Customer Success Manager Remote Jobs

71 Results

reveleerUnited States Remote

agile ● c++

reveleer is hiring a Remote Senior Customer Success Manager

Senior Customer Success Manager
Remote Opportunity

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

Position Summary:

As a Senior Customer Success Manager, you will play a key role in driving customer goals, business transformation, and revenue expansion by ensuring the engagement, success, and growth of Reveleer’s customers across your assigned book of business. The Senior Customer Success Manager will ensure Reveleer customers successfully adopt the platform with a positive experience, driving growth for Reveleer through renewals and expansion.

Essential Functions:

The Senior Customer Success Manager will work to build long-term, strategic, executive-level partnerships with high-revenue, high level of complexity customers.
You will work across your assigned book of business to understand your customer’s value drivers, business goals, workflows, organizational structures, and requirements.
As the primary point of contact, you will work to ensure the customer’s successful adoption of the Reveleer platform technology while simultaneously ensuring successful project outcomes through cross-functional collaboration with Operations, Product, Analytics and Engineering teams.
You will work closely with senior leadership to identify, track and drive resolution for critical project issues, ensuring escalations are clearly defined, prioritized, and managed closely to produce results that align with the customer’s business needs.
Develop a deep understanding of Reveleer’s platform and service offerings to offer consultative support, share best practices, drive expansion, and promote retention.
Engage with customers regularly through scheduled meetings, emails, ad-hoc calls as requested.
Utilize Gainsight to create success plans, monitor customer health and document progress towards defined program goals and milestones.
Participates in departmental and organizational meetings regularly to communicate major milestones, conduct business reviews, create executive summaries and other communication methods as required to present across internal audiences including senior leadership and C-Suite.

Competencies:

Caring – Warm, sincere, calm, cool and collected energy and presence with the ability to develop relationships.
Results Driven – Focus on achievement, motivated by results and outcomes, goal oriented.
Analytical –Can look at data and determine any changes in trending or key performance indicators that could identify risk.
Effectively Communicates– Speaks clearly, listens effectively, and responds well to questions; Writes clearly and informatively; Edits work for errors; Varies writing style to meet needs; Able to read and interpret information; Documents are accurate and delivered on time; Uses good judgement when communicating information.
Problem Solver -Expertise managing client relationships and accounts for technically complex products and platforms with the ability to lead a resolution towards mutual success.
Continuous Quality Improvement – Evaluates polices, programs, and services; Implements strategies for continuous quality improvement; Assesses the use of evaluation findings for improving policies, programs, and services; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Customer Focus - Follows through; Courteous; Helps internal and external customers; Understands customer perspectives and needs; Assesses the effects of decisions on different customers and services; Facilitates collaborations among Kemberton teams and the customer; Develops and maintains partnerships that will increase customer satisfaction and decrease risk.
Interpersonal Skills - Builds strong relationships; Flexible and open minded; Receptive to feedback; Motivates employees and peers for the purpose of achieving organizational goals.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability – Adapts to changes in the work environment; Adjusts methods to best fit the situation; Able to deal with change, delays, or unexpected events. Can work with diverse groups of customers and internal stakeholders.
Cultural Sensitivity –Models behaviors that reflect the culture of Reveleer; Awareness of the similarities and differences that exist between employees, teams, departments and customers to build more effective relationships.

Required Education and Experience:

Bachelor’s Degree preferred or equivalent work experience required.
8-10+ years’ experience in a customer-facing account or vendor management role, managing Risk Adjustment/HEDIS projects specific to Medicare, Medicaid and Commercial lines of business, or other relevant healthcare experience.
Strong Project Management skills with demonstrated ability to manage and track multiple customer requests, issues and project plans. (CAPM/PMP preferred)
Self-motivated, team player with exceptional organizational, presentation and communication skills, both written and verbal.
Track record of performing in agile, Saas based environments with high levels of professionalism and interpersonal savvy in high-stress situations.
Proficiency with MS Office, advanced proficiency in Excel.

What You'll Receive:

Competitive Salary
Medical, Dental and Vision benefits
401k with Employer Matching
PTO Plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

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10h

Head of Customer Success

kea.Chicago, IL Remote

B2B ● c++

kea. is hiring a Remote Head of Customer Success

About kea

Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world’s commerce by empowering restaurants to operate more intelligently and own their relationship with customers. The first product in our platform, kea Voice, takes orders over the phone at a high level of efficiency and consistency so that restaurants can focus on making delicious food. That's a win-win!

Our Commitment as a team

At kea, we live our values--we are committed to innovation while moving as one unit at high velocity. We are compassionate and care for others. We are open and transparent. We play to win the long game. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!

About the role

kea is seeking an experienced customer enthusiast to join our team as a Customer Success Lead, focusing on deploying, managing, servicing, and supporting customers using our rapidly growing Voice AI solution for restaurants. You will be responsible for establishing our new Customer Success pillar within the organization, hiring and leading a talented post-sales Customer Success, Account Management, and Support team, working with some of the most incredible brands in the country. You will join our Operations leadership team and report to the Chief Executive Officer.

You can work remotely from anywhere in the U.S. or at kea’s office in Chicago.

Responsibilities / What your day-to-day looks like

Establish a new pillar within kea, Customer Success and establish standards for what it should look like. You will rethink how we approach Tier 1 and Tier 2 support and how these teams can scale efficiently to improve coverage and compliment our team the front lines of the customer experience to provide day-to-day support in addition to ongoing optimization and strategic advice.
Establish a Customer Success foundation to include a smooth onboarding process (Implementations), technical post-sales strategic consulting (Technical Account Management), relationship building/reporting (Account Management), day to day support (Customer Service), and more proactive churn avoidance through the creation of a Critical Account Program.
Implement scalable customer health scores and develop processes to proactively address trends to improve the customer experience.
Attract high potential individual contributors into the team and provide growth opportunities by coaching team members, up-leveling skill sets, and guiding the career paths of the CSM team, and create a rapid onboarding process for new team members.
Work cross-functionally with Operations, Sales, Marketing, Product, and Engineering to produce an amazing customer experience at every kea touchpoint.
Influence future Customer Lifetime Value through higher product adoption, customer satisfaction, and overall health scores.
De-risk and defuse customer escalations.
Grow customer advocacy by helping our customers realize significant value from kea, and then working with Sales and Marketing to help tell those stories
Drive new business growth through greater advocacy and reference-ability
Inspire Customer Success across the company, collaborating with each kea team with the goal of exposing our employees to our customers in an effort to help identify and resolve pain points.

What sets you up for success/qualifications:

10+ years of leading, growing, and scaling top performing teams in Customer Success for B2B (SaaS or something close to it)
Skills and experience needed to build a Customer Success pillar from 0 —> 1
Ability to manage escalations at all levels, operators through C-level executives
Ability to manage and influence through persuasion, negotiation, and consensus building
Strong empathy for customers AND passion for revenue and growth
Demonstrated desire for continuous learning and improvement
Fast paced, authentic, and enthusiastic leadership with the ability to inspire others
Excellent communication and presentation skills
Legally able to work in the U.S.
Seed-Series B experience at a tech company that worked with restaurants a plus, but not required

What we offer

Generous stock option plan
100% employer-paid medical and mental health care benefits
Dental and vision benefits
Unlimited PTO
Remote work (US-based/remote or Chicago office)
401K
Ownership, responsibility, and empowerment in what you do
Incredible teammates and a caring workplace culture

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Customer Success Manager

DataCampRemote

salesforce ● c++

DataCamp is hiring a Remote Customer Success Manager

Who We Are:

At DataCamp, we're not just a platform; we're the catalyst for a data-fluent world. We enable individuals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools.

By the Numbers:

400+ dynamic courses
270+ renowned instructors from 35 Countries
90+ hands-on projects
12 million+ global learners

We're proud to be backed by Spectrum Equity, Accomplice, and Arthur Ventures, aiming to hit $100M ARR in the upcoming years. While our roots are in New York City, our presence spans London to Leuven, with a vibrant team of 200+ members working both on-site and remotely.

About the Role:

As a driven and ambitious individual you are responsible for helping organizations grow their data and ai programs across our midmarket and enterprise customer base. Your role is to understand customers' unique challenges and learning objectives to help them discover how to best leverage our platform and achieve their data fluency goals. Success in this role is dependent on your ability to develop ways to provide guidance to learners and convey insights and ROI to data and L&D professionals.

What you'll do:

Manage the customer lifecycle from onboarding to renewal for over 25 accounts

Launch domestic and global learning initiatives to increase adoption and engagement for thousands of learners to help with upskilling programs
Work with product and marketing to ensure the voice of our customer is being heard and influencing our product and content roadmap
Demonstrate the value of DataCamp's various products and convey the value to ensure renewal, upsell and cross-sell
Is passionate about customer service and building relationships by delivering on value

What You’ll Bring:

5+ years in Customer Success experience, with a commitment to building a long-term career in this field. SaaS experience is a plus
Demonstrable track record of successfully building relationships and handling a large volume of customer accounts
You are highly organized, and have experience managing a pipeline in Salesforce or other CRM

What's in it for you:

In addition to joining a creative and international start-up, as a permanent employee you’ll enjoy:

A very competitive salary
An exciting job that will offer you technical challenges every day
Flexible working hours
International company retreats
Conference and hardware budget
Working with a great team (everyone says this, but we’re serious—we’re pretty great)

DataCamp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Principal Customer Success Manager

InvocaRemote

Bachelor's degree ● B2B ● salesforce ● c++

Invoca is hiring a Remote Principal Customer Success Manager

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we live by our four core values:

Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails
Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people
Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Team:

As a Principal Customer Success Manager at Invoca, you will have a deep level of engagement with your customers and take an active leadership role on the CSM team. While this is an individual contributor position, you are expected to coach and mentor other team members, always driving Continuous Improvement and establishing best practices. Our CSMs understand our customers’ business, goals and challenges. We serve as trusted advisors, recommending solutions to the challenges they face today and to the ones we know they will need to prepare for. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle to help them unlock the most value from our solutions and services.

About the Role:

We are seeking an expert Customer Success Manager to coach, advise and support our most strategic customers. Like any traditional CSM role, you will be responsible for executing on SaaS principles such as software adoption, retention and expansion. However, at Invoca, we go the extra mile. Here, the Principal Customer Success Manager takes the initiative to understand and align your Executive stakeholders’ business needs. We know how to support customers and when to call in our team of experts across the company from Sales, Marketing, Technical and Professional Services as well as Invoca’s amazing Leadership team to ensure the success of our customers. Our goal is to provide such support and expertise to our customers that their business is better because of the solutions Invoca provides.

This role will focus on customers in the Telecommunications vertical. The Principal CSM will manage a subset of Invoca’s largest and most strategic Telecommunications customers. Knowledge of this industry and the business challenges facing this vertical will be extremely beneficial in this role.

You Will:

Serve as a trusted advisor to a targeted, high touch portfolio of 2-3 companies by listening to your customers, understanding their business objectives, pain points and revenue goals. Provide guidance and solutions to help them achieve results through Invoca.
Provide support throughout their lifecycle, ensuring customer and Invoca achievements are met through adoption, growth and renewal plans.
Translate the strategic needs of the customer to actional program initiatives and execute on those such as conducting regular milestone check-in calls. Conduct strategic business reviews and steering committee meetings that are meaningful and relevant to the customer’s strategic business goals and objectives.
Understand the customer’s full organization. Develop rapport across teams to uncover business pain and strategic mapping of Invoca value to solve those challenges.
Grow usage of Invoca’s Revenue Execution platform across accounts through proactive engagement, education, strategic touchpoints and effective planning. Partner with Sales to ensure a common revenue growth goal for your portfolio of accounts. Acts as a lead generation partner for the Enterprise Sales organization.
Monitor and influence product usage, customer engagement and satisfaction feedback.
Coordinate the involvement of other Invoca personnel including executive leadership, sales, support, services, marketing and product development to meet account performance objectives and customer expectations.
Drive new business growth through customer advocacy and reference-able initiatives.
Understand how to translate business requirements into technical solutions to enable business architects to build effective solutions
Build strong relationships across adjacent technologies and partners to drive increased value for customers

You Have:

10-15 years' experience in Customer Success Management in B2B SaaS / Enterprise Software
3-5 years' experience creating or optimizing campaigns with marketing and advertising technology such as Google Ads, Bid Management or programmatic media platforms - or with one of our competitors
BA/BS degree required; MBA preferred
Ability to build strong rapport and establish trust with Executive level customer contacts as well as establish and maintain credibility through a consultative approach.
Demonstrable experience indefining and implementing a strategic roadmap with and for customers to maximize the business impact of their investment in B2B SaaS. Deep experience in techniques to foster product adoption at scale for a diverse user base with conflicting needs and priorities.
Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
Experience with Revenue Execution technologies such as Invoca other Call Tracking solutions, LivePerson, Sprinklr (or similar) required
Excellent organizational and project management skills to juggle multiple priorities and effectively motivate cross-functional teams to align on execution.
Excellent communicator with strong listening skills and technical aptitude
Experience with Salesforce, Gainsight and other Software-as-a-Service preferred
Strategic marketing agency (eg Omnicom, WPP, Publicis) or Consultancy (eg Deloitte, Accenture etc) experience preferred, including prior experience in working “on site” with customers
Experience in working in Enterprise Healthcare, Automotive, Financial Services and/or Telecommunications verticals strongly preferred
A self-starter who takes the initiative to get things done

Preferred:

Experience supporting Telecommunications customers as a SaaS provider or at a Telecommunications company supporting Revenue Execution
Knowledge of marketing technology or call center software technology

Salary, Benefits and Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
Stock options - All employees are invited to ownership in Invoca through stock options.
Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
Position Base Range - $145,000 - $165,000.00/year, plus bonus potential
Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca.

We will never ask you to send financial information or other sensitive information via email.

DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

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Customer Success Manager I

DealerOn, Inc.Remote

jira ● salesforce

DealerOn, Inc. is hiring a Remote Customer Success Manager I

Customer Success Manager I - DealerOn, Inc. - Career Page

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Customer Success Manager

reveleerUnited States Remote

Ability to travel

reveleer is hiring a Remote Customer Success Manager

Customer Success Manager
Remote Opportunity

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

POSITION SUMMARY:

As a Customer Support Manager, you will own a group of clients and play a key role in driving customer goals, business transformation, and revenue expansion by ensuring the engagement, success, and growth of Reveleer’s customers. The Customer Success Manager will ensure Reveleer customers successfully adopt the platform with a positive experience, driving growth for Reveleer through renewals and expansion.

ESSENTIAL FUNCTIONS:

Responsible for developing a strategy for your client including relationship mapping, value outcomes, product adoption, customer experience, customer satisfaction and expansion.
Assure the customer’s overall successful adoption of Reveleer platform technology and Reveleer’s timely fulfillment of related services throughout project lifecycle: onboarding to project close/billing.
Be the one point of contact for the customer and coordinate and communicate cross functionally to resolve issues, relay feedback and expand opportunities.
Monitor tickets and manage resolution through customer support and engineering groups. Do not manage or communicate on technical issues without technical support.
Improve engagement approaches based on customer segmentation while leading a culture of continuous improvement.
Provide strategic direction on revenue expansion in accounts, working closely with sales management to align strategies through cross sell and up sell opportunities through cross sell and up sell opportunities.
Lead day to day management of multiple projects including, but not limited to, creating work plans, identifying, and resolving critical project issues, client meeting coordination, assisting in monitoring project progress through analytic reports and other administrative tasks.
Monitor Client vital signs using data to identify potential growth opportunities or account risks.
Conduct business reviews by demonstrating Reveleer performance through project outcome data, as well as packaging enhancements for areas needing improvement.
Articulate changes to Reveleer’s technology product roadmap and support Clients through new feature/function adoption
Act as the main POC, defining a success plan, ensuring mutually understood and agreed expectations and communicating issues clearly.
Rally Reveleer’s internal teams and resources to drive our execution in-line with customer's business goals.
Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
Discover and understand early churn signals and drive process throughout the organization to reduce churn and increase customer advocacy.
Ensure processes for escalating client issues happen with speed and urgency, orchestrating resources across the company as appropriate.
Develop and foster executive level relationships within clients.
Deliver quarterly partnership reviews.
Participates in departmental and organizational meetings regularly.
Follow the company’s code of conduct.
Additional duties and responsibilities as assigned.

KEY METRICS:

Health score
Retention
NPS
Referenceable
Same store growth
Platform Usage

CORE COMPETENCIES:

Caring – Warm, sincere, calm, cool and collected energy and presence with the ability to develop relationships.
Results Driven – Focus on achievement, motivated by results and outcomes, goal oriented.
Analytical–Can look at data and determine any changes in trending or key performance indicators that could identify risk.
Effectively Communicates– Speaks clearly, listens effectively, and responds well to questions; Writes clearly and informatively; Edits work for errors; Varies writing style to meet needs; Able to read and interpret information; Documents are accurate and delivered on time; Uses good judgement when communicating information.
Problem Solver-Expertise managing client relationships and accounts for technically complex products and platforms with the ability to lead a resolution towards mutual success.
Continuous Quality Improvement – Evaluates polices, programs, and services; Implements strategies for continuous quality improvement; Assesses the use of evaluation findings for improving policies, programs, and services; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Customer Focus - Follows through; Courteous; Helps internal and external customers; Understands customer perspectives and needs; Assesses the effects of decisions on different customers and services; Facilitates collaborations among Kemberton teams and the customer; Develops and maintains partnerships that will increase customer satisfaction and decrease risk.
Interpersonal Skills - Builds strong relationships; Flexible and open minded; Receptive to feedback; Motivates employees and peers for the purpose of achieving organizational goals.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability – Adapts to changes in the work environment; Adjusts methods to best fit the situation; Able to deal with change, delays, or unexpected events. Can work with diverse groups of customers and internal stakeholders.
Cultural Sensitivity –Models behaviors that reflect the culture of Reveleer; Awareness of the similarities and differences that exist between employees, teams, departments and customers to build more effective relationships.

QUALITFICATIONS – EDUCATION- CERTIFICATIONS – SPECIALIZED SKILLS:

	Required
Education	Bachelor’s Degree Required
Experience	5+ years managing Risk Adjustment projects, specific to Medicare, Medicaid and Commercial lines of business
Travel	Ability to Travel

WHAT YOU'LL RECEIVE:

Competitive Salary
Medical, Dental and Vision benefits
401k with Employer Matching
PTO Plan

Reveleer E-Verifies all new hires.

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Customer Success Manager

SignifydUnited States (Remote);

Bachelor's degree ● Bachelor degree ● swift ● c++

Signifyd is hiring a Remote Customer Success Manager

As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
Identify, establish, and strengthen relationships with current and potential team members within your accounts
Close renewals and seek out additional expansion opportunities within your book of business
Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
Work with Marketing to identify and convert successful customers into advocates
Embody Signifyd values and serve as a role model for other team members
Develop collateral and conduct periodic business reviews with client executive teams
Be a face of the company at trade shows and other industry events, both virtually and in person
Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Requirements for position:

2+ years of Customer Success Management or Account Management; technology background preferred
Customer management experience within complex accounts
Excellent communication and presentation skills
An analytical and metrics-driven work style
Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
Motivated, resourceful, detail-oriented, and highly organized
Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
Background in e-commerce, fraud or payments industries is a plus

#LI-Remote

Signifyd provides a base salary, bonus, equity and benefits to all its employees. Our posted job may span more than one career level, and offered level and salary will be determined by the applicant’s specific experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

USA Base Salary Pay Range

$85,000—$110,000 USD

Signifyd's Applicant Privacy Notice

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Senior Manager, Customer Success Engineering

CloudflareRemote

Bachelor's degree ● azure ● c++ ● AWS

Cloudflare is hiring a Remote Senior Manager, Customer Success Engineering

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Department

Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences.

What you'll do

As a leader of our North American Customer Success Engineering team, you will be responsible for ensuring the success of our customers by investing in the development of Customer Success Engineering specialists. You will bring strong relationship-building experience, deep technical and product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions.

You will help Customer Success Engineers deliver deep technical expertise to our customers in both scaled (one-to-many) engagements as well as personalized workshops and one-on-one sessions.

Additional responsibilities will include:

Lead and mentor a team of Customer Success Engineers and Customer Success Engineering Managers, providing guidance and support to ensure successful client engagements.
Develop and execute strategies to drive customer adoption, retention, and satisfaction across all solution areas.
Collaborate with Sales, Product Management, and Engineering teams to align customer success initiatives with business objectives.
Establish and track key performance metrics to evaluate team performance and identify areas for improvement.
Act as a point of escalation for complex customer issues, working closely with internal teams to ensure timely resolution.
Foster a culture of continuous learning and development within the customer success engineering team.
Stay informed about industry trends and best practices in customer success, and incorporate insights into team strategies.
Build strong technical champions across the team, leveraging that expertise to inform product development through strong partnerships with produce and engineering teams.

Examples of desirable skills, knowledge and experience:

Bachelor's degree in Computer Science, Engineering, Business, or a related field
8+ years of experience in customer success engineering, technical account management, or related roles in the technology industry.
5+ years of experience in a leadership or management role, preferably overseeing technical teams.
Experience working in a Technical capacity with CTOs and CIOs at large multinational companies getting them comfortable with the technical products from Cloudflare and as anticipated in head-to-head competition with large Infra vendors and CSPs (AWS, Google Cloud, Azure, PANW, ZScaler, etc) and someone who can speak to cloud transformational journeys with CIOs, CISOs and CTOs.
Proven leader and motivator with deep experience building and leading growing customer success organization
Experience serving in a CSP (Cloud Service Platform), Security and Networking company will be a huge plus
Experience in organizations with a complex, strategic sale, where best practices and technology define a customer's success.
Significant experience interfacing and working with large strategic enterprise customers Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Proven track record of driving customer success and achieving business outcomes.
Experience working with cross-functional teams to deliver solutions that meet customer needs.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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Customer Success Manager, Japan

SecurityScorecardRemote (Japan)

Bachelor's degree ● B2B ● salesforce ● c++

SecurityScorecard is hiring a Remote Customer Success Manager, Japan

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Evolution Equity Partners, Sequoia Capital, GV and Riverwood Capital.

About The Role

We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. The ideal candidate will be customer-oriented, possess excellent communication skills, and be proactive in delivering exceptional service to our enterprise customers. As a Customer Success Manager, you will be responsible for understanding customer needs and ensuring they receive maximum value from our products/services throughout their journey with us.

What You’ll Do

Customer Onboarding and Adoption:

Guide new customers through the onboarding process to ensure a smooth and successful integration of our products/services into their workflow.
Educate customers about product features and benefits, helping them achieve their specific goals.
Monitor customer adoption and usage, identifying potential roadblocks and proactively providing solutions.
Relationship Management:
Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
Conduct regular business review meetings with customers to assess their satisfaction and address any concerns or issues promptly.
Act as a customer advocate within the company, representing customers' needs and feedback to internal teams.

Customer Support and Issue Resolution:

Act as a point of escalation for critical technical issues
Collaborate with the technical support team to ensure prompt resolution of technical issues, ensuring minimal disruption to customer operations
Customer Success Planning:
Collaborate with customers to define and monitor key success metrics, ensuring alignment with their goals and objectives.
Create customized success plans for each customer, outlining clear milestones and action items to drive desired outcomes.

Renewals and Upsells:

Monitor customer account health and proactively identify upsell opportunities to drive revenue growth.
Work closely with the sales and renewals team to renew customer contracts and secure long-term partnerships.
Customer Feedback and Product Improvement:
Gather customer feedback and insights to help shape product development and improvements.
Collaborate with the product team to relay feature requests and enhancement suggestions from customers.

What we Need you to Have:

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
3+ years of experience in a customer-facing role such as customer success, account management, or customer support.
Exceptional communication skills, both written and verbal, with a keen ability to empathize and understand customer needs.
Strong problem-solving skills and the ability to think out of the box to resolve complex customer challenges.
Detail-oriented, organized, and able to manage multiple customer accounts simultaneously.
A proactive approach to customer success, anticipating customer needs and providing proactive solutions.
Familiarity with Salesforce, Clari, and GainSight, and customer success tools is desirable.
Bilingual in Japanese and English

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.

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Strategic Customer Success Manager

SaaStrRemote

salesforce ● c++

SaaStr is hiring a Remote Strategic Customer Success Manager

Strategic Customer Success Manager - SaaStr - Career Page

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Customer Success Manager

PrismHRRemote

c++

PrismHR is hiring a Remote Customer Success Manager

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Senior Customer Success Manager, Commercial

NearmapLehi, UT, Remote

B2B ● salesforce

Nearmap is hiring a Remote Senior Customer Success Manager, Commercial

Job Description

Reporting into the Director, Customer Success – Commercial, you will be responsible for retaining, delighting, and growing our customer base. You will be an advocate and ensure a high level of customer satisfaction across the entire account portfolio and whole customer lifecycle to ensure customer retention, drive loyalty and achieve quantifiable business results. Your main objectives are customer retention, satisfaction, and success.

Key Responsibilities

Develop customer centric account plans to ensure customer satisfaction throughout the customer lifecycle and communicate the progress of your account plans internally and externally
Manage the frameworks and engagement models for a tiered CSM structure and customer care elements (such as onboarding and implementation support, health check-ins, strategic reviews, churn monitoring, upsell alerts, renewal strategies, etc.).
Monitor, analyze and interpret trends in customer metrics at every stage of the customer journey and report back to business.
Collaborate with the Sales team on account strategy development for strategic customers, understanding and defining customer vision and strategy for maximizing their investment in Nearmap products.
Ensure highest level of customer satisfaction across all client accounts and nurture customers for advocacy.
Promote client satisfaction and loyalty by understanding each business’s unique (and evolving) needs, delivering value and exceeding expectations.
Help drive customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention and growth initiatives to maximize customer value and investment and optimize customer lifetime value.
Be a trusted and knowledgeable advisor and build strong and long-lasting customer relationships.

Qualifications

Experience working with B2B audiences, preferably with a technology company.
5+ years’ experience in a customer success or key account management role in a high- tech company or SaaS environment.
Stakeholder management (internal + external)
Experience with escalation management working with Sales, and Support.
Experience in developing and executing customer centric strategies and plans on assigned accounts to maximize the customer value from technology solutions.
Excellent intrapersonal skills with the ability to articulate verbally and in written form with customers and internal stakeholders.
Strong negotiation skills and ability to prioritize effectively.
Excellent at building trusted relationships with executive sponsors and customers.
Strong commercial acumen, proven ability to build and maintain relationships.
Salesforce competence and Microsoft office skills
Excellent program management skills, with a unique blend of creative problem solving, business acumen, and analytical aptitude.
Able to work autonomously and take initiative

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Customer Success Manager

OngoSan Francisco, CA Remote

Design ● mobile

Ongo is hiring a Remote Customer Success Manager

What is Ongo?

Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities.

With Ongo, an expert in the health and wellness space can build and grow their own digital subscription business - with their very own branded mobile app. The apps have top-notch functionality comparable with market leaders like Nike Training Club and Calm, but require no design or coding (power to the people!). We work with leading experts across categories of exercise, nutrition, sleep, mindfulness, relationships, addiction, and more.

We're backed by passionate investors who have built multiple billion dollar companies, and we're working with some of the leading experts in the world to empower people to reach their full potential. We're all excited about the opportunity to make a real and measurable impact on health!

What's the position?

Customer Success.

You will be joining as our first customer success hire. This is an opportunity to be part of the founding team and help us set the foundation for smart and caring service.

Own: You will be singularly responsible for:

Managing remote customer success team
Setting up customer success systems

Assist: You will be involved, or collaborating with other team members on:

Business development & growth strategies
Customer development
Product feedback

Impact Plan for this Role

Within 1 month, you'll...

Take over management of current customer success tools
Review and familiarize yourself with the current Ongo customer success processes
Contribute feedback to the Ongo customer success processes

Within 3 months, you'll...

Take ownership over new and existing customer success systems
Update Ongo customer success collateral as needed
Continue to crush monthly customer satisfaction targets
Work with our CEO to identify 1-2 key customer success needs you can fulfill in a larger context

Within 6 months, you'll...

Manage additional customer success personnel & resources
Create customer success SOP's
Take on additional customer success responsibilities as we grow our team

Within 12 months, you'll...

Become a leader of at least one team at Ongo
Contribute as a primary owner to at least 1 cross-functional goal at Ongo

So who are you?

You live a life of cheerful service, you care about your customers, and you were born to solve problems with a smile. You love helping people and seeing the impact on the whole business. And these experiences help, too:

Software: Experience with customer success software like Intercom or Hubspot is a plus (can be taught).
Customer Success: Experience managing customers (responding to issues, generating template responses).
Wellbeing: We're working with experts in health and wellness - familiarity and passion for personal development will help you understand our customers.
Social Media: Our customers include the world's top YouTube, Instagram, and TikTok health experts - being familiar with these platforms will help you to understand these customers and their users.

What are the responsibilities?

If you're chosen to join our team, you'll have the opportunity to build an exciting new customer success team from an early stage in a well-supported company. You will be driving high level decisions across our customer success pipelines, with a fair amount of hands-on opportunities to support products that actually help people lead healthier, happier lives.

Are there benefits?

You bet there are! You'll get competitive salary and equity. We're a health company, so we care about that stuff - you'll also get great medical and dental coverage. And we emphasize strong work/life balance - we'd be hypocrites not to!

And there are plenty of opportunities for you to grow through conferences, training, and more. Plus you get to work with some great people ????

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Customer Success Manager

LinjerRemote

Linjer is hiring a Remote Customer Success Manager

Customer Success Manager - Linjer - Career Page

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Customer Success Manager

OnitRemote

salesforce

Onit is hiring a Remote Customer Success Manager

Customer Success Manager - Onit - Career Page

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Customer Success Manager

Insight SoftwareAustralia, Australia, Remote

Ability to travel

Insight Software is hiring a Remote Customer Success Manager

Job Description

Responsibilities

Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.
Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
Lead one or more special projects to enhance Customer Success goals and processes
Participate in cross-functional reviews of product lines
Train and mentor on-demand talent
Other duties as assigned

Achievements/ Goals

Complete Onboarding process (90 Days)
Assume responsibilities of management of customer portfolio
Complete renewal process for portfolio
Engage customer in COR and regular communication cadence
Participate in cross functional meetings.

Qualifications

Qualifications/ Requirements

Bachelor’s Degree, preferably in business or related field
At least 1 year in a customer-facing or Customer Success role within a software or software-as-a-service organization.
Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive
High level of agility and ability to manage change
Ability to work proactively and constructively in a fast-paced, collaborative, matrixed team environment
Ability to travel up to 20%

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Principal Customer Success Manager- DACH

FreshworksBerlin, Germany, Remote

c++

Freshworks is hiring a Remote Principal Customer Success Manager- DACH

Job Description

Job locaton: Germany

Freshworks is looking for an exceptional addition to our Customer Success Team in Berlin. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers.

As a Principal Customer Success Manager, you will act as a strategic consultant and trusted advisor to our Top Tier customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client’s business and industry trends.

1. Build deep relationships and drive product adoption

- Work along with a pre-defined group of our largest and most important customers. Establish connections to partners ranging from support agents to CxOs.

- Engage with customers in a dedicated and regular manner e.g. in (executive) business reviews, roadmap presentations, and product training.

- Understand and document customers’ organisation, its needs, goals, and challenges.

- Educate and train customers on the best ways to use our products and new features. Build success plans to follow data-driven approaches and measure progress based on KPIs.

2. Retain customers

- Analyse product usage data proactively to take necessary actions to improve product adoption and reduce churn

- Conduct diagnostics and identify gaps in the customer’s product setup and processes. Evangelize and guide customers to implement improvements.

- Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.

3. Inspire customer growth and advocacy

- Work together with your Account Manager to discover opportunities for growth and drive net expansion.

- Promote awareness of Freshworks’ latest innovations and motivate customers to become references, participate in events, and contribute to case studies.

- Win customers for our ‘voice of customers’ initiatives to influence our product strategy and give access to product resources

- Find new and creative ways to create “moments of wow” for our customers.

Qualifications

This role is to cover the DACH region
You have strong experience as a Customer Success Manager for SaaS products. Experience in consulting or account management is a big plus.
You have experience in managing large/strategic accounts
You are fluent in German and English (business level)
Your engineering or IT product management background is advantageous.
You communicate clearly and with empathy to become a trusted advisor for our clients at each level of the organisation.
You collaborate effectively with different internal teams (e.g., sales, marketing, product, and support).
You enjoy learning about Freshworks’ products and their technical foundation.
You act with a high degree of curiosity to discover and understand the client’s needs while keeping a professional attitude.
You combine an analytical mindset with a can-do attitude and you can identify root causes and develop adequate solutions quickly.
You can manage multiple projects at ease and can quickly switch contexts from technical to business topics, or from agent to C-Level.

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10d

Senior Customer Success Manager, Remote

Cobalt.ioRemote- Central or East Coast

agile ● Bachelor's degree ● salesforce ● c++

Cobalt.io is hiring a Remote Senior Customer Success Manager, Remote

Customer Success Manager, US

Who We Are

Cobalt was founded on the belief that pentesting can be better. Our pentests start in as little as 24 hours and integrate with modern development cycles thanks to the powerful combination of a SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year.

Our award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely. Today, over 1,000 customers use Cobalt to run pentests on demand via Pentest as a Service, AKA PtaaS, a space which Cobalt pioneered (you could even say we wrote the book on it) and continues to lead.

Description

We are looking for a Customer Success Manager to help Cobalt's customers build successful security testing programs. The ideal candidate is self-motivated with a proactive mindset who can effectively engage with external and internal stakeholders ranging from individual contributors to C-level executives. As a Customer Success Manager, you will oversee the lifecycle from onboarding to renewal to ensure an optimal end-to-end customer experience.

What You'll Do

Own the overall relationship with assigned customers, which include: Increasing adoption, ensuring retention and maintaining high customer satisfaction
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
Develop, prepare and nurture customers for advocacy
Build successful security testing programs for our customers
Monitor day-to-day service execution and customer satisfaction
Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their desired business outcomes
Manage the annual renewal process for customers to ensure uninterrupted product usage
Work to identify and/or develop upsell opportunities, collaborating with your commercial team peers
Advocate customer needs and issues cross-departmentally
Provide ongoing training of our products and new features
Program manage account escalations and resolve them in a timely manner
Engage with external and internal stakeholders in roles ranging from individual contributors to C-level executives
Develop Success Plans for every assigned customer and hold Executive Business Reviews with key stakeholders to measure progress and alignment on key objectives/goals

You Have

2-4 years of relevant experience, preferably in SaaS and cybersecurity
Demonstrated experience effectively engaging with C Level Executives
Prior experience owning customer renewals
Ability to work closely with sales counterpart to identify expansion and grow customers
Ability to cover various time zones occasionally
Ability to prepare and deliver Executive Business Reviews
Experience with Salesforce
Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
Strong written and verbal communication
A proven track record of delivering results to your customers
Drive, no one needs to push you to excel; it’s just who you are
Eagerness to learn, adapt and perfect your work; you love to collaborate and innovate
Ability to thrive in a distributed and fast-paced environment
A strong desire to help and serve our customers: They win, so you win!

Diversity at Cobalt

With over 45 nationalities already at Cobalt (and counting) we respect and celebrate diversity! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. We support each other and are grateful for each Cobalter's contribution to our mission — let's make security dance!

Please apply even if you don't think you meet all of the criteria above but are still interested in the job. Nobody checks every box, and we're looking for someone excited to join the team.

Why You Should Join Us

Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry
Work directly with experienced senior leaders with ongoing mentorship opportunities
Earn competitive compensation and an attractive equity plan
Save for the future with a 401(k) program (US) or pension (EU)
Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
Leverage stipends for:

Wellness
Work-from-home equipment & wifi
Learning & development

Make the most of our flexible, generous paid time off and paid parental leave
Work remotely from anywhere in the US, the UK, or Germany

Pay Range Disclosure(For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($91,200 - $114,000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.

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11d

Customer Success Senior Manager EMEA

QAD, Inc.Barcelona, Spain, Remote

QAD, Inc. is hiring a Remote Customer Success Senior Manager EMEA

Job Description

QAD is seeking an experienced Customer Success Senior Manager who will manage, direct and motivate a team of Customer Success Managers in EMEA. You will develop and implement strategies that impact organizational sales goals; manage activities and deployment of CSMs with a focus on achieving and surpassing sales support goals and priorities. You will provide updates to Sales management team on accounts, account development for active revenue and funnel for passive revenue, Visions and account plan metrics and funnel. In addition, you will be responsible for monthly planning programs, lead generation, Vision closing and Health check program. Apart from this, you will be responsible for employee performance development, career planning and training in customer service skills, products and sales.

Travel is required to customer sites and QAD arranged events (20%-40% of the time, as necessary)

Customer success and sales experience is necessary for this role.

This is a fully remote opportunity from Spain.

What You’ll Do:

Establish goals for CSMs and support staff. Manage implementation of goals—monitor communication, activities and priorities and oversee deployment of staff to ensure that goals are met.
Build relationships with other departments to achieve the organization's goals and objectives including: Develop Strategic plan for passive revenue with Regional Sales VP and RVP; participate in Region Sales strategy for active revenue including Focus areas (products/services), large opportunities; meet with Region Sales VP to assess progress, adjustments and required actions; participate in account/opportunity development and strategy plans with (active) Sales in a Challenger approach; attend customer meetings as requested by Sales Rep/VP Sales; support Sales in developing customer-facing content.
Ensure that all corporate directives regarding sales themes, strategies and pricing are followed. Communicate these directives to Customer Success team in geographic area. Control all pricing within guidelines; contact Sr. VP and VP for special circumstances.
Facilitate new processes, tools, communications, methodologies and training to ensure Customer Success program’s success across teams and departments throughout QAD. Maintain sales statistics for area; present and communicate forecasts and results regarding Visions, account plans, customer care, UCA and lead gen to Direct Sales Management on a regular basis. Track daily activities as required.
Assist sales team in closing difficult UCA sales or potential high-volume customers and in resolving customer problems. Handle escalations as needed with VP and Sr VP.
Support lead generation program for Customer Success installed base accounts. Work with regional and corporate Marketing to gather requirements and features from customers and their communities to augment sales, marketing, development, support, product management, and business and technology partnerships.
Establish staffing and training needs, goals and timetables to support growth goals. Provide feedback for performance development and succession planning. Work with staff to define personal development goals and succession planning implementation.

Qualifications

Education/Licenses: Bachelor’s in Business, Marketing or any other relevant field
Experience: 4-5 years of customer success management experience; 4-6 years of previous experience in sales or customer success in ERP, SaaS or software will be of significant importance;
Computer skills: Proficient in MS Office, Google Suite, MS Project, Netscape Web Browsers, or other QAD equivalent software.
Fluent English communication skills both spoken and written are mandatory
Superior problem solving skills. Proven ability to manage detail on multiple projects simultaneously.
Excellent verbal, written and presentation skills. Must be able to set priorities and direct activities towards meeting those objectives. Has thorough knowledge of the organization’s products/services.
Have a reputation with cross-functional teams of being collaborative, innovative, inspirational, accountable, and reliable
Personify a ‘lead by example’ management style, with a willingness to get into the trenches with your team when needed

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11d

Senior Manager, Customer Success

ServiceNowChicago, Illinois, Remote

Design ● c++

ServiceNow is hiring a Remote Senior Manager, Customer Success

Job Description

The Customer Outcomes Success Sr. Manager will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Success Architects (SAs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The Sr. Manager will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.

Lead business planning for respective CS vertical / sub-vertical (Public Sector Healthcare) aligned with the company’s overall strategic direction
Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific IP for Professional Service customers, with experience having worked in either Healthcare or Public Sector related customers
Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts
Manage and grow a team of SAs, PAs and CSMs, responsible for inspiring, growing, guiding, and mentoring your team
Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners
Support customer success pre-sales activities in collaboration with our commercial teams
Drive a high rate of CS renewals and upsells within the portfolio of accounts

Qualifications

To be successful in this role, you have:

Minimum 10 years in management consulting and/or architecture leadership role at a high performing consulting/software company or equivalent, focused on technology enabled transformations in the Professional/Customer Services sector (Digital/SaaS/Enterprise Software)
Demonstrated success leading and growing a team of individual contributors
Familiar with multiple ServiceNow product suites, technical enablement and delivery a strong plus
Understanding of issues and imperatives driving digital transformation across ServiceNow ecosystem
Including digital transformation design, implementation, and management
IT, HR, and GBS Transformation experience is a plus
Strong executive relationships with C-Level executive leaders
Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSIs
Preferred: Demonstrated success integrating with other internal account functions and external partners (consultancies, technology implementation firms, Big 4, GSIs)
Preferred: 5+ years large program experience (multi-tracked, OCM)
Successful track record of managing high performing teams, meeting or exceeding customer KPIs and expanding offerings with clients
Fanatical about customer success and tenacious at driving long-term customer value and software adoption
Highly data-driven with commitment to drive business outcome and value realization across the portfolio
Excellent verbal and written communication skills, including the ability to chair sessions and host webinars
Must be able to travel up to 50% annually

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