Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Impact

As a technical writer at Palo Alto Networks, you will help our customers bolster the security of their operations and critical data in the public cloud and mitigate cloud security and compliance risks that threaten their ability to drive digital business. As they adopt public cloud platforms, you’ll play a key role in documenting how customers can use our API-based technology to monitor their cloud assets, detect security risks and help incident response teams investigate and respond to threats. By developing high-quality content, you will ensure their success in using our services across multiple public cloud environments and help our customers safely adopt public cloud.

We are looking for a writer who is passionate about how our users experience documentation, curious about how the product works and integrates with cloud technologies, and staunch in developing the workflows and best practices for enabling users successfully deploy our technologies. This effort will directly contribute in helping our users fully utilize the platform to protect their enterprise resources and generate fewer calls to our support organization. 

About You

• Facility with technology—You’re curious, not afraid to be hands-on with the products, and are familiar with public and hybrid cloud deployments and infrastructures so that you can empathize with the challenges our customers face.

• Know the craft—You like writing more than you like doing anything else and you believe that delivering high quality documentation is the corner stone of customer success. You have an innate ability to think like and write for administrators, and can articulate not only how something works, but also when and why to use a particular configuration/setting. You can also follow an established writing style guide and work with your editors to provide consistent and cohesive content, and the best possible documentation for our customers.

• Innovation—You are creative, and love to experiment with new ways to present information in a way that enables a positive user experience with our products.

• Organization—You can take large amounts of technical details and organize them into topics that users can easily find and use to solve their security problems. 

• Initiative—You’re not afraid to propose changes and have a proactive and open-minded attitude to resolving problems and delivering results.

• Interpersonal skills—You are able to work with developers, QA, PMs, customers, SEs, and support to successfully gather information required to understand the problems our users are facing and the ways our products help to solve them. You think and work independently, but operate as part of a team.

• Adaptable—You can prioritize, adjust to changes midstream, and succeed in an ambiguous environment with competing demands.

Your Experience

• Knowledge of cloud platforms (e.g., AWS, GCP, Microsoft Azure), and are enthusiastic in writing about cloud-computing, containers, and orchestration technologies. 

• Demonstrated ability to work independently in a dynamic environment with distributed team members.

• Minimum 5 years of proven technical writing experience with topic-based writing and delivering content to enable a rich and engaging learning experience for users. For example, you have created deployment guides, onboarding tutorials, use case examples, best practices guides, and/or blogs that enable customer success.

• Proficient with DITA, structured FrameMaker, Markdown, and AcrobatPro. Experience with Adobe AEM highly desirable. 

• Video tutorial creation (Camtasia), and/or proficiency developing illustrations (Adobe Illustrator or Google Slides) is desirable. 

• Experience with source control tools (Perforce, GitHub), and bug tracking/collaboration tools (Jira/Confluence).

Education:

BA/BS or equivalent experience required.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge the status quo of cybersecurity. We can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, please visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

All your information will be kept confidential according to EEO guidelines.

#LI-LC1

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

About ExB:

ExB Group is a technology company in the field of Artificial Intelligence. Our vision is to teach machines to understand and process natural language.

Our goal is to create the ultimate “Verstehmaschine“: a cognitive system that sets new standards in machine learning and opens up new perspectives for many industries in automated knowledge and document processing (IDP). It is already used by top companies to automate all workflows that involve unstructured data.

About the position: 

As a technical writer, you interact with the different teams at ExB: from product management to research,  development to QA, the colleagues support you in identifying documentation requirements and prioritizing content.

Working together in a team is based on close cooperation, trust and mutual support. If you are enthusiastic about the latest technologies, software development and complex topics, taking  responsibility for yourself but also like working in a team, you can support your new colleagues with the following tasks:

• You make existing product documentation available for users
• You understand our product features and communicate them to users well, knowing their needs
• You optimize our language towards the target groups
• You independently organize documentation needs along the running projects and user needs
• You create templates for technical documentation, product information, descriptions and tutorials for customers based on jointly defined priorities (to enable also others to help with the documentation)
• You support our marketing team with your content and technical expertise

• Permanent residence and EU-Citizenship is a must
• 2 years minimum of work experience
• Experience in creating user manuals for complex software (work samples)
• Familiar & well versed with single sourcing principles, revision control and issue tracking systems, Git and Git workflows
• Experienced with AsciiDoc & IntelliJ
• Fluent in German and English
• You like to take responsibility and act analytically with attention to detail
• Independent way of working

Benefits of working with ExB:

• Exceptional and challenging tasks in cooperation with a small team
• International working environment and a flat hierarchy
• Freedom in shaping your tasks along your own skills and interests
• Opportunity to quickly expand knowledge and skills in the field of AI and cloud systems, thus investing in your own future and helping to shape the company's development
• Flexible working hours in the office or from wherever you please
• Individual workstation equipment (MacBook, Laptop with Linux, Windows...)

You are fascinated by artificial intelligence and want to contribute as a Technical Writer to the success of ExB?

Then we are looking forward to your application – and to meeting you!

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian Consumer Services provides credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.  This group is divided into two divisions; the Direct-to-Consumer team provides these solutions directly to consumers while the Partner Solutions team empowers companies to provide these solutions to their consumers. 

Whether it is directly through our websites or via one of our partners, our consumers now have access to valuable credit education and identity protection solutions that help them protect their personal information.  We are also the leader in Global Data Breach services, helping businesses for over 15 years.

Technical Writer

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable. Experian Consumer Services, part of Experian Group Limited, delivers online credit reports, credit scores and credit monitoring products to consumers all across the United States. Our products promote greater financial health and opportunity among consumers by enabling them to understand, manage and protect their personal information.

Our Analytics team is focused on understanding strategic business objectives, relating objectives to measurable KPIs, and delivering actionable insights that promote continuous performance improvements. As a Technical Writer, you will be critical to ensuring that the Analytics team has the right data to be able to report on performance, create predictive models, and make data-driven decisions. You will collaborate with a tight-knit team to resolve the challenges of stakeholders across the business. You should be detail oriented, take pride in the quality of your work, and have excellent communication skills.

Primary Responsibilities:

• Work closely with Analytics team leads to define analytics requirements for new product features of Experian’s consumer-facing websites and native mobile apps in order to meet reporting needs
• Convert analytics requirements into user stories to submit to Technology teams
• Work closely with Technology teams to prioritize, groom, and clarify any requirements
• Provide User Acceptance Testing (UAT) of stories, validating that the conditions of the stories have been met and that data is flowing into event tables as expected
• Create and submit defects to Technology teams and work with them to resolve bugs.
• Actively maintain statuses of projects in progress and work to ensure that analytics interests are on track

Knowledge, Experience & Qualifications

Applicants must meet the following requirements:

• Must have 2 or more years of professional work experience writing technical requirements/user stories.
• Bachelor's degree from an accredited college or university, or equivalent experience.
• Detail oriented, with a focus on quality.
• Proficient analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Virtual or home-based location OK
   

Preferred experience:

• Knowledgeable of Agile software development methodologies.
• Experience with enterprise analytics reporting and visualization tools.
• Experience with QA testing websites.
• Experience with basic SQL techniques.

Perks

• 3 weeks of vacation, five sick days and two volunteer days (plus twelve paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of 10%
• Flexible work schedule and relaxed dress code

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

What this Job Entails: 

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create and maintain how-to documentation related to inventory management and IT logistics

• Develop collateral for a Learning Management System (LMS)

• Ensure documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

• Provide expertise to others in terms of effective communication methods

• Develop narrative content along with graphics and diagrams

• Develop and edit weekly communications to inventory technicians, for content related to change management

• Conduct interviews with various users and technical staff to gather data for documentation.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience writing, proofreading and editing

• Ability to produce and organize content succinctly, with a logical flow

• Experience with content authoring tools

• Experience editing and formatting technical documents

• Experience using a content management system or document management system

• Passionate attention to detail

• Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

Preferred Qualifications: 

• Familiarity with inventory management and IT logistics related services

• Technical background related to IT

• Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

• Experience working in an international setting

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits 

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

#INDG1

AETOS LLC is a Minority Owned CVE Certified Service Disabled Veteran Owned Small Business (SDVOSB) providing information technology solutions focused on building a business that is customer-centered and performance-oriented. At Aetos, we specialize in developing IT solutions to optimize functionality and efficiencies for government and commercial clients to meet their business needs.

Aetos LLC is hiring for a Technical Writer to join our Austin Team.  The Technical Writer will be working with our client Office of the Attoney General of Texas.  The candidate will collaborate with developers, engineers, and other technical personnel to produce high-quality, easily understandable documentation. Work is accomplished in a highly collaborative environment and independently with a focus on quality and customer service. Works under minimal supervision with considerable latitude for the use of initiative and independent judgement.

Required Skills (candidate must meet the min requirement in year of experience and clearly show on resume to be considered for position)

• 7 yrs experience composing, compiling, organizing, researching, writing, editing, producing and maintaining technical documents, manuals, system physical and logical topologies.
• 7 yrs experience producing special reports, software users' manuals, procedural guides, administration guides, installation and configuration guides, and release notes.
• 7 yrs experience providing broad expertise on technical concepts of applications and user groups, and structures procedures in a logical sequence.
• 7 yrs experience and ability to confidently interview subject matter experts to gather content; ability to confer with staff in the development of formats, graphics, and the layout of publications.
• 7 yrs experience with ability to understand and translate the user’s view of applications and technology to put procedures in a logical sequence; ability to develop and maintain user technical documentation and project process documentation.
• 7 yrs experience developing, enhancing and maintaining user documentation for multiple applications including documentation required for the operations provider.
• 7 yrs experience in effective verbal and written communications, ability to interview computer professionals and subject matter experts to get information necessary for the creation of technical documents.
• 7 yrs experience working with technical staff to ensure reviews of documents are conducted properly and timely. Plans and finalizes production of documentation for final delivery. Ensures deliverables are suitable for web publishing.
• 7 yrs knowledge of software development life cycle methodologies.
• 7 yrs experience with ability to analyze and problem solve. 
• Strong written, verbal, and interpersonal communication skills
• Strong problem-solving skills and ability to multi-task with readiness to put in extra effort when necessary
• The willingness to learn.
• Team Player

Preferred:

• 5 yrs experience as a technical writing for installation of various IBM suite of COTS products.
• 2 yrs experience with familiarity with video capturing software, such as Camtasia, to compose documents from actual installations.
• 2 yrs experience using Rational ClearQuest and Rational ClearCase.
• 2 yrs experience with the Texas Child Support Program. 
• 1 yr experience with Adobe Creative Suite

• Candidate must reside in Texas. 
• position is available for 100% remote.  
• Candidate must be authorize to work in US and must be able to pass a security background check. 

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

The Technical Writer/Content Developer works in the User Enablement team to write, edit, and design technical documentation for insightsoftware products. We are looking for candidates who are: 

• Capable of understanding and clearly describing complex technical information 
• Comfortable working independently and in a team 
• Confident soliciting information from subject matter experts 
• Capable of assisting other members in the User Enablement team
• Enthusiastic about learning new skills, technical processes, and tools 
• Able to juggle multiple responsibilities and shifting priorities 

What will you do?

• Write various types of online software documentation for developers, administrators and end users, in the form of installation guides, administrator guides, API reference content, knowledge articles and release notes 
• Work closely with Product Management, Engineering and other subject matter experts to deliver comprehensive and consistent content 
• Install and use assigned insightsoftware products, and develop an in-depth understanding of them 
• Contribute to documentation for multiple product lines
• Adhere to insightsoftware documentation processes, standards, and schedules 

Required Qualifications

• 3+ years of technical writing experience in a software company
• 3+ years of experience with modern content creation and content management tools, particularly MadCap Flare/Madcap Central
• Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience 
• Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents 
• Knowledge of HTML, XML, and related technologies 
• Familiarity with structured documentation and single-source authoring 
• Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning 
• Curiosity about technical processes and tools 
• Demonstrated understanding of broader technology industry practices
  and standards
• Detail-oriented and self-motivated, able to work independently and as part of a team

Preferred Qualifications

• Content conversion experience, particularly from older documentation systems to MadCap Flare 
• Familiarity with CSS, XSLT, and JavaScript 
• Experience documenting APIs using associated tools like Postman and Swagger
• Aptitude for conceptualizing graphics on complex concepts 
• Exposure to SAP, Oracle E-Business Suite, similar product suites, or database technologies 
• Experience working in a multi-disciplined team with geographically distributed co-workers 
• Experience creating multilingual documentation

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

We are a well-funded not-for-profit project tasked with building the open-source DHIS2 platform, the world’s most widely-deployed health information system. The project is based at the HISP Centre at the University of Oslo (UiO) where we operate as an independent software development organization.

With us you get a chance to work on problems which really matter: Improving the health and well-being of people around the world through access and use of information. Our platform is used in more than 90 countries worldwide and has the scale and adoption which will allow you to make an impact globally.

We give you a lot of flexibility and freedom and there is no micro-management or strict hierarchies. At DHIS2 we believe you will do your best work if you fully understand the context in which the system operates. As a result you are encouraged to engage directly with our projects, take part in the design process and get feedback from users in the field.

The Content Writer will join the global Training & Communication team at HISP UiO, supporting our communications work by writing detailed informational material about the use of DHIS2 in different countries and contexts, including its integration with other software systems and the resulting real-world impact. The Content Writer will work closely with product and functional teams at HISP UiO and in the global HISP network to identify implementations and tools that are of interest to the global DHIS2 community, assemble the necessary information to present them in detail, and write informational texts for a variety of formats, platforms and audiences.

What you’ll do:
We are seeking a Content Writer to strengthen our efforts to provide detailed, relevant information about the implementation and use of DHIS2 to help countries and organizations around the world benefit from best practices, existing solutions and new innovations. Successful candidates will be able to work with and interview international teams to identify topics of interest and develop them into robust written pieces that both convey sufficient technical detail to facilitate reuse and adaptation of these practices and communicate the larger significance for a non-technical audience of stakeholders, donors and decision makers.

Specific responsibilities include, but are not limited to, the following:

• Work with the Communications Lead, DHIS2 core team and HISP groups to identify topics of interest to the global DHIS2 community.
• Research, analyze and document DHIS2 implementations, tools, applications and integrations.
• Interview subject matter experts to gain insight into DHIS2 projects and implementations, including a high degree of technical detail.
• Write, format, edit, review, and proof informational materials for both technical and nontechnical audiences.
• Prepare, review, revise and maintain written material for a variety of channels, including the DHIS2 website, documentation platform, and newsletter, among others.
• Other duties as assigned.

Qualifications:

• At least three years of professional writing experience, preferably related to technology and/or digital health
• Significant experience with digital writing and publishing tools and platforms
• Excellent research, writing, communication, editing and organizational skills
• Experience collaborating with technical subject matter experts on writing projects
• Bachelor’s degree, preferably in a field related to writing, journalism, communication, English, information technology, informatics or public health
• Experience with DHIS2 or similar software is a plus
• Fluency in written and spoken English is required; fluency in other priority languages (French, Spanish, Portuguese) is a plus
• Experience producing rich media content, including video and educational materials is a plus
• Ability and willingness to travel internationally as needed

Personal qualities:

• Enthusiasm for international development efforts
• Ability to work well both independently and within an international team
• Flexible and positive to ongoing change of responsibilities
• Strong work ethic and intellectual curiosity
• Ability to manage multiple priorities and projects simultaneously
• Solution-oriented
• Enjoys working in a collaborative environment and communicating across many types of partners and stakeholders with diverse backgrounds and experience

Location and Employment Details

You can work remotely or from our office in Oslo, Norway.

This is a full-time position on an annual renewable contract. We are focused on building long-term contract relationships. Our contracts support flexible work arrangements, and we offer the option to renew for longer contract periods over time.

Application Requirements
Please submit a writing sample as part of your application. This can be submitted either as an uploaded Word or PDF document or as a link to your published work.