Come join ourProductteam

Our Product team is committed to delivering value to our clients as well as stakeholders, by empowering all users both internally and externally with user-friendly product documentations.

What you will do

As a contract Technical Writer, you will develop a robust knowledge management system and supplement documentations in our tutorials and guides, by partnering with our technical, operations, and product colleagues. This is a 40-hour, three-month contract. Working hours will be 9 PT to 5 pm PT, Monday through Friday.

We are looking to hire this position out ofMexico. 

• Develop and maintain comprehensive documentation of the Company’s policies, procedures, and standards, including user manuals, knowledge articles, and release notes.
• Develop and maintain documentation repositories and knowledge management systems.
• Work closely with the Company’s engineering team to understand complex technical concepts and translate them into clear and concise documentation for non-technical audiences.
• Organize and structure information effectively, ensuring logical flow and easy navigation within the documentation, enabling both customer ops and business colleagues to easily understand products and processes.
• Collaborate with stakeholders to gather information and ensure the accuracy and completeness of technical content.
• Review and edit documentation written by other team members for clarity, accuracy, and consistency.

The experience you will bring

• 3+ years of experience in technical writing or technical communications roles, with some process management experience
• Experience of creating high-quality technical documentation, including user manuals, technical guides, flow charts, videos, and release notes
• Experience with version control management, including creating and implementing new process
• Strong English communication skills (verbal and written)

Applicants, please note: submissions not 100% in English will not be considered.

Senior Technical Writer

Looking for an innovative, high-growth company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is recognized as a premier provider of SaaS-based software security solutions, transforming the way companies secure applications in today’s software-driven world. Veracode recently acquired Longbow Security, a pioneer in security risk management for cloud-native environments, underscoring our commitment to help organizations effectively manage and reduce application risk across the growing attack surface. Learn more about us at www.veracode.com!

TheSenior Technical Writer is responsible for creating, editing, and maintaining technical documentation that effectively communicates complex information to various audiences. They collaborate closely with subject matter experts (SMEs), engineers, and other stakeholders to gather information and ensure accuracy and clarity in technical documents. The Senior Technical Writer plays a crucial role in the development of user guides, manuals, API documentation, product content, white papers, and other technical materials to support product development, implementation, and customer usage.

What you will be responsible for:

• Develop clear, concise, and accurate technical documentation, including user guides, installation manuals, release notes, API documentation, and troubleshooting guides.
• Develop in-product security content working with the Longbow security engineering and research teams
• Work closely with cross-functional teams such as product managers, engineers, quality assurance, and customer support to gather information and ensure alignment on technical content.
• Participate in project planning meetings to determine documentation requirements, timelines, and priorities.
• Conduct research and gather information from various sources, including technical specifications, design documents, and interviews with SMEs, to understand complex technical concepts and translate them into user-friendly documentation.
• Establish and maintain documentation standards, templates, and style guides to ensure consistency and adherence to best practices.

Required Skills:

• Bachelor’s degree in English, Technical Communication, Computer Science, or related field.
• Proven experience as a technical writer, with a strong portfolio demonstrating the ability to create high-quality technical documentation.
• Proficiency in authoring tools such as Microsoft Word, Microsoft Excel, Adobe FrameMaker, MadCap Flare, or similar.
• Familiarity with markup languages such as XML and HTML.
• Experience with version control systems such as Git.

What we offer you

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. 
• Wellness benefits to help you focus on what’s most important.
• “Take What You Need” time off policy.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade: Senior

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Do you have a knack for making things interesting and informative at the same time? Can you explain complicated concepts in ways everyone can understand? Are you a clear and concise writer who loves to collaborate with others while working autonomously?

 If so, we’d love to chat with you about joining our small but mighty Product Operations team. Invoca is seeking a talented Technical Writer to create and publish internal and customer-facing product documentation for our multiple products. You’ll be responsible for understanding the technical nitty-gritty so that folks who need to troubleshoot our products will have all the information at their fingertips. 

The ideal candidate will be focused on delivering customer value through fostering technical understanding of our products, ensuring industry best practices for style and delivery types across our existing product documentation (we’re open to your ideas!), collaborating with stakeholders, prioritizing documentation requests, refining the documentation backlog, helping establish documentation needs at each stage of the product release process, and applying your learnings to continually improve the delivery process of the technical documentation. 

This position will report to the Head of Product Operations and have a substantial impact on the organization in shaping Invoca’s knowledge base and product delivery process. 

You Will:

• Create and publish internal and customer-facing documentation to support product adoption and customer success. This includes: product how-tos, best practices, FAQs, technical enablement documentation, and more.
• Work closely with the Product Management team to track upcoming product releases and publish supporting documentation.
• Work closely with the Customer Success team to prioritize and fill gaps in existing documentation. 
• Partner with the Customer Education team to ensure both “expected path” and “technical troubleshooting” documentation is covered.
• Work with the Head of Product Operations and stakeholders across the company to ensure documentation needs are clearly defined at all stages of the product release process.
• Manage the Jira project of documentation requests across Slack and Productboard inputs. There’s room for workflow improvement & would love for someone to bring their own ideas!
• Manage the Invoca Knowledge Base product taxonomy - curate and revise existing documentation along with organizing new entries. 
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills. 
• Nice to have: Consolidate monthly product release notes and publish to stakeholders.

You Have:

• 3 - 5 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
• BA/BS degree or equivalent practical experience.
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
• Ability to work independently in a fully remote environment, including clear communication with stakeholders and management.
• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and writing.
• Nice to have: Experience with managing an overall documentation framework, including a style guide and template layouts that can be leveraged by colleagues.
• Nice to have: Understanding of how integrations, webhooks, and APIs all work.
• Nice to have: Ability to read a coding language.
• Nice to have: Experience with Khoros, Jira, or other posting, community management and ticketing systems.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$68,000 to $92,0000 Salary Range / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

The Basics: 

As a Staff Technical Writer at Tanium, you will work closely with engineers, product managers,and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information toaccompanyour platform and products. Writersare responsible fordeveloping consumable,accurate, andtimelydocumentation from which Tanium’s prospects and customers derive real value. Writers shouldpossessthe technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

What you will do: 

• Plan and write security software installation, user, and admin guides 
• Collaborate withcross- functionalteams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials 
• Edit content written by multiple contributors 
• Collaborate with user experience team on design of product and UI text 
• Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
• Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
• Help delegate responsibility across documentation work
• Support other team members by helping remove blockers and escalating issues to management 

We are looking for someone with: 

Education 

• Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English 

Experience

• 8+ years experience in software documentation 
• Writing for a system administrator audience 
• Experience documenting for both Windows and Linux environments 
• Understanding of information architecture principles and content organization
• Familiarity with XML, HTML, topic based/structured authoring, and single sourcing
• 2+ years experience in help desk/technical support a plus
• Knowledge of DITA a plus
• Experience with Madcap Flare a plus
• Experience with IT security software/products a plus
• Self-starter with ability to learn software applications with little direction 
• Technically astute and able to understand large enterprise IT concepts 
• Interest in solving complex IT problems 
• Familiarity with general networking and database concepts 
• Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$95,000 to C$280,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

For more information on how Tanium processes your personal data, please see our Privacy Policy