Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.

We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.

Responsibilities:

• Manage all existing security and compliance security policies, practices, procedures and systems
• Where required, develop and implement additional security policies, practices and procedures
• Ensure compliance with relevant industry standards and regulations
• Monitor and assess potential security risks and vulnerabilities
• Design and implement security controls, including authentication, encryption, and access controls
• Perform regular security audits and vulnerability assessments
• Engage with customers and prospects regarding custom security and compliance requests
• Conduct security incident response and investigations
• Educate and train employees on security best practices
• Maintain awareness of emerging security threats and solutions
• Collaborate with cross-functional teams to implement security measures
• Stay up-to-date with industry trends and best practices in security and compliance

• Proven experience in a similar role, with a focus on security and compliance
• Deep knowledge of relevant industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA)
• Strong understanding of security principles, technologies, and best practices
• Experience in developing and implementing security policies and procedures
• Familiarity with security tools and technologies, such as intrusion detection systems, firewalls, and data encryption
• Ability to assess and mitigate security risks
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and strong analytical skills
• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus

Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).

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We're looking for a senior frontend engineer to help us build our SaaS and on-premise helpdesk product. If you love working on products used by thousands of people and want to work in a small but quickly growing company, then read on!

At Deskpro, we make helpdesk software and we have customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic. Deskpro is a large product with a large variety of features and modules, from email, chat, and voice, to blog posts, knowledgebase, and guides, and everything in between. There's always something new to build.

We have a Wimbledon office but remote opportunities are available for UK-based candidates who can't commute in.

View our careers page

What you will do as a senior frontend developer

As a senior frontend developer, you will help build new features and modules, you'll be involved in shaping our underlying product frameworks and our internal processes like code reviews and deployment, and you'll get to participate in feature planning and have real input on the direction we take the product and the company as a whole.

You'll be joining a small team where your specific experience will have great impact. You will have a lot of autonomy over your own work and you will get to use your expertise to lead by example.

Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise. You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands.

Technology we use and where we're going

Our frontend is built with React and Typescript. Our product has a GraphQL backend and we use codegen to generate fully typed Typescript interfaces. We love our types!

If you're also interested in the backends, here's some other tech we use: PHP, NodeJS, Docker, Elastic, Redis, and all the services offered by AWS. We have tools and services written in a variety of languages including Javascript, Kotlin, and Go.

We're big fans of using the right tool for the job!

Why should you be interested?

• You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we're always adding new features and modules and integrations.
• You'll get to work with real customers and get a peek into how other businesses operate their businesses.
• You'll get to learn about scaling software as well as scaling the SaaS platform as a whole.
• You'll get to try out new technology. We are constantly updating our stack and are always on the lookout for tools that will help us be more productive.

Examples of projects we've been working on lately

• AI -- Agent productivity tools and chat agents powered by cutting-edge AI features.
• Messenger -- A cross-platform instant messaging tool with advanced automation features.
• Social / Multi-channel messaging -- we are building out generic data structures with flexible ingress APIs to allow connecting Deskpro to any messaging channel including social sites like Twitter and Facebook, but we also envision integrations with systems like eBay messages or Apple/Google app stores. We'll be able to process any kind of communication.

And we have a lot more projects coming up including asset tracking, enhanced reporting tools, approvals, and so much more.

• Experience building web apps with React and Typescript
• A solid understanding of GraphQL. Prior experience with React Apollo GraphQL and codegen are a bonus.
• Experience with Javascript and the Javascript ecosystem. For example, you know how to bootstrap a new product or library.
• You should be a fast learner. We often venture into unknown territory so you should be a Google-fu master and have experience-driven intuition.
• You should have a strong understanding of software architecture with opinions on "the right way" to do things.
• You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped.
• You work well with others and enjoy sharing your knowledge and leading by example.
• You should love the colour green. We're putting a big focus on delivering well-tested and super solid software!

• Competitive Salary
• Varied work. Both in terms of what product features you will be working on, but you'll also have the opportunity to immerse yourself in other aspects of the company such as product planning, customer support, etc.
• A mixture of autonomy over your own work and real responsibilities to the team and business.
• Your choice of equipment (most of our devs like Macbook's with two 4k monitors).
• We encourage self-improvement: Company-sponsored server/hosting for your side projects; books; conferences; courses. Just ask!.
• 2 minute walk from shops, restaurants, pubs and gyms.
• Lovely new offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.
• BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike Storage, Season ticket loans, Reduced gym membership.

No recruiters or agencies please

View our careers page

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Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.

We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.

Responsibilities:

• Manage all existing security and compliance security policies, practices, procedures and systems
• Where required, develop and implement additional security policies, practices and procedures
• Ensure compliance with relevant industry standards and regulations
• Monitor and assess potential security risks and vulnerabilities
• Design and implement security controls, including authentication, encryption, and access controls
• Perform regular security audits and vulnerability assessments
• Engage with customers and prospects regarding custom security and compliance requests
• Conduct security incident response and investigations
• Educate and train employees on security best practices
• Maintain awareness of emerging security threats and solutions
• Collaborate with cross-functional teams to implement security measures
• Stay up-to-date with industry trends and best practices in security and compliance

• Proven experience in a similar role, with a focus on security and compliance
• Deep knowledge of relevant industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA)
• Strong understanding of security principles, technologies, and best practices
• Experience in developing and implementing security policies and procedures
• Familiarity with security tools and technologies, such as intrusion detection systems, firewalls, and data encryption
• Ability to assess and mitigate security risks
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and strong analytical skills
• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus

Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).

See more jobs at Deskpro

Apply for this job

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work directly with our software engineers (e.g. reproducing issues, collecting technical information/diagnostics etc) to identify issues in our products and coordinate solutions with customers.

• 2-3 years experience in technical support (L2 or L3), preferably in product support.
• Strong written and verbal communication skills are required. You will interact with customers in different stages from pre-sales to potential crisis scenarios. Empathy for our customers and determination to fight in their corner is critical.
• Ability to learn how to support Deskpro’s technical elements (e.g installing software on servers, APIs, integrations, installers, data migration etc.).
• A love for problem solving, troubleshooting issues and a strong drive to learn new technologies.

Core competencies

• Linux web hosting sysadmin experience. You should know your tools very well (e.g. curl, dig, git, traceroute, grep, ssh).
• Strong familiarity with multiple Linux distributions, including Ubuntu and RHEL.
• Strong familiarity with the Linux CLI.
• Experience supporting Nginx, PHP and MySQL.
• Experience identifying and diagnosing issues from analysing logs, stack traces, browser development tools and HAR exports.
• Creative problem solving. Deskpro runs on-premise as well as in the cloud; sometimes you will be troubleshooting with incomplete information with no direct access to customer services.

Bonus Points

• Experience working with container technology (e.g. docker)
• Experience with cloud platforms (e.g. AWS, GCP)
• Experience with virtualization technologies (e.g. VMWare, Virtualbox, Hyper-V)
• Experience with other technology our app uses (SMTP/email, Active Directory, SAML, etc)
• Experience with Windows and Windows Server.

Competitive Salary + share options

• Benefits package, including 401k and healthcare benefits.
• A chance to be truly invested in a growing software company, with generous share options.
• A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit ourCareers page

No recruiters or agencies please.

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We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.

Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have experience in a commercial account manager role, and love solving problems for customers? Then we would love to hear from you.

You will be responsible for growing accounts, expanding teams and upselling plans to our SME & Mid-market customer base. Our software is used by companies and organisations such as Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.

This role is a great opportunity for someone who is a great communicator, loves target driven sales, is commercially savvy and enjoys the fast paced world of SaaS. We are looking for someone with 2+ years previous experience in a sales or commercial account managers role ideally at a B2B software company, and wants a new challenge at a profitable and growing software startup. This is a hybrid role, and based from our HQ in Austin, TX.

For more information, you can visit our Careers page

What will you be doing?

You will be working as part of our inside-Sales team, focussed on growing customer revenue via expanding accounts, cross-selling to new teams and upselling to higher-tier plans.

• You will be provided with a portfolio of SME to Mid-market customers, as your pipeline that you will be responsible for growing.
• Directly reporting to Hannah, our Commercial Director, working closely with the larger sales team and direct contact with the CEO.
• Speaking to customers across phone, email and other channels.
• Implementing new processes and upselling new revenue streams, such as Client Services, certification.
• Collaborating with our product marketing team to help make upselling an easy decision for our customers.
• Working closely with customer support team to hand-over any issues customers may be facing, ensuring things are resolved quickly and feedback goes to product team.
• Identifying customers who may be a churn risk and alerting our Customer Success team.

You will have had at least 2+ years experience managing and growing a portfolio in a sales or commercial account manager role, ideally in a B2B software company.

• Have great commercial awareness and ability to build trust quickly with customers.
• Able to create and spot revenue growth opportunities within a diverse customer-base.
• Be fantastic at communicating over the phone, email and other channels.
• Be a curious and creative problem solver, able to collaborate with our Sales and Support teams to solve customer issues.
• Be excited to work in a fast paced environment, with an ability to pivot and execute on projects quickly.
• Be confident self-managing your own priority list as well as making data-driven decisions.

Competitive Salary (with uncapped commission + share options)

• Benefits package, including 401k and healthcare benefits.
• A chance to be truly invested in a growing software company, with generous share options.
• A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit ourCareers page

No recruiters or agencies please.

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We are looking for smart and self-motivated Sales Executives to help us scale the business through a new stage of growth, with a competitive salary, uncapped commission, + generous share options. Reporting to our Commercial Team Lead, you will help sell Deskpro, build automated workflows, lead demos and close deals across a variety of sectors.

Join our growing sales team and accelerate your career with Deskpro, helping to improve online customer service forever!

The Sales Executive role at Deskpro is perfect if you:

• Have experience building relationships quickly with people & closing deals.
• Are motivated by hitting KPIs and driven by uncapped commission structure.
• Want to be a key part of a rapidly growing software startup.
• Have a fantastic grasp of digital technologies and software.

Deskpro helps to bring better online customer service to millions of people. Some of our customers include Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.

Our help desk software platform allows organizations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

What will you be doing?

As a Sales Executive here at Deskpro, you will be responsible for guiding new prospects along the full sales-cycle from initial contact to closed deals. Building relationships and selling Deskpro to a multitude of different companies.

• Selling Deskpro into new companies and expanding accounts to other teams.
• Following up on potential customers who have signed up for our free trial or demo.
• Experimenting with a multitude of ideas and tools to improve conversion rates
• Reporting into Hannah, our Commercial Team Lead, and working closely with our Sales team.
• Engaging and communicating with the team to improve customer journeys.
• Managing pipelines of deals from end-to-end.

You need to be highly self-motivated, driven by uncapped commission and bring your experienced with closing deals in a high pressure environment. Ideally you have all of the following:

• At least 1 - 2 years software sales, preferably B2B software
• Ability to manage your own time, prioritise track KPIs and smash goals.
• Enjoy talking to and helping potential customers solve problems.
• A rapid ability to learn. Deskpro is a powerful product, so there is a large product to learn, understand and sell.
• Comfortable working in a technical environment and managing technical conversations with software engineers as well as understanding the experience from a potential customer's perspective.

Competitive Salary (with uncapped commission + share options)

• Benefits package, including 401k and healthcare benefits.
• A chance to be truly invested in a growing software company, with generous share options.
• A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit ourCareers page

No recruiters or agencies please.

See more jobs at Deskpro

Apply for this job