Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.
We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.
Responsibilities:
Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).
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We're looking for a senior frontend engineer to help us build our SaaS and on-premise helpdesk product. If you love working on products used by thousands of people and want to work in a small but quickly growing company, then read on!
At Deskpro, we make helpdesk software and we have customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic. Deskpro is a large product with a large variety of features and modules, from email, chat, and voice, to blog posts, knowledgebase, and guides, and everything in between. There's always something new to build.
We have a Wimbledon office but remote opportunities are available for UK-based candidates who can't commute in.
What you will do as a senior frontend developer
As a senior frontend developer, you will help build new features and modules, you'll be involved in shaping our underlying product frameworks and our internal processes like code reviews and deployment, and you'll get to participate in feature planning and have real input on the direction we take the product and the company as a whole.
You'll be joining a small team where your specific experience will have great impact. You will have a lot of autonomy over your own work and you will get to use your expertise to lead by example.
Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise. You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands.
Technology we use and where we're going
Our frontend is built with React and Typescript. Our product has a GraphQL backend and we use codegen to generate fully typed Typescript interfaces. We love our types!
If you're also interested in the backends, here's some other tech we use: PHP, NodeJS, Docker, Elastic, Redis, and all the services offered by AWS. We have tools and services written in a variety of languages including Javascript, Kotlin, and Go.
We're big fans of using the right tool for the job!
Why should you be interested?
Examples of projects we've been working on lately
And we have a lot more projects coming up including asset tracking, enhanced reporting tools, approvals, and so much more.
No recruiters or agencies please
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Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.
We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.
Responsibilities:
Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).
See more jobs at Deskpro
Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.
Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.
Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.
What will you be doing?
This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work directly with our software engineers (e.g. reproducing issues, collecting technical information/diagnostics etc) to identify issues in our products and coordinate solutions with customers.
Core competencies
Bonus Points
Competitive Salary + share options
For more information, you can visit ourCareers page
No recruiters or agencies please.
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We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.
Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have experience in a commercial account manager role, and love solving problems for customers? Then we would love to hear from you.
You will be responsible for growing accounts, expanding teams and upselling plans to our SME & Mid-market customer base. Our software is used by companies and organisations such as Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.
This role is a great opportunity for someone who is a great communicator, loves target driven sales, is commercially savvy and enjoys the fast paced world of SaaS. We are looking for someone with 2+ years previous experience in a sales or commercial account managers role ideally at a B2B software company, and wants a new challenge at a profitable and growing software startup. This is a hybrid role, and based from our HQ in Austin, TX.
For more information, you can visit our Careers page
You will be working as part of our inside-Sales team, focussed on growing customer revenue via expanding accounts, cross-selling to new teams and upselling to higher-tier plans.
You will have had at least 2+ years experience managing and growing a portfolio in a sales or commercial account manager role, ideally in a B2B software company.
Competitive Salary (with uncapped commission + share options)
For more information, you can visit ourCareers page
No recruiters or agencies please.
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We are looking for smart and self-motivated Sales Executives to help us scale the business through a new stage of growth, with a competitive salary, uncapped commission, + generous share options. Reporting to our Commercial Team Lead, you will help sell Deskpro, build automated workflows, lead demos and close deals across a variety of sectors.
Join our growing sales team and accelerate your career with Deskpro, helping to improve online customer service forever!
The Sales Executive role at Deskpro is perfect if you:
Deskpro helps to bring better online customer service to millions of people. Some of our customers include Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.
Our help desk software platform allows organizations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.
What will you be doing?
As a Sales Executive here at Deskpro, you will be responsible for guiding new prospects along the full sales-cycle from initial contact to closed deals. Building relationships and selling Deskpro to a multitude of different companies.
You need to be highly self-motivated, driven by uncapped commission and bring your experienced with closing deals in a high pressure environment. Ideally you have all of the following:
Competitive Salary (with uncapped commission + share options)
For more information, you can visit ourCareers page
No recruiters or agencies please.
See more jobs at Deskpro