Director of Cloud Operations

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Our tech stack

• Redhat/CentOs/Ubuntu Linux

• Chef/Ansible/Terraform/Packer/Helm/Flux 

• Python, Go and Bash

• Jenkins/Github Actions, Github, Nginx, VMWare/Proxmox, Splunk, ELK, Artifactory, Prometheus/Grafana, Kubernetes (EKS/GKE/Helm/Flex), 

• AWS/GCP infrastructure services such as Compute, Postgres, DynamoDB, Blob Storage/S3, Lambda

What you’ll do 

At Pindrop, we commit to creating Evangelical Customers for Life; because of this, customer experience is at the forefront of everything we do. To help us build functional systems that improve the customer experience we are now looking for an experienced Director of Cloud Operations. You will be responsible to help improve Reliability, Scalability, Security, and Operations of our SaaS platform.  You will be responsible for overall operations for our Cloud platform, optimizing infrastructure, monitoring and alerting, managing Uptime and other relevant SLAs.

• Scale, lead, and manage Cloud Operations team.
• Collaborate with other Engineering managers to evolve our operations to the next level of reliability and scalability.
• Lead your teams to deliver with a high level of execution and achievement.
• Define and manage project plans and deliverables for the Cloud Operations group. 
• Well-versed in cloud tools, concepts, and methodologies. 
• Help the team Investigate and resolve technical issues. 
• Work across all engineering teams to identify areas of improvement in our SaaS platform.
• Set strategic goals for operational efficiency and increased productivity.

Who you are

• You possess a problem-solving attitude and are adaptable in the face of change
• You are positive and enthusiastic with a high level of cross-functional partnership across other technical teams and Pindrop as a whole
• You bring a collaborative approach and excite your teams by creating a high-performing team culture
• You are an excellent communicator with high quality presentation skills as well as verbal and written communication skills
• You are resilient in the face of challenges, change, and ambiguity. Being the “unsung hero” is just another day on the job as you keep our operations in excellent working order
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set 

• Bachelor's degree (or equivalent) in computer science or related field, or equivalent experience required.
• 10+ years experience directly and formally managing and leading Cloud Operations team and function
• Experience managing teams supporting Google Cloud Platform (GCP) rollouts
• Hands-on experience with observability tools like Prometheus, Grafana, ELK, Splunk, etc.
• Architectural experience building and managing large scale cloud platforms
• Experience with multiple cloud technologies required (AWS and GCP)
• Knowledge of Terraform and Python required
• Knowledge of Kubernetes and Infrastructure as a Code concepts
• Well versed with incident management process and uptime SLA
• Possess technical confidence and familiarity with cloud operations tools, techniques, and more importantly, mindset
• Proven ability to develop innovative solutions that lead to increased productivity

Nice to have skills:

• Experience with multi-cloud architectural environments preferred
• Prior professional experience as an engineer or similar role
• Experience leading and/or supporting platform engineering teams and driving alignment with other engineering teams preferred

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Get to know your team and colleagues, and participate in standing meetings such as 1:1’s, standups, and weekly touchpoints.
• Begin getting familiar with our different products, services, workflows, deployments, and environments

Within 60 days you’ll 

• • Perform root cause analysis for production errors
  • Assess cloud costs and create plans for cost optimization and cost reduction
  • Build tools to reduce occurrences of errors and improve reliability 

Within 90 days you’ll

• Put together a plan to improve cloud operations

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• Identity protection through Norton LifeLock
• One Time home office allowance
• Remote first environment - meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine
•  

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. 

#LI-Remote

ABOUT ROCKET MONEY ????

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE TEAM ????

Team Luna is Rocket Money’s growth engineering team. From the moment someone first hears about Rocket Money, through their first few days of using the platform, our code makes sure that a user’s first interactions are seamless, valuable, and delightful. We work closely with product, marketing, and data teams on tools and integrations that help us understand our users and drive favorable business outcomes like increased retention, engagement, and ROAS (return on ad spend).

Some of the things we regularly tackle include:

• Coding out experiences across web and mobile through a uniquely iterative, data-driven development process.
• Owning the systems that quickly and reliably bring data into the hands of automated systems, ML models, and decision-makers.
• Helping other dev teams understand and leverage our marketing and analytics stacks.
• Integrating a wide range of products to surface insights about user analytics, attribution, engagement, retention, and satisfaction.
• Leading investments into the the tooling and developer experience of Rocket Money’s technical platform.

ABOUT  YOU????

• You have an entrepreneurial spirit, and are excited to use your technical skills to positively impact business outcomes alongside user privacy and experiences.
• You have experience working with some combination of Node/TypeScript, React (or similar framework), GraphQL, and Postgres (or similar relational database).
• You enjoy working within cross-functional groups spanning marketing, data, and finance.
• Nice-to-have: you have experience with growth/marketing engineering, working with tools like MMPs (eg Singular), analytics eventing and data engineering (eg Segment, GTM/GA, Fivetran), BI tools (eg Amplitude, Looker), and/or CRMs (eg Braze).
• You write clean, reliable code across a variety of platforms.

WE OFFER ????

• Health, Dental & Vision Plans
• Competitive Pay
• 401k Matching
• Unlimited PTO
• Lunch daily (in-office only)
• Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

Additional information: Salary range of $150,000 - $185,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Role

We are seeking a Backend Software Engineer to join the Portfolio Data Workflows team within our Core Product Engineering organization.

Our team is focused on building outstanding user experiences, powerful APIs, and sophisticated analysis and visualization tools for our global customer base of Financial Advisors and Wealth Managers.

We partner closely with a world-class team of designers and product managers, and put the experiences of our customers at the forefront of every initiative.

Our products are rapidly being adopted across the Wealth Management industry, and as we modernize and upgrade our core product, we are also making use of our APIs to build out entirely new products and features. We pride ourselves on delivering robust, secure, and highly usable applications.

The Portfolio Data Workflows team builds our core investment portfolio APIs and user interfaces, allowing our customers to define their investment portfolios, specify calculations, investigate data discrepancies, and visualize legal structures.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $144,000 - $225,000(base salary)  + bonus + equity + benefits. 

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Develop and implement our product vision within a multi-functional team
• Elevate our portfolio data APIs to new heights, to meet the demands of our rapidly expanding customer base
• Create innovative and impactful features that delight our users
• Collaborate on architecture designs, product features, and code reviews
• Own software features from inception through delivery

Who You Are

• 5+ years of professional backend software engineering experience
• Experience with server-side languages like Java, Python, or C++
• Experience with relational databases (MySQL, Postgres, SQL Server)
• Experience with architecting APIs for scale
• Ability to complete complex projects involving partners across multiple teams
• Passion for creating high quality software products
• Excellent written and verbal communication skills
• Bonus: Experience with building scalable cloud infrastructure on AWS
• Bonus: Experience building search features (Elasticsearch/Solr/Lucene)

Location: Brazil - working from home office

Work status:  CLT

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. 

At Podium, you’ll find a stimulating environment where Engineering, Sales and Customer Support work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of our internal tools and a perspective on how we can improve them to have a huge impact on the business.

Joining our Internal Tools team means being at the forefront of helping small businesses win by building internal tools that our Go To Market team uses to help Podium customers be successful. With this dynamic team, you will get to work on a diverse set of products, develop features using 3rd party APIs and most importantly, leverage AI LLM technologies to add the power of AI to our internal tools! 

 If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

 Requirements:

• 5+ years of professional software development experience with focus on backend development as this job is mainly backend work.
• 5+ years of coding experience with at least one modern language such as Python, Elixir, Ruby,  or Go with function-oriented design.
• Experience with front end development and web programming using React, TypeScript or JavaScript
• Experience working with Databases (Postgres), APIs and web infrastructure
• Evidence of exposure to OpenAI technologies or any LLM AI/ML emerging technologies
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 5+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Passion for learning, problem solving and mentoring your peers
• Courage to ask questions, deal with ambiguity, and flexibility to pivot with business priorities
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer II - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

• Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
• Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
• Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Develop Java based backend services
• If full stack, Develop UI using Vue, Angular

You Have

• 6+ years of software development experience
• 4+  Experience with programming languages: Java
• 3+ years of experience in development of Microservices, RESTful API, backend systems and successful production software systems
• Strong Object Oriented design and implementation experience, strong knowledge of web protocols, and knowledge of distributed systems architectures.
• Solid understanding of Data Structures and Algorithm Design
• Experience with one of the following: Kafka, Elasticsearch, Redis
• Experience in databases technologies like MySQL, Postgres, Firestore
• Experience with Git, Jenkins, and other Development tools
• Analytical and problem-solving skills
• Advocating and executing on automated testing strategies in all developed code and helping to ensure code quality and consistency for your team. 
• Experience working on large scale deployments and performance tuning
• Experience developing cloud software services and an understanding of design for scalability, performance and reliability
• Good to have Development experience with Unix, Docker, and Kubernetes infrastructure on GCP/GKE
• Good to have 2+ years of experience in building UI using web frameworks like Vue, Angular or other JavaScript
• Bachelor's degree in Computer Science or related field

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer III - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

• Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
• Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
• Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Develop Java based backend services

You Have

• 8+ years of experience building successful large scale production software systems
• 5+ years of experience in Java programming - MUST
• 2+ years of experience integrating with third-party APIs  - MUST
• 3+ years Experience debugging/testing distributed microservice applications - MUST
• 3+ year of experience with  technologies such as Kafka, Redis and NoSql - MUST
• 3+ years of Experience building RESTful microservices  - MUST
• Experience building voice applications is a plus
• 3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes  
• Experience in Cloud Computing Technologies like GCP, AWS is a plus

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is looking for a Site Reliability Engineer for the GPT (Global Product & Technology) Division. You will be part of the LiverPerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

• Ensure product high uptime and reliability 24x7.
• Manage Linux servers in a multi-cloud environment
• Manage high availability Kubernetes resources using Helm charts
• Assist with deploying upgrades and patches using Chef/Ansible/Puppet/Helm
• Monitoring and troubleshooting warnings and alerts related to the reporting platform’s performance
• Develop monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
• Coordinate with DBA and developers to manage SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
• Managing message bus systems such as Kafka and Pulsar
• Build and maintain CI/CD pipelines using Jenkins/Gitlab/Teamcity

You have:

• Minimum 4+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
• Highly experienced working in the Linux environment, good scripting in Bash / Python.
• Highly experienced working configuration management systems like OpsCode Chef, Ansible, Puppet,  etc.
• Strong experience in Terraform, CloudFormation or other IAC
• Experienced in SQL, including DDL and complex queries
• Experienced working in the Kubernetes platform
• Experience working in a microservices architecture using a message bus
• Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab
• Ability to integrate security best practices into the SRE workflow.
• Highly motivated and independent.
• Team player and excellent interpersonal Skills.
• Excellent written and verbal communication skills.
• BS in Computer Science or a related field, or equivalent work experience.
• A strong background in cloud, network and application security and compliance
• Experience with GPT or other LLMs a strong advantage

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Senior Software Engineer, Clinical Systems

We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover's engineering team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of engineering team and culture that we are building, seeking engineers that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

Counterpart Health, a Clover Health subsidiary, is looking for a Senior Software Engineer who specializes in Healthcare Data. This role will serve as our FHIR SME and expand and scale our clinical data platform.  In this role, you will work at the intersection of Engineering and Healthcare Interoperability leveraging your skills as a software engineer to build out functionality to improve our patients outcomes. In this role, you will also work cross functionally with Product Managers, Healthcare SMEs, Clinicians, and other engineers.

As a Clinical Systems Software Engineer, you will:

• Commit to simplifying the complexities of healthcare by building systems that multiply human efforts.
• Build out new APIs and functionality on top of FHIR APIs.
• Be accountable for scaling up our clinical data capabilities as we scale our initiatives.
• Build out deidentification and synthetic clinical data capabilities.
• Learn about new tools and technologies to solve problems and move our goals forward.
• Help the team define and maintain development practices that let us iterate quickly while maintaining quality — including writing tests and documenting key implementations.
• Mentor other engineers on how to leverage clinical and Interoperability standards.

You will love this job if:

• You love working in Healthcare and have a deep desire to leverage your code to make an impact in people’s lives.
• You understand the “dirtiness” of clinical dataand seek out ways to improve its quality.
• You are excited by big, complicated problems and try to solve them with pragmatic, well-engineered solutions. You have a natural intellectual curiosity that drives you to find out how things work and if they can work better.
• You enjoy working in a fluid environment, defining and owning priorities that adapt to our larger goals. You can bring clarity to ambiguity while remaining open-minded to new information that might change your mind.
• You are not hesitant to jump in to help fix things that are broken and you feel great responsibility to make sustainable systems. You are happy to fill in the gaps to reach a goal where necessary, even if it does not always fit your job description.

You should get in touch if:

• You have been an active Software Engineer for 5+ years with experience in Python, Javascript, Typescript, Go, Java, or comparable languages.
• You are fully proficient in writing SQL Queries in Postgres, MySQL, BigQuery, Snowflake, or other database systems.
• You have worked with FHIR Data and FHIR APIs before and you have experience with HL7v2, CCDA, and other interoperability standards is a plus.
• You are familiar with common healthcare code sets like ICD, SNOMED, RXNORM, LOINC, etc.
• You are comfortable working as a data engineer cleaning, normalizing, and improving data quality.
• You can create and call Restful APIs, experience with gRPC is a plus.
• You have experience with Kubernetes and Docker containers and are familiar with GCP, AWS, or Azure.
• You are knowledgeable of HIPAA Requirements, HITRUST and other standards is a plus.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $165k to $266k. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

How will this role have an impact?

As a Senior Database Reliability Engineer specializing in PostgreSQL, you will play a critical role in designing, managing, and optimizing our cloud based PostgreSQL database infrastructure. You will ensure the reliability, availability, and performance of our database systems while fostering a collaborative and innovative environment. This position requires deep operational expertise in PostgreSQL, experience with Azure, and a strategic mindset to drive database solutions that align with our commitment to reliability and sustainability.

Key Responsibilities:

• Database Management: Design, implement, and maintain PostgreSQL database systems, primarily managed instances in cloud environments (Azure), to ensure high availability, performance, and reliability.
• Performance Tuning: Conduct performance tuning and optimization of database queries, indexes, and configurations to enhance efficiency.
• Backup and Recovery: Develop and manage robust backup and recovery strategies, ensuring data integrity and availability in case of failures.
• Monitoring and Troubleshooting: Implement and maintain monitoring solutions using tools such as Redgate, pganalyze, and New Relic to proactively identify and resolve database issues, ensuring minimal downtime and optimal performance.
• Security: Implement and maintain database security measures, including user management, encryption, data masking and access controls, to ensure compliance with healthcare regulations.
• Collaboration: Work closely with cross functional teams to support application development and deployment processes.
• Documentation: Maintain comprehensive documentation of database configurations, procedures, scripts and best practices.
• Standards and Procedures: Provide guidance in the creation and modification of standards and procedures including scripts for automation and reporting for adherence to standards.
• On-call Support: Participate in on-call rotations as an opportunity to enhance the reliability and performance of our database systems, ensuring minimal disruptions and optimal performance without frequent interruptions.
  
  

What You’ll Need (Required Qualifications):

• Experience:
  • Minimum of 10 years of operational experience at scale in database management with at least 6 years focused on PostgreSQL.
  • Extensive experience managing PostgreSQL databases in cloud environments, particularly Azure. Experience with GCP is a plus but not required.
  • Hands-on experience with Continuous Integration/Continuous Deployment pipelines, Database/Schema as Code tools, and Git workflows.
  • Expert level experience analyzing and tuning queries to improve application performance.
  • Experience with database recovery, including point-in-time recovery and transaction wraparound process remediation.
  • Experience with management of Postgres Vacuuming process, able to design and implement processes and standards to prevent production impacting Vacuuming events.
  • Experience with PostgreSQL upgrade processes.
• Technical Skills:
  • Advanced knowledge of PostgreSQL architecture, performance tuning, and query optimization experience with Azure Query Performance Insight is a plus.
  • Advanced knowledge of operating databases at large scale in cloud-managed environments including optimizing for cpu, memory,IO usage and cost management.
  • Proficiency in automation tools such as Terraform, Ansible, and Flyway.
  • Strong understanding of security practices and compliance frameworks.
  • Extensive knowledge of PostgreSQL internals, index design, statistics and wait types.
• Soft Skills:
  • Excellent written and verbal communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
  • Strategic thinker with the ability to drive long-term database solutions aligned with business goals.
  • Collaborative and team-oriented, contributes ideas, suggestions, and effort to the group.
  • Ability to work effectively in a collaborative team environment or independently.

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Team

The Data Analytics Engineering team is responsible for developing and managing the core data platform for ratings infrastructure, architecting and implementing business-critical data solutions and pipelines, and enabling data-driven decisions within the organization and for our customers.

About the Role

As a Senior Data Engineer - you will work alongside outstanding engineers to implement new products and features focused on meeting the evolving needs of our customers, while refining requirements with product management and collaborating cross-team. All our team members actively participate in product definition, technical architecture review, iterative development, code review, and operations. Along with this, you’ll have the opportunity to interact with customers to ensure their needs are met.You will be working in a high-performance, fast-paced environment, and contribute to an inclusive work environment.

Responsibilities:

• Lead and collaborate with engineers to deliver projects from inception to successful execution
• Write well-crafted, well-tested, readable, maintainable code
• Participate in code reviews to ensure code quality and distribute knowledge
• Share engineering support, release, and on-call responsibilities for an always-on 24x7 site
• Participate in Technical Design Review sessions, and have the ability to explain the various trade-offs made in decisions
• Maintain existing APIs and data pipelines, contribute to increasing code-coverage 
• Understand requirements, build business logic and demonstrate ability to learn and quickly adopt 
• Automate and improve existing processes to sustainably maintain the current features and pipelines
• Analyze our internal systems and processes, and locate areas for improvement/automation

Requirements

• BS/MS in computer science or equivalent technical experience, and must have worked in Data engineering space for 3+ years
• Must have experience in full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations 
• Technical requirements:
• Must have 2+ years experience in building and maintaining big data pipelines using Scala with Spark, Airflow, Hive, Presto, Redis
• Must have 2+ years experience with NoSQL databases, preferably Cassandra / Scylla and Clickhouse; and SQL databases, preferably Postgres
• Must have 2+ years experience in developing batch/real-time data streams 
• Worked with CI/CD pipelines using Jenkins
• Experience with cloud environments, preferably AWS
• Worked with variety of data (structured/unstructured), data formats (flat files, XML, JSON, relational, parquet)
• Worked in Agile methodology

Benefits

We offer a competitive salary, stock options, a comprehensive benefits package, including health and dental insurance, unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. #LI-DNI