For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We’re growing fast and we want to make sure that we scale from thousands to hundreds of thousands so we’re looking for a Senior iOS Engineer to join our Mobile team!

If you are excited with mobile technologies bring your passion for iOS and join an exceptional engineering team that crafts the best recruiting product in the world. Become part of a company that invested on mobile from the very start and now needs your help to double down on that. It's great to be an engineer in a company that values good engineering above all.

This is an opportunity to join a world-class software company and a great team that passionately believes in what it does. You'll participate in product design, enrich our mobile team and help us improve our product by developing exciting new features with an amazing UI!

What you’ll be doing

• You'll help us take Workable for iOS to the next level
• You will be part of a cross-functional agile team with well established processes
• You'll be working with the latest Swiftversion and all its new shiny featureson a brand new MacBook Pro
• You will be participating in code reviews, pair programming sessions, design meetings and brainstorming sessions
• You’ll work with a robust CI pipeline at your disposal
• You’ll be coding against a well defined REST APIwhich you're by all means welcome to improve
• You'll have the chance to profile every aspect of your code, in order to achieve smooth UX, a low memory footprint and save on the battery
• You’ll create software that is used daily by thousands of users
• When modelling an application on the client, a whole new kind of issues arise and properly depicting the problem domain inside a mobile app is no trivial task. That's why we'll need you to employ old patterns like pub-sub and discover new ones like functional reactive programming. In short, we like to view software engineering as a whole and use the best tool for the job.
• Expect to use some of the latest toys and buck the trends at the same time.

What’s essential

• Solid understanding of the iOS SDK and frameworks like as UIKit, GCD
• Experience with Auto Layout
• Proficient with Swift
• Experience with TDD and testing frameworks
• Deep understanding of the native mobile apps ecosystem
• Experience with connecting iOS applications to back-end services viaRESTful APIs
• Good understanding of threads and memory management
• Be really comfortable with Git
• Be inventive and expect to deal with problems where the solution is not a google search away
• Love creating user-centric apps that people actually use - we’re product-oriented developers
• Passion for elegant and intuitive user interfaces

What would be great

• Familiarity with functional programming concepts and practices or experience with a reactive programming framework like RxSwiftorCombine
• Experience with SwiftUI

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

• An attractive salary and a bonus plan
• Health insurance plan including dependents
• Mobile plan
• Apple gear and access to the best productivity tools
• Annual retreats in awesome locations

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence 

Ten is on a mission to become the most trusted service business in the world. ????Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. 

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.   

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). 

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. 

For more information, watch Ten's Growth Engine Videohttps://tenlifestylegroup.com/investors/#growth-en... 

???? Join Our Team as a Dining Concierge Team Lead ! ????

Are you passionate about delivering exceptional service in the world of luxury dining? We are seeking a Dining Concierge Team Lead to oversee a dynamic team dedicated to curating extraordinary dining experiences for our valued clients.

In this role, you will guide and inspire your team, ensuring they provide expert recommendations and solutions that exceed client expectations. As an industry lead, with the knowledge and passion to motivate and drive performance of lifestyle managers, operational teams, and our platform. You (and in turn the lifestyle management team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop dining knowledge, based on growth of Ten and corporate clients.

They will work with key partners in Proposition, Training and Development, Resource Planning and Service Delivery to ensure that they create the right training, monitoring and improvement plans to deliver an ever-improving Dining service that noticeably and reportedly elevates dining experiences for our members.

The role holder is ultimately accountable for the how our dining specialist service is delivered and will create, lead and develop multiple tactics and strategies focused on enhancing techniques, product knowledge, customer engagement, and service excellence within the dining specialism.

If you thrive on creating memorable moments for discerning clientele and have a background in hospitality or fine dining, we’d love to hear from you!

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

• Creating and constantly developing a business partnership model between Service Delivery, Proposition, Talent and Development, Resource Planning and Technical teams.
• Contribute to the improvement of our service, making it reportedly faster, more seamless, and more expert.
• Provide dynamic and inspirational leadership, driving a high performing, enabling and expert culture that supports our people, making them reportedly happier, more collaborative, and more effective.
• Create, draft, implement, and execute Specialist Delivery policies and procedures, in collaboration with relevant stakeholders, for new and existing team members, to facilitate an expert service.
• Create, draft, implement, and execute Specialist Quality Assurance policies and procedures, for new and existing team members, to address trends and facilitate a quality Service Delivery.
• Plan and conduct regular and effective communications and meetings, to ensure all relevant Service Delivery stakeholders are up to date with all processes, procedures, and agreements regarding our products.
• To bring to the attention of the relevant person any feedback, problems or issues arising with process of the team that could negatively impact our members, to ensure they are actioned, and we continue to improve.  
• Ensure that our people use the right partner for the right member, at the right time and are using the right systems and processes at the right time. Where this is not happening, plan and deliver appropriate training or coaching and hold our people to account by relentlessly following up.
• Setting key targets for Dining Specialist Lifestyle Managers.
• Being a subject matter expert, and the final point of escalation for all Specialist escalations. This includes to assist with customer care issues, delivering swift and effective resolution and minimising any negative impact/turn any negative impact into positive.
• Seek, find, and resolve roadblocks, issues, and challenges in people, product, or processes.
• Oversee the recruitment of specialists and expert-level hiring.
• Creating, launching and delivering a then ongoing “Path to Expert” programme, to ensure that all our people know what Expert is and how to get there.
• Efficient change management in a matrix management environment, collaborating with various stakeholders, including Specialist Delivery Managers, fostering a culture of cooperation and shared responsibility.
• Contribute to a culture of continuous improvement, effectively anticipating and responding to change and promoting a collaborative culture and sharing knowledge.
• Translate future strategic plans into tangible and measurable policies and projects that add value whilst providing clear direction and credibly communicating the future vision.
• Ensuring effective management of all relevant Specialist work, including task management, new opening and general booking duties, via the Workflow Manager or Marketing team.
• Effective delegation of duties and responsibilities to appropriate team members, nurturing and developing them whilst maintaining standards of delivery, uptake, and operations.

Key Measures of Success

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

• Performance of line reports.
• Specialist Quality Assurance Score.
• Specialist Customer Experience Score.
• Specialist Net Promotor Score.
• Employee Net Promotor Score.
• Employee survey feedback/results

Expectations in first 45 days:

• Complete general Ten onboarding and induction.
• Meet with stakeholders, including the UK Management team, Head of Dining, Dining Specialists and local Dining Proposition leads.
• Spend time working as a Lifestyle Manager, to get acquainted with our systems etc.
• Understand Ten’s Concierge product and UK Service Delivery model.

Expectations by end of 90 days:

• Document learning, improvement, and development goals, specific to the role, specialist area, and specialist individuals.
• Review, update or (plan to) create standardised documentation for specialist area, ensuring it is clear what is being done, when and by whom – or what is missing or requires review and/or improvement.
• Propose a Specialist Quality Improvement Plan, including monitoring and reporting measures.
• Review, update or create initial outline “Path to Expert” project plan.

Knowledge, Skills & Abilities

As our Specialist Delivery Manager for Dining, you will be expected to have an ever active and expert knowledge within the UK dining scene, and a good understanding in other European metropolitan cities. You will also be expected to role model Ten’s Standards and the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards both for yourself and your team. You will set high expectations for expertise in your specialist area and are the outright connector between our Dining Proposition and our Lifestyle Managers, in the pursuit of reaching and surpassing those expectations. You are a mature leader, able to have and hold conversations in a level-headed, action and solution-focused way. You should seek, find, and resolve roadblocks, issues, and challenges.

Along with many years of successful and relevant experience, the Dining Concierge Team Lead is expected to be skilled within the following areas:

• Cross-Functional Leadership: ability to excel in leading Dining Lifestyle Managers that span multiple teams, locations, and cultures, while ensuring alignment with Ten’s global aims.
• Collaborative Management: proficiency in collaborating with various stakeholders, including Service Delivery Managers and various stakeholders around the world, fostering a culture of cooperation and shared accountability.
• Strategic Decision-Making: ability to make strategic decisions amidst competing demands, balancing the objectives of customer service excellence with project goals and Specialist demands.
• Effective Communication: strong communication skills to liaise between different departments, conveying objectives, priorities, and ensuring clarity in RACI.
• Adaptability and Resilience: flexibility to adapt to changing priorities, resolve conflicts, and maintain equilibrium in situations where reporting structures may not align straightforwardly.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international com

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

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Money Maestro: With a seasoned background in accounting, you know your way around profit and loss statements the way Taylor Swift knows her way around breakups. When it comes to monthly financial statements, you’ve got the accuracy of a Swiss watchmaker. And your annual reports don’t just balance the books—they tell a clear, accurate, and meaningful financial story.

If that sounds like you, let's talk! 

AlgaeCal is looking for a Vancouver-based Intermediate Accountant who can hit the ground running as a valued part of our finance team.  

Small print here ⇒ We’re looking for an experienced accountant, so if you’re at the beginning of your career, this isn’t the opportunity for you. 

But if it does sound like you…

This job will give you ALL the feels:

At AlgaeCal, we’re driven by a single idea: A world without fear of fracture. In the United States, an estimated 54 million people have crumbling bones. And they’re scared. Scared of fractures. Scared of breaks. And, most of all, scared of losing their independence and the ability to live the life they love. 

The good news? AlgaeCal has the world’s only natural solution that is clinically-supported to increase bone density. We give hope to thousands of frightened people. If you’re at a place in your career where you’re excited by the chance for your work to have meaning and help make a difference, you’ll find no better place to continue your career than at AlgaeCal. 

This job might be for you if you’ve got…

• A proven ability to excel at day-to-day accounting functions, and you’ve got a reputation for always sweating the details.
• 2+ years of accounting experience in an eCommerce environment where you were responsible for full-cycle bookkeeping, general ledger maintenance, account reconciliation, and tax compliance.
• The chops to quickly assume responsibility for our day-to-day accounting needs.
• Experience at preparing CRA/IRS/VAT tax filings and working papers. 
• A degree in accounting and you're currently pursuing your CPA/CMA designation.
• The ability to effortlessly prepare monthly financial statements, reconcile credit cards, monitor expenses, and a million other money-related things. There’s no ifs, ands, or buts about it - you’ll need a solid knowledge of all things accounting/bookkeeping to succeed in this role. 
• A brain the size of a small planet! In this role, you’ll need to think imaginatively and act strategically to help us improve our financial reporting processes. 
• A resume that demonstrates your mastery of reporting. Sorry, but if you have to Google what IFRS is; or don’t know what GAAP stands for, this isn’t the position for you. 
• A good working knowledge of QuickBooks.

If you’re reading this and thinking, “Wow, that sounds exactly like me!” We would love to hear from you. If it doesn’t, no worries, but right now we’re only seeking experienced candidates who will immediately light up this role. 

What Will You Earn? 

We believe in rewarding top talent. Let’s talk about salary once we’ve had the chance to get to know you better. Rest assured, we’re generous and offer above-market pay for the right person. If you bring the skills and experience, we’ll make sure the compensation reflects that.

You’ll also enjoy the following benefits:

• A generous healthcare package
• Monthly team events and activities
• Flexible Stat Holidays with the option to bank days for later use
• Weekly team lunches
• Hybrid work environment (we work from home 2 days a week)
• Casual dress code
• Incredible dog friendly, Yaletown office one block from SkyTrain
• Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support! And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources.

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too. 

How To Apply

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicant. So, to make sure our future Intermediate Accountant is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

1. Why you're the bestIntermediate Accountant for this role. Give quantifiable examples of related achievements.
2. Describe why you fit perfectly with our values. Read them here:https://drive.google.com/file/d/1deCCJZ6tiDiOSlr_W0UdCuM_V_ahzPBs/view 
3. What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?
4. What are the last three books you’ve read?
5. What do you do for fun?

2. Explain what you’re doing now for a job:

1.  If you don’t have one, explain why.
2.  If you have one, explain why you’re looking elsewhere.

This cover letter is your opportunity to showcase your skills. Don’t waste it!

3. Upload your cover letter and resume:

1. Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best--and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read!

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

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We’re seeking a Dining Specialist Delivery Manager to lead and deliver exceptional dining experiences for our members.

Our Dining Specialist Delivery Manager is an industry lead, with the knowledge and passion to motivate and drive performance of lifestyle managers, operational teams, and our platform. You (and in turn the lifestyle management team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop dining knowledge, based on growth of Ten and corporate clients.

They will work with key partners in Proposition, Training and Development, Resource Planning and Service Delivery to ensure that they create the right training, monitoring and improvement plans to deliver an ever-improving Dining service that noticeably and reportedly elevates dining experiences for our members.

The role holder is ultimately accountable for the how our dining specialist service is delivered and will create, lead and develop multiple tactics and strategies focused on enhancing techniques, product knowledge, customer engagement, and service excellence within the dining specialism.

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

• Creating and constantly developing a business partnership model between Service Delivery, Proposition, Talent and Development, Resource Planning and Technical teams.
• Contribute to the improvement of our service, making it reportedly faster, more seamless, and more expert.
• Provide dynamic and inspirational leadership, driving a high performing, enabling and expert culture that supports our people, making them reportedly happier, more collaborative, and more effective.
• Create, draft, implement, and execute Specialist Delivery policies and procedures, in collaboration with relevant stakeholders, for new and existing team members, to facilitate an expert service.
• Create, draft, implement, and execute Specialist Quality Assurance policies and procedures, for new and existing team members, to address trends and facilitate a quality Service Delivery.
• Plan and conduct regular and effective communications and meetings, to ensure all relevant Service Delivery stakeholders are up to date with all processes, procedures, and agreements regarding our products.
• To bring to the attention of the relevant person any feedback, problems or issues arising with process of the team that could negatively impact our members, to ensure they are actioned, and we continue to improve.  
• Ensure that our people use the right partner for the right member, at the right time and are using the right systems and processes at the right time. Where this is not happening, plan and deliver appropriate training or coaching and hold our people to account by relentlessly following up.
• Setting key targets for Dining Specialist Lifestyle Managers.
• Being a subject matter expert, and the final point of escalation for all Specialist escalations. This includes to assist with customer care issues, delivering swift and effective resolution and minimising any negative impact/turn any negative impact into positive.
• Seek, find, and resolve roadblocks, issues, and challenges in people, product, or processes.
• Oversee the recruitment of specialists and expert-level hiring.
• Creating, launching and delivering a then ongoing “Path to Expert” programme, to ensure that all our people know what Expert is and how to get there.
• Efficient change management in a matrix management environment, collaborating with various stakeholders, including Specialist Delivery Managers, fostering a culture of cooperation and shared responsibility.
• Contribute to a culture of continuous improvement, effectively anticipating and responding to change and promoting a collaborative culture and sharing knowledge.
• Translate future strategic plans into tangible and measurable policies and projects that add value whilst providing clear direction and credibly communicating the future vision.
• Ensuring effective management of all relevant Specialist work, including task management, new opening and general booking duties, via the Workflow Manager or Marketing team.
• Effective delegation of duties and responsibilities to appropriate team members, nurturing and developing them whilst maintaining standards of delivery, uptake, and operations.

Key Measures of Success

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

• Performance of line reports.
• Specialist Quality Assurance Score.
• Specialist Customer Experience Score.
• Specialist Net Promotor Score.
• Employee Net Promotor Score.
• Employee survey feedback/results

Expectations in first 45 days:

• Complete general Ten onboarding and induction.
• Meet with stakeholders, including the UK Management team, Head of Dining, Dining Specialists and local Dining Proposition leads.
• Spend time working as a Lifestyle Manager, to get acquainted with our systems etc.
• Understand Ten’s Concierge product and UK Service Delivery model.

Expectations by end of 90 days:

• Document learning, improvement, and development goals, specific to the role, specialist area, and specialist individuals.
• Review, update or (plan to) create standardised documentation for specialist area, ensuring it is clear what is being done, when and by whom – or what is missing or requires review and/or improvement.
• Propose a Specialist Quality Improvement Plan, including monitoring and reporting measures.
• Review, update or create initial outline “Path to Expert” project plan.

Knowledge, Skills & Abilities

As our Specialist Delivery Manager for Dining, you will be expected to have an ever active and expert knowledge within the UK dining scene, and a good understanding in other European metropolitan cities. You will also be expected to role model Ten’s Standards and the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards both for yourself and your team. You will set high expectations for expertise in your specialist area and are the outright connector between our Dining Proposition and our Lifestyle Managers, in the pursuit of reaching and surpassing those expectations. You are a mature leader, able to have and hold conversations in a level-headed, action and solution-focused way. You should seek, find, and resolve roadblocks, issues, and challenges.

Along with many years of successful and relevant experience, the Specialist Delivery Manager is expected to be skilled within the following areas:

•  Cross-Functional Leadership: ability to excel in leading Dining Lifestyle Managers that span multiple teams, locations, and cultures, while ensuring alignment with Ten’s global aims.
• Collaborative Management: proficiency in collaborating with various stakeholders, including Service Delivery Managers and various stakeholders around the world, fostering a culture of cooperation and shared accountability.
• Strategic Decision-Making: ability to make strategic decisions amidst competing demands, balancing the objectives of customer service excellence with project goals and Specialist demands.
• Effective Communication: strong communication skills to liaise between different departments, conveying objectives, priorities, and ensuring clarity in RACI.
• Adaptability and Resilience: flexibility to adapt to changing priorities, resolve conflicts, and maintain equilibrium in situations where reporting structures may not align straightforwardly.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

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Apply for this job

We’re seeking a Customer Service Manager to lead and deliver exceptional dining experiences for our members.

Our Customer Service Manager is an industry lead, with the knowledge and passion to motivate and drive performance of lifestyle managers, operational teams, and our platform. You (and in turn the lifestyle management team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop dining knowledge, based on growth of Ten and corporate clients.

They will work with key partners in Proposition, Training and Development, Resource Planning and Service Delivery to ensure that they create the right training, monitoring and improvement plans to deliver an ever-improving Dining service that noticeably and reportedly elevates dining experiences for our members.

The role holder is ultimately accountable for the how our dining specialist service is delivered and will create, lead and develop multiple tactics and strategies focused on enhancing techniques, product knowledge, customer engagement, and service excellence within the dining specialism.

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

• Creating and constantly developing a business partnership model between Service Delivery, Proposition, Talent and Development, Resource Planning and Technical teams.
• Contribute to the improvement of our service, making it reportedly faster, more seamless, and more expert.
• Provide dynamic and inspirational leadership, driving a high performing, enabling and expert culture that supports our people, making them reportedly happier, more collaborative, and more effective.
• Create, draft, implement, and execute Specialist Delivery policies and procedures, in collaboration with relevant stakeholders, for new and existing team members, to facilitate an expert service.
• Create, draft, implement, and execute Specialist Quality Assurance policies and procedures, for new and existing team members, to address trends and facilitate a quality Service Delivery.
• Plan and conduct regular and effective communications and meetings, to ensure all relevant Service Delivery stakeholders are up to date with all processes, procedures, and agreements regarding our products.
• To bring to the attention of the relevant person any feedback, problems or issues arising with process of the team that could negatively impact our members, to ensure they are actioned, and we continue to improve.  
• Ensure that our people use the right partner for the right member, at the right time and are using the right systems and processes at the right time. Where this is not happening, plan and deliver appropriate training or coaching and hold our people to account by relentlessly following up.
• Setting key targets for Dining Specialist Lifestyle Managers.
• Being a subject matter expert, and the final point of escalation for all Specialist escalations. This includes to assist with customer care issues, delivering swift and effective resolution and minimising any negative impact/turn any negative impact into positive.
• Seek, find, and resolve roadblocks, issues, and challenges in people, product, or processes.
• Oversee the recruitment of specialists and expert-level hiring.
• Creating, launching and delivering a then ongoing “Path to Expert” programme, to ensure that all our people know what Expert is and how to get there.
• Efficient change management in a matrix management environment, collaborating with various stakeholders, including Specialist Delivery Managers, fostering a culture of cooperation and shared responsibility.
• Contribute to a culture of continuous improvement, effectively anticipating and responding to change and promoting a collaborative culture and sharing knowledge.
• Translate future strategic plans into tangible and measurable policies and projects that add value whilst providing clear direction and credibly communicating the future vision.
• Ensuring effective management of all relevant Specialist work, including task management, new opening and general booking duties, via the Workflow Manager or Marketing team.
• Effective delegation of duties and responsibilities to appropriate team members, nurturing and developing them whilst maintaining standards of delivery, uptake, and operations.

Key Measures of Success

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.

• Performance of line reports.
• Specialist Quality Assurance Score.
• Specialist Customer Experience Score.
• Specialist Net Promotor Score.
• Employee Net Promotor Score.
• Employee survey feedback/results

Expectations in first 45 days:

• Complete general Ten onboarding and induction.
• Meet with stakeholders, including the UK Management team, Head of Dining, Dining Specialists and local Dining Proposition leads.
• Spend time working as a Lifestyle Manager, to get acquainted with our systems etc.
• Understand Ten’s Concierge product and UK Service Delivery model.

Expectations by end of 90 days:

• Document learning, improvement, and development goals, specific to the role, specialist area, and specialist individuals.
• Review, update or (plan to) create standardised documentation for specialist area, ensuring it is clear what is being done, when and by whom – or what is missing or requires review and/or improvement.
• Propose a Specialist Quality Improvement Plan, including monitoring and reporting measures.
• Review, update or create initial outline “Path to Expert” project plan.

Knowledge, Skills & Abilities

As our Specialist Delivery Manager for Dining, you will be expected to have an ever active and expert knowledge within the UK dining scene, and a good understanding in other European metropolitan cities. You will also be expected to role model Ten’s Standards and the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards both for yourself and your team. You will set high expectations for expertise in your specialist area and are the outright connector between our Dining Proposition and our Lifestyle Managers, in the pursuit of reaching and surpassing those expectations. You are a mature leader, able to have and hold conversations in a level-headed, action and solution-focused way. You should seek, find, and resolve roadblocks, issues, and challenges.

Along with many years of successful and relevant experience, the Customer Service Manager is expected to be skilled within the following areas:

• Cross-Functional Leadership: ability to excel in leading Dining Lifestyle Managers that span multiple teams, locations, and cultures, while ensuring alignment with Ten’s global aims.
• Collaborative Management: proficiency in collaborating with various stakeholders, including Service Delivery Managers and various stakeholders around the world, fostering a culture of cooperation and shared accountability.
• Strategic Decision-Making: ability to make strategic decisions amidst competing demands, balancing the objectives of customer service excellence with project goals and Specialist demands.
• Effective Communication: strong communication skills to liaise between different departments, conveying objectives, priorities, and ensuring clarity in RACI.
• Adaptability and Resilience: flexibility to adapt to changing priorities, resolve conflicts, and maintain equilibrium in situations where reporting structures may not align straightforwardly.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

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Job Summary:

The DevOps Lead at CEQUENS oversees the development and operations team, ensuring seamless integration and continuous delivery of applications with a focus on automation, scalability, and infrastructure reliability. This role is pivotal in managing the deployment pipeline, from code development through all stages of production, optimizing processes, and maintaining system health. The DevOps Lead collaborates with software development, QA, and IT operations teams to enhance the deployment cycle and infrastructure management practices.

We are seeking a highly skilled and experienced DevOps Lead to spearhead our DevOps team. This individual will focus on Application Operations (AppOps), ensuring seamless deployment, availability, and performance of applications across environments. The ideal candidate should be proficient in Kubernetes (K8s), CI/CD pipelines, automation frameworks, and have a strong understanding of SLA management.

Main Areas of Responsibility::

1.   Team Leadership:

• Lead, mentor, and manage a team of four DevOps engineers.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

2.    AppOps & Operations Management:

• Own and enhance the AppOps lifecycle, including deployment, monitoring, troubleshooting, and incident response.
• Ensure adherence to the platform’s 99.99% SLA through proactive monitoring and performance optimization.
• Define and enforce SLOs, SLIs, and operational metrics.

3.   Automation & CI/CD:

• Design, implement, and optimize CI/CD pipelines to ensure smooth and fast delivery.
• Automate repetitive tasks to improve efficiency and reduce operational overhead.

4.   Infrastructure Management:

• Manage and optimize Kubernetes clusters for scalability, reliability, and cost-efficiency.
• Collaborate with architecture and engineering teams to ensure infrastructure aligns with application requirements.

5.   Security & Compliance:

• Implement and maintain security best practices in all DevOps processes.
• Conduct regular compliance checks and audits as per company policies.

6.    Incident Management & RCA:

• Lead incident response efforts, including root cause analysis (RCA) and post-incident reviews.
• Develop playbooks and disaster recovery plans to ensure swift recovery during outages.

Qualifications and Skills:

• Experience: 6+ years in DevOps roles, with at least 2 years in a leadership capacity.
• Technical Expertise:

1. Strong hands-on experience with Kubernetes and container orchestration.
2. Proficiency in building and managing CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI/CD).
3. Expertise in scripting and automation tools (e.g., Python, Bash, Terraform, Ansible).
4. Solid understanding of SLA management, monitoring tools (e.g., Prometheus, Grafana, New Relic), and incident management practices.
5. Experience with cloud platforms (e.g., AWS, GCP, Azure).

• Leadership Skills: Proven ability to lead teams, resolve conflicts, and drive results.
• Problem-Solving: Analytical mindset with a proactive approach to resolving complex issues.

Preferred Skills and Certifications:

1. Certifications in Kubernetes (CKA/CKAD) or cloud platforms.
2. Knowledge of AppOps-specific tools and practices (e.g., Helm, Canary Deployments, Ansible, Terraform …).
3. Familiarity with SRE practices, including error budgets and chaos engineering.

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Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of our London, Cardiff or Manchester offices so that we're able to interact and collaborate in person.

About the role

We’re hiring for a number of Graduate Software Engineers to join one of our super talented teams within our growing Engineering department. You’ll receive on-the-job training, and join a cohort of wider graduates within technology and the wider bank.

As a graduate working at Starling, we will help you learn and develop Software Engineering skills and expertise by getting you to work on real world problems our amazing team are solving on a daily basis! Starling is a tech-led company where you will solve challenges which could potentially affect millions of our customers whilst we build and run products that change the world for the better. In this role, you will:

• Contribute to our award-winning platform and internal tooling
• Build new features and products from scratch
• Be able to see the impact that your work has on the lives of our millions of customers
• Share your knowledge with those around you, contributing to our learning culture
• Own your projects, working in small teams across the bank to collaboratively deliver
• Aim for greatness in everything you do, staying curious and inquisitive
• Be part of a scaling team and organisation as we change banking for good

Tech we use:

At Starling, we use a variety of different tools and technologies to keep our app and business running smoothly. Whether you’re aiming to be front-end, back-end, or a bit of both - we have a host of things in our tech stack that you would have the opportunity to learn and work with. Here are some examples:

Languages: Java, JS/TS, Swift, Kotlin

Tools: Docker, Kubernetes, TeamCity, Amazon Web Services (AWS)

• You will need to be a recent university graduate or be on track to achieve a degree in summer 2025. It is not essential to have a degree in Computer Science or a STEM subject, however, you must be able to demonstrate your ability to write quality code

• A keen interest in software engineering and desire to work in technology
• Excellent communication skills
• Proven ability to work in a team
• Curious, keen to learn and proactive
• You are open to and value feedback in order to improve
• Eligible to work in the UK
• Ready to start a full time position from 1st September 2025

Interview process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

1. Applications will close on 31st December 2024
2. If selected, there will be a One-way Video Screen - we'll send you some questions for you to record your responses which will be looking at your fit for the team, interest in the role and Starling
3. If you pass the Video Screen, we will send you the Take-home Tech Test (which is not timed) - this can be solved in any language you are comfortable with
4. If you pass the Tech Test, there will be a Technical Video Interview (1.5 hours)
5. Lastly, if you pass the Tech Interview, there will be a Final Video Interview with one of our Engineering Directors

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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Stellenbeschreibung

Unsere verteilten Teams arbeiten hybrid mit ihren Kolleg:innen zusammen und haben die Möglichkeit entweder remote oder von einem unserer Bürostandorte in Stuttgart, Düsseldorf und München zu arbeiten bzw. sich zu Teammeetings vor Ort zu treffen.

• Als erfahrenes Mitglied unserer Entwicklerteams entwirfst, planst und entwickelst Du komplexe Features für unsere Flutter-basierte App mit besonderem Fokus auf die iOS-Plattform
• In unserer modernen Cross-Plattform-Architektur übernimmst Du aktiv Ownership für Deinen Code, treibst technische Entscheidungen voran und setzt neue Standards für Qualität und Performance
• Du gestaltest den gesamten Entwicklungsprozess von der Architektur bis zum Deployment und sorgst durch Deine Flutter- und iOS-Expertise für hochwertige, performante Implementierungen
• Du entwickelst anspruchsvolle UI-Komponenten unter Berücksichtigung der iOS Human Interface Guidelines und optimierst diese für die Flutter-Umgebung
• Du arbeitest eng mit Product Ownern und UX/UI-Designern zusammen, tauschst Dich regelmäßig über Lösungsansätze aus und bringst Dich proaktiv in die Produktentwicklung ein
• Mit Deiner Erfahrung schätzt und bewertest Du den Aufwand komplexer Features unter Einbeziehung technischer Anforderungen und Business-Impact - dabei behältst Du stets die Balance zwischen technischer Exzellenz und wirtschaftlichem Mehrwert im Blick
• Du bist technologisch stets am Puls der Zeit, insbesondere im Flutter- und iOS-Ökosystem, und treibst proaktiv Innovationen und Best Practices im Team voran

Qualifikationen

• Du verfügst über mindestens 2 Jahre Erfahrung in der Flutter-Entwicklung sowie fundierte Kenntnisse in Dart und Swift
• Du beherrschst State-Management in Flutter (insbesondere BLoC) sowie die Konzepte deklarativer UI-Entwicklung und deren Best Practices
• Du hast umfangreiche Erfahrung in der Entwicklung und Integration von REST APIs sowie der Implementierung plattformspezifischer Features
• Du verfügst über ein tiefes Verständnis für iOS UI/UX-Guidelines und kannst diese erfolgreich in Flutter-Projekte übertragen
• Deine ausgeprägte Kommunikationsfähigkeit und Problemlösungskompetenz machen Dich zu einem wertvollen Teamplayer
• Du hast Freude daran, Dein Flutter- und iOS-Expertise mit anderen zu teilen und Deine Teamkolleg:innen in ihrer Entwicklung durch Mentoring, Code Reviews und Workshops voranzubringen
• Du übernimmst proaktiv Verantwortung für Deine Projekte und kannst Dich dabei gut in die Bedürfnisse der Endnutzer hineinversetzen
• Du bist versiert in agilen Entwicklungsmethoden (Scrum, Kanban) und hast Erfahrung mit Open-Source-Technologien im mobilen Umfeld

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Descripción del empleo

Estamos buscando un programador Flutter para incorporase en nuestro equipo. Se trata de un proyecto estable en modalidad teletrabajo. 

Requisitos

Necesario: 

• Más de 4 años de experiencia en tecnologías de la Información.
• Al menos 3 años  de experiencia demostrada con tecnología híbrida de Aplicaciones para móviles: Flutter

Valorable:

• Experiencia en tecnologías nativas de iOS y Android (Swift y Kotlin).
• Experiencia de PWA, Angular Ionic, Xamarin y otras tecnologías similares.
• Ingles B2
• Buena capacidad de comunicacion y capacidades de Liderazgo Técnico
• Preferiblemente Grado Universitario.

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