Okta is seeking a technical writer with a passion for creating and delivering developer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant. 

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta’s community of developers to successfully adopt and deploy our solutions. 

If you have a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!

Core responsibilities

• Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.
• Work closely with Engineering, Product Management, QA, Support, Developer Content Strategy, and members of the Information Development team to ensure quality and accuracy of content.
• Prioritize projects when working with multiple engineering teams.
• Collaborate with developers to review and finalize API documentation.
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

Minimum knowledge, skills, and abilities

• 1-2 years relevant experience writing developer documentation for Cloud or Enterprise products.
• Bachelor degree or certificate in Technical Writing is preferred.
• Experience writing developer and API documentation.
• Experience using Visual Studio Code, Redocly or similar developer documentation tools.
• Experience using source control tools such as Git and GitHub and creating content in Markdown and YAML.
• Strong ability to understand the application of security products in the real world and produce use case-based content.

Desired knowledge 

• Proven record of writing accurate, clear, and concise documentation for a developer audience
• Knowledge of Okta or similar identity and access management solutions

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Do you have a knack for making things interesting and informative at the same time? Can you explain complicated concepts in ways everyone can understand? Are you a clear and concise writer who loves to collaborate with others while working autonomously?

 If so, we’d love to chat with you about joining our small but mighty Product Operations team. Invoca is seeking a talented Technical Writer to create and publish internal and customer-facing product documentation for our multiple products. You’ll be responsible for understanding the technical nitty-gritty so that folks who need to troubleshoot our products will have all the information at their fingertips. 

The ideal candidate will be focused on delivering customer value through fostering technical understanding of our products, ensuring industry best practices for style and delivery types across our existing product documentation (we’re open to your ideas!), collaborating with stakeholders, prioritizing documentation requests, refining the documentation backlog, helping establish documentation needs at each stage of the product release process, and applying your learnings to continually improve the delivery process of the technical documentation. 

This position will report to the Head of Product Operations and have a substantial impact on the organization in shaping Invoca’s knowledge base and product delivery process. 

You Will:

• Create and publish internal and customer-facing documentation to support product adoption and customer success. This includes: product how-tos, best practices, FAQs, technical enablement documentation, and more.
• Work closely with the Product Management team to track upcoming product releases and publish supporting documentation.
• Work closely with the Customer Success team to prioritize and fill gaps in existing documentation. 
• Partner with the Customer Education team to ensure both “expected path” and “technical troubleshooting” documentation is covered.
• Work with the Head of Product Operations and stakeholders across the company to ensure documentation needs are clearly defined at all stages of the product release process.
• Manage the Jira project of documentation requests across Slack and Productboard inputs. There’s room for workflow improvement & would love for someone to bring their own ideas!
• Manage the Invoca Knowledge Base product taxonomy - curate and revise existing documentation along with organizing new entries. 
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills. 
• Nice to have: Consolidate monthly product release notes and publish to stakeholders.

You Have:

• 3 - 5 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
• BA/BS degree or equivalent practical experience.
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
• Ability to work independently in a fully remote environment, including clear communication with stakeholders and management.
• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and writing.
• Nice to have: Experience with managing an overall documentation framework, including a style guide and template layouts that can be leveraged by colleagues.
• Nice to have: Understanding of how integrations, webhooks, and APIs all work.
• Nice to have: Ability to read a coding language.
• Nice to have: Experience with Khoros, Jira, or other posting, community management and ticketing systems.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$68,000 to $92,0000 Salary Range / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

The Basics: 

As a Staff Technical Writer at Tanium, you will work closely with engineers, product managers,and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information toaccompanyour platform and products. Writersare responsible fordeveloping consumable,accurate, andtimelydocumentation from which Tanium’s prospects and customers derive real value. Writers shouldpossessthe technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

What you will do: 

• Plan and write security software installation, user, and admin guides 
• Collaborate withcross- functionalteams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials 
• Edit content written by multiple contributors 
• Collaborate with user experience team on design of product and UI text 
• Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
• Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
• Help delegate responsibility across documentation work
• Support other team members by helping remove blockers and escalating issues to management 

We are looking for someone with: 

Education 

• Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English 

Experience

• 8+ years experience in software documentation 
• Writing for a system administrator audience 
• Experience documenting for both Windows and Linux environments 
• Understanding of information architecture principles and content organization
• Familiarity with XML, HTML, topic based/structured authoring, and single sourcing
• 2+ years experience in help desk/technical support a plus
• Knowledge of DITA a plus
• Experience with Madcap Flare a plus
• Experience with IT security software/products a plus
• Self-starter with ability to learn software applications with little direction 
• Technically astute and able to understand large enterprise IT concepts 
• Interest in solving complex IT problems 
• Familiarity with general networking and database concepts 
• Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$95,000 to C$280,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

For more information on how Tanium processes your personal data, please see our Privacy Policy

About the Company

Clarifai is a leading, full-lifecycle deep-learning AI platform for computer vision, natural language processing, LLM and audio recognition. We help organizations transform unstructured images, video, text, and audio data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own.  Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States, Canada, Argentina, India and Estonia. 

We have raised $100M in funding to date, with $60M coming from our most recent Series C, and are backed by industry leaders like Menlo Ventures, Union Square Ventures, Lux Capital, New Enterprise Associates, LDV Capital, Corazon Capital, Google Ventures, NVIDIA, Qualcomm and Osage.

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.

Your Impact

As a Technical  Writer,  you will lead the technical content strategy of documentation and the umbrella of technical documentation. You will work closely with product, and marketing in creating endearing technical documentation that entices developers and data scientists.

You will lead a team of ML analysts to create the best representation of the product as Documentation, API guides, API interfaces, SDK documentation, technical blogs and technical tutorials.

Driving SEO and SEM for the technical documentation content of the platform and evangelizing technical content to prospective developers and data scientists working with the Product and Marketing departments.

Your Opportunity

• Be the Product Documentation champion to evangelize product usage with Developers and data scientists.
• Be a technical content strategist internally and drive rigorous content delivery within the Documentation umbrella of Portal guides, API guides, API clients, technical blogs and SDK guides to drive better developer experience and also better traffic. 
• Create tutorials, FAQs, and troubleshooting guides to help users effectively navigate and utilize AI/ML products.
• Develop clear, concise, and accurate documentation for AI/ML products, including user manuals, installation guides, API documentation, and release notes.
• Ability to visualize the problem-solving needs of developers and data scientists and drive the understanding for them to solve the problems using Clarifai’s suite with effective documentation.
• Be hands-on in creating content along with AI/ML Specialists,  Engineers and Product specialists.
• Own and manage documentation umbrella of assets along with Stakeholders.
• Own documentation of standards, processes and decisions in a forum (for example Confluence, and/or drive) that improves awareness, collaboration and understanding across the team and the company.  
• Regularly update the documentation to reflect product changes, enhancements, and new features, ensuring accuracy and relevance in documenting and publishing the release notes/changelog of the product.
• Establish and maintain documentation style guidelines to ensure consistency across all product-related materials.
• Contribute to the development of templates and documentation standards to enhance the overall quality and usability of content.
• Actively seek feedback from users and internal stakeholders to continuously improve documentation quality and address user pain points.
• Iterate documentation based on user feedback and evolving product features.
• Collaborate with cross-functional teams, including engineers, data scientists, and product managers, to gather information and ensure accurate representation of technical concepts.
• Participate in product development meetings and provide input on documentation requirements.
• Interface with Marketing to drive SEO-optimized practices.
• Own the documentation property ensuring that it is aesthetically pleasing and engaging, provides excellent experiences for key personas, is accurate and current, is easy to find and navigate, and incorporates SEO best practices. 

Requirements

• Bachelor’s degree in a relevant field (e.g., Technical Writing, Computer Science, Engineering) or equivalent work experience.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects with varying deadlines.
• Attention to detail and commitment to producing high-quality documentation.
• Strong experience and passion for Content Marketing, using technical content for Marketing to target developers and data scientists.
• Desire to learn new technologies and excel in technology and data-driven marketing.
• Ability to work on Matrix organization and steer ML Analysts to create product documentation.
• Comfortable with technology stack to create content - Markdown files and HTML.
• Ability to lead by example in creating technical content for AI/ML products, the content can be Video files, Design Files, Markdown files and HTML files.
• Fluent using Google Analytics GA4 and various SEO/SEM tools (ahrefs, Moz, SEMRush)
• Understanding of cloud computing

Great to Have

• Good with Python scripting
• Experience in Video tools like OBS studio, and Fimora for Product Tutorial creation.
• Good understanding of the AI ecosystem
• Interest or passion for Artificial Intelligence, technical personas, Computer Vision, Natural Language processing
• You are technically oriented and comfortable learning about development
• You have a bias toward action and taking the initiative
• You thrive in a challenging, collaborative and exciting work environment
• You possess the ability to write persuasively, influence and communicate confidently at all levels
• You have a positive can-do attitude and are adaptable to evolving business objectives

We’re looking for a Lead Technical Writer who will lead our Engagement Docs Team - working from anywhere in Slovakia/Czech Republic for a competitive salary reflecting their motivation and skills (starting monthly from EUR 1,700 + other benefits) with offices available in Bratislava and Brno.

Are you up for the challenge?

What challenge awaits you?

The Documentation Team is responsible for organizing and maintaining knowledge about our product. This includes documenting various product features and putting together business use cases, enabling our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, partners, prospects, and consultants, our documentationis essential for supporting our scalability and efficiency. With around 8,000 pageviews/day, it gets more pageviews than our main website bloomreach.com. Just the Engagement portion of the docs gets around 4,000 pageviews/day.

Led by Jan Gercak (Knowledge Manager) and Christian Baerend (VP of Product Insight and Design), you will drive a key strategic initiative in a complex multinational environment across different departments (Product, Client Services, and Sales). We are paving Bloomreach's way to IPO and you can help us shape this ambitious vision.

As a Lead Technical Writer, your job will be to:

• Manage knowledge: Create and centralize knowledge - including features, business cases but also technical API documentation. 
• Lead a team: Mentor and empower the Engagement Docs team to support overarching Engagement product and company goals.
• Drive communication excellence: Maintain and continuously improve the highest communication standards.
• Collaborate with experts: Cooperate with Product, Sales, Clients Services, and Support to improve documentation based on the departments’ feedback. 
• Enable our users: Enable our clients, partners, and internal employees to execute more tasks independently in our products.

What else you might like about this role:

• Learn a lot and quickly! Explore the ins and outs of the Bloomreach product and the e-commerce industry. You will also be exposed to experienced and accomplished leaders and our residential communications coach Ivo Vecera.
• Managing stakeholders across several teams. The Lead Technical Writer will be take part in cross-departmental projects and will need to influence stakeholders to succeed. 
• Consulting-like experience: You will hone your problem-solving and structuring skills on a regular basis and you will have to quickly grasp difficult technical concepts.
• Responsibility for the team: You will share both difficult but also rewarding moments of growth and accomplishment with the team. These are the challenges and joys of leading a team :)
• Active exposure to strategic initiatives such as product development and partner onboarding.
• Your work will be used directly by our clients, partners and Bloomreachers, ultimately contributing to our clients’ and platform’s success.
• Bloomreach is a community of friendly, welcoming, and motivated people and you can become a part of it.

You have the following experience and qualities:

• Drive and ambition: You love to tackle new challenges, the bigger the challenge the bigger the motivation to make it happen and learn something new.
• Excellent written command of English: Your English is on a native level and you can clearly communicate the most complex ideas. 
• Clear communication and team player spirit: The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thought. Prior experience with cross-functional work in a highly collaborative environment is a plus.
• Management/Leading experience is a plus. You have experience leading a team, setting team goals, training, and empowering team members to deliver on their objectives.
• Documentation and/or copywriting experience is a plus. You have written feature documentation, user guides, and release notes. You are familiar with documentation tools and processes.
• Basic understanding of HTML, CSS, Jinja, and Javascript is a plus. You may not need to do any coding yourself, nor is it an application requirement, but familiarity and understanding of website mechanics will come in handy.

Regional benefits - Central Europe:

• Monthly lunch entitlement up to 110€ per month
• Pension scheme or health insurance depending on region

#LI-DU1

About the role:

We are seeking an experienced Technical Writer to join our expanding Technical Documentation team, dedicated to developing product documentation, troubleshooting guides, and learning resources aimed at enhancing customer self-serve capabilities and increasing the adoption of our products.

In this role, you will establish a strong and enduring partnership with multiple stakeholders across the company to enhance our user content experience. Success in this position requires an adept technical writer with SaaS documentation experience, ensuring seamless organization, easy navigation, and optimal search functionality.

This role is open to candidates residing in Mexico only, 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will:

• Collaborate closely with product managers, support engineers, and other stakeholders to gather and comprehend technical information for documentation purposes
• Guide the planning and execution of documentation projects, ensuring alignment with software/hardware development timelines and objectives
• Use a content management system (CMS) to draft, review, and publish technical information for product end users
• Utilize advanced knowledge of documentation tools, standards, and platforms to streamline content creation, review, and publication processes
• Drive continuous improvement initiatives for documentation quality, incorporating user feedback, and staying current with industry best practices 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A BA or BS in a related field (English or Computer Science), or equivalent experience
• 5+ years of experience in the technical writing field, with a successful track record of designing, authoring, and delivering online technical documentation
• Demonstrated command of the English language, both written and spoken, ensuring the production of clear and accurate documentation for an English-speaking audience
• Strong technical writing skills and impeccable written and oral communication skills, grammar skills, and interpersonal skills
• Experience with one or more CMS systems such as Paligo or Zendesk Guide

An ideal candidate also has:

• Experience in building content analytics reports and dashboards leveraging Google Analytics, Zendesk Analytics, or similar tools
• Ability to create engaging multimedia content, including quick tip videos and visual aids, to supplement and enrich technical documentation.