What makes us Qlik  

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

The Customer Success Organization (CSO)

Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our customer’s needs, and creating the right engagement for the right customer at the right time is key. The Customer Success Organization consists of Global Support, Customer Success Management, and Operations, collaborating as one team to ensure we understand customer needs, consumption, and outcomes, to create,deliver ,and manage a set of offerings that result in highly successful and loyal customers.

We are hiring a Renewal Account Manager  

As a Renewal Account Manager, you will work cross-functionally at Qlik and directly with your customers to drive renewal sales of our Qlik subscription software. You will be responsible for identifying/mitigating risk, accurate forecasting, driving upsell/cross-sell, and creating a consistent and favorable customer experience.

The Renewal Account Manager is a member of the Global Renewal Sales organization.  We are expanding this team because of the increase in volume and revenue for our business!  This truly is a growing organization and is a critical role vital to our corporate strategy for NRR Growth.

What you will do

• Lead the customer-facing renewal sales cycle from 6+ months out of renewal date to close.
• Develop successful relationships with your existing customers and partners
• Drive ARR growth and exceptional renewal rates through Qlik’s value-driven proposition
• Accurately Maintain a rolling 6-12 month forecast for your accounts
• Work cross-functionally with Sales, Customer Success, Onboarding & adoption to create a collaborative and cohesive customer experience.
• Utilize data to drive informed decisions for your customers and your territory. 
• Identify “at risk” customers, and their root cause for risk, and leverage Qlik’s internal and partner resources to drive positive outcomes.

To be considered for the role you must have the following skills and qualifications:

• 2-5 years in renewal sales, account management, inside sales, or field sales experience.
• Strong Track record of achieving & exceeding Quota/KPI based roles
• Experience in negotiating enterprise contracts, leveraging financial & contractual levers, and driving value through solutions.
• You’re Highly analytical and organized.
• You love winning people over and are a negotiator and influencer
• You don’t back down from conflict and are adept at conflict resolution
• You like to learn how things work, and Lout OVE to figure how to improve upon those changes
• You have been described as someone who always can see the big picture and how things are interconnected.
• Proficiency in Microsoft Excel and Salesforce (or other CRM).

Education 

Bachelor's degree or equivalent experience required

Location/Mobility

King of Prussia, PA

Remote- NC

Remote-FL

About Qlik

About Qlik

• Qlik Company Page – Who we are!
• Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward
• Competitive Benefits package
• Flexible working environment
• Giving back is a part of our culture – we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs
• Learn about our Corporate Responsibility Program by visiting Qlik.org
• Check out our careers in R&D here.
• Check out our company page on Linkedin!
• Follow us on Instagram @lifeatqlik and @Qlik @lifeatqliklund
• Check us out on Youtube!

The anticipated base salary range for this role is $71,900.00 MIN – 80,000.00 MAX per year.This position is bonus/commission eligible. Compensation offered will be based on factors such as the candidate’s location,job-relatedskills, education, experience,and other business and organizational needs. The final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. 

Qlik offers a comprehensive benefits package which includes, but is not limited to, group medical, dental and vision benefits, a 401(k) plan and match, flexible paid vacation, 10 paid annual company holidays, 9 days of annual paid sick leave (prorated upon hire), up to 16 weeks of paid parental leave, and mental and emotional wellbeing benefits.  

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the PayTransparencyNondiscriminationProvision.

If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

About the Platform Sales Team

The Platform sales team is an important engine working to drive transformation in companies across the globe. If you are a sales professional looking for an organization where you can thrive both as an individual and as part of a highly motivated team, this is a great opportunity to take your career to a new level.

In this role, you will be responsible for the retention and growth of our largest and most important Platform accounts by understanding their business goals and objectives. This is first and foremost a selling role! We operate in a highly competitive and quickly changing marketplace. While your primary responsibility is working with existing O'Reilly customers, you will need to ensure continuous adherence to the O’Reilly sales process and become an expert in our customization and training opportunities in order to succeed. We call this the O’Reilly backpack.

We have an incredible team focused on supporting you - a sales support organization (including Customer Relationship Managers) that will work closely with you and your accounts to maximize your daily, consultative selling time, product designers and engineers consistently enhancing our platform, and an editorial team which creates and curates the best content and training in the world. Customer success teams ensure your customers are seamlessly onboarded, keep customers continuously engaged and provide critical ongoing support. O’Reilly is a company that innovates around the customer and ensures you have what you need to succeed as a sales professional.

O’Reilly Media offers a highly intense, yet highly committed sales environment. As an O’Reilly team member, you will enjoy a world-class work atmosphere, competitive compensation, and benefit plans, collaborative leadership teams as well as a company geared to support your success.


 

About the Job

• Manage between 50-70 key clients and be responsible for both renewal and growth strategies across your account base always putting customer needs first
• Create and execute strategic account plans to ensure alignment with client initiatives and success metrics to grow each account
• You are expected to be the “resident expert” for each of your accounts and their respective industries. You will understand your account's business goals, challenges, competitors, leadership, and transformation objectives. You will be responsible and ready to share this information with colleagues across the company at any time
• Work with clients to create strategies to promote awareness, adoption, and expansion of the O’Reilly platform and services
• Maintain the appropriate mix of written correspondence, telephone contacts, online demonstrations, and onsite visits with clients in order to renew and grow platform, custom platform, and learning services solutions
• Introduce and upsell new O’Reilly “backpack” products and services to your customers
• Provide client feedback to the organization in a timely and productive manner
• Build contacts and networks in new areas of your client’s organizations - beyond your original stakeholders
• Work with CRM support team toanalyzeand determine overall account health and make proactive recommendations to encourage adoption and growth
• Contribute as an individual, but also collaborate with peers and management to help the team and the company achieve their overarching goals
• Documentation of all sales activities including client engagement, opportunity forecasting, and client support needs for CRM follow-up in Salesforce
• Participate in regular strategy meetings, sales meetings, and training sessions as required

About You

• Experience with cloud-based corporate learning services
• Understanding of subscription models
• Consultative sales training
• Business acumen and an understanding of general business principles
• Ability to communicate effectively both verbally and in writing. Most contact is via email, phone, web interactions, and in-person meetings
• Must have strong organizational skills and demonstrate successful use of various web-based selling tools including Salesforce, LinkedIn Sales Navigator,Zoom InfoandGong
• Strong interpersonal skills and history of working on highly collaborative teams
• Relationship focused and experienced in complex account management
• The ability to multi-task is essential
• Proficient in French, German or Spanish would be preferrable

Minimum Qualifications

• 4+ years of experience in sales or account management
• Bachelor’s degree strongly preferred
• Experience working with learning and development, HR and IT professionals preferred

About O’Reilly Media

O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.

At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a 

certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.

Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.

Learnmore:https://www.oreilly.com/about/

Diversity

At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.

Learnmore:https://www.oreilly.com/diversity