Customer Success Manager, US

Who We Are 

Cobalt was founded on the belief that pentesting can be better. Our pentests start in as little as 24 hours and integrate with modern development cycles thanks to the powerful combination of a SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year. 

Our award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely. Today, over 1,000 customers use Cobalt to run pentests on demand via Pentest as a Service, AKA PtaaS, a space which Cobalt pioneered (you could even say we wrote the book on it) and continues to lead. 

Description

We are looking for a Customer Success Manager to help Cobalt's customers build successful security testing programs. The ideal candidate is self-motivated with a proactive mindset who can effectively engage with external and internal stakeholders ranging from individual contributors to C-level executives. As a Customer Success Manager, you will oversee the lifecycle from onboarding to renewal to ensure an optimal end-to-end customer experience.

What You'll Do

• Own the overall relationship with assigned customers, which include: Increasing adoption, ensuring retention and maintaining high customer satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare and nurture customers for advocacy
• Build successful security testing programs for our customers
• Monitor day-to-day service execution and customer satisfaction
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their desired business outcomes
• Manage the annual renewal process for customers to ensure uninterrupted product usage
• Work to identify and/or develop upsell opportunities, collaborating with your commercial team peers
• Advocate customer needs and issues cross-departmentally
• Provide ongoing training of our products and new features
• Program manage account escalations and resolve them in a timely manner
• Engage with external and internal stakeholders in roles ranging from individual contributors to C-level executives
• Develop Success Plans for every assigned customer and hold Executive Business Reviews with key stakeholders to measure progress and alignment on key objectives/goals

You Have

• 2-4 years of relevant experience, preferably in SaaS and cybersecurity
• Demonstrated experience effectively engaging with C Level Executives
• Prior experience owning customer renewals
• Ability to work closely with sales counterpart to identify expansion and grow customers
• Ability to cover various time zones occasionally
• Ability to prepare and deliver Executive Business Reviews
• Experience with Salesforce
• Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
• Strong written and verbal communication
• A proven track record of delivering results to your customers
• Drive, no one needs to push you to excel; it’s just who you are
• Eagerness to learn, adapt and perfect your work; you love to collaborate and innovate
• Ability to thrive in a distributed and fast-paced environment
• A strong desire to help and serve our customers: They win, so you win!

Diversity at Cobalt

With over 45 nationalities already at Cobalt (and counting) we respect and celebrate diversity! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. We support each other and are grateful for each Cobalter's contribution to our mission — let's make security dance! 

Please apply even if you don't think you meet all of the criteria above but are still interested in the job. Nobody checks every box, and we're looking for someone excited to join the team.

Why You Should Join Us

• Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US) or pension (EU) 
• Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
• Leverage stipends for:
• Wellness
• Work-from-home equipment & wifi
• Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave 
• Work remotely from anywhere in the US, the UK, or Germany

Pay Range Disclosure(For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($91,200 - $114,000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. 

Fender Musical Instruments Corporationis a world famous brand with offices across the globe.WithinFender Musical Instruments Corporation’s("FMIC") Advanced Technology team, you will be a key technology leader who designs, develops, and maintains high-quality embedded audio solutions for products ranging from mixing consoles to guitar amplifiers.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a remote Staff Software Engineer, Embedded to support software activities as we develop new technologies for Fender products. You are a self-starter, with a proven ability to continuously learn on your own.

Essential Functions:

• Support new technology development from concept to mass production
• Manage, design, architect, and develop embedded firmware solutions following best practices
• Utilize common test equipment to debug hardware and firmware issues
• Define tasks and deliver solutions within program schedule guidelines
• Identify bottlenecks in existing development processes and drive solutions
• Maintain design documentation and deliverables using configuration control systems
• Communicate regularly with management on project status and risks

Qualifications:

• Bachelor’s degree in Computer or Electrical Engineering from an accredited institution required; graduate degree in Engineering preferred
• 7+ years of embedded system design experience
• Proficient in C / C++, object-oriented design, Git SCM, and Agile processes
• Real-time ARM and/or DSP software experience
• Device driver development experience
• Ability to design and develop solutions based on written specifications
• Experience authoring clear, concise requirements, specifications, and design documentation
• Experience in kernel level development and deployment of embedded Linux solutions preferred
• System-level analysis and architecture skills, understanding hardware/software trade-offs preferred
• Possesses a passion for audio recording, mixing, live sound, and/or music
• Experience with network protocols and networked audio transport technologies (e.g. AVB, Dante) highly desirable
• Understanding of mixed signal electronic design with an emphasis on audio preferred
• FPGA/CPLD Logic Design, Synthesis, and Simulation capabilities preferred

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position.  “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive.  The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs.  If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.  Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case.  Subject to the foregoing, the current pay scale for this position is $83,800.00 - 167,600.00

Job Description

We're seeking an energetic, ambitious, and motivated Technical Business Analyst to partner with our consulting team to design and implement systems that meet the business objectives of our well known clients in media and digital marketing. The Technical Business Analyst will work with clients throughout the project lifecycle. During the Design Phase of the project they will assist the team in researching best practices, making recommendations to the client about functionality and user flow and documenting requirements and acceptance criteria. In later phases of the project, this person will also provide client training workshops, demonstrating to business users how they can use the various features of their new platform.

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at Brightcove presents a challenging and exciting next step in your career.

Responsibilities

• Serve as a liaison between business stakeholders and technical team. Facilitating cross-department communication is key to this role.
• The Technical Business Analyst will be the main information resource for project functionality and scope specific questions.
• Must be able to effectively communicate and document complex user interaction scenarios.
• The Technical Business Analyst is a client facing role. Frequent communication with the client is necessary for gathering requirements and making recommendations. They will also be responsible for explaining gaps and technical concepts for an often non-technical audience.
• Ability to attend and speak on daily meetings with teammates and clients
• Understand scope of our client engagements and analyze and identify business problems/project constraints
• Gather business requirements
• Own/organize all project-related documentation of workflow changes and technical/functional designs needed to support the business requirements for common and more complex problems.
• Write user stories, functional specifications, and acceptance criteria
• Provide training on various platforms to clients
• Gain a strong feature-level understanding of the Brightcove platform
• Stay apprised of the latest technologies and innovations in web/mobile application technologies (in general) and online video (in particular)
• Responsible for answering scope and functionality related questions, as well as to provide oversight to the successful completion of the project.
• Consistently meet agreed upon deadlines or escalate issues, concerns and barriers to key project leaders.
• Assist in the prioritization of tasks / assignments

Role Requirements

• 5+ years of experience in a Technical Business Analyst, or similar role, documenting and analyzing technical solutions to complex business problems (less experience considered for exceptional performers)
• Experience in analyzing business goals and metrics
• Experience in video implementation or service is a plus
• Experience leading requirements gathering sessions and documenting business requirements
• Familiarity with both agile and waterfall development methodologies
• Experience with project life-cycle management tools such as Confluence and JIRA
• Previous experience in consulting or professional services is a significant plus
• Exceptional organizational and communication skills, with the ability to cultivate relationships with internal and external stakeholders
• Excellent communication skills (written, verbal, presentation, facilitation)
• Must be an innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company. 
• Bachelor’s degree or equivalent experience required.

Working Environment

This role is a hybrid role and thus you must live in a commutable distance to the London office. Interaction and cross team interaction is valuable to us so we would like you to meet with the team regularly, in the London office. We hold quarterly BSocial events so that you can connect with the team. The office is located in the heart of Central London and has a fully stocked kitchen with amenities that include a bike shed, fully stocked showers with towels, shower gel etc. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

We are seeking a CX Operations Manager to join our Revenue Operations team. This person will lead CX Operations at Electric, including Customer Success (CS) Management and Professional Services. Furthermore, you and your analyst will embed within these groups and work closely with embedded groups in Sales Operations and Marketing Operations, as well as a TechOps group supporting you with technical, Salesforce.com, and data requests. The teams you’ll support will grow and change rapidly over the next few years, so scale and efficiency should be your passion. This role is an opportunity to immediately impact a dynamic team on the cutting edge of CX operations. 

What You’ll Do

• Identify, evaluate and manage implementations for the CX tech stack to support or enhance CS operations
• Oversee CS funnel process management: Implementation, Renewal, Retention, Upsell, Proserv, Churn; this includes implementing efficient workflows and procedures to enhance the customer experience while optimizing operational efficiency
• Advise on capacity modeling, revenue forecasting, churn analysis, retention strategies and other data projects
• Translating business requirements to operational and technical requirements to support CX enablement
• Develop and implement a customer experience strategy with the support of CX leadership that is aligned with the company business goals and objectives
• Collaborate with cross-functional teams to ensure customer-centric initiatives are integrated into all areas of the organization
• Quota planning and management between CX teams and finance to define quarterly/annual targets/quotas
• Provide insights on new and current customer assignments using analytics and data for CX team
• Build reports and dashboards to track activity and performance metrics and KPIs related to CX teams
• Mentor other analysts and team members in the area of CX operations

Who you are

• 3+ years of CS operations, project management, or business analyst experience at a SaaS company
• 2+ years working in a post-sale environment
• 1+ years experience leading a team of 2+ direct reports
• Fluency with NPS, CSAT, and relevant industry metrics
• Required knowledge of Salesforce Sales Cloud and Service Cloud
• Required experience with Gainsight at the administrator level; Level 1 certification is required but Level 2 is preferred
• Experience and proficiency in customer experience software and analytics tools 
• Self-starter and quick learner with the ability to work independently
• Flexible, agile and adaptable; used to wearing multiple hats
• Ability to navigate ambiguity, prioritize and manage multiple projects
• Experienced working in a fast-paced environment

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: local timezone, 9:00AM - 6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. 

No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees.

We’re doing away with an outdated business process to end out-of-pocket spending, encourage autonomy and give finance teams trust in employees. You'll be selling the SaaS tool (company spending solution) that comes with physical prepaid cards that are then distributed to all employees of the company. But Pleo’s about more than just paying for stuff. You’ll be helping our customers simplify and streamline their invoices, reimbursements, subscriptions – the lot.

Pleo is looking for someone to join our newly established Demo Experience Team. More on that right below, but for the right candidate, we are open to applications in India.

Please be aware we are unable to relocate for this role and we will not offer a visa sponsorship. 

About the role ????

As part of our software engineering and product development department, we have established a team called Demo Experience.This team focuses on optimising processes, data, and tools for our in-house demo/sandbox accounts generation and management. This serves multiple internal & external customers (Sales, External Partnerships, Product Development and testing).

Your role in this team will be to help us architect and implement new tools to support this. Think of it as this - we need to make sure our various teams can generate & manage test, demo, and sandbox accounts as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack, extensions, and related processes. We are very important enablers to many of our internal departments and external partners, and always aim to push our tools above and beyond.

In Pleo, the Demo Experience team has enormous potential and opportunities to make a big impact on the business bottom-line : by improving our sales demo experience and increasing our sales conversion rate, making our product development process easier, or enabling our external partners to integrate by becoming a solid API ecosystem player. Hence this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

In this role, you will be responsible for coding outside-of-the-box initiatives and special projects aimed at driving efficiency across our commercial, product and partnerships teams. Your work will directly impact the future of how our commercial teams are able to sell to our customers, how our product teams will test their latest & greatest features, by focusing on high-impact, high-coverage solutions.

More about our team ????

So if you are excited about inter-department collaborations, being part of diverse teams, scaling a company 10x while also having fun in random slack channels, getting creative and running all kinds of experiments while also staying up-to-date on the latest trends in tech, new frameworks and practices, if you like engaging in social activities from Pleo dinners to teaching non-tech people how to code, keep reading. But also remember, while bringing your perspective and diversity, you must also leave your ego by the door.

We believe in autonomy, trust, and support, shaping our teams with a remote-first mindset and being able to work efficiently through the CEST time zones. From virtual coffees, to remote-friendly meeting setups, and thorough documentation, you can feel the beat and energy that flows in our offices.

You will be contributing to setting the strategic direction with data-driven decision-making, working with the latest (and greatest!) tools and tech, and improving yourself and others through a dynamic and passionate team working environment.

What you can expect in the role ????

• Develop and implement innovative solutions to drive efficiency across multiple departments.
• Collaborate with cross-functional teams to identify opportunities for improvement in demo, sandbox and test accounts experience.
• Utilise first-principle thinking to challenge conventional approaches and drive innovation.
• Continuously learn about commercial and business knowledge and apply it to engineering work.
• Contribute to the execution, delivery, and quality of projects within the team.
• Build automated engines to deliver rich and relatable data to accurately represent our entire product offering.

The nitty-gritty skills needed ????

• Minimum of 5 years of professional experience as a software developer, with a focus on Java/Kotlin
• Proficiency with AWS.
• Experience or willingness to work with Node.js and React
• Solid understanding of API integration methodologies, Webhooks, and RESTful APIs.
• Experience with version control systems (e.g., Git) and code collaboration tools.
• Familiarity with Agile development methodologies and tools (e.g., Scrum, Kanban).
• Ability to work independently and manage multiple projects simultaneously, delivering high-quality results within deadlines.
• Familiarity with database systems (e.g. PostgreSQL) and server-side development.
• Excellent problem-solving skills and the ability to debug and resolve complex technical issues efficiently.
• Strong communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.

Your colleagues say you ✌️

• Work in English with ease (it's our company language)
• Are very curious about the story and the people behind the data
• Continuous learner, systematic
• Empathetic of people and stakeholders
• Are a person they would also enjoy having a coffee with (virtual or not)

Show me the benefits! ????

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €60 per month (INR equivalent) towards your lunch ????
• Remote/hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

TheSenior Business Process Analyst position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. 

The Client Experience team is seeking an experienced, results driven team member to support strategy, process design, planning, implementation and management of new programs including ongoing leadership of specific key initiatives within the Service Operations and Client Success teams. A major component of this role is scoping information with clients and using understanding of their current process to develop sustainable, beneficial solutions to implement. The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. We need you to be a project manager who tenaciously makes sense of disjointed processes or systems, continually striving for the best possible operational outcomes in a Care and Service Center Operations model.  This position is always evolving. We encourage you to be authentic and think about how your strengths and interests align with our mission. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization’s structure of an up and coming company with exponential growth opportunity.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Design and execute support for change management/landing plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots
• Scope current processes with clients, develop ideal future state, and work through client-organization partnership to achieve workflow alignment.
• Ongoing process improvement for external clients to find opportunities to reduce operational burden and create beneficial workflow impacts.
• Creation of process flows, Policies & Procedures, Job Aides playbooks and training material
• Responsible for driving several work types across cross functional areas within Cohere and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business
• Risk remediation and opportunity identification with strong emphasis on solutions
• Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
• Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
• Build and cultivate relationships with cross-functional teams within the organization and with external partners
• Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Your background & requirements:

• Strong operations, execution-oriented strategic business administrator who is as comfortable in the ideation phase as they are in the implementation phase 
• Strong communication skills, able to take unstructured information and structure it
• Strong skills cultivating relationships with external clients, including running discovery sessions, providing data-driven guidance, and presenting end to end solutions
• Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
• Have demonstrated success and experience in large scale change management, process design, and/or business management roles
• Ability to work cross functionally across remote teams
• Ability to understand the business needs and create practical solutions to execute operational strategies that support those needs
• Intellectual curiosity with a strong desire to investigate a problem, truly understand it, and work to a viable solution
• Strong analytical skill working with datasets and being able to synthesize different sources of data to draw actionable insights that drive business outcomes.
• 5-7 years of applicable Business Management/Project Management experience required
• 5+Years of client management experience required
• 5+Years of prior authorization/UM experience required
• 3-5 Years Operations experience in a Contact Center/Production environment preferred 
• Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting
• Proficient in Lucid Charts (Excellence in Vizio can be substituted here)
• Proficient in G suite applications 
• Creation of reporting materials, training guides, etc,  that breaks complex processes and information into understandable and relatable terms
• Proficient in developing presentations that tell a complete story
• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
• Thrive in a fast paced, self directed environment
• You understand that this position is very fluid and the term “not my job” doesn’t exist

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $80,000-$95,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a Release Train Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives. 

What you'll be doing:

As a Release Train Engineer (RTE), you will be a key facilitator in ensuring the successful delivery of complex software products and solutions within an Agile framework. You’ll work closely with cross-functional teams, including product owners, scrum masters, and development teams, to drive continuous improvement, streamline processes, and deliver high-quality releases.

• Agile Facilitation: Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Promote collaboration, transparency, and alignment across teams. Remove impediments and ensure smooth execution of Agile processes.
• Release Planning and Coordination: Collaborate with product owners and stakeholders to define release goals and priorities. Coordinate release planning sessions, ensuring alignment with business objectives. Manage dependencies and risks across multiple teams.
• Continuous Improvement: Drive process improvements within the Agile Release Train (ART). Identify bottlenecks, inefficiencies, and areas for optimization. Implement best practices and Agile principles.
• Metrics and Reporting: Monitor and report on key performance indicators (KPIs) related to release delivery. Provide visibility into progress, velocity, and quality metrics. Use data to drive decision-making and continuous improvement.
• Collaboration and Communication: Foster a culture of collaboration, trust, and transparency. Communicate effectively with stakeholders, including senior leadership. Bridge communication gaps between technical and non-technical teams.

What you’ll bring:

• Familiarity with Scaled Agile Framework (SAFe) principles.
• Experience with Agile tools (e.g., Jira, Rally, VersionOne).
• Knowledge of DevOps practices and continuous delivery.
• Strong leadership and influencing skills.
• Experience working in an Agile environment, preferably as an RTE or Scrum Master.
• Strong facilitation and coaching skills.

Requirements:

• Must be a US Citizen and able to work domestically 
• Must be able to attain low-level security clearance 

Education: 

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Certified Scrum Master (CSM) or SAFe Program Consultant (SPC) certification preferred.

Benefits:

• Fully remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hello@Oddball.io

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $150,000