coffee-oatmeal;
• Paid trainings and seminars;
• English classes.