At Netguru, we're all about helping innovators and entrepreneurs shape the world through beautiful software. That is our mission.

With employees from 15+ different countries, we've worked with over 800 clients from more than 50 countries. To name some of them: OLX Motors Europe, UBS, Careem.

But we're not just another tech company. As a Certified B Corporation®, we're dedicated to creating an inclusive environment for all, and we take our commitment to sustainability seriously.

So, are you ready to make an impact? Join Netguru, and let's build beautiful software together.

Salary:

• PLN 15,000 - 26,900 net monthly (B2B contract + 20 paid days off).
• PLN 12,500 - 22,400 gross monthly (employment contract).
• EUR 3,500 - 6,200 net monthly (B2B contract for EU-based contractors, no bonuses included).

Ready to apply? First check if you:

• Have proven commercial experience in building web applications.
• Have a good command of written and spoken English and Polish (CEFR B2+).
• Have solid experience with Vue.js
• Have solid experience with Angular
• Have strong problem-solving skills and ability to troubleshoot issues in a timely manner.
• Have experience with building npm packages and resumable libs
• Are a technological authority for clients, and you’re eager to help them make informed decisions.
• Have good architectural skills

We'll be happy to see that you have:

• experience with REST API
• experience with microservices, SOAP
• experience with Java Spring
• Running on-premis with Kubernetes.

Joining Netguru means:

• Processes based on Scrum and Agile methodologies.
• Work in a change-rich environment that powers digital acceleration for customers from Europe, the United States, Asia, and the Middle East.
• Working with globally recognized clients who change the world through software and revolutionize digital banking (such as UBS or Solaris).
• Dev-friendly processes such as CI/CD, code review, and bug bashes.
• Continuous development of your hard and soft skills (internal webinars and conferences).
• Enjoying flextime and flexplace; you can adjust your daily schedule to your individual needs.
• Working on the best equipment: we will provide you with a MacBook and additional accessories for yourcomputer to make your work even more efficient and comfortable.
  

Perks & benefits:

• Access to the WorkSmile platform, offering benefits adapted to your preferences.
• Discounts on Apple products.
• One-time PLN 1000 home-office bonus for B2B contractors or PLN 175 monthly lump sum (ryczałt) for remote employees (on employment contract).
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.
  

Here's what you can expect from the recruitment process:

• You'll be asked to complete a short online test.
• Then, you'll meet with our Talent Acquisition Team: we'll be happy to get to know you and tell you more about us!
• The next step is a technical interview with one of our developers.
• If everything goes well, you will meet one of the leaders at the final online interview.
  

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At Deskpro, we're revolutionising the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service. This role is a great opportunity for someone experienced in customer support for B2B software and is looking to become a key part of our growing team!

Every day is different at Deskpro, but you can expect things like investigating questions from customers, helping users set up configurations that work best for their businesses, and assisting with onboarding. If you are a curious problem-solver, not intimidated by technical challenges, and have a passion for making customers smile, then you could be a great fit in our friendly and diverse team.

We’ve been expanding significantly over the last year, so this is a really exciting time to join Deskpro; both the tool and company are growing so there is plenty of opportunity to play a significant role in our team.

For more information about Deskpro, head to our Careers page.

What will you be doing?

• You'll be a core part of the Deskpro team, and one of our primary customer-facing representatives, excited by responsibility from day one.
• Communicating with our customers (and potential customers) via support tickets, live chat, voice and social media - all through Deskpro.
• Our customers use Deskpro in all sorts of different ways and integrate it with a range of other products and services. You'll be faced regularly with requests for help about something you've not heard of or thought about before, with the opportunity to learn and find answers.
• Testing for and logging software bugs, escalating as necessary to technical support, and following up with users once they’ve been resolved.
• Updating help content built into Deskpro and writing new content as we launch new features.
• Helping new customers with the onboarding process, including configuration and training sessions.
• Gathering customer feedback about their experience with Deskpro and sharing your knowledge with the Product team.

• 2+ years experience in customer support at a B2B software company
• You’re comfortable with technical elements of supporting software (e.g. our reporting language, logical flows in automations, APIs). We have a technical support team for resources and escalation, but you’ll be expected to be able to answer simpler technical questions independently as well as fully investigate questions before any escalations.
• Truly outstanding writing abilities. This role involves communicating complicated ideas in a simple way to customers, and you’ll often need to be synthesising information from a few different places in order to answer questions.
• You’re independent and proactive. Our team is friendly and supportive (no pun intended!) so you’ll have lots of help available, but you need to be comfortable being the driver of your own productivity.
• An ability to and affinity for learning quickly. Deskpro is a powerful and complex product, so there is a large amount to learn, understand and support.
• Happy to work 3 days a week (Tues/Weds/Thurs) in our Wimbledon office.

We are a friendly team based in central Wimbledon, 5 minutes walk from fantastic transport links (train, District and Northern line tubes, buses, trams).

• Salary range of £35-45k, dependent on experience.
• 25 days holiday plus UK Bank Holidays
• BUPA Private Healthcare & Cash Scheme, pension scheme, Bike storage, season ticket loans, reduced gym membership, cycle to work scheme
• Free Phone SIM (unlimited calls, data etc).
• Laptop & 2 x 4k Monitors, ergonomic chair & sit-stand desks as standard.
• Personal budget for training and growth.
• Lovely office with a friendly team: think monthly team lunches, the occasional office dog, beverage and snack options from coffee and tea to Thursday afternoon beer and wine.

No recruiters or agencies please.

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At Deskpro, we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service. This role is a great opportunity for someone with experience in customer support for B2B software and who is looking to become a key part of our growing team!

Every day is different at Deskpro, but you can expect things like investigating questions from customers, helping users set up configurations that work best for their businesses, and assisting with onboarding. If you are a curious problem-solver, not intimidated by technical challenges, and have a passion for making customers smile, then you could be a great fit in our friendly and diverse team.

We’ve been expanding significantly over the last year, both in our original UK office and our Austin location, and so this is a really exciting time to join Deskpro.

For more information about Deskpro, head to our Careers page.

What will you be doing?

• You'll be a core part of the Deskpro team, and our first US-based support team member.
• Communicating with our customers (and potential customers) via support tickets, live chat, voice and social media - all through Deskpro.
• Our customers use Deskpro in all sorts of different ways and integrate it with a range of other products and services. You'll be faced regularly with requests for help about something you've not heard of or thought about before, with the opportunity to learn and find answers.
• Testing for and logging software bugs, escalating as necessary to technical support, and following up with users once they’ve been resolved.
• Updating help content built into Deskpro and writing new content as we launch new features.
• Helping new customers with the onboarding process, including configuration and training sessions.
• Gathering customer feedback about their experience with Deskpro and sharing your knowledge with the Product team.

• 3+ years experience in customer support at a B2B software company.
• You’re independent and proactive. As some context, our US team includes a pre-sales engineer and a technical support engineer, and you’ll be joining an existing support team of six support executives and three technical support engineers based in the UK. Our team is friendly and supportive (no pun intended!) so you’ll have lots of help available, but as our first US-based support hire you’ll need to be happy being the driver of your own productivity.
• You’re familiar with technical elements of supporting software (e.g. our reporting language, logical flows in automations, APIs). We have a technical support team for resources and escalation, but you’ll be expected to be able to answer simpler technical questions independently as well as fully investigate questions before any escalations.
• Truly outstanding writing abilities. This role involves communicating complicated ideas in a simple way to customers, and you’ll often need to be synthesising information from a few different places in order to answer questions.
• An ability to and affinity for learning quickly. Deskpro is a powerful and complex product, so there is a large amount to learn, understand and support.
• Happy to work 3 days a week (Tues/Weds/Thurs) in our Austin office.

We are a friendly team based in east downtown Austin, next to the tram line and about a mile from the station. It’s a great location close to lots of different breweries, coffee shops, and pickle ball courts!

• Salary range of $70-90k, dependent on experience.
• Unlimited PTO.
• Comprehensive benefits package including medical, dental, and vision plans through Aetna, 401(k) through Empower, as well as health and flexible spending accounts (HSA/FSA).
• Laptop & 2 x 4k Monitors, ergonomic chair & sit-stand desks as standard.
• Personal budget for training and growth.
• Lovely office with a friendly team: think weekly team lunches, beverage and snack options from coffee and tea to a sparkling water setup our British team covets, and the odd holiday potluck.

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Job Description

About the Opportunity: 

Join our XplorPay vertical as Demand Generation Manager to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Senior Marketing Manager you will help us drive the success of our marketing initiatives aimed at increasing our revenue and growth objectives within our partnership channel. The role reports to the Senior Marketing Manager and will collaborate closely with our partner sales, operations, product, and technology teams. 

In this role you will be responsible for strategic planning and tactical execution of our commercialization strategy and delivery of the go-to-market plan for Clearent. You will help develop compelling marketing campaigns and messaging, deliver integrated go-to-market programs driving growth, build impactful content for our marketing campaigns and events, and enable our partner sales teams to execute at their best.  You will partner closely with sales and marketing stakeholders across the organization to drive measurable impact. Some of the other responsibilities include:

• Plan and develop integrated marketing campaigns, partnering with relevant sales and marketing stakeholders to orchestrate the delivery of campaigns to drive software partnership pipeline generation and growth. 
• Collaborate with marketing peers and other stakeholders to curate and produce relevant content such as webinars and blogs for target partners that fuel prospect demand generation engines. 
• Increase the production and effectiveness of marketing initiatives to generate high-quality leads that convert into new software partnerships. 
• Track and analyze the performance of marketing activities, providing actionable insights to improve future campaigns and drive measurable business outcomes. 
• Create high-impact content to support sales teams, such as pitch decks and one-pagers. 
• Partner with sales and marketing teams in developing regional customer references, testimonials, and case studies for external. 
• Align with sales and marketing teams to develop and deliver sales enablement plans that underpin campaign execution including lead generation and follow up. 
• Possess expert-level knowledge of the company’s product offering to software providers. 

- The average base salary pay range for this position is $70,000 to $85,000 

- May be considered for a discretionary annual bonus

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

 Required qualifications for this role:

• 3+ years of experience in lead generation/demand generation marketing role. 
• 3+ years of B2B marketing experience, Payments/FinTech industry experience is a plus! 
• Experience in developing and executing targeted marketing campaigns and go-to-market planning. 
• SalesLoft or Outreach experience, a plus! 
• Outstanding organizational and project management skills to keep marketing initiatives and teams on track and knowing when to ask for help. 
• Strong communication, storytelling, and presentation skills with the ability to tailor messaging to different audiences and different functions; ability to take complex and make it simple. 
• Graphic design experience, a plus! 
• Phenomenal at establishing relationships and working well cross functionally.  
• High energy, charismatic, innovative, and creative - with the execution skills to make it all count. 
• Ability to operate in a fast-moving, fast-growing, ever-changing environment. 
• Self-starter with the ability to navigate a complex organization to drive projects from idea to execution fast. 
• Strategic thinker with a growth mindset, a bias for action and a comfort with numbers. 
• Possess reliability and accountability. 

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

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Job Description

Join Clearent by Xplor as a District Manager in Pewaukee, WI, to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

• Develop and maintain relationships with small to medium sized business owners
• Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
• Manage your pipeline and day to day tasks/appointments using Salesforce
• Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
• Educate merchants and business owners on the payment processing industry
• Maintain regular communication with your sales leadership
• Closing sales of our payment processing services to meet expected minimum requirements
• Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
• 1+ years’ of experience effectively managing a sales team in the payment acquisition industry
• Experience building a successful team
• Valid current driver’s license and auto insurance
• Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
• Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• You align with our four core values, and you are simply a good human

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Job Description

The Informa Foodservice Media Group is looking to expand their staff with a new inside sales representative. The main responsibilities of the inside sales representative revolve around the ability to network, build relationships with clients, prospect new account types or industries and persuade others to purchase products. There is limited travel in this position and the requirement includes comprehensive use of Salesforce, LinkedIn, Clear Slide, email, Microsoft Teams, and phone to contact potential customers.

Duties Include:

• Complete knowledge of the FSM (Foodservice Media) product portfolio
• Identify prospective customers through prospecting using LinkedIn, Salesforce, competitive websites, tradeshows, etc.
• Ability to generate and mine leads and convert to new customers
• Maintain an ongoing relationship with current customers, including regular contact through email or phone
• Educate customers on the features of products to highlight how they solve customer problems
• Negotiate prices with guide of client success team and terms and prepare sales agreements
• Collaborate with colleagues in many different sectors
• Maintain contact lists in Salesforce and follow up with customers to continue relationships
• Ability to think on your feet and answer customer questions.
• Meet or exceed individual targets and contribute to the overall team success.
• Manage and ensure a strong pipeline; make prospecting and networking a part of the regular routine to ensure that new prospects/opportunities are being added to the pipeline on a consistent basis.
• Ability to manage a pipeline and accurate account information on Salesforce
• Adhere to CRM (Salesforce), business systems and activity standards.
• Capability presentation(s) via Microsoft Teams video conferences

Qualifications

• • B2B sales experience preferred
  • In depth knowledge of lead generation, marketing automation and intent data solutions.
  • Proven track record in selling integrated marketing solution and achieving and/or exceeding individual sales targets.
  • Excellent communication, presentation, sales closing, and use of Salesforce.com
  • Must work independently, be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
  • Comfortable strategizing with prospects on how our portfolio of products fulfills a marketing need
  • Skilled at navigating organizations, developing leads and sales opportunities across departments at target companies including phone and email outreach and appointment setting.
  • Organized and able to effectively manage competing demands including multiple ad programs and deadlines
  • Ability to leverage industry knowledge, marketing trends and business contacts to effectively engage target prospects withing assigned accounts.
  • Proficient at Outlook, Word, Excel, Powerpoint, Salesforce, and Google Docs.
  • Bachelor’s degree preferred.
• This role pays between 60,000-70,000, plus commission incentives. 
• This job posting will expire on December 27, 2024.

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Job Description

As Partner Marketing Manager, you are responsible for the development and execution of robust marketing campaigns, specific to our reseller partners. This role will report to the Director, Partner Marketing and collaborate with multiple stakeholders in the organization, including product marketing, product management, sales and more, to maximize partner engagement, generate leads, and acquire new customers through our partners. 

What will you do? 

• Create the GTM strategy and content (i.e. co-branded assets, email campaigns, webinars, case study creation, etc.) using data, current market trends, and competitive intel to drive partner-specific lead generation  
• Collaborate with partners on joint marketing efforts and training programs to ensure both parties have the right product and positioning knowledge across key organizational functions (marketing, sales, success) 
• Build and leverage partner relationships to amplify brand awareness and generate leads through the partner community 
• Support partner integration activities post-acquisition 
• Monitor, review, and report on all marketing activity against KPIs, analyzing partner engagement, performance, and impact on revenue 
• Collaborate with the Partner Portal team to curate partner experience, driving adoption of the portal and engagement amongst partners  
• Act as the administrator of the partner marketing rebate program, rewarding and reinforcing desired behavior from channel partners 
• Partner with sales team and marketing ops in lead identification, routing, and upload  
• Develop enablement tools and deliver effective communication to keep partners prepared and informed of product releases, updates, trainings, promos, etc. 

Qualifications

How will you get it done?  

• Drive & Discipline - ability to operate in a fast-paced environment with a focus on achieving high-quality results 
• Growth Mindset – actively pursue new ways of getting things done 
• Crispness of Execution – passion for process and an attitude exemplified by creating value for clients and delivering superior financial results 
• Communication – ability to effectively communicate with internal and external stakeholders both orally and in writing 

Are you a fit?  

Minimum qualifications: 

• Bachelor’s degree, preferably in Marketing or Business 
• At least 5-7 years of marketing, preferably partner marketing, in a B2B software or SaaS environment (working with ERPs and financial services is a major plus) 
• Ability to think strategically and use data to assess, inform, and drive results 
• Ability to work cross-functionally to build alignment and lead projects in their entirety  
• Experience in using contact management systems, CRM, and/or marketing databases 
• Proficient in Microsoft office suite 

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Job Description

Senior Manager, Partner Marketing is responsible for driving detailed tactical execution and project management of insightsoftware's partner marketing programs.  You'll be responsible for leading a partner marketing team focused on driving engagement and growth across our Independent Software Vendors (ISV) and reseller partner channels. You’ll define the strategy, optimize processes, and apply best practices to help the team execute integrated marketing campaigns, containing to, through, and co-marketing motions. 

Reporting to the Global Director, Partner Marketing, this role requires strong data acumen, innovation and planning abilities, cross-functional leadership skills, and a self-motivated individual with effective communication skills. You’ll closely collaborate with partner sales and product leadership, as well as across various other marketing functions to implement effective strategies to grow the reseller channel and increase revenue for partners and insightsoftware alike.  

What will you do? 

• Lead partner marketing team members in creation and execution of bi-annual campaign plans that generate market awareness and drive opportunities with and through the channel 
• Navigate various requests in balance with the strategy to clear priorities and expectations for the team, as well as build alignment with stakeholders 
• Deploy effective communication strategies and collaborate with cross-functional leaders to support updates and changes to enhance partner experience and program  
• Develop deep understanding of the partners and partner program, actively communicating priorities and serving as key stakeholder for indirect business
• Utilize key metrics and reports to track and analyze partner engagement, performance, and impact on revenue, as well as develop recommendations to drive improvement  
• Continually monitor success of planning process and identify efficiencies, opportunities to optimize, leverage best practices.  
• Act as the administrator of the partner marketing rebate program, rewarding and reinforcing desired behavior from partners 
• Partner with indirect sales team, partner ops, and marketing ops in lead tracking, identification, routing, and upload  
• Serve as champion for your team, fostering a positive working environment and working alongside them, providing day-to-day support, to drive business goals through partner marketing strategies 

Qualifications

How will you get it done?  

• Drive & Discipline - ability to operate in a fast-paced environment with a focus on achieving high-quality results 
• Growth Mindset – actively pursue new ways of getting things done 
• Crispness of Execution – passion for process and an attitude exemplified by creating value for clients and delivering superior financial results 
• Communication – ability to effectively communicate with internal and external stakeholders both orally and in writing 

Minimum qualifications: 

• At least 5-7 years of partner marketing, with at least 2-3 years management experience, in a fast-paced company 
• Preferably experience working in a B2B software or SaaS environment (working with ERPs and financial services is a major plus) 
• Bachelor’s degree, preferably in Marketing or Business 
• Ability to review marketing analysis to uncover underlying drivers, assess potential impact, and design metrics 
• Ability to lead projects in their entirety and secure cross-functional buy-in 
• Excellent written and verbal communication, with strong presentation skills 
• Experience in using contact management systems, CRM, and/or marketing databases, preferably Salesforce and Pardot  
• Proficient in Microsoft office suite 

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Job Description

insightsoftware is seeking aSolutions Engineer reporting directly to the Director of Solutions Engineering. This position will handle product demonstrations, pre-sales support and partner enablement for our budget consolidation business unit. The ideal candidate will bridge the gap between our sales and post-sales teams, providing expert guidance to prospects on how our products can address their specific business challenges. You should have a consulting mindset and experience mapping customer requirements to software solutions. This is a remote based role. 

Primary Responsibilities: 

• Technical Expertise: Develop a deep understanding of our solutions, including features, benefits, and competitive advantages. 
• Client Engagement: Collaborate with the sales team to identify client needs and tailor presentations that demonstrate how our solutions can meet those requirements. 
• Product Demonstrations: Conduct compelling product demonstrations, highlighting the value and capabilities of our offerings to both technical and non-technical audiences. 
• Solution Design: Work closely with prospects to design custom solutions that align with their business processes and objectives. 
• Proposal Development: Assist in crafting detailed proposals and responses to RFPs, ensuring technical accuracy and alignment with prospect needs. 
• Feedback Loop: Gather insights from prospect interactions to inform product development and enhance our solutions. 

Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Computer Science, or a related field. 
• Experience: Minimum of 3 years in a sales engineering, presales, solutions consulting or solutions engineering role, preferably within the EPM, ERP, or financial software industry. 
• Technical Skills: Proficiency in EPM and/or ERP platforms and a solid understanding of financial planning, budgeting, and forecasting processes.  
• Communication Skills: Excellent verbal and written communication abilities, with the capacity to convey complex technical concepts to diverse audiences. 
• Problem-Solving: Strong analytical skills with a proactive approach to identifying and addressing client challenges. 

Preferred Qualifications: 

• Experience supporting a software platform/product in a customer-facing B2B environment. 

• Experience with SAP and/or Oracle platforms. 

• Experience with Rest APIs. 

• Advanced Microsoft Excel skills. 

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Job Description

About this job

The NIQ Partner Network is a curated marketplace of partners within an open ecosystem who combine NIQ data with their own data or services to offer valuable solutions, actionable insights, and enhanced solutions to their clients. The partner network enables businesses to maximize their existing B2B solutions and innovate new services. The Vice President, Partner Acquisition will be responsible for the execution of NIQ’s partner acquisition strategy maximizing revenue through innovative data partnerships and selling data as a service across a wide range of client types in technology and analytics. This position will lead a team that is responsible for securing new business and performing all sales activities and account management throughout the entire sales cycle from prospecting and lead generation to closing and delivering upon commitments. This individual will be an experienced sales leader with a hunter mentality, a track record of over-quota achievement, and will grow an ambitious pipeline of business as a result of outbound prospecting. Success in this role will require the ability to navigate through complex organizations and sell to multiple decision makers. It will also require the ability to think outside of the box to identify new client types and use cases for NIQ data and services.

Job Responsibilities and Scope

● Lead the Partner Acquisition team to meet or exceed revenue targets

● Execute against sales initiatives, attend trade shows and conferences, conduct marketing campaigns to identify potential leads, qualify and generate sales leads, and conduct demos

● Pro-actively prospect the marketplace to expand our pool of prospective partnerships

● Use a consultative selling approach to identify client business needs, qualify, probe, price, and sell NIQ services

● Execute end-to-end sales process from feasibility to proposal creation to negotiation and closing

● Collaborate with NielsenIQ Partner Network SME on contracting and data governance

● Develop and maintain relationships with 100+ prospects

● Manage multiple prospects and projects simultaneously

● Become proficient in NIQ solutions, systems, data, and tools

● Participate in team projects and growth initiatives

● Collaborate with NielsenIQ product and strategy leads to identify areas of opportunity for new and existing partners

● Renew and upsell existing clients

● Successfully transition clients requiring ongoing support to the Partner Development team

Qualifications

● 7+ years of sales or partnership experience developing new business and revenue streams

● 5+ years of experience in Consumer-Packaged Goods working with retail measurement data

● 5+ years people management experience

● Entrepreneurial mindset, creative thinking, and a passion for building relationships and finding mutually beneficial outcomes within a partnership framework

● Experience collaborating with and selling to C-level executives

● Strong strategic prospecting and new business development skills

● Strong oral and written communication skills- able to communicate information with clarity and precision across all levels of the organization

● Strong interpersonal skills and ability to develop effective relationships with internal and external parties

● Work independently, with an entrepreneurial and growth mindset while also effectively working as a part of a team

● Utilize CRM to build pipeline and successfully manage revenue opportunities

Background and Technical Skills

● Bachelor's degree required

● Strong analytical aptitude

● Proven experience at successfully meeting sales revenue targets

● Related industries include: Consumer-Packaged Goods, Technology, Financial Services, eCommerce, Consulting, Information, Sales, and/or Analytics

US Benefits

● Comprehensive healthcare plan (medical, Rx, dental and vision).
● Flexible spending accounts and Health Savings Account (including company contributions).
● Life and AD&D insurance.
● 401(k) retirement plan including company matching contributions.
● Disability insurance.
● Tuition Reimbursement.

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Job Description

Position Summary 

As an Enterprise Customer Success Manager (ECSM), you will oversee a smaller portfolio of 2-3 clients with a combined annual contract value of $4-5 million. You will be deeply embedded in these accounts, functioning as a trusted advisor and strategic partner, ensuring that clients are deriving maximum value from our platform and expanding its use across their organization. 

You will be responsible for driving adoption, satisfaction, and renewals at the highest levels. 

Key Responsibilities 

• Platform Adoption & Optimization: Ensure that the platform is fully integrated into the client's business processes, identifying areas where additional features or capabilities can drive further value. 
• Business Alignment & Expansion: Regularly engage with clients to understand their evolving business needs and align them with the platform's roadmap and functionality. Work closely with Sales on expansion opportunities. 
• High-Touch Client Communication: Lead quarterly business reviews (QBRs) with C-suite stakeholders, providing updates on platform usage, ROI, and strategic recommendations. Be proactive in addressing any concerns or challenges before they arise. 
• Problem Solving & Escalation Management: Triage and manage escalations with urgency and professionalism. Collaborate across internal teams to resolve complex issues and ensure positive outcomes. 
• Product Expertise & Education: Serve as a subject matter expert on the platform, guiding clients through new features, training opportunities, and use cases specific to their industry and goals. 
• Reporting & Insight Delivery: Deliver in-depth analysis and reporting on platform usage, performance metrics, and value realization, with actionable insights and recommendations.

Qualifications

Experience and Skills: 

• 5+ years of experience in Customer Success or Account Management in an Enterprise B2B SaaS setting, managing large, complex accounts with annual contract values of $1M+. 
• Experience working with executive-level stakeholders (CIO, CTO, VP) and navigating complex organizational structures. 
• Deep knowledge of the healthcare industry, with an understanding of compliance requirements (HIPAA, FDA) and industry- specific challenges. 
• Strong presentation and communication skills, with experience leading QBRs and executive-level meetings. 
• Ability to manage multiple high-value relationships, with a focus on both strategic vision and operational execution. 
• Proven ability to drive customer satisfaction, retention, and account growth. 

Performance Metrics: 

• Net revenue retention (NRR) and gross retention (GRR) rates 
• Platform usage/adoption levels across your portfolio 
• Identification & qualification of upsell and cross-sell opportunities 
• Platform adoption and integration levels 
• Client ROI and business impact from platform usage 

Minimum Qualifications

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields.
• At least 2 – 5 years of experience in a B2B client-facing role (Account Manager, Customer Success Manager, etc.)
• Strong interpersonal skills across all levels of an organization.
• Proven experience serving as an effective team leader on cross-functional projects.
• Well-organized with the ability to strategically prioritize work when there is too much to do and too little time.
• Proficiency with MS Office, especially Excel skills in data manipulation and analysis.
• Experience with web applications and comfort with new technologies in a very fast paced organization.

Desired Qualifications

• 2 – 5 years of SaaS experience.
• 2 – 5 years of healthcare experience: pharmaceutical, provider (large hospital systems), or health insurance/payer.
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Working in a hybrid setting, which includes working from home, in-office, and/or remotely while traveling 
• Participating in overnight travel, which will include travelling by plane or interstate roadways, staying in hotels, utilizing public transportation, and/or attending events taking place in hotels, conference centers, or other event spaces 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee: 

• Is regularly required to sit and use hands to type and operate a computer and phone 
• Is frequently required to talk and hear 
• Is occasionally required to stand and walk 
• Must occasionally lift and/or move up to 25 pounds 
• Is frequently required to use close vision 
• Is occasionally required to reach with hands and arms, stoop, kneel, or crouch 

Other 

• Effective interpersonal and relationship-building skills 
• Highly organized, with attention-to-details and accuracy 

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If you’re the type that loves the thrill of closing a deal in a fast-paced, ever-changing environment, you will lose your mind here.

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. It will test you and stretch you in ways you never expected. It’s what our sales team love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?

In this Account Executive role, you’ll focus on expansion sales, nurturing relationships with existing customers to uncover new ways our solutions can simplify their data and boost their performance. You’ll guide customers through the full sales process with confidence, showcase the value of our products in live demos, and ensure their long-term success with Phocas.

What you’ll need to sell feel good:

• Strong needs analysis, positioning, business justification and closing skills.
• Experience of managing and closing concurrent sales-cycles.
• Track record of over-achieving quota in past positions.
• Be a pro-active self-starter
• Experience of SaaS, ERP or similar (ideally in the mid-market B2B space)

What you’ll do to grow fast and have fun:

• Proactively engage existing customers through various channels to identify opportunities for upselling and cross selling to achieve/exceed monthly sales quotas - You'll love getting out there, building relationships and building revenue
• Expand Revenue Opportunities: Analyse customer accounts to evaluate pain points, identify untapped potential, and propose Phocas solutions to address their needs.
• Articulating the value of Phocas’ solutions and applications, preparing and delivering customized demo/ presentations to key decision makers to get buy-in.
• Accurately forecast sales activity and revenue achievement.
• Understand industry segments served and keep abreast of development in the market and/or region.
• Stay current with Phocas software, system information, new features/enhancements and product offerings.
• Attend trade shows and other industry events to showcase Phocas products/ solutions.

A bit about us to see if we’re your kind of good time:

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20 years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Whether you want to try out new sales tactics, lead a project, champion wellness, or spend more with the kids, you’ll have our full support. As long as you’re doing what makes you happy, the rest falls into place.

Create your happy place!

• Degree qualified, or relevant work experience
• 3+ years previous quota-carrying sales experience, ideally with software-based solutions and B2B environment.
• Be driven and pro-active in a high-velocity sales environment.
• Experience working with CRM systems, such as Salesforce or HubSpot.
• Ability to listen and apply new learnings internally/ externally.
• Willingness to learn tools and workflows that will help generate leads.
• Ability to travel 15-25% of the time (domestic & international travel).
• Experience in business intelligence, accounting technology and/or ERP solutions.
• Previous Sales Methodology (SPIN, Challenger, Force, MEDDIC) training highly desired.

Desirable

• Prior experience with HubSpot preferred.
• Prior experience selling and/or working within our target markets, such as Manufacturing, Distribution, Retail, Services, etc.

We know that fun is different for everyone. So, if you want to get creative with problem solving, lead a project, save the planet, or leave early to sweat it out in a hot yoga studio, you’ll have our full support. As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will thank you.

Oh! Did we mention we have an awesome set of benefits including 30 day work from anywhere policy, public holiday swap, pension, healthcare... the list goes on!

Create your happy place. Apply today!

Full job description, details about the products, role and people you’ll work with can all be found at www.phocassoftware.com/careers

This role offers the convenience of remote work, but is only available to candidates based in the UK. You will have the flexibility to attend company meetings or events at our Coventry office in the Midlands and/or customer sites when necessary. To find out more, please apply and our Talent Team will get in touch to discuss this exciting opportunity further.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

No Recruitment Agencies, thank you!

Phocas Software request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by our Talent Team.

Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.

In the event that an agency's correspondence includes a disclaimer indicating otherwise, our policy will prevail.

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