About This Role

We are looking for a Key Account Manager.In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships, while meeting and exceeding KPIs.  Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact. 

What you’ll be doing

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act in a timely manner to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

What We Need To See

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self-directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
• Exceptionally collaborative, highly responsive, flexible, and adaptive.
• Must be willing to travel up to 20%.

Ways to Stand Out

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
• Proven understanding of how to apply key performance measurements to drive commercial development.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB1

#LI-Remote

About This Role

The successful candidate is responsible for driving strategies that drive a team of Key Account Managers (KAMs) to deliver KPI improvement, maintenance, and retention of the business, while also cultivating and sustaining long term relationships within iRhythm’s largest customer base. This individual will set the vision and integrate coaching and development throughout the entire KAM team. The candidate will work closely with other cross-functional leaders to ensure iRhythm’s strategies are being executed.

Specific job responsibilities include:

• Partner with the iRhythm sales leadership to ensure the success of customer accounts, focusing on key account performance indicators to drive the activities of the Key Account Management team. Including: onboarding ramp, continued growth in pull-through, account satisfaction, prescriber performance, clinical effectiveness, timeliness of report posting.
• Work cross-functionally with sales, marketing, manufacturing, and clinical leadership to grow the scope and customer impact of this organization.
• Act as the conduit to internal iRhythm teams for account issues from identification through to resolution.
• Develop post-sales service offerings to increase adoption of the iRhythm service within accounts.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Manage a team of 8-10 Key Account Managers who are driving customer improvement, retention and growth of our core business
• Work to make iRhythm a great place to work through building workplace environment programs that build upon the health of the workplace to motivate employees to achieve their highest level
• Work as a member / leader of special or ongoing projects that are important to iRhythm Technologies

About you:

• 10+ years of proven experience in healthcare sales, account management, customer success, 5+ years of leadership experience. Internal candidates - in lieu of direct management-level experience, performance and work experience at iRhythm may be considered
• Proven healthcare experience and detailed understanding of customer and patient workflows and the information needs to deliver services
• Exceptionally collaborative, flexible, and adaptive when working with customers and various teams within iRhythm
• Strong leadership skills with the ability to guide teams through periods of high growth
• Strong communication, and interpersonal skills.
• Strong work ethic and results focus are required.
• Ability to multi-task and prioritize tasks in fast paced environment, real-time environment
• Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
• Proficiency and skilled at offering both verbal and written communication
• Bachelor’s degree with relevant experience required
• Ability to travel 20% of time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

Director, Clinical Operations
Location: Hybrid – Deerfield, IL; San Francisco, CA;

iRhythm Technologies is seeking an experienced and dynamic Director of Clinical Operations. In this hybrid role you will drive operational excellence, lead strategic planning, and enhance workflow processes across the Clinical Operations organization. A key component of success in this role is the ability to influence, collaborate, and navigate a global, matrixed environment. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! 

Key Responsibilities:

• Strategic Leadership & Team Development:
• Participate in the strategic management, planning, and operational leadership of clinical operations.
• Provide clear direction to build engaged, high-performing teams that align with iRhythm’s mission and vision.
• Foster a culture of collaboration, excellence, and continuous improvement within the clinical operations teams.
• Process Optimization & Operational Excellence:
• Drive process improvement initiatives by identifying workflow inefficiencies and optimizing systems for greater productivity and quality.
• Use key performance indicators (KPIs) to measure operational success, analyze trends, and make data-driven decisions.
• Ensure accurate, timely reporting of operational data to inform decision-making across teams.
• Oversee fiscal management and cost efficiency in clinical operations to ensure financial sustainability.
• Cross-Functional Collaboration:
• Collaborate with Clinical Quality, System Development, and other cross-functional teams to drive continuous quality improvement activities.
• Actively engage with internal and external stakeholders, ensuring alignment on goals and expectations.
• Strengthen partnerships across departments to define, prioritize, and allocate resources for clinical projects and initiatives.
• Talent Management & Recruitment:
• Partner with HR and Talent Acquisition to recruit and onboard top talent for Clinical Management & Operations teams.
• Support the professional development and growth of the Clinical Operations teams, fostering a culture of inclusion, engagement, and belonging.
• Clinical Quality & Safety:
• Ensure clinical practices adhere to iRhythm’s patient-first, quality-driven culture, prioritizing safe, effective, and timely patient care.
• Evaluate, analyze, and communicate quality metrics in accordance with established performance standards for individuals and teams.

About You:

We are looking for a strategic, results-driven leader who thrives in a fast-paced, evolving environment and has a passion for driving excellence in clinical operations.

Qualifications:

• Education:
• Bachelor’s degree required. Master’s in Health Administration (MHA) or MBA is highly preferred.
• RN or equivalent clinical credentials are preferred.
• Experience:
• Minimum of 7 years of management experience in the medical device, healthcare services, or related field, with a focus on leading large-scale teams required.
• Experience in cardiac sector preferred.
• Skills & Competencies:
• Proven ability to manage workflows and drive operational efficiency, ensuring high productivity and quality outcomes.
• Expertise in team development, with a strong focus on fostering engagement, inclusion, and a culture of belonging.
• Strong business acumen with a solid understanding of industry trends, market dynamics, and financial performance.
• Creative problem-solving skills within established best practices and regulatory guidelines.
• Timely, informed decision-making based on facts, goals, constraints, and risks.
• Highly collaborative with the ability to work effectively in a matrixed organization across various functions and locations.
• Excellent critical thinking, communication (verbal and written), and project management skills.

FLSA Status: Exempt

#LI-JR1

About This Role

iRhythm is currently seeking an experienced Revenue Cycle Business Partner. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! 

Responsibilities: 

• We are on a mission to find the right Revenue Cycle Business Partner (formerly known as Field Reimbursement Specialist) with a persuasive and collaborative approach to support both our internal sales team and other external partners, including doctors, clinic directors, practice managers, & scheduling/billing/coding coordinators. 
• This position is responsible for managing the day-to-day revenue cycle support needs of internal Revenue Cycle Services (managerial stakeholders), sales organization, and external key stakeholders, and meeting designated SLAs, and role defined KPIs. 
• Functions as Subject Matter Expert (SME) in all things billing, coding, & reimbursement with an emphasis in compliance. 
• The RCBP provides logistical reimbursement education and support for customers that utilize Zio XT/AT® outpatient cardiac monitors supplied by iRhythm Technolgies, Inc (iRT). 
• These customers may include hospitals/hospital outpatient departments, physician practices, and other appropriate site-of-care facilities. 
• The RCBP will work closely with managerial key stakeholders, AVPs, RSDs, TMs, billing & collections staff and other professionals involved in securing appropriate reimbursement for the use of Zio AT/XT® outpatient cardiac monitors and related services. 
• If necessary, the RCBP will interact with patients being served by these customers, to assist providers as well as patients addressing barriers to appropriate access. 
• Provides information related to product coverage and reimbursement to appropriate clinic, hospital, provider practices, and other site-of-care facilities. 
• This information may include payer specific requirements for claims processing, information regarding prior authorizations and the appeals process, as well as general information regarding the services provided. 
• Proactively educates prescriber office personnel so that they may help patients gain access to our products through effective utilization of iRhythm’s robust Financial Assistance Program and other financial options to lower patient costs. 
• Delivers in-service educational programs on coverage, coding and reimbursement, and medical necessity requirements to appropriate providers of care on all Zio service lines. 
• Addresses access and reimbursement issues arising from these customers and provides necessary education for them to secure appropriate reimbursement and access. 
• Interacts with healthcare professionals, as well as patients, if necessary, to understand the issue and work toward resolution. 
• Maintains communication with sales personnel throughout interaction and follows interaction through to resolution. 
• Coordinates with field sales regarding prioritization of accounts to ensure timely access to all Zio lines of service and provides appropriate follow-up. 
• Serves as a primary point of contact for onboarding new clinics and ensures all tasks are completed in a complete and timely manner. 
• Serves as an escalation point for all billing and reimbursement issues (to both internal and external stakeholders) and educates/trains on appropriate/available support programs as needed. 
• Provides cross functional team support for all billing, reimbursement, coding, compliance workflows as needed. 
• Provides approved materials describing such programs and refers to the applicable iRT resources and website(s) describing such programs as requested. 
• Recognizes patient’s rights and responsibilities and supports them in the performance of job duties; respects patient’s rights to privacy, confidentiality and abides by all appropriate HIPAA guidelines. 
• Completes assigned projects as directed in a timely manner. 
• Shares knowledge gained with other staff members and works as a team member. 
• Interacts with others in a positive, respectful, and considerate manner. 
• Performs other job-related duties as assigned. 

Qualifications:  

• Must have a consistent positive outlook and a driving need to succeed with every patient interaction. 
• Ability to travel throughout territory when required, which includes: all US states/territories 
• Bachelor’s degree required or equivalent experience 
• CPC Certification highly desired 
• Minimum of 5 years of managerial level healthcare billing, coding, reimbursement, and access experience required 
• Demonstrates iRT’s core values in interactions with both internal and external teams. 
• Strong understanding of revenue cycle processes and technology 
• Experience in field-based customer support role 
• Understanding of local, regional, and national commercial and public insurance markets 
• Strong understanding of specialty service line operations and specialty product distribution channels 
• Ability to work cross-functionally and succeed in a team environment while also demonstrating a high-level of personal accountability 
• Strong interpersonal and communication skills 
• Ability to travel (up to 10-15%) 
• Strong understanding of call center operations and patient-centric communications 
• Strong written and verbal communication skills 
• Ability to build strong interpersonal skills with all levels of employees – including executives and front-line staff 
• Strong project management and organizational skills 
• Solid sense of autonomy 
• Ability to be flexible and adapt to changing priorities and initiatives 
• Ability to be resilient during stressful or high-stake situations 
• Strong analytical/critical thinking skills 
• Strong work ethic with personal qualities of integrity and credibility 
• Ability to deal with highly sensitive and confidential material 
• Ability to plan and manage at both the strategic and operational levels 

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. Function as a liaison between the patient and the business to ensure that the patients requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.
• Display an ability to have attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in fast paced patient or healthcare provider focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non- insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.
• Strong evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for laptop and two monitors to be set up.

In Office Potential:At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

#LI-WB-1
#LI-Remote

About This Role

The Chief Medical Safety Office and Vice President of Clinical Oversight & Innovation will be a key leadership role reporting directly to the Chief Medical Officer, who is also the Chief Scientific Officer and EVP of Product Innovation. This position will be responsible for providing comprehensive medical oversight across all company functions, with a particular focus on medical safety, regulatory affairs, and quality assurance.

The individual will oversee medical safety across all company functions, with an emphasis on regulatory and product, while also assuming leadership roles in scientific research, clinical innovation, and as a Senior Medical Director of the Independent Diagnostic Testing Facility (IDTF)

As Senior Medical Director of the IDTF, the individual will work to ensure clinical excellence, safety, and regulatory compliance in IDTF services including clinical oversight of the long-term continuous monitoring and mobile cardiac telemetry services. The individual will also supervise the other IDTF site medical directors.

This expanded role not only covers the safety and regulatory aspects but also integrates medical leadership across clinical operations, clinical research, scientific affairs, and other operational functions of the company.

Key Responsibilities:

• Medical Safety Oversight: Ensure comprehensive medical safety governance from product design to post-market surveillance. Working closely with the VP of Quality, will oversee adverse event monitoring, analysis, and safety reporting. Collaborate with Quality Affairs and Regulatory Affairs to ensure compliance with regulations and industry standards.
• Medical Directorship: Serve as the senior medical director of the IDTF, providing clinical supervision and oversight of ambulatory cardiac monitoring services, including long-term continuous monitoring and mobile cardiac telemetry, and of the site-based IDTF directors, who will report to the individual. Ensure compliance with all regulatory, payer, and clinical requirements for IDTFs, including supervision of diagnostic tests and quality control measures in partnership with the Senior Vice President of Clinical Operations.
• Clinical Oversight and Innovation: Provide medical expertise and guidance throughout the product lifecycle (design, clearance, commercialization, post-market surveillance, lifecycle management). Participate in pre-submission meetings with regulatory bodies and contribute to regulatory submissions. Collaborate with Product Management, Product Development, and Systems Development to provide medical input on new product development and enhancements. Serve as a final approver, shared with the CMO, of all clinical and medical decisions touching product, service, labeling, and related organizational functions.
• Scientific Leadership: Support the Scientific Affairs function to guide real-world evidence studies and clinical research initiatives. Contribute to the design and interpretation of observational data, clinical trials, data science, and new product innovation studies, functioning as an internal principal or collaborating investigator. Represent the company at scientific conferences and engage with key opinion leaders in the field of cardiology and digital health.
• Cross-functional Collaboration: Along with the CMO, work closely with Medical Affairs, Commercial, Product Marketing, Corporate Strategy, Regulatory Affairs, Quality Affairs, and other teams to fully integrate medical perspectives. Work with Medical Affairs and Sales Enablement for clinical knowledge dissemination, development of medical claims, and creation of digital content. Serve as a medical liaison between the company and external stakeholders, including healthcare providers, regulatory agencies, and industry partners.

Qualifications:

• MD or equivalent medical degree with subspecialty board certification in in cardiac electrophysiology or cardiology. Ongoing or recent medical practice is strongly preferred.
• Active medical license
• Minimum 15 years combined years of experience in clinical practice, academic medicine, and medical device industry, with a focus on cardiovascular diagnostics and digital health
• Strong understanding of FDA regulations and regulated products in cardiovascular disease including hardware, software as medical device, and AI technologies
• Experience in ambulatory ECG IDTF operations and clinical workflow of ambulatory cardiac monitoring
• Expertise in AI and machine learning applications in healthcare
• Proven track record in implementing medical safety programs and driving clinical innovation, with a demonstrated ability to lead change.
• Strong leadership and management experience with a track record of influencing all levels in medium to large organizations.
• Excellent leadership, communication, and strategic thinking skills

The individual will play a pivotal role in shaping the company's medical strategy, advancing scientific initiatives, helping to execute the product roadmap with a patient-first mindset, and maintaining its position as a leader in the cardiovascular diagnostics and digital health industry. This position is also central to the company’s succession planning for clinical leadership and Chief Medical Officer.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-AF-1

#LI-Remote

About This Role

iRhythm is currently seeking an experienced and motivated Senior Clinical Research Scientist to provide leadership in clinical study design, analysis, and medical/scientific writing as part of its PRISM organization:

• Product Management
• Research
• Innovation
• Scientific Affairs
• Medical Affairs

This is a unique opportunity to work as part of a highly collaborative team comprised of medical and scientific leaders tasked with driving iRhythm’s product innovation, development of clinical strategies, and evidence dissemination. The Senior Clinical Research Scientist is responsible for the leading scientific aspects of clinical research for assigned project(s) and will work closely with Clinical Research Operations, Biostatistics and Data Management, other iRhythm functions and external partners to deliver impactful clinical evidence. The Senior Clinical Research Scientist, in concert with the clinical director, is accountable for achieving successful delivery of clinical team activities at the project level by meeting company and regulatory requirements according to time, quality/scope and budget constraints. This is a fully remote position, allowing you to work from anywhere within the United States. Candidates much have a reliable internet connection and dedicated workspace to ensure productivity.

Essential Duties and Responsibilities include:

• Proactively manage project-level scientific aspects of clinical research projects, including study design, analysis, and evidence dissemination
• Support the Clinical Science function in development of clinical evidence strategies
• Work closely with internal (product management, regulatory, R&D, data management and biostatistics) and external (clinical thought leaders and other subject matter experts) stakeholders to ensure robustness of clinical findings and alignment of evidence to iRhythm strategic goals
• Lead development of clinical study design and study protocols for prospective trials in support of market clearance and post-market clinical evidence.
• Develop analysis plans and study protocols for targeted analysis of existing datasets, including prior device registrations and other real-world evidence
• With data management and biostatistics, drive analysis and interpretation of prospective clinical data and real-world evidence
• Lead evidence dissemination for clinical applications and product programs through a)scientific writing including drafting and submission of conference abstracts and peer-reviewed journal articles, b)development of poster and slides for scientific meetings, and c)collaboration with internal and external co-authors through steering committees, investigator meetings and 1-on-1 communication
• Cross-functional support of health economics and outcomes research (HEOR) and regulatory teams, including development of US and Global regulatory-clinical documentation (e.g., CSRs, CERs)
• Participate in review of external investigator-initiated research proposals for scientific merit and alignment with iRhythm objectives
• Periodically provide updates on study progress, and with respect to project plan.  Partner with clinical research operations to ensure timeliness of clinical study execution, mitigation of project risks, and adherence to quality standards, standard operating procedures (SOPs) and regulatory requirements.

About you:

• Advanced Degree in Biomedical Science or Health-related field required (MD, PhD preferred)
• 7+ years of clinical science or clinical development experience in medical device or related industries or in high-performing academic medical centers/universities, or academic or commercial research organizations (AROs/CROs) knowledge of clinical research operations including GCP and ISO 14155
• Clinical research experience in heart rhythm disorders, atrial fibrillation, cardiac electrophysiology, cardiology or a related field. Cardiovascular experience strongly preferred.
• Experience in observational study design and execution (health services and outcomes research) as well as clinical trial design
• Strong understanding of causal inference
• Working knowledge of metrics associated with diagnostic testing accuracy (i.e., Sensitivity, Specificity, PPV, NPV)
• A demonstrated working knowledge of GCP, FDA and EU regulations regarding medical devices and SaMD
• Substantive experience with study design including clinical trials and observational designs
• Understanding of basic and intermediate biostatistics. While not expected to perform complex statistics, and understanding of commonly applied biostatistical approaches and causal inference is critical.
• Strong writing skills and experience in writing clinical study reports, conference abstracts, and manuscripts for peer-reviewed journals; experience with US and EU clinical-regulatory documentation is preferred (e.g., 510(k), IDE, PMA, and CER)
• Demonstrated ability to collaborate effectively with cross-functional teams, including product management, regulatory affairs, and R&D
• Experience in program management and project oversight, including high visibility projects
• Read, write and speak fluent English; ability to present information to a variety of audiences
• Willingness and ability to travel domestically and internationally is required, it is anticipated that this will be less than 30 % of work time

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

Position: Senior Site Reliability Engineer

Responsibilities include:

iRhythm Technologies, Inc. is seeking a Senior Site Reliability Engineer to provide services for Engineers and SQA to build, provision, deploy and manage their application stacks in AWS and other Cloud Platforms. Write, build and deploy services globally and at scale. Write tools to automate the entire development lifecycle. Work with toolsets including AWS API, Java, Go, configuration management tools and more. Drive standards, tooling and services that is used by internal teams for all aspects of running an application. Work closely with Developers, QA and Operations staff to design and build automated processes for application and database migration, ensuring scalability, reproducibility, auditability and traceability. Provide automation and support throughout the processes required to get a product built and released into test and production environment. Troubleshoot build and deploy issues, and facilitate resolution. Maintain and enhance the automated continuous integration and continuous delivery environment. Evaluate and recommend new tools to improve build and release processes, with a goal of zero downtime releases. Communicate status frequently to all stakeholders. Document any new or changed processes. Telecommuting permitted. 20% domestic and 20% international travel required.

SALARY:  $155,958 to $166,200 per year.

JOB REQUIREMENTS:

Requires a Bachelor’s degree in Electronic Engineering, Communications Engineering, Computer Sciences, or a related field, and 4 years of networking and devops experience. Must have experience with: AWS or Azure; Linux system administration skills such as OS deployments, patching and management; Configuration management tools such as Terraform; Container management technologies such as Docker and Kubernetes for automated deployments; Networking concepts and protocols including 5G networks, DNS, TCP/IP, IPSEC SSL VPN and firewalls; and Incident, Change and Operations Management. Telecommuting permitted. 20% domestic and 20% international travel required.

THIS POSITION IS ELIGIBLE FOR THE EMPLOYEE REFERRAL PROGRAM

About This Role

iRhythm is currently seeking a Payroll Analyst U.S based remote. Our work environment is fast paced, with a collaborative atmosphere. We are enthusiastic about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

The Payroll Analyst will be responsible for ensuring timely and accurate processing of our domestic, multi-state, and monthly payrolls operations in the US and Globally. The Payroll Analyst position within the payroll support team will have knowledge of processing Company Stock Programs, Employee Stock Purchase Plan (ESPP) thru payroll. You will thrive in this position if you are passionate about Payroll and have solid Workday Payroll experience. In this role, you will report to the Payroll Manager and will be involved in all aspects of Payroll and will have the potential to grow and develop professionally.

Other essential responsibilities include, but are not limited to:

• Prepare bi-weekly, multi-state payroll for exempt and non-exempt employees and monthly international payrolls, for all compensation, including salaries, bonuses, and commissions.
• Prepare ACH and Payroll off-cycle payments as needed.

• Collaborate in a cross functional team environment with partner departments to improve workflows.
• Work with HR, Benefits and Operations team, to ensure new hires, state-to-state movements, terminations, status changes, LOA’s, tax changes, deductions, direct deposits, rate changes, retroactive adjustments and special pays are properly recorded in Workday and documented.
• Ensure all scheduled deductions are submitted in every pay payroll cycle including garnishments, flexible spending plans, retirement plans, and benefits contributions, as well as election changes for 401(k) participation in Workday.
• Provide exceptional customer service to employees and resolve their inquiries in a timely and professional manner.
• Maintain payroll compliance matters such as multi-jurisdiction tax withholding, garnishments, and key annual audits (e.g., 401(k) audit, worker’s compensation, external financial audit).
• Work with IT, HR and Benefits to ensure integrity of data and participate in system set up and testing as we make necessary payroll configuration updates in Workday.
• Assist with accounting entries for all payroll cycles as well as monthly accrual entries including wages, commissions, bonuses, and PTO.
• Process and reconcile earnings from equity grants are appropriately reflected, in W-2 treatment.
• Assist with quarter-end close activities, including preparation of any auditor-requested schedules and other support.
• Generate payroll related reports, such as biweekly expenses, payroll reconciliations, develop ad hoc reports as needed.
• Work with third-party payroll processor (ADP Smart Compliance) to produce all year-end reporting and returns (e.g., W2-W2C).
• Comply with all company policies and departmental procedures, always ensuring honest and ethical conduct.
• Ensure compliance with the Company’s internal controls and documentation requirements (SOX). Design and implement improvements to processes and controls, while maintaining appropriate segregation of duties between HR and Finance as well as within Finance to address business changes, increase efficiency and reduce costs.
• Other ad-hoc special projects

Education & Experience

• Bachelor’s Degree
• Certified Payroll Professional (CPP) designation and American Payroll Association (APA) membership a plus.
• 5+ years’ payroll and accounting experience in a multi-state payroll department with high volume operations.
• Experience working in a public company with quarterly auditor reviews, equity grants (options, RSUs and ESPP), and SOX preferred.

Skills & Qualifications

• Strong working knowledge of Workday and ADP Smart Compliance preferred.
• Intermediate to advanced knowledge of Excel. Must be proficient in other standard workplace applications, including Microsoft Word, PowerPoint, and Outlook.
• Problem Solving: Ability to manage multiple tasks, work independently, critical thinking, set priorities, problem-solve, and make decisions and follow-through.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-LM-2

#LI-Remote

About This Role

iRhythm is currently seeking an experienced and motivated Director, Digital Solutions Strategy. This is a remote position that can be located anywhere in the US. This role will lead our Digital Strategy Partners team, serve as an escalation point for both internal and external stakeholders, and drive innovative process improvement initiatives to best serve our health system customers.

This position will work closely with multiple cross-functional partners, such as sales, commercial operations, product, and enablement to ensure our solutions are being created and positioned most effectively to our customers. This will require regular executive-level presentations on topics ranging from sales strategy, go-to-market planning, customer needs, and how to optimize our service overall.

Specific job responsibilities include:

• You will lead, manage, and coach a team of digital strategy partners; driving their career growth and ensuring the success of the customers they support.
• Partner with the Digital Solutions and Commercial Partnerships leadership teams in developing a vision and strategic plan to guide the impact and processes of the team.
• Align closely with commercial and sales leadership teams to proactively identify opportunities, allocate our team’s time appropriately, and accelerate our key sales initiatives.
• Design and facilitate new ways of delivering our technology solutions to customers that are both scalable and easy to adopt. Teach and encourage this approach within your team.
• Influence up, and across, the organization to inform decision making and ensure we’re executing on opportunities and objectives.
• Identify, assess, and inform the Sr Director of internal and external issues that affect the organization or any of our customer projects. Form a proposed plan of action and execute it.
• Facilitate and foster teamwork within the digital solutions team and other internal teams.
• Recruit, hire, and develop excellent team members.
• Define, track, and improve our team’s KPIs and customer outcomes.
• Serve as an effective escalation point for internal iRhythm teams (including sales, product, marketing, etc.) and for our customers.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology.
• Participate in, or lead, special or ongoing projects that improve the overall service we provide our customers and patients. 

About you:

You are a strategic and growth-focused individual with the desire to work in a fast-paced environment while managing a high performing team. The digital solutions team works with health systems across the country, as well as many different roles within iRhythm, to deliver high quality solutions to add value for their clinicians and staff. You will be responsible for ensuring this team can continue to operate at a high level and can adapt as our customer’s needs evolve. The ideal candidate will also be able to jump in as a subject matter expert or ‘pinch hitter’ on our customer engagements as needed.

In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• You’re a strategic thinker with the ability to communicate key messages clearly and concisely. You’ve used these skills to influence others and contribute to the vision and direction of a team.
• At least 5 years of management-level experience, preferably within Healthcare IT.
• At least 10 years of experience in customer facing roles, preferably in healthcare IT.
• Preferably experience in sales, account management, or customer success management.
• Demonstrated outcomes from your leadership, coaching, and business skills in past roles.
• While your recent experience may be in management, we’re looking for someone who isn’t afraid to dig in and participate in a hands-on capacity, utilizing your selling, analytical, and problem-solving skills to help drive our internal and external engagements.
• Beyond a base level of understanding with EMRs and ability to articulate the value of solutions like EMR integration to health system leaders.
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• Excellent communication and presentation skills, written and verbally.
• Proven success in working with health systems or providers in a strategic and consultative capacity, ideally including solutioning consultation with customers and prospects.
• Strong understanding of the healthcare landscape is preferred.
• Bachelor’s degree or relevant experience in the healthcare field.
• Ability to travel 20-30% of the time, as needed.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-2

#LI-Remote

About This Role

iRhythm seeks a highly motivated and successful medical Territory Manager to call on major health systems throughout their region, focusing on cardiology, electrophysiology, and other applicable stakeholders, to expand the growth of the Zio Patch platform. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Prospecting, developing, and closing new business.  This requires building support from EP’s, cardiologists, and other clinical stakeholders.  Must be able to target and identify  key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within the territory.
• Consistently achieve territory sales goals and objectives.
• Build advocacy and champions within facilities to help drive the business.
• Enhance iRhythm’s relationship with providers and systems through strategic partnership with our payer relations and billing teams. 
• Develop a pipeline of sales opportunities within assigned territory and execute on those opportunities.
• Partner with facilities to manage existing service business, including workflow management, inventory, and depth and breadth of product usage throughout facilities.
• Utilize salesforce.com to manage all aspects of business: sales leads, daily activity, report generation, including providing timely and accurate feedback.
• Cultivate a business plan and formulate sales strategies to attain revenue goals.  Partner with sales leadership to identify and evaluate market opportunities and potential to establish and achieve annual sales objectives.
• Promote iRhythm as a leader in cardiac diagnostics and monitoring.
• Strong analytical, communication, and interpersonal skills.
• Adaptive, innovative, and a team leader

 About You:

• Must have a Bachelor's degree and a minimum of 5 years related sales experience; with at least 3 years in medical device sales.  Cardiology and electrophysiology call points preferred.  IDN experience also preferred.
• Demonstrated success developing and executing a strategic sales plan
• History of outstanding achievements and proven sales skills.
• Strong analytical, communication, interpersonal skills; Very adaptive, innovative, and results driven
• Strong work ethic and customer focus are required.
• Experience with Salesforce.com or similar sales tracking system preferred.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

About This Role

iRhythm seeks a highly motivated and successful medical Territory Manager to call on major health systems throughout their region, focusing on cardiology, electrophysiology, and other applicable stakeholders, to expand the growth of the Zio Patch platform. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Prospecting, developing, and closing new business.  This requires building support from EP’s, cardiologists, and other clinical stakeholders.  Must be able to target and identify  key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within the territory.
• Consistently achieve territory sales goals and objectives.
• Build advocacy and champions within facilities to help drive the business.
• Enhance iRhythm’s relationship with providers and systems through strategic partnership with our payer relations and billing teams. 
• Develop a pipeline of sales opportunities within assigned territory and execute on those opportunities.
• Partner with facilities to manage existing service business, including workflow management, inventory, and depth and breadth of product usage throughout facilities.
• Utilize salesforce.com to manage all aspects of business: sales leads, daily activity, report generation, including providing timely and accurate feedback.
• Cultivate a business plan and formulate sales strategies to attain revenue goals.  Partner with sales leadership to identify and evaluate market opportunities and potential to establish and achieve annual sales objectives.
• Promote iRhythm as a leader in cardiac diagnostics and monitoring.
• Strong analytical, communication, and interpersonal skills.
• Adaptive, innovative, and a team leader

 About You:

• Must have a Bachelor's degree and a minimum of 5 years related sales experience; with at least 3 years in medical device sales.  Cardiology and electrophysiology call points preferred.  IDN experience also preferred.
• Demonstrated success developing and executing a strategic sales plan
• History of outstanding achievements and proven sales skills.
• Strong analytical, communication, interpersonal skills; Very adaptive, innovative, and results driven
• Strong work ethic and customer focus are required.
• Experience with Salesforce.com or similar sales tracking system preferred.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-2

#LI-Remote

About This Role

iRhythm is currently seeking a motivated and growth oriented EHR Technical Services Analyst. This is a remote position that can be located anywhere in the US. This role will be responsible for providing technical support and driving ongoing success for our EHR-integrated customers. Your problem-solving skills and passion for customer success will ensure that these customers get the maximum value from our overall Zio service and continue to see efficiencies gained from our EHR integration.

As part of the EHR Integration team you will work closely with our Technical Project Managers, Customer Care teams, and Revenue Cycle Management teams to quickly diagnose and resolve customer issues, lead customers through expansion and maintenance projects, and drive innovation of our processes and support methods.

Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals.
• Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service.
• Troubleshoot customer issues within our interface engine (Mirth) and develop processes to prevent similar issues in the future.
• Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services.
• Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings.
• Manage iRhythm’s customer integration roll outs and customer integration expansion projects.
• Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis.
• Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system.
• Post-implementation partnership with iRhythm Customer Care and Revenue Cycle Services organizations to provide ongoing support.
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.

About you:

You are someone who enjoys solving problems as part of a team, and that won’t hesitate to take on new challenges and opportunities that facilitate our customers’ success and happiness with our Zio service. You are an analytical, detail-oriented individual with the ability and desire to work in a fast paced, rapidly changing environment. This team interacts with nearly every division at iRhythm and we’re looking for someone that is excited about continuing to improve our processes, our collaboration with others within iRhythm and the other companies we work with, and the overall value that our customers get out of the comprehensive iRhythm solution.

Our team has ambitious goals to continue growing and positively impacting more customers and more patients each year, and this role will be key to unlocking our ability to scale efficiently and successfully.

In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• At least 1 year of integration experience with EHR’s
• Some experience with HL7 integration engine solutions (Mirth preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, ADT) is a bonus
• Experience with scripting (we use JavaScript, we’re looking for experience with any language) with regular expressions.
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment.
• Ability and desire to get to the root cause of issues, and put processes in place to prevent issues from happening again
• Excellent communication and presentation skills
• Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers is preferred
• Strong understanding of the healthcare landscape is preferred.
• Bachelor’s degree or relevant experience in the healthcare or technology field.
• Ability to travel 10-20% of the time, as needed.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

About This Role

The iRhythm Software Quality Assurance team is looking for a Software QA Engineer I with Cardiac/Holter technician experience to work with software engineering and systems teams. In this role you will have the opportunity to support the development and testing of arrhythmia detection algorithms and software applications that are used to deliver iRhythm’s world-class ECG analysis services. This position provides an opportunity to work with a talented team on a diverse, innovative set of SaaS based solutions within the medical device/software industry.

Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient's experience. We are looking for like-minded individuals to join our team today!

As the SQA Engineer I, you will work closely with our software development team to test and appropriately document results in support of timely software releases.

Responsibilities include:

• Develop software verification test protocols, test plans, trace matrix and document test results consistent with functional, customer and internal compliance requirements.
• Review user, system and software requirements and design documentations to ensure technical accuracy and testability; act as a quality advocate throughout the development cycle focusing on end-user (internal, external, patient) needs.
• Evaluate updates to clinical tools and components to determine impact to internal (ECG/EKG data consumers) and external end user needs.
• Provide cross-functional support for new products &/or software component releases, including preparation of FDA submissions.
• Analyze test and production failures to establish repeatability and to analyze the root cause of issue. Work closely with development team to establish regression test scope based on impact and/or risk.
• Work closely with Dev, Product, TPM, and QE partners in scrum teams following agile methodology, participate in stand-ups, report status in project meetings.
• Support DHF activities and help with phase deliverables.

Basic Qualifications:

• Bachelor’s degree in technical discipline with at least 2 years of software testing experience.
• Experience as a telemetry/monitor technician, Holter scanner or other specialty requiring ECG interpretation. Ability to read and process ECG/EKG records.
• Previous experience testing medical devices and the related verification, validation, and documentation requirements.
• Excellent analytical and problem-solving skills, finding creative solutions.
• Self-motivated with ability to work independently and communicate and collaborate in cross-functional teams.
• Effective written and verbal communication skills in presentation of methods and observations. Attention to detail.
• Demonstrated ability to quickly learn new software tools, applications, concepts, and technologies.
• Strong understanding of QA principles, Design Control procedures and DHF deliverables.
• Knowledge of MySQL and Linux environments. Be able to write and execute SQL queries with minimal guidance.
• Experience working in an agile development environment.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

Responsibilities:

The Identity Access Management Technician’s role is to plan, organize, and manage the enterprise identity environment at iRhythm Technologies. This position will ensure that the identity systems, privileged access, and associated integrations are properly planned, installed, configured, documented, secured, and maintained particularly Active Directory and Okta. This role will also be working closely with engineers and systems owners and partner with other organizations in the business. Must have excellent customer service written and verbal skills, be process driven, detailed oriented, able to adapt to change, and must be able to lead projects, such as account provisioning and de-provisioning, end user provisioning, integrating new software technology.

What You'll Be Doing:

Duties in this role include:

• Responsible for securing and documenting approvals prior to provisioning identity access
• Responsible for securing and documenting access requirements and provisioning access for onboarding new hires
• Responsible for de-provisioning access for offboarding employees
• Responsible for the architecting, management, support, documentation, and maintenance of documentation for identity access systems and Okta
• Responsible for managing and maintaining data integrity and consistency within Active Directory and other Enterprise Systems
• Adhere to industry best practices for identity technologies
• Responsible for the provisioning of cloud based applications
• Assist with coordinating the build-out of IAM connectors to requested applications or systems
• Provides expert-level technical support for identity and access management systems to IAM, other technical staff, divisions and departments, and vendors
• Participates with the team to complete acceptance, integration testing and processes for new identity access demands
• Participates with the team to research, evaluate, and recommend software products for identity and access management

What You Need for this Position

• Bachelor's Degree in Business Management, Information Technology, Computer Science, or related field preferred
• Must have at least 4-7 years experience in Identity and Access Management/Access Control or related position
• Excellent interaction and communication skills; ability to communicate (both written and verbal) clearly and concisely
• High energy and ability to work independently in a very fast growth environment
• Experience with Microsoft collaboration suite (Office 365 Mail, Teams, SharePoint, OneDrive)
• Extensive knowledge and hands-on experience with Microsoft Server operating Systems & Active Directory
• Candidate should have a solid understanding of information security policies, standards, and industry leading practices
• Self-starter; adaptable to change; motivated to set personal and program goals and proactively track performance against goals and initiatives
• Willingness to learn new technology, tools and create new processes to meet control objectives
• Demonstrate an understanding of SOX, GDPR, NIST, and HIPPA guidelines
• Experience with Sailpoint a plus
• Experience with CyberArk a plus
• Experience with Okta or Okta Professional Certification a plus
• Experience with AD Manager / AD Audit a plus
• Experience and understanding of COBIT a plus
• ISACA or ITGI Certification a plus
  
  #LI-LM2