About the role

You will be joining as one of the founding members of our design team and will set and raise the bar on the overall quality, coherence, and meaning that our products and services create in the world. Our team works within a fast-growing, quickly-moving, and complex marketplace organization. Design exists at Clipboard Heath to solve and create value around human-focused problems: trust, engagement, clarity, and safety are big themes we grapple with. 

You’ll be leading your space and helping to set and raise the bar for design at Clipboard Health. You’ll do this by driving a clear, thoughtful, and action-oriented design process, partnering across the team to define and deliver high-quality customer experience through UX, service, and product design lenses. Innovation is a big part of what we do at Clipboard. Design work is rooted in deeply understanding the customer and users, their needs, outcomes, and contexts.

You’ll learn quickly, dive deep into our business, and bring your human-centered lens to opportunities big and small across the team. This role sits within our Product team. I’d read the following docs from our team prior to applying: the Product Team Standards, Product Team Recruiting, and Product Team Structure. These documents will give you a sense of how we think and what we value. We also have more links about team and company culture on our candidate website.

Professional requirements

• Professional working experience as a Product, Interaction, or UX Designer
• Experience collaborating closely with a cross-functional team to drive large product and user experience initiatives
• Expertise with tools within UX practice including Figma, Sketch, Dovetail, Miro, and/or similar tools
• Strong working knowledge of UX research methodologies with an ability to conduct research, facilitate interviews, connect with users/customers, synthesize and communicate findings
• Demonstrated experience with cross-platform design systems, information architecture
• Iteratively taking products from good to great
• Leveraging user data to guide design and product decisions
• Designing for complex, business-critical scenarios
• Introducing brand voice and tone to a multi-channel experience

As a Product Designer at Lumos, you will play a crucial role in shaping and defining the unique user experience that sets our company apart from others in the space. At Lumos, user experience is not just an afterthought; it is a key part of our business strategy and what differentiates us from outdated, user-unfriendly tools.

In this role, you will work closely with the CEO and other key stakeholders to understand the needs and perspectives of our users, and use this insight to create a seamless, intuitive experience for our customers. You will also play a key role in shaping the direction of our design organization as we continue to grow and evolve. If you are passionate about creating exceptional user experiences and driving business success, we encourage you to apply for this exciting opportunity.

✨ Your Role

• Design Execution: Lead the design of products from concept to launch, ensuring that all designs are delivered on time and meet quality standards. This includes creating detailed project plans, prototyping, user testing, and working closely with developers to ensure that designs are implemented correctly.
• Visual Design Excellence: Create visually stunning and intuitive designs that delight our customers and drive business success. We highly value attention to detail and a clear understanding of visual design and communication-design principles.
• Customer Obsession: Understand and anticipate customer needs and design products that exceed their expectations. This includes conducting user research, analyzing customer feedback and data, and incorporating customer insights into the design process.
• Deep Collaboration: Work closely with cross-functional teams, including product management and engineering, to ensure that designs are aligned with business goals and technical feasibility. This includes communicating design concepts and ideas clearly and effectively, and working as part of a team to solve complex design challenges.

????Pay Range

• $145,000 - $210,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.