Cash App is a mobile-first bank that ranks in the top 10 free apps in the app store with a rapidly growing user base and feature set. Our mission is to provide banking services to all, in particular those that are underserved. Cash is built as a service mesh, communicating via synchronous APIs as well as asynchronous events, built on AWS and Kubernetes. 

As a member of Cash Cloud Platform’s team, you’ll collaborate with our stakeholders - including Engineering Managers, Product Managers and Software engineers - to:

• Maintain and continuously improve platform documentation content in collaboration with engineers, product managers, and others.
• Review and edit content for all new and enhanced features.
• Produce content for using Cash Cloud Platform features, FAQs, including contextual content that clarifies why and when a user might use a feature or workflow.
• Help Cash Engineers who have documentation-related questions.
• Identify and address content gaps or the need for additional media such as diagrams or videos.
• Participate in reviews and revamps of section or page content and structure.
• Help review and triage incoming suggestions, corrections, and other content from the Cash Engineering organization.
• Help create and enforce standardization on naming conventions, terminology, and  UI text, such as field labels and error messages, in our product.
• Improve the documentation site features and user experience in collaboration with engineers and UX Designers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
• Contribute to the improvement of team process and style, as well as cross-functional efforts.
• Plan and complete large content initiatives, such as section reviews and revamps.

In order to be considered, please submit a few writing samples. 

You have:

• Experience writing, editing, researching, and planning software documentation.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Great teaching skills that translate into amazing written work.
• Experience using the Linux shell, command-line Git, HTML/CSS, and/or at least one programming language (does not have to be in a professional context).
• Experience producing documentation for a variety of products and services.
• Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.
• Experience with static site generators, managing docs as code, and the nuances of differing markup standards and rendering engines.
• Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

Experience with some of the following:

• Using or documenting DevOps tools
• Software development or other technical experience
• Using Cloud Platforms (eg: AWS, GCP, Azure)
• A rapidly scaling start-up environment
• Distributed work; especially in collaboration with others across countries and time zones

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

The Principal SOP/Technical Writer provides SOP writing for a strategic internal (ProPharma Group) project.

Essential Functions Include:

• Responsible for writing activities for SOPs
• Ensure training materials align with SOPs
• Coordinate document reviews, collate comments, ensure comments are accounted for, organize review meetings, as required
• Expert level in Word for formatting & Subject Matter Expert for good documentation practices
• Ability to evaluate SOPs from different companies on the same topic and consolidate differences for SMEs to evaluate
• High level of organization; ability to track up to 100 documents
• Adheres to established regulatory standards and Company-approved templates 
• Coordinates quality control (QC) reviews of documents

Qualified candidates must have:

• Bachelor’s degree in the life sciences.
• Minimum of 3 years of experience in the writing regulatory documents for pharmaceutical, biologic or medical device companies.
• Expert word processing skills in MS Word, including proficiency with tables, graphs, and figures are required.
• Must be able to work in a collaborative team environment.
• Strong computer skills, project management skills, and a high attention to details
• Knowledge of internet software, spreadsheet software, word processing software, graphics software (e.g., PowerPoint), bibliographic software e.g. EndNote) and any other applicable software as may be needed by the job from time to time as it changes
• Quiz writing (able to pick out the three main points in a document, write questions and answers)
• Proven team player who can focus and continuously reinforce efforts to meet timelines.
• Exceptional time management skills.

• All candidates must be legally eligible to work in the United States.
• ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

Cash App Pay is a retail payment network that leverages our vast omni-channel Square seller ecosystem at Square to create innovative payment experiences through Cash App as showcased on shop.cash.app. 

As a foundational member of Cash App Pay’s new Partner Engineering team, you’ll collaborate with our stakeholders - including Sales, Engineering, and Product to:

• Be the owner of technical documentation for external partners, including technical copywriting, code samples, and diagrams.
• Continuously improve documentation and marketing content in collaboration with engineers, product managers, and others.
• Establish team processes around documenting new products and features.

You have:

• Experience writing, editing, researching, and planning software documentation.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Great teaching skills that translate into amazing written work.
• Experience using the Linux shell, command-line Git, HTML/CSS, and/or at least one programming language (does not have to be in a professional context).
• Experience producing documentation for a variety of products and services.
• Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.
• Experience with static site generators, managing docs as code, and the nuances of differing markup standards and rendering engines.
• Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
• Experience producing content in a variety of mediums including written and visual.

Experience with some of the following:

• Using or documenting technical APIs
• Comfortable learning new mediums for displaying content
• Software development or other technical experience
• A rapidly scaling start-up environment
• Distributed work; especially in collaboration with others across countries and time zones

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Agile Soul – Software Mind

On the surface, we are a global IT service and software company that has collaborated on countless projects all over the world. Below it – an ally of those who decided to take their software development to the next level.

Project – the aim you’ll have 

To join a team of 2-5 people who work on whole, java-based applications for projects related to roaming (including SS7 protocol) and VAS knowledge of SIP/RTP protocols for global telecommunications operators. 

Position – how you’ll contribute 

• Creating documentation of IT systems (including documentation of interfaces and APIs) and marketing projects 
• Helping to define and describe requirements 
• Preparinginstructions and technical support for the team 
• Editing documentation in Polish and English 
• Liaising with clients  
• Analyzing and defining client's business requirements and needs  

Expectations – the experience you need 

• University degree 
• Analytical skills that allow you to collect the most important information about existing systems and describe project assumptions 
• Knowledge of Polish and English at a level that allows the creation of documentation, including technical documentation 
• Proficient use of the Office suite and other online documentation solutions 
• General technical knowledge of web solutions and the IT industry 
• Professional experience working in a similar position 
• Communicativeness and ability to work in a team 
• Very good knowledge of UML notation 
• Good knowledge of Jira and SharePoint tools 
• Good knowledge of Enterprise Architect or othermodelling tools 

Additional skills – the edge you have 

• Knowledge of the telecommunications industry 
• Practical knowledge of the software development process and project management methodologies 
• Knowledge of databases and integration methods 
• Experience working in an Agile environment 
• Familiarity with Git version control systems 

Agile Soul – Software Mind

On the surface, we are a global IT service and software company that has collaborated on countless projects all over the world. Below it – an ally of those who decided to take their software development to the next level.

Project – the aim you’ll have 

To join a team of 2-5 people who work on whole, java-based applications for projects related to roaming (including SS7 protocol) and VAS knowledge of SIP/RTP protocols for global telecommunications operators. 

Position – how you’ll contribute 

• Creating documentation of IT systems (including documentation of interfaces and APIs) and marketing projects 
• Helping to define and describe requirements 
• Preparinginstructions and technical support for the team 
• Editing documentation in Polish and English 
• Liaising with clients  
• Analyzing and defining client's business requirements and needs  

Expectations – the experience you need 

• University degree 
• Analytical skills that allow you to collect the most important information about existing systems and describe project assumptions 
• Knowledge of Polish and English at a level that allows the creation of documentation, including technical documentation 
• Proficient use of the Office suite and other online documentation solutions 
• General technical knowledge of web solutions and the IT industry 
• Professional experience working in a similar position 
• Communicativeness and ability to work in a team 
• Very good knowledge of UML notation 
• Good knowledge of Jira and SharePoint tools 
• Good knowledge of Enterprise Architect or othermodelling tools 

Additional skills – the edge you have 

• Knowledge of the telecommunications industry 
• Practical knowledge of the software development process and project management methodologies 
• Knowledge of databases and integration methods 
• Experience working in an Agile environment 
• Familiarity with Git version control systems 

Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in government, defence, intelligence, border protection and health markets. The company’s 32,000 diverse and talented staff support the vital missions of our customers.

We have a permanent opportunity to join our IT Services group to support the delivery of customer programs (defence and federal government). In this role, you will write, in clear and concise language, such technical documents as procedure manuals, service manuals, knowledge base articles and related technical publications concerned with installation, operation, and maintenance of IT systems.  Your outstanding interpersonal skills will ensure you verify knowledge by interviewing team members, including technical subject matter experts, engaged in developing new products and services or in making improvements.

Your accountabilities will include:

• developing technical documentation format that is compliant to contractual agreements.
• standardising and editing technical documentation prepared by managers, engineers, architects and other technical team members.
• ensuring materials are organised and completed within identified timeframes in accordance with defined standards regarding order, clarity, conciseness, style and terminology.
• conducting technical document content verification activities including desktop analysis and participation during tests.
• creating and maintaining technical meeting minutes.
• Assisting in the development of in house and project documentation.

You'll have excellent communication (verbal and written) and interpersonal skills along with good time management, planning and organising skills. You are analytically minded with strong problem-solving skills and hold a high level of initiative and self-motivation. You'll also have:

• significant experience in technical writing within a large, complex environment
• good knowledge across broad array of technology and domains
• High level proficiency in Microsoft office suite
• Experience with IT Service Desks, IT Service Management and IT Support

This role does require the successful applicant to be an Australian Citizen and to be able to obtain a a NV1 security clearance.

The successful candidate may need to meet International Traffic in Arms Regulations (ITAR) requirements applicable to this role, and your nationality may be a factor in determining your suitability for this role.  

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to be the difference, we look forward to welcoming you.

Cash App is a mobile-first bank that ranks in the top 10 free apps in the app store with a rapidly growing user base and feature set. Our mission is to provide banking services to all, in particular those that are underserved. Cash is built as a service mesh, communicating via synchronous APIs as well as asynchronous events, built on AWS and Kubernetes. 

As a member of Cash Cloud Platform’s team, you’ll collaborate with our stakeholders - including Engineering Managers, Product Managers and Software engineers - to:

• Maintain and continuously improve platform documentation content in collaboration with engineers, product managers, and others.
• Review and edit content for all new and enhanced features.
• Produce content for using Cash Cloud Platform features, FAQs, including contextual content that clarifies why and when a user might use a feature or workflow.
• Help Cash Engineers who have documentation-related questions.
• Identify and address content gaps or the need for additional media such as diagrams or videos.
• Participate in reviews and revamps of section or page content and structure.
• Help review and triage incoming suggestions, corrections, and other content from the Cash Engineering organization.
• Help create and enforce standardization on naming conventions, terminology, and  UI text, such as field labels and error messages, in our product.
• Improve the documentation site features and user experience in collaboration with engineers and UX Designers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
• Contribute to the improvement of team process and style, as well as cross-functional efforts.
• Plan and complete large content initiatives, such as section reviews and revamps.

You have:

• Experience writing, editing, researching, and planning software documentation.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Great teaching skills that translate into amazing written work.
• Experience using the Linux shell, command-line Git, HTML/CSS, and/or at least one programming language (does not have to be in a professional context).
• Experience producing documentation for a variety of products and services.
• Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.
• Experience with static site generators, managing docs as code, and the nuances of differing markup standards and rendering engines.
• Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

Experience with some of the following:

• Using or documenting DevOps tools
• Software development or other technical experience
• Using Cloud Platforms (eg: AWS, GCP, Azure)
• A rapidly scaling start-up environment
• Distributed work; especially in collaboration with others across countries and time zones
   

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Our team is in search of a Technical Proposal Writer to play an integral role in public sector and government business development efforts through the completion of RFPs/RFQs/RFIs and Security Questionnaires. The candidate will be responsible for analyzing requests for Proposals and writing strategically positioned proposal responses to present Procore’s solutions in a manner that differentiates us from the competition and clearly articulates our value proposition. 

The candidate will be expected to work directly and effectively with cross-functional teams including legal, solutions engineering, sales, finance, and senior leadership. This role requires the individual to write, design creative marketing style packaging, maintain (keep updated) original, compelling, and technical product-specific content to support Procore, and effectively customize content for specific strategic sales situations in the public sector / government markets as needed. The candidate will be expected to handle a high volume of requests simultaneously and productively. 

This key position will report to the Senior Manager, Sales Acceleration, a group within Sales Engineering.

What you’ll do: 

• Champion the entire technical RFP response process including unique RFP requirements in the public sector / government market.

• Respond 

• Use clear and concise messaging to call out client benefits and competitive differentiation of the company’s strategies for RFP content.

• Partner with sales to develop and refine public sector / government proposal response strategies. 

• Facilitate case-specific proposal response strategies, tasks list, and work plan.

• Cultivate critical relationships across the organization (Sales, Operations, Finance, Product, Marketing, etc.).

• Ensure full compliance to RFP, outline, checklist and proposal milestones.

• Achieve 100% on-time completion rate for RFPs, RFQs, RFIs and Security Questionnaires.

• Maintain consistent product messaging and updated product language and data in the content management database.

• Stay up-to-date with the current market and industry environment to develop content reflecting insight into current context and relevant competitors.

Who you are:

• Bachelor’s Degree in Journalism, English or Marketing with an emphasis on technical writing and creative design in proposal packaging preferred.

• Experience with Procore or other Construction Management technology

• Desired 2-3 years of demonstrated success in public sector / government RFPs. 

• Expert in persuasive writing and proposal capture best practice.

• Experience in RFPIO and Salesforce software preferred.

• Ability to perform and deliver multiple projects on time.

• Ability to deliver results that are clear, accurate, technically correct and achieve messaging objectives.

• Strong listening skills and overall communication skills, both written and verbal.

• Knowledge and understanding of Software as a Service and Information Technology. 

• Capacity to be responsible, flexible, accountable and detail-oriented with the ability to multitask, adapt and prioritize to meet deadlines.

• Professionally communicate with all levels of personnel within the organization and with external clients and partners.

• Excellent interpersonal skills; strong team player who values Openness, Optimism and Ownership qualities. 

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

ANALYGENCE, derived from a combination of Analysis & Intelligence, is a service-disabled veteran-owned professional services small business established in 2010. We were built on the principle of providing our customers with results driven professionals that understand the dynamic customer environment and can be relied upon to help them achieve their objectives. ANALYGENCE works with customers to develop and execute innovative strategies to improve processes and achieve customer goals. Our people are service-oriented professionals with varying military, government, and industry backgrounds, who understand the level of commitment and flexibility it takes to progress customers forward in a dynamic work environment. Our vision is to support, nurture, and inspire people to achieve the missions of our customers and our organization.

ANALYGENCE is hiring a Technical Writer to join our team supporting DHS CISA Integrated Operations Division (IOD). CISA's mission is to lead the national effort to protect and enhance the resilience of the nation’s physical and cyber infrastructure. The Technical Writer must have expert writing skills that focus on making their documentation concise, focused, easy to understand, free of errors, and audience based. 

• Drive the creation of documentation methodology and framework, and maintain consistency and efficiency conducting research as required, to include benchmarking best practices at other agencies, and document recommendations.
• Write, edit, and publish strategy, doctrine, policy directives, operational plans, SOPs (including metrics and measures), and checklists, including improvements to documentation and writing processes and standards, and produce reports, briefings, talking points or other products in support of IOD/subdivisions as required.
• Apply knowledge of effective writing principles and practices executing day-to-day functional activities applying IOD/subdivision processes, procedures, work instructions, and checklists, to develop and refine the IOD Suite of Plans (both steady-state and contingency plans) in accordance with the CISA style guide, CISA Knowledge Management processes, and the CISA/SPP Policy and Governance Frameworks.

• Must have current Secret clearance.
• Bachelor’s degree required.
• At least 7 years of mid-level experience writing with a civilian government agency or military service, including training and exercise planning process/workflows and development and publication of training and exercise documentation.
• Understanding of the guiding principles of exercise and evaluation programs, as well as common approaches to exercise program management, design, development, conduct, evaluation, and improvement planning.
• Ability to manage competing tasks.
• Easily works within and across teams.
• Familiar working with technical professionals and other SMEs.

ANALYGENCE is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

ANALYGENCE requires all employees to be fully vaccinated against COVID-19. In accordance with applicable law, ANALYGENCE may provide an exemption to this requirement as a reasonable accommodation due to a disability or a sincerely held religious belief or practice that prevents receipt of the vaccine.

• Industry leader in the Human Capital Software Industry
• Flexible Schedule
• Low turnover
• Learn something new everyday
• Professional work environment
• On TTC route - no car required

We're looking to add industrious, energetic and analytical professionals to our team.

Are you a team player, enthusiastic about learning, enjoy solving problems, want to make a difference in the lives of people and like to have fun?

We've been at the forefront of the #HireToRetire Software Industry for most of the last 32 years and we continue to evolve to provide better technology, services and innovative Human Resources solutions. Want to be a part of one of the best organizations in the industry?

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will be working collaboratively with software developers, quality engineers, product managers, and usability experts to make our products easier to use.

• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in English
• Strong working knowledge of Microsoft Office
• Basic familiarity with the SDLC and software development
• University degree in Computer Science, Engineering or equivalent preferred

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture