LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 
Overview:

LivePerson is looking for a Devops engineer for the GPT (Global Product & Technology) Division. You will be part of the LiverPerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

• Ensure product high uptime and reliability 24x7.
• Manage Linux servers in a multi-cloud environment
• Manage high availability Kubernetes resources using Helm charts
• Assist with deploying upgrades and patches using Chef/Ansible/Puppet/Helm
• Monitoring and troubleshooting warnings and alerts related to the reporting platform’s performance
• Develop monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
• Coordinate with DBA and developers to manage SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
• Managing message bus systems such as Kafka and Pulsar
• Build and maintain CI/CD pipelines using Jenkins/Gitlab/Teamcity

You have:

• Minimum 3+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
• Highly experienced working in the Linux environment, good scripting in Bash / Python.
• Highly experienced working configuration management systems like OpsCode Chef, Ansible, Puppet,  etc.
• Strong experience in Terraform, CloudFormation or other IAC
• Experienced in SQL, including DDL and complex queries
• Experienced working in the Kubernetes platform
• Experience working in a microservices architecture using a message bus
• Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab
• Ability to integrate security best practices into the SRE workflow.
• Highly motivated and independent.
• Team player and excellent interpersonal Skills.
• Excellent written and verbal communication skills.
• BS in Computer Science or a related field, or equivalent work experience.
• A strong background in cloud, network and application security and compliance
• Experience with GPT or other LLMs a strong advantage

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a DevOps Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.

What you'll be doing:

Working hand in hand with great devops engineers building out devops best practices in the federal space. This will include creating and documenting CI/CD jobs, creating infrastructure with terraform, writing ansible playbooks, and building tools.

What you’ll bring:

• In-depth experience with config management tools like: Chef, Ansible, Puppet, SaltStack
• The ability to create and support AWS environments
• Experience working with and supporting Terraform or other IaC tools (CloudFormation, Pulumi, etc)
• Skill in developing and improving CI/CD scripts and services for development and deployment
• Desire and ability to mentor and train other engineers
• Experience supporting web technologies and websites running on Kubernetes
• Experience in containerization and containerization tools like Docker, Containerd, Podman, or Kaniko
• Experience supporting web technologies and websites running Apache or NGINX
• Experience with Linux operating systems including installing, configuring and troubleshooting
• Experience in SQL architecture such as MySQL, PostgreSQL or MS-SQL
• Datadog, Trivvy and Venafi experience strongly preferred

Nice to have:

• Experience in scripting with Python
• Experience in managing or configuring data science tools (AWS SageMaker, Posit Workbench, Quicksight, AWS Glue)
• Experience with setup and managing Data Warehouses or Data Lakes (AWS Redshift, AWS Athena)
• Experience in cloud and infrastructure monitoring/observability tools such as Splunk, Grafana, Prometheus, Cloudwatch

Requirements:

• Must be a US Citizen and able to work domestically 
• Must be able to  attain low-level security clearance 

Education:

• Bachelor’s Degree

Benefits:

• Fully remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $160,000

Job Title: Software Engineer,

Department: Engineering

Location: Remote, India 

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia’s products run 100% on Amazon Web Services using EKS, EC2, CloudFormation, Terraform and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams.

About the Team:The Observability team plays a pivotal role in ensuring the smooth functioning and performance optimization of all our systems. We are a dynamic team of engineers dedicated to providing centralized Observability solutions to empower all teams within the company. Acquia is seeking an Associate Software Engineer who can help lead our efforts to revolutionize the way we build, test, operate and monitor our cloud-based products and services. 

As a Software Engineer, you will…

• work on a wide range of core internal systems, tooling and automation around logging, monitoring and traceability
• work with your team to develop far reaching modules that have scalability and availability at their core
• contribute to our efforts to revolutionize the way we build, test, operate and monitor our cloud-based products and services
• maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc)
• collaborate with your team members to review their work and have your work reviewed in turn
• work with other teams in deciding, developing integrations with other subsystems
• participate in Scrum software development lifecycle
• provide product support to internal and external stakeholders
• work in a team environment where your team owns and operates the services you build

You’ll enjoy this role if you…

• like solving complex challenges for scalable, low latency systems
• enjoy solutioning for a Cloud native environment
• enjoy collaborating with multiple stakeholders
• have a passion for DevOps

 What you’ll need to be successful…

• Have 3+ years of software development experience with time spent working on Cloud technologies (AWS, Google Compute, Azure)
• Familiarity with Kubernetes
• Understanding of programming languages such as Golang, PHP, Ruby or similar.
• Comfortable navigating unix/linux based operating systems
• Familiarity with Sumo Logic, New Relic, Dynatrace, Cloudwatch, Splunk, Nagios.
• Strong interest in building and operating distributed systems and/or service oriented architectures.
• Passion for Devops processes and tools (Jenkins), distributed configuration management systems (Ansible, Puppet) and maintaining infrastructure as code (Terraform, Cloudformation)
• Strong communication and collaboration skills.
• Ability to work effectively in a team setting.

Extra credit if you…

• Certifications in relevant technologies (AWS, CKAD, CKA, etc)
• Have hands on experience with Docker, K8s or equivalent
• Have a mindset to automate repetitive tasks  

Acquiais an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Nextiva is currently seeking bright and talented individuals for a Linux Systems Administrator position. The Linux Systems Administrator is responsible for supporting the day-to-day activities of Nextiva’s physical, virtual, and cloud servers running various flavors of the Linux operating system. The role is predominantly focused on problem resolution, enhancement request fulfillment, proactive monitoring, and preventative maintenance. In addition, the Linux SysAdmin will be responsible for automating common to complex tasks, overseeing patch management and deployment, multi-level troubleshooting and various other related activities.

Key Responsibilities

• Ensure the availability and reliability of production, staging, and development servers and virtual machines meets the business needs
• Troubleshoot issues and problems related to Linux OS, services and applications, networking, VMware, storage, and other related components
• Collaborate with network engineering, software engineering, SRE/DevOps and others, to resolve incidents and outages
• Maintain a robust patch and lifecycle management strategy to minimize security vulnerability exposure and maximize supportability
• Manage and deploy virtualized instances running Linux and Windows
• Write Ansible playbooks to facilitate automation
• Monitor servers and infrastructure to proactively identify potential issues and outages, before they happen
• Build, maintain, and promote strong technical documentation
• Collaborating with and cross-train other administrators to guarantee transfer of knowledge

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related work experience
• 8+ years of experience in Linux systems administration, including both Red Hat and Debian based operating systems
• Strong experience with VMware virtualization platform and vSphere management
• Strong experience writing automation with an emphasis on Ansible
• Strong awareness of networking and internet protocols including TCP/IP, DNS, SMTP, HTTP and distributed networks
• Working knowledge of physical and virtual storage concepts, including iSCSI
• Working knowledge of common web services including Nginx, Apache, and Tomcat
• Working knowledge of public clouds such as AWS, GCP, and Oracle Cloud
• Experience with monitoring and logging tools like Datadog, Solarwinds, Kibana, Filebeat
• Experience working with Atlassian products such as Jira, Confluence, and Bitbucket
• Excellent time management skills with the proven ability to prioritize, handle multiple tasks, and work under tight deadlines while delivering high quality results
• Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions
• Highly organized, detail oriented, adaptable and quick-thinking with a proactive approach, an enterprise focus, an understanding of shifting business needs and the ability to change priorities with ease
• Excellent written and verbal communication skills with the ability to communicate knowledgeably and effectively
• Ability to excel both individually and as a team player in a fast paced, self-directed, constantly evolving environment
• Flexible availability for on-call support during non-peak hours

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $94,000 – $167,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-RQ1   #LI-REMOTE

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is looking for a Site Reliability/DevOps Engineer for the GPT (Global Product & Technology) Division. You will be part of the LivePerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

• Lead a team to ensure product high uptime and reliability 24x7.
• Give technical leadership and support to your team and stakeholders such as development teams, data team, and leadership.
• Being hands-on with your team on day to day operations of cloud environments, Kubernetes platform, data and messaging platform, and security/compliance

You have:

• Minimum 7+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
• Strong verbal and written communication skills, proficient in collaborating with various stakeholders
• Solid hands-on experience and understanding of system architecture
• Highly experienced working in the Linux environment, good scripting in Bash / Python.
• Highly experienced working configuration management systems like Puppet, OpsCode Chef, Ansible, etc.
• Strong experience in Terraform, CloudFormation or other IAC
• Strong experienced in SQL (including DDL and complex queries) and managing SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
• Strong experienced working in the Kubernetes platform and Helm
• Strong experience working in a microservices architecture using a message bus such as Kafka and Pulsar
• Experience in monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
• Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab.
• Highly motivated and independent.
• Team player and excellent interpersonal Skills.
• BS in Computer Science or a related field, or equivalent work experience.
• A strong background in cloud, network and application security and compliance
• Experience with GPT or other LLMs a strong advantage

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Be part of a team which incorporates all aspects of software engineering Back-end & Front-end, Automation and CloudOps.
Our target is to ensure and promote business up-time, by delivering a set of internal micro services which will promote better availability, quality and system resilience across the Conversational Cloud platform.  

Team Technologies and Programming Stack:

• NodeJS, React and Python, Vue, Java, Ansible. 
• Kubernetes, Docker, Jenkins, Groovy
• ElasticSearch and MongoDB

You will: 

• Develop and maintain micro services by demonstrating outstanding programming practices.
• Design reviews for all key/complex designs and lead in research and development of open source and custom code.
• Inspire the team on technical topics, standards and abilities.
• Overall system perspective, understand the system architecture and components.
• Collaborate with software engineers, product experts and customer success to identify problems and come up with solutions.
• Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights, and deliver solutions adopted by engineers across the organization.

You have:

• B.Sc in Computer Science or equivalent.
• At least 4 years of experience as a backend and frontend engineer - Must.
• Proven experience with programming languages NodeJS/React - Must.
• Proven experience with NestJS, TypeScript, Vue & GPT4o Prompts  - Advantage
• Experience with automation of infrastructure systems (Ansible) and integration tools (Jenkins) - Advantage.
• Proficient with Docker and Kubernetes as part of CI/CD pipelines - Advantage.
• Cloud providers experience such AWS, GCP - Advantage.

Benefits:

• Health: medical and mental.
• Time away: vacation, national/religious holidays and five personal days.
• Financial: ESPP, lunch meals cards.
• Family: parental leave
• Additional: exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

As a member of Torc Robotics' Information Technology team the Application Integration Engineer designs, implements, and supports Torc’s enterprise-wide application ecosystem to deliver optimal performance, security, and value. This role applies a deep understanding of Application Programming Interfaces (APIs) and supports complex data flows between systems while prioritizing data integrity and security. The Integration Engineer defines and supports Torc IT’s automation goals using industry best-practices and methodologies for git, CI/CD, and orchestration. Partners with departments, teams, and users to provide solutions. Serves as the technical steward of the application ecosystem they support.

What you'll be doing:

• Maintains knowledge of Torc’s core application offerings and their related API and system integrations; design, develop, test, implement, maintain, and support secure data flow between enterprise information systems and their related applications. Systems include HCM and ERP, CRM, and IAM
• Assists in the evaluation, selection, and implementation of new software and systems that integrate with enterprise applications; reviews existing integrations and recommend optimizations that maximize data integrity, process efficiency, and user experience
• Provides timely application and integration support as necessary, including responding to tickets, errors, alerts, and incidents; works with vendors and third parties as a liaison to implement, maintain, and support applications for our internal customers
• Create and update policies and procedures to define security standards and minimum requirements of API integrations; develops and maintains automation scripts to streamline administrative tasks, reduce toil, and improve system efficiency
• Support, secure, and standardize Torc IT’s automation tooling environment, including Ansible and GitHub; understand SDLC best practices and how it applies to applications, systems, and infrastructure
• Collaborate with the Development Experience team to ensure IT practices align with company standards and requirements
• Develop policy, procedure, standards, and guidelines for IT’s automation platforms; manages and reviews code repository structure, approvals, workflows, and audits
• Provide training, direction, and support to the IT organization around how to consume and optimize automation scripting, version control, code review, testing, and scheduling
• Lead and participate in application and automation projects, including migrations, upgrades, and new implementations
• Write and maintain clear documentation, including diagrams, architecture design reviews, runbooks, test plans, policies, and procedures
• Develop detailed project plans that deliver successful project outcomes and staying current on latest industry standards and trends regarding application integration and automation
• Contribute, as needed, to other IT Enterprise Application team projects and goals
• Support Torc IT’s software management system of application inventory, licensing, ownership, and compliance; collaborate, mentor, and train junior engineers and teammates

What you need to succeed:

• Bachelor’s degree in Computer Science, Information Technology, Software Development, or other related field
• 5+ years working as an integration or automation engineer, or similar role in a high-tech environment; work experience equivalent in lieu of education
• Proficiency in at least one software development language and familiarity with various other technologies such as: Python, Powershell, C#, PHP, JSON, JavaScript, RESTful APIs, SQL, XML, YAML, BASH, or Terraform
• Experience developing and supporting custom integrations and/or using integration middleware such as Anypoint, Boomi, Jitterbit, or SnapLogic
• Knowledge of a variety of databases and ETL (extract, transform, load) tools
• Implementation and administration knowledge of orchestration tools such as Ansible
• Experience with version control and CI/CD tooling such as GitHub, GitLab, and Jenkins
• Strong working knowledge of SDLC (software development life cycle) best-practices and methodologies
• Security first mindset with proven experience implementing centralized logging and auditing
• Proven analytical and problem-solving abilities, especially including the ability to anticipate, identify, and solve critical incidents proactively
• Strong interpersonal skills able to build effective relationships and work collaboratively across a diverse set of technical constituents
• May travel occasionally (<10%) to Torc offices or their partner sites
• Requires appropriate Personal Protective Equipment (PPE) in areas identified through hazard assessment and continuous technical education and training with a passion for knowledge in the field of study to maintain the highest level of knowledge, ingenuity, and creative thinking
• Ability to be flexible on short notice and may work extended hours/weekends/evenings when project demands and ability to work and collaborate across locations over different time zones

Perks of Being a Full-time Torc’r  

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:     

• A competitive compensation package that includes a bonus component and stock options  
• 100% paid medical, dental, and vision premiums for full-time employees    
• 401K plan with a 6% employer match  
• Flexibility in schedule and generous paid vacation (available immediately after start date) 
• Company-wide holiday office closures  
• AD+D and Life Insurance

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

Our global NetDevOps team is growing rapidly, requiring engineers to collaborate across US, EMEA, and APAC regions to support our datacenter and cloud environments.  This team focuses on the stability and reliability of our global infrastructure leveraging existing standards, processes, and automation solutions.  The NetDevOps Engineer will serve as a domain expert in networking technologies and the supporting both datacenter and cloud infrastructure.  

You will:

• Design, deploy, and manage Kubernetes clusters on the cloud (e.g., GCP) and on-prem to support containerized applications.
• Implement best practices for monitoring, logging, and troubleshooting within Kubernetes.
• Collaborate with the cloud team to provision, configure, and maintain cloud resources on GCP, ensuring optimal performance and cost efficiency.
• Implement automation for resource provisioning and scaling using tools like Terraform and Helm.

Skills:

• Strong working knowledge in configuring and troubleshooting routing protocols (BGP, OSPF, and static). 
• Extensive experience with data center and cloud based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience with Arista and Cisco configurations and maintenance.
• Deep understanding of network protocols and services. 
• Extensive experience in linux environments and enterprise distros
• Experience with software development and strong scripting skills.
• Experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• Experience with networking and securing kubernetes with Calico.
• Experience with cloud technologies and IaC deployments. 
• Experience with GCP, AWS, Azure cloud environments.  (Certifications preferred)
• Experience with virtual and containerized deployments in both data center and cloud. 
• Experience with Kubernetes and GKE deployments and networking elements. (CNI, Itsio, Calico)
• Experience with CI/CD pipeline components, support, functionality, and tools.
• Experience with version control concepts and operations. (Git) 
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Experience working within an Agile development environment
• Experience with webhooks, API styles, HTTP Response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating ansible playbooks
• Experience with Jenkins and parameterization. 
• Use of automation tools and modules (Rundeck/Puppet/Terraform)
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework
• Leverage model driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Understand the need to organize code into methods, functions, classes, and modules
• Experience with monitoring performance metrics and KPIs.

Additional requirements:

• Collect feedback and requirements from design and technical staff
• Create diagrams, business cases, and architectural designs documents.
• Support on-call and weekend rotation as needed
• Collaborate with cross functional teams.
• Able to handle stressful situations with a level headed approach
• Excellent verbal and writing skills (English)
• Oncall and shift rotation (primarily between US and APAC hours)

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Available Locations:Lisbon or Remote Portugal; London or Remote UK, Munich or Remote Germany

About the Role

We are looking for talented Systems Reliability Engineers to build and operate our Edge platform running in more than 320 cities in over 120 countries. Our SREs come from diverse technical backgrounds and have built up their knowledge working in different environments, but common factors across all of our reliability-focused engineers include a passion for automation, scalability, and operational excellence. We support our services in a “follow the sun” model with offices in East Asia, Europe and North America.

This is a superb opportunity to join a high-performing team and scale our high-growth network as Cloudflare’s business grows. We live at the boundary between systems, network, and software, and love improving the glue that holds them together. Working with us, you will build tools to constantly improve service availability, performance, and operational velocity. You will nurture a passion for an “automate everything” approach that makes systems failure resistant and ready to scale.

SREs focus on the immediate state and functionality of the Cloudflare platform around the world, leveraging an array of monitoring, alerting and diagnostics tools while developing and enhancing the Cloudflare platform and its capabilities. We own a wide portfolio of applications and services, running a tight feedback loop of developer and operator patterns. The ideal SRE candidate has a passionate curiosity about how the Internet fundamentally works and has a strong knowledge of networking, Linux and TLS along with coding ability in Go or Python.

Requisite Skills

• Aptitude for identifying problems, owning them and working with others to solve them
• Linux systems experience
• 3 years experience in an SRE role or a role with similar functions
• Software development skills in some programming language such as Go or Python
• Understanding of distributed software systems and large scale system design tradeoffs
• Intermediate experience of common network protocols like DNS and HTTP
• Understanding of routing protocols and concepts such as BGP and IP anycast 

Examples of desirable skills, knowledge and experience

• Experience with the Linux kernel and Linux software packaging
• Performance analysis and debugging
• Configuration management systems such as Saltstack, Chef, Puppet or Ansible
• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Squid or Apache
• SQL databases
• Time series databases such as OpenTSDB, Graphite, Prometheus or Grafana
• Key/Value stores

Bonus Points

• Experience with continuous / rapid release engineering
• Strong tooling and automation development experience
• Experience working in a 24/7/365 service environment
• Experience working with large scale production distributed systems
• A history of contributing to Open Source Software

Some tools that we use

• Nginx
• PostgreSQL
• Docker
• Prometheus
• Grafana
• Consul
• Nomad
• Salt

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBR

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Platform

Our Platform organization’s purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world. Within Platform, the Site Reliability Engineering team is responsible for partnering with Gemini’s other engineering teams to ensure all our systems are architected, engineered and deployed to be resilient, reliable and performant. 

The Embedded SRE team is a part of Site Reliability Engineering with a focus on engaging directly with our other engineering teams to onboard them onto our platform systems, reviewing and recommending design and architectural decisions, and guiding our engineering teams on how to implement the tooling provided by the larger Platform organization required to ensure systems can scale and react to changing conditions, with continuous improvement loops.

The Role: Staff Site Reliability Engineer

You will be an integral part of leading Gemini’s engineering teams towards modern DevOps practices, both by developing and providing modern automation and operational tooling, and working cross functionally across Gemini’s engineering teams to influence and shape our development practices and culture.

Responsibilities:

• Provide primary operational support and engineering for various Gemini services 
• Improve reliability, quality and time-to-market across all Gemini services and offerings 
• Guide engineering teams onto the various supported services provided by Platform 
• Run on-going performance evaluations and improvements for Gemini systems 
• Provide architecture recommendations and engagement as part of SDLC 
• Create “Production-ready Scorecards” to evaluate the health of systems pre-launch 
• Implement and teaching monitoring, alerting and automated resolution best practices 
• Define SLIs, SLOs with Engineering teams 
• Educate and guide Engineering teams on reliability and resiliency best practices, like statelessness, chaos testing, blue/green deployments etc. 
• Build operational tooling and automations

Qualifications:

• 7+ years using monitoring, alerting, and automation tooling to understand and remediate performance and health issues in systems at scale 
• Good knowledge for various cloud technology providers like AWS, GCP, or Azure 
• Experience in a code-first environment, developing automated solutions to solve support and operational issues 
• Experience as a Technical Leader within a team, helping evaluating and making tech decisions for the team 
• Experience working with containerization such as Nomad, EKS (k8s), Docker, etc. 
• Experience working with Configuration Management such as Ansible, Chef, Puppet 
• Experience writing scripts or cli tools that help increase Developer Productivity in high-level languages like Python, Go, etc. 
• Experience analyzing system and application performance, identifying bottlenecks, and recommending architectural or systemic improvements 
• Experience working with Engineering teams, teaching, training, and mentoring on how to  implement best-practice technical solutions 
• Experience working in a code-drive, automation-first public cloud infrastructure (Terraform)

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $172,000 - $215,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.