Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Purpose

• Support for all Insignia applications both onsite and remote for customer queries and troubleshooting

• Consistent targeted application training as required for a complete range of users including but not restricted to - Reporting, PACS Admin, General Users

• Participate in workflow assessment and improvement for new deployments and existing sites.

• Support the Sales Team with new business opportunities - to include onsite demonstrations, tender documentation completion, site visits.

• Advice/Assistance for Support Desk on logged calls/issues

• Specialist Matter Expertise (SME) to Office/Support/Development Team

• Participate in Application Testing for new releases

• Create and develop training materials to support the various applications - to include paper-based guides, educational videos, electronic guides, e-learning packages

• Support the Project Management Team managing existing deployments and with new deployments.

• Assist with development of new software and or features and functionality.

• This position is home-based in the UK and requires regular travel.

• Travel is potentially required several times per month at 1-5 days' duration at a time (compensation provided). 

• The possibility of advancement opportunities exists, depending on performance, skills and career goals.

Responsibilities:

• Provide product training to clinical users (doctors, radiographers, administrators) in person or remotely

• Act as escalation resource to our internal Support team.

• Support customers both onsite and via remote assistance.

• Provide feedback to Support desk/Sales/Development from sites on relevant information.

• Assist with the deployment of new and existing sites which includes demonstrating products to potential customers

• Assist with the development of software including testing and feedback loops.

• Provide Specialist advice to Office based Support and Development Team.

• Review site functionality to assist with improvement to workflows

• Maintain and develop training material for use both internally and externally.

• Maintain accurate records of site visits and training.

• Comply with company policies on computer use, cyber security and mandatory training

• Comply with company policies on Health and Safety.

• Read, understand and comply with the Staff Handbook.

• Ensure data confidentiality is always maintained and that all relevant GDPR are adhered to.

• A sound knowledge of PACS and its associated systems is desirable.

• Previous experience with a Radiology Information System.

• Evidence of effective communication, organisational and problem-solving skills

• Recent experience providing technical support and/or training to users (phone, web and/or in person).

• Availability for regular travel within UK and internationally.

• Ability to work/travel alone or as part of a team.

• UK citizenship or valid UK work permit.

• Valid passport (or the ability to obtain one).

• Valid driver's license.

Competencies:

• Clinical background and/or knowledge of imaging department/organisational working practices desirable 

• Proven experience in instruction of transfer of skills and ability to disseminate knowledge to address requirements of all users.

• Excellent customer service skills (email/phone/in-person).

• Positive attitude and professional communication style.

• Ability to speak and write perfectly in English.

• Previous NHS work experience is an asset.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote #RemoteUK

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

The Technical Application & Workflow Implementation Specialist is responsible for delivering a range of clinical and technical services and expertise to Intelerad’s new and existing clients. This includes working with project management to ensure successful project delivery and value-driven results to clients through efficient technical workflow design. The Technical Application & Workflow Implementation Specialist will also design, configure, implement and execute final installations/testing of our clients’ sites of our Medical Imaging Solutions and then will facilitate its commissioning (“go-live”). 

Duties/Responsibilities: 

• Design, configure, test, and troubleshoot workflows in Intelerad’s Suite of Products. 

• Assist clients and other internal teams with the configuration of Intelerad Product software and testing sessions to deliver workflows 

• Collaborate and work with 3rd party vendors to integrate solutions with Intelerad Products and Solutions through published APIs 

• Verify required internal Intelerad integrations and assist with workflow testing. Verify DICOM autorouting, prefetching, etc.

• Apply and adjust various IMS configuration settings to conform with the requirements of the modules and customers

• Identify and execute opportunities to optimize the client’s overall workflows 

• Support the customer as they begin using the new products and workflow, during and occasionally after the implementation of a project 

• Identify and help solve issues related to Intelerad’s Suite of Products. 

• Liaise with client’s other project vendors, network/IT staff and our staff at headquarters

• Potentially be involved in some hardware setup / testing or verifications including but not limited to modalities, servers, workstations, and storage devices 

• Assist and support full upgrades remotely by assisting in the testing and troubleshooting of the test and production environment 

This may not be all inclusive of the job responsibilities and may be asked depending on business needs. 

Desired Experience/Skills: 

• Degree in computer science or IT related sphere

• 3-5 Years Experience with Windows environment (e.g.: partitioning, hardware, drivers, networking, security, troubleshooting, etc.)

• 1-2 Years Experience with Linux operating systems (file system navigation, viewing/editing files, networking, etc.)

• Implementation experience in Radiology/Cardiology products or software 

• Strong technical aptitude and a quick learner with the ability to understand clinical radiology and/or cardiology workflow 

• Excellent analytical, research, organizational and planning skills 

• Excellent teamwork skills, and the ability to develop and maintain internal and external relationships

• Proven ability to influence cross-functional teams

• Exceptional communication, influencing and presentation skills 

• Proven experience in definition and launching of multiple products 

• This position requires up to 25% of travel, mainly in North America

• Valid Passport or ability to obtain one 

• This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

• Experience configuring/troubleshooting LANs/WANs; in-depth understanding of the following: IP addressing, subnetting, DNS, etc.

• Experience with SQL queries, PostgreSQL and Sybase

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Job Summary: 

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care. 

Duties/Responsibilities: 

● Provide excellent System Support services: 

● Respond to client problems (phone/tickets) and proactively monitor client’s installations; ● Prioritize your workload based on client’s SLA and transfer tickets to proper department when required; 

● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers; 

● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems; ● Perform database maintenance using SQL statements; 

● Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows

Required Experience/Skills: 

● Bachelor’s degree in Computer Science or equivalent 

● Experience in a customer service or technical support role 

● 3+ years of experience in Linux system and network administration 

● Remote troubleshooting (ssh, VPN tunnels) 

● Basic knowledge of SQL databases (Sybase, MySQL, postgresql) 

● Microsoft Windows (basic workstation configuration and troubleshooting) 

● Knowledge of a scripting language (such as Perl, python or shell) is an asset ● Experience with TCP/IP, network security, IPSec or VPN is an asset 

● Excellent analytical, research, organizational and planning skills 

● Exceptional communication and leadership skills 

● Strong technical aptitude and a quick learner with the ability to understand medical imaging ● Excellent analytical, research, organizational and planning skills 

● Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships 

● Proven ability to influence cross-functional teams 

● Excellent organizational, time-management and decision-making skills 

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-Remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Summary: 

The Solutions Architect is responsible for working with customers, prospects and internal technical resources to deliver workflow solutions. The Solutions Architect will visit prospects to identify workflow issues in order to guide the sales team in proposing the most optimal solution, and influence the prospect’s requirements. The Solutions Architect will also work with our infrastructure team with regards to all windows based applications, and do design architecture guides for the system architects. 

This position can work remotely from anywhere in the continental United States.

Duties/Responsibilities: 

● Work with customers and prospects to design workflows to meet their needs using existing software functionality 

● Work with customer to validate that our software, configuration and workflow design meets the customer’s needs 

● Identify and execute opportunities to optimize the client’s overall workflows 

● Create internal training materials, and architecture guides 

● Participate in the creation of architectural design for our internally hosted windows based client systems 

● Participate in the merger of new SQL based applications into existing SQL based applications 

● Proactively guide and train training resources with the latest knowledge on features and workflows 

● Provide workflow expertise for internal support teams through training, troubleshooting expertise as well as liaise with specialist teams at headquarters as needed

Bachelor’s degree in Engineering, Computer Science or equivalent 

● 7+ years of experience delivering workflow solutions 

● Direct experience in a customer facing role with demonstrated ability to gather complex customer requirements 

● Strong technical aptitude and a quick learner with the ability to understand clinical radiology workflow 

● Excellent analytical, research, organizational and planning skills 

● Excellent teamwork skills, and the ability to develop and maintain internal and external relationships 

● Proven ability to influence cross-functional teams 

● Exceptional communication, influencing and presentation skills 

● Proven experience in definition and launching of multiple products 

● This position requires up to extensive travel, mainly in North America 

● Microsoft SQL and Windows server knowledge and experience 

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-Remote #remoteUSA

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Purpose 

The Paymaster is responsible for processing payroll for all USA employees and acts as paymaster back-up for other payroll jurisdictions (Canada, Australia and UK). 

Responsibilities 

● Enter data into payroll systems (i.e. process new hires and departures, update employee information, vacations, absences, leaves, etc) 

● Manage workers compensation 

● Calculate statutory holiday entitlements, when applicable 

● Maintain Intelerad’s earned vacation and other earnings policies that applies to payroll 

● Prepare, produce and issue all year-end reports for the various payroll groups (W-2) 

● Complete, verify and process documentation for employment and for worker’s compensation ● Verify, process and report amounts for 401k 

● Process special payments as requested (bonus, salary increase, adjustments, etc.) 

● Prepare reports, statements and summaries related to payroll and benefits for appropriate parties and departments 

● Assist with periodical audits (internal, financial and tax authorities) 

● Respond in a timely and professional manner to questions from employees and managers regarding payroll, vacation, etc. 

Employment Prerequisites 

Technical Skills: 

● 3-5 years of experience in a similar role (experience with ADP Workforce Now is a plus); ● Experience managing full cycle payroll 

● Experience with year-end processing and filing 

● Knowledge of legislation and regulatory compliance in US and familiar with the different states regulations 

● Member of the American Payroll Association (preferred) 

Desired Competencies 

● Proven ability to work with confidential and sensitive information 

● Strong attention to detail 

● Strong analytical and financial skills 

● Ability to effectively interact with all levels within the company

● Strong organizational skills and the ability to prioritize and meet tight deadlines ● Experience working in a dynamic, fast-paced environment 

● Team-oriented

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Job Summary: 

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care. 

Duties/Responsibilities: 

● Provide excellent System Support services: 

● Respond to client problems (phone/tickets) and proactively monitor client’s installations; ● Prioritize your workload based on client’s SLA and transfer tickets to proper department when required; 

● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers; 

● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems; ● Perform database maintenance using SQL statements; 

● Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows

Required Experience/Skills: 

● Bachelor’s degree in Computer Science or equivalent 

● Experience in a customer service or technical support role 

● 3+ years of experience in Linux system and network administration 

● Remote troubleshooting (ssh, VPN tunnels) 

● Basic knowledge of SQL databases (Sybase, MySQL, postgresql) 

● Microsoft Windows (basic workstation configuration and troubleshooting) 

● Knowledge of a scripting language (such as Perl, python or shell) is an asset ● Experience with TCP/IP, network security, IPSec or VPN is an asset 

● Excellent analytical, research, organizational and planning skills 

● Exceptional communication and leadership skills 

● Strong technical aptitude and a quick learner with the ability to understand medical imaging ● Excellent analytical, research, organizational and planning skills 

● Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships 

● Proven ability to influence cross-functional teams 

● Excellent organizational, time-management and decision-making skills 

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

The SRE team is a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments. We specialize in systems covering operating systems, storage, networking, VMware, databases, monitoring, and performance. 

The Systems Monitoring Team is responsible for the monitoring infrastructure and the Monitoring Strategy for all Intelerad systems and applications. The team is responsible for designing, implementing, and supporting the monitoring infrastructure and building the ability for R&D, Support, and other SRE teams to create alerting, data collection, and defining dashboards to aid in the troubleshooting, capacity planning, reacting to events, etc.

As a Systems Monitoring Engineer, you will be responsible for developing platforms, infrastructure, and tools to support the Systems Monitoring of Intelerad’s Infrastructure and Applications.

Software Development:

• Design, prototype, develop, test, document, automate and maintain of major features of Intelerad’s products
• Refine the delivery infrastructure to continuously improve its performance
• Develop a deep understanding of our client’s needs
• Tackle issues that may arise across the full software stack

Project Management:

• Work in an Agile Development workflow
• Participate in project scoping, requirements gathering and time estimation with minimal supervision
• Strive to complete your deliverables according to requirements within the time estimates

Teamwork:

• Collaborate with other team members to maximize the team’s productivity and our product’s quality.
• Stay current with developments in your discipline and share with the team your knowledge and promote opportunities for growth and improvement.

Required Experience/Skills:

• University or college education in science, technology, engineering, or equivalent industry experience
• 2+ years’ experience in monitoring focused engineering roles
• Experience implementing a monitoring solution using an application like, Prometheus/Grafana, DataDog, New Relic, or equivalent
• Approaches challenges as opportunities and sees every day as an opportunity to become a little bit better
• Excellent teamwork skills, and the ability to develop and maintain internal and external relationships
• Attention to detail and strong problem solving abilities
• Strong technical aptitude and an understanding of  medical imaging
• Solid experience working with infrastructure as code
• Experience designing and building complex CI/CD pipelines
• Experience writing unit tests and e2e tests
• Experience with Python, Go, Jenkins or equivalent high level language
• Good experience with AWS and/or other cloud infrastructure

Desired Experience/Skills:

• 2+ years working in a DevOps environment
• Experience working in an SRE environment
• Good written and oral communication skills
• Strong troubleshooting techniques
• Proven ability to be structured, organized and detail oriented
• Experience with Linux, shell scripts, command line
• Knowledge of VMware Enterprise, Windows Server, Linux
• Knowledge of Databases
• Knowledge of Automation and Monitoring technologies and principles
• Experience with networking, firewall configuration, and troubleshooting

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-Remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Purpose 

The Director of Product Management is responsible for guiding the success of Intelerad products across the customer journey and for coordinating efforts with all internal parties participating in the land-adopt-expand-renew cycle. The Director of Product Management defines the overall vision, strategy, roadmap, and feature definition for their portfolio. 

The Director of Product Management possesses a unique blend of business and technical knowledge, a big-picture vision for the product based on detailed familiarity with its users and current capabilities, and the drive to make that vision a reality. The Director of Product Management spends time in the field to understand the client’s problems, and to come up with innovative ways of solving these challenges while maximizing business outcomes. This position represents the voice of the customer and business stakeholders within the organization, ensuring that Intelerad solutions deliver unique value based on customers and market demand. The Director of Product Management is accountable for the success of Intelerad products across the customer journey, both in terms of P&L and successful adoption and usage of the solutions. 

Major Accountabilities 

Strategic Participation 

● Define the overall vision and product roadmap of their product portfolio; 

● Perform in-person and remote surveys of external and internal market stakeholders (customers, prospects, marketing, product specialists, R&D, and the business); 

● Identify core market problems to address and new business opportunities; 

● Set clear goals and objectives to measure the success of new products / features;

● Clearly articulate the business value to the product team so that they understand the intent behind the new product / feature; 

● Justify investments in new areas / products / features; 

● Contribute to the evaluation and recommendation of any potential 3rd party relationship decision for

● the product (“Build vs Buy vs Partner decision”). 

Product Release Planning 

● Identify and understand the market’s expectations, preferences, aversions, and most relevant problems; 

● Translate gathered information into use cases and functional product backlog items;

● Plan for release’s scope and timeline and clearly communicate these to product teams;

● Prioritize the product backlog items against strategic priorities, goals, and objectives;

● Coordinate all required activities to successfully bring the new product / feature to market, including 

bridging gaps between different functions within the company and aligning all the teams involved, namely product marketing, customer success managers, sales, services; 

● Work closely with the product marketing team to support the development of successful go-to-market strategies;

● Manage the dependencies in and across releases to complete release phases and milestones. 

Product Leadership and Success 

● Ensure internal and external feedback and requests are seamlessly integrated and prioritized into the product planning and development processes to maximize customer satisfaction, business outcomes, and revenue potential; 

● Communicate the status of ideas back to the clients, partners, and internal team members who submitted them; 

● Educate internal and external interested parties, by responding to questions from customer-facing teams, participating in the on-site, conference, and web-based product demonstrations, aiding in the response of RFPs when necessary, etc.; 

● Foster a culture of innovation and encourage sharing of information and ideas;

● Determine which ideas should be promoted into features to push the strategy forward;

● Consolidate and track product performance reports to guide the success of products and aid in the preparation of strategic market reports for upper management.

Employment Prerequisites 

● Bachelor’s degree in engineering, business, technology, or related field 

● Minimum of 5 to 7 years of experience in product management for software development. 

● Direct experience in a customer facing role with demonstrated ability to gather complex customer requirements 

● Demonstrated ability to influence and lead large, complex projects and initiatives from concept to delivery 

● A sound understanding of enterprise-scale technologies, including applications hosted on the cloud and software as a service (SaaS) 

● Experience working with Agile and Scrum development methodologies and acting as a Product Owner with teams 

● Exceptional communication and organizational skills combined to demonstrated collaboration skills with many different levels and departments of the organization 

● Demonstrated leadership skills through influence rather than authority 

● Knowledge or experience in medical imaging or healthcare industry is required 

● TRAVEL: This position requires up to 25% of travel, mainly in North America

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

The Security Engineer is responsible for providing technical and operational expertise in information security systems, principles, and practices to ensure the protection of patient health information managed by Intelerad’s Managed Service Offering (MSO) as well as any corporate IT systems. As a Security Engineer, you will play a key role in the evolution of the security architecture and solutions in support of current and new systems in both cloud-based and on-premises solutions.  The incumbent contributes to improving the security culture by providing a security perspective on ongoing infrastructure development.

Duties/Responsibilities:

• Participates in security architecture planning for both on-premises and cloud-based solutions

• Provides expert advice to technical teams (such as Infrastructure and corporate IT) and acts as an Information Security subject matter expert

• Conducts security threat and risk assessments on a regular basis.

• Supports the interpretation of risk assessment results

• Works with team technical teams on the assessment and prioritization of security related tasks

• Participates in the incident response team as needed 

• Operate key security controls and platforms such as Endpoint Security, Cloud Security, Internet and Network Security and Email Security solutions

• Participates in integration of acquired companies’ security systems and processes.

Required Experience/Skills:

• Degree in Cybersecurity, Computer Science or equivalent

• 4+ years’ experience in IT and 1 years with a focus on security

• Strong sense of ownership and dedication to results

• Approaches challenges as opportunities and sees every day as an opportunity to become a little bit better

• Team player with high levels of emotional intelligence, that can work with and influence others without direct authority

• A proactive approach to spotting problems, areas of improvement, and bottlenecks

• Ability to adapt to working with a wide array of technologies

• Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders

• Attention to detail

• Exceptional problem-solving abilities

• Ability to independently manage priorities in a fast-paced environment

• Advanced up-to-date knowledge of security products

• Advanced Knowledge in adversary tactics, techniques, and procedures

• Basic knowledge of all and expert knowledge in multiple areas: 

  • SIEM and Security Monitoring

  • IDS/IPS & Firewalls

  • Endpoint Security

  • Windows and Linux Security & Hardening

  • Internet & Network Security 

  • Cloud Security

  • Email Security

  • Vulnerability Management

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

The Product Manager is responsible for guiding the success of his/her products across the customer journey and  for coordinating efforts with all internal parties participating in the land-adopt-expand-renew cycle. It is an  important organizational role as the product manager defines the overall vision, strategy, roadmap and feature  definition for his / her portfolio.  

The product manager possesses a unique blend of business and technical knowledge; a big-picture vision for the  product based on detailed familiarity with its users and current capabilities; and the drive to make that vision a  reality. The product manager enjoys spending time in the field to understand the client’s problems, and to come  up with innovative ways of solving these challenges while maximizing business outcomes. He/She represents the  voice of the customer and business stakeholders within the organization, ensuring that Intelerad’ solutions  deliver unique value based on customers / market demand. He/she is accountable for the success of his / her  products across the customer journey, both in terms of P&L and successful adoption / usage of the solutions.

Strategic Participation  

● Responsible for defining the overall vision and product roadmap of their product  portfolio;

● Perform in-person and remote surveys of external and internal market  stakeholders (customers, prospects, marketing, product specialists, R&D, and the business); 

● Identify core market problems to address and new business opportunities;  

● Set clear goals and objectives to measure the success of new products / features;

● Clearly  articulates the business value to the product team so that they understand the intent behind  the new product / feature;  

● Justify investments in new areas / products / features;  

● Contribute to the evaluation and recommendation of any potential 3rd party  

relationship decision for the product (“Build vs Buy vs Partner decision”).

Product Release Planning  

● Identify and understand the market’s expectations, preferences, aversions and most relevant  problems;  

● Translate gathered information into use cases and functional product backlog items;  

● Plan for release’s scope and timeline and clearly communicate these to product teams;  

● Prioritize the product backlog items against strategic priorities, goals and objectives;  

● Coordinate all required activities to successfully bring the new product / feature to market,  including bridging gaps between different functions within the company and aligning all the  teams involved, namely product marketing, customer success managers, sales, services;  

● Work closely with the product marketing team to support the development of  successful go-to-market strategies;  

● Manage the dependencies in and across releases to complete release phases and milestones.

Product Leadership and Success  

● Ensure internal and external feedback and requests are seamlessly integrated and prioritized  into product planning and development processes to maximize customer satisfaction,  business outcomes and revenue potential;  

● Communicate the status of ideas back to the clients, partners, and internal team members  who submitted them;  

● Educate internal and external interested parties, by responding to questions from   customer-facing teams, participating in on-site, conference, and web-based product   demonstrations, aiding in the response of RFPs when necessary, etc.  

● Foster a culture of innovation and encourage sharing of information and ideas;  

● Determine which ideas should be promoted into features to push the strategy forward;

●  Consolidate and track product performance reports to guide the success of products and aid in the  preparation of strategic market reports for upper management.  

• Bachelor’s degree in engineering, business, technology or related field OR equivalent experience
• Minimum of 5 to 7 years of experience in product management for software development.
• Direct experience in a customer facing role with demonstrated ability to gather complex customer requirements.
• Demonstrated ability to influence and lead large, complex projects and initiatives from concept to delivery
• A sound understanding of enterprise-scale technologies, including applications hosted on the cloud and software  as a service (SaaS).
• Experience working with Agile and Scrum development methodologies and acting as a Product Owner with teams.
• Exceptional communication and organizational skills combined to demonstrated collaboration skills with  many different levels and departments of the organization.
• Demonstrated leadership skills through influence rather than authority.
• Knowledge or experience in medical imaging or healthcare industry is required.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

• Are you an infrastructure and systems engineer passionate about maximizing application performance and resiliency?
• Do you have experience maintaining, configuring and optimizing Microsoft Windows & Microsoft SQL Server deployments?
• Do you like to code or work with application developers to optimize their application for maximum robustness?
• Are you passionate about standardization and automation?
• Do you want to be part of a journey to migrate components of our infrastructure to the AWS cloud?

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

The SRE Lead is responsible for meeting the agreed upon SLO’s for the Enterprise Imaging systems in their area of responsibility. The SRE Lead will plan and assign all maintenance and deployment work, will train and guide multi competency teams on how to work on the systems, will ensure the improvement of tools and procedures necessary for the operation of the systems and will perform work such as troubleshooting, root cause analysis and some complex maintenance tasks themselves. 

Supervisory Responsibilities:

• Direct work of Operations, Infrastructure and Monitoring Teams in a matrix environment

• Train and Guide of Operations, Infrastructure, Monitoring and Support staff Enterprise Imaging System operating procedures and best practices

Duties/Responsibilities:

• Participate in defining SLIs, SLOs and SLAs for Enterprise Imaging Systems 

• Own system designs, documentation, platform management, and capacity planning for Enterprise Imaging Systems in your area of responsibility

• Collaborate with System Architecture to develop Solution Architectures for your area of responsibility

• Direct and collaborate with multiple teams in a matrix environment to perform maintenance, troubleshooting and deployment to meet the specified SLO’s

• Collaborate with R&D, Monitoring and other Teams as necessary to develop and implement effective mechanisms to monitor SLO’s 

• Perform Troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLO’s

• Improve reliability, quality, and time-to-market of our suite of software solutions

• Build software and systems to manage platform infrastructure and applications

• Partner with architecture and development teams to improve services through rigorous testing and release procedures

• Create sustainable systems and services through automation and process improvements

• Hybrid or remote

Required Experience/Skills:

• University or college education in science, technology, engineering, or equivalent industry experience

• Strong sense of ownership and dedication to results

• Willingness to do entry level work, if it's necessary for success

• Approaches challenges as opportunities and sees every day as an opportunity to become a little bit better

• Team player with high levels of emotional intelligence, that can work with and influence others without direct authority

• A proactive approach to spotting problems, areas of improvement, and bottlenecks

• Ability to adapt to working with a wide array of technologies and languages

• Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders

• Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering

• Ability to program with one or more high level languages, such as Python, Go, Java, C/C++

• Knowledge of VMware Enterprise, Windows Server, Linux

• Knowledge of Databases

• Knowledge of Automation and Monitoring technologies and principles

• Experience with networking, firewall configuration, and troubleshooting

Desired Experience/Skills:

• 3+ years working with Enterprise Imaging Systems

• Experience in a Leadership role without direct authority

• Experience working in an SRE environment

• Understanding of medical imaging, radiology workflow, and integration using industry concepts

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

#LI-remote

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Do you want to focus on driving continuous delivery development and operational practices for one of the largest medical image platforms in the world? Then this role is for you! 

Intelerad is seeking a seasoned Software Developer who is ready to take on a Technical Team Lead role to manage the CI/CD roadmap for our flagship product, IntelePACS. As our R&D Product Owner (CI/CD), you will drive the following:

• Documenting and understanding the current state of CI/CD for our flagship product
• Focusing on improving the critical path of tasks that exist between ‘writing code’ and ‘running in production’
• Aligning DevOps tooling between development and operations teams driving everything from source-control to build-process to infrastructure-as-code
• Setting continuous deployment goals to achieve in order to guide the team
• We view this role as a stepping stone to join our Architecture team where you will take on this type of planning oversight for dozens of products!

The R&D Product Owner (CI/CD) will drive the continuous delivery development and operational practices used by over 3 dozen engineers. This role will work closely with engineering and product management leadership to define the required technical solutions, timelines to achieve and outcomes to produce.

• Translate business and technical requirements into user stories, feature definitions, and acceptance criteria for a technical audience
• Manage the product backlogs for multiple development teams
• Understand, learn and apply new automated build, test and deployment capabilities and help develop project teams towards integrating such solutions
• Deliver on-time, on quality and on scope releases that delight customers
• Drive relentlessly towards our product goals. Use creative and innovative solutions to unblock challenges.  
• Understand the key performance metrics and ensure the right focus on delivery efficiency.
• Collaborate with the Delivery Engine to support optimal decisions on the functionality to maximize customer satisfaction and business investment return.
• Ensure that the product meets the specifications and is deployed successfully.
• Expand awareness, knowledge and experience on automation with in CI/CD pipelines

Required Experience/Skills:

• Bachelor’s degree in Engineering, Technology, or related field OR equivalent experience
• Background in Continuous Integration and Continuous Delivery (CI/CD) based application development
• Knowledge and/or experience in designing, developing, deploying, and CI/CD in a DevOps environment
• Strong experience working with Linux based systems
• Strong technical aptitude and a quick learner with the ability to understand medical imaging
• Demonstrated ability to influence and lead complex projects and initiatives from concept to delivery
• Adept knowledge of enterprise-scale technologies, including applications hosted on the cloud and software as a service (SaaS)
• Excellent organizational, time-management and decision-making skills
• Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships
• Proven ability to influence cross-functional teams 
• Exceptional communication and leadership skills 
• Effectively communicate and promote the product goals to all stakeholders and development teams
• Be an agile thinker by absorbing new information and updating plans accordingly but have enough confidence to resist or question urgent requests that are not beneficial in the big picture to the product, the business and its customers

Experience with the following tools is a bonus, but not required:

• JIRA, X-Ray
• Mercurial, BitBucket, Git
• SonarQube
• JUnit, NUnit, Selenium, JMeter
• Jenkins, Gradle
• RPM, Artifactory

Desired Qualifications:

• Direct experience in a customer-facing role with demonstrated ability to gather complex customer requirements
• Experience in medical imaging or healthcare industry

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-Remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

As the VP, Regulatory Affairs, you will be a critical member of the Leadership Team. In this role you will lead the regulatory strategy for the global organization, as well as build and lead the Regulatory Teams. The VP – Regulatory Affairs is responsible for partnering with executive leadership to create, evaluate, and maintain our global regulatory strategy

A successful candidate will be a self-starter, have strong attention to detail, be comfortable with shifting priorities in a fast-paced environment and be excited about the opportunity to be a part of a fast-growing company. You will demonstrate strong business judgment and be skilled at breaking down complex, high-level ideas into executable deliverables; excellent communication and cross-functional management abilities will be critical for this role. This role is highly visible and provides an excellent opportunity to work with the executive leaders across the business.

Roles and Responsibilities

• Maintain compliance of Intelerad’s product suite in alignment with US and International regulatory standards including, but not limited to 21CFR820, ISO13485, ISO27001 and SOC2

• Maintain a strong knowledge on international regulations including but not limited to MDSAP (FDA, HealthCanada, TGA and Anvisa), UKCA and EU MDR, and can convert regulations into an operational structure

• Coordinate regulatory documents, ensuring submissions are timely and regulatory objectives are met

• Compile all materials required for submissions, license renewals, and annual registrations

• Create and maintain processes that are in compliance with Regulatory authorities

• Act as a primary point of contact with regulatory agencies, and any Notified Body or Authorized Representatives, including such responsibilities as regulatory submissions and auditing

• Oversee regular audits of the departments to ensure compliance with procedures

• Ensure that the conformity of medical devices is checked before release, that any required technical documentation and Declarations of Conformity are developed and maintained, that post-market surveillance and reporting obligations are fulfilled

• Comply with all company policies and procedures

• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate

• Identify metrics across the organization, implement and track to develop efficiencies

Professional Qualifications

• Previous experience working in private equity preferred

• Experience in conducting research on a regulatory market to understand trends, identify key players and surface key points of differentiation

• Ability to work under pressure in a dynamic environment

• Excellent written and verbal communication skills

• Ability to operate both in the weeds as well as at a strategic / macro level

• Strong project management skills, having managed and successfully completed diverse projects on time and on-budget

• Strong cross-group collaborator with exceptional general management skills and the ability to build relationships within an organization

• Strong follow through and ability to see projects to completion without significant oversight required

• Ability to take a concept, internalize it, rally others around, drive its implementation, and identify ways to continuously improve it 

Required Experience

• Bachelor’s degree in Business, Computer Science, Information Systems Management, or a related field

• 10+ years of regulatory experience or in quality management system experience in healthcare

• Strong knowledge and/or experience with  HIPAA, GDPR and other privacy laws

• Strong technical aptitude and a quick learner with the ability to understand medical imaging

• Excellent analytical, research, organizational, decision-making and planning skills

• Proven track record of success in improving organizational processes

• Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships

• Proven ability to influence cross-functional teams

• Exceptional communication, negotiation, and leadership skills

• Proven experience with ISO-27001 or equivalent

Personal Characteristics

At Intelerad, we live by our six core values to ensure everyone is focused on what matters. Learn more about what we look for in our team members here.

• High level of both IQ and EQ skills, with proven strategic, analytical, and business acumen

• Ability to break down issues and present solutions to teammates

• A dynamic, forward-thinker who will bring high intensity and commitment to rapidly

• scaling the business

• Passionate about developing positioning and redefining the space for an industry-leading company

• Collaborative; excellent relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholder

• Ability to inspire a culture of innovation, collaboration, execution, accountability and positivity

• Analytical and innovative thinker, someone who thrives in the use of data to drive decisions

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Job Summary:

The Software Engineer is responsible for software development of LUMEDX products and collaborates with other team members and cross-functional teams on software design and functionality within a team environment.  This position will participate in the SDLC process between requirements to release and support.

Duties/Responsibilities:

•    Develops and documents software for LUMEDX products.

•  Collaborates with other members of the Product Development team on software development,  particularly in terms of functionality, user experience, and technical design.

•    Develops software according to the LUMEDX SDLC process.

•     Participates in design and code reviews.

•    Manages deliverables according to approved project plans.

•    Participates in code maintenance, bug fixes, and various cross-functional roles with quality  
    assurance.

•     Complies with all company policies and procedures.

•     Maintains a favorable working relationship with all company employees to foster and promote a  
    cooperative and harmonious working climate.

Required Experience/Skills:

•     BE in Computer Science, Bachelor in Comp Science/Masters in Comp Science or  Bachelor in Comp Application/Master in Comp Application from an accredited college or University

•     4 years of related experience in software development

•     2 year experience with database programming (i.e. ADO/ADO.NET or JDBC).

•     2 year experience with database administration (i.e. SQL/SQL Server/Access or JDBC).

•     1 year experience of reactive JavaScript frameworks like Angular or React

•     Business analytics experience desired.

•     Demonstrated ability to prioritize and manage workflow to meet deadlines.

•   Successful experience leading, motivating and providing technical expertise to other
  team members. 

• Excellent communication skills, both verbal and written

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Purpose

The implementation engineer is responsible for the design, architecture, installation, integration, and ongoing configuration of new and existing Intelerad systems.  The person will work closely with sales, development, and marketing and will require an in-depth understanding of Intelerad's software products

Responsibilities

• Managing the technical integration of all Intelerad applications and services, into a variety of customer environments.

• Performing as a key collaborator (potential lead) for implementing Intelerad applications and supporting services.

• Act as the primary technical liaison on various implementation project teams.

• Interacting with various vendors contributing to system specifications & documentation.

• Creating and documenting data flow processes.

• Executing system upgrades and test plans.

Employment Prerequisites   

• 3-4 years of experience in medical device support IT capacity

• Experience with Windows Server and/or SQL

• Ability to manage multiple projects, simultaneously and meet deadlines

• Possess well developed organizational and time management skills

• Ability to thrive in a fast-paced, dynamic organization

• Ability to work individually as well as in a team

• Ability to travel 10%, but will vary

Desired Competencies

• Strong analytical skills 

• Excellent oral and written communication skills

• PACS / RIS / HIS / EMR / HL7 knowledge

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Purpose

The implementation engineer is responsible for the design, architecture, installation, integration, and ongoing configuration of new and existing Intelerad systems.  The person will work closely with sales, development, and marketing and will require an in-depth understanding of Intelerad's software products

Responsibilities

• Managing the technical integration of all Intelerad applications and services, into a variety of customer environments.

• Performing as a key collaborator (potential lead) for implementing Intelerad applications and supporting services.

• Act as the primary technical liaison on various implementation project teams.

• Interacting with various vendors contributing to system specifications & documentation.

• Creating and documenting data flow processes.

• Executing system upgrades and test plans.

Employment Prerequisites   

• 3-4 years of experience in medical device support IT capacity

• Experience with Windows Server and/or SQL

• Ability to manage multiple projects, simultaneously and meet deadlines

• Possess well developed organizational and time management skills

• Ability to thrive in a fast-paced, dynamic organization

• Ability to work individually as well as in a team

• Ability to travel 10%, but will vary

Desired Competencies

• Strong analytical skills 

• Excellent oral and written communication skills

• PACS / RIS / HIS / EMR / HL7 knowledge

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Purpose 

The Technology Specialist is responsible for solving problems, sharing technical expertise and product experience. This involves mentoring less experienced team members, as well as providing a practical perspective to product design discussions to ensure our products work well within the various client architectures. The Technology Specialist typically operates at the tier level 2 within support, handling complex and unresolved customer issues escalated by the previous tier. Since the Technology Specialist will be the highest point of escalation within client services, they are also expected to provide requirements for product supportability and maintenance. 

Responsibilities 

● Manage customer major incidents or escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled; 

● Prioritize your workload based on established SLA and priority; 

● End to end responsibility for the escalation management, communication, escalation, investigation, and resolution of incidents, ensuring business and customer updates are timely and of sufficient quality, arranging discussions and updates as required; 

● Act as support / focal point - Liaison Technical Support Leadership, CSM’s, Professional services for Incident escalation (identifying, resolving bottlenecks) and reporting back to the client; ● Ensure that all modes of communication are effectively used throughout the incident life cycle of reported escalation; 

● Rerouting misdirected incidents that have not been handled in a timely manner; 

● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations, servers and software; 

● Proactively acquire practical experience with new features in line with product’s branch availability;

● Provide input into the creation of Knowledge Documentation to be published in the client portal to give valuable information to our clients; 

● Participate in the creation and maintenance of Knowledge articles used internally;

● Troubleshooting process, product knowledge and processes ramp up within the assigned team;

● Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies; 

● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and resolve client problems;

● Increases and maintains technical knowledge relating to Microsoft products including Operating Systems and SQL Serv. 

Employment Prerequisites 

● Bachelor’s degree in Engineering, Computer Science or equivalent experience;

● 3+ years of experience in a technical support environment; 

● Direct experience in a customer facing role with demonstrated ability to gather complex customer requirements; 

● Strong technical aptitude and a quick learner with the ability to understand medical imaging;

● Experience in RHEL (Red Hat Enterprise Linux ), Microsoft Windows OS, and MS SQL Server;

● Excellent analytical, research, organizational and planning skills; 

● Advanced level knowledge of Perl, Python or Shell scripting language; 

● Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships;

● Experience with TCP/IP, IPSec or VPN network security, as well as Remote troubleshooting (SSH, VPN tunnels); 

● Stellar communication, influencing and presentation skills; 

● On call rotation availability for urgent escalations reported by the support team that can occur after your regular work schedule.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote #RemoteUS

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

The Application Security Engineer is responsible for providing technical and operational expertise in information security systems, principles and practices to ensure the protection of patient health information managed by Intelerad’s software products. The Application Security Engineer is also responsible for the evolution of the security architecture and solutions in support of current and new products in both cloud-based and on-premises solutions.

Duties/Responsibilities:

● Participates in product security architecture planning for both on-premises and cloud-based solutions

● Provides expert advice to development teams and acts as an Information Security subject matter expert on product development matters

● Conducts product security threat and risk assessments for all software products on a regular basis

● Interprets risk assessment results for applicability to IMS source code and deployed solutions 

● Works with product & development managers for the assessment and prioritization of security related tasks in the development backlog

● Participates in the Security response team as needed related to code-level software vulnerabilities

● Improves the adoption of security best practices in testing, automation and continuous integration pipelines

● Broadens developer awareness of secure software development best practices

Required Experience/Skills:

● Bachelor’s degree in Engineering, Computer Science or equivalent

● 5+ years of pertinent experience in software development and a minimum of 2 of those years of experience with a focus on Information Security

● Strong knowledge of techniques, standards and state-of-the-art capabilities for authentication and authorization, applied cryptography, security vulnerabilities and remediation

● Strong knowledge of information security from a strategic and tactical point of view

● Experience developing software in Java, C#, C++, C, Python or Go

● Excellent understanding of software applications, network architectures and protocols,

operating systems, and core infrastructure security concepts and concerns

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitate by business demands

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Purpose

• Support for all Insignia applications both onsite and remote for customer queries and troubleshooting

• Consistent targeted application training as required for a complete range of users including but not restricted to - Reporting, PACS Admin, General Users

• Participate in workflow assessment and improvement for new deployments and existing sites.

• Support the Sales Team with new business opportunities - to include onsite demonstrations, tender documentation completion, site visits.

• Advice/Assistance for Support Desk on logged calls/issues

• Specialist Matter Expertise (SME) to Office/Support/Development Team

• Participate in Application Testing for new releases

• Create and develop training materials to support the various applications - to include paper-based guides, educational videos, electronic guides, e-learning packages

• Support the Project Management Team managing existing deployments and with new deployments.

• Assist with development of new software and or features and functionality.

• This position is home-based in the UK and requires regular travel.

• Travel is potentially required several times per month at 1-5 days' duration at a time (compensation provided). 

• The possibility of advancement opportunities exists, depending on performance, skills and career goals.

Responsibilities:

• Provide product training to clinical users (doctors, radiographers, administrators) in person or remotely

• Act as escalation resource to our internal Support team.

• Support customers both onsite and via remote assistance.

• Provide feedback to Support desk/Sales/Development from sites on relevant information.

• Assist with the deployment of new and existing sites which includes demonstrating products to potential customers

• Assist with the development of software including testing and feedback loops.

• Provide Specialist advice to Office based Support and Development Team.

• Review site functionality to assist with improvement to workflows

• Maintain and develop training material for use both internally and externally.

• Maintain accurate records of site visits and training.

• Comply with company policies on computer use, cyber security and mandatory training

• Comply with company policies on Health and Safety.

• Read, understand and comply with the Staff Handbook.

• Ensure data confidentiality is always maintained and that all relevant GDPR are adhered to.

• A sound knowledge of PACS and its associated systems is desirable.

• Previous experience with a Radiology Information System.

• Evidence of effective communication, organisational and problem-solving skills

• Recent experience providing technical support and/or training to users (phone, web and/or in person).

• Availability for regular travel within UK and internationally.

• Ability to work/travel alone or as part of a team.

• UK citizenship or valid UK work permit.

• Valid passport (or the ability to obtain one).

• Valid driver's license.

Competencies:

• Clinical background and/or knowledge of imaging department/organisational working practices desirable 

• Proven experience in instruction of transfer of skills and ability to disseminate knowledge to address requirements of all users.

• Excellent customer service skills (email/phone/in-person).

• Positive attitude and professional communication style.

• Ability to speak and write perfectly in English.

• Previous NHS work experience is an asset.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote #RemoteUK

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Job Summary:

The SRE team is a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments. We specialize in systems covering operating systems, storage, networking, VMware, databases, monitoring, and performance. 

The SRE Team is composed of subject matter experts for all operating systems and databases and applications that Intelerad operates. The Team is responsible for most installations, configurations, upgrades, evergreening of Intelerad systems at all client sites while ensuring a high-level of system stability and performance, and customer satisfaction.

Supervisory Responsibilities:

• Enable the work of the SRE Leads/Operations team and create a group of motivated individuals

• Lead, develop, and coach the SRE Leads/Operations team member and manage performance according to the organization’s values and goals.

• Develop and implement formal training plans for SRE Leads/Operations Team Member with the goal to develop SMEs for all applications in Intelerad growing portfolio

• Define and measure Performance, Efficiency, and Quality metrics for the team and individuals

• Contribute to the development of a DevOps culture within the Site Reliability Engineering department

• Prioritize the work of the SRE Leads/Operations Team and resolve conflicting resource demands in a matrix organization

Duties/Responsibilities:

• Maintain familiarity with the technology, users, system interfaces relevant to the operation of Intelerad products

• Organize and lead the definition of SLIs, SLOs and SLAs for Enterprise Imaging Systems

• Improve the integration between teams in all departments and break down silos wherever possible

• Collaborate with System Architecture to create and maintain blueprints, standards, and procedures for the efficient operation of Intelerad Products

• Ensure that Intelerad’s processes are being followed, and collaborate to improve them

• Participate and lead the analysis, design, and development of operational processes

Required Experience/Skills:

• University or college education in science, technology, engineering, or equivalent industry experience

• 5+ years’ experience in a leadership role

• 3+ years’ experience in engineering roles

• Strong sense of ownership and dedication to results

• Stimulates the group to higher performance standards

• Humble leader that believes that his/her success comes from the success of their team

• Ability to organize people and resources towards the effective and efficient pursuit of objectives

• A proactive approach to spotting problems, areas of improvement, and bottlenecks

• Ability to adapt to working with a wide array of technologies and languages

• Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders

• Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering

• Knowledge of high-level languages, such as Python, Go, Java, C/C++

• Knowledge of VMware Enterprise, Windows Server

• Knowledge of Databases

• Knowledge of Automation and Monitoring technologies and principles

Desired Experience/Skills:

• 3+ years working with Enterprise Imaging Systems

• Experience working in a DevOps environment

• Experience working in an SRE environment

• Strong understanding of medical imaging, radiology workflow, and integration using industry concepts:

  • PACS

  • RIS

  • DICOM

  • HL7 and interface engines

  • HIPAA/HITECH

  • IHE profiles

  • EMR/EHR

  • 3rd party vendor integrations

  • regulatory, and security requirements

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-remote