About Us

SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.

The Opportunity

Be a hero to our engineering teams! Whether it’s partnering with one of our cross-functional, agile teams to provision the appropriate infrastructure to support highly available and reliable platforms, optimizing existing CI/CD operations, or overseeing that our teams have the appropriate monitoring and alerting in place for applications, the DevOps Engineer will contribute to the success of Sherpa by participating in the full software development lifecycle of our platform and assisting our agile teams with the tools they need to operationally support the systems being built.

Main responsibilities include:

• · Be a member of a highly collaborative, cross functional team to engage in all phases of the SDLC to bring new products to market

• · Collaborate alongside engineering teams in an agile environment to ensure new capabilities get provisioned/deployed accurately, consistently and cost effectively
• · Leverage infrastructure as code to deploy and operationally support cloud-native microservices architectures
• · Build, strengthen, and maintain operational tooling for deployment, monitoring, and analysis of multi-region and international AWS infrastructure and systems
• · Perform infrastructure cost analysis and optimization
• · Assist agile teams with deployment strategy and capacity planning across development, QA, staging and production environments.
• · Deploy and maintain CI/CD pipelines across multiple environments and being a key contributor to continually “moving quality to the left”
• · Collaborate alongside engineering teams in an agile environment to ensure new capabilities get provisioned/deployed accurately, consistently and cost effectively
• · Lead the charge to continuously improve site performance and reliability with a focus on high availability, security, and scalability through effective monitoring, alerting, automation, and infrastructure reviews
• · Adopting and innovating on industry standard best practices to increase quality and velocity of deployments
• · Constructively engaging with team members and management through open and active communication channels when problem solving and developing solutions, recommending changes in policies, procedures, and tooling
• · Producing specifications as needed to determine operational feasibility and conveying ROI projections of proposed solutions

The Skills

Individuals who ideally fit this role will meet the following qualifications:

• · At least five (5) years of practical experience working in a DevOps or SRE role alongside software development teams in a fast paced, highly collaborative, Agile environment

• · Proven experience maintaining and deploying highly available, fault-tolerant, systems at scale in a cost effective manner
• · Strong understanding of how to secure AWS environments and meet compliance requirements
• · Deep understanding of AWS products (IAM, VPC, Route53, S3, RDS, NoSQL data stores, Lambda, auto-scaling, EC2, EKS and containerization/clustering)
• · Experience with configuration management and infrastructure as code with Terraform, Pulumi, or comparable technology

• · Release engineering and implementing CI/CD pipelines through GitLab, GitHub, Jenkins, TeamCity, CircleCI, or similar toolsets
• · Proven experience with configuration management and infrastructure as code (e.g. Serverless, Terraform, CloudFormation, etc.)
• · Proficient in PowerShell, Golang, Bash, or other scripting languages
• · Deep understanding of microservices and related architectures
• · Strong understanding of DNS, firewalls, VPCs, subnetting, VPNs, and other networking
• concepts
• · Practical experience and understanding of cloud-based management and monitoring tools such as Datadog, Sumologic, Splunk, ELK, CloudWatch, etc.
• · Demonstrates strong communication and team skills including the ability to work with people possessing a variety of skill sets
• · Experience with relational databases configured for high availability and redundancy

Note: All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

Company Overview: SquareWorks is a leading technology solutions provider specializing in the NetSuite ERP ecosystem. As a NetSuite Alliance and SDN partner, we empower organizations of all sizes that use NetSuite to streamline their operations, drive efficiency, and accelerate growth through outstanding functional and technical consulting services, on-demand support, and integrated software solutions. As a trusted client partner, we are committed to delivering exceptional value and customer satisfaction.

Position Overview: SquareWorks is seeking a highly skilled and experienced NetSuite Senior Technical Solution Architect to join our dynamic team. In this role, you will be responsible for designing and implementing robust NetSuite technical solutions that meet our clients' complex business requirements. As part of this work, you will liaise with SquareWorks functional resources to gather client requirements, create comprehensive solution documentation, and guide internal and client testing. This position offers an exciting opportunity to work on challenging projects, collaborate with talented professionals, and make a significant impact on our clients' success.

Key Responsibilities:

1. Participate, along with client SMEs and SquareWorks functional resources, in requirements gathering activities related to NetSuite technical customizations.
2. Design and document end-to-end NetSuite technical solutions that meet client requirements and align with best practices and industry standards. Solutions will include elements such as scripted customizations, complex reports/searches (SQL/SuiteQL), technical form modifications (HTML and FreeMarker), system integrations, and data models/data warehousing.
3. Lead the implementation of NetSuite technical solutions, managing related activities such as coding, configuration, testing (internal and client), and deployment.
4. Provide technical guidance and support to functional project teams, ensuring successful delivery of projects on time and within budget.
5. Conduct code reviews, performance tuning, and optimization to maximize the efficiency and scalability of existing NetSuite solutions.
6. Stay informed about the latest NetSuite technical features, enhancements, and updates, and recommend best practices to clients.
7. Collaborate with cross-functional teams, including functional resources, product engineers, business analysts, and project managers, to deliver integrated solutions.
8. Mentor and coach junior team members, sharing technical expertise and best practices to build a high-performing team.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field; master’s degree or equivalent experience preferred.
• 8+ years of experience in architecting, implementing, and supporting technical NetSuite solutions.
• Deep technical expertise in the NetSuite platform, including SuiteScript, SuiteFlow, SuiteBuilder, SuiteTalk, and SuiteAnalytics.
• Strong understanding of cloud architecture principles, including multi-tenancy, scalability, and security.
• Experience with system integrations using REST/SOAP APIs, Web Services, and middleware platforms (Celigo, Boomi, Workato, etc.).
• Proficiency in JavaScript, SQL, HTML/CSS, FreeMarker, and other programming languages and technologies.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions.
• Exceptional communication and interpersonal skills, with the ability to interact with clients and stakeholders at all levels and to work collaboratively across internal teams.
• NetSuite certifications: SuiteFoundations, SuiteCloud Developer 2, SuiteAnalytics preferred.
• Experience with other ERP systems, such as SAP or Oracle, and with other cloud platforms, such as AWS or Azure, is a plus.

Location: This position is remote. U.S. applicants only.

At SquareWorks, we embrace diversity and are committed to creating an inclusive environment where everyone feels valued and respected. Join us in driving innovation and delivering exceptional technological solutions!

Company Overview: SquareWorks is a leading technology solutions provider specializing in the NetSuite ERP ecosystem. As a NetSuite Alliance and SDN partner, we empower organizations of all sizes that use NetSuite to streamline their operations, drive efficiency, and accelerate growth through outstanding functional and technical consulting services, on-demand support, and integrated software solutions. As a trusted client partner, we are committed to delivering exceptional value and customer satisfaction.

Position Overview: The Senior Business Systems Analyst is a highly motivated and self-driven individual with a positive attitude and a desire to improve internal business applications. This role will work within the Customer Experience team, a vibrant and influential team responsible for maintaining a streamlined and efficient experience both internally and externally with customers and partners. The individual in this brand-new role will be joining in a pivotal time of growth for the company securing foundational practices within business applications to enable us to take the organization to the next level. Additionally, this individual will manage our ongoing compliance activities working closely with those responsible for maintaining controls to ensure our continued adherence to security.

Responsibilities:

Business System Applications

• Work as system administrator to numerous critical system applications including Salesforce, Jira, DocuSign, Recurly, Asana, Grasshopper, Slack, Microsoft Office 365 and BigTime.
• Play a significant role in numerous exciting upcoming 2024 IT projects including: the implementation of NetSuite, the implementation of MS Teams and the implementation of a commissions platform.
• Collaborate with Business Stakeholders throughout the organization to make continuous system enhancements to facilitate company changes.
• Maintain custom customer scorecard application including data syncs, distribution, and system enhancements.
• Maintain inventory of company laptops and proactively assess purchasing needs.
• Assist in management of vendor relationships including our managed service provider, responsible for IT HelpDesk activities. Work collaboratively on Microsoft O365 improvements as needed.
• Support and manage a backlog of intake requests across our application stack.
• Support project plans and change implementation activities as needed; validate progress to ensure the projects and teams are executing effectively and have information or conditions needed for success. Identify and track issues, and support efforts to eliminate roadblocks and bottlenecks.

Security Compliance

• Oversee SOC2 compliance by monitoring ongoing deliverables and ensuring completeness by control owners.
• Participate in meetings related to risk management with company leaders and drive organizational improvements as needed.
• Respond to prospect and customer IT security questionnaires as requested leveraging compliance knowledge base to inform responses.
• Identify opportunities and implement solutions to streamline systems that support control evidence.
• Work closely with the Product team to conduct all annual control tests such as disaster recovery and incident response.
• Ensure all employees understand their responsibilities as they relate to SOC2 compliance.

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years experience managing business application systems. Salesforce and or NetSuite experience is preferred.
• Previous experience supporting leaders, teams, and peers to achieve effective outcomes
• Proficiency in analyzing business processes, identifying improvement opportunities, and implementing process changes.
• Effective communication skills together with a positive and helpful attitude
• General project management
• Excellent attention to detail and high standards

NetSuite Senior Solution Architect (Functional)

Company Overview: SquareWorks is a leading technology solutions provider specializing in the NetSuite ERP ecosystem. As a NetSuite Alliance and SDN partner, we empower organizations of all sizes that use NetSuite to streamline their operations, drive efficiency, and accelerate growth through outstanding functional and technical consulting services, on-demand support, and integrated software solutions. As a trusted client partner, we are committed to delivering exceptional value and customer satisfaction.

Position Overview: We are seeking a highly skilled and experienced NetSuite Senior Functional Solution Architect to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing functional NetSuite solutions to meet our clients' business needs. You will work closely with clients to understand their requirements, architect scalable and sustainable solutions, and provide guidance throughout the implementation process. This position offers an exciting opportunity to leverage your NetSuite expertise in service to our clients while you grow your own skillset and contribute to the success of our internal teams.

Key Responsibilities:

1. Collaborate with client SMEs and cross-functional SquareWorks teams including developers, business analysts, and project managers, to gather, analyze, and document business requirements, objectives, and challenges as part of client engagements.
2. Design and document end-to-end NetSuite solutions that address those needs, leverage SquareWorks’s functional and technical resources and software products, and align with industry best practices.
3. Serve as functional project lead, working with SquareWorks project managers to ensure adherence to timeline and budget, clear setting of expectations with internal and external stakeholders, quick resolution of project blockers/issues, effective management of escalations, and final delivery of a comprehensive solution and associated documentation.
4. Coordinate, document, and execute project activities such as system configuration, internal and client testing, and deployment to production.
5. Provide functional guidance and support to project teams and less experienced project resources.
6. Conduct system assessments, performance tuning, and optimizations to maximize the efficiency and scalability of NetSuite solutions.
7. Serve as a subject matter expert on NetSuite capabilities, features, and enhancements, staying informed about new releases and updates.
8. Mentor and train junior team members, sharing knowledge and best practices to build expertise within the organization.

Qualifications:

1. Bachelor’s degree in accounting, information technology, or a related field, or equivalent work experience.
2. Minimum of 8 years of experience in architecting, implementing, and supporting NetSuite functional solutions.
3. Proven expertise in core NetSuite modules, including Record to Report, Lead to Quote, Order to Cash, Design to Build, and Procure to Pay. Experience in ARM and SuiteBilling or inventory, manufacturing, and related functions preferred.
4. Experience gathering functional requirements for customizations and integrations, conveying those requirements to technical resources, and ensuring those requirements are met and that solutions are fully tested prior to delivery to clients.

Location: This position is remote. U.S. applicants only.

At SquareWorks, we embrace diversity and are committed to creating an inclusive environment where everyone feels valued and respected. Join us in driving innovation and delivering exceptional technological solutions!

About Us

SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.

Purpose  

The Software Engineer contributes to the success of SquareWorks by participating in the full software development lifecycle from concept and planning to delivery and deployment. This role will support the SquareWorks team in troubleshooting and resolving customer support issues as they arise. In addition, each SquareWorks team member has a responsibility to support the company’s mission through understanding and living SquareWorks’ corporate values. 

Essential Job Functions

• Implements and maintains code for product features
• Writing clean code and unit tests to support any source code changes, performing code reviews, and related activities that contribute to development and maintenance
• Understand and apply software engineering best practices while modifying/enhancing our software platform and in code reviews
• Attend and contribute to design review meetings
• Offering input into the designs of product enhancements and third-party integrations and documenting designs
• Working closely with other engineers and product managers throughout the SDLC
• Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members
• Writing unit tests to support any source code changes, performing code reviews, and related activities that contribute to development and maintenance.
• Constructively engage with team members and management through open and active communication channels when problem solving and developing solutions, recommending changes in policies, procedures, and tooling.
• Produce specifications as needed to determine operational feasibility and convey ROI projections of proposed solutions
• Writes well designed, testable, efficient code that is easy to learn from
• Effectively estimate time requirements for deliverables
• Anticipate potential blockers and plans accordingly
• Delivers development projects on time and within budget 
• Develop the skills/ability to mentor new teammates
• Conducts business that is aligned with SquareWorks’ values and culture

Skills and Eligibility Requirements

• 4 or more years of experience in a software engineering/development role 
• Experience in an Agile software development environment 
• Desire to ship high quality software at great velocity 
• Thorough understanding of topics discussed in the influential works and authors describing the pillars of software engineering (e.g. content covered in Code Complete, Design Patterns, Clean Code, Refactoring, The Pragmatic Programmer, etc.) 
• Expertise in one or more of the following technologies:  

• Modern JavaScript frameworks (e.g. React, Vue, Angular, etc.) 
• Server-side languages such as TypeScript/JavaScript, PHP, C#, Java, etc. 
• Relational databases 
• AWS  
• NodeJS  
• Git  
• NoSQL 
• RESTful APIs  

• Strong experience with creating and maintaining automated unit tests and integration tests in a test-driven development environment 
• Understanding of advanced object-oriented design and SOLID design principles with strong design/architecture instincts 
• High degree of intellectual curiosity and a thirst for knowledge – we’re always looking for ways to improve our processes while continuing to produce high quality solutions for our customers 
• Does not accept “status quo” as a default. Continuously looks for ways to improve process, quality, and team/product achievements that are aligned with SquareWorks’ culture and values.  

Note: All duties and responsibilities listedare considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position 

Company Description:

SquareWorks Consulting is a NetSuite partner focused on elevating its customers’ experiences with exceptional automation solutions and consulting services. Our products include Automate, a NetSuite-native financial automation platform that enhances and takes NetSuite to the next level. We also provide exceptional consulting services and partner with our customers to deliver high-quality NetSuite implementations, optimization services and ongoing support.

We believe in building long-term partnerships with customers to enable their success, and that starts with our team. We strive to enable our employees to achieve professional excellence by providing training and development resources, a diverse and inclusive workplace, a fully remote working environment, a healthy work/life balance, as well as other wellness benefits and programs. By embracing this mentality, we can put our best foot forward every day to help our customers succeed.

We will rely on you to:

Provide support services for users of SquareWorks software products, while also managing a small number of software implementations. Specific duties include:

• Triage, coordinate, and manage incoming software support tickets in Jira, SquareWorks’ ticketing platform, consistently, with sufficient detail to meet compliance and controls requirements, and in accordance with SquareWorks’ stated Service Level Agreements.

• Prepare for and run ad-hoc client meetings to aid in software support resolution.

• Resolve non-technical software support requests. Types of requests will include, but not be limited to:

• Questions regarding existing software functionality, configuration, best practices, and potential upgrades.

• Requests for assistance with end-user training related to SquareWorks software.

• Requests for troubleshooting of existing software configuration.

• Implementation of new software functionality.

• Audit-related questions regarding software security, compliance, and controls.

• Requests for new, and modification to existing, NetSuite reports related to SquareWorks software.

• Questions related to software new releases and updates.

• Facilitate resolution of technical support (bug fix) requests by coordinating communication between clients and the SquareWorks Product and Engineering teams.

• Assist in the ongoing improvement of SquareWorks’ software support delivery operations.

• Manage the implementation of SquareWorks’ various software bundles and SuiteApps. Will include, but not be limited to:

• Preparing for and participating in client-facing meetings.

• Gathering client requirements and compiling associated client-facing documentation.

• Installing and configuring SquareWorks software to meet defined requirements.

• Performing QA testing of configuration.

• Coordinating client user acceptance testing.

• Coordinating project go-live activities.

• Performing basic project management tasks.

• Ensuring adherence to project timelines and budgets.

• Capture client requests for software customizations and communicate the associated functional requirements to the SquareWorks Engineering and Technical Services teams.

We ask that you:

• Have impeccable written and oral communication skills.

• Prioritize customer service and customer satisfaction.

• Be eager to learn new skills and to take on new responsibilities.

• Enjoy a challenging and fast-paced environment where you are encouraged to continually learn and expand your skillset.

• Have a keen desire to develop your understanding of business systems, software, and SaaS solutions in general.

• Be interested in business process analysis and in consulting as a career.

Qualifications:

• College degree or equivalent work experience.

• Must be interested in business systems, SaaS solutions, and software.

• Previous consulting or business analyst experience a plus but not required.

• Familiarity with basic accounting principles and terminology a plus but not required.

• Previous exposure to enterprise-class business systems (ERP, HRM, CRM) a plus but not required.

We require that all SquareWorks team members:

• Focus on autonomous thinking and a proactive approach to customer relationships.

• Create high quality, clearly written documentation that explains work performed and solutions implemented.

• Remain committed to highly responsive communication with our customers and team members.

• Maintain a positive and constructive attitude, both in internal and client facing interactions.

• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.

• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of SquareWorks as a company.

The Senior Systems Analyst is a highly motivated and self-driven individual with a positive attitude and a desire to improve business applications. This role will support the Customer Experience team, responsible for maintaining a streamlined and efficient experience internally and externally with customers and partners. This role carries responsibility for supporting the Director of Customer Experience, managing and enhancing multiple business applications, and overseeing security compliance activities.

Responsibilities:

Business System Applications

• Work as systems administrator to numerous critical system applications including Salesforce, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, LucidChart, Zoom, Microsoft Office 365 and BigTime.
• Play a significant role in numerous upcoming 2024 IT projects including: implementation of NetSuite, implementation of MS Teams and implementation of commissions platform.

• Collaborate with Business Stakeholders throughout the organization to make continuous system enhancements to facilitate company changes.
• Maintain custom customer scorecard application including data syncs, distribution, and system enhancements.
• Maintain inventory of company laptops and proactively assess purchasing needs.
• Assist in management of vendor relationships including our managed service provider. Work collaboratively on system improvements.

• Support and manage a backlog of intake requests.
• Support project plans and change implementation activities as needed; validate progress to ensure the projects and teams are executing effectively and have information or conditions needed for success. Identify and track issues, and support efforts to eliminate roadblocks and bottlenecks.

Security Compliance

• Oversee SOC2 compliance by monitoring ongoing deliverables and ensuring completeness.
• Participate in meetings related to risk management with company leaders and drive organizational improvements as needed.
• Respond to prospect and customer IT security questionnaires as requested leveraging compliance knowledge base to inform responses.

• Identify opportunities and implement solutions to streamline systems that support control evidence.

• Work closely with the Product team to conduct all annual control tests such as disaster recovery and incident response.
• Ensure all employees understand their responsibilities as it relates to SOC2 compliance.

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years experience managing business application systems
• Previous experience supporting leaders, teams, and peers to achieve effective outcomes

• Proficiency in analyzing business processes, identifying improvement opportunities, and implementing process changes.

• Effective communication skills together with a positive and helpful attitude
• General project management
• Excellent attention to detail and high standards

The Senior System Analyst is a highly motivated and self-driven individual with a positive attitude and a desire to improve business applications. This role will support the Customer Experience team, responsible for maintaining a streamlined and efficient experience internally and externally with customers and partners. This role carries responsibility for supporting the Director of Customer Experience, managing and enhancing multiple business applications, and overseeing security compliance activities.

Responsibilities:

Business System Applications

• Work as system administrator to numerous critical system applications including Salesforce, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, LucidChart, Zoom, Microsoft Office 365 and BigTime.
• Play a significant role in numerous upcoming 2024 IT projects including: implementation of NetSuite, implementation of MS Teams and implementation of commissions platform.

• Collaborate with Business Stakeholders throughout the organization to make continuous system enhancements to facilitate company changes.
• Maintain custom customer scorecard application including data syncs, distribution, and system enhancements.
• Maintain inventory of company laptops and proactively assess purchasing needs.
• Assist in management of vendor relationships including our managed service provider. Work collaboratively on system improvements.

• Support and manage a backlog of intake requests.
• Support project plans and change implementation activities as needed; validate progress to ensure the projects and teams are executing effectively and have information or conditions needed for success. Identify and track issues, and support efforts to eliminate roadblocks and bottlenecks.

Security Compliance

• Oversee SOC2 compliance by monitoring ongoing deliverables and ensuring completeness.
• Participate in meetings related to risk management with company leaders and drive organizational improvements as needed.
• Respond to prospect and customer IT security questionnaires as requested leveraging compliance knowledge base to inform responses.

• Identify opportunities and implement solutions to streamline systems that support control evidence.

• Work closely with the Product team to conduct all annual control tests such as disaster recovery and incident response.
• Ensure all employees understand their responsibilities as it relates to SOC2 compliance.

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years experience managing business application systems
• Previous experience supporting leaders, teams, and peers to achieve effective outcomes

• Proficiency in analyzing business processes, identifying improvement opportunities, and implementing process changes.

• Effective communication skills together with a positive and helpful attitude
• General project management
• Excellent attention to detail and high standards