Technical writer Remote Jobs

15 Results

14d

Technical Writer

strategic HR, inc.Dayton, OH, Remote
Bachelor's degreeDesign

strategic HR, inc. is hiring a Remote Technical Writer

Job Description

Job Opportunity – Technical Writer with Software Solutions

 

Do you have experience creating clear content for customers? Do you have the ability to develop and maintain strong relationships? Do you want to be a part of a growing and innovative team? If you answered yes, we want to speak to you! 

 

Software Solutions is seeking a highly skilled Technical Writer to create clear, concise, and user-friendly self-help materials and webinars that empower users to navigate our products and services independently. The ideal candidate will have a strong understanding of technical concepts, excellent communication skills, experience creating videos and a passion for simplifying complex information for a broad audience. The Technical Writer will collaborate with subject matter experts to develop high-quality content that educates and engages our users through documentation, guides, tutorials, and webinars.

Responsibilities include:

  • Create self-help guides, tutorials, FAQs, knowledge base articles, and other written documentation to support users.
  • Develop and script webinars, presentations, and other instructional materials for live and recorded sessions.
  • Translate complex technical concepts into easy-to-understand, step-by-step instructions for users of varying technical expertise.
  • Ensure all documentation is clear, well-structured, and aligns with brand voice and messaging.
  • Collaborate with product and customer facing teams to design and produce engaging webinars.
  • Write and edit webinar scripts, outlines, and supporting materials such as slides, handouts, and Q&A guides.
  • Assist in hosting or moderating webinars as needed, ensuring smooth delivery and interaction with participants.
  • Work closely with product managers, developers, and customer facing teams to understand the product features, user challenges, and technical specifications.
  • Interview experts to gather relevant information and ensure the accuracy of the content being developed.
  • Maintain an organized repository of documentation and webinars, ensuring that materials are regularly updated and reflect the latest product changes.
  • Implement and follow best practices in content versioning and monitor user feedback to continuously improve content quality.
  • Recommend and implement improvements to the format, structure, and delivery of self-help materials and webinars.

Qualifications

Requirements:

  • Bachelor's degree in Technical Writing, Communication, Computer Science, or related field.
  • Proven experience as a Technical Writer, preferably with experience in creating self-help documentation and webinars.
  • Strong writing, editing, and proofreading skills, with a focus on technical accuracy and clarity.
  • Familiarity with webinar software and tools, as well as content management systems (CMS).
  • Ability to understand and explain technical concepts and systems clearly and concisely.
  • Experience working with cross-functional teams, including product development and customer support.
  • Knowledge of instructional design principles and best practices for e-learning and online content delivery is a plus.
  • Proficiency with authoring tools like Adobe Captivate, Articulate, or similar, and experience with video production/editing is desirable.
  • Excellent communication skills and the ability to collaborate with team members and stakeholders.
  • A proactive, problem-solving mindset, with a user-first approach to content creation.
  • Requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, stress control.

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30d

Technical Writer

SalesMid LevelFull Timeagileqa

Movemedical is hiring a Remote Technical Writer

Technical Writer - Movemedical - Career PageYou exhibit collaboration & problem-solving skills, being able to work independently and collaboratively, with the capacity to man

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+30d

Sr. Technical Writer

DNAnexusPrague, Czech Republic, Remote
agile10 years of experiencesqloracleDesignazureuiapigitAWS

DNAnexus is hiring a Remote Sr. Technical Writer

Job Description

Position Overview:

Are you passionate about creating truly engaging and easy to use technical documentation? If so, we are looking for a Senior Technical Writer to join our team. This person will focus on designing, developing and editing, publishing technical content.

This role requires someone who enjoys documenting and writing technical material in a user friendly way to make it easy for a user to understand how to use the platform with a strong understanding of each user persona, their needs, their technical expertise to design material for the user persona. This person will also be responsible for developing content that helps internal stakeholders better understand the feature -its use, its value and how customers will use this feature. 

RESPONSIBILITIES:

  • Create online guides, reference docs, and tutorials for technical audiences (, Bioinformaticians, Data Scientists, API Developers, Physician, Non Technical User, SQL engineers, application developers, etc).

  • Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.

  • Work with release engineers and dev ops to deliver weekly product updates and documentation.

  • Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:

    • Contributing to Knowledge Base articles and Community questions.

    • Authoring and editing technical blog posts.

    • Developing training materials, implementation guides, migration guides, best practices, and FAQs.

Qualifications

REQUIRED SKILLS/ EXPERIENCE:

  • 10+ years creating technical product documentation from scratch, as well as from specs.

  • Strong technical understanding of platforms like  Snowflake, AWS, Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with Data platform terminology.

  • Experience with one or both of the following:

    • Exposure to using and documenting any of the following security and governance technologies:

      • Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc)

      • Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect)

      • Governance (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc)

      • Privacy-enhancing technologies like differential privacy

      • Data clean rooms

    • Expose to using and documenting any of the following data engineering and data storage technologies:

      • ETL/ELT and BI.

      • Data lakes, Apache Iceberg, cloud storage.

      • Data pipelines (Kafka, streaming).
         

  • Open-source platforms and authoring/publishing tools for a "Docs-as-Code" approach (Git, RST/Sphinx, Markdown, DITA XML, etc).

  • In-depth knowledge of the content development lifecycle, including:

    • Identifying and understanding the information needs of the audience.

    • Gathering information, interviewing SMEs, and conducting research.

    • Authoring, publishing, and managing online/web content.

Required Skills & Competencies:

  • Cross-Functional Collaboration: Ability to work effectively across functions, ensuring that product marketing strategies are aligned with overall business objectives.

  • User Empathy Mindset: Deep understanding of the user and the ability to translate the feature to the users met needs and how to use the feature

  • Customer-Centric Approach: Strong ability to translate customer needs into effective learning tools

  • Communication Skills: Excellent written and oral communication skills, with the ability to clearly define and articulate feature use messaging to various stakeholders through writing.

Education & Experience:

  • Experience: 7-10 years of experience in documentation creation, case study writing, with a focus on healthcare, biotechnology, or a related field. 

  • Agile Methodology: Experience working with teams using Agile methodologies, with a demonstrated ability to foster a collaborative and matrixed team environment.

  • Regulatory Knowledge: Familiarity with regulatory environments in global markets and the ability to navigate complex compliance requirements.

  • Project Management: Strong project management skills to ensure all documentation needs are scheduled and being executed upon.

Travel Requirements:

  • None

 

Salary and Other Compensation:

The annual base salary for this position is $127,000- 137,000 with a 10% annual bonus component..  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, flexible paid time off, 12 weeks of paid parental leave, and national holidays paid.

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ReCharge Payments is hiring a Remote Technical Writer

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

 

Overview

As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.

What you’ll do

  • Live by and champion our values: #accountability, #collaboration, #iteration, #details
  • Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents. 
  • Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.
  • Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.
  • Assist with writing internal training modules, internal guides and documentation, and macros
  • Maintain our existing internal & external product documentation
  • Meet deadlines for content tasks
  • Prioritize documentation tasks based on shifting Product priorities

What you’ll bring

  • Proficiency with technical writing and communication – grammar, spelling, syntax, style
  • Skillful at breaking down complex information into easily understood sections for a less technical audience
  • An exceptional eye for detail with excellent organizational and communication skills
  • An instinct for recognizing when knowledge is missing and a passion for closing the gaps
  • Confidence in sharing information
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor 
  • Ability to juggle multiple projects and priorities
  • 1+ years of experience at Recharge training/technical writing or 2+ experience in training/technical writing at a SaaS company
  • Ability to pass a written assessment on writing skills

 

 

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

#LI-Remote

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+30d

Senior Technical Writer

TaniumDurham, NC (Hybrid)
agileDesignuilinux

Tanium is hiring a Remote Senior Technical Writer

Senior Technical Writer - Durham, North Carolina 

The Basics:  

As a Senior Technical Writer at Tanium, you will work closely with engineers, product managers, and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products. Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value. Writers should possess the technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

*Qualified candidates must live within 35 miles of Durham, NC and be willing to go to the office 3 days a week.

What you will do:  

  • Plan and write security software installation, user, and admin guides  
  • Collaborate with cross-functional teams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials  
  • Edit content written by multiple contributors  
  • Collaborate with user experience team on design of product and UI text  
  • Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices 

We are looking for someone with:  

Education  

  • Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English  

Experience 

  • 8+ years experience in software documentation  
  • Writing for a system administrator audience  
  • Experience documenting for both Windows and Linux environments  
  • Understanding of information architecture principles and content organization 
  • Experience with XML, HTML, topic based/structured authoring, and single sourcing 
  • 2+ years experience in help desk/technical support a plus 
  • Knowledge of DITA a plus 
  • Experience with Madcap Flare a plus 
  • Experience with IT security software/products a plus 
  • Self-starter with ability to learn software applications with little direction  
  • Technically astute and able to understand large enterprise IT concepts  
  • Interest in solving complex IT problems  
  • Familiarity with general networking and database concepts  
  • Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $90,000 to $275,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

 

For more information on how Tanium processes your personal data, please see our Privacy Policy.

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+30d

Staff Technical Writer

TaniumRemote, Canada
agileDesignuic++linux

Tanium is hiring a Remote Staff Technical Writer

The Basics: 

As a Staff Technical Writer at Tanium, you will work closely with engineers, product managers,and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information toaccompanyour platform and products. Writersare responsible fordeveloping consumable,accurate, andtimelydocumentation from which Tanium’s prospects and customers derive real value. Writers shouldpossessthe technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

What you will do: 

  • Plan and write security software installation, user, and admin guides 
  • Collaborate withcross- functionalteams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials 
  • Edit content written by multiple contributors 
  • Collaborate with user experience team on design of product and UI text 
  • Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
  • Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
  • Help delegate responsibility across documentation work
  • Support other team members by helping remove blockers and escalating issues to management 

We are looking for someone with: 

Education 

  • Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English 

Experience

  • 8+ years experience in software documentation 
  • Writing for a system administrator audience 
  • Experience documenting for both Windows and Linux environments 
  • Understanding of information architecture principles and content organization
  • Experience with XML, HTML, topic based/structured authoring, and single sourcing
  • 2+ years experience in help desk/technical support a plus
  • Knowledge of DITA a plus
  • Experience with Madcap Flare a plus
  • Experience with IT security software/products a plus
  • Self-starter with ability to learn software applications with little direction 
  • Technically astute and able to understand large enterprise IT concepts 
  • Interest in solving complex IT problems 
  • Familiarity with general networking and database concepts 
  • Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$90,000 to C$275,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

 

For more information on how Tanium processes your personal data, please see our Privacy Policy.

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+30d

Freelance Marketing Technical Writer

SalesMid LevelBachelor's degreeB2Bfreelance

Prowess Consulting is hiring a Remote Freelance Marketing Technical Writer

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Zealogics.com is hiring a Remote Technical Writer - Fully Remote

Technical Writer - Fully Remote - Zealogics.com - Career Pagef) Maintain the com

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+30d

Senior Technical Writer

CelonisRemote, Spain
agilesqlDesignuicss

Celonis is hiring a Remote Senior Technical Writer

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

At each and every Celonis office, we get things done quicklyby cultivating an open-minded culture with creative, collaborative, autonomous teamsin which the best ideas win. As part of Product & Engineering you will have the opportunity to grow with a steep learning curve,being equipped with responsibility from day 1. 

The Role:

Can you take complex ideas and communicate them in a simple, elegant way? Are you curious and want to learn something new every day?  Are you passionate about creating and organizing technical information that facilitates users finding the information they need when they need it? Can you collaborate with diverse teams located globally? Are you a content innovator? Do you keep up with new content creation and presentation/delivery trends? 

If this sounds like you, Celonis is seeking a Technical Writer who can work with our developers, users, and our open-source community to gather the technical information needed to create and maintain a wide variety of documentation. 

The work you’ll do:

  • Create, revise and publish world-class documentation.
  • Build relationships with product and engineering teams and actively participate in Agile teams. Be the voice of the customer!
  • Become a subject matter expert (SME) developing expertise in your product area(s).
  • Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy.
  • Write, edit and review product UI components, in-app text strings and error messages. Suggest improvements and drive consistency.
  • Partner with Celonis Academy, Customer Support and Community teams to create the best self-service experience for customers. 
  • Improve documentation through feedback analysis, support tickets and interviews. 
  • Take on additional improvement projects to improve overall documentation quality.

The qualifications you need:

  • Self-starter who can take the initiative with minimal supervision. If you see areas for improvement, let’s fix it!
  • You need to be comfortable working independently to gather information from software developers and product management about new features, and create (helpful, interesting, well-organized, consistent, high-quality) content from scratch.
  • Have prior experience documenting SaaS, client-server, on-premise, and cloud software applications.
  • Know how to participate in agile feature team meetings and represent the interests of the tech pubs team. If you have a great idea to improve a product feature, share it!
  • Enjoying learning and using new products, testing the documentation you write and becoming an expert user
  • Are confident in managing multiple tasks and solve problems in a fast-paced environment to create dynamic content for incremental feature delivery
  • Work closely with customer success to identify opportunities to make the documentation better
  • 3+ years of technical writing or KCS experience in enterprise software
  • Possess excellent content planning, organization, and time management skills.
  • Have the ability to act as an information designer, project manager, writer, editor, and publisher.
  • Experience working in Agile development environments, documenting APIs, (REST, and SOAP) or other programming languages with the ability to understand and write sample code
  • Experience with Markdown, HTML, CSS, SQL, or other Web technologies is highly beneficial.
  • Excellent (fluent) spoken and written English. Although all of our documentation will be written in English, other languages would be advantageous.

 

What Celonis can offer you:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Join us as we make processes work for people, companies and the planet.

 

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Accessibility and Candidate Notices

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+30d

Technical Writer

ASL ConsultingToronto, Canada, Remote

ASL Consulting is hiring a Remote Technical Writer

Job Description

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will be working collaboratively with software developers, quality engineers, product managers, and usability experts to make our products easier to use.

Qualifications

 

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred

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Lightspeed Human Capital Management Inc. is hiring a Remote (Remote) Technical Writer - Cloud Native - North America, EMEA

Job Description

Our clients' documentation must reflect the high-quality standards they follow when building our solutions. Pursuing this goal, our client is looking for a technical writer to help  create the best user experience for both beginners discovering their products and experts looking for advanced configuration options.

  • Design and write documentation for our products
  • Work with the engineering team to make the products easier to use and to ensure usability stays at the heart of the design
  • Select appropriate medium for message or audience
  • Standardize content across platforms and media
  • Leverage users’ feedback to improve the documentation
  • Write and review technical articles, blog posts, and talks

Qualifications

  • You have proven, successful experience in writing technical documentation for popular software
  • A passion for teaching and explaining high-level and technical concepts
  • A powerful team spirit: 
  • Extreme focus on meeting goals
  • A creative mind who loves to share: while accomplishing goals requires focus, we do not work in silos; innovating and sharing matter to us
  • Anything from serious interest to a definite passion for Open Source
  • Whatever your native language is, you are fluent in English

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ServiceTitan is hiring a Remote Technical Writer (Contract)

Job Description

Technical Writer (Contract) - Up to 6 months, full time.

ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs. 

Contract length: up to 6 months

Required

  • Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment

  • Education: Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent

  • Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful

 

Responsibilities

  • Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed

  • Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team

  • Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content 

  • Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team. 

Qualifications

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+30d

Technical Writer (Contract)

KaratRemote (Mexico)
c++

Karat is hiring a Remote Technical Writer (Contract)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join ourProductteam

Our Product team is committed to delivering value to our clients as well as stakeholders, by empowering all users both internally and externally with user-friendly product documentations.

What you will do

As a contract Technical Writer, you will develop a robust knowledge management system and supplement documentations in our tutorials and guides, by partnering with our technical, operations, and product colleagues. This is a 40-hour, three-month contract. Working hours will be 9 PT to 5 pm PT, Monday through Friday.

We are looking to hire this position out ofMexico

  • Develop and maintain comprehensive documentation of the Company’s policies, procedures, and standards, including user manuals, knowledge articles, and release notes.
  • Develop and maintain documentation repositories and knowledge management systems.
  • Work closely with the Company’s engineering team to understand complex technical concepts and translate them into clear and concise documentation for non-technical audiences.
  • Organize and structure information effectively, ensuring logical flow and easy navigation within the documentation, enabling both customer ops and business colleagues to easily understand products and processes.
  • Collaborate with stakeholders to gather information and ensure the accuracy and completeness of technical content.
  • Review and edit documentation written by other team members for clarity, accuracy, and consistency.

The experience you will bring

  • 3+ years of experience in technical writing or technical communications roles, with some process management experience
  • Experience of creating high-quality technical documentation, including user manuals, technical guides, flow charts, videos, and release notes
  • Experience with version control management, including creating and implementing new process
  • Strong English communication skills (verbal and written)

Applicants, please note: submissions not 100% in English will not be considered.


Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

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+30d

Senior Technical Writer

VeracodeRemote, US
Designapi

Veracode is hiring a Remote Senior Technical Writer

Senior Technical Writer

Looking for an innovative, high-growth company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is recognized as a premier provider of SaaS-based software security solutions, transforming the way companies secure applications in today’s software-driven world. Veracode recently acquired Longbow Security, a pioneer in security risk management for cloud-native environments, underscoring our commitment to help organizations effectively manage and reduce application risk across the growing attack surface. Learn more about us at www.veracode.com!

TheSenior Technical Writer is responsible for creating, editing, and maintaining technical documentation that effectively communicates complex information to various audiences. They collaborate closely with subject matter experts (SMEs), engineers, and other stakeholders to gather information and ensure accuracy and clarity in technical documents. The Senior Technical Writer plays a crucial role in the development of user guides, manuals, API documentation, product content, white papers, and other technical materials to support product development, implementation, and customer usage.

What you will be responsible for:

  • Develop clear, concise, and accurate technical documentation, including user guides, installation manuals, release notes, API documentation, and troubleshooting guides.
  • Develop in-product security content working with the Longbow security engineering and research teams
  • Work closely with cross-functional teams such as product managers, engineers, quality assurance, and customer support to gather information and ensure alignment on technical content.
  • Participate in project planning meetings to determine documentation requirements, timelines, and priorities.
  • Conduct research and gather information from various sources, including technical specifications, design documents, and interviews with SMEs, to understand complex technical concepts and translate them into user-friendly documentation.
  • Establish and maintain documentation standards, templates, and style guides to ensure consistency and adherence to best practices.

Required Skills:

  • Bachelor’s degree in English, Technical Communication, Computer Science, or related field.
  • Proven experience as a technical writer, with a strong portfolio demonstrating the ability to create high-quality technical documentation.
  • Proficiency in authoring tools such as Microsoft Word, Microsoft Excel, Adobe FrameMaker, MadCap Flare, or similar.
  • Familiarity with markup languages such as XML and HTML.
  • Experience with version control systems such as Git.

What we offer you

  • Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. 
  • Wellness benefits to help you focus on what’s most important.
  • “Take What You Need” time off policy.
  • Extensive development and training offerings to help you grow your career at Veracode.
  • Generous 401k match to help save for your future.
  • Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade: Senior

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Fraudulent Recruitment Alert - Be Aware and Stay Informed

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Here’s our recruitment promise to you:

  • Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
  • Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
  • Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.

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+30d

Technical Writer

Mid LevelFull TimeBachelor's degree

Serigor Inc. is hiring a Remote Technical Writer

Technical Writer - Serigor Inc. - Career Page

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