Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!????????

Role overview

The WFM Supervisor is responsible in providing support, direction and motivation to the workforce analysts. Ensuring internal policies and procedures are followed, support operations and provide high level WFM reports. The Workforce Supervisor will ensure service level performance and KPIs are met and provide insights to management on the most efficient and cost-effective strategies.

Key responsibilities

• Team management of workforce professionals. Provide coaching, training and development for innovation and solution.
• Follow the vision, direction, and culture of the company by managing individuals and team’s performance, expectation and goal.
• Participate in internal meetings, client calls and any scheduling and forecasting reviews.
• Monitor team’s productivity, effectiveness and quality of work.
• Provide effective presentation to visualize a business case using efficient data visualization.
• Manage the client expectations and represent WFM along with the team.
• Create long-term and short-term staffing plans reflecting the forecast volume, agreed shrinkages and staffing requirements that meet the defined service level agreement.
• Proactively provides recommendations, key insights, and solutions to resolve any staffing and volume concerns.
• Create/Plot schedules based on forecasted interval capacity requirements, revenue goals, and operating and budget parameters.
• Communicate schedules, schedule changes and schedule adherence regularly or as needed.
• Maintain high level of professionalism and act as role model.

What are we looking for? You'd be a great fit for this role if you have:

• At least 3-5 years of Workforce Management Supervisory experience focusing on Forecasting, Capacity Planning and Scheduling in a Contact Center/BPO operations in lieu of a degree. 
• Experience working with scheduling, forecasting and workforce management software.
• Advance experience with Excel, PowerPoint and/or Google Sheet.
• Excellent technical expertise and problem solving skills.
• Knowledge of staff planning, workload distribution and forecasting trend analysis.
• Strong verbal, written and visual communication skills. 
• Flexibility with work schedule and the ability to work autonomously. 
• Attention to details and time management skills
• Ability to create agent schedules and capacity plans manually
• Experienced with building WFM reports and processes from the ground up

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us- so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact- so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween and Open Day for our friends & family. This year we also hosted KeywordsCon - our very first video game convention! We prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts as well!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists or Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also a second stage interview.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote.We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.????

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

See more jobs at Keywords Studios

Apply for this job

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!????????

Role overview

The WFM Supervisor is responsible in providing support, direction and motivation to the workforce analysts. Ensuring internal policies and procedures are followed, support operations and provide high level WFM reports. The Workforce Supervisor will ensure service level performance and KPIs are met and provide insights to management on the most efficient and cost-effective strategies.

Key responsibilities

• Team management of workforce professionals. Provide coaching, training and development for innovation and solution.
• Follow the vision, direction, and culture of the company by managing individuals and team’s performance, expectation and goal.
• Participate in internal meetings, client calls and any scheduling and forecasting reviews.
• Monitor team’s productivity, effectiveness and quality of work.
• Provide effective presentation to visualize a business case using efficient data visualization.
• Manage the client expectations and represent WFM along with the team.
• Create long-term and short-term staffing plans reflecting the forecast volume, agreed shrinkages and staffing requirements that meet the defined service level agreement.
• Proactively provides recommendations, key insights, and solutions to resolve any staffing and volume concerns.
• Create/Plot schedules based on forecasted interval capacity requirements, revenue goals, and operating and budget parameters.
• Communicate schedules, schedule changes and schedule adherence regularly or as needed.
• Maintain high level of professionalism and act as role model.

What are we looking for? You'd be a great fit for this role if you have:

• At least 3-5 years of Workforce Management Supervisory experience focusing on Forecasting, Capacity Planning and Scheduling in a Contact Center/BPO operations in lieu of a degree. 
• Experience working with scheduling, forecasting and workforce management software.
• Advance experience with Excel, PowerPoint and/or Google Sheet.
• Excellent technical expertise and problem solving skills.
• Knowledge of staff planning, workload distribution and forecasting trend analysis.
• Strong verbal, written and visual communication skills. 
• Flexibility with work schedule and the ability to work autonomously. 
• Attention to details and time management skills.
• Ability to create agent schedules and capacity plans manually.
• Experienced with building WFM reports and processes from the ground up.

What do we offer?

At Keywords Studios, we are dedicated to upholding our long-standing Equal Opportunities Policy, ensuring a workplace that offers equal opportunities to all our employees and prospective team members.

• Paid Time Off that Grows with You: Kickstart your journey with us with 21 days of paid time off per year, in line with industry standards. As a testament to your dedication and long-term commitment, you'll earn an extra day of paid time off for every two years you spend with us, allowing you to enjoy up to 26 days of paid time off per year. Leadership roles enjoy additional vacation days, starting with 25 days annually and gaining an extra day for every two years, reaching a maximum of 28 days per year to ensure a healthy work environment.
• Supporting You in Life's Key Moments: We understand the importance of life's significant events. That's why we offer days off for special personal occasions, including marriage, childbirth, compassionate leave, and time off to pursue professionally relevant certifications.
• Full Remote Work Option: In line with our commitment to providing a flexible and supportive work environment, we offer the option of full remote work. You can choose to work from the comfort of your home while enjoying all the benefits of being part of the Keywords Studios team.
• Monthly Allowance of 750 RON, Growing with Loyalty: You'll receive a flexible benefits monthly allowance of 750 RON, which can be personalized to suit your needs using the Benefits online platform. As a token of our appreciation for your loyalty, on your two-year work anniversary with us, your monthly allowance will increase to 900 RON. This allowance can be used for a wide range of benefits, such as medical and dental services for you and your family members, access to sports clubs, meal tickets, private pension contributions, personal development courses (e.g., IT, accounting, finance, HR, foreign languages, and driving courses), exploring Romania's tourism, public transportation subscriptions, special gifts, utility or phone/Internet bills, and access to cultural events.
• Unlock Your Potential with Learning & Development: We believe in empowering our team members to reach their true potential. That's why we provide access to comprehensive training and digital resources tailored to your area of expertise through our Learning & Development programs.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists or Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also a second stage interview.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote.We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.????

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Romania

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

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Apply for this job

Keywords Studiosis the leading provider of creative and technical services to over 950 clients, including major AAA developers and publishers such as Microsoft, Bandai Namco, and PlayStation. With a global network of 75+ studios, we co-develop games and provide comprehensive support across all aspects of game development including Localization, QA, Audio Services, Art Production, Game Development, Marketing services and much more. Our teams bring the visions of industry leaders to life, whether enhancing iconic franchises or building new projects from the ground up.

About the Role:

Several of our studios seek Senior and Lead VFX Artists for multiple roles and locations across the UK, Canada, Poland, Germany and France.

Role responsibilities:

• Create VFX for AAA projects.
• Collaborate with other departments from Design to Tech Art.
• Understand the value that VFX can add to all aspects of the players experience.
• Create set piece events, ambient and gameplay related VFX.

• A strong portfolio/demo reel showcasing proficiency in creating real-time visual effects for AAA games.
• At least 5 years of experience in AAA game development, if you want to apply for a Senior position.
• At least 7 years of experience in AAA game development, 3 of which as a Lead, if you want to apply for a Lead position.
• Proficiency with Unreal Engine and Houdini.
• Technical art experience is a plus!

Keywords Studios and our global network of independent studios offers a variety of benefits as per below:

• Competitive salary and benefits
• Projects aligned with your expertise
• Collaborate with industry leaders on AAA titles
• Professional growth opportunities
• Flexible work arrangements
• Relocation and visa support
• Dedicated to diversity and inclusion
• Additional perks: cycle-to-work, IT schemes, pensions, healthcare, social events, and more.

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment:Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN
Studio: Keywords Studios
Location: Portsmouth, Brighton, London, Liverpool, Edinburgh, United Kingdom
Area of Work: Art Services
Service: Create
Employment Type: Full Time
Working Pattern: Hybrid

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Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

The Project Manager will consistently meet or exceed client expectations by ensuring exceptional service, quality, and cost efficiency on every project. Working with clients, colleagues across different accounts and a broad spectrum of resources, the Project Manager is expected to develop and grow those relationships whilst achieving/exceeding the expected margins by providing creative, technical, and business solutions. The PM is expected to manage projects of different sizes, genres and platforms and ensure their profitability, quality and on time delivery within the timeframe agreed with the client. They will be reporting to the relevant Senior Production Manager, responsible for assigned client deliverables and will partner with Portfolio Directors, Senior Production Managers & Project Manager peers to ensure the successful completion of client deliverables & outcomes (on time/on budget/first time right).

Contract type: Fixed-Term (6 months, potential extension to 12 months).

Key Responsibilities 

Project Management: 

• Work on projects, depending on workload and on the team’s needs.
• Estimate and plan projects from start to finish, with built-in contingencies.
• Work with the Senior Production Manager and global team to ensure that the project’s specific workflows and technical processes are well documented and regularly updated.
• Lead project planning process and “kick-off” meetings and ongoing project-related meetings, as needed.
• Work closely with Solutions Team, the Senior Production Manager, and the client directly to understand the scope and requirements of each project.
• Advise clients on best practices and agree on project processes and timelines.
• Monitor and coordinate project processes (pre-and post-production plan, postmortems, resources, QA plan, risk mitigation plans, CAPAs etc.) and collaborate with the teams in charge of those different areas of expertise.
• Align with Global Resource Management Team on the projects’ resourcing in order to ensure that projects are resourced, perform according to the project instructions, client expectations, the company's procedures and within target’s project margins.
• Oversee the project schedule, making sure that all parties deliver according to project schedule and company’s standards.
• Continuously manage and adapt the work plan and resources required in consultation and agreement with the client and the rest of global team.
• Work with the company's stakeholders to determine workflow and best processes to maximize productivity and minimize costs.

Communication:

• Follow the development of the project daily through a quick and efficient communication with the client, receiving and following up on issues, changes in specifications, deadlines, or any other kind of related matters to the project.
• Liaise with external vendors and internal resources involved in own projects, keeping a relationship tending to go beyond a simple supplier-customer relation with the aim of getting vendor's members involved and an important part of the whole creative localization process.
• Keep a constant and open dialogue with the other PMs across accounts, building good working relationships with all the global team members.
• Make independent decisions on work methods to be used on projects, while liaising with the global teams and Senior Production Managers and following established standards and procedures defined by the company and the clients.
• Communicate regularly and professionally with clients, liaising with them to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues.
• Escalate and investigate with the Senior Production Managers and corresponding stakeholders any complaints or potential risks to the performance of a project according to KWS standards.
• Proactively contribute to process and tool improvement initiatives at all levels (internal or client-facing, local or international).

Financial performance:

• Input financial data, both sales and purchases, in administration tool for tracking, invoicing, cost control and quoting purposes.
• Manage internal/external costs, monitor profit margin on projects. Act when margins are below target, liaising with the Senior Production Managers and rest of the global teams to address it.
• Manage projects finances, including the necessary pre-invoice checks, WIP/Accrual management, forecast and quote assessments in an efficient and timely manner.
• Manage cost estimates with vendors, making sure they follow the internal procedures and best practices.
• Ensure continued sustainability of the project in terms of budget, profitability, quality and client retention.
• Ensure project data in the company's reports is accurate, updated, and complete.

Personal Development:

• Provide support to new members and work with the Senior Production Managers to prepare a training plan that will help achieve department objectives and goals, while covering all the necessary project needs.
• Take responsibility for personal learning and training needs escalating any possible training needs.
  

• Experience either on videogames and/or localization sectors, be it on client or vendor side, with degree in Business, Audio, Translation, Computer Science or Games Development as an advantage.
• Knowledge of production and/or CAT Tools is an advantage.
• Good knowledge of PC and MS Office products is essential.
• Excellent English verbal and written communication skills. Second language is a plus.
• Ability to use good judgment to prioritize tasks.
• Good organizational and analytical skills.
• Able to work under pressure and meet deadlines in a remote, fast-paced, complex global environment.
• Able to manage sensitive and confidential information.
• Must be motivated and a team player, be predisposed for personal learning and training and effectively apply business specific technology and methodologies.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Spain

Area of Work: Localization

Service: Globalize

Working Pattern: Remote

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Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients.

Title: AI Engineer (AI-Powered Agents)

Location: Pune

Job Type: Full-time

Key Responsibilities:

• AI Agent Development: Design, build, and deploy AI-powered agents for applications such as virtual assistants, customer service bots, and task automation systems using LLMs and other AI models.

• AI-Driven Process Optimization: Collaborate with business units to optimize workflows using AI-driven solutions, automating decision-making processes and improving operational efficiency.

• Model Monitoring and Maintenance: Establish processes for real-time model monitoring, including tracking performance, drift detection, and accuracy of models in production environments.

• Model Retraining and Optimization: Develop automated or semi-automated pipelines for model retraining based on changes in data patterns or model performance. Implement processes to ensure continuous improvement and accuracy of AI solutions.

• Cloud and ML Platforms: Utilize platforms such as Azure Machine Learning Studio, Google Vertex AI, AWS Bedrock and open-source frameworks for end-to-end model development, deployment, and monitoring.

• Collaboration: Work closely with data scientists, software engineers, and business stakeholders to deploy scalable AI solutions that deliver business impact.

• Generative: Should Have a work experience in RAG, Langchain, Llamaindex and generative AI use case implementation and deployment.

Good to have agents framework knowledge or working experience like AutoGen, CrewAI, Langchain-agent, Llamaindex Agent, Swarm by open AI etc.

Skills and qualifications:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.

• 5+ years of experience as an AI Engineer, focusing on AI-powered agent development, knowledge graphs, AI-driven process optimization, and MLOps practices.

• Proficiency in working with large language models (LLMs) such as GPT-3/4, GPT-J, BLOOM, or similar, including both open-source and commercial variants.

• Experience with knowledge graph technologies, including ontology design and graph databases (e.g., Neo4j, AWS Neptune).

• Strong skills in Python, Java, or similar languages, and proficiency in building, deploying, and monitoring AI models.

• Solid experience in natural language processing (NLP) techniques, including building conversational AI, entity recognition, and text generation models.

• Model Monitoring & Retraining: Expertise in setting up automated pipelines for model retraining, monitoring for drift, and ensuring the continuous performance of deployed models.

• Experience in using cloud platforms like Azure Machine Learning Studio, AWS Bedrock, Google Vertex AI, or similar cloud-based AI/ML tools.

Preferred Skills:

• Experience with building or integrating conversational AI agents using platforms like Microsoft Bot Framework, Rasa, or Dialogflow.

• Knowledge of advanced AI-driven process optimization tools and techniques, including AI orchestration for enterprise workflows.

• Experience with containerization technologies (e.g., Docker, Kubernetes) to support scalable AI/ML model deployment.

• Certification in Azure AI Engineer Associate, Google Professional Machine Learning Engineer, or relevant MLOps-related certifications is a plus.

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

See more jobs at Keywords Studios

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At Keywords, we are using our passion for storytelling, games, technology and media to create a global services platform for the Video Games and the Media & Entertainment industries.  We work with top entertainment platforms, providing accurate, culturally relevant translations and subtitles for diverse audiences. Our team is passionate about language, media, and innovative workflows that make our processes efficient and scalable.
We are looking for a Resource Linguists Management & Innovation Specialist to join our Media and Entertainment service line. This role involves managing linguist resources, monitoring key performance metrics, and driving process innovations to optimize subtitling workflows.

Resource Management: Recruit and manage resources required for subtitling projects, including linguists, translators, and subtitling software.

Performance Monitoring: Track and analyze performance metrics of linguist teams, identifying areas for improvement, work closely with PM team to set priority for recruitment and resource training.

Innovation & Workflow Optimization: Develop and implement new ideas and tools that enhance the efficiency of resource management workflows, with a focus on automation, productivity improvements, and quality control.

Vendor and Stakeholder Communication: Collaborate with linguists, project managers, and vendors to address workflow bottlenecks and ensure a smooth and efficient process.

Quality Assurance: Work closely with the quality control team to identify quality issues, provide feedback to linguists, and ensure continuous improvement in subtitling quality.

Training & Onboarding: Develop training materials and onboarding processes to help linguists adapt to evolving workflows, ensuring consistent high-quality results.

Data-Driven Decision Making: Use performance data and project insights to recommend resource allocation and process adjustments that improve overall efficiency.

Education: Bachelor’s degree in Linguistics, Translation, Media Studies, or related field.

Experience:

• 3+ years in resource management, linguistics, or subtitling localization.
• Experience working with global subtitling teams or language service providers.

Skills:

• Proficiency in subtitling tools, CAT tools, Excel, PowerPoint & Google Drive.
• Excellent project management skills and experience with performance tracking systems.
• Ability to develop innovative ideas to streamline processes and improve efficiency.
• Strong organizational and communication skills, with the ability to work cross-functionally with global teams.

Technology: Familiarity with AI-driven subtitling tools, automation software, and data analytics platforms is a plus.

Why Join Us?

• Innovation: Be part of a dynamic team that is transforming media localization through cutting-edge technologies and forward-thinking approaches.
• Global Impact: Work on exciting projects for leading global entertainment brands.
• Professional Growth: Opportunities for continuous learning and career development in the fast-evolving world of media localization.

• Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
• We propose an employment contract.
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide...?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends & family and KeywordsCon - our very first video games convention! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Role Information: EN

Studio: Keywords Studios

Location: Europe, Spain

Area of Work: Media & Entertainment

Service: Media & Entertainment

Employment Type: Permanent

Working Pattern: Full Time

See more jobs at Keywords Studios

Apply for this job

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

The Junior Project Manager provides task-based support and delivery of projects in a timely manner to the client.

Production Coordination

• Identify project’s requirement and set-up the workflow.
• Manage “end-to-end" the localization cycle of the assigned project, ensuring on-time delivery and highest quality standards are consistently applied to all production and communication aspects.
• Be a reliable and “solution oriented” point of contact for all teams involved, internal and external.
• Commit to the success of each project assigned and ensure the best possible quality products are delivered to Keywords customers.

Processes

• Work with PM team to document all processes and maintain documents in an up-to-date state.
• Proactively suggest areas of improvement in the workflow to the Senior PM or Senior Production Manager.

Finance

• Ensure the account(s) cost are within budget.
• Regularly review margins of the account(s).

Communication

• Communicate regularly and professionally with clients, liaising with them and the Senior Production Manager to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues.
• Support the PM team in daily communication with the clients, ensuring it is professional and efficient, following up on issues as needed.
• Communicate within the team regularly.

Client Management

• Attend client meetings as needed with external support.
• Implement the client strategy as required.
• Keep PM & Senior PM duly informed about the account’s health and any challenges.
• When client complaints arise, share them promptly with the Senior Production Manager and iniciate a CAPA process.
• Liaise with clients to understand their goals and expectations, and anticipate/address client needs and concerns to prevent issues.

Personal Development

• Provide support to team members and work with the Senior Production Manager to assess training needs and prepare a training plan that will help achieve department objectives and goals, while covering all the necessary project needs.
  
  

• Experience either on videogames and/or localization sectors, be it on client or vendor side, with degree in Business, Audio, Translation, Computer Science or Games Development as an advantage.
• Knowledge of production and/or CAT Tools is an advantage.
• Good knowledge of PC and MS Office products is essential.
• Excellent English verbal and written communication skills. Second language is a plus.
• Ability to use good judgment to prioritize tasks.
• Good organizational and analytical skills.
• Able to work under pressure and meet deadlines in a remote, fast-paced, complex global environment.
• Able to manage sensitive and confidential information.
• Must be motivated and a team player, be predisposed for personal learning and training and effectively apply business specific technology and methodologies.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, India

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

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Software Engineer III

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

• Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.
• One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.
• Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.
• Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.

Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

About the role: 

• Work on the Resiliency, Availability and Latency of our Core Platform/ServicesOwn and publish API’s (internal) for the Helpshift ecosystem and enable feature teams to use our Core Platform.
• Seek out difficult impediments to our efficiency as a team ("technical debt") and implement solutions that will enable the entire team to iterate faster.
• Advocate on behalf of team membersDemonstrate patience and use effective explanations when mentoring junior software developers.

• Hire team members and contractors.
• Display strong work ethics. Be a team player with a strong sense of ownership.
• Colloboration with cross-functional teams to design, develop, and implement software solutions.
• Keep calm and learn everyday.

Must Have

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• 7+ years of experience in software development.
• Quick learner and ready to adopt to any tech stack. Ability to keep up with software industry trends and innovation.
• Experience and knowledge in working with any one of relational or non-relational database or distributed systems.
• Ability to break down complex problems, design solutions and lead end to end delivery of a project.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python or Javascript.
• Efficiency with code editors like VSCode, IntelliJ, Vim, Emacs.
• Knowledge of functional programming is a plus. (We use Clojure)
• Exceptional interpersonal and communication skills.
• Experience of working with a database at scale is desired.
• Nice to have proficiency in documenting processes and monitoring performance metrics with tools like Graphana, Kibana.

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India

Closing: 

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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About MPG: 

At The Multiplayer Group (MPG), we specialise in creating the highest standard of mind-blowing multiplayer experiences for our partners, through Co-Dev and Full-Dev projects.

Our people-first culture fosters a welcoming environment and a diverse team of talented people from across the globe.

We have a flexible approach to working that makes room for real life.

With our team spread far and wide, we're always looking for ways to bring our people together, whether that's online or in person.

Our giving back philosophy is centred around our local communities, education, and sustainability. We’re proud to say we’ve been Climate Positive since 2020!

Your mission:

We’re looking for a strategically driven Head of Marketing to join us on a fixed term contract, covering maternity leave. You’ll be responsible for leading the marketing team at MPG, as well as the marketing strategy for Keywords Studios Create Service Line, ensuring that we are staying ahead of the competition. 

As Head of Marketing, you will be responsible for developing and implementing marketing strategies to drive business growth, with a focus on client marketing, enhancing MPG’s and Create’s brand visibility within the games industry, and managing our dynamic marketing team. 

What you’ll be doing:

• Being responsible for leading, developing and managing all of our external marketing (client and recruitment led), communications and PR across all offline and online channels
• Taking the lead with our brand identity internally and externally, working with internal stakeholders as appropriate 
• Developing integrated marketing campaigns with consistent, emotionally resonant and powerfully compelling narratives
• Compiling and analysing regular reports 
• Championing collaboration between all departments and business units

What we would need from you:

• A creative and strategic thinker with a track record of delivery in a similar position
• You may have worked within a group company, managing multiple brands and taking your lead from the division whilst working within a wider corporate structure 
• Previous experience managing a small team, drawing on any available internal support/expertise and external agencies as appropriate
• Global marketing experience from within the video games industry
• Strong understanding of digital marketing, events management and brand development
• Naturally entrepreneurial in your approach
• The ability to approach an issue in multiple ways. Will push evolution in how we think about our marketing, and strive to keep up our amazing reputation in the games world
• Maintaining key stakeholder relationships across the group
• An excellent communicator

• Flexible working: We were remote-friendly way before it was cool. We want to give you the flexibility you need to perform your best at work, and look after your home life too, so we have core hours that make room for real life. 
• Support & wellbeing: From dedicated mental health first-aiders to therapy and coaching through our wellbeing partner, Myndup, private medical insurance and even a weekly exercise class live-streamed from the UK office - we provide the tools you need to stay happy and healthy.
• Pension and life cover: We've got your back with a solid pension plan that helps you level up your retirement savings effortlessly. Plus, our life insurance policy gives your family the ultimate protection boost.
• Time for you: Booking a holiday? We offer a minimum of 25 vacation days, as well as a paid break over the winter holiday. Plus there’s an additional 3 Volunteering Days per year for you to invest time in your local communities and causes that matter.
• Parental leave: Family comes first. We offer parental leave to support your journey as a parent or caregiver, giving you the flexibility to balance your professional and personal responsibilities.
• Levelling up: Whichever path you wish to take, there’s tonnes of ways to earn XP. Everyone at MPG has access to an annual L&D budget, allowing you to purchase the materials you need for learning in your spare time. There’s also a large hub of Expert Talks, Game Jams and exciting mentoring opportunities.
• Getting together: We're always looking for ways to bring people together. Every team member has a dedicated Entertainment Allowance for socialising with others at MPG. We also host regular chances to have fun as a team - online and in person - as well as monthly company-wide meetings, Expert Talks and Tea Times with Andy (our CEO!)

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Keywords Studios is the ultimate hub for talent in the AAA game development industry. We're a major player in gaming, with a global network of over 70+ studios across 26 countries, each with its own unique culture and expertise. Our collaborative approach sets us apart as the top choice for technical and creative services for renowned console and mobile game developers worldwide. We offer industry-leading solutions such as game development, art services, marketing, globalization, quality assurance, player support and more.

Now, we extend a warm invitation for you to explore new career opportunities with us.

About Player Research

At Player Research we want the world to experience brilliant games; ones full of adventure, surprise and intrigue – the ones you can’t put down, and those you talk about for days.

Across the world we partner with game development teams to realize their creative visions by providing meaningful insight into how real players experience play.

We are the world’s premier partner for games user research.  From our Brighton and Montreal studios we design and conduct award-winning user experience studies for video games: usability testing, expert reviews, engagement diaries, full playthroughs, training courses, accessibility testing… and so much more.

We uncover insights that drive game development forward.

As an external research studio we collaborate far and wide: game developers, publishers, platform owners, incubators, indies, and beyond. Around one third of our projects are commissioned by games user research teams inside studios and publishers to extend their reach and capabilities.

Hundreds of game development studios rely on our insights into usability, UX, appeal, and play.

Our projects come in all shapes and sizes, from testing user interfaces to interviewing super-fans; game console UI improvement, to toys-to-life; AAA full-playthroughs, discovery research, difficulty balancing, narrative comprehension, and so much more. Our consultant Researchers are brought into the heart of design decision-making in projects of all types. Some spanning years of development, some as one-off studies.

We are exceptionally proud of our decade-long reputation for authenticity, transparency and rigor. And we’d love to make you a part of it.

Player Research is an exceptional place to work and grow.

Our team is a healthy mix of expert practitioners and academically trained staff, each bringing their unique perspectives; each offering rich insight to our client studios, and one another.

We maintain a strong vision of company culture and values: rooted in deeply-held trust and empathy among peers, deliberate communication, self-determination, and taking pride in the work we deliver together.

Do you fit the role?

You are a few years into your games user research career, in a commercial setting. You bring a passion for games, psychology, and applied user research. You’re winning the trust of your stakeholders and colleagues, and you want to take on bigger challenges. You’re ready for a career turbo-charge: more stakeholder time, more ownership of projects, and more responsibility for insight.

We expect you to bring unique and relevant knowledge from your prior academic and industry experience, and in turn help your co-workers deliver evermore persuasive consultative guidance to our client teams.  You’ll work alongside Researchers, Participant Coordinators, Client Relations Managers and more, building your knowledge and practice of user research as a key part of our vibrant and impactful agency.

You’re passionate about seeing effective research delivered, be that longform or short form studies. You have a strong instinct for what good study design looks like, can anticipate obstacles and identify solutions to tackle them. You are ready for the move from tactical execution towards strategic client partnership, all toward making unforgettable games through player-centric development.

All of our Games User Researchers execute research as part of small, agile teams. Partnered with our highly experienced, world-class Games User Researchers, you will confidently contribute to the entire process of running successful playtests and expert-led research.  Our smoothly run and insightful studies reliably help developers understand their audience and improve game design.

Core Responsibilities

• Project managing and delivering exceptional games user research, on time and on budget
• Executing a variety of methods including large lab playtests, concept tests, usability playtests, writing competitor and expert analyses, remote research studies, desk and secondary research
• Analysing findings and writing compelling, actionable reports tailored to the clients' research aims
• Presenting findings and research-backed UX/UI recommendations to clients, to effectively embed user feedback and player-centric design philosophy into their development processes
• Using your initiative to improve our internal processes for the benefit of colleagues and clients
• Applying continuous improvement of yourself through training, writing, and evaluating the user experience of varied video games
• Capturing your knowledge by authoring training materials, articles, talks, and committing yourself to giving and receiving feedback

Management: You’ll have two managers: a People Manager and a global Head of Research Craft, ensuring your professional and technical skill growth respectively.

• 1-3 years’ commercial user research experience either in a games or mainstream technology setting OR previous relevant experience in a commercial game development role
• We are seeking candidates with diverse academic backgrounds, such as human computer interaction (HCI), psychology, interaction design, or product design. Providing that you have the commercial experience, we will review all candidates regardless of university degree (Bachelor’s, Master’s, PhD) or equivalent industry experience.
• A proven knowledge of the basics of user research methodologies, including designing studies to a client's brief, writing questionnaires, running user research studies, and conducting competitor and/or expert analysis.
• An understanding of the game development process, and the role (and limitations of) user research at each development stage
• Experience building trust and rapport, collaborating effectively and problem solving with confidence.
• Excellent written and verbal communication adaptable to a range of environments and levels within an organization
• Good negotiation and influencing skills. Work well with and win-over our cross-functional stakeholders, including designers, producers, engineers, artists and studio leadership.

We are pleased to offer visa sponsorship to support international applicants for this role, where they have sufficient relevant experience to be eligible for a visa. Please identify on your application whether you have an existing right to work in the UK.

To be eligible for a UK visa you need:

• 3+ years industry research experience
• Professional-level spoken and written English.

This is a full-time position on a permanent contract.  In mid-December we will be opening opportunities for (minimum) 6-month fixed term contract roles, if you would like to be considered for these alongside the full-time positions please indicate in your application.

Location and starting

• For immediate start; we are willing to wait for the right candidate.
• In order to facilitate playtest lab-based research, relocation to Brighton (UK) is required. We are pleased to offer financial and operational support for relocation.
• We work hybrid. In-office time is required as part of in-person testing, training, and collaborative work. Working from your choice of location – in-home or from our delightful offices at all other times.
• You should expect occasional work on weekends and evenings as part of our research with school-age children.

• Great salaries, in line with regional games user research pay
• Generous annual leave allowance
• Life assurance plan
• Pension plan
• Employee Assistance Programme (EAP)
• Extra pay for occasional research run on weekends and/or on national holidays
• Optional subsidised private medical cover
• Volunteer Time Off (VTO): 1 day per year paid for all employees
• Relocation support for yourself and family
• Friendly, inclusive teams with a range of interests and activities to join

In addition to base salary we include a modest performance-based annual bonus, based on your personal goals and company commercials.

Stand out and be passionate. Good luck.

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment:Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

PERSONAL DATA PROTECTION POLICY

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Brighton, UK

Area of Work: Marketing

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Hybrid

See more jobs at Keywords Studios

Apply for this job

Keywords Studios is the ultimate hub for talent in the AAA game development industry. We're a major player in gaming, with a global network of over 70+ studios across 26 countries, each with its own unique culture and expertise. Our collaborative approach sets us apart as the top choice for technical and creative services for renowned console and mobile game developers worldwide. We offer industry-leading solutions such as game development, art services, marketing, globalization, quality assurance, player support and more.

Now, we extend a warm invitation for you to explore new career opportunities with us.

About Player Research

At Player Research we want the world to experience brilliant games; ones full of adventure, surprise and intrigue – the ones you can’t put down, and those you talk about for days.

Across the world we partner with game development teams to realize their creative visions by providing meaningful insight into how real players experience play.

We are the world’s premier partner for games user research.  From our Brighton and Montreal studios we design and conduct award-winning user experience studies for video games: usability testing, expert reviews, engagement diaries, full playthroughs, training courses, accessibility testing… and so much more.

We uncover insights that drive game development forward.

As an external research studio we collaborate far and wide: game developers, publishers, platform owners, incubators, indies, and beyond. Around one third of our projects are commissioned by games user research teams inside studios and publishers to extend their reach and capabilities.

Hundreds of game development studios rely on our insights into usability, UX, appeal, and play.

Our projects come in all shapes and sizes, from testing user interfaces to interviewing super-fans; game console UI improvement, to toys-to-life; AAA full-playthroughs, discovery research, difficulty balancing, narrative comprehension, and so much more. Our consultant Researchers are brought into the heart of design decision-making in projects of all types. Some spanning years of development, some as one-off studies.

We are exceptionally proud of our decade-long reputation for authenticity, transparency and rigor. And we’d love to make you a part of it.

Player Research is an exceptional place to work and grow.

Our team is a healthy mix of expert practitioners and academically trained staff, each bringing their unique perspectives; each offering rich insight to our client studios, and one another.

We maintain a strong vision of company culture and values: rooted in deeply-held trust and empathy among peers, deliberate communication, self-determination, and taking pride in the work we deliver together.

Do you fit the role?

You are a few years into your games user research career, in a commercial setting. You bring a passion for games, psychology, and applied user research. You’re winning the trust of your stakeholders and colleagues, and you want to take on bigger challenges. You’re ready for a career turbo-charge: more stakeholder time, more ownership of projects, and more responsibility for insight.

We expect you to bring unique and relevant knowledge from your prior academic and industry experience, and in turn help your co-workers deliver evermore persuasive consultative guidance to our client teams.  You’ll work alongside Researchers, Participant Coordinators, Client Relations Managers and more, building your knowledge and practice of user research as a key part of our vibrant and impactful agency.

You’re passionate about seeing effective research delivered, be that longform or short form studies. You have a strong instinct for what good study design looks like, can anticipate obstacles and identify solutions to tackle them. You are ready for the move from tactical execution towards strategic client partnership, all toward making unforgettable games through player-centric development.

All of our Games User Researchers execute research as part of small, agile teams. Partnered with our highly experienced, world-class Games User Researchers, you will confidently contribute to the entire process of running successful playtests and expert-led research.  Our smoothly run and insightful studies reliably help developers understand their audience and improve game design.

Core Responsibilities

• Being our clients’trusted point-of-contact for advice and consultancy, nurturing long-term, high-quality client relationships
• Applying our client-centric strategy, in partnership with our client Relations team, focusing on meeting client needs through campaigns of research; overseeing how each project matures our clients’ understanding of research, and joining-up both processes and insights from one project to the next
• Buildingresearch roadmaps and proposals for insightful individual studies, promising extraordinary business and creative value: wowing our clients and winning our pitches
• Using your initiative to improve our internal processes for the benefit of colleagues and clients
• Capturing your knowledge in training materials, articles, talks, and mentoring your colleagues.  Acting as an ambassador, speaking, writing and educating the world on the importance of games user research
• Designing, scoping, project managing and delivering exceptional games user research, on time and on budget
• Executing a variety of methods including large lab playtests, usability playtests, writing competitor and expert analyses, remote research studies, desk and secondary research
• Presenting to clients. Owning the responsibility to effectively embed our findings and player-centric design philosophy into their development processes
• Applying continuous improvement of yourself through training, writing, and evaluating video game UX

Management: You’ll have two managers: a People Manager and a global Head of Research Craft, ensuring your professional and technical skill growth respectively.

• 4+ years’ commercial User Research experience either in a games or mainstream technology setting OR previous experience in a commercial game development role
• We are seeking candidates with diverse academic backgrounds, such as human computer interaction (HCI), psychology, interaction design, or product design. Providing that you have the commercial experience, we will review all candidates regardless of university degree (Bachelor’s, Master’s, PhD) or equivalent industry experience.
• Exceptional stakeholder management skills, with a demonstrable experience of building trust and rapport, collaborating effectively and problem solving with confidence.
• Strong commercial acumen with a focus on how to consistently deliver value and positive outcomes into our clients and into Player Research’s commercial strategy
• Highly collaborative, able to pivot between project leadership, project support, and coaching roles, liaising effectively with your colleagues across our team
• Expertise in research design and a wealth of experience conducting user research across multiple research methodologies, including research with school-age children.
• A strong understanding of the game development process, and the role (and limitations of) user research at each development stage
• Excellent written and verbal communication adaptable to a range of environments and levels within an organisation
• Good negotiation and influencing skills. Work well with and win-over our cross-functional stakeholders, including  designers, producers, engineers, artists and studio leadership.

We are pleased to offer visa sponsorship to support international applicants for this role, where they have sufficient relevant experience to be eligible for a visa. Please identify on your application whether you have an existing right to work in the UK.

To be eligible for a UK visa you need:

• 3+ years industry research experience
• Professional-level spoken and written English.

This is a full-time position on a permanent contract.  In mid-December we will be opening opportunities for (minimum) 6-month fixed term contract roles, if you would like to be considered for these alongside the full-time positions please indicate in your application.

Location and starting

• For immediate start; we are willing to wait for the right candidate.
• In order to facilitate playtest lab-based research, relocation to Brighton (UK) is required. We are pleased to offer financial and operational support for relocation.
• We work hybrid. In-office time is required as part of in-person testing, training, and collaborative work. Working from your choice of location – in-home or from our delightful offices at all other times.
• You should expect occasional work on weekends and evenings as part of our research with school-age children.

• Great salaries, in line with regional games user research pay
• Generous annual leave allowance
• Life assurance plan
• Pension plan
• Employee Assistance Programme (EAP)
• Extra pay for occasional research run on weekends and/or on national holidays
• Optional subsidised private medical cover
• Volunteer Time Off (VTO): 1 day per year paid for all employees
• Relocation support for yourself and family
• Friendly, inclusive teams with a range of interests and activities to join

In addition to base salary we include a modest performance-based annual bonus, based on your personal goals and company commercials.

Stand out and be passionate. Good luck.

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment:Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

PERSONAL DATA PROTECTION POLICY

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Brighton, UK

Area of Work: Marketing

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Hybrid

See more jobs at Keywords Studios

Apply for this job

Since 1998, we've been on a mission to reshape how playersinteractwith theirfavorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety servicesfor a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! ????????

Role overview

As a Shift Lead, you will be responsible for the smooth and effective operations during your shift. You'll troubleshoot technical issues with IT, offer assistance and coaching to new team members, and bridge the gap between agents and Team Leads. Your goal is to provide immediate assistance, direction and feedback to the team, contributing to the overall success of the project. ????????

What are we looking for? Our PS Shift Lead has a knack for the following skills

Leadership:

• Oversee agents' daily performance, ensuring effective feedback.
• Provide guidance and feedback to agents during their shifts, fostering and maintaining a positive work environment.
• Support training, coaching, and inquiries for both new and existing team members.
• Execute QC tasks, resolve technical issues, maintain equipment, and ensure safety standards.

Communication:

• Serve as a liaison between clients and the Keywords team, addressing complex issues.
• Disseminate project details clearly to agents, ensuring current and accurate information.
• Provide guidance and feedback to agents during their shifts, fostering and maintaining a positive work environment.

Analytics

• Conduct ongoing audits on macros and knowledge base materials.
• Handle mass responses when necessary.
• Good time/project management skills (plan recurring work, pick the right priorities).
• Understanding quality (accuracy, correctness, empathy, balance with productivity). Knowing what makes a good ticket.

Business:

• Adapt priorities based on project queue volume changes to align with client needs.
• Complete daily tasks, including ticket management.
• Knowledge of advanced functionalities of CRM tools is an asset;

You are an ideal candidate for this position if you have:

• Excellent English skills;
• Leadership expertise – ability to interpret trends, spot hot issues, summarize, provide basic project suggestions;
• Leading by example and conflict management skills;
• Excellent communication skills;
• Ability to read analytics and metric data. Advanced knowledge of Excel/Google Spreadsheet is a plus;
• Ability to work under pressure in a fast-paced environment;
• Flexibility, proactivity.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• Native-level proficiency in Japanese
• Business level English language ability.
• Related experience as a Shift Lead, or any agent role under Player Engagement
• Ability to quickly absorb game knowledge and develop internal training processes
• Experience managing multiple projects simultaneously
• Strong leadership and communication skills
• Ability to create presentations and reports
• Experience in stakeholder management and customer interactions is a plus
• Open to shift-based work

• Fixed term contract (契約社員)
• Commuting Allowance : Up to ¥30,000/Month
• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events

待遇・福利厚生

• 雇用形態：契約社員
• 社会保険完備
• 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
• 在宅勤務手当（月額上限1万円）
• 有給休暇
• 傷病休暇
• 従業員アシスタントプログラム
• 語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）
• 従業員持ち株会
• 社員紹介制度
• 健康診断（年1回）
• 社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数????）

Working hours and days off

• Working hours: 1 hour break and 8 hours of work
• Days off: 2 days off a week based on shift schedule, national holidays

勤務スケジュールと休日

• スケジュール：土日を含むシフト制（週5日勤務 ）、実働8時間／日
• 休日：週2日（シフトによる）、祝日

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知（https://www.keywordsstudios.com/en/applicant-privacy-notice）をご確認ください。

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Keywords Studios is the ultimate hub for talent in the AAA game development industry. We're a major player in gaming, with a global network of over 70+ studios across 26 countries, each with its own unique culture and expertise. Our collaborative approach sets us apart as the top choice for technical and creative services for renowned console and mobile game developers worldwide. We offer industry-leading solutions such as game development, art services, marketing, globalization, quality assurance, player support and more.

Now, we extend a warm invitation for you to explore new career opportunities with us.

About ICHI

Hey there! We’re ICHI, a creative agency specialising in gaming. We’re all about bringing Hero Energy to some of the world’s most beloved IPs, from brand development to full-blown campaigns.

In the fast-paced world of gaming, having a great IP is just the start. To really capture the attention of today’s dynamic audiences, you need to activate a brand’s true potential. That’s what we call Hero Energy.

We’re part of the global Keywords group, surrounded by other awesome creative studios, all dedicated to gaming and entertainment marketing.

Role Overview

The Associate Creative Director is key in supporting the Creative Directors in growing the business through high-quality creative development and execution resulting in new and repeat work. Reliable and highly motivated, the ACD relishes creative guardianship of the highest standard.

You will be responsible for the ideation and execution of a wide range of creative solutions; from IP branding to trailer production, social content, and 360 marketing campaigns.

Your role will combine excellent conceptual thinking with boundary-pushing executions, bringing industry knowledge to every project and leading the efforts of other creative team members too within the department. This requires the ability to provide constructive feedback to colleagues, effectively manage diverse personality types, keeping the team focused during challenging times, and step in when needed.

What You'll Do

• A combination of overall creative responsibility, and the opportunity to work alongside the Creative Directors too, giving you the opportunity to lead as well as be lead, growing your knowledge and understanding of both aspects
• When assuming overall creative responsibility as an ACD, you will shape the Creative Direction for each of your projects leading the creative team and driving the creation of high-quality work that pushes the boundaries of the creative output
• When working with a Creative Director you will work alongside them to shape the Creative Direction of the project and to help lead the creative team. Together with them you will push the boundaries of strategy, innovation, and informed creative
• You will undertake client-facing responsibilities to help grow accounts and relationships with both new and existing clients
• Actively participate in the sourcing and selecting of external talent be that ‘freelance’ or ‘specialist agencies’ - reviewing portfolios and work of said talent
• On your assigned jobs and alongside a Creative Director at times you will oversee the delivery of creative work from brief to final assets:
• Work with Ops and Production to define the brief, resourcing and scheduling
• Throughout the process, identify weaknesses in creative, execution, or resourcing, and proactively find a solution
• Uphold creative standards within the agency, providing support to other team members as needed
• Guide and inspire the creatives to develop multiple compelling ideas for client presentation
• Assist in promoting the work both internally and externally to clients
• Collaborate with the creative team to supervise the production of final assets
• Ensure that the final deliverables meet high-quality standards and strive to deliver them on time and in budget as much as possible
• As the studio grows, you will undertake line management responsibilities of other mid and senior creatives, supporting them on their ICHI journey, providing a clear roadmap, direction and goals in the scope of their role

Some things you'll know

• How to cultivate a thorough understanding of the strengths and weaknesses of the Creatives within the department, enabling you to bring out the best in them on client projects
• How to acquire an in-depth understanding of our key clients, their products, and the projects we undertake for them
• Possess a solid comprehension of the production process involved in our creative endeavours
• Stay up to date with the latest developments in advertising and the wider creative industry, with a particular focus on gaming and entertainment
• Develop a proficient working knowledge of the key platforms in the social and digital arena. Tik Tok, Instagram, X, Threads, YouTube, Reddit, Discord and more
• The ability to present creative concepts in a concise, impactful and professional manner - whether in verbal, written, or visually - both internally and externally
• An understanding of when to do and when to delegate to meet creative and productivity targets
  

• Company pension scheme
• BUPA Healthcare
• Income Protection Cover
• Life Assurance
• Employee Assistance Programme (EAP)
• Summer hours from June - August
• Wellbeing Days and paid time-off in-lieu
• External and in-house training
• Fun company socials and a weekly collaboration day in our Holborn office
• Hybrid working (2 days in the office, 3 days at home)
• Opportunities for cross-collaboration with other Keywords Studios
• A friendly and supportive working environment

If this sounds like a good fit for you, we’d love to hear from you!

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment:Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

PERSONAL DATA PROTECTION POLICY

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: ICHI Worldwide

Location: England, United Kingdom, Europe

Area of Work: Marketing Services

Service: Engage

Employment Type: Full Time

Working Pattern: Hybrid, On-site

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At Helpshift, we have 5 Leadership Principlesthat we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

• Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.
• One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.
• Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.
• Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.
• Trust through Transparency:We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

About the role: 

• Work with the rest of the team in developing greenfield product features that get delivered to internal users as well as Customers.
• Take ownership of the product feature and be responsible for its quality.
• Write clean code with appropriate test coverage.
• Review other people's code and ensure that it is up to company standards.
• Design and develop features that are secure and scalable by design.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Keep calm and learn everyday.

About you: 

• 4+ years of medium/large scale server-side software development experience.
• Excellent verbal and written communication skills.
• Thorough knowledge of CS fundamentals
• Knowledge of Unix OS (we develop on Mac OS utilising M1 chipsets). Comfortable using CLI tools for achieving day-to-day tasks.
• Experience in writing Unit, Functional & Regression tests. Knowledge of generative testing is preferred.
• Bachelor's Degree in Computer Science (or equivalent).
• Experience in:
• Java17+
• Spring framework
• CI/CD (we use BitBucket pipelines)
• Postgres DB
• MongoDB
• AWS

Nice to have :

• Experience in working with a distributed version control tool. (We use BitBucket).
• Experience with benchmarking systems for performance, failure detection is good to have.

Projects you may work on:

• Work on a strategic new (greenfield) platform to harmonise internal processes and systems for our people
• Delivering a platform for the future Keywords to enable Customers to self-service their needs and view details of their engagement with Keywords on a web portal

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India

Closing: 

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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Work Location: USA Remote (AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, ME, MI, MT, NC, NE, NJ, NV, NY, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI)

Please note: as a research intern, your work will be focused entirely on teaching and validating the AI engine. This internship does NOT involve any programming, engineering, coding, or development opportunities.

Prefer PST Time Zone.

Please be aware that a commitment of at least 40 hours per week is necessary for this position.

The Research Internship is a non-traditional role in which you will be working with a new Software Startup company focused on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.

This internship is for 3 months with the possibility to extend which will help you gain skills in AI, data analytics, and exposure to additional software and the software development processes. In addition, you will get exposure to User Centric design.

Responsibilities: 

• Work collaboratively in a fast-paced environment
• Execute Use Case scenarios across different software programs 

• Collect and analyze data on how our AI performs
• Learn new software programs on the job

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Candidate must already reside in one of the following states: AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, ME, MI, MT, NC, NE, NJ, NV, NY, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI
• Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), Reporting/BI (eg Tableau, Power BI),
• Pursuing a degree (or recently graduated) in Statistics, Mathematics, Data Science, Cognitive Science, or anything AI related
• Ability to learn on the job
• Ability to assist in system troubleshooting and resolution
• Exemplify the quality of doing "whatever it takes," including a high level of accountability, transparency, and teamwork

Keywords provides all its contingent workforce with:

• Medical, dental and vision benefits
• Paid time off (including sick and select holidays)
• 401(k) enrollment with 3% employer matching

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Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $22 - $27/hr DOE and location

The Research Associate is a non-traditional role in which you will work on our data collection and quality team focusing on the improvement of an AI engine.

In addition to an ability to write clearly and concisely, successful Research Associates must be able to tailor their writing style to each assignment’s requirements, must possess solid research skills and be able to quickly paraphrase their findings, and will be called upon to evaluate Large Language Model (LLM) prompts written by others

The ideal candidates will have a solid ability to focus on efficiency and problem-solving, and excellent writing and reading comprehension skills – including experience in creating and composing text within a specified amount of time

This role provides opportunities for career advancement.

Note: There is no coding or software development as part of this role.

What You'll Achieve (Responsibilities): 

• Work collaboratively in a fast-paced environment
• Work on various client projects to train generative AI models, by creating prompts and responses based on the instructions provided and on using established best practices for quality prompts
• Given examples, generate similar prompts and responses
• Execute different Use Cases collecting Data in support of AI engine
• Fine-tune AI training prompts for more consistent results
• Work with a small team of Data Specialists in annotation and labeling projects.·
• Engage and assist in regular team training
• Help identify areas for process improvements
• Assist in documenting processes
• Quantitative and Qualitative feedback
• Provide feedback on tools being used and on potential alternatives
• Use a variety of communication channels such as Slack, Teams, and SharePoint, to learn about new projects, collaborate with your team, and ask questions
• Learn new software programs on the job
• Providing supporting documentation when the AI fails

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Preferred prior work experience or college studies in AI
• Process-oriented, focused on problem-solving, an effective communicator, efficient, and highly organized, with strong attention to detail
• An ability to learn, document, and work with the team on new technologies and processes
• Ability to gain new skills and knowledge through hands-on experience
• Experience in assisting in system troubleshooting & finding resolutions
• Keen eye for detail
• Strong Communication Skills (Oral and Written)
• Demonstrated ability to work independently
• Strong time management skills
• Exemplify the quality of doing "get it done attitude," including a high level of accountability, transparency, and teamwork first & foremost

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

See more jobs at Keywords Studios

Apply for this job

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

We are seeking an experienced and detail-oriented External Resource Management Lead to oversee and optimize resource management processes within the gaming localization industry. This role focuses on managing a diverse pool of resources, including text translators, audio specialists, and DTP (Desktop Publishing) professionals, to ensure seamless project execution. As the Resource Lead, you will lead a team and work closely with Sr. Production Managers, Project Managers, Quality Assurance teams, and external vendors to deliver high-quality localized gaming experiences. 

Key Responsibilities 

Resource Planning and Team Management: 

• Lead the resource management team for a portfolio, ensuring the effective assignment of translators, audio engineers, voice-over talent, and DTP specialists for gaming localization projects. 

• Forecast resource requirements based on project pipelines and align allocations accordingly. 

• Maintain and expand a database of qualified resources, including freelancers and vendors, to meet project demands. 

Operational Efficiency and Workflow Optimization: 

• Develop and implement resource allocation strategies for text, audio, and DTP tasks, ensuring efficiency and scalability. 

• Streamline workflows and tools to optimize collaboration between departments and minimize project delays. 

• Monitor resource utilization rates and adjust processes to improve productivity and minimize downtime. 

Vendor and Partner Management: 

• Build and maintain strong relationships with external vendors, freelance talent, and in-house teams. 

• Evaluate vendor performance, negotiate contracts, and ensure adherence to quality standards and delivery timelines. 

• Key communicator of senior management and external resources. 

Project Collaboration: 

• Work closely with Sr. Production Managers, Project Managers to understand the specific requirements of each project. 

• Ensure the availability of resources skilled in handling complex and large-scale gaming projects across text, audio, and visual mediums. 

• Provide insights and recommendations for resource-related challenges and bottlenecks. 

Quality Assurance and Training: 

• Collaborate with quality assurance teams to maintain high standards for translations, audio production, and DTP deliverables. 

• Organize training and upskilling programs for resources to meet evolving gaming industry standards and client expectations. 

Budget Management: 

• Monitor resource budgets for localization projects, ensuring optimal use of allocated funds without compromising quality. 

• Provide detailed reporting on resource expenses, capacity planning, and cost-effectiveness. 

• Make opportunities to use tech enabled solutions and maximize use of Machine Translations within your portfolio  

Industry Expertise and Innovation: 

• Stay updated on localization trends, gaming technologies, and advancements in translation, audio, and DTP tools. 

• Proactively identify opportunities to innovate and improve resource management processes. 

Experience: 

• Minimum 5-8 years of experience in resource management, with at least 3 years in a leadership role within the localization and gaming industry. 

• Proven expertise in managing resources for text translation, audio production, and desktop publishing in gaming localization projects. 

Technical Knowledge: 

• Proficiency in CAT tools (e.g., Trados, memoQ), audio production software, and DTP tools (e.g., Adobe InDesign, Illustrator). 

• Familiarity with gaming file formats, localization workflows, and translation memory management. 

Skills: 

• Strong leadership and team management skills with the ability to inspire and guide a diverse team. 

• Excellent organizational and multitasking abilities to handle complex projects and competing priorities. 

• Negotiation and relationship management skills to build strong partnerships with vendors and resources. 

• Analytical mindset to assess resource performance and improve processes. 

Education: 

• Bachelor's degree in Translation, Localization, Project Management, or a related field. 

• Certifications in project management (e.g., PMP, Agile) or localization tools are a plus. 

Language Skills: 

• Fluency in English is mandatory; additional languages relevant to gaming markets are a plus. 

Preferred Qualities: 

• Passion for gaming and familiarity with gaming cultures and platforms. 

• Ability to work under pressure in a fast-paced, deadline-driven environment. 

• Strategic thinking with a proactive approach to problem-solving. 

• Competitive salary and comprehensive benefits package. 

• Opportunities for professional growth and leadership development in a dynamic global environment. 

• A chance to work on high-profile gaming localization projects for leading gaming companies. 

• A collaborative and innovative workplace culture that values creativity and teamwork. 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Spain

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

We are seeking an experienced and detail-oriented External Resource Management Lead to oversee and optimize resource management processes within the gaming localization industry. This role focuses on managing a diverse pool of resources, including text translators, audio specialists, and DTP (Desktop Publishing) professionals, to ensure seamless project execution. As the Resource Lead, you will lead a team and work closely with Sr. Production Managers, Project Managers, Quality Assurance teams, and external vendors to deliver high-quality localized gaming experiences. 

Key Responsibilities 

Resource Planning and Team Management: 

• Lead the resource management team for a portfolio, ensuring the effective assignment of translators, audio engineers, voice-over talent, and DTP specialists for gaming localization projects. 

• Forecast resource requirements based on project pipelines and align allocations accordingly. 

• Maintain and expand a database of qualified resources, including freelancers and vendors, to meet project demands. 

Operational Efficiency and Workflow Optimization: 

• Develop and implement resource allocation strategies for text, audio, and DTP tasks, ensuring efficiency and scalability. 

• Streamline workflows and tools to optimize collaboration between departments and minimize project delays. 

• Monitor resource utilization rates and adjust processes to improve productivity and minimize downtime. 

Vendor and Partner Management: 

• Build and maintain strong relationships with external vendors, freelance talent, and in-house teams. 

• Evaluate vendor performance, negotiate contracts, and ensure adherence to quality standards and delivery timelines. 

• Key communicator of senior management and external resources. 

Project Collaboration: 

• Work closely with Sr. Production Managers, Project Managers to understand the specific requirements of each project. 

• Ensure the availability of resources skilled in handling complex and large-scale gaming projects across text, audio, and visual mediums. 

• Provide insights and recommendations for resource-related challenges and bottlenecks. 

Quality Assurance and Training: 

• Collaborate with quality assurance teams to maintain high standards for translations, audio production, and DTP deliverables. 

• Organize training and upskilling programs for resources to meet evolving gaming industry standards and client expectations. 

Budget Management: 

• Monitor resource budgets for localization projects, ensuring optimal use of allocated funds without compromising quality. 

• Provide detailed reporting on resource expenses, capacity planning, and cost-effectiveness. 

• Make opportunities to use tech enabled solutions and maximize use of Machine Translations within your portfolio  

Industry Expertise and Innovation: 

• Stay updated on localization trends, gaming technologies, and advancements in translation, audio, and DTP tools. 

• Proactively identify opportunities to innovate and improve resource management processes. 

Experience: 

• Minimum 5-8 years of experience in resource management, with at least 3 years in a leadership role within the localization and gaming industry. 

• Proven expertise in managing resources for text translation, audio production, and desktop publishing in gaming localization projects. 

Technical Knowledge: 

• Proficiency in CAT tools (e.g., Trados, memoQ), audio production software, and DTP tools (e.g., Adobe InDesign, Illustrator). 

• Familiarity with gaming file formats, localization workflows, and translation memory management. 

Skills: 

• Strong leadership and team management skills with the ability to inspire and guide a diverse team. 

• Excellent organizational and multitasking abilities to handle complex projects and competing priorities. 

• Negotiation and relationship management skills to build strong partnerships with vendors and resources. 

• Analytical mindset to assess resource performance and improve processes. 

Education: 

• Bachelor's degree in Translation, Localization, Project Management, or a related field. 

• Certifications in project management (e.g., PMP, Agile) or localization tools are a plus. 

Language Skills: 

• Fluency in English is mandatory; additional languages relevant to gaming markets are a plus. 

Preferred Qualities: 

• Passion for gaming and familiarity with gaming cultures and platforms. 

• Ability to work under pressure in a fast-paced, deadline-driven environment. 

• Strategic thinking with a proactive approach to problem-solving. 

• Competitive salary and comprehensive benefits package. 

• Opportunities for professional growth and leadership development in a dynamic global environment. 

• A chance to work on high-profile gaming localization projects for leading gaming companies. 

• A collaborative and innovative workplace culture that values creativity and teamwork. 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

We are seeking an experienced and detail-oriented External Resource Management Lead to oversee and optimize resource management processes within the gaming localization industry. This role focuses on managing a diverse pool of resources, including text translators, audio specialists, and DTP (Desktop Publishing) professionals, to ensure seamless project execution. As the Resource Lead, you will lead a team and work closely with Sr. Production Managers, Project Managers, Quality Assurance teams, and external vendors to deliver high-quality localized gaming experiences. 

Key Responsibilities 

Resource Planning and Team Management: 

• Lead the resource management team for a portfolio, ensuring the effective assignment of translators, audio engineers, voice-over talent, and DTP specialists for gaming localization projects. 

• Forecast resource requirements based on project pipelines and align allocations accordingly. 

• Maintain and expand a database of qualified resources, including freelancers and vendors, to meet project demands. 

Operational Efficiency and Workflow Optimization: 

• Develop and implement resource allocation strategies for text, audio, and DTP tasks, ensuring efficiency and scalability. 

• Streamline workflows and tools to optimize collaboration between departments and minimize project delays. 

• Monitor resource utilization rates and adjust processes to improve productivity and minimize downtime. 

Vendor and Partner Management: 

• Build and maintain strong relationships with external vendors, freelance talent, and in-house teams. 

• Evaluate vendor performance, negotiate contracts, and ensure adherence to quality standards and delivery timelines. 

• Key communicator of senior management and external resources. 

Project Collaboration: 

• Work closely with Sr. Production Managers, Project Managers to understand the specific requirements of each project. 

• Ensure the availability of resources skilled in handling complex and large-scale gaming projects across text, audio, and visual mediums. 

• Provide insights and recommendations for resource-related challenges and bottlenecks. 

Quality Assurance and Training: 

• Collaborate with quality assurance teams to maintain high standards for translations, audio production, and DTP deliverables. 

• Organize training and upskilling programs for resources to meet evolving gaming industry standards and client expectations. 

Budget Management: 

• Monitor resource budgets for localization projects, ensuring optimal use of allocated funds without compromising quality. 

• Provide detailed reporting on resource expenses, capacity planning, and cost-effectiveness. 

• Make opportunities to use tech enabled solutions and maximize use of Machine Translations within your portfolio  

Industry Expertise and Innovation: 

• Stay updated on localization trends, gaming technologies, and advancements in translation, audio, and DTP tools. 

• Proactively identify opportunities to innovate and improve resource management processes. 

Experience: 

• Minimum 5-8 years of experience in resource management, with at least 3 years in a leadership role within the localization and gaming industry. 

• Proven expertise in managing resources for text translation, audio production, and desktop publishing in gaming localization projects. 

Technical Knowledge: 

• Proficiency in CAT tools (e.g., Trados, memoQ), audio production software, and DTP tools (e.g., Adobe InDesign, Illustrator). 

• Familiarity with gaming file formats, localization workflows, and translation memory management. 

Skills: 

• Strong leadership and team management skills with the ability to inspire and guide a diverse team. 

• Excellent organizational and multitasking abilities to handle complex projects and competing priorities. 

• Negotiation and relationship management skills to build strong partnerships with vendors and resources. 

• Analytical mindset to assess resource performance and improve processes. 

Education: 

• Bachelor's degree in Translation, Localization, Project Management, or a related field. 

• Certifications in project management (e.g., PMP, Agile) or localization tools are a plus. 

Language Skills: 

• Fluency in English is mandatory; additional languages relevant to gaming markets are a plus. 

Preferred Qualities: 

• Passion for gaming and familiarity with gaming cultures and platforms. 

• Ability to work under pressure in a fast-paced, deadline-driven environment. 

• Strategic thinking with a proactive approach to problem-solving. 

• Competitive salary and comprehensive benefits package. 

• Opportunities for professional growth and leadership development in a dynamic global environment. 

• A chance to work on high-profile gaming localization projects for leading gaming companies. 

• A collaborative and innovative workplace culture that values creativity and teamwork. 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, United Kingdom

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $27 - $35 /hr DOE & location

The Senior Research Associate is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team.

You will be working on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.  

As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members.  You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area.

Responsibilities: 

• Work collaboratively in a fast-paced environment
• Lead and Manage team members in execution of projects/tasks
• Setting of targets for the team (KPIs) for projects
• Monitoring of progress against KPIs
• Attending daily stand-ups with Client
• Trouble-shooting (reproducing) errors and answering questions for the Team
• Performing Quality Audits
• Contributing to the Completion of the Daily and Weekly Reports
• Develop, and implement new processes within identified areas of ownership
• Train junior team members on processes and best practices
• Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership
• Think strategically about end-to-end processes and how to improve them
• Identification of risks in processes and recommend solutions or alternatives to mitigate
• Learn new software programs on the job

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Technical aptitude or experience working with AI

• Leadership experience and Performance Management experience, leading or training others
• Experience managing KPIs
• Strong attention to detail
• Strong Organization skills
• Critical thinking and problem-solving skills
• Strong Analytical skills
• Process Improvement experience
• Strong aptitude of working with Google sheets, Zoom, and Slack

• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost

• Ability to learn on the job

Desirable:

• A completed college degree in Computer Science, Math, Statistics, or Cognitive Science

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

See more jobs at Keywords Studios

Apply for this job