Job Description : 

The customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. 

Key Responsibilities: 

• Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction
• Manage customer life cycle & account management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship 
• Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams.
• Develop new and innovative ways to share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews
• Provide best practices to help drive user behaviour and product adoption
• Proficient understanding of customer success concepts and Software as a Service. Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with cross-functional teams), and act upon possible problems

What makes you a great fit?

• You have 3+  years of experience in Customer Success Management working with a SaaS product and/or mid-market customers (mandatory).
• You are Proactive, a self-starter with attention to detail & an excellent Relationship Builder
• Act as a consultant by understanding your customer’s business needs and a trusted advisor to secure customer’s advocacy towards our organisation
• Possess Excellent Communication, Listening & Articulation Skills – Able to effectively converse with all levels of stakeholders & customers 
• Experience in analysing data, trends, and client information to identify product or growth opportunities in service of customer value
• Experience using customer success and CRM, analytics tools
• Comfortable working in a fast-paced and dynamic environment
• Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic
• Product savvy - able to develop a strong understanding and technical knowledge in order to speak confidently to customers
• Bachelor's degree or equivalent practical experience

The Role

As Addepar continues to experience exceptional growth, we seek a Senior Recruiter to strengthen our team through this exciting expansion. In this role, you’ll be pivotal in building our Go-To-Market teams, including Sales, Client Services, and other critical business functions. Your expertise in full-cycle recruiting will help bolster our client solutions and business-focused teams, enabling Addepar to scale strategically and sustainably.

At Addepar, our Recruiting team is driven to craft outstanding candidate experiences and build long-lasting relationships within our teams and with the talented professionals who join us. If you’re passionate about contributing to a rapidly growing, globally impactful organization and leaving a lasting mark, Addepar is for you!

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $90,000 - $140,000 + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Manage the full recruitment cycle for Go-to-Market roles, including sourcing, screening, interviewing, and extending offers.
• Develop innovative sourcing strategies to identify and engage top talent across the US.
• Provide an exceptional candidate experience with timely communication throughout the recruitment process.
• Partner with hiring managers and Talent Acquisition leaders to understand staffing needs and offer expert guidance on recruitment strategies.
• Utilise market insights to inform recruitment efforts and improve processes.

Who You Are

• Experienced full cycle recruitment across sales, client services, and marketing 
• 4+ years of sourcing experience for finance and/or technology companies, B2B or SaaS strongly preferred.
• Passionate about employer branding and effectively communicating our vision and culture.
• You're passionate about employer branding and can effectively communicate our company's vision and culture to potential candidates.
• An excellent communicator with strong interpersonal skills.
• Proactive, resourceful, and able to thrive in a dynamic environment.
• Committed to providing a positive candidate experience.
• Analytical, using data to inform decisions and improve strategies.
• A collaborative team player dedicated to collective

Why Join Addepar

• Impactful Work: Be part of a company that's transforming the investment management industry on a global scale.
• Growth Opportunities: Play a key role in our international expansion and grow your career alongside our company.
• Vibrant Culture: Join a collaborative and inclusive team that values diversity and fosters a supportive work environment.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and flexible working arrangements.

Nextiva is seeking an experienced Senior Campaign Manager with a strong background in content marketing to drive pipeline growth and engagement across all channels, supporting Mid-Market and Enterprise segments. This role requires a strategic thinker with expertise in multi-channel, content-led campaigns tailored to the buyer's journey, particularly for B2B SaaS and contact center markets. You will work closely with cross-functional teams to deliver effective, integrated marketing programs that align with our business priorities.

Key Responsibilities:

• Develop and Manage Campaigns: Oversee end-to-end campaign execution, from initial development and timeline creation to budget management and performance tracking, collaborating with cross-functional teams.
• Execute Multi-Channel Content Programs: Lead integrated marketing efforts across a variety of tactics—including content, webinars, 3rd party media, field events, and nurture programs—to engage prospects and existing clients.
• Collaborate for Consistent Messaging: Partner with product marketing, content creators, and sales teams to ensure that messaging is cohesive, resonant, and tailored for target markets, personas, and specific campaign goals.
• Data-Driven Optimization: Measure, analyze, and report on campaign performance in collaboration with the data analytics team, using insights to refine strategies and drive growth efficiently.
• Sales Funnel Alignment: Collaborate with XDR teams to monitor funnel activity, align marketing and sales efforts, and support campaigns with relevant content, lead nurturing, and efficient follow-up.
• Champion Mid-Market GTM: Act as a key advocate for Mid-Market GTM initiatives, educating internal teams and guiding best practices for broader organizational alignment.

Qualifications:

• 8+ years of experience in demand generation for Mid-Market/Enterprise B2B SaaS; experience within the contact center sector is highly desirable.
• Deep knowledge of funnel metrics and strategies for generating and accelerating qualified leads, pipeline velocity, and conversion.
• Proven expertise in campaign strategy, development, execution, and performance measurement, with a focus on content-driven demand generation.
• Proficiency in marketing automation tools and Salesforce for campaign tracking, lead management, and reporting.
• Strong analytical skills to derive actionable insights and optimize programs.
• Excellent project management abilities for effective program delivery and cross-functional alignment.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

The expected hiring range is $101,000 - $157,100. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health ???? - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance ???? -Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security ????- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness ????‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth ???? - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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