Job Description

Brightspeed is looking for a Regional Channel Manager to join our team! The Regional Channel Manager oversees the expansion, management and optimizes the sales performance of the company's local sales channels, including but not limited to Agents, D2D, Retail, Events, etc.  Managers will be accountable for sales objective attainment and compliance of all local tactics executed within their assigned footprint. 

Improved Sales Channel Management:

• Assist Manager, Sales Channel - Door To Door & National Partners in implementing and managing existing and new sales channels
• Deliver more efficient channel management, enhancing the sales performance/productivity of the Door-to-Door and National Partner Alternate Sales Channel Group.

Business Development and Expansion:

• Focus on identifying potential partnerships and conducting market analysis to uncover opportunities for increased sales volume.
• Diversify revenue streams and increase market share for Brightspeed Fiber Internet. 
• Assist in execution of strategies and initiatives designed by the Director or Manager, Sales Channel - Door To Door & National Partners
• Monitor & support the partners' performance and provide regular reports to the Director or Manager, Sales Channel - Door To Door & National Partners

Enhanced Sales Team Performance:

• Ensure sales team operates efficiently and effectively, leading to improved sales performance and revenue growth.

Better Partner Relationships:

• Foster and maintain relationships with key partners, ensuring smooth collaboration and maximizing mutual benefits.

Explore 3PL Big Box Retailer Partnerships:

• Support establishment of partnerships with big box retailers.
• Work closely with partners to manage authorized sales agents in retail stores, optimizing sales volume, providing guidance, and ensuring adherence to sales strategies.

Build & Support Affinity/Affiliate Programs:

• Conduct business development with Manager, Sales Channel - Door To Door & National Partners to identify and engage local businesses and organizations as potential Brightspeed Ambassadors.
• Develop turnkey processes that make it simple to drive the maximum number of sales.
• Facilitate the rollout of incentive programs for partners, ensuring seamless execution.

Implement Realtor Rewards Program:

• Develop turnkey processes that make it simple to drive the maximum number of sales.
• Monitor and report on the program's progress and impact.

Coordinate Events-Based Program:

• Work with community leaders & MDU team in new markets to support the organization and execution of in-market events.
• Liaise with Direct Door-to-Door Sales, Local Presence Centers, and other dealers to ensure a strong event presence.

The Regional Channel Sales additional responsibilities: 

• Assist in the delivery of sales training programs for external partners.
• Support the execution of door-to-door sales and go-to-market launch plans.
• Manage and update leads and CRM database as needed.
• Coordinate with internal/external stakeholders to address escalations and provide solutions.
• Review & submit commission files to accounts payable, ensuring accuracy & budget alignment
• Conduct order audits and call calibrations to maintain high-quality sales experiences.
• Analyze sales reports and data, providing insights and recommendations for improvement.
• Collaborate with sales partners to optimize sales through weekly accountability meetings.
• Assist in day-to-day channel management and onboarding of new partners.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• College Degree 
•  2-5 years of experience managing sales teams
• Results oriented, analytical, willing to take initiative
• Specific experience managing the sales performance of 3rd Party sales partners
• Experience selling residential telecommunications solutions
• Travel up to 25-30%
• Proficient in Microsoft Word, Power Point and Excel

#LI-AK1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed is searching for an Operations Engineer II to join our team! We are seeking a skilled Engineer II to manage and perform proactive maintenance on network elements for voice, video, and data networks. In this role, you will develop plans to augment capacity relief as needed and conduct engineering work, including applied research, development, and design of new projects. This includes the design, fabrication, modification, and evaluation of both physical and logical equipment and devices.

As a Operations Engineer II, your responsibilities will include: 

• Managing and executing proactive maintenance tasks on network elements for voice, video, and data
• Developing and implementing plans for capacity augmentation as necessary
• Performing engineering and applied research to design and evaluate new projects
• Troubleshooting and resolving issues across IP, ATM, Ethernet, and TCP/IP networks, focusing on OSI Layers 1-3
• Configuring network equipment using CLI/TL1 commands and GUIs
• Analyzing and isolating problems at both the physical and logical layers
• Maintaining a thorough understanding of circuit and packet switching, the OSI reference model, frame relay, and ATM switching
• Communicating effectively with customers and team members to ensure a high level of service
• Working independently with minimal supervision while demonstrating flexibility and resourcefulness in challenging situations

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Computer Science or a related technical field, or equivalent work experience in data network operations, data communications networking, systems programming, or related fields demonstrating a broad understanding of information systems functions
• Relevant telecommunications experience, particularly with HSI, data, and IPTV network elements
• Strong project management skills
• Proficiency in troubleshooting network issues
• Solid understanding of Ethernet switches, routers, and their connectivity
• Excellent logical and analytical troubleshooting skills
• Strong oral and written communication skills
• Proficiency in Microsoft Office Suite
• Good organizational skills and the ability to adapt to changing situations

BONUS POINTS FOR:

• Experience with vendor equipment such as ALU, Cisco, Juniper, Fujitsu, Calix, Adtran, Tellabs, or Ciena platforms
• Knowledge of routing protocols including ISIS, OSPF, and BGP

#LI-RM1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed is looking for a Lead Operations Technician to join our team! As a Lead Operations Technician in the Broadband NOC, you will be responsible for monitoring and maintaining the Broadband network. This role opens trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Basic understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other Brightspeed centers, off-net providers and customers.

As Lead Operations Technician your responsibilities will include:  

• Assisting with day-to-day Broadband NOC functions, to include coordinating and scheduling daily workload for NOC Team, reviewing, and assigning work and trouble tickets, assisting in outage response
• Reviewing and assigning tasks and ticket management to NOC Team
• Overseeing day-to-day Broadband Network Operations to ensure work is completed accurately and in a timely manner
• Performing escalation support and act as the point of contact in the Broadband NOC for technical assistance and inquiries
• Gathering intel to provide detail and root cause analysis on events and outages
• Overseeing training of new hires and scheduling of training for the NOC technicians
• Maintaining excellent acknowledgement and response time to alarms and customer calls
• Providing quality documentation of network failures and maintenance activity
• Establishing factual data to allow management and vendors to understand the problem and prevent reoccurrence
• Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations
• Managing and correlating multiple trouble reports
• Communicating with internal customers and others in a repair situation
• Providing Tier I support in platforms supported
• Interacting with all Tier repair teams and initiating internal/external escalations, as necessary
• Providing follow up and closure of assigned trouble tickets
• Working in a 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:  

• Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
• Basic understanding of Ethernet router / switch and ATM network equipment is a plus
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
• Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
• Prior experience leading a technical team

BONUS POINTS FOR: 

• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service excellence
• Experience working as a technical support specialist
• Experience working in a Network Operations Center

#LI-GF1

See more jobs at Brightspeed

Apply for this job

Job Description

As an Sr. Operations Engineer in the Broadband NOC you will assume ownership and accountability in recognized Broadband / DSLAM network topology and Ethernet router / switch equipment. This role requires a high degree of advanced technical, analytical, and managerial competencies to solve complex problems and issues and provide technical support to various Brightspeed organizations.

As an Sr Operations Engineer, your duties and responsibilities will include:

• Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
• High level analysis and identification of unique, complex, or chronic issues in the Broadband network
• Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
• Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
• In-depth subject matter expertise in hardware/software/database operations for multiple Broadband platforms including, DSL, Fiber Broadband, ATM, and Ethernet.
• Subject matter expertise in the production of Technical Support bulletins and alerts
• Review and approve or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
• Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
• Participate in the evaluation of new features and products via formalized testing and certification prior to deployment, and participation in operational assessments of First Office Applications (FOA)
• Review of software upgrade release documentation prior to platform upgrades, participation in regression testing in the supplier and/or Brightspeed lab environment, and successful management of software upgrade deployments within network elements/platforms
• Actively engage manufacturer or supplier technical support when failure conditions exist within a platform or application that cannot be resolved in a timely manner
• Engagement with Staff, Technology Strategy and Development, Integration and Test Lab, Vendor Technical Management, Planning and Engineering, Life Cycle Management, Procurement, Channel Market Units, Project Management, and others relative to platform operation, performance, and management
• Engagement with manufacturers, suppliers, industry representatives, and entities
• Responsible for the completion of Network Maintenance and Software upgrades within maintenance window.
• Availability and ability to perform 7x24x365 and on- call duties with limited assistance

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

• Extensive knowledge and experience in network architecture of Broadband / DSLAM network systems and configurations
• Subject matter expert on Ethernet router / switch and ATM network equipment
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
• Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities: oral, written and presentation skills including Microsoft Office
• Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
• 4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience

BONUS POINTS FOR:

• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service excellence
• Experience working as a technical support specialist
• Experience working in a Network Operations Center

#LI-RM1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed has an exciting opportunity for (EMS) Element Management Systems Engineers in Network Operations to join our growing team! As an EMS engineer you will be part of a team responsible for supporting network systems for Brightspeeds Broadband - DSL, PON, Brightspeed Fiber, Ethernet, Transport, and IP networks that provide the provisioning, surveillance, and maintenance capability for our large telecommunications network. This role requires extensive experience and a high degree of technical and process competencies while providing support to Brightspeed network services. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction. Perform systems administration, identify automation opportunities and work with automation developers.

In addition, you will be required to have a strong background and understanding of telecommunications NOC support systems and processes. You will work with your peers in IT and Engineering along with strategic vendor partners and foster an environment of continuous improvement.

As Element Management Systems Engineer, your duties and responsibilities will include:

• Troubleshoot and resolve complex issues
• Successfully implement network systems maintenance requests
• Provide high-level technical & engineering feedback for network systems in configurations, troubleshooting, and service restoration
• Work with network vendor providers troubleshooting and administering network EMS’s
• Monitor and analyze performance across networks systems and underlying automation deployments
• Configuration between Network Elements, OSS systems to support provisioning (manual/autoflow) troubleshooting for Field and NOC’s, planning and capacity
• Code/Patch release
• Assists in the planning, testing and assembly of software assets and documentation
• Collaborate with Infrastructure Engineers, Application Development, Users and Management to coordinate changes
• Develop and oversee technical methods, procedures, and assist with complex solution design feedback
• Develop & document process flows
• Contribute to advancing current knowledge base for network device troubleshooting, design, and support documentation
• Provide ideas and improvements for automated systems towards improving network operations efficiencies
• Properly document network issue resolution and identification through operational ticketing systems
• Maintain network monitoring applications, equipment and utilities as needed.
• Act as liaison between customer facing teams, network operations centers, vendor support teams, and peer networks as needed
• Support the network with on call 7 x 24 x 365 for planned and unplanned network support operation

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience
• Experience with Element Management Systems
• Advanced understanding in Scripting, TL1, SNMP, GRPC related to network architecture and support
• Experience with isolation of telecom systems outages causes and service restorations
• Experience in provide recommendations for system automation or improved monitoring
• Advanced customer service, organizational interaction, and teamwork skills
• Proven knowledge base in scripting applications related to network architecture and support
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong communication (oral and written), customer service, organizational and multi-tasking skills
• Skilled Programmer in PERL, UNIX-Shell, XML, SQL, MYSQL

BONUS POINTS FOR:

• Previous experience in supporting Element Management Systems (EMS)
• Master’s Degree in Telecommunications
• Telecom/Cable/Internet Service Provider industry experience
• Systems Certification
• Additional programing languages

#LI-RM1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed is looking for a driven, aggressive and energetic Revenue Assurance Senior Manager. In this role, you will play an integral part in revenue generation identifying and mitigating potential revenue losses by analyzing billing systems, customer accounts, and financial data, to pinpoint discrepancies or irregularities, ultimately aiming to improve billing accuracy through process improvements and corrective actions that will contribute to Brightspeed’s total revenue commitments. You will collaborate closely with the Finance, Accounting, Wholesale, Commercial, and Business Operations departments.  You will report directly to our VP, Business Sales & Revenue.

As a Revenue Assurance Senior Manager, your duties and responsibilities will include:

• Develop strategic roadmap to implement comprehensive financial controls across and between all Wholesale, SMB, and Mid-Markets segments. Collaborate with Wholesale, Finance and Accounting teams to identify contractual and financial compliance issues, and financial reporting and control gaps
• Provide monthly updates to leadership on performance, ensure all strategic efforts impacting Revenue Assurance are successfully supported, including all phases of the project lifecycle, develop and leverage relationships with partner organizations to ensure collaboration as needed is effective, drive performance excellence with effective communication, project management, performance management
• Drive overall integrated project plan to implement Revenue Assurance controls and direct implementation of initiatives from multiple project teams
• Direct operations and contract management to ensure end-to-end accountability of the Wholesale revenue stream
• Preparing detailed reports on revenue leakage trends, findings, and corrective actions to relevant stakeholders
• Performing regular audits of billing systems and reconciling discrepancies between different data sources

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in economics, commerce or related discipline
• Strong analytical and problem-solving abilities, with meticulous attention to detail
• 10+ years of experience in business intelligence and data analytics, preferably within the telecommunications industry
• Strong ability to analyze large datasets, identify patterns, and draw accurate conclusions
• Understanding of accounting principles and revenue recognition practices
• Proficiency in billing systems, data analysis tools, and reporting software
• Ability to identify root causes of revenue leakage and develop effective solutions
• Attention to detail: High level of accuracy and meticulousness when reviewing data
• Effectively communicate findings and recommendations to different levels of management
• Carrier telecommunications experience – supporting both wireless & wireline services
• Strong knowledge of telecommunications technologies & design principles – particularly carrier services
• Strong presentation skills
• Ability to effectively work cross-functionally while managing multiple large projects
• Strategic & analytical skills capable of developing & leading revenue growth
• Customer-oriented with a strong track record of establishing trusted relationships

#LI-SS1

See more jobs at Brightspeed

Apply for this job

Job Description

As a Lead Development Manager, you will lead and optimize the entire process for assigning and distributing sales leads to our partner network. This role is critical to the success of our sales channels, and you will be responsible for ensuring that leads are assigned effectively based on a variety of factors, including sales targets, performance analytics, territory considerations, and team workloads. With your strategic mindset, you’ll guide the company in maximizing sales opportunities, improving conversion rates, and optimizing resource allocation. This is a high-impact role where you’ll drive performance and lead continuous improvement through data-driven insights and thoughtful decision-making.

As a Lead Development Manager, your duties and responsibilities will include:

• Optimizing Lead Distribution:
  • Ensuring the right leads are assigned to the right teams or partners at the right time, based on a combination of performance data, territory considerations, and workload distribution
  • Maximizing conversion rates and sales opportunities by applying data-driven decision-making to lead management
• Driving Sales Performance:
  • Analyzing lead performance and identifying key trends to enhance the quality and conversion of leads
  • Proactively redistributing leads that are underperforming, ensuring consistent sales growth and partner success
• Building Predictive Models:
  • Developing and refining predictive models that forecast lead trends, optimize sales coverage, and balance territories effectively
  • Leveraging analytics to create long-term, scalable lead distribution strategies that align with sales goals and business objectives
• Enhancing Territory Management:
  • Collaborating with sales managers and partners to design and implement territory models that balance blitz areas and permanent teams, ensuring maximum coverage and sales efficiency
  • Utilizing mapping and data density tools to optimize territories and improve partner productivity
• Improving Cross-Functional Collaboration:
  • Partnering with sales, marketing, and operations teams to ensure lead management strategies are aligned with company-wide goals and growth initiatives
  • Working closely with Martech to enhance lead quality and collaborate on the continuous improvement of sales tools and platforms (e.g., Spotio)
• Enabling Data-Driven Decision-Making:
  • Providing actionable insights and performance reports to senior leadership, enabling them to make informed strategic decisions
  • Developing dashboards and advanced reporting tools (such as Looker Studio) that deliver real-time sales intelligence to both sales and marketing teams
• Driving Continuous Process Improvement:
  • Continuously evaluating and optimizing lead management processes to drive operational efficiency and sales effectiveness
  • Identifying opportunities for automation and improvements that will scale lead distribution efforts as the company grows
• Shaping Strategic Sales Initiatives:
  • Influencing key sales initiatives and go-to-market strategies by providing data-driven insights on lead performance and channel effectiveness
  • Offering recommendations based on performance analytics to ensure alignment with overarching sales targets and business outcomes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Are highly analytical and enjoy working with large datasets to derive actionable insights.
• Can make data-driven decisions that align with business strategy and sales goals.
• Have a collaborative mindset, working closely with cross-functional teams (sales, partners, marketing) to implement lead distribution strategies.
• Are comfortable managing complex systems like Spotio and mapping software to optimize territories and partner performance.
• Can synthesize complex data into clear, concise, and actionable recommendations for senior leadership.
• Are proactive, able to identify performance gaps, and take steps to address them in real-time.

BONUS PONTS FOR:

• Experience with sales lead reporting and distribution processes
• Advanced experience with Looker Studio or other BI platforms (Power BI, Tableau, Yellowfin)
• Familiarity with Spotio or similar sales management platforms
• Experience in VBA and advanced Excel functions for reporting and data analysis
• Knowledge of Google Big Query or other comparable database management systems (DBMS)
• Expertise in building predictive models and territory models based on sales and performance analytics

#LI-SS1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed has an exciting opportunity for an Engineering and Construction Manager to join our growing team.  As the Manager you will report into our Director of Centralized Engineering and Construction Support and oversee a team responsible for Enterprise & Wholesale accounts across the 20 state Brightspeed footprint.  This position will require navigation through internal and external partners, driving implementation of activities for complex projects.  This role requires strong business acumen, the abilities to define and implement groundbreaking ideas, to work within a fast-moving environment to rapidly deliver support and services that have a broad business impact, and desire to have an industry wide impact.

As the Engineering and Construction Manager you will have the following responsibilities:

• Lead team of project coordinators ensuring enterprise and wholesale orders meet completion deadlines and budgetary projections
• Analyze Managed Enterprise Inventory
• Develops methodologies, procedures, and systems to produce project tracking & reporting.
• Develops/updates project progress and status reports.
• Preparation of project integrity audits
• Track project progress, issues/risks and prepare status reports
• Coordinate trouble resolution and implement changes to prevent problem recurrence
• Actively seeks opportunities to transform the business and eliminate costs
• Direct local engineers in the review of mechanized engineering designs for potential redesign opportunities
• Provide process support to the network team and infrastructure services contractors supporting front line execution of an extensive fiber deployment
• Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or equivalent practical work experience
• 5+ years Telecommunication experience.
• Prior industry experience in telecom, enterprise account management, leading teams
• Understanding of engineering, installation & maintenance, and order management in the Telecom industry
• Microsoft Project or like applications fluidity
• Project/program management
• Experience with engineering work orders, installation orders, facility records, network inventory management
• Prior industry experience in managing infrastructure service providers
• Strong communication and interpersonal skills to successfully interact with cross functional teams
• Process improvement and customer-centric mindset

• Ability to motivate others and work under pressure
• Excellent oral and written communications skills
• Exceptional analytical and problem solving skills with the ability to articulate via written and through oral communication

BONUS PONTS FOR:

• Master’s Degree in Engineering or Telecommunications
• Telecom/Cable/Internet Service Provider industry experience

#LI-RM1

See more jobs at Brightspeed

Apply for this job

Job Description

We are currently looking for a Director, Business Intelligence & Data Engineering to join our growing team! In this role, you will enhance data accessibility and usability for decision-making across the business. You will drive operational efficiency through effective data management and reporting solutions. You will also foster a culture of data-driven practices within the organization. You will enable informed decision-making by providing actionable insights and performance metrics. You will strengthen relationships with stakeholders to align data strategies with business needs.

As a Director, Business Intelligence & Data Engineering, your duties and responsibilities will include:

• Lead the gathering of data requirements and user/technical specifications, translating them into clear directions for data warehouse solutions
• Architect and design scalable data models, data marts, and summaries that meet current and future business needs, supporting dashboards, reporting, and advanced analytics
• Establish data infrastructure standards to ensure high-quality insights for informed decision-making, and identify opportunities for process improvements by automating workflows, optimizing data delivery, and enhancing ETL and data integration for better scalability and performance
• Plan, estimate, and manage project timelines to ensure milestones are met and align with the data roadmap
• Lead efforts to ensure data quality, integrity, and standardization through the development and implementation of robust processes, procedures, and best practices
• Oversee proof-of-concept activities by working with large, complex data sets and creating optimal ETL solutions in collaboration with IT to bring initiatives to fruition
• Manage, mentor, and coach teams in Data Infrastructure, Data Engineering, and Business Intelligence, fostering the development of sustainable solutions that meet customer and business objectives, and supporting the migration of solutions into production
• Lead all data infrastructure initiatives within the organization, ensuring alignment with strategic goals
• Oversee user testing processes, ensuring thorough documentation and supporting efforts to democratize data access across the organization
• Develop aggregated data views and reporting tools for stakeholders, establishing metrics to monitor the effectiveness of data initiatives
• Stay informed on industry trends, coaching the team on best practices and recommending new technologies

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Computer Science, Data Science, Data Engineering, Statistics, or related disciplines
• Proven record of at least 8 years in business intelligence or data engineering, with 5+ years in a leadership capacity
• Excel at collaborating with stakeholders to gather and define user requirements and have experience in conducting user testing and documentation
• Passionate about making data accessible and understandable for all business units, promoting a culture of data-driven decision-making
• Possess strong analytical and problem-solving skills, with the ability to deliver actionable insights and establish performance metrics
• Communicate effectively with diverse teams and can influence stakeholders at all levels
• Knowledgeable about data architecture, ETL processes, and BI tools (e.g., Tableau, Power BI), and have a keen interest in emerging technologies in the data landscape

BONUS POINTS FOR:

• Advanced degrees or certificates
• Experience in the telecommunications industry.
• Advanced degrees or certificates

#LI-SS1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed is searching for a Network Operations Project Manager to join our team! As a Network Operations Project Manager (911), you will be responsible for critical tasks related to the FCC’s annual 911 audit. The focus is on ensuring the accuracy of record fields, managing diversity group designations, and accurately reflecting the status of circuits during the transition to Next Generation 911. Additionally, it includes verifying changes in selective routers, ensuring proper profile types based on Public Safety Answering Points (PSAP), and ensuring that FCC names and designations align with the national database. Proper documentation of the Last Serving Office is also emphasized following the NG911 conversion.

As a Network Operations Project Manager (911), your duties will include but not limited to:

• Project Management of NextGen 911 Migrations (Phase 1 & Phase 2)
• Perform research within network equipment and databases for data accuracy
• Working with cross functional teams (Translations, Network Planning, Field Services, ETC) to identify and resolve issues
• Advanced fault analysis and network troubleshooting experience of call routing, ALI links, ES & EM trunking, and associated call processing touches
• Monitor Health of ALI servers, troubleshoot ALI failures, update configurations on ALI Routers and Servers, activating/deactivating ALI Links
• Update ALI Links to New Design
• Trouble ticket generation and response; customer interface and escalations
• Respond to PSAP inquiries and trouble cases in a timely and professional manner
• Responsible and accountable for integrity of PSAP Profile database, ensuring accuracy as required for FCC annual 911 audit. Includes but not limited to research, data analysis, proactive and reactive data cleanup and identification of systemic opportunities to improve database integrity
• Accurate record maintenance is crucial for compliance with the FCC’s annual 911 audit
• Diversity group designations play a significant role in the audit process
• Understanding the status of circuits (active or inactive) is essential during transitions to Next Generation 911
• Changes in selective routers must be documented accurately to ensure proper service continuity.
• Alignment of PSAP types and names with the FCC National Database is necessary for audit readiness

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:  

• Bachelor’s degree (or equivalent work or military experience), minimum of one year working knowledge with 911 network background a plus
• Must have experience with hardware and software circuit switch configurations in the Nortel DMS 100 or ECS1000 switches
• Demonstrated strong leadership, interpersonal relationship, and decision-making skills
• Able to understand, interpret, relay, and conduct technical network discussions including root cause analysis
• Ability to effectively communicate with peers and customers
• Must be willing to respond to 24x7 coverage, weekends, holidays, and on-call rotation
• Excellent analytical problem-solving, critical thinking and decision-making skills
• Solid organizational skills with attention to detail
• Clear understanding of the Public Switched Telephone Network (PSTN)
• Clear understanding of 911 network – END to END
• TIRKS, OTTO-Lite experience a plus

BONUS POINTS FOR: 

• Industry certifications (Business Management or Technical Certification, CCNA)  
• Awards for operational or customer service excellence 
• Experience working as a technical support specialist 
• Experience working in a 911 Network Operations Center 

#LI-GF1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed is seeking a Technical Program Manager to join our team! This position will  support our Contact Center Enablement team in driving process improvements and technology enablement within our contact center environment. In this role, you will play a critical part in managing complex projects that enhance the efficiency and effectiveness of our contact center operations. This role involves collaboration across various teams, data analysis for process improvement, and the execution of strategic initiatives that align with our business objectives. You will be a self-starter with a strong analytical mindset and exceptional communication skills. 

As A Technical Program Manager, Contact Center Enablement Your Responsibilities Will Include: 

• Process Improvement and Innovation 
• Research and analyze emerging contact center technologies, particularly in A.I., to implement innovative solutions that streamline processes and enhance operational performance. 
• Lead complex technical initiatives that align with industry best practices. Ensure that all innovations support the strategic goals of improving agent performance and customer satisfaction. 
• Foster a culture of continuous improvement by identifying opportunities for innovation and process enhancements. Utilize data analytics to assess the effectiveness of implemented changes and drive further improvements. 
• Project Management and Execution 
• Develop integrated project plans, scope, and timelines for multiple initiatives, ensuring timely delivery of objectives. 
• Conduct regular project team meetings, enhancing communication and collaboration across business units. 
• Act as the primary liaison between stakeholders and technical teams to address challenges and implement solutions effectively. 
• Cross-Functional Collaboration 
• Foster strong relationships with IT, product, and operations teams to align initiatives and gather insights for continuous improvement. 
• Facilitate training and development sessions to address process improvement needs within the contact center. 
• Establish feedback mechanisms to gather insights from agents and customers. Use this feedback to inform ongoing improvements and innovations in processes and technologies. 
• Performance Management and Reporting 
• Establish key performance indicators (KPIs) and metrics to evaluate the success of contact center initiatives. 
• Analyze performance data to identify areas for improvement and inform decision-making processes. 
• Prepare and present detailed reports on project progress and outcomes to senior management. 

Qualifications

What It Takes To Catch Our Eye:  

• Bachelor’s degree in Business Administration, Information Technology, or a related field. 
• 5+ years of experience in a contact center, telecom, or process improvement role. 
• Proven project management skills, with experience leading complex projects from inception to completion. 
• Strong analytical skills, with the ability to leverage data to drive strategic decisions and improvements. 
• Excellent communication and presentation skills, capable of engaging with stakeholders at all levels. 
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. 
• Proficient in MS Office Suite, particularly Excel and PowerPoint. 

Bonus Points For: 

• Background in customer service and technical support.  

#LI-AK1

See more jobs at Brightspeed

Apply for this job

Job Description

We are currently looking for a Senior Business Intelligence & Data Engineering Manager to join our growing team! In this role, you will enhance the efficiency and effectiveness of data engineering and business intelligence efforts. You will enable informed decision-making through accessible and actionable data insights. You will also foster a collaborative environment where data is valued and utilized across all business units. In this position, you will contribute to the development of a robust data culture within the organization. You will also support support the Director in establishing performance metrics to evaluate data initiatives.

As a Senior Business Intelligence & Data Engineering Manager, your duties and responsibilities will include:

• Gather and translate business requirements into actionable specifications for data warehouse solutions
• Research and assess data sources, identifying any limitations in reliability, accuracy, and usability
• Design technical systems and business data models to align solutions with organizational needs
• Analyze workflows, access protocols, and data behaviors to optimize utilization and insights
• Champion initiatives for data quality, integrity, and standardization to ensure consistent, reliable insights
• Facilitate user testing and ensure thorough documentation of data processes.
• Conduct and oversee user acceptance testing to validate functionality and requirements
• Lead the design and implementation of dashboards and reporting solutions for real-time business decisions
• Assemble large, complex data sets and maintain optimized data pipelines to support proof-of-concept projects
• Automate workflows, optimize data delivery, and enhance ETL, data integration, and infrastructure for scalability and performance
• Develop and maintain aggregated data views and dashboards for business reporting
• Track IT project deliverables, ensuring alignment with timelines and goals
• Promote initiatives that democratize data access and usage organization-wide
• Monitor team performance to ensure alignment with organizational goals and best practices

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Computer Science, Data Science, Data Engineering, Statistics, or related disciplines
• 7+ years of experience in business intelligence or data engineering
• Skilled in gathering user requirements and facilitating user testing and documentation
• Enthusiastic about data democratization and empowering teams to leverage data effectively
• Possess strong analytical skills and a problem-solving mindset, with the ability to provide actionable insights
• Communicate clearly and effectively, fostering collaboration among diverse teams
• Extensive experience with SQL, data architecture and design, ETL tools (Informatica/Alteryx), and BI tools (e.g., Tableau, Power BI)

BONUS POINTS FOR:

• Experience in the telecommunications industry
• Advanced degrees or certificates

#LI-SS1

See more jobs at Brightspeed

Apply for this job

Job Description

As Senior Engineer, Permitting and Joint Use, your responsibilities are to coordinate with outside plant network engineering and with our construction partners to ensure all applicable permits and pole applications are accurate, complete, and submitted on-time for review and approval by municipalities, homeowner’s associations (HOAs), pole owners and all other reviewing bodies as to not impede the Brightspeed FTTP build plan of record.  You will be required to maintain detailed project plans and reporting and be responsive to inquiries from different team members, executives, and reviewing bodies to prevent procedural delays. 

This position will report to the regional Senior Manager, OSP Engineering and is responsible for a key part of the successful implementation of the Brightspeed FTTP build.  This role requires knowledge of outside plant network construction and all dependencies regarding permits and permissions required to install cable plant in the field across aerial and buried applications.  The Senior Permitting Engineer works with the design team and our construction partners to ensure the FTTP build projects stay on track by lining up permits and expediting the permit process. In this role, you may work with engineers, architects, and design staff to ensure permit applications contain every required item to avoid costly delays in the review process. Responsibilities include creating and maintaining project plans to ensure timely approvals and permissions are in-place and on-schedule to support an uninterrupted sequencing of work for our construction partners to meet or exceed the Brightspeed FTTP build plan.

In addition, as the Senior Engineering Permitting and Joint Use you will need to maintain a forward-looking posture and partner with regional Brightspeed regulatory and governmental affairs to provide a strategic view of permitting needs 12-18 months in advance of construction.  The role may also include coordination of related projects such as Rural Digital Opportunity Fund (RDOF) opportunities to ensure we meet business goal

As Senior Engineer, Permitting & Joint Use, your responsibilities will include: 

• Overseeing the accurate, timely, and complete submissions of all permits and requests for permissions to municipalities, homeowner’s associations (HOAs), pole owners and all other reviewing bodies as to not impede the Brightspeed FTTP build plan of record
• Maintaining detailed project plans and reports to inform accurate responses to inquiries from different team members, executives, and reviewing bodies to prevent procedural delays
• Creating and maintaining permitting project plans that align with the overall FTTP build plan and ensure timely approvals and permissions are in-place and on-schedule to support an uninterrupted sequencing of work for our construction partners to meet or exceed the Brightspeed FTTP build plan
• Partnering with Brightspeed regulatory and governmental affairs teams to provide a forward-looking plan and a strategic view of permitting needs 12-18 months in advance of construction

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or 5-* years of directly related work experience
• Experience with permitting agencies and processes such as state departments of transportation (DOT), local municipalities, Homeowners Associations (HOA), and private right of way owners
• Experience with outside plant (OSP) engineering and construction processes and specifically processes involving the placing of aerial, underground and buried telecommunications facilities
• Strong leadership, project management, and organizational skills
• Innovative, strategic thinker and decision maker
• Strong problem solving and execution skills in driving transformation and change
• Excellent verbal and written communication skills
• Experience managing large multi-state projects
• Experience with working with municipalities and utility partners
• Experience managing larger regional infrastructure services vendors
• Lead and execute multiple, simultaneous business transformation and process changes
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Ability to work in outside plant conditions

#LI-GF1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed is looking for a Manager, Customer Advocacy to join our team! We are looking for a driven, creative, experienced, and energetic leader. This role has the ability to make a significant impact on our business and brand by managing the customer care teams providing support for escalations and issues received by our executive, public policy, regulatory, and legal teams We are looking for someone who has experience in managing Care teams, has experience in customer advocacy and root cause resolution, is a self-starter, who can analyze and adapt based on current trends, and identify and execute on opportunities to improve the business. The Manager Customer Advocacy will lead and motivate the customer service team while working cross-functionally with other groups to deliver excellence, innovation, and efficiency.  

As a Manager, Customer Advocacy Your Responsibilities Will Include: 

• Oversee management of our customer care teams and their responses to escalated customer contacts from executives, public policy, the media, and agencies such as the FCC, PUC, AG, and BBB 
• Lead cross-functional engagements with Operations, other Mass Markets groups, Marketing, Public Policy, Legal and others. Work cross-functionally to resolve trending customer issues and implement the improvements in an effective, productive, and collaborative way 
• Manage trendlines occurring with customer feedback, complaints, product and to develop strategies to work through options to implement actions to improve the business 
• Function as the company point of contact for agencies with unresolved issues and processes to work between Brightspeed and the agency. Be responsive to internal and external needs related to regulatory, legal, and other requests 
• Keep up to date on regulations, rules, policies, and processes required by the FCC and state PUC/AG agencies 
• Analyze customer and process trends to identify actionable steps to improve Brightspeed service and initiate mitigation steps to improve service performance 
• Execute on business goals to drive excellence in customer service and product adoption  
• Develop strategies for improved business performance and lead efforts to implement them 
• Aggregate and provide data to highlight trends and produce actionable next steps   
• Adapt to changing business strategies and ensure teams are continuing to evolve   
• Lead Root Cause Analyses deep dive sessions, produce actions, and work with stakeholders throughout the company to own and work resolutions 
• Work with extended departments to enable key change agents from RCA deep dives and data analysis to drive improvements to reduce complaints coming into the business  
• Function as escalation point, sometimes after hours, when standard processes are not meeting customer expectations 
• Manage the adoption of new technologies and customer contact tools. Guide platform changes and improvements in partnership with cross functional teams 
• Case and task management, ticketing and work management systems optimization and experience 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• BA/BS degree and/or 5+ years of equivalent Management experience  
• An initiative-taking self-starter with a desire to work in a rapidly evolving environment   
• Experience in leading and managing customer service teams, with a history of delivery excellence in results. 
• A strong focus on the Customer Experience, Employee Experience, Customer Advocacy, Complaint Resolution Management, and Contact Center Operations  
• Lean management and value stream mapping experience 
• A passion for helping people and organizations solve their problems, with an ability to think strategically while staying calm under pressure 
• Well-developed problem-solving and negotiation skills 
• Strong interpersonal, teamwork, and conflict resolution skills 
• Excellent oral and written communications skills in both internal and customer-facing environments 
• Prior experience in communicating and presenting at peer, management, and executive levels 
• Excellent presentation skills, and ability to use office, project management, and creative tools 
• Strong analytical skills and ability to convey that information succinctly and clearly 
• A high level of attention to detail, initiative-taker, and great teammate   
• Project management, process-orientation, and resourcefulness 
• Strong time management, organizational, and prioritization capabilities with the ability to multi-task 
• Networking, relationship-building, and critical thinking skills  
• Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives  
• Implementation of platforms, technical tools and working with IT teams  

#LI-AK1

See more jobs at Brightspeed

Apply for this job

Job Description

We are currently looking for a Corporate Security Investigator to join our team! In this role, you will be responsible for developing and leading programs and processes related to the identification, assessment and mitigation of threats to Brightspeed sites, property, and employees. You will help ensure cost-effective operations, by identifying and preventing damages to Brightspeed property, including disruptions to its network and operations, and working to recoup reimbursement from third parties, and the physical security of Brightspeed personnel and customers due to workplace violence or third-party threats. In this position, you will be required to have sound, independent judgment calls regarding preservation of physical assets and ensuring employee security, including the design of the threat assessment and investigative processes, management of action plan for responding to and mitigating specific threats conduct of individual investigations, including coordination with internal and external stakeholders and development training.

As a Corporate Security Investigator, your duties and responsibilities will include:

• Investigate workplace violence, off-duty misconduct, and theft, vandalism and property damage incidents
• EnsureThreat Assessment program and processes align with corporate objectives  
• Collaborate with Legal, Compliance and Ethics, Human Resource, Real Estate, Physical Security, and other internal business partners to identify and ensure appropriate management plan for responding to incidents
• Direct and manage the program and processes for the intake, triage, and case assignment of workplace safety, security, violence and HR incidents
• Develop processes for coordinating with local, State, and Federal law enforcement agencies in support of investigations and emergent critical events
• Facilitate and develop threat assessment reports to stakeholders and leadership; analyze investigations, metrics and other relevant data to develop recommended mitigation measures
• Develop the framework to report and analyze security threats to Field Operations personnel and implement the appropriate response actions to ensure security of personnel
• Develop of Threat Assessment training
• Supporting the development of Safety, Business Continuity, and Disaster Recovery plans

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Criminal Justice, Intelligence, Security Management, or equivalent experience in a related field
• 5 years of prior law enforcement or investigative experience
• Formal interview and investigative training, or equivalent experience
• Strong verbal and written communication skills with the ability to communicate effectively with all levels of leadership
• Ability to manage multiple priorities in a fast-paced corporate environment
• Knowledge of industry-standard investigative best practices and technology
• Travel as required

BONUS POINTS FOR:

• Familiarity with telecommunications environments and security systems
• Working knowledge of the deployment, use, and management of access control and video surveillance systems
• Certification in threat or risk assessment

#LI-SS1

See more jobs at Brightspeed

Apply for this job

Job Description

We are currently looking for a talented, competent, and driven colleague who has made technology sales to SLED customers, their long-term career choice.  In this role, you will report directly to the Enterprise Field Sales Director, SLED.

As Senior Field Sales Representative, SLED, your responsibilities will include:

• Driving new sales with SLED customers and prospects in a 20-state region (Midwest to Southeast)
• Developing a deep understanding of the customer’s business problems and positions the Brightspeed product portfolio as the foundation of long-term partnerships
• Representing Brightspeed at public events and collaborates with the marketing team to evangelize the Brightspeed story
• Developing and maintaining accurate sales forecasts, and achieves monthly and annual sales targets by identifying new sales opportunities through a sustained and rigorous prospecting cadence, presentation sessions, and partner networking
• Developing action plans and account-specific sales plan to increase overall total customer spend with the company
• Aggressively pursuing deeper knowledge of new technologies and sales techniques to increase sales volume and average deal size
• Working with prospects and existing accounts that are E-rate eligible for sales of E-rate products

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 3+ years of direct sales experience in IT, Data Center, and/or Telecommunications sales, including VARs and System Integrators.  Prior experience with the Federal Erate program is preferred
• Practical Understanding of the OSI Model, Wide Area Networking, and Voice Infrastructure
• Good working knowledge of Salesforce.com  
• Proficient in MS office products: Outlook, Word, Excel, and PowerPoint
• The candidate must be comfortable hosting meetings in a virtual environment in TEAMS, WebEx, and Citrix Go-to-meeting
• Strong communication skills and formal presentation ability are expected

BONUS POINTS FOR:

• Experience selling E-rate based products to schools and libraries
• Experience selling to State Govt, City Govt, County Govt, and Higher Education
• Skilled at identifying knowledge gaps and self-service through an online learning platform
• Ability to translate education and govt strategies into day-to-day tactical engagements.
• Ability to assess competing priorities quickly, delegate effectively and keep all task-owners, regardless of reporting structure,  accountable to the customer's objective.
• Practical understanding of cloud and network security trends.
• Good working knowledge of Public Sector sales methodology.
• A self-sufficient, pro-active, results-oriented sales professional who is open to coaching and learning

#LI-AK1

See more jobs at Brightspeed

Apply for this job

Job Description

We are currently looking for a Senior Accountant, Revenue Accounting to join our growing Revenue Accounting team!

In this role, you will report directly to the Manager, Revenue Accounting. You will support the implementation of processes, policies, and procedures ensuring the accuracy of accounting and reporting. You will play a major part in the financial month-end closing and reporting processes by managing complex journal entries for the company. You will partner with key business stakeholders and business finance partners to provide accounting guidance for all functional areas and to ensure adherence to applicable guidance, policies, and processes.

As a Senior Accountant, Revenue Accounting, your duties and responsibilities will include:

• Prepare journal entries with supporting documentation for the monthly, quarterly, and yearly close processes for revenue accounting activities including billed revenue, recognized vs deferred revenue, financial statements, etc.
• Experience with in depth contract review processing for non-standard terms and review of ASC-606 guiding principles to ensure proper revenue recognition
• Prepare calculations for current expected credit losses (CECL) and specific revenue reserves
• Support the implementation of SAP BRIM billing system, including migration of legacy billing systems
• Prepare various balance sheet account reconciliations ensuring proper supporting documentation
• Assist with the preparation of monthly financial management reports
• Analyze and document income statement and balance sheet fluctuations monthly
• Liaise with teams across multiple departments and locations to obtain and distribute financial information
• Provide support for external and internal audit activities as necessary
• Review and enhance analysis and analytical processes and controls
• Ensure effective working relationships with key business partner

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Accounting or Finance
• CPA required
• 3+ years of accounting experience in a corporate accounting or financial reporting setting
• Working knowledge of ASC-606 principles
• 2+ years of revenue accounting experience using ASC-606 guiding principles
• Experience organizing a large volume of information and identifying and deploying automation tools and solutions
• Proficiency in the use of database tools and financial reporting packages
• Clear communicator, experience running meetings effectively, and to explain complex concepts to a non-technical audience
• Complete ownership and accountability of the function given the deadline-oriented nature of the position
• Adaptable to changing business environment and organizational structure

BONUS POINTS FOR:

• Master’s degree in Accounting or Finance
• Experience with SAP and/or RAR
• Experience with billing system implementations and migrations
• Background in the telecommunications industry

#LI-SS1

See more jobs at Brightspeed

Apply for this job

Job Description

We are currently looking for a Senior Financial Analyst, Forecasting & Management Reporting to join our growing Finance team!  As Senior Financial Analyst, Forecasting & Management Reporting, you will report directly to the Senior Manager, Forecasting & Management Reporting. In this role, you will be part of a team responsible for Financial, Managerial, Bank, Investor and ADHOC reporting as well as business performance reporting and analysis for the consolidated Brightspeed organization. You will analyze financial and operational results to better understand company performance, become a subject matter expert identifying and researching performance variances and proactively identify opportunities for improvement. You will develop and maintain effective relationships with business partners and cross-functional teams. You will support reporting efforts and existing processes and procedures to ensure efficient financial operations. You are detail-oriented and an analytically minded individual who is comfortable with creating and interpreting financial models. The FP&A team at Brightspeed plays a critical role in ensuring the company’s success and helping leadership optimize decision making.  We work in a highly collaborative environment where everyone’s contribution is valued. Come help us build the best and fastest fiber-optic network in America! 

As Senior Financial Data Analyst, Forecasting & Management Reporting, your duties will include: 

• Providing actionable insights and strong reporting commentary, including metrics reporting
• Reporting and analyzing weekly, monthly, quarterly, annual business trends, financial statements, revenue streams, and cost structures to identify key trends and insights
• Translating complex financial data into clear and concise narratives for executive management
• Communicating financial insights and recommendations to various stakeholders, including executives, department heads, and investors
• Understanding, manipulating, maintaining models and reports, leveraging various software tools and platforms for reporting and various financial and business analytics such as PowerBI, SAC and other ERP accounting tools
• Optimizing and automating reports through the use of VBA, SAC, PowerBI 
• Obtaining data from BigQuery, Looker and other data sources and managing offline financial data table monthly for reporting use
• Partnering with key stakeholders to drive strategic and actional insights with strong reporting commentary
• Ad-hoc corporate project support including modeling, analysis, and reporting

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in accounting or finance or data analytics 
• 5+ years of proven experience in financial data analysis, accounting and financial statements understanding including the P&L, Balance Sheet and Cash Flows, financial analysis principles, key drivers, and levers
• Highly adept in MS Excel with experience of building and/or maintaining complex financial models
• Experience working with planning and reporting tools such as Hyperion / Essbase, SAP, Anaplan, PowerBI, SAC as well as ERP and accounting systems
• Excellent analytical, problem solving and communication skills
• Proficient in SQL, report automation, handling large quantity of data

BONUS POINTS FOR: 

• Master’s degree in accounting, finance or data science 
• CPA designation 
• Strong telecommunications product knowledge 
• Ability to prepare financial and accounting records

#LI-AK1

See more jobs at Brightspeed

Apply for this job

Job Description

We are seeking an Innovative Techno Functional Architect for a future proof Bill to Cash process using SAP technologies including BRIM, FICA and FSCM, in a multi-cloud landscape to support Payments, Collections, Credit, and Disputes while providing an incredible user experience via portal and mobile for a start-up telco company. You will have a strong background in SAP BRIM FICA module, cloud-based architecture, and intelligent automation. You will be passionate about delivering exceptional user experiences and able to drive innovation through the development of cutting-edge solutions.

As a Techno Functional SAP BRIM Architect, Bill to Cash, your duties and responsibilities will include:

• Design and implement a futuristic Bill to Cash process using SAP BRIM, FICA and FSCM modules that includes Payments, Collections, Credit, and Disputes management, and intelligent automation.
• Develop and maintain cloud-based architecture that enables efficient and scalable Bill to Cash operations.
• Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations.
• Develop and maintain high-quality software solutions that provide an incredible user experience via portal and mobile applications.
• Design and develop customer centric solutions applying Design Thinking principles.
• Collaborate with internal and external subject matter experts and implement best practices and futuristic solutions.
• Develop and maintain intelligent automation solutions to optimize Bill to Cash operations and increase efficiency.
• Be hands-on, conduct regular code reviews, performance optimization, and debugging to ensure the highest quality of solutions.
• Be comfortable developing designs and architectures collaborating with peers and present them at various levels.
• Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively.
• Take calculated risk and feel comfortable taking initiative to drive and deliver innovative solutions with fail-fast philosophy.
• Manage and maintain software documentation to ensure that all code is properly documented and easy to understand for future developers.
• Stay up to date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the architecture and development process.
• Guide and mentor junior team members

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's or Master's degree in Computer Science or a related field.
• 7+ years of experience in SAP BRIM, FICA and FSCM modules and their interconnections in cloud-based architecture
• Strong experience in developing and deploying solutions for payments, collections, credit, and disputes management
• At least 5 implementations and hands on expertise in SAP BRIM FICA, FSCM, ABAP, and other relevant programming languages
• Proven track record of designing and delivering high-quality solutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Expertise in web and mobile application development, including HTML5, CSS, Java, JavaScript, and React a plus
• Experience in intelligent automation solutions such as Robotic Process Automation (RPA), Machine Learning (ML), and Artificial Intelligence (AI) a huge plus
• Knowledge/Certification or implementation experience of BRIM/FICA/FSCM is a plus
• Knowledge of the telecommunications industry is a plus

#LI-SS1

See more jobs at Brightspeed

Apply for this job

Job Description

Brightspeed is looking for an Internal Audit and SOX Control IT Analyst to join our team! The Internal Audit & SOX Control IT Analyst is a detail-oriented individual who will be responsible for conducting internal audits to assess the effectiveness of IT internal controls, identify areas of improvement, and ensure compliance with policies and regulations. The IT Audit Analyst will possess strong analytical skills, a solid understanding of auditing principles, and communicate audit findings clearly and effectively.  

In addition, the Internal Audit & SOX Control Analyst – IT will play a crucial role in ensuring the organization’s compliance with the Sarbanes-Oxley Act by assessing, monitoring, and enhancing IT internal controls and processes. The IT Audit Analyst will participate in IT walkthroughs to understand and identify key IT controls, keep abreast on control-impacting system and technology changes, effectively and efficiently test key IT controls, and monitor action plan remediation activities.  

As An Internal Audit and SOX Control IT Analyst, Your Responsibilities Will Include: 

• Participate in the planning, fieldwork, and reporting phases of internal audits across various departments to evaluate the adequacy of IT internal controls. 
• Develop and execute SOX test plans to assess the effectiveness of IT general controls over financial reporting, including thoroughly and clearly documenting the testing workpapers. 
• Effectively identify root causes, best practices in control design and operational effectiveness, and communicate results with system owners and management. 
• Recommend process effectiveness improvements by identifying gaps and weaknesses, including evaluating for likelihood and impact. 
• Partner with management to monitor the process of audit recommendations to ensure action plans are implemented timely and accurately. 
• Assist in the development and enhancement of audit procedures and processes. 
• Lead or support data analytics projects, integrating analytics into audit processes and identifying automation opportunities in partnership with IT. 
• Collaborate with and educate system/technology and process owners regarding the importance of maintaining strong IT internal controls and the role of internal audit.  
• Develop strong working relationships with system/technology owners to maximize the cohesiveness between the teams. 
• Perform other duties as required. 
• Maximum travel is approximately 15%. 

Qualifications

What It Takes To Catch Our Eye:  

• Bachelor's degree in Information Technology, Management Information Systems, Accounting or related field. 
• Relevant work experience (2+ years) including IT control identification and testing. 
• Understanding and/or experience with various technologies, including cloud computing, infrastructure, platforms, applications, and databases. 
• Fundamental understanding of business processes, financial reporting, and information technology audit and control frameworks such as SOX, COSO, COBIT, NIST, and OWASP. 
• Knowledge of business continuity management and disaster recovery. 
• Knowledge of ERP security (SAP preferred) and application control identification and testing. 
• Knowledge of security architecture. 
• Proficient in Microsoft Office applications. 
• Strong verbal and written communications skills. 
• Excellent analytical and problem-solving skills. 
• The above statements are intended as general examples of the duties of this position and are not all-inclusive for the position. Other reasonable duties may be assigned. 

Bonus Points For: 

• SAP – S/4 Hana; Google Cloud environment 
• MBA, CISA, CIA, CRISC, or CISSP or a desire to obtain an advance degree or certification 
• Prior Internal Audit, External Audit, and/or SOX experience 
• Experience with audit software and data analytics tools 
• Previous telecom experience 

#LI-AK1

See more jobs at Brightspeed

Apply for this job