About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As the Demand Generation Manager, you will play a pivotal role in driving Shipwell’s growth by creating and executing innovative marketing strategies that generate leads, engage prospects, and nurture existing customers. This role is a unique opportunity to manage end-to-end campaigns across multiple channels while collaborating closely with sales, product, and customer success teams to align efforts and maximize results. You will own the full demand generation funnel, from attracting top-of-funnel awareness to driving bottom-of-funnel conversions, leveraging tools like HubSpot, 6Sense, and advanced analytics.

This is a hands-on role that requires both strategic thinking and tactical execution. You'll develop and execute high-impact campaigns, optimize performance through data analysis, and experiment with new approaches to connect with our target audience. If you’re passionate about driving measurable results and enjoy building scalable marketing programs, this is the role for you!

What you’ll do when you get here:

Campaign Strategy & Execution

• Plan, execute, and optimize integrated demand generation campaigns across digital, email, social media, and events to drive pipeline and revenue growth
• Develop and implement Account-Based Marketing (ABM) strategies to target key industries and accounts with highly personalized campaigns that align with sales objectives
• Own paid search, paid social, and display advertising strategy and execution, ensuring efficient spend and ROI
• Manage organic social media strategy, content creation, and community engagement to drive brand awareness and audience growth
• Oversee email marketing campaigns, including segmentation, A/B testing, and nurture workflows

Channel & Program Ownership

• Manage database growth and segmentation strategies to maintain a high-quality lead database and drive conversions across the funnel
• Implement and optimize lead scoring models to prioritize and qualify leads for sales
• Plan and execute online and in-person events, including webinars, trade shows, partner events, and customer events, to engage prospects, nurture existing relationships, and accelerate deals
• Collaborate on partner marketing initiatives, driving co-marketing campaigns that amplify shared goals

Content & Product Marketing

• Develop compelling copy for campaigns, emails, ads, landing pages, and other marketing assets
• Partner with product, sales and customer success to align messaging and campaigns with product launches and customer needs

Technology, Data & Reporting

• Own the management and optimization of marketing tools, including HubSpot and 6Sense, to execute campaigns and ensure accurate tracking
• Analyze campaign performance and report on KPIs such as pipeline contribution, conversion rates, and ROI, providing actionable insights to improve performance

What you need to have:

• Bachelor’s degree in Marketing, Communications, Design, or a related field (or equivalent work experience in B2B marketing organizations)
• 5+ years of experience in demand generation or digital marketing, preferably in B2B SaaS or technology
• Proven track record of planning and executing integrated marketing campaigns that drive measurable pipeline and revenue impact
• Experience with Account-Based Marketing (ABM) strategies and tactics, including tools like 6Sense or Demandbase
• Hands-on experience with marketing tools such as HubSpot, Google Ads, and social media platforms
• Strong understanding of lead management, scoring, and funnel optimization best practices
• Excellent copywriting skills with the ability to craft persuasive and engaging content for multiple channels
• Proficiency in social media strategy and management for B2B audiences, including experience in writing, scheduling, and engaging on channels like LinkedIn, X (Twitter), and Facebook
• Proficiency in analyzing campaign data and making data-driven decisions using tools like Google Analytics or Tableau
• Event planning experience, both virtual and in-person, is a plus
• Self-motivated, highly organized, and collaborative team player with strong communication skills
• Experience collaborating with internal teams (Product, Sales, Customer Success) and external partners to ensure content alignment with broader company goals and strategies

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $90,000-$130,000/year. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc

Senior Manager, Brand & Content

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As the Senior Manager of Brand and Content, you will be at the forefront of shaping our brand’s voice and presence in the B2B SaaS space. This role combines strategic thinking with hands-on content creation, requiring you to develop compelling narratives, branded materials, and digital assets that drive engagement and build trust with our target audiences. You’ll collaborate cross-functionally to ensure our messaging aligns with company goals, while continuously optimizing our content based on performance metrics and industry trends. If you’re passionate about storytelling, brand development, and content strategy, this role offers the chance to make a meaningful impact in a fast-paced, growing organization.

What you’ll do when you get here:

• Develop and execute a compelling brand narrative that resonates with various B2B audience personas, using storytelling to drive engagement and brand loyalty.
• Create and manage design assets and branded materials for use across websites, email marketing, social media, and other digital platforms.
• Write, design, and post content for social media channels (e.g., LinkedIn, Twitter) aimed at building brand awareness and engaging target audiences.
• Collaborate with internal teams (Product, Sales, Customer Success) and external partners to ensure content aligns with broader company goals and strategies.
• Plan, organize, and track content creation workflows using project management tools.
• Analyze and optimize content performance using analytics tools (e.g., Google Analytics, HubSpot), making data-informed adjustments to enhance engagement and impact.
• Stay updated on B2B content marketing trends and continuously innovate brand experiences and messaging approaches to keep the company’s brand relevant and compelling.
• Develop SEO-optimized web content to enhance search visibility and drive organic traffic.

What you need to have:

• Bachelor’s degree in Marketing, Communications, Design, or a related field (or equivalent work experience in B2B marketing organizations). SaaS experience preferred.
• 5+ years of relevant experience in B2B marketing, with a proven track record of managing and delivering high-quality content and messaging for various marketing campaigns.
• Demonstrated expertise in brand storytelling and the ability to create compelling narratives tailored to specific audience personas.
• Experience creating and managing design assets, branded materials, and digital content for use across websites, email marketing, and other digital platforms.
• Strong writing skills with versatility to address a range of audiences—from highly technical to general interest—across long-form and short-form content.
• Proficiency in social media strategy and management for B2B audiences, including experience in writing, designing graphics, scheduling, and engaging on channels like LinkedIn, X (Twitter), and Facebook.
• Experience collaborating with internal teams (Product, Sales, Customer Success) and external partners to ensure content alignment with broader company goals and strategies.

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $90,000-$130,000/year. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc

Product Designer

About Shipwell

At Shipwell, we are dedicated to enhancing supply chain efficiency and service effectiveness on a large scale. Our platform offers capabilities that were once beyond the reach of most shippers, combining essential tools for transportation management, visibility, and procurement into a comprehensive, user-friendly solution. As market demands evolve, our platform adapts, enabling shippers to manage and optimize their shipping processes seamlessly. Recognized as a leader in the logistics industry, Shipwell has received accolades such as the Gartner Magic Quadrant for TMS from 2021 to 2024, and has been named among the top software and technology providers by Food Logistics in 2024. We are also proud to be listed as one of the fastest-growing companies in North America by Deloitte for three consecutive years.

Our Culture

Shipwell is a fast-paced, high-energy startup environment where we are committed to building the future of shipping. We value diversity of thought and encourage collaboration across departments. Our culture promotes open and honest communication, and we believe in working hard while also enjoying our time together. If you are eager to contribute to revolutionary solutions in the shipping industry and want to grow in a dynamic environment, we invite you to join us in shaping the future of logistics!

About the Role

As a Product Designer with 3-5 years of experience, you will play a pivotal role in designing innovative supply chain software. This position is ideal for a passionate designer who excels in leading customer research and creating impactful product designs across mobile and web platforms. You will be instrumental in delivering measurable results in a competitive and collaborative environment.

What you need to have:

• SaaS Product Design Expertise: Demonstrated success in leading the design process from ideation to launch and post-launch optimization within a SaaS context.
• Strong Customer Research Proficiency: Expertise in leading user research initiatives to gather insights and understand customer pain points, preferences, and behaviors, enabling the creation of user-centered designs that enhance overall product experience. Ability to utilize data and analytics to inform design strategies, measure performance, and drive continuous improvement.
• Customer-Centric Mindset: A passion for understanding customer needs and translating them into effective product designs, with a proven ability to build strong relationships with users.
• Growth Mindset:A passion for continuing to challenge assumptions and drive change. This includes leveraging technologies like artificial intelligence to deliver results and enhance our customer experience..
• Cross-Functional Collaboration: Excellent communication and interpersonal skills to work effectively with engineering, sales, marketing, and customer success teams.
• Strategic Thinking: Capability to develop and execute design visions that align with the company’s overall business goals and market trends.
• Problem-Solving Skills: Proven ability to identify and address complex supply chain challenges through innovative design solutions.

Nice to have: 

• Multimodal Interface Expertise:Demonstrated experience in designing products that integrate multiple interaction modalities (e.g., voice, touch, visual) to enhance user engagement and accessibility.
• Chatbot Design Proficiency:Proven experience in creating effective chatbot solutions that enhance user interaction and streamline customer service processes.
• Conversational Design Expertise:Strong background in crafting engaging and intuitive conversational interfaces that facilitate meaningful user interactions.
• Understanding of Supply Chain Operations: Proven experience in logistics, transportation, warehousing, or inventory management, with a solid grasp of the challenges and opportunities within the supply chain. Experience designing products that have multimodal user interactions. Experience designing chatbots and the conversational design underlying the user experience.

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $115,000 - $130,000 with a bonus of 15% of base. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

Shipwell employees will only ever email you about this position from an @shipwell.com email address.

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc

Product Manager

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As a product manager, you'll lead the charge in developing innovative and impactful supply chain software. This role is perfect for a passionate tech-background product manager who thrives on delivering measurable results in a fast-paced, competitive, and positive environment. 

What you need to have:

• Deep understanding of supply chain operations: Proven experience in logistics, transportation, warehousing, or inventory management, with a strong grasp of supply chain challenges and opportunities.
• SaaS product management expertise: Demonstrated success in leading the full product lifecycle, from ideation to launch and post-launch optimization, within a SaaS environment; ideally with a successful saas product
• Technical proficiency: Strong technical acumen, including experience with software development methodologies (Agile, Scrum), data analysis, and understanding of API integrations.
• Data-driven decision-making: Ability to leverage data and analytics to inform product strategy, measure performance, and drive continuous improvement.
• Customer-centric mindset: Passion for understanding customer needs and translating them into product requirements, with a proven ability to build strong relationships with customers.
• Cross-functional collaboration: Excellent communication and interpersonal skills to effectively collaborate with engineering, sales, marketing, and customer success teams.
• Strategic thinking: Ability to develop and execute a product vision aligned with the company's overall business goals and market trends.
• Problem-solving skills: Proven ability to identify and solve complex supply chain challenges through innovative product solutions.

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $120,000-$145,000 with a bonus of 15% of base. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

Shipwell employees will only ever email you about this position from a @shipwell.com email address.

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc.

Head of Sales

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As the Director/Head of Sales, you'll lead the charge in developing and executing sales strategies to propel Shipwell to new heights. This role is perfect for a passionate sales player-coach who thrives on delivering measurable results in a fast-paced, competitive, and positive environment. 

What you need to have:

• 10+ years in a high-growth SaaS sales management role; selling supply chain software (planning, ERP, WMS, TMS, OMS, inventory management, fleet management) 
• History of  building  and leading high-performing SaaS sales team delivering against sales goals
• Strong understanding and management to SaaS metrics
• Executing strong pipeline management and sales process 
• Customer obsession - ensuring customer success and value realization with software and services
• Ability to think critically with strong bias to execute
• Strong presentation, communication, and interpersonal skills; ability to rapidly develop and cultivate relationships with peers, partners, and key influencers
• Comfortable strategizing and consulting with C-level executives; references are great
• Strong interpersonal skills; ability to rapidly develop and cultivate relationships with peers, partners, and key influencers.
• Demonstrated people leader managing teams in a distributed environment
• Strong understanding of the competitive landscape and ecosystem 
• Experience calling on major accounts and national accounts selling complex solutions.
• BA/BS degree in a related field

What is Preferred:

• Logistics industry experience
• Proficient at Excel, SFDC, Google Suite, and BI tools (Tableau or Looker)

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $180,000 to $220,000/year with an OTE of $360,000 to $440,000. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

Shipwell employees will only ever email you about this position from a @shipwell.com email address.

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc

Customer Success Manager

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics’ 2022 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As a Customer Success Manager you will be a trusted advisor to build relationships with customers and help them navigate from onboarding through renewal.  You will focus on driving adoption comprehension, resolving complex customer-related software issues, and utilization of Shipwell products and services.

What you’ll do when you get here:

• Build a trusted relationship with customers to include customer satisfaction, product support, and positive overall account health
• Optimize customer utilization of the Shipwell platform to enhance their comprehension of ROI
• Provide customers with a clear understanding of the value Shipwell has created and present opportunities that will drive further value 
• Challenge the status quo and present ways to improve internal and external processes, routines, and workstreams 
• Collaborate with internal resources including Sales, Professional Services, and Product Management to positively maintain customer health
• Collect customer feedback and relay it to the Product and internal teams to continually enhance the user experience
• Troubleshoot and triage customer-reported issues by utilizing product expertise and working with internal stakeholders to resolve these issues efficiently  
• Address product-related questions from customers through clear and timely communication and build out a repository of accessible customer-facing resources to address future inquiries 
• Work with Sales on renewal follow-up and customer business reviews
• Becoming a Shipping Hero by building deep knowledge of both the features and functionality within Shipwell products, and of the processes and operations within customer organizations

What you need to have:

• Proven track record of building deep customer relationships and aligning executives between companies
• 3+ years of key account portfolio management where you successfully retained, expanded and upsold through joint strategic planning
• 3+ years in a Transportation-related background is required, with a focus on Transportation Management Systems (TMS) 
• Experience in a client service-related position with strong verbal and written communication skills on an enterprise level 
• Experience helping users adapt to transportation-related products
• Demonstrated customer service and problem-solving skills
• Strong time management, prioritization, and organizational skills, with attention to detail and the ability to meet tight deadlines.
• Confidence and motivation to creatively solve problems
• Self-motivation, team-orientation, adaptability, and can work with a high degree of ambiguity
• Willingness to learn, multitask, manage multiple concurrent projects, and work in a fast-paced agile environment.

What is Preferred:

• 2+ years of experience in a SaaS organization conducting operations and or support-related activities
• Comfortable working in a matrix organization
• Proficient in Google Suite applications, Salesforce, Jira, Confluence, and Intercom
• Preferred Bachelor’s degree 

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&S coverage, and flexible/health savings accounts
• 40K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $75,000 to $90,000/year. Compensation is based on a number of factors including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc

Director of Marketing

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As the Director of Marketing, you'll lead the charge in crafting and executing innovative marketing plans to propel Shipwell to new heights. This role is perfect for a passionate marketing player-coach who thrives on staying ahead of the curve and achieving measurable results.

What you’ll do when you get here:

• Lead Marketing Strategy:
• Conduct market research and competitor analysis to understand the software landscape and target audience. 
• Develop and implement comprehensive marketing plans that align with the company's overall business goals. 
• Set marketing objectives and key performance indicators (KPIs) to measure success.
• Manage Small Marketing Team: 
• Build, lead, and motivate a high-performing marketing team, including vendors with diverse skill sets (content marketing, social media, SEO, etc.). 
• Delegate tasks effectively and provide coaching and mentorship to marketing team members. 
• Foster a collaborative and results-oriented marketing department culture.
• Drive Brand Awareness and Demand Generation: 
• Oversee the development and execution of marketing campaigns across various channels (digital, content, social media, PR) to generate brand awareness and leads. 
• Manage the marketing budget and allocate resources strategically to maximize return on investment (ROI). 
• Analyze marketing campaign performance and make data-driven decisions for continuous improvement.
• Product Marketing and Launches: 
• Develop and execute go-to-market strategies for new software products. 
• Collaborate with product development teams to ensure messaging aligns with product features and benefits. 
• Manage product positioning and messaging across all marketing materials.
• Channel/Partner Marketing: 
• Develop and oversee marketing programs specifically designed for channel partners. 
• Build and maintain strong relationships with channel partners to maximize their effectiveness in selling the software.
• Stay Ahead of the Curve: 
• Stay informed about the latest marketing trends and technologies. 
• Identify and implement innovative marketing strategies to stay ahead of the competition. 
• Continuously monitor the marketing landscape and adapt strategies as needed.
• Metrics & Reporting: 
• Track and analyze marketing campaign performance using data analytics tools. 
• Generate reports to measure marketing ROI and present findings to company leadership. 
• Use data insights to inform future marketing strategies and tactics.

What you need to have:

• BA/BS degree in communications, marketing, PR, journalism or a related field
• 9+ years experience in marketing
• 4+ years as a marketing director leading teams
• Proven success in driving impact in previous positions 
• Experience leading strategy and execution of marketing campaigns
• Analytical and creative thinking
• Thorough knowledge of web analytics (Google Analytics)
• Experience using Salesforce

What is Preferred:

• Logistics industry experience

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&S coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $120,000 to $160,000/year. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc