About This Role

iRhythm is currently seeking an experienced and motivated Digital Solutions Partner, responsible for leading iRhythm’s EHR sales and customer adoption initiatives. This is a remote position that can be located anywhere in the US.

This position will identify key target accounts within the assigned area, establish a presence for iRhythm’s EHR integration services with large Health Systems and provider networks, and line up a best-practice integration process for our customers and internal partners. The ultimate goal of this role is to provide frictionless access to the iRhythm Zio product platform and to increase account penetration. This role is the face of EHR integration into accounts and will partner with the area Sales and Customer Experience teams to drive EHR integrations as a strategic initiative. The position requires high-level cross-functional teamwork both internally and externally, strong leadership skills, ability to think strategically, and assist customers in dealing with system-wide clinical and workflow change.

Specific job responsibilities include:

• Partner with iRhythm Commercial leadership in developing a vision and strategic plan to guide the sales expansion of iRhythm through EHR integration area wide.
• Own the development and execution of a business plan that incorporates new account growth and expansion opportunities within your area.
• Learn, evangelize, and continue to refine our integration best practices with customers, and partner with key team members including IT, Clinical, and Billing to support the implementation of the EHR integration service.
• Provide Sales and Customer Experience teams training, guidance and coaching on EHR integration, and how to effectively sell EHR integration into accounts. This includes field visits, observations, and measurement of results.
• Collaborate with Sales leadership and regional sales teams to identify and prioritize high priority accounts.
• Establish and maintain effective formal and informal links with major customers, key decision-makers and other stakeholders, to exchange information and views and to ensure that iRhythm is providing the appropriate range and quality of services.
• Oversee the preparation of quarterly reports on EHR strategy and progress.
• Identify changes in healthcare policy, delivery systems, and competitive pressures to develop and implement strategies and tactics accordingly.
• Set Key Performance Indicators (KPIs) to monitor sales progress on a monthly basis and ensure goal achievement.

About you:

You are a strategic, persuasive, and urgent individual with the desire to work in a fast-paced environment and rapidly changing environment. This role is the face of our EHR integration service to our customers and our internal sales teams, and we are looking for someone who is goal-driven and excited about continuing to improve our outcomes, our processes, and the overall value that our health system customers get out of the comprehensive Zio solution.

You’ll have geographies or responsibilities of your own, but you’re a team player and will put the team first. This role involves mentoring and coaching our sales team on what this offering can bring and working closely with other internal teams to ensure we’re scoping and delivering a best-in-class solution to customers. You don’t need to be in the weeds technically but will need a core understanding of how EHR integrations works, what they can do, and how our service is most effectively implemented. This is a fast-paced team within a high growth company, and roles are always evolving! We’re looking for someone who will embrace that reality and continue to push us to improve every week.

In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• At least 5 years of experience in sales, EMR implementations, or consulting involving EHR’s and integrations; Preferred EMR company, medical device, or software vendor experience.
• You’re a strategic thinker with the ability to communicate key messages clearly and concisely. You’ve used these skills to influence others and contribute to the vision and direction of a team.
• Exceptional organizational skills and attention to detail.
• Demonstrated ability to work cross-functionally and across all levels of the internal organization. You have influenced both up and across the organization in past roles.
• Must be a self-starter and able to follow through on key commitments.
• Ability to provide leadership, coaching and business minded skills while developing key relationships with customers and internal sales teams.
• Ability to create success in an ambiguous internal and external environment. You can navigate the grey areas and help others navigate them as well.
• Experience giving persuasive presentations on complex topics to customer and internal stakeholders.
• You do not tolerate mediocrity and demonstrate a growth mindset to push yourself and our team to continued and accelerated success.
• Ability to travel up to 25-50% of the time, as needed.
• Bachelor’s degree in relevant field, or equivalent combination of education and experience.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote 

About This Role

iRhythm is currently seeking an experienced and motivated Health IT Program Manager to join our Digital Solutions team. This is a remote position that can be located anywhere in the US. This is a new role on our team and will be responsible for designing and deploying technology-enabled solutions to enhance the overall experience of iRhythm’s health system partners. You will oversee the creation of processes and tools that encourage effective Zio adoption, drive optimal usage of the EMR and other software tools, lead education of our staff and customers about best practices, and serve as a hub for information flow for this area across our company. Managing this role successfully will take a mix of people skills, project & process management, healthcare industry knowledge, and influence up, down, and across the organization.

Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Goals of this role:

• In partnership with cross-functional teams, support our growth goals of Zio adoption across health systems and innovative channels.
• Create awesome stuff. Use your innovative mindset and systems thinking to create new programs, tools, and offerings that our teams can implement across our customer community to make their experience with Zio more beneficial and streamlined.
• Accelerate and optimize the adoption of digital solutions (e.g. EHR integrations) within our health system partners, via these scalable solutions and programs.

Specific job responsibilities include:

• Support company priorities such as improving device return rates, increasing patient access and care pathway development, and partnering with our product team to drive a customer-centric roadmap.
• Deeply understand our customers’ workflows (in the EMR and in care settings) and develop best practices for implementation of our Zio service via available technology solutions.
• Assist sales and account management teams in explaining iRhythm’s EHR integration workflows, optimal EMR configuration opportunities, and recommendations to prospective customers.
• Establish relationships with high priority decision makers, physicians, and C-Suite in health information technology to facilitate access to Zio and influence further adoption.
• Align iRhythm digital capabilities with customer EHR capabilities to enhance the experience with Zio for clinicians, support staff, and administrators.
• Assist commercial organization in monitoring external technical and business environment for innovative needs, and in developing new resources for use with customers.
• Identify and develop key opportunities between iRhythm and relevant HIT vendors, influencers, policy makers, customers or other key stakeholders across the industry.
• Provide educational support to the broader iRhythm commercial teams regarding existing capabilities and emerging trends/implications in our digital technology solutions.
• Oversee and facilitate the development of processes and best practices to incorporate into our EHR integration implementations. Develop tracking tools and feedback mechanisms to ensure these are broadly adopted and are making the intended impact.
• Based on customer success data for health systems, identify opportunities for workflow or process improvement and coordinate effective follow up to drive those improvements.
• Develop KPIs that demonstrate the importance and impact of an effective adoption and readiness program for customers implementing an EHR integrated workflow. Own the ongoing improvement of these measures.
• Develop post-implementation workflow adoption tracking mechanisms and processes for re-engaging with customers as needed.

About you:

You are a pioneer that isn’t afraid to take calculated risks. You’re a big picture thinker that can both perform the analysis and then develop the strategy and implementation plan to take action on your findings. You are a strong communicator that is equally comfortable influencing a clinician’s workflow decisions as you are presenting a new strategic initiative to internal leaders to change a process or direction. While a large piece of this role is customer-facing, this team interacts with nearly every other division at iRhythm, and we are looking for someone that is excited about building out a new function that has the opportunity to both improve our customer’s adoption of our digital solutions and to drive significant business growth for our company.

The ideal candidate will have experience working with health systems and developing EHR and operational workflow recommendations on either the health system or vendor side.

In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• At least 5 years of experience with EHRs (Epic, Cerner, or Athenahealth experience preferred).
• Significant knowledge of, and experience with, EMR workflow development and best practices for user adoption and education within a health system setting.
• Experience working in the cardiology space is ideal, either in an operational or support role within the health system or vendor.
• Demonstrated strategic, analytical and problem-solving thinking.
• Significant experience with Microsoft Office (Visio, Word, PowerPoint) and associated tools for workflow documentation, user education, and project management.
• Excellent communication and presentation skills
• Proven success working with health systems or providers in a strategic and consultative capacity, ideally including how to effectively leverage Health IT tools with customers and prospects.
• Strong understanding of the healthcare landscape and health economics is preferred.
• Experience in a clinical informatics role (either at a health system or vendor) is a bonus.
• Bachelor’s degree or relevant experience in the healthcare field.

• Ability to travel up to 50% of the time, as needed. This may include travel to customers, conferences, internal meetings, or other in-person opportunities.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

About This Role

The Manager, US Events will lead the strategy, planning, and execution of all major internal and external events within the United States. This role is critical to enhance iRhythm’s visibility, engagement, and presence across multiple channels, including industry tradeshows, the annual Global Sales Meeting, and key regional and account-based events. The Manager, US Events will work collaboratively with cross-functional teams to ensure events align with iRhythm’s strategic objectives, effectively support brand initiatives, and deliver an exceptional experience for all attendees.

Key Responsibilities:

Event Strategy and Planning: 

• Develop and implement a comprehensive events strategy that aligns with company goals, brand positioning, and commercial objectives.
• Design event programs that meet targeted business needs, support sales goals, and promote customer engagement and growth.
• Serve as an advisor to leadership, providing insights on trends, best practices, and innovation in event strategy. 

Event Execution and Logistics:

•  Oversee all aspects of event management, including venue selection, vendor negotiations, budget management, on-site coordination, and post-event analysis
• .Ensure smooth execution of events, including logistics, registrations, travel arrangements, audiovisual needs, and vendor management. 
• Manage relationships with third-party vendors, maintaining the highest standards of service, while adhering to company policies and compliance requirements.

 Stakeholder Collaboration and Communication:

• Partner closely with cross-functional teams including sales, marketing, product management, and regional teams to align event objectives and deliver cohesive messaging.
• Collaborate with Marketing and Commercial Strategy teams to enhance pre- and post event engagement and maximize lead generation and follow-up.

 Budget and Performance Management:

• Develop and manage event budgets, ensuring alignment with financial objectives and accurate financial reporting. 
• Measure and report on event outcomes, including ROI, lead generation, brand impact, and attendee satisfaction.
• Continuously optimize event processes and strategies based on feedback, metrics, and industry best practices.

Qualifications:

• Bachelor’s degree in marketing, communications, event management, or a related field; advanced degree a plus.
• 10+ years of experience in event management, ideally within the healthcare or med-tech industry
•  Demonstrated success in the development and planning of strategic events, executing large scale industry tradeshows, sales meetings, and regional events with measurable business impact.
•  Strong organizational, project management, and budgeting skills, with the ability to manage multiple events simultaneously.
•  Excellent interpersonal, negotiation, and communication skills to effectively engage with internal and external stakeholders.
• Proficiency with event management software, CRM, and project management tools.
•  Ability to travel domestically, as required, to oversee event execution.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

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#LI-Remote

About This Role

iRhythm seeks a highly motivated and successful medical Territory Manager to call on major health systems throughout their region, focusing on cardiology, electrophysiology, and other applicable stakeholders, to expand the growth of the Zio Patch platform. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Prospecting, developing, and closing new business.  This requires building support from EP’s, cardiologists, and other clinical stakeholders.  Must be able to target and identify  key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within the territory.
• Consistently achieve territory sales goals and objectives.
• Build advocacy and champions within facilities to help drive the business.
• Enhance iRhythm’s relationship with providers and systems through strategic partnership with our payer relations and billing teams. 
• Develop a pipeline of sales opportunities within assigned territory and execute on those opportunities.
• Partner with facilities to manage existing service business, including workflow management, inventory, and depth and breadth of product usage throughout facilities.
• Utilize salesforce.com to manage all aspects of business: sales leads, daily activity, report generation, including providing timely and accurate feedback.
• Cultivate a business plan and formulate sales strategies to attain revenue goals.  Partner with sales leadership to identify and evaluate market opportunities and potential to establish and achieve annual sales objectives.
• Promote iRhythm as a leader in cardiac diagnostics and monitoring.
• Strong analytical, communication, and interpersonal skills.
• Adaptive, innovative, and a team leader

 About You:

• Must have a Bachelor's degree and a minimum of 5 years related sales experience; with at least 3 years in medical device sales.  Cardiology and electrophysiology call points preferred.  IDN experience also preferred.
• Demonstrated success developing and executing a strategic sales plan
• History of outstanding achievements and proven sales skills.
• Strong analytical, communication, interpersonal skills; Very adaptive, innovative, and results driven
• Strong work ethic and customer focus are required.
• Experience with Salesforce.com or similar sales tracking system preferred.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB1

#LI-Remote

Job Overview: The Clinical Service Representative will provide clinical expertise and support to patients, providers, and internal teams, focusing on specialized inquiries. The role requires medically trained1 personnel to ensure all inquiries are addressed accurately, with a focus on patient safety and regulatory compliance. The Clinical Service Representative functions as a key liaison between the patient and iRhythm, managing all requests with urgency and clinical precision. Working in a collaborative environment, this role supports iRhythm’s mission to improve healthcare and enhance patient experience.

Responsibilities and Duties:

· Provide expert clinical support by addressing specific inquiries related to off-label use, pediatric cases, alternative patch placement, pacemaker/ICD and other medical concerns.

· Ensure accurate communication of clinical information and guidance on product usage to patients and healthcare providers.

· Respond to inquiries and manage call escalations that require advanced clinical knowledge, ensuring compliance with regulatory and quality standards.

· Serve as a clinical liaison between patients, providers, and internal teams, focusing on improving outcomes and ensuring patient satisfaction.

· Maintain up-to-date documentation of interactions and cases within CRM and other related systems.

· Participate in ongoing training to stay current with clinical guidelines and best practices related to cardiac monitoring and device usage.

· Manage inbound and outbound calls, providing personalized clinical support and troubleshooting, while adhering to company protocols.

· Ensure HIPAA compliance and manage sensitive patient data with strict confidentiality.

· Engage in collaborative training sessions and meetings, primarily conducted in a virtual environment.

Qualifications:

· Minimum of 2+ years of clinical experience in a medical environment, with a focus on cardiology or a related field preferred.

· Certification or licensure in a medical field (e.g., Certified Cardiac Technician, Registered Nurse, or equivalent).

· Experience in handling medically sensitive information and knowledge of HIPAA regulations.

· Proficient in using Microsoft Office (Outlook, Word, Excel) and Customer Relationship Management software (e.g., Salesforce).

· Ability to manage high call volume with clinical accuracy and efficiency.

· Strong verbal and written communication skills, with the ability to explain complex clinical information to non-medical personnel.

· Demonstrated commitment to patient care, with excellent problem-solving skills and the ability to work independently.

· Proven experience in managing time-sensitive and regulatory-compliant tasks.

· Ability to manage a fast-paced, high-growth environment with a focus on continuous learning.

Working Conditions:

· iRhythm Technologies provides 24/7 clinical support for patients. The Clinical Service Representative role may require working weekends, holidays, or shifts as part of the regular schedule, subject to business needs.

· Remote work capabilities, with specific requirements for high-speed internet, secure workspace, and appropriate equipment (e.g., dual monitors).

o In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability.

o Additional Home Office Requirements:

§ Secure environment for all related activities.

§ Desk space for laptop and two monitors to be set up.

· Potential for in-office work during select times of the year for training, meetings, or IT-related needs. Advanced notice will be provided for such requests.

Key Metric Expectations:

· Attendance and punctuality to ensure consistent coverage of clinical support lines.

· High-quality scores on clinical interactions and documentation reviews.

· Adherence to schedule for clinical call availability, with specific metrics for call volume, handling time, and clinical response accuracy.

· Strict compliance with HIPAA and privacy regulations, with regular monitoring of escalations and regulatory adherence.

· Metrics related to average call wrap time, productivity, and service levels, adaptable based on business needs.

OT and Holiday Potential:

· Overtime opportunities will be available on a request-and-approval basis.

· Holiday shift coverage will follow a bid/lottery process to ensure consistent availability for clinical support during critical times.

1Medically Trained:

For purposes of this job description, Medically Trained personnel is defined as a person with background in medical knowledge, patient care, or clinical procedures. Qualifications for being "medically trained" includes, but is not limited to:

1. Medical Degree or Certification:

o Doctors (MDs or DOs)

o Physician Assistants (PAs)

o Nurse Practitioners (NPs)

o Registered Nurses (RNs)

o Licensed Practical Nurses (LPNs)

o Certified Medical Assistants (CMAs)

o Certified Emergency Medical Technicians (EMTs)

2. Allied Health Professionals:

o Respiratory Therapists

o Radiology Technicians

o Physical Therapists

o Occupational Therapists

3. Specialized Training Programs:

o Training in medical technology, lab work, or clinical research settings, such as Clinical Research Coordinators (CRCs) with specific training in regulatory compliance and clinical trials.

4. Certified Cardiac Technician (CCT):

o CCT generally qualifies as "medically trained." These technicians are specifically trained in areas such as ECG interpretation, arrhythmia monitoring, and cardiac patient care, all of which involve clinical knowledge and skills related to healthcare. Their certification indicates that they have undergone formal training in cardiac diagnostics and patient data handling, which aligns with the definition of medically trained.

FLSA Status: NonExempt

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About This Role

As a Staff Product Security Analyst, you will play a critical role in safeguarding our medical devices by identifying, assessing, and mitigating security risks specific to the healthcare industry and medical devices. You will be embedded with the software engineering and work closely with cyber security, development teams, product managers, and regulatory affairs to ensure that security is integrated into the product development lifecycle from the earliest stages, in compliance with Regulatory Agencies’ Cybersecurity requirements (e.g., FDA, BSI and PMDA).

Responsibilities:

Lead and own the end-to-end device product security management process with the following responsibilities:

· FDA Cybersecurity Compliance: Ensure compliance with FDA Cybersecurity guidance and regulations through collaboration with the Cyber Security, Regulatory and Quality, and Systems Development teams.

· Risk Assessments: Conduct comprehensive risk assessments of medical devices, identifying potential vulnerabilities and threats specific to the device hardware, firmware, and associated software.

· Threat Modeling: Develop and maintain cyber threat models for medical devices, considering factors such as patient safety, cyber security data privacy, and operational continuity.

· Software Bill of Materials (SBOM): Familiarity with SBOMs and the ability to communicate technical details effectively

· Product Security Policy documentation: Develop and maintain required medical device cyber security documentation as part of the device DHF including pre and post market cyber security activities and filings.

· Data Flow Diagrams: Ability to detail data flow diagrams at sufficient detail that can be leveraged throughout the threat modeling process.

· Security Design Reviews: Participate in security design reviews of medical device architectures and implementations, cybersecurity impact assessment from device design changes and providing recommendations for system security requirements that meet Regulatory and QMS requirements.

· Secure Coding Practices: Promote and guide secure coding practices within development teams, providing guidance and training specific to medical devices.

· Incident Response: Assist in the investigation and resolution of security incidents related to medical devices, coordinating with relevant teams to minimize impact and prevent future occurrences.

· Vulnerability Management: Assist the Cybersecurity team in execution and maintenance of the vulnerability identification program for medical devices, including vulnerability scanning, patching, and remediation.

· Data Privacy: Collaborate with the Privacy Team to ensure compliance with data privacy regulations, such as HIPAA, GDPR, and other applicable laws.

Qualifications:

· Bachelor's degree in computer science, information security, or a related field.

· 12+ years of experience in information security, with a focus on product security for medical devices.

· Strong understanding of security principles, methodologies, and tools specific to medical devices.

· Exceptional writing, editing, and proofreading abilities.

· Familiarity with content management systems (CMS) and/or document repository systems.

· Experience with vulnerability scanning, penetration testing, and threat modeling in the healthcare context.

· Expertise with FDA Cybersecurity guidance, regulations, and industry best practices.

· Familiarity with other Cybersecurity frameworks such as the NIST Cyber Security Framework and NIST SP 800-171.

· Knowledge of secure coding practices and development methodologies (e.g., Agile, DevOps) for medical devices.

· Experience with medical device design control requirements for software development and regulatory processes.

· Excellent problem-solving, analytical, and communication skills.

· Demonstrated ability to work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results. As well as creates formal networks involving coordination among groups within and outside of their assigned function.

Preferred Qualifications:

· Certifications such as CISSP, CISM, CISA, or specialized medical device security certifications.

· Experience with international medical device cybersecurity frameworks and standards (EU MDR, Japan JIS T 2304 (IEC 62304)).

· Knowledge of specific programming languages and technologies used in medical device development.

FLSA Status: Exempt

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About This Role

The Sr. IT Infrastructure and Systems Engineer for endpoints is a critical member of the Corporate IT team, responsible for solutions engineering and operations of iRhythm’s infrastructure and systems.  Utilizing skills and experience, this person will work with peers on the Corporate IT team to design, test, build and production of our IT systems, including network, storage, compute, communication and collaboration services across our on-premises, co-location data centers, and cloud-based environments.

What You'll Be Doing:

Duties in this role include:

• Responsible for the design, build and support of endpoint technologies
• Implement secure and fault-tolerant solutions
• Provide technical leadership, support and architectural direction across multiple teams and domains
• Server as an internal escalation point
• Plan and execute projects across the infrastructure landscape
• Lead and participate in infrastructure and systems and application projects
• Migrate systems from on-premise to co-location sites to cloud
• Mentor less senior staff
• Vendor management and interaction for hardware, software, and service troubleshooting and resolution
• Help define and execute the strategy for infrastructure and systems across the enterprise
• Develop solutions for international expansion

What You Need for this Position

Personal:

• Self-sufficient, self-managed, self-motivated, must be effective working independently.
• A service-oriented mindset with a focus on creating value for our internal customers and business partners.
• High energy and ability to work independently in a very fast growth environment.
• Discipline to document your work required.
• Ability to work with a project oriented approach for deliverables.
• Work schedule flexibility required as some work must be completed after business hours.
• Experience interfacing with and managing vendors and managed service providers.
• Experience operating in a 24x7 international company (US, APAC & EMEA) with compensated on call rotation.
• Excellent interaction and communication skills; ability to communicate (both written and verbal) clearly and concisely.
• Previous experience in healthcare, life-science, pharma or bio company a plus.
• Experience working in a SOX regulated company a must.

Technical:

• 12-16 years of hands engineering experience with enterprise local and wide area networks, servers and storage systems
• Expert level experience with SCCM
• Expert level for design, implementation and management of Microsoft Intune
• Expert knowledge and hands-on experience with Microsoft Server operating Systems & Active Directory.
• Architectural level knowledge of cloud compute and storage (AWS and Azure)
• Previous experience developing disaster recovery and business continuity solutions.
• Expert level Experience with Microsoft collaboration suite (Office 365 Mail, Teams, SharePoint, OneDrive).
• Expert level at Scripting a requirement.
• Expert level for JAMF implementation and administration
• Expert level experience with patch deployment required.
• Experience with network and systems monitoring a plus.
• Experience with ITIL a requirement.
• Experience with Linux a requirement
• Expert level experience with designing infrastructure and administration of Apple devices
• Routing and switching experience.
• Experience with Crowdstrike and EDR technologies required

Education and Certifications

• Minimum AA degree in Information Systems, related field, or equivalent experience
• Cisco Certification a plus
• O365 Certifications required
• AWS Certifications required
• Windows certification required

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-Remote

About This Role

The Corporate Controller will be responsible for overseeing the accounting and financial reporting functions of the organization, leading toward the accuracy, integrity, and compliance of financial statements in accordance with generally accepted accounting principles (GAAP), regulatory requirements, and public company standards. The Controller will manage the accounting team, work closely with senior leadership, and report directly to the Chief Accounting Officer (CAO). This role is critical to supporting the company’s financial operations and internal control environment, ensuring transparency, and providing insightful financial analysis to facilitate business decision-making. The Controller leads the day-to-day accounting operations and month-end close. Responsible for meeting deadlines and a multitude of accounting activities including general ledger preparation and financial reporting. The Corporate Controller provides positive and proactive leadership to the organization, and specifically for the global Accounting team.

Key Responsibilities include:

1. Financial Reporting & Compliance:

• Oversee the preparation of accurate and timely internal and external financial statements (quarterly, annual) and earnings release support in compliance with GAAP and SEC regulations (10-K, 10-Q, 8-K, etc.).
• Technical expertise relating to US GAAP, covering accounting for balance sheet and P&L areas. Areas of importance (not all inclusive) include revenue recognition, leases, debt, consolidation, foreign currency, fair value, disclosure, etc. Ensure compliance with all relevant accounting standards, SEC filings, and SOX (Sarbanes-Oxley) internal controls
• Leadership and coordination around the external audit, quarterly review, and ad hoc processes, liaising with auditors to ensure a smooth and efficient audit.
• Review and ensure proper documentation of all accounting transactions, ensuring adherence to corporate policies and regulatory standards.

• Leadership for the general ledger, accounts payable, expense reimbursement, payroll, equity administration, and tax & treasury functions.
• Establish and maintain accounting policies and procedures to ensure the efficient and accurate operation of the accounting department.
• Monitor and manage the month-end, quarter-end, and year-end closing processes to ensure deadlines are met.
• Lead cross-functional and internal Finance oriented projects to meet objectives and improve efficiencies and effectiveness of the organization.

• Maintain and improve the company’s internal control structure in accordance with SOX requirements.
• Develop and implement policies for internal financial controls and audit processes.

• Work closely with the finance team to prepare accurate financial forecasts, budgets, and projections.
• Provide insightful analysis of financial data to support strategic decision-making, including key performance indicators (KPIs) and variances from budget.
• Assist in the preparation of board and board committee reports, investor relations materials, and other external communications.

• Lead, mentor, and develop a high-performing accounting team, fostering a collaborative and efficient work environment. Provide consistent, timely, and motivational communications.
• Manage the recruitment, training, and professional development of accounting personnel.
• Provide leadership to ensure that accounting activities are completed in a timely and efficient manner.

• Oversee the preparation of corporate tax filings, ensuring compliance with international, federal, state, and local tax regulations.
• Lead activities supporting indirect taxation, including sales & use, VAT, GST, property, and business taxes.

• Oversee cash flow management and investment accounts.
• Ensure proper accounting treatment of cash receipts, disbursements, and financial instruments.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field (CPA or equivalent preferred).
• At least 15 years of accounting experience, including a minimum of 3-5+ years in a corporate controller or senior accounting role for a public company.
• Extensive knowledge of GAAP, SEC reporting requirements, and Sarbanes-Oxley compliance.
• Strong leadership abilities with a track record of managing and developing teams.
• Excellent communication skills with the ability to interact effectively with senior executives, auditors, and external stakeholders.
• Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and proficiency in financial modeling and analysis. ERP implementation experience a plus.
• Strong analytical skills and attention to detail with the ability to translate complex financial information into clear, actionable insights.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

The Senior Manager, Tax and Treasury is a key management role within the Finance team, responsible for managing all aspects of tax compliance, strategy, and planning, as well as overseeing the company's treasury functions. This position will ensure that the company remains compliant with all tax laws (domestic and international), while also optimizing cash flow, managing liquidity, and mitigating financial risk. The Senior Manager will oversee interactions with external tax professionals and auditors to ensure tax-related audit procedures are completed in a timely & efficient manner, and coordinate with outside service providers on international tax compliance. They will work closely with senior leadership and cross-functional teams to drive financial strategy and business operations in a complex global regulatory environment.

Key Responsibilities

Tax Management:

• Tax Compliance & Reporting: Coordinate and manage the preparation of federal, state, and international tax filings for the organization, ensuring timely and accurate tax returns and documentation. A combination of in-house and outsourced activities.
• Tax Planning & Strategy: Develop and execute global tax strategies that optimize the company’s tax position including expansion into new jurisdictions, with a focus on minimizing liabilities and ensuring compliance with US and foreign tax law. Responsibilities also include support for M&A activities relating to taxation.
• Transfer Pricing: Lead transfer pricing initiatives and projects in the context of the company's growing business, and develop methodologies and policies to integrate transfer pricing tax requirements to guide the business in managing risk.

• Tax Credits: Coordinate and manage R&D credit study (internally and externally driven) to qualify for R&D tax credit.

• Indirect Transactional Taxes: Lead the preparation and filing of various indirect taxes, including sales & use, VAT, GST, property, franchise, business, and other relevant taxes.
• Tax Provisioning: Lead the preparation of quarterly and annual tax provisions in accordance with US GAAP ASC 740 (or relevant accounting standards), ensuring accurate reporting for SEC-filed financial statements.
• Financial Reporting: Coordinate and manage the preparation of quarterly and annual income tax provisions in accordance with ASC 740 (or relevant accounting standards), ensuring accurate reporting for SEC filed financial statements.
• Audit and Internal Control Support: Coordinate with external auditors and tax advisors to manage tax audits and disputes, providing necessary documentation and support to resolve issues efficiently. Establish and maintain internal controls over financial reporting (i.e., SOX 404) to ensure compliance with established policies and procedures.
• Tax Risk Management: Identify potential tax risks and opportunities for the business, ensuring that proper controls are in place and providing recommendations for risk mitigation.

Treasury Management:

• Cash Flow & Liquidity Management: Oversee day-to-day treasury operations, including managing company liquidity and bank relationships to optimize working capital. Assist and support in cash reporting and forecasting activities.
• Debt & Financing: Manage the company’s debt structure, including planning, issuing, and servicing debt. Assist with the analysis and execution of capital raising strategies, including debt and equity transactions.
• Cash Management & Banking Relationships: Maintain and optimize relationships with banking partners, including negotiating fees, services, and managing cash balances to ensure effective cash utilization.
• Investments: Oversee the company’s investment strategies, including cash reserves and short-term and longer-term investments. Review quality of investments and provide routine reporting to senior leadership.
• Treasury Operations & Reporting: Ensure the accuracy of treasury reports and metrics, tracking all financial transactions related to treasury operations, debt, and investments.

Cross-functional Collaboration & Leadership:

• Business Partnership: Work closely with senior management, FP&A, accounting, legal, and business units to align tax and treasury activities with the company’s financial strategy and operational needs.
• Regulatory Compliance: Stay abreast of changes in tax and financial regulations, ensuring company policies and practices are in compliance with all federal, state, and international laws.
• Leadership & Development: Manage and mentor a team of tax and treasury professionals, providing guidance and fostering a collaborative and high-performance culture.

Qualifications:

• Bachelor's degree in Accounting, Finance, Economics, or a related field. CPA, CMA, CFA, or advanced degree (e.g., Master’s in Taxation or Finance) preferred.
• 8 to 10 years (10 to 12 years is preferred) experience in tax, with a combination of public and private. If experience in private, with at least 3 to 5 years in a management role at a public company or similar-sized organization.
• Strong technical knowledge and practical experience with U.S. and international tax laws, financial regulations, and treasury management practices for a multinational corporation.
• Experience with tax compliance and reporting for public companies, including tax provisions (ASC 740), SEC filings, and Sarbanes-Oxley requirements.
• Proven track record of managing cash flow, liquidity, debt, and risk management in a complex corporate environment.
• Strong leadership skills and the ability to work effectively with senior executives, external advisors, and cross-functional teams.
• Excellent analytical, communication, and interpersonal skills. Sound judgment and ability to provide recommendations regarding policy and strategy.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with tax and treasury management software.

Preferred Skills:

• Experience with multinational tax strategies, transfer pricing, and global tax compliance.
• Practical experience with international tax computations such as GILTI, Subpart F, etc.
• Experience in treasury systems, cash forecasting tools, enterprise resource planning (ERP) software.
• Knowledge of debt financing, capital markets, and investor relations for publicly traded companies.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

Analyze Data and Create Formal Reports from Multiple Devices

This remote, multi-week training will require on-camera participation and studying to learn tools to sort, edit and display data. Successful candidates will have a high level of computer literacy on multiple programs and platforms. You will receive daily scores, weekly coaching sessions, and support to grow your skill sets and learn more advanced strategies.

You MUST live in the state of California to be considered for this opportunity

Work Shifts Available

• Monday – Friday: 5-day work week/40-hours per work week
• 8:00am – 4:30pm (PST)
• This is a hybrid/remote/work from home position, a strong internet connection will be necessary. 
• MUST live in the state of California to be considered for this opportunity

Specific Job Responsibilities Include

• Reading, interpreting, and reporting on 90 second ECG strips in a fast-paced environment
• Continuously develop clinical knowledge, particularly ECG rhythm interpretation skills
• Ensure quality reports while meeting productivity metrics
• Communicate critical findings to medical professionals verbally and in writing 

Qualifications

• Experience in ECG/EKG interpretation preferred
• In lieu of experience ECG/EKG Technician Certification from an accredited program required
• Associate degree or 2 years college course work (preferred) High School Diploma or GED (required)
• CCT Certification Requirement: If you’re not currently CCT certified, you will have 90 days after the conclusion of training to become certified. iRhythm will reimburse the cost of the certification.
• Other related certifications or licenses may qualify (e.g., RN or Paramedic-P)
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Knowledge of medical terminology specific to cardiology is helpful
• Intermediate level PC proficiency
• Excellent interpersonal, organizational, and communication skills
• Excellent attention to detail
• Positive attitude and team player

The rest of your career should begin at iRhythm.

Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to sit for a prolonged period.

What's in it For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.  Additionally, we offer:

• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips and PTO
• Wellness/ cultural committee/charity events

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes, and so much more!

FLSA Status:Non-Exempt

#LI-

About This Role

We are looking for a Key Account Manager.In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships, while meeting and exceeding KPIs.  Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact. 

What you’ll be doing

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act in a timely manner to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

What We Need To See

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self-directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
• Exceptionally collaborative, highly responsive, flexible, and adaptive.
• Must be willing to travel up to 20%.

Ways to Stand Out

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
• Proven understanding of how to apply key performance measurements to drive commercial development.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB1

#LI-Remote

About This Role

The successful candidate is responsible for driving strategies that drive a team of Key Account Managers (KAMs) to deliver KPI improvement, maintenance, and retention of the business, while also cultivating and sustaining long term relationships within iRhythm’s largest customer base. This individual will set the vision and integrate coaching and development throughout the entire KAM team. The candidate will work closely with other cross-functional leaders to ensure iRhythm’s strategies are being executed.

Specific job responsibilities include:

• Partner with the iRhythm sales leadership to ensure the success of customer accounts, focusing on key account performance indicators to drive the activities of the Key Account Management team. Including: onboarding ramp, continued growth in pull-through, account satisfaction, prescriber performance, clinical effectiveness, timeliness of report posting.
• Work cross-functionally with sales, marketing, manufacturing, and clinical leadership to grow the scope and customer impact of this organization.
• Act as the conduit to internal iRhythm teams for account issues from identification through to resolution.
• Develop post-sales service offerings to increase adoption of the iRhythm service within accounts.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Manage a team of 8-10 Key Account Managers who are driving customer improvement, retention and growth of our core business
• Work to make iRhythm a great place to work through building workplace environment programs that build upon the health of the workplace to motivate employees to achieve their highest level
• Work as a member / leader of special or ongoing projects that are important to iRhythm Technologies

About you:

• 10+ years of proven experience in healthcare sales, account management, customer success, 5+ years of leadership experience. Internal candidates - in lieu of direct management-level experience, performance and work experience at iRhythm may be considered
• Proven healthcare experience and detailed understanding of customer and patient workflows and the information needs to deliver services
• Exceptionally collaborative, flexible, and adaptive when working with customers and various teams within iRhythm
• Strong leadership skills with the ability to guide teams through periods of high growth
• Strong communication, and interpersonal skills.
• Strong work ethic and results focus are required.
• Ability to multi-task and prioritize tasks in fast paced environment, real-time environment
• Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
• Proficiency and skilled at offering both verbal and written communication
• Bachelor’s degree with relevant experience required
• Ability to travel 20% of time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

Director, Clinical Operations
Location: Hybrid – Deerfield, IL; San Francisco, CA;

iRhythm Technologies is seeking an experienced and dynamic Director of Clinical Operations. In this hybrid role you will drive operational excellence, lead strategic planning, and enhance workflow processes across the Clinical Operations organization. A key component of success in this role is the ability to influence, collaborate, and navigate a global, matrixed environment. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! 

Key Responsibilities:

• Strategic Leadership & Team Development:
• Participate in the strategic management, planning, and operational leadership of clinical operations.
• Provide clear direction to build engaged, high-performing teams that align with iRhythm’s mission and vision.
• Foster a culture of collaboration, excellence, and continuous improvement within the clinical operations teams.
• Process Optimization & Operational Excellence:
• Drive process improvement initiatives by identifying workflow inefficiencies and optimizing systems for greater productivity and quality.
• Use key performance indicators (KPIs) to measure operational success, analyze trends, and make data-driven decisions.
• Ensure accurate, timely reporting of operational data to inform decision-making across teams.
• Oversee fiscal management and cost efficiency in clinical operations to ensure financial sustainability.
• Cross-Functional Collaboration:
• Collaborate with Clinical Quality, System Development, and other cross-functional teams to drive continuous quality improvement activities.
• Actively engage with internal and external stakeholders, ensuring alignment on goals and expectations.
• Strengthen partnerships across departments to define, prioritize, and allocate resources for clinical projects and initiatives.
• Talent Management & Recruitment:
• Partner with HR and Talent Acquisition to recruit and onboard top talent for Clinical Management & Operations teams.
• Support the professional development and growth of the Clinical Operations teams, fostering a culture of inclusion, engagement, and belonging.
• Clinical Quality & Safety:
• Ensure clinical practices adhere to iRhythm’s patient-first, quality-driven culture, prioritizing safe, effective, and timely patient care.
• Evaluate, analyze, and communicate quality metrics in accordance with established performance standards for individuals and teams.

About You:

We are looking for a strategic, results-driven leader who thrives in a fast-paced, evolving environment and has a passion for driving excellence in clinical operations.

Qualifications:

• Education:
• Bachelor’s degree required. Master’s in Health Administration (MHA) or MBA is highly preferred.
• RN or equivalent clinical credentials are preferred.
• Experience:
• Minimum of 7 years of management experience in the medical device, healthcare services, or related field, with a focus on leading large-scale teams required.
• Experience in cardiac sector preferred.
• Skills & Competencies:
• Proven ability to manage workflows and drive operational efficiency, ensuring high productivity and quality outcomes.
• Expertise in team development, with a strong focus on fostering engagement, inclusion, and a culture of belonging.
• Strong business acumen with a solid understanding of industry trends, market dynamics, and financial performance.
• Creative problem-solving skills within established best practices and regulatory guidelines.
• Timely, informed decision-making based on facts, goals, constraints, and risks.
• Highly collaborative with the ability to work effectively in a matrixed organization across various functions and locations.
• Excellent critical thinking, communication (verbal and written), and project management skills.

FLSA Status: Exempt

#LI-JR1

About This Role

iRhythm is currently seeking an experienced Revenue Cycle Business Partner. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! 

Responsibilities: 

• We are on a mission to find the right Revenue Cycle Business Partner (formerly known as Field Reimbursement Specialist) with a persuasive and collaborative approach to support both our internal sales team and other external partners, including doctors, clinic directors, practice managers, & scheduling/billing/coding coordinators. 
• This position is responsible for managing the day-to-day revenue cycle support needs of internal Revenue Cycle Services (managerial stakeholders), sales organization, and external key stakeholders, and meeting designated SLAs, and role defined KPIs. 
• Functions as Subject Matter Expert (SME) in all things billing, coding, & reimbursement with an emphasis in compliance. 
• The RCBP provides logistical reimbursement education and support for customers that utilize Zio XT/AT® outpatient cardiac monitors supplied by iRhythm Technolgies, Inc (iRT). 
• These customers may include hospitals/hospital outpatient departments, physician practices, and other appropriate site-of-care facilities. 
• The RCBP will work closely with managerial key stakeholders, AVPs, RSDs, TMs, billing & collections staff and other professionals involved in securing appropriate reimbursement for the use of Zio AT/XT® outpatient cardiac monitors and related services. 
• If necessary, the RCBP will interact with patients being served by these customers, to assist providers as well as patients addressing barriers to appropriate access. 
• Provides information related to product coverage and reimbursement to appropriate clinic, hospital, provider practices, and other site-of-care facilities. 
• This information may include payer specific requirements for claims processing, information regarding prior authorizations and the appeals process, as well as general information regarding the services provided. 
• Proactively educates prescriber office personnel so that they may help patients gain access to our products through effective utilization of iRhythm’s robust Financial Assistance Program and other financial options to lower patient costs. 
• Delivers in-service educational programs on coverage, coding and reimbursement, and medical necessity requirements to appropriate providers of care on all Zio service lines. 
• Addresses access and reimbursement issues arising from these customers and provides necessary education for them to secure appropriate reimbursement and access. 
• Interacts with healthcare professionals, as well as patients, if necessary, to understand the issue and work toward resolution. 
• Maintains communication with sales personnel throughout interaction and follows interaction through to resolution. 
• Coordinates with field sales regarding prioritization of accounts to ensure timely access to all Zio lines of service and provides appropriate follow-up. 
• Serves as a primary point of contact for onboarding new clinics and ensures all tasks are completed in a complete and timely manner. 
• Serves as an escalation point for all billing and reimbursement issues (to both internal and external stakeholders) and educates/trains on appropriate/available support programs as needed. 
• Provides cross functional team support for all billing, reimbursement, coding, compliance workflows as needed. 
• Provides approved materials describing such programs and refers to the applicable iRT resources and website(s) describing such programs as requested. 
• Recognizes patient’s rights and responsibilities and supports them in the performance of job duties; respects patient’s rights to privacy, confidentiality and abides by all appropriate HIPAA guidelines. 
• Completes assigned projects as directed in a timely manner. 
• Shares knowledge gained with other staff members and works as a team member. 
• Interacts with others in a positive, respectful, and considerate manner. 
• Performs other job-related duties as assigned. 

Qualifications:  

• Must have a consistent positive outlook and a driving need to succeed with every patient interaction.
• Up to 30% Domestic Travel may be required
• Bachelor’s degree required or equivalent experience 
• CPC Certification highly desired 
• Minimum of 5 years of managerial level healthcare billing, coding, reimbursement, and access experience required 
• Demonstrates iRT’s core values in interactions with both internal and external teams. 
• Strong understanding of revenue cycle processes and technology 
• Experience in field-based customer support role 
• Understanding of local, regional, and national commercial and public insurance markets 
• Strong understanding of specialty service line operations and specialty product distribution channels 
• Ability to work cross-functionally and succeed in a team environment while also demonstrating a high-level of personal accountability 
• Strong interpersonal and communication skills 
• Ability to travel (up to 10-15%) 
• Strong understanding of call center operations and patient-centric communications 
• Strong written and verbal communication skills 
• Ability to build strong interpersonal skills with all levels of employees – including executives and front-line staff 
• Strong project management and organizational skills 
• Solid sense of autonomy 
• Ability to be flexible and adapt to changing priorities and initiatives 
• Ability to be resilient during stressful or high-stake situations 
• Strong analytical/critical thinking skills 
• Strong work ethic with personal qualities of integrity and credibility 
• Ability to deal with highly sensitive and confidential material 
• Ability to plan and manage at both the strategic and operational levels 

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. Function as a liaison between the patient and the business to ensure that the patients requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.
• Display an ability to have attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in fast paced patient or healthcare provider focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non- insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.
• Strong evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for laptop and two monitors to be set up.

In Office Potential:At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient's requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.

Responsibilities and Duties: 

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. 
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts. 
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates. 
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned. 
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

• Provide clear verbal and written proactive communication to internal and external requests.
• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In-Home Office Requirements:  We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

• Secure environment for all related activities.
• Desk space for a laptop and two monitors to be set up.

In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.

Examples of Key Metric Expectations:

• Attendance, this is key to the success of the role.
• Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
• Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
• HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
• Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

• At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
• Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

#LI-WB-1
#LI-Remote