Technical writer Remote Jobs

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4d

Technical Writer

OktaCanada (Remote)
Bachelor degreeDesignapiqagitc++

Okta is hiring a Remote Technical Writer

Get to know Okta


Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Okta is seeking a technical writer with a passion for creating and delivering developer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant. 

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta’s community of developers to successfully adopt and deploy our solutions. 

If you have a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!

Core responsibilities

  • Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.
  • Work closely with Engineering, Product Management, QA, Support, Developer Content Strategy, and members of the Information Development team to ensure quality and accuracy of content.
  • Prioritize projects when working with multiple engineering teams.
  • Collaborate with developers to review and finalize API documentation.
  • Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

Minimum knowledge, skills, and abilities

  • 1-2 years relevant experience writing developer documentation for Cloud or Enterprise products.
  • Bachelor degree or certificate in Technical Writing is preferred.
  • Experience writing developer and API documentation.
  • Experience using Visual Studio Code, Redocly or similar developer documentation tools.
  • Experience using source control tools such as Git and GitHub and creating content in Markdown and YAML.
  • Strong ability to understand the application of security products in the real world and produce use case-based content.

Desired knowledge 

  • Proven record of writing accurate, clear, and concise documentation for a developer audience
  • Knowledge of Okta or similar identity and access management solutions




Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:
$75,000$113,000 CAD

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/

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25d

Technical Writer

Bachelor's degree

Serigor Inc. is hiring a Remote Technical Writer

Technical Writer - Serigor Inc. - Career Page

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+30d

Technical Writer

7 years of experienceagileqa

MacStadium is hiring a Remote Technical Writer

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+30d

Technical Writer

Rootstock SoftwarePhilippines Remote
agileBachelor's degreejirasalesforceDesignapi

Rootstock Software is hiring a Remote Technical Writer

About Us:

Rootstock Software® is disrupting the ERP space! We are a worldwide provider of cloud ERP on the Salesforce Cloud Platform. When combined with Salesforce CRM, Rootstock Cloud ERP offers manufacturing, distribution, and supply chain organizations a single platform to grow and manage their businesses. Rootstock Cloud ERP is a flexible, modern, and digitally connected system that transforms companies to deliver a more personalized customer experience, efficiently scale operations, and out-service the competition.

Rootstock Software® serves customers throughout North America, Europe, and Asia Pacific and is available exclusively on the Salesforce Platform (Force.com) via the Salesforce AppExchange, the world’s most-popular marketplace for business apps. Organizations now have insight on what is happening or what will happen at each step of the manufacturing, distribution, and supply chain processes.

We are currently seeking a talented and experienced Technical Writer to join our Research and Development (R&D) team as we continue to innovate and expand our product offerings.

This is a remote position based in thePhilippines.
.

Role Overview:

Detail-oriented Technical Writer with a background in ERP (Enterprise Resource Planning) software or related complex software application. You will play a crucial role in creating high-quality technical documentation, ensuring information is readily accessible and easily understood by diverse audiences. You will work closely with our product owners and engineering teams to understand and transpose their work into user-friendly documentation and knowledgebase articles. Additionally, you will create internal technical content to support our engineering efforts and help establish a culture of technical documentation excellence within the organization. This is a key role within engineering and will be a part of the Product Owner organization.

Key Responsibilities:

  • Content Creation: Produce high-quality technical documentation, including user guides, API documentation, release notes, and knowledge base articles, based on input from engineering teams and Product Owners.
  • Collaboration: Work closely with engineering, support, and other teams to understand technical concepts and translate them into easily understandable documentation for end-users.
  • Knowledge Base Management: Build and organize the knowledge base for our products, ensuring that it remains comprehensive, up-to-date, and easily accessible to internal and external stakeholders.
  • Internal Technical Content: Create slightly more technical internal content, such as technical specifications, design documents, and process documentation, to support engineering efforts and ensure team alignment.
  • Documentation Reviews: Collaborate with engineers to review technical documentation for accuracy, clarity, and completeness, providing feedback and revisions as needed.
  • Process Improvement: Identify opportunities to improve documentation processes and tools, streamlining content creation and ensuring consistency and quality across all documentation.
  • Training and Education: Conduct training sessions and workshops to educate engineering teams on best practices for technical documentation, helping to establish a culture of documentation excellence within the organization.

Qualifications:

  • Proven experience as a Technical Writer, preferably in an ERP software development environment or related complex software application.
  • Strong technical aptitude and ability to understand and explain complex technical concepts clearly and concisely.
  • Excellent writing and editing skills, with a keen eye for detail and the ability to maintain a consistent voice and style across different types of documentation.
  • Experience with documentation tools such as Markdown, Confluence, and GitLab.
  • Familiarity with Agile development methodologies and the ability to work collaboratively with cross-functional teams.
  • Prior experience with JIRA and creating/maintaining Confluence pages preferred but not required.
  • Ability to work independently and manage multiple projects simultaneously.
  • Bachelor's degree in English, Technical Writing, Computer Science, or a related field.
  • Excellent communication and collaboration skills. Proficiency in English language (written and spoken).

Join us at Rootstock Software and be part of a dynamic R&D team shaping the future of cloud manufacturing and supply chain solutions. If you are a talented Technical Writer passionate about translating technical information into straightforward, user-friendly content, we invite you to apply for this role. Your contributions will play a crucial role in helping us deliver exceptional products and experiences to our customers.

To apply, please submit your resume detailing your relevant experience in technical writing and why you are the ideal candidate for this role.

Rootstock Software is an equal-opportunity employer. We encourage candidates of all backgrounds to apply.

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+30d

Senior Technical Writer

InvocaRemote
jirasalesforceslack

Invoca is hiring a Remote Senior Technical Writer

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Do you have a knack for making things interesting and informative at the same time? Can you explain complicated concepts in ways everyone can understand? Are you a clear and concise writer who loves to collaborate with others while working autonomously?

 

 If so, we’d love to chat with you about joining our small but mighty Product Operations team. Invoca is seeking a talented Technical Writer to create and publish internal and customer-facing product documentation for our multiple products. You’ll be responsible for understanding the technical nitty-gritty so that folks who need to troubleshoot our products will have all the information at their fingertips. 

 

The ideal candidate will be focused on delivering customer value through fostering technical understanding of our products, ensuring industry best practices for style and delivery types across our existing product documentation (we’re open to your ideas!), collaborating with stakeholders, prioritizing documentation requests, refining the documentation backlog, helping establish documentation needs at each stage of the product release process, and applying your learnings to continually improve the delivery process of the technical documentation. 

 

This position will report to the Head of Product Operations and have a substantial impact on the organization in shaping Invoca’s knowledge base and product delivery process. 

 

You Will:

  • Create and publish internal and customer-facing documentation to support product adoption and customer success. This includes: product how-tos, best practices, FAQs, technical enablement documentation, and more.
  • Work closely with the Product Management team to track upcoming product releases and publish supporting documentation.
  • Work closely with the Customer Success team to prioritize and fill gaps in existing documentation. 
  • Partner with the Customer Education team to ensure both “expected path” and “technical troubleshooting” documentation is covered.
  • Work with the Head of Product Operations and stakeholders across the company to ensure documentation needs are clearly defined at all stages of the product release process.
  • Manage the Jira project of documentation requests across Slack and Productboard inputs. There’s room for workflow improvement & would love for someone to bring their own ideas!
  • Manage the Invoca Knowledge Base product taxonomy - curate and revise existing documentation along with organizing new entries. 
  • Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills. 
  • Nice to have: Consolidate monthly product release notes and publish to stakeholders.

You Have:

  • 3 - 5 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
  • BA/BS degree or equivalent practical experience.
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Ability to work independently in a fully remote environment, including clear communication with stakeholders and management.
  • Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and writing.
  • Nice to have: Experience with managing an overall documentation framework, including a style guide and template layouts that can be leveraged by colleagues.
  • Nice to have: Understanding of how integrations, webhooks, and APIs all work.
  • Nice to have: Ability to read a coding language.
  • Nice to have: Experience with Khoros, Jira, or other posting, community management and ticketing systems.

 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

  • Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
  • Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  • Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
  • Position Base Range -$68,000 to $92,0000 Salary Range / plus bonus potential
  • Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

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+30d

Staff Technical Writer

TaniumRemote, Canada
agileDesignuilinux

Tanium is hiring a Remote Staff Technical Writer

The Basics: 

As a Staff Technical Writer at Tanium, you will work closely with engineers, product managers,and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information toaccompanyour platform and products. Writersare responsible fordeveloping consumable,accurate, andtimelydocumentation from which Tanium’s prospects and customers derive real value. Writers shouldpossessthe technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

What you will do: 

  • Plan and write security software installation, user, and admin guides 
  • Collaborate withcross- functionalteams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials 
  • Edit content written by multiple contributors 
  • Collaborate with user experience team on design of product and UI text 
  • Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
  • Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
  • Help delegate responsibility across documentation work
  • Support other team members by helping remove blockers and escalating issues to management 

We are looking for someone with: 

Education 

  • Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English 

Experience

  • 8+ years experience in software documentation 
  • Writing for a system administrator audience 
  • Experience documenting for both Windows and Linux environments 
  • Understanding of information architecture principles and content organization
  • Familiarity with XML, HTML, topic based/structured authoring, and single sourcing
  • 2+ years experience in help desk/technical support a plus
  • Knowledge of DITA a plus
  • Experience with Madcap Flare a plus
  • Experience with IT security software/products a plus
  • Self-starter with ability to learn software applications with little direction 
  • Technically astute and able to understand large enterprise IT concepts 
  • Interest in solving complex IT problems 
  • Familiarity with general networking and database concepts 
  • Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is C$95,000 to C$280,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

 

For more information on how Tanium processes your personal data, please see our Privacy Policy

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+30d

Technical Writer

ClarifaiRemote (India)
Designapic++python

Clarifai is hiring a Remote Technical Writer

About the Company

Clarifai is a leading, full-lifecycle deep-learning AI platform for computer vision, natural language processing, LLM and audio recognition. We help organizations transform unstructured images, video, text, and audio data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own.  Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States, Canada, Argentina, India and Estonia. 

We have raised $100M in funding to date, with $60M coming from our most recent Series C, and are backed by industry leaders like Menlo Ventures, Union Square Ventures, Lux Capital, New Enterprise Associates, LDV Capital, Corazon Capital, Google Ventures, NVIDIA, Qualcomm and Osage.

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.

Your Impact

As a Technical  Writer,  you will lead the technical content strategy of documentation and the umbrella of technical documentation. You will work closely with product, and marketing in creating endearing technical documentation that entices developers and data scientists.

You will lead a team of ML analysts to create the best representation of the product as Documentation, API guides, API interfaces, SDK documentation, technical blogs and technical tutorials.

Driving SEO and SEM for the technical documentation content of the platform and evangelizing technical content to prospective developers and data scientists working with the Product and Marketing departments.

Your Opportunity

  • Be the Product Documentation champion to evangelize product usage with Developers and data scientists.
  • Be a technical content strategist internally and drive rigorous content delivery within the Documentation umbrella of Portal guides, API guides, API clients, technical blogs and SDK guides to drive better developer experience and also better traffic. 
  • Create tutorials, FAQs, and troubleshooting guides to help users effectively navigate and utilize AI/ML products.
  • Develop clear, concise, and accurate documentation for AI/ML products, including user manuals, installation guides, API documentation, and release notes.
  • Ability to visualize the problem-solving needs of developers and data scientists and drive the understanding for them to solve the problems using Clarifai’s suite with effective documentation.
  • Be hands-on in creating content along with AI/ML Specialists,  Engineers and Product specialists.
  • Own and manage documentation umbrella of assets along with Stakeholders.
  • Own documentation of standards, processes and decisions in a forum (for example Confluence, and/or drive) that improves awareness, collaboration and understanding across the team and the company.  
  • Regularly update the documentation to reflect product changes, enhancements, and new features, ensuring accuracy and relevance in documenting and publishing the release notes/changelog of the product.
  • Establish and maintain documentation style guidelines to ensure consistency across all product-related materials.
  • Contribute to the development of templates and documentation standards to enhance the overall quality and usability of content.
  • Actively seek feedback from users and internal stakeholders to continuously improve documentation quality and address user pain points.
  • Iterate documentation based on user feedback and evolving product features.
  • Collaborate with cross-functional teams, including engineers, data scientists, and product managers, to gather information and ensure accurate representation of technical concepts.
  • Participate in product development meetings and provide input on documentation requirements.
  • Interface with Marketing to drive SEO-optimized practices.
  • Own the documentation property ensuring that it is aesthetically pleasing and engaging, provides excellent experiences for key personas, is accurate and current, is easy to find and navigate, and incorporates SEO best practices. 

 

Requirements

  • Bachelor’s degree in a relevant field (e.g., Technical Writing, Computer Science, Engineering) or equivalent work experience.
  • Excellent communication and collaboration skills.
  • Ability to manage multiple projects with varying deadlines.
  • Attention to detail and commitment to producing high-quality documentation.
  • Strong experience and passion for Content Marketing, using technical content for Marketing to target developers and data scientists.
  • Desire to learn new technologies and excel in technology and data-driven marketing.
  • Ability to work on Matrix organization and steer ML Analysts to create product documentation.
  • Comfortable with technology stack to create content - Markdown files and HTML.
  • Ability to lead by example in creating technical content for AI/ML products, the content can be Video files, Design Files, Markdown files and HTML files.
  • Fluent using Google Analytics GA4 and various SEO/SEM tools (ahrefs, Moz, SEMRush)
  • Understanding of cloud computing

Great to Have

  • Good with Python scripting
  • Experience in Video tools like OBS studio, and Fimora for Product Tutorial creation.
  • Good understanding of the AI ecosystem
  • Interest or passion for Artificial Intelligence, technical personas, Computer Vision, Natural Language processing
  • You are technically oriented and comfortable learning about development
  • You have a bias toward action and taking the initiative
  • You thrive in a challenging, collaborative and exciting work environment
  • You possess the ability to write persuasively, influence and communicate confidently at all levels
  • You have a positive can-do attitude and are adaptable to evolving business objectives

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+30d

Lead Technical Writer

BloomreachRemote, Slovakia, Czech Republic
remote-firstDesignapicssjavascript

Bloomreach is hiring a Remote Lead Technical Writer

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

We’re looking for a Lead Technical Writer who will lead our Engagement Docs Team - working from anywhere in Slovakia/Czech Republic for a competitive salary reflecting their motivation and skills (starting monthly from EUR 1,700 + other benefits) with offices available in Bratislava and Brno.

Are you up for the challenge?

What challenge awaits you?

The Documentation Team is responsible for organizing and maintaining knowledge about our product. This includes documenting various product features and putting together business use cases, enabling our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, partners, prospects, and consultants, our documentationis essential for supporting our scalability and efficiency. With around 8,000 pageviews/day, it gets more pageviews than our main website bloomreach.com. Just the Engagement portion of the docs gets around 4,000 pageviews/day.

Led by Jan Gercak (Knowledge Manager) and Christian Baerend (VP of Product Insight and Design), you will drive a key strategic initiative in a complex multinational environment across different departments (Product, Client Services, and Sales). We are paving Bloomreach's way to IPO and you can help us shape this ambitious vision.

As a Lead Technical Writer, your job will be to:

  • Manage knowledge: Create and centralize knowledge - including features, business cases but also technical API documentation. 
  • Lead a team: Mentor and empower the Engagement Docs team to support overarching Engagement product and company goals.
  • Drive communication excellence: Maintain and continuously improve the highest communication standards.
  • Collaborate with experts: Cooperate with Product, Sales, Clients Services, and Support to improve documentation based on the departments’ feedback. 
  • Enable our users: Enable our clients, partners, and internal employees to execute more tasks independently in our products.

What else you might like about this role:

  • Learn a lot and quickly! Explore the ins and outs of the Bloomreach product and the e-commerce industry. You will also be exposed to experienced and accomplished leaders and our residential communications coach Ivo Vecera.
  • Managing stakeholders across several teams. The Lead Technical Writer will be take part in cross-departmental projects and will need to influence stakeholders to succeed. 
  • Consulting-like experience: You will hone your problem-solving and structuring skills on a regular basis and you will have to quickly grasp difficult technical concepts.
  • Responsibility for the team: You will share both difficult but also rewarding moments of growth and accomplishment with the team. These are the challenges and joys of leading a team :)
  • Active exposure to strategic initiatives such as product development and partner onboarding.
  • Your work will be used directly by our clients, partners and Bloomreachers, ultimately contributing to our clients’ and platform’s success.
  • Bloomreach is a community of friendly, welcoming, and motivated people and you can become a part of it.

You have the following experience and qualities:

  • Drive and ambition: You love to tackle new challenges, the bigger the challenge the bigger the motivation to make it happen and learn something new.
  • Excellent written command of English: Your English is on a native level and you can clearly communicate the most complex ideas. 
  • Clear communication and team player spirit: The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thought. Prior experience with cross-functional work in a highly collaborative environment is a plus.
  • Management/Leading experience is a plus. You have experience leading a team, setting team goals, training, and empowering team members to deliver on their objectives.
  • Documentation and/or copywriting experience is a plus. You have written feature documentation, user guides, and release notes. You are familiar with documentation tools and processes.
  • Basic understanding of HTML, CSS, Jinja, and Javascript is a plus. You may not need to do any coding yourself, nor is it an application requirement, but familiarity and understanding of website mechanics will come in handy.

Regional benefits - Central Europe:

  • Monthly lunch entitlement up to 110€ per month
  • Pension scheme or health insurance depending on region

#LI-DU1

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our5 valuesand the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • TheBloomreach Glassdoor pageelaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coachIvo Večeřais available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

 #LI-Remote

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+30d

Technical Writer

ASL ConsultingToronto, Canada, Remote

ASL Consulting is hiring a Remote Technical Writer

Job Description

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will be working collaboratively with software developers, quality engineers, product managers, and usability experts to make our products easier to use.

Qualifications

 

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred

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Lightspeed Human Capital Management Inc. is hiring a Remote (Remote) Technical Writer - Cloud Native - North America, EMEA

Job Description

Our clients' documentation must reflect the high-quality standards they follow when building our solutions. Pursuing this goal, our client is looking for a technical writer to help  create the best user experience for both beginners discovering their products and experts looking for advanced configuration options.

  • Design and write documentation for our products
  • Work with the engineering team to make the products easier to use and to ensure usability stays at the heart of the design
  • Select appropriate medium for message or audience
  • Standardize content across platforms and media
  • Leverage users’ feedback to improve the documentation
  • Write and review technical articles, blog posts, and talks

Qualifications

  • You have proven, successful experience in writing technical documentation for popular software
  • A passion for teaching and explaining high-level and technical concepts
  • A powerful team spirit: 
  • Extreme focus on meeting goals
  • A creative mind who loves to share: while accomplishing goals requires focus, we do not work in silos; innovating and sharing matter to us
  • Anything from serious interest to a definite passion for Open Source
  • Whatever your native language is, you are fluent in English

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ServiceTitan is hiring a Remote Technical Writer (Contract)

Job Description

Technical Writer (Contract) - Up to 6 months, full time.

ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs. 

Contract length: up to 6 months

Required

  • Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment

  • Education: Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent

  • Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful

 

Responsibilities

  • Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed

  • Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team

  • Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content 

  • Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team. 

Qualifications

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+30d

Technical Writer

CircleCIRemote US, Remote CAD

CircleCI is hiring a Remote Technical Writer

Job Application for Technical Writer at CircleCI

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Culture Biosciences is hiring a Remote Technical Writer (Contract)

About Us:

Culture’s mission is to simplify bioprocess development and make it as fast and easy to scale bioprocesses, as it is to scale software. With this mission, Culture’s first offering enables biopharma, biotechnology, and synthetic biology companies to execute their bioprocessing R&D in the cloud. Our clients design, manage, and analyze bioprocess experiments in Culture’s Console web application. Culture’s offering enables customers to focus on designing and improving their processes versus spending time and effort building out their own high-throughput process development laboratories. Customers remotely observe their processes and analyze data while their experiments are executed in Culture’s cloud bioreactor facility in South San Francisco. The facility is enabled by Culture’s proprietary 250mL and 5L single-use bioreactor technology and software systems.

At Culture, we combine our passions for biomanufacturing, engineering, and operations to build new solutions that make bioprocess development faster. We value curiosity, communication, collaboration, a customer focused mindset and a drive for results.

The Role

You will be responsible for creating and revising hardware manufacturing procedures and forms. This is a contract role, expected to last for approximately 6 months and work approximately 15-20 hours per week. 

What you'll do

  • Critique and improve accuracy and flow of technical documentation through interaction with manufacturing.
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel.
  • Ensure that the documents are clear, concise, and technically accurate. Use photographs, drawings, diagrams, animation, and charts to increase users’ understanding.
  • Collaborate and provide documentation support to New Product teams, including developing/refining manufacturing instructions.
  • Observe manufacturing processes on occasion to understand manufacturing processes or opportunities for documentation improvement.
  • Collaborate closely with key stakeholders.

What we're seeking

Must have

  • 5 or more years of relevant experience as a writer and/or process documentation specialist. Prior experience working in a fast-paced environment, preferably a startup environment.
  • Exceptional writing and presentation skills with proven experience in developing/implementing training content for manufacturing processes.
  • Work independently and within cross-functional teams.
  • Experience executing technical writing for hardware manufacturing processes and procedures including acceptance activities and process controls, identification and traceability, quality auditing, etc. preferred.
  • Effective analytical problem solving, judgment and decision-making skills.
  • Ability to meet deadlines while successfully managing several projects in parallel.
  • Working knowledge of quality system requirements (QSR) and good manufacturing practices (GMP) is highly preferred.

Nice to have

  • BS or MS in a technical discipline is preferred, but not necessarily required for a candidate who has relevant years’ experience technical writing experience.
  • Comfort with ambiguity and resilient when facing rapid change.

In return, we offer a supportive environment. We value:

  • Lifting each other up and enabling others to be their best
  • Commitment to reliability
  • Empowering ownership to drive progress
  • Trying new things; big innovations start with small ideas and actions

Location & Schedule: 

  • This is a remote role. For local candidates there is an opportunity to visit the manufacturing site.
  • This is a fixed contract role; it is expected to be a six month contract, approximately 15-25 hours per week

Hourly rate:

  • The rate for this contract role will be $60 to $75 hourly. 

Culture Biosciences provides equal employment opportunities to all employees and applicants. We seek to build a company that promotes inclusion and expands the diversity of our industry as a whole. We encourage people with identities underrepresented in biotech and technology to apply.

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+30d

Senior Technical Writer

SamsaraRemote - Mexico

Samsara is hiring a Remote Senior Technical Writer

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

Click hereto learn more about Samsara's cultural philosophy.

About the role:

We are seeking an experienced Technical Writer to join our expanding Technical Documentation team, dedicated to developing product documentation, troubleshooting guides, and learning resources aimed at enhancing customer self-serve capabilities and increasing the adoption of our products.

In this role, you will establish a strong and enduring partnership with multiple stakeholders across the company to enhance our user content experience. Success in this position requires an adept technical writer with SaaS documentation experience, ensuring seamless organization, easy navigation, and optimal search functionality.

This role is open to candidates residing in Mexico only, 

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will:

  • Collaborate closely with product managers, support engineers, and other stakeholders to gather and comprehend technical information for documentation purposes
  • Guide the planning and execution of documentation projects, ensuring alignment with software/hardware development timelines and objectives
  • Use a content management system (CMS) to draft, review, and publish technical information for product end users
  • Utilize advanced knowledge of documentation tools, standards, and platforms to streamline content creation, review, and publication processes
  • Drive continuous improvement initiatives for documentation quality, incorporating user feedback, and staying current with industry best practices 
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

  • A BA or BS in a related field (English or Computer Science), or equivalent experience
  • 5+ years of experience in the technical writing field, with a successful track record of designing, authoring, and delivering online technical documentation
  • Demonstrated command of the English language, both written and spoken, ensuring the production of clear and accurate documentation for an English-speaking audience
  • Strong technical writing skills and impeccable written and oral communication skills, grammar skills, and interpersonal skills
  • Experience with one or more CMS systems such as Paligo or Zendesk Guide

An ideal candidate also has:

  • Experience in building content analytics reports and dashboards leveraging Google Analytics, Zendesk Analytics, or similar tools
  • Ability to create engaging multimedia content, including quick tip videos and visual aids, to supplement and enrich technical documentation.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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