**Position is virtual, but qualified candidates must reside in one of the following states: AZ, AR, FL, IA, IN, MI, NC, NE, OH, TN, TX, WI.

As a pioneer and industry leader in on-demand contact center solutions, Working Solutions is looking for a Program Performance Specialist. This position will deep dive into all aspects of the call connections, leads and referrals of assigned program. Support the Program Manager, agents, customers, and client on daily needs and ensure high level of satisfaction.

Responsibilities:

• Complete research and/or training necessary to thoroughly understand the client’s business and project requirements, with detailed understanding of performance metrics and expectations.
• Assist Development Manager with developing tactics and action plans to improve metrics results based on the voice of the customer.
• Analyze trends and identify deviations/exceptions in customers’ patterns.
• Investigate root causes and recommend solutions to improve group and individual agent metrics.

• Recommend ways to improve processes, internal tools, documentation, and technology to improve workflow.
• Review top complaint issues and process improvement recommendations with Quality Manager and identify and implement mitigation efforts.

• Participate in weekly performance meetings with the client and bi-weekly across all partners.

• Report, summarize, and present customer feedback efficiently and under tight deadlines.

• Identify process with Development Manager to compare metrics and QA evaluation scores to look for trends and opportunities.

• Continually work to ensure that Working Solutions clients are receiving superior metric results and that all metrics are being met or exceeded.
• Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
• Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.

• Provide daily, weekly, monthly metric resolution updates for the agents and Development team.

• Provide results reporting to Working Solutions and as requested.

Must be a US citizen or permanent resident to be considered for full-time employment

• Previous experience in interpreting and analyzing data, reports, processes, trends and situations and recommending solutions.
• Previous experience communicating trends / insights using both verbal and graphical representation.
• Organizational skills, ability to multi-task and work independently.
• Excellent computer skills and experience with the Internet and email.
• Strong customer focus, sense of urgency, problem solving and decision-making skills.
• Strong process management abilities, with ability to strategize and problem-solve throughout.
• Superior math and analytical aptitude, with a strong working knowledge of Microsoft Office. Proven experience with reporting and data analysis.
• High level of independent judgment and initiative, with well-developed sense of ownership, urgency, and customer focus.
• Ability to identify needs, prioritize, multi-task, adapt to changing priorities, and deliver on requests with limited supervision in a fast-paced environment.
• Strong oral and written communication skills with the ability to effectively convey thoughts and critical information to senior leaders, peers and direct reports in a clear, logical manner.
• Ability to accomplish both client and company goals, handling multiple personalities and demands.
• Ability to use a keyboard and sit at a computer for a large portion of the work period.
• Availability for up to 10% travel if needed and ability to work regular business hours as well as occasional variable hours, including evening and weekend hours as necessary.

• Work From Home

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Job Description

We are seeking a highly skilled QA Lead to join our team. The ideal candidate will have expertise in both manual and automation testing methodologies and a proven track record of leading QA efforts across multiple projects. The QA Lead will be responsible for ensuring the quality of our software products through comprehensive testing strategies and will play a critical role in driving continuous improvement initiatives within the QA team

Responsibilities  

Top 5Manual TestingResponsibilities   

Manual Testing:

1. Develop and execute comprehensive manual test plans and test cases to ensure the quality of software products.
2. Collaborate with cross-functional teams to understand project requirements and identify test scenarios.
3. Perform functional, regression, and integration testing to validate software functionality and identify defects.
4. Document test results and defects in detail, and track their resolution through to completion.
5. Participate in requirement analysis and review meetings to provide feedback and ensure testability of features. Mentor and provide guidance to QA team members on manual testing best practices and methodologies.

Top 5Automation TestingResponsibilities   

1. Design, develop, and maintain automated test scripts using industry-standard automation tools and frameworks.
2. Implement and maintain a robust automation infrastructure to support continuous integration and delivery pipelines.
3. Execute automated test suites to validate software functionality across different environments and configurations. Analyze test results and identify opportunities for test optimization and efficiency improvements.
4. Collaborate with development teams to integrate automated tests into the CI/CD process and ensure timely execution.
5. Stay current with emerging automation technologies and methodologies to drive innovation and enhance test automation capabilities.

Other Responsibilities     

1. Lead and coordinate QA efforts across multiple projects, ensuring adherence to quality standards and project timelines. 

2. Act as a subject matter expert on QA processes, tools, and methodologies, and provide guidance to project teams as needed. 

3. Drive continuous improvement initiatives within the QA team, including process enhancements and tool evaluations. 

4. Communicate effectively with project stakeholders to provide updates on QA status, issues, and risks. 

5. Foster a culture of quality within the organization by promoting best practices, knowledge sharing, and collaboration. 

Qualifications

Top 5 Qualifications  

1. Professional experience in testing web-based applications.  

1. Experience in cross-platform, cross-browser compatibility, or Mobile testing.  

1. Should have strong knowledge of SDLC and Agile/Scrum practices.  

1. Detailed bug reporting. 

1. Must be proactive and have thrived in a customer facing environment.  

Additional Desired Qualifications:  

• We require at least three years of software quality assurance experience.  

• Experience or Knowledge of web services technology, such as SOAP and REST.  

• Experience working with JIRA.  

• Must be able to write and maintain test cases and test scripts.  

• Ability to work well with QA and developers.  

• Ability to work under minimal supervision.  

• Take ownership tasks and driver for completion.  

• Advanced English Skills.   

• Experience with offshore teams is a plus.   

• Experience with automation is a plus.  

What We Can Offer You:   

• A career with thought leaders who literally wrote the book on Marketplace Best Practices.    

• A career in the fast-paced world of retail eCommerce, digital marketplaces, and platform businesses.     

• A career with first movers who are deploying new business models and strategies worldwide.    

• A career in a flat management structure without a rigid hierarchy and bureaucracy.    

• A career in a culture that rewards creativity and innovation, risk-taking and teamwork.

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Role: Strategic Partnership Manager
Contract: Permanent
Type: WFH with 2 visits to the London office per month

We are seeking a Strategic Partnership Manager to oversee our existing business and drive new revenue growth within the video games industry. This individual must be a consultative, highly motivated Relationship Manager who can cultivate and build long-term relationships with developers and publishers, present PTW services, liaise with operations, negotiate contracts, and manage client relationships.

Duties & Responsiblities

• Managing relationships with our existing business accounts in Europe.
• Attending client meetings, presentations, trade shows, etc.
• Presenting PTW services in line with client briefs, with a focus on Audio primarily, but also Localization, LQA and QA services.
• Creating effective solutions that align with client requirements.
• Cross-selling PTW services to our existing clients.
• Collaborating with delivery and support teams to maximize client engagement.

• 3+ years of experience in audio account management or audio production
• Proven track record of relationship building.
• Excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities.
• Self-motivated with strong organizational skills.
• Creativity, adaptability, unquestionable ethics, integrity, and team player mentality.
• Strong 360-degree strategic thinking.
• Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions.
• Excellent communication skills
• Passion for video games

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games.

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Role: Strategic Partnership Manager
Contract: Permanent
Type: Hybrid, WFH with 2 visits to the London office per month

We are seeking a Strategic Partnership Manager to oversee our existing business and drive new revenue growth within the video games industry. This individual must be a consultative, highly motivated Relationship Manager who can cultivate and build long-term relationships with developers and publishers, present PTW services, liaise with operations, negotiate contracts, and manage client relationships.

Duties & Responsiblities

• Managing relationships with our existing business accounts in Europe.
• Attending client meetings, presentations, trade shows, etc.
• Presenting PTW services in line with client briefs, with a focus on Audio primarily, but also Localization, LQA and QA services.
• Creating effective solutions that align with client requirements.
• Cross-selling PTW services to our existing clients.
• Collaborating with delivery and support teams to maximize client engagement.

• 3+ years of experience in audio account management or audio production
• Proven track record of relationship building.
• Excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities.
• Self-motivated with strong organizational skills.
• Creativity, adaptability, unquestionable ethics, integrity, and team player mentality.
• Strong 360-degree strategic thinking.
• Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions.
• Excellent communication skills
• Passion for video games

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games.

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Job Description

• Architect, develop, QA, ship, monitor and maintain throughout the whole software development life cycle in our service oriented platform with currently 300+ restful microservices
• Use your experience, hands-on and can-do attitude to solve complex problems 
• Raise the bar and drive technological innovations to keep AUTO1 at the cutting edge
• Lead by example and mentor those around you to push boundaries and excel 
• Collaborate with various engineering and product teams to ensure our high business standards, and take the chance to get involved with other technologies and other fields of software development

Qualifications

• ​​3+ years of professional experience in java programming with spring-based technologies, and using Java 8+ version.
• You are not afraid to take responsibility for your team and your software
• You have a deep understanding of JVM
• Strong experience in building restful APIs
• Hands-on experience with Spring Boot, ideally, you also have experience in Spring Cloud

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Job Description

This job can be a full remote position or a Paris/hybrid position.

Our product is composed of a mission critical SaaS web platform, with high traffic inbound/outbound integrations. Our mission is to anticipate problems and proactively alert end-customers so they can efficiently manage exceptions. We achieve this by collecting and matching millions of theoretical and real data from different stakeholders.

Shippeo gives visibility to shippers, carriers and customers by answering the following questions:

• Where is the truck, and are there any foreseeable delays?

• What has actually been loaded and/or delivered, and are there any discrepancies?

• What are the levers for improvement for the transport operations?

In a context of strong growth and industrialization of our IT operations, we are looking for a QA Analyst/ QA Engineer to reinforce the Tech teams, implement the QA strategy in close collaboration with the development teams spread over multiple tribes.

Reporting to Guy-Pascal, Head of QA, you will be in charge of ensuring the quality of the product, of the user experience but also promote quality through the product & tech teams.

What you will do

• Become a specialist of the solution and the best attorney for customers

• Work closely with feature teams in order to design tests relative to upcoming features

• Define regression tests for sprints

• Define and prepare relevant dataset for tests

• Execute manual and automated tests

• Run automated tests and analyze execution results

• Open issues in bug tracker

• Follow resolution of the issues and validate fixes

• Send clear reports

• Be a reliable contributor in incidents analysis

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or Technology

• Experience of minimum 3 years working in fast-paced, high-performing agile teams as QA

• You have already been involved in large scale projects with multiple cross-team dependencies and various stakeholders

• Experience in test design

• Familiarity with observability tools (Grafana, Kibana) is a plus

• Experience in test automation with Selenium in Python is a plus

• Excellent proficiency in French and in English

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Job Description

Project – the aim you’ll have

We are seeking talented DevOps Engineers (Linux/Cloud) to deliver our platform components in a clean and consolidated build. This position within the DevOps team will be responsible for process workflow (monitoring and documentation), continuous integration with the code repository (Jenkins pipelines), configuration management (Ansible, Pipelines), and vendor management (cloud providers). The ideal candidate will be comfortable in a dynamic environment and possess excellent troubleshooting and organizational skills, along with the ability to deliver complete solutions for multiple product development pipelines.

Position - how you'll contribute

• Perform daily system, application, or database updates via CI tools like Jenkins, Atlassian, Ansible, and Kubernetes.
• Conduct Linux troubleshooting and continuous integration scripting.
• Support the build process and assist in test and QA builds.
• Manage the code repository and improve practices of branching and code merging.
• Coordinate with team members prior to releases.
• Document release steps and processes, and manage the software repository.
• Assist in system administration and maintenance.

Qualifications

Expectations - the experience you need

• At least 1 year of experience in a DevOps role.
• Good knowledge of Linux servers, including Ubuntu.
• Knowledge of TCP/IP networking, DNS, HTTP, load balancers, high availability architecture, and zero downtime production deployments.
• Experience with Docker, Kubernetes, and Helm.
• Experience working with development teams and writing process documentation.
• Experience with continuous integration build systems (e.g., Bitbucket Pipelines, Jenkins).
• Experience with code management software (e.g., Git).
• Proficiency in shell scripting and basic Linux administration.

Additional skills - the edge you have

• Experience with various Linux distributions.
• Experience designing and building highly available distributed systems.
• Understanding of Java/Python/Bash and Linux.
• Java runtime inspection skills.
• Familiarity with Grafana, Ansible, and ELK stack.
• Experience with AWS and Kubernetes.
• Experience with Ansible, Terraform, and configuration management.
• Knowledge of Apache Kafka.

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Job Description

• Review and analyze user stories and acceptance criteria and develop effective test plans and automated tests in collaboration with the development team;
• Setting up, maintaining, and performing test automation frameworks on multiple application platforms, building test scenarios and acceptance tests;
• Noting all testing actions you have performed in daily and weekly reports;
• Researching test tools, methodologies, and trends and upgrading existing practices and processes.

Qualifications

• BS/MS degree in Computer Science/Software Engineering or an IT related discipline
• 3+ years of experience as a Senior Software Engineer in Test (this is just an indication, your actual skills matter the most)
• Hands-on and strong experience with Ruby or Java;
• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience with web browser automation tools (e.g. Selenium / Cucumber);
• Knowledge in Appium for mobile testing is a plus;
• Good understanding of all levels of the testing pyramid;
• Experience in defect tracking and test management tools such as JIRA, X-Ray etc Familiarity with relational database engines (SQL);
• Experience working with Agile/Scrum software development methodology
• Fluent communication skills in English (both written & verbal)

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Job Description

We’re looking for a hands-on, highly technical and analytically minded individual who can work cross-functionally with the product team, tech team, marketing team and data team to:

• Identify what and how we should be collecting data (client-side, server-side) to support deep understanding of customer behavior
• Devise the technical specifications for data collection, writing and QA-ing code where needed
• Oversee the tracking implementation and QA-ing process end to end
• Implement processes to ensure tracking stays robust and up to date
• Maintain compliance and ethical values with regards to user behavioral tracking
• Ensure our data collection keeps up with the business!

Key Responsibilities

• Take ownership of all tag implementations in GTM and Server side GTM to feed data to tools and partners such as Snowplow, Google Analytics, Firebase, Criteo, Epsilon.
• Working closely with Marketing teams to ensure efficient and well structured tracking code
• Devising and owning new tracking specifications to be implemented
• Managing all project correspondence with stakeholders
• Experience of managing tracking implementation projects
• Set the direction of our digital analytics strategy and enforce best practices
• Audit the existing client-side/server-side data collection setup, identifying gaps in tracking and processes, identify inefficiencies and opportunities to improve the richness and quality of data collection at every step of the process
• Responsible for the end to end delivery of tracking projects, this encapsulates data capture, testing/validating results and surfacing data in the data warehouse
• Maintaining and creating documentation of tracking and processes
• Maintaining our tracking architecture to ensure we follow best practices and reduce tech debt
• Set up tracking monitoring processes to ensure we minimize downtime and preserve high quality data
• Administration and maintenance of various tracking related tools including -but not limited to- Snowplow, GA4, GTM, OneTrust

The Deal Breakers

• Expert technical knowledge of Google Tag Manager and its ecosystem
• Proven experience setting up and managing complex, large-scale implementations across web and mobile
• Experience implementing or working with clickstream data
• Some experience with SQL
• Comfortable with exploring large datasets, with an emphasis on event data to ensure our tracking is meeting downstream requirements
• Good understanding of the flow of data from data collection to reporting and insights and the impacts tracking can have on business processes
• Highly competent in translating and presenting complex technical information to a less informed audience

And you are…

• A doer! Willing to step outside your comfort zone to broaden your skills and learn new technologies
• Meticulous when it comes to devising processes, documentation and QA work
• Proactive and highly organized, with strong time management and planning skills
• Approachable personality, happy to help resolve ad-hoc unscheduled problems
• Proactive, self-starter mindset; identifying elegant solutions to difficult problems and being able to suggest new and creative approaches
• Great time management skills with the ability to identify priorities

Qualifications

Nice to have

• Experience working with Snowplow or other event-level analytics platform is a big plus
• Experience setting up Server Side Google Tag Manager to reduce page load times
• Exposure to cloud based data warehousing and modelling
• Experience setting up analytics integrations with AB testing platforms (we use Optimizely)
• Knowledge or experience of server-side tracking implementation
• An engineering mindset looking to leverage modern tools and technologies to drive efficiencies
• Exposure to Python/R or similar procedural programming language

Our data stack

We collect data from dozens of data sources, ranging from transactional data, availability data, payments data, customer event-level data, voice-of-customer data, third party data and much much more. Our historical data runs into tens of billions of records and grows at a rate of tens of millions of records every day. Our data is extremely varied, some being very finely-grained, event-level data, other being already aggregated to various degrees. It also arrives on different schedules!

Our tracking infrastructure contains tools such as GTM, SS GTM, Snowplow, GA4.

Our data stack is Python for the data pipeline, Airflow for orchestration and Snowflake is our data warehousing technology of choice. On top of our warehouse we have Tableau to assist with standardized reporting and self service, there is also a Tableau embedding within Salesforce.

Our wider ecosystem of tools and partners includes Iterable, Docker, Branch, GA4, Salesforce, Tableau. Everything runs in AWS.

Our team culture

The data platform team is an enthusiastic group who are passionate about our profession. We are continuously maintaining our team culture via things like retrospective meetings, weekly socials, open door mentality and cross profession knowledge sharing. We adopt a fail fast mentality that promotes a safe environment for our team to upskill comfortably. Our team make up reflects the company ethos of inclusion and diversity, we are made up of a collection of different people/genders/backgrounds and celebrate our differences. Ultimately we are a team and we work as one together as one, no individual is solely responsible for any area of our pipeline, our successes and failures are shared.

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Job Description

Mission:

The Coldfusion Engineer is responsible for developing internal and external data-driven web based applications based on specifications from a project manager. This individual will also work with the project manager and QA Analyst to debug the code, put the code into production, maintain the code during its complete lifecycle, as well as go into as existing code base, understand the inter-workings of that code, troubleshoot bugs, and add new features to that code. The applications will be developed in ColdFusion, JavaScript, jQuery, HTML, CSS, and built on an Oracle database. This individual will work closely with the senior web application engineer as well as the other technology professionals and project stakeholders.

• Develop new features in ColdFusion / MS SQL Server
• Develop front-end in React front-end of a ColdFusion driven backend
• Maintain current documentation for all applications supported by the developer
• Write and debug Microsoft SQL Server stored procedures
• Troubleshoot and resolve issues, problems, and errors encountered across our web properties, internal applications, and systems as reported or experienced.
• Provide expertise to influence project, initiative, and maintenance technical direction during discovery, planning, and implementation stages.

Qualifications

• This position is player/coach and we are targeting someone with 2+ years of experience managing a small team of developers. 
• Bachelor's degree or equivalency in a computer science related field required
• 3 years of experience in a similar role working on web-based products.
• Strong knowledge of ColdFusion required
• MVC Framework knowledge very beneficial
• Strong knowledge of SQL required
• Strong knowledge of JavaScript beneficial
• Knowledge and experience with other languages such as PL/SQL, Java/JSP, jQuery, HTML 4/5, CSS, PHP, Ruby, ASP.NET beneficial.
• Familiarity with Bootstrap, React, Angular frontend frameworks beneficial
• Familiarity with Oracle and/or other relational database experience
• Source control/Git
• Familiar with AWS and containers such as Kubernetes.
• Knowledge of development for mobile devices beneficial
• Teamwork oriented
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Superior problem solving ability; an analytical mindset
• Excellent interpersonal communication skills - both verbal and written

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