Technical writer Remote Jobs

11 Results

Loginsoft Consulting LLC is hiring a Remote Technical Writer (Remote)

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

Technical Writer

Location : Remote

Duration: 4+ Months

Job Responsibilities / Typical Day in the Role

Client is looking for a Support Content Writer to research and write content for our client streaming products (primarily the Max Help Center at help.max.com).

You're something of a computer geek: comfortable with technology, apps, and fixing problems.

You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks.

Your attention to detail is impeccable.

  • Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
  • Ï Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
  • Ï Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
  • Ï Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.

Must Have Skills / Requirements

  • Support content experience
  • Self service content experience
  • Need to be a self starter
  • Ï Able to translate complicated tasks into clear and easy-to-understand steps
  • Ï A self-starter and creative problem solver, with the ability to write content quickly
  • Ï Passionate about building and cultivating a best-in-class customer experience
  • Ï Excellent interpersonal and communication skills (written and oral)
  • Ï Possess a customer-centric point of view
  • Ï Product support experience is a plus
  • Ï Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment
  • Ï Able to work autonomously with direction and mentorship
  • Ï Relentlessly positive, with a ‘can’t be stopped’ attitude

Nice to Have Skills / Preferred Requirements

  • If they come from Hulu, xbox from support content experience
  • External product experience
  • Streaming service experience
  • If they have experience on a world wide product
  • Product support experience
  • Writing chat bot experience
  • UX writer

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Karat is hiring a Remote Technical Writer (Contract)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join ourProductteam

Our Product team is committed to delivering value to our clients as well as stakeholders, by empowering all users both internally and externally with user-friendly product documentations.

What you will do

As a contract Technical Writer, you will develop a robust knowledge management system and supplement documentations in our tutorials and guides, by partnering with our technical, operations, and product colleagues. This is a 40-hour, three-month contract. Working hours will be 9 PT to 5 pm PT, Monday through Friday.

We are looking to hire this position out ofMexico

  • Develop and maintain comprehensive documentation of the Company’s policies, procedures, and standards, including user manuals, knowledge articles, and release notes.
  • Develop and maintain documentation repositories and knowledge management systems.
  • Work closely with the Company’s engineering team to understand complex technical concepts and translate them into clear and concise documentation for non-technical audiences.
  • Organize and structure information effectively, ensuring logical flow and easy navigation within the documentation, enabling both customer ops and business colleagues to easily understand products and processes.
  • Collaborate with stakeholders to gather information and ensure the accuracy and completeness of technical content.
  • Review and edit documentation written by other team members for clarity, accuracy, and consistency.

The experience you will bring

  • 3+ years of experience in technical writing or technical communications roles, with some process management experience
  • Experience of creating high-quality technical documentation, including user manuals, technical guides, flow charts, videos, and release notes
  • Experience with version control management, including creating and implementing new process
  • Strong English communication skills (verbal and written)

Applicants, please note: submissions not 100% in English will not be considered.


Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

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7d

Senior Technical Writer

Wowza Media SystemsLakewood,Colorado,United States, Remote
2 years of experienceagileuiapigit

Wowza Media Systems is hiring a Remote Senior Technical Writer

Wowza Media Systems, the global leader in live and vod video streaming technology, is seeking a highly skilled Senior Technical Writer. As a Senior Technical Writer at Wowza, you will help our customers successfully deliver streaming video and audio to any device, anywhere, and you’ll empower a community of builders to create professional streaming solutions at scale.

What you would be doing:

  • Document our streaming SaaS software UI and APIs.
  • Lead and complete documentation projects to better our technical documentation, especially for our developer audience.
  • Produce content for streaming professionals and developers who use Wowza products and technology to customize live and vod streaming workflows.
  • Set up and use software from Wowza and third parties to plan, write, and curate technical content, including user guides, technical articles, and API reference and non reference documentation.
  • Work closely with other technical writers as well as the Wowza Product Management, Engineering, and Support teams to build and maintain a robust library of content that enables our customers to use our products effectively and efficiently.
  • Report to the Documentation Manager as a member of the Technical Documentation team.
  • Partner with cross-functional and geographically-dispersed professionals who are focused on creating, improving, and driving the adoption of Wowza Video.
  • Move nimbly between projects and thrive in a fast-paced environment with multiple assignments of varying complexity.
  • Be passionate about helping customers be successful in implementing their streaming goals and have an interest in video streaming technology. Your contributions will play a vital role in customer satisfaction.

About You:

 

  • 4+ years of experience producing technical documentation for commercially released SaaS software products.
  • At least 2 years of experience authoring API reference and non reference documentation.
  • Experience with programming and scripting languages such as cURL, JSON, and the OpenAPI/Swagger specification.
  • Proficiency in HTML.
  • Experience working with content management systems and Git source-code repositories.
  • Familiarity with HTTP-based adaptive-bitrate streaming, CDN services, and OTT delivery is a plus.
  • Familiarity with technical writing style guidelines and SEO best practices to help raise content usability and discoverability. Familiarity with the Microsoft Manual of Style and Chicago Manual of Style.
  • Experience working in iterative software development cycles that use agile methodologies and processes.
  • Strong cross-group collaboration skills, with the ability to gather and incorporate business and technical requirements and feedback from multiple stakeholders into documentation.
  • Excellent verbal communication and interpersonal skills, including the ability to efficiently solve problems.
  • Self-starter who can work with minimal supervision.
  • Ability to work remotely and with remote team members.
  • Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or related field, or equivalent experience.

Salary: $100,000-$120,000

bonus eligible

The base salary range represents the anticipated low and high end of our salary range for this position. Actual salaries will vary and will be based on a range of factors, such as a candidate’s qualifications, location, skills, and competencies. The salary is one component of our total compensation package for employees. The benefits below are for US based employees.

Wowza offers a comprehensive benefits package which includes the following:

  • Medical, Dental, and Vision insurance available 1st day of employment
  • Generous Paid Time Off
  • 401(k) with strong company match
  • Dependent Care Flexible Spending Account
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Parental Leave
  • Short-Term and Long-Term Disability
  • Training & Development
  • Employee Assistance Program (EAP)

Who We Are: 

Wowza Media Systems is a Colorado-based, globally-known video streaming software solutions leader. Wowza's software enables its customers to deliver high-fidelity video streams from any source to any destination reliably at a large scale and with low latency. Tens of thousands of customers implement Wowza's solutions in more than 100 countries across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners. 

Why Work for Wowza: 

Join a fast-paced, private equity-backed Colorado software company at the intersection of mission-critical video streaming applications. Wowza has a long-standing reputation for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza's team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their roles, and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office and remote employees across the US and around the globe. Our Denver-area employees work in a flexible-hybrid environment, allowing flexibility and work-life balance tailored to each Wowzan. 

 

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29d

Technical Writer

6senseUnited States, Remote
SalesB2Bc++

6sense is hiring a Remote Technical Writer

Our Mission: 

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. 

Our People: 

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. 

We want 6sense to be the best chapter of your career. 

Purpose of the Job 

The Technical Writer is a key player in our Knowledge Management team, responsible for creating, editing, and publishing knowledge base articles and other support content. 

This role requires a detail-oriented professional capable of managing content in a fast-paced product development environment, while also ensuring that our knowledge base is an accurate, up-to-date, and reliable resource for both our customers and internal teams. 6sense Technical Writers are experienced software users who can come up to speed quickly on new platforms, successfully manage relationships with Subject Matter Experts (SMEs), and proactively create effective, comprehensive web-based user guides. 

6sense Technical Writers also enjoy breaking down product usage barriers by creating knowledge base content that is fun, accessible, and engaging. Most importantly, they are user advocates who want to help our customers get the most out of their experience with our products and services. 

Responsibilities & Accountabilities 

  • Write clear, concise, and accurate knowledge base articles that simplify complex technical information.
  • Review and edit draft articles submitted by team members, ensuring content meets quality standards and adheres to style guides.
  • Publish final versions of articles to the knowledge base using web-based content management systems.
  • Regularly audit and update existing articles to maintain accuracy and relevancy.
  • Collaborate with customer support and technical teams to identify new content needs and update opportunities.
  • Analyze content performance metrics to identify trends and develop strategies for content improvement and optimization.
  • Manage content workflows and prioritize tasks to meet deadlines and organization goals. 

Performance Measurement 

  • Consistency and accuracy of knowledge base articles.
  • User engagement with knowledge base content, such as page views, time on page, and feedback scores.
  • Timeliness of article updates in response to product changes or customer feedback

Educational and Experience Requirements 

  • Bachelor’s degree in Technical Writing, English, Communications, or a related field.
  • 3+ years of experience in technical writing, preferably with a focus on knowledge base content or software documentation. 

Competenciesand Behaviors 

  • Strong writing and editing skills, with a keen eye for detail.
  • Proficiency in content management systems and an understanding of best practices for knowledge base management.
  • Ability to work independently and manage multiple projects in a fast-paced environment.
  • Familiarity with technical concepts and ability to communicate them to a non-technical audience.
  • Excellent organizational and time-management skills.
  • Agile/Scrum experience is a plus. 

 

Base Salary Range: $75,069 to $110,101. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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Our Benefits: 

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 

Equal Opportunity Employer: 

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries tojobs@6sense.com. 

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+30d

Technical Writer

SellerCloudSofia,Sofia City Province,Bulgaria, Remote Hybrid
wordpress

SellerCloud is hiring a Remote Technical Writer

We are a USA-based software company that provides inventory and order management solutions for internet retailers, combining a set of technologies around Innovation, Intelligence, and Integration.

Are you naturally curious and genuinely interested in pursuing a career in technical writing? Are you a true self-starter who thrives in collaborative environments? If you have both strong writing skills and technical expertise, we want to hear from you.

In this role, you will work collaboratively with technical support specialists, developers and usability experts to ensure that the technical details of our products are clearly described and easy to understand.

The ideal candidate would have excellent writing, editing, critical thinking and time management skills.

Responsibilities:

  • Collaborate with internal teams to gain a deep understanding of the product and its documentation requirements.
  • Write easy-to-understand user interface text, online help and developer guides.
  • Develop tutorials to assist end-users with various applications.
  • Analyse existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.
  • Learn new features, understand their functionality, and document them in clear, concise language.
  • Manage content projects from start to finish, understanding trade-offs while mitigating risks and measuring impact.
  • Manage WordPress site.
  • Create online technical content for social media.
  • At least one year of proven experience working, as a technical writer of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Strong communication skills and fluent English C1-C2 (written and verbal)
  • Basic familiarity with software development
  • Knowledge of social analytics tools, online marketing and good understanding of major social media channels
  • Attention to detail
  • 25 days of paid leave
  • Mentoring, training, and career development opportunities
  • Be part of a close-knit, friendly, and supportive team
  • Hybrid model of work
  • Parental bonus
  • Referral bonus
  • Participation in training sessions (internal & external)
  • Annual medical checks
  • Gift cards
  • Additional health care lux package
  • Transportation benefit
  • Gym Membership or Multisport card
  • Food vouchers
  • Refreshing drinks and snacks at the office

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+30d

Senior Technical Writer

HackerRankRemote in India
jiragit

HackerRank is hiring a Remote Senior Technical Writer

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire, and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market with the ethos of “Skills over Pedigree.” Everyone at HackerRank is passionate about the mission, and we are looking to add smiling faces to help us “Accelerate the World’s Innovation” by making skills matter more than pedigree. This position is full-time and remote in India.

As a Sr. Technical Content Writer, you will have a unique blend of skills and qualities to excel in this role, especially when managing multiple projects and ensuring timely delivery within release timelines. 

You will be working on:

  • Project management: Work with cross-team members from the Support, Product, Product Marketing, and Release teams to release necessary documentation for customers on time.
  • Drive effective communication and expectation setting to ensure smooth workflow and timely responses to ad-hoc requests.
  • Work closely with product managers to understand and document product capabilities in our knowledge base.
  • Take ownership of the customer enablement academy, spearheading its transformation by setting clear guidelines and collaborating closely with field teams to meet consumer needs. 
  • Drive innovation by leveraging AI tools to optimize the knowledge base and the academy's effectiveness.
  • Utilize available data from the knowledge base and academy to prioritize enhancements effectively. Analyze trends and feedback to ensure that resources are allocated toward initiatives with the highest impact on customer experience and satisfaction.

We are looking for:

  • Excellent project management abilities to effectively coordinate and prioritize tasks across multiple projects and stakeholders. This includes setting clear milestones, managing deadlines, and adapting to changing requirements.
  • Attention to detail is paramount in technical writing, particularly in maintaining consistency in formatting, style, and adherence to brand guidelines. You should meticulously review content to ensure accuracy and clarity.
  • Must have a keen eye for visual elements such as images, GIFs, and screenshots.
  • Understand the importance of visual aids in enhancing comprehension and be capable of selecting or creating visuals that effectively complement the written content.
  • Follow established writing guidelines, industry standards, and best practices. This includes familiarity with style guides (e.g., APA, Chicago Manual of Style) and compliance requirements (e.g., GDPR, accessibility standards).
  • Be proficient in using various tools and software to streamline their workflow and enhance productivity. This includes authoring tools (e.g., MadCap Flare, Adobe RoboHelp), version control systems (e.g., Git), AI tools (e.g., Chat GPT, Gemini, Claude), and collaboration platforms (e.g., Confluence, Google Docs). Other tools include Grammarly, Camptasia, Trainn, Jira, Zendesk etc.
  • Possess excellent written and verbal communication skills to collaborate effectively with cross-functional teams and stakeholders.
  • Demonstrate a commitment to continuous learning, staying updated on industry trends, tools, and best practices, and adapt quickly to changes. Effectively use AI tools to optimize work. 
  • Be adept at troubleshooting and problem-solving, especially when faced with challenging technical concepts or ambiguities in requirements. Thinking critically and finding creative solutions is essential for overcoming obstacles and delivering high-quality documentation.

Benefits & Perks:

We have a full package of competitive benefits and perks, which include:

  • One-time home office set up stipend
  • Monthly Remote Work Enablement Stipend
  • Professional Development Reimbursement
  • Wellbeing Benefits (Headspace, Cleo, etc)
  • Unlimited paid time off, paid leave for new parents, and flexible work hours
  • Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
  • Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 24M+ developer around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

#LI-Remote

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+30d

Senior Technical Writer

VeracodeRemote, US
Designapi

Veracode is hiring a Remote Senior Technical Writer

Senior Technical Writer

Looking for an innovative, high-growth company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is recognized as a premier provider of SaaS-based software security solutions, transforming the way companies secure applications in today’s software-driven world. Veracode recently acquired Longbow Security, a pioneer in security risk management for cloud-native environments, underscoring our commitment to help organizations effectively manage and reduce application risk across the growing attack surface. Learn more about us at www.veracode.com!

TheSenior Technical Writer is responsible for creating, editing, and maintaining technical documentation that effectively communicates complex information to various audiences. They collaborate closely with subject matter experts (SMEs), engineers, and other stakeholders to gather information and ensure accuracy and clarity in technical documents. The Senior Technical Writer plays a crucial role in the development of user guides, manuals, API documentation, product content, white papers, and other technical materials to support product development, implementation, and customer usage.

What you will be responsible for:

  • Develop clear, concise, and accurate technical documentation, including user guides, installation manuals, release notes, API documentation, and troubleshooting guides.
  • Develop in-product security content working with the Longbow security engineering and research teams
  • Work closely with cross-functional teams such as product managers, engineers, quality assurance, and customer support to gather information and ensure alignment on technical content.
  • Participate in project planning meetings to determine documentation requirements, timelines, and priorities.
  • Conduct research and gather information from various sources, including technical specifications, design documents, and interviews with SMEs, to understand complex technical concepts and translate them into user-friendly documentation.
  • Establish and maintain documentation standards, templates, and style guides to ensure consistency and adherence to best practices.

Required Skills:

  • Bachelor’s degree in English, Technical Communication, Computer Science, or related field.
  • Proven experience as a technical writer, with a strong portfolio demonstrating the ability to create high-quality technical documentation.
  • Proficiency in authoring tools such as Microsoft Word, Microsoft Excel, Adobe FrameMaker, MadCap Flare, or similar.
  • Familiarity with markup languages such as XML and HTML.
  • Experience with version control systems such as Git.

What we offer you

  • Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. 
  • Wellness benefits to help you focus on what’s most important.
  • “Take What You Need” time off policy.
  • Extensive development and training offerings to help you grow your career at Veracode.
  • Generous 401k match to help save for your future.
  • Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade: Senior

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Fraudulent Recruitment Alert - Be Aware and Stay Informed

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Here’s our recruitment promise to you:

  • Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
  • Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
  • Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.

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+30d

Technical Writer

Mid LevelFull TimeBachelor's degree

Serigor Inc. is hiring a Remote Technical Writer

Technical Writer - Serigor Inc. - Career Page

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+30d

Senior Technical Writer

InvocaRemote
jirasalesforceslack

Invoca is hiring a Remote Senior Technical Writer

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Do you have a knack for making things interesting and informative at the same time? Can you explain complicated concepts in ways everyone can understand? Are you a clear and concise writer who loves to collaborate with others while working autonomously?

 

 If so, we’d love to chat with you about joining our small but mighty Product Operations team. Invoca is seeking a talented Technical Writer to create and publish internal and customer-facing product documentation for our multiple products. You’ll be responsible for understanding the technical nitty-gritty so that folks who need to troubleshoot our products will have all the information at their fingertips. 

 

The ideal candidate will be focused on delivering customer value through fostering technical understanding of our products, ensuring industry best practices for style and delivery types across our existing product documentation (we’re open to your ideas!), collaborating with stakeholders, prioritizing documentation requests, refining the documentation backlog, helping establish documentation needs at each stage of the product release process, and applying your learnings to continually improve the delivery process of the technical documentation. 

 

This position will report to the Head of Product Operations and have a substantial impact on the organization in shaping Invoca’s knowledge base and product delivery process. 

 

You Will:

  • Create and publish internal and customer-facing documentation to support product adoption and customer success. This includes: product how-tos, best practices, FAQs, technical enablement documentation, and more.
  • Work closely with the Product Management team to track upcoming product releases and publish supporting documentation.
  • Work closely with the Customer Success team to prioritize and fill gaps in existing documentation. 
  • Partner with the Customer Education team to ensure both “expected path” and “technical troubleshooting” documentation is covered.
  • Work with the Head of Product Operations and stakeholders across the company to ensure documentation needs are clearly defined at all stages of the product release process.
  • Manage the Jira project of documentation requests across Slack and Productboard inputs. There’s room for workflow improvement & would love for someone to bring their own ideas!
  • Manage the Invoca Knowledge Base product taxonomy - curate and revise existing documentation along with organizing new entries. 
  • Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills. 
  • Nice to have: Consolidate monthly product release notes and publish to stakeholders.

You Have:

  • 3 - 5 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
  • BA/BS degree or equivalent practical experience.
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Ability to work independently in a fully remote environment, including clear communication with stakeholders and management.
  • Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and writing.
  • Nice to have: Experience with managing an overall documentation framework, including a style guide and template layouts that can be leveraged by colleagues.
  • Nice to have: Understanding of how integrations, webhooks, and APIs all work.
  • Nice to have: Ability to read a coding language.
  • Nice to have: Experience with Khoros, Jira, or other posting, community management and ticketing systems.

 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

  • Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
  • Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  • Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
  • Position Base Range -$68,000 to $92,0000 Salary Range / plus bonus potential
  • Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

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+30d

Staff Technical Writer

TaniumRemote, Canada
agileDesignuilinux

Tanium is hiring a Remote Staff Technical Writer

The Basics: 

As a Staff Technical Writer at Tanium, you will work closely with engineers, product managers,and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information toaccompanyour platform and products. Writersare responsible fordeveloping consumable,accurate, andtimelydocumentation from which Tanium’s prospects and customers derive real value. Writers shouldpossessthe technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

What you will do: 

  • Plan and write security software installation, user, and admin guides 
  • Collaborate withcross- functionalteams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials 
  • Edit content written by multiple contributors 
  • Collaborate with user experience team on design of product and UI text 
  • Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
  • Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
  • Help delegate responsibility across documentation work
  • Support other team members by helping remove blockers and escalating issues to management 

We are looking for someone with: 

Education 

  • Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English 

Experience

  • 8+ years experience in software documentation 
  • Writing for a system administrator audience 
  • Experience documenting for both Windows and Linux environments 
  • Understanding of information architecture principles and content organization
  • Familiarity with XML, HTML, topic based/structured authoring, and single sourcing
  • 2+ years experience in help desk/technical support a plus
  • Knowledge of DITA a plus
  • Experience with Madcap Flare a plus
  • Experience with IT security software/products a plus
  • Self-starter with ability to learn software applications with little direction 
  • Technically astute and able to understand large enterprise IT concepts 
  • Interest in solving complex IT problems 
  • Familiarity with general networking and database concepts 
  • Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$95,000 to C$280,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

 

For more information on how Tanium processes your personal data, please see our Privacy Policy

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+30d

Lead Technical Writer

BloomreachRemote, Slovakia, Czech Republic
Salesremote-firstDesignapicssjavascript

Bloomreach is hiring a Remote Lead Technical Writer

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

We’re looking for a Lead Technical Writer who will lead our Engagement Docs Team - working from anywhere in Slovakia/Czech Republic for a competitive salary reflecting their motivation and skills (starting monthly from EUR 1,700 + other benefits) with offices available in Bratislava and Brno.

Are you up for the challenge?

What challenge awaits you?

The Documentation Team is responsible for organizing and maintaining knowledge about our product. This includes documenting various product features and putting together business use cases, enabling our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, partners, prospects, and consultants, our documentationis essential for supporting our scalability and efficiency. With around 8,000 pageviews/day, it gets more pageviews than our main website bloomreach.com. Just the Engagement portion of the docs gets around 4,000 pageviews/day.

Led by Jan Gercak (Knowledge Manager) and Christian Baerend (VP of Product Insight and Design), you will drive a key strategic initiative in a complex multinational environment across different departments (Product, Client Services, and Sales). We are paving Bloomreach's way to IPO and you can help us shape this ambitious vision.

As a Lead Technical Writer, your job will be to:

  • Manage knowledge: Create and centralize knowledge - including features, business cases but also technical API documentation. 
  • Lead a team: Mentor and empower the Engagement Docs team to support overarching Engagement product and company goals.
  • Drive communication excellence: Maintain and continuously improve the highest communication standards.
  • Collaborate with experts: Cooperate with Product, Sales, Clients Services, and Support to improve documentation based on the departments’ feedback. 
  • Enable our users: Enable our clients, partners, and internal employees to execute more tasks independently in our products.

What else you might like about this role:

  • Learn a lot and quickly! Explore the ins and outs of the Bloomreach product and the e-commerce industry. You will also be exposed to experienced and accomplished leaders and our residential communications coach Ivo Vecera.
  • Managing stakeholders across several teams. The Lead Technical Writer will be take part in cross-departmental projects and will need to influence stakeholders to succeed. 
  • Consulting-like experience: You will hone your problem-solving and structuring skills on a regular basis and you will have to quickly grasp difficult technical concepts.
  • Responsibility for the team: You will share both difficult but also rewarding moments of growth and accomplishment with the team. These are the challenges and joys of leading a team :)
  • Active exposure to strategic initiatives such as product development and partner onboarding.
  • Your work will be used directly by our clients, partners and Bloomreachers, ultimately contributing to our clients’ and platform’s success.
  • Bloomreach is a community of friendly, welcoming, and motivated people and you can become a part of it.

You have the following experience and qualities:

  • Drive and ambition: You love to tackle new challenges, the bigger the challenge the bigger the motivation to make it happen and learn something new.
  • Excellent written command of English: Your English is on a native level and you can clearly communicate the most complex ideas. 
  • Clear communication and team player spirit: The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thought. Prior experience with cross-functional work in a highly collaborative environment is a plus.
  • Management/Leading experience is a plus. You have experience leading a team, setting team goals, training, and empowering team members to deliver on their objectives.
  • Documentation and/or copywriting experience is a plus. You have written feature documentation, user guides, and release notes. You are familiar with documentation tools and processes.
  • Basic understanding of HTML, CSS, Jinja, and Javascript is a plus. You may not need to do any coding yourself, nor is it an application requirement, but familiarity and understanding of website mechanics will come in handy.

Regional benefits - Central Europe:

  • Monthly lunch entitlement up to 110€ per month
  • Pension scheme or health insurance depending on region

#LI-DU1

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our5 valuesand the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • TheBloomreach Glassdoor pageelaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coachIvo Večeřais available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

 #LI-Remote

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