About The Role

We are seeking a Sr. Manager, Email marketing who will be responsible for end-to-end ownership of the Lifecycle program at Ethos. They are responsible for the overall strategy, growth, delivery, and execution of Ethos’ multi-channel lifecycle campaigns for our D2C business. The ideal candidate will be responsible for developing and executing data-driven email marketing strategies that drive customer acquisition, engagement, and retention, with a strong focus on revenue generation and conversion optimization. This role requires a blend of hands-on execution and longer-term, strategic planning.

Duties & Responsibilities:

• Develop and implement comprehensive email marketing strategies aligned with overall business goals and revenue targets
• Lead the creation, optimization, and execution of email campaigns across the customer lifecycle, including acquisition, onboarding, engagement, and retention
• Design and implement 0-to-1 email cadences for new product launches, ensuring effective communication of product value propositions
• Develop and optimize transactional email flows to enhance customer experience and drive additional conversions
• Conduct continuous A/B testing and experimentation to improve email performance and drive life insurance conversion rates
• Analyze email performance metrics and customer data to continuously improve campaign effectiveness and ROI
• Align email lifecycle strategies with sales strategies to ensure a cohesive customer journey and maximize conversion opportunities
• Write clear, strategic briefs for email campaigns that align with overall marketing objectives and provide direction for creative teams
• Collaborate closely with designers and copywriters to create compelling, on-brand email content that drives engagement and conversions
• Develop and maintain a strong point of view on email content strategy, staying ahead of industry trends and best practices
• Develop and manage the email marketing budget, including forecasting and reporting on key performance indicators (KPIs)
• Own and be accountable for revenue goals specifically attributed to email marketing channels

Qualifications & Skills:

• Bachelor's degree in Marketing, Business, or a related field
• 7+ years of experience in email marketing for D2C businesses, with at least 3 years in a leadership role
• Proven track record of developing and executing successful email marketing campaigns in a D2C environment, preferably in insurance or financial services
• Proficiency in D2C-focused email marketing platforms such as Iterable, Braze, or Customer.io
• Experience in creating and optimizing 0-to-1 email cadences for new product launches
• Proven ability to design and improve transactional email flows
• Strong background in experimentation and conversion rate optimization, specifically for life insurance or similar high-consideration products
• Extensive experience with A/B testing, segmentation, and personalization strategies
• Excellent analytical skills with the ability to derive actionable insights from data and translate them into revenue-driving initiatives
• Proven expertise in email content strategy and the ability to articulate a clear vision for email marketing initiatives
• Significant experience collaborating with designers and copywriters to create high-performing email content
• Strong track record of writing clear, compelling briefs that effectively communicate strategy and guide creative teams
• Experience in aligning email lifecycle strategies with sales strategies to create a seamless customer journey
• Working knowledge of HTML, CSS, and email design best practices
• Strong leadership and team management skills
• Exceptional written and verbal communication skills
• Ability to work in a fast-paced, dynamic environment

#LI-Remote #LI-JA1

The US national base salary range for this full-time position is $114,000 - $203,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

We're hiring engineers to join the Payroll Experiences team and work on systems that empower customer-facing products and develop features that help define the customer journey at Gusto. Our team's main goal is to keep our customers happy and deliver a consistently great experience for running payroll for their employees.

Here’s what you’ll do day-to-day:

• Build and maintain a system of reusable UI components and documentation that empowers all of Gusto’s payroll experiences including React.js, Typescript, Javascript, CSS, and HTML.
• Develop tools to ensure that the quality, performance, and accessibility of Gusto’s reusable components continuously improve.
• Collaborate across teams in building accessible, modular, performant frontend experiences.
• Create and improve on tools for developing performant, accessible experiences for our customers.
• Contribute architectural improvements to Gusto’s frontend infrastructure.
• Optionally, build and maintain APIs using Ruby.

Here’s what we’re looking for:

• 5+ years of technical experience in a frontend engineering (or) a full stack engineering role.
• Highly proficient in front-end Java script technologies, preferably React.js or Typescript.
• Experience in building backend APIs is an added advantage but not mandatory.
• Experience cross-functional collaboration with Design and/or other non-technical teams.
• Experience in building UI components that are modular, composable, flexible, maintainable, and well-documented.
• Experience with a JavaScript testing library for unit, integration, and end-to-end validation.
• Appreciation for a collaborative, test-driven environment.
• Experience turning wireframes and mockups into responsive, accessible, tested code.
• Well-structured, easily maintainable, well-documented code that balances beauty and pragmatism.
• Passionate about creating inclusive, accessible experiences for everyone.
• Familiar with emerging trends in frontend web application development, including the various approaches to styling (CSS Modules, CSS-in-JS, Sass, etc.), component libraries (Material UI, Carbon, Polaris, and Lightning), accessibility tooling (aXe, Lighthouse), and observability (Fullstory, etc.).

Learn more about the Payroll experiences team:

Our team is a group of folks whose primary goal is to build user experience in our flagship Cloud product, which is used by Gusto’s Customers to run the payroll for their employees and contractors. We also build and maintain APIs for some of our team-specific requirements.

What’s fascinating about our team is that we build one of the core experiences of the flagship Gusto product! Our work is not done in isolation, but in close collaboration with many cross-functional teams. This collaborative approach ensures that the features we develop are not just innovative, but also seamlessly integrated into the overall product. And the best part? Our work positively impacts millions of employees and contractors. 

If you’re an engineer who enjoys building fantastic customer features and wants to influence the product, you should join our team!

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $140,000/yr to $165,000/yr in Denver & most remote locations, and $170,000/yr to $200,000/yr for San Francisco, Seattle & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Oddball believes that the best products are built when engineers understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company.  We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We are hiring a Backend Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.

What you’ll be doing:

Working hand in hand with other engineers developing and scaling a major application. Day to day work will involve writing code, developing tests, and debugging. As an engineer, you will be expected to give input on high-level architecture decisions and communicate those decisions to other developers on the team.

What you'll bring:

• 2+ years experience working with PHP and Wordpress
• Minimum of 3 years working in an Agile software development environment
• Programming in a major open source language, such as Ruby, Python, Go, Java, or JavaScript
• Understanding of the fundamental technologies of the web: HTTP, SSL, HTML, CSS, JavaScript, and JSON
• Experience with a front end JS framework (like Angular, React, Backbone) 
• Extensive experience in taking program requirements and creating an architecture vision with experience in high volume and high availability networks and systems
• Experience in creating and conveying to team members the architectural vision for a program or project
• Build APIs that support both the digital services we deliver as well as third-party usage
• Use unit and integration testing to ensure systems meet business needs
• The ability to write code that is a pleasure for other engineers to read and understand
• Experience with all phases of the software development lifecycle - from gathering and analyzing user/business system requirements to creating application system models
• Experience participating in design meetings and consulting with your project team to refine, test, and debug programs in order to meet business needs
• Experience with Amazon Web Services, in particular EC2, S3, and RDS preferred

Requirements:

• Must be a US Citizen and able to work domestically 
• Must be able to  attain low-level security clearance 

Education:

• Bachelor's Degree

Benefits:

• Fully remote
• Tech & Education Stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $150,000

​​About the Role:

Hims & Hers is seeking a highly motivated, talented, and experienced Lead Software Engineer to join our Subscription Management team. In this role, you will collaborate closely with cross-functional teams, including engineering, product, design, medical, marketing, and analytics, to build innovative features that drive significant growth across all treatment categories on hims.com and forhers.com, as well as our iOS and Android mobile apps. By enhancing the user experience and optimizing acquisition funnels, you will play a pivotal role in expanding and retaining our customer base and increasing revenue.

You Will:

• Lead and execute the design, development, and deployment of high-impact features for our web storefront and mobile apps
• Build scalable and performant solutions primarily within the front-end that drive business growth
• Mentor and develop team members by setting best practices for architecture, coding, delivery, and operations
• Foster collaboration across engineering pods and teams to create reusable, scalable solutions, contributing to architecture blueprints that benefit the entire organization
• Partner with key stakeholders in product, design, infrastructure, marketing, and project management to make data-driven decisions and optimize performance
• Contribute to the technical and strategic vision of the Customer Experience Engineering pods, identifying and implementing new technologies to enhance security, scalability, reliability, and performance
• Collaborate with backend and quality engineers to deliver high-quality code that powers hims.com and forhers.com
• Contribute to a culture of continuous improvement by actively participating in sprint ceremonies and process refinement

You Have:

• 10+ years experience in software engineering, preferably in a growth-focused engineering environment.
• A strong understanding of modern web technologies (React, GraphQL, Javascript, Typescript, HTML5, CSS3)
• Strong familiarity with modern mobile technologies, including React Native
• Proven experience building complex consumer web applications with a strong understanding of state management
• Strong understanding of CSS, design principles, and component library creation. 
• Exceptional problem-solving skills and attention to detail. 
• Excellent communication skills and the ability to translate technical concepts to technical and non-technical stakeholders alike.
• Strong understanding of responsive design and cross-browser compatibility. 
• Ability to move quickly and set clear deadlines. 
• Strong prioritization skills with the ability to manage competing projects and align the delivery expectations with stakeholders.
• Familiarity with cloud hosting providers such as AWS

Nice To Have:

• Enjoy tech talks, katas, lunch and learns, and geeking over programming languages, architecture, category theory, or whatever engineering topic you are passionate about.
• Enjoy talking to product, design, and business stakeholders to better understand the problem space.
• Team leadership experience with training peer engineers
• Expertise in Domain Driven Microservice Architectures and Micro Front-Ends

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Director of DevOps

Remote in the United States, Canada, Mexico, or Brazil

Mercy For Animals aims to end industrial animal agriculture by constructing a just and sustainable food system. We envision a world where animals are respected, protected, and free.
 

As a leading farmed animal advocacy organization, we know that achieving this goal requires a diverse, inclusive, and collaborative work environment—one that welcomes and sparks new perspectives and innovative ideas. If you are passionate about our mission, driven to make a big impact for animals, and eager to be part of a dedicated team, join us!

We currently seek a director of DevOps to join our technology team. In this role, you will lead a team of four web developers and one QA specialist, providing hands-on guidance and helping establish best practices in current and new technologies through code reviews and nurturing a team culture of technical excellence and innovation. The director will execute stakeholder projects across the organization in a WordPress development environment, as well as infrastructure projects for the DevOps team.

You willdo invaluable work:

• Provide technical leadership for web developers in the coding of WordPress (PHP) websites, plug-ins, and SaaS customizations, implementing code review processes for increased collaboration and knowledge sharing
• Mentor web developers in current and new technologies, providing expertise through hands-on guidance and recommending professional-development resources
• Write testable, scalable, and efficient code in a WordPress development environment in support of organizational projects 
• Establish and maintain coding and development standards, automating processes and standards where possible in collaboration with the DevOps engineer
• Collaborate with the DevOps engineer in executing infrastructure projects, ensuring systems and processes are scalable, secure, and reliable
• Collaborate with the QA specialist and developers of DevOps on establishing and implementing best practices throughout the software-development cycle 
• Collaborate cross-departmentally concerning UX/UI design standards and integrations, collecting data as needed
• Stay current with technology trends, introducing new technologies where appropriate, and ensure the DevOps team spends 10% of its time on innovation
• Create documentation for newly developed features or processes, for both the DevOps team and the organization
• Adhere to all organizational policies and procedures
• Perform any other duties assigned by team leader

Yourqualificationswill take our technology team to the next level:

• Senior-level, hands-on experience in WordPress web-development, XHTML, CSS, JavaScript/AJAX, PHP, consuming and developing APIs, and change/release management processes
• Minimum two years’ experience in a technical leadership role
• Relevant certifications in computer science or a related field (a plus)
• Experience in mobile-first development
• Solid understanding of UX/UI and accessibility principles
• Deep knowledge of the software-development cycle, with experience implementing and administering best practices in a highly collaborative environment
• Problem-solving skills, with an ability to listen and understand stakeholders’ questions and needs
• Ability to operate in a highly detailed and organized manner while remaining flexible as the organization’s needs and priorities change
• Fluency in written and spoken English (Spanish or Portuguese as a first or second language a plus)
• Availability for occasional travel for conferences or retreats
• Comfort working autonomously or hyper-collaboratively in a fully remote environment
• Strong organizational skills, with the ability to consistently meet deadlines (project-management experience a plus) 
• Strong interpersonal skills, with the ability to work collaboratively at all levels of the organization
• Commitment to the mission and values of Mercy For Animals
• Commitment to continued personal and organizational growth in diversity, equity, inclusion, and justice principles

About Your Team Leader

Travis Sitzlar is the vice president of technology at Mercy For Animals. He leads a team of developers and IT professionals dedicated to helping Mercy For Animals achieve its vision through information technology. With over 20 years’ experience creating and managing high-performing technology teams around the globe, Travis has supported organizations ranging from local, regional, and international mission-driven nonprofits to emerging startups and multinational corporations backed by private equity. He is delighted to see technology play a role in transforming people’s perception of plant-based foods and looks forward to a world where plant-based eating is the norm. Travis and his wife, Stephanie, live in the Tampa Bay area in a home ruled by their rescue dog and bird.

Compensation and Benefits

Earn an annual salary of around $111,000–$115,000 (paid hourly), depending on qualifications. In addition to a collaborative and innovative work environment, you will be able to take part in our benefits package, including no- or low-cost health, vision, and dental insurance; generous paid time off and sick leave; and 401(k) retirement plan, with a dollar-to-dollar employer match of up to 3% of your annual earnings.

Application Details

We consider traditional and nontraditional qualifications and carefully review each application, resume, and cover letter. Feel encouraged to go outside a traditional cover letter and state how you would add to our culture; what we would gain from having you on our team; and how you align with our organizational vision, mission, and values. 

Our Commitment to You

Mercy For Animals is a globally minded organization. We are committed to the principles of equity and justice, and our culture celebrates authenticity—enabling every team member to shine. All employment decisions are based solely on individual qualifications, job needs, and job requirements, and potential team members of every color, orientation, age, gender, origin, veteran status, and ability are encouraged to apply. We strive to include candidates from historically marginalized communities and those from or in communities impacted by environmental, social, and economic injustice. 

Come as you are, and help us transform our society and construct a truly compassionate food system.

By submitting your information, you are indicating that you have read ourPrivacy Policyand accept its terms.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
Join the forefront of digital communication as a Web Development Engineer - II within the Conversation Orchestration team at LivePerson. In this pivotal role, you'll spearhead developing and refining web applications that integrate seamlessly with AI technology, optimizing brand-to-customer interactions through messaging. Focusing on Vue.js alongside other modern technologies, you'll lead the creation of visually compelling and highly functional user interfaces, drawing from UI/UX designs to enhance our AI-centric platforms, including advanced conversation builders, routing solutions, and applications incorporating Large Language Models (LLM) with generative AI capabilities.

As a Web Development Engineer - II focusing on Vue.js, your contributions will be critical in shaping the future of conversational AI and enhancing the interaction between brands and customers through cutting-edge technology. Join us in leading the charge in creating intuitive, efficient, and engaging digital experiences.

You Will

• Design and implement scalable, high-performance web applications for critical systems, ensuring optimal functionality and user experience.
• Serve as a technical leader in evaluating the feasibility of UI/UX designs, guiding the design and development process with innovative solutions.
• Champion the development of groundbreaking features, overseeing the journey from conceptualization to launch.
• Lead the selection and adoption of open-source tools and frameworks, driving technical decisions that align with project goals.
• Ensure applications' reliability and robust performance, setting benchmarks for uptime and maintainability.

You Have

• 5+ years of solid experience in Vue.js/Angular, Node.js, TypeScript and JavaScript, with a strong preference for expertise in Vue.js.
• Advanced proficiency in HTML, CSS, and state management patterns.
• Proven track record of developing and scaling high-availability web applications.
• Exceptional collaboration, leadership, and communication skills, with an ability to drive project initiatives.
• Deep understanding of software development best practices and a commitment to continuous learning and improvement.

Good to have:

• Significant experience with Next.js.
• Extensive knowledge of cloud-based platforms (AWS, GCP, Azure).
• Proficiency in modern testing frameworks (e.g., Locust, Cypress, Nightwatch.js).
• Expertise in implementing localized websites.
• An impressive portfolio of code samples demonstrating advanced projects in web development.

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

You Will

• Own the design and implementation of significant portions of the product development.
• Maintain and enhance existing web applications
• Coordinate with engineers to integrate backend api
• Work closely with UX teams and Product Management to define and build the optimal user experience for our customers
• Develop technical specifications, documentation, and assistance tools
• Keep an eye on industry standards and best practices
• Support customers

You Have

• Deep knowledge and understanding of client-side architecture and experience in building large scale and high performance web applications
• Proficient in understanding of web markup, including HTML5, CSS3
• Proficient in understanding of client-side scripting and JavaScript frameworks, especially AngularJS, Angular 8.x, VueJs & ReactJS.
• Experience using CSS preprocessors such as SASS or LESS
• Experience building data visualization using libraries such as d3.js
• Experience using build tools such as Webpack, Gulp or Grunt.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Proficient understanding of code versioning tools, such as Git
• Good understanding of scalability design principles
• Understanding principles of design and knowledge of user experience and accessibility
• Strong attention to detail
• Self-starter with strong motivation and execution capabilities
• Excellent communication skills
• Team player
• Knowledge of frontend testing frameworks such as Jasmine and Karma is a plus
• Proficiency with JavaScript ES6 and Typescript is a plus
• Knowledge of Node.js is a plus

What You Need For Success

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience building successful web applications in production

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

No Agency Submissions Accepted.

Location: Remote, Australia

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision

Our Support and Services team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters.  

What sets us apart from other security firms is our focused approach. Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio. Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership. We're committed to ensuring our clients' most sensitive infrastructures are set up for success every step of the way. 

Your Impact: 

• As an early member of the support team in Australia, you will work with industry leading customers in maintaining Illumio’s technology deployments

• You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request

• Escalation Engineers need to understand customer systems and configurations. Analyse problems/defects and recommend solutions

• Be able to work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions

• Ability to set customer expectations appropriately and accurately

• Provide technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues

• Provide design, reliability and other technical feedback to R&D

• Handle escalations to R&D as needed

• Provides updates to technical product documentation as issues are identified and fixed

• Creates tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties

• Always interacts with customers directly via email, phone and remote analysis tools. Act as the primary communication contact dealing with customer issues

• Requirement gathering for new product feature requests from the field

• Populates content and updates to the company knowledge base for both internal and external users

• Assists product and account teams when delivering and implementing and testing new product features for specific customers

• Assists internal field teams whenever a pre-sales issue is reported through to engineering

Your Toolkit:

• Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management

• Experience with public cloud infrastructure and services

• A drive to solve practical business problems with client-centric solutions

• A high attention to detail

• Strong organizational, problem-solving and systems analysis skills

• Strong written and verbal communication skills

• Enjoy learning new technologies, applications, and systems

• Familiarity with host based firewalls

• Proficient in administration of Linux platforms; RHEL, FreeBSD, Ubuntu

• An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication

Plus Factors:

• Good understanding of modern programming languages, web services, and databases: Ruby, JavaScript, CSS, Apex, REST API, SQL, etc.

• Experience with knowledge management framework and writing KB articles

• Public cloud certification: AWS, Azure, etc.

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. 

Our Commitment: 

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

#LI-SL1 #LI-REMOTE