VANTREOis an Acrisure partner and a unique, fast-growing organization that offers a suite of insurance, education, and technology services. Providing our clients with an excellent customer service experience is very important to us. OurAccount Managers (AMs)are responsible for delivering fast, friendly, and accurate service for our producers and clients.

Coordinating proactive service on renewals, policy delivery and daily service requests, while adhering to our department policies, workflows & procedures is the core responsibility of this position. We look for team members to embrace our philosophies/culture and who are able to identify and seek out opportunities to enhance the experience of clients and fellow team members.

Acrisure is the fastest growing insurance brokerage firm in the U.S. with over 600 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market. Our team is comprised of innovative, talented individuals who are the driving force of the success we have experienced and continue to achieve in this fast-paced industry.

Essential Duties and Responsibilities:

• Promptly field and address client service calls and emails
• Manage home screen activities using the day of the week schedule with fewer than 25 activities on the screen daily
• Maintain a clean email box (fewer than 25 emails daily, sent emails are to be deleted once attached in EPIC and emails are not to be stored in folders)
• Communicate with clients and producers to obtain information for renewals, endorsements, claims, billing questions, payment arrangements, audits, certificates, cancellations, reinstatements, etc., responding the same day
• Utilize resources provided (Assistant Account Manager /Administrative Assistant team) to request, obtain, process & deliver many of the requests listed above
• Set up policy change activities in EPIC
• Renew policies in EPIC once coverage has been bound, per VANTREO standards
• Create, maintain, and renew master certificate and evidence of insurance templates in EPIC, pull and attach certificate AI forms per VANTREO standards and provide renewal certificate instructions to the cert team
• Learn and utilize Indio for all renewals
• Welcome new business clients to VANTREO via telephone and email introductions
• Market renewals as needed and handle the placement of rewrites/round outs upon client request or underwriting need by submitting complete, attractive “top of the stack” applications to insurance companies for quotes
• Premier accounts: prepare coverage comparisons, premium allocations, layer diagrams, and other high-level documents for clients and producers, using VANTREO templates
• Premier accounts: coordinate with the producer on marketing strategy @ 120 days prior to expiration and provide the renewal presentation (including RPC) to the producer 30 days prior to expiration for delivery to the insured
• Preferred accounts: present the renewal to the insured 30 days prior to the expiration
• Bind coverage with carriers, providing subjectivities to them at the time of bind
• Complete all tasks in all activities
• Review and manage discrepancies between issued insurance policies when they come in different from quote/proposals delivered to clients
• Process and deliver new and renewal insurance policies within 30 days of effective date
• Connect with client to review and identify coverage changes, enhancements, round out & referral opportunities
• Document EPIC activities with all pertinent coverage communications with the client or insurance companies (or any other third party) and attaching all correspondence according to VANTREO standards
• Attend insurance company/vendor meetings, trainings, and functions to become familiar with their products & services
• Setup and maintain documents for Instant Access (client service portal)

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies:                                           

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Active Listening (giving full attention to what other people are saying, taking time to understand the points being made and asking appropriate questions)
• Professional correspondence (clear, concise and without errors) with internal and external to obtain or provide information
• Speaking (conveying information clearly and effectively) and Group Presentation
• Appropriate Communication – the ability to make wise decisions related to what, who and how to communicate when dealing with confidential or sensitive situations
• Writing(considering the style of the recipient when drafting letters, emails, power point presentations, etc.; using proper spelling, grammar and punctuation is important)
• Critical Thinking(using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems)
• Time Management(managing one's own time and respecting the time of others)
• Prompt response to all email and voice mail correspondence
• Document EPIC using clear, concise wording/notes, such that if another person was to go into an activity, they would easily know what had happened and what needs to happen next, thus providing seamless concierge service to our internal and external clients.

Education and/or Experience:

• Minimum of a High School Diploma
• Valid California Property/Casualty license
• Valid driver’s license & auto insurance
• Three+ years of experience in commercial lines
• Insurance designation (CPCU or CIC preferred but not required)

Technology Skills:

• PC Computer (including strong typing skills)
• EPIC Agency Management System (preferred but not required)
• Microsoft Word, Outlook, including Quick Parts, Excel
• Microsoft Internet Explorer/Chrome/Firefox
• Company online rating/service sites

Other Qualifications:

• Honest & ethical behavior are important
• Persistence in the face of obstacles
• Cooperation (job requires being pleasant with others on the job and displaying a good, cooperative attitude)
• Self-control (must be able to maintain composure, keeping emotions in check, controlling anger, avoiding aggressive behavior, even in difficult situations)
• Dependability (reliable & responsible in keeping commitments, even after the mood the commitment was made in may have passed)
• Initiative (willing to take on responsibilities and challenges)
• Stress Tolerance (accepting criticism and dealing calmly and effectively in high stress situations)
• Achievement/Effort (establish and maintain personal career objectives and exert effort toward mastering tasks)
• Independence (while we have division procedures, daily work is guided by oneself with little supervision; we are responsible for our results)

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges 
• High finger dexterity while typing documents and forms
• Occasionally lift up to 20lbs

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Inside/remote office position
• Majority of time spent sitting
• High level of contact with others via email, phone, Teams/Zoom (online, camera facing, business work attire required)
• Occasional meetings with clients, carrier visits/events & team members
• Honest & ethical behavior are important
• Persistence in the face of obstacles
• Cooperation (job requires being pleasant with others on the job and displaying a good, cooperative attitude)
• Self-control (must be able to maintain composure, keeping emotions in check, controlling anger, avoiding aggressive behavior, even in difficult situations)
• Dependability (reliable & responsible in keeping commitments, even after the mood the commitment was made in may have passed)
• Initiative (willing to take on responsibilities and challenges)
• Stress Tolerance (accepting criticism and dealing calmly and effectively in high stress situations)
• Achievement/Effort (establish and maintain personal career objectives and exert effort toward mastering tasks)
• Independence (while we have division procedures, daily work is guided by oneself with little supervision; we are responsible for our results)

We offer a competitive salary and benefits package including medical, dental, 401k, and more!

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

https://www.acrisure.com/acrisureacastaffprivacynotice/

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Strategic Account Manager, Mid-Market to help us accomplish this mission. 

Formstack is aremote-firstcompany with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Kevin Long, Sales Manager - Growth at Formstack, is looking to hire someone who will complement and strengthen the team.

Who You Are:

• You are great at building relationships with customers
• You enjoy helping customers solve problems and improve inefficiencies
• You thrive in environments that experience a lot of change
• You speak up when you have ideas on how to improve internal processes or strategies
• You work well in a team environment
• You are competitive and enjoy the thrill of hitting a revenue target
• Your written and verbal communication skills are excellent
• You are a creative problem-solver
• You are comfortable working remotely and with a remote team

What You’ll Do:

You will become an Account Expansion rockstar by working with clients to build rapport and generate revenue, collaborating with Customer Support to work through tickets from existing clients, and developing processes for qualifying best targets among clients. 

How You’ll Succeed:

• Generate revenue through cadence driven communications with current clients
• Build rapport and trust with clients post sale to become an advisor for additional problems Webmerge can solve in their organization
• Work technical Customer Support tickets in from existing clients to drive additional revenue through plan upgrades
• Develop and iterate process for qualifying best targets among clients
• Execute on quota by increasing MRR in existing accounts

What We’re Looking For:

• 2+ Years strategic sales experience in a business-to-business sales environment
• Proven success in previous sales roles
• Strong verbal and written communication
• Eager problem solver and creative thinker

Bonus Points:

• Experience in a SaaS company 
• Existing technical knowledge or prior experience in a technical sales role
• Experience with Salesforce 
• Four-year college degree from an accredited institution 

Salary Range:

$70,000 - $75,000 per year (USD) + Bonus (OTE ~ $139,500)

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

• Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
• Monthly Health & Wellness and Technology stipends
• Half-day Fridays
• Unlimited PTO for all employees.
• 401k & Roth w/ safe harbor match (the US and Canada)
• The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
• Company-paid conferences and extended learning opportunities
• Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Acrisure is the fastest growing insurance brokerage firm in the U.S. with over 600 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market. Our team is comprised of innovative, talented individuals who are the driving force of the success we have experienced and continue to achieve in this fast-paced industry.

Breckpoint, an Acrisure agency partner, currently has a need for a full-time Account Manager.

The Breckpoint Captive Department specializes in helping businesses take control of their insurance by financing their risk in an insurance company that has been specifically designed to financially benefit these businesses when they have low claims experience. The P&C Captive product is a new option that has just started getting a large national exposure and is growing rapidly.

As part of the Acrisure family, which is one of the top 10 insurance brokerages in the world, Breckpoint is uniquely positioned to have brokers within the family interested in selling the P&C program, which is why the national exposure is exploding. The most exciting part of the Captive Department is that the team takes part in helping these businesses save large amounts of money that nearly all of these businesses didn’t know they could ever access.

Essential Duties and Responsibilities:

• Communicate with brokers and account managers regularly for customer satisfaction purposes
• Administer to all questions, concerns, and insurance policy related items that arise
• Help with the general day to day administration of the group: issuing invoices, running loss reports, analyzing data, signing of documentation, etc.
• Collect and organize data for quarterly loss reports, renewals, and other objective
• Assist in the renewal process for all members
• Follow up regularly on outstanding items as needed
• Utilize Clickup (CRM software) for all interaction
• Building long lasting and trusting relationships with brokers and clients in the program
• File applications, create business entities, assist with board meetings, maintain important documentation for the insurance company, learn about captive law
• Assist team members across all aspects of the underwriting and sales process

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma or the recognized equivalent, required
• Previous experience in insurance, P&C  is preferred but not required
• Previous system experience required. The ability to use a CRM model to track large workloads and stay on task is required

Other Qualifications:

• Communicate with a broker/client and maintain high customer service standards
• Draft professional and courteous emails based on variable conditions (IE: Sending proper attachments and explanations)
• Identify what level of outreach is needed to maintain satisfaction for all membership. Be able to plan and act when additional outreach is needed
• Analyze forms and data received and execute actions based on findings
• Understand how loss runs and premiums are structured and how to interpret how they fit within a member’s profile
• Organize information and display strong record keeping ability
• Maintain positive attitude, even during high volume periods
• Desire to learn about insurance and various areas of captive insurance
• Have basic knowledge of CRM functions and capabilities
• Other Competencies: detail oriented, collaborative, motivated, approachable with strong interpersonal skills, good communication & conflict management. Basic functionality and understanding of Microsoft Office

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges
• High finger dexterity while typing documents and forms
• Occasionally lift up to 20lbs

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is done in a temperature-controlled, non-smoking office located in Las Vegas, NV
• Remote work will be considered for the right applicant
• The noise level in the work environment is usually moderate

Benefits: Comprehensive benefit package, which includes company sponsored Medical, Dental Short-Term Disability, Long Term Disability and Basic Life Insurance. In addition, we offer Vision, Vacation (Paid Time Off) Holiday pay, 401K, Supplemental Insurance and more.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

https://www.acrisure.com/acrisureacastaffprivacynotice/

Sales Manager- Account Manager 

Reports to: SVP of Sales

Job Description:

Who We Are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our technology helps everyone from large corporations to small companies ensure only the safest individuals are driving on behalf of their business. These companies trust SambaSafety to keep their employees safe on the roads, helping protect their brand, greater community and bottom line. Simply put, we save lives and are on a mission to reduce crashes on American roadways 20 percent by 2025. 

We’ve built a inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it;  we’ve been recognized as a Top Workplace  by The Denver Post and Built In Colorado.And our employees rate SambaSafety  top-notch,  with a rock solid 4.9-star rating on Glassdoor.

What we’re looking for:

We’re looking for a goal-driven trailblazer to grow and manage our Account Management Team. You will be a valued contribution to developing SambaSafety’s development and success. As Sales Manager, you will develop and scale this team to grow revenue from Samba’s extensive customer base. Working in tandem with Sales Leadership, Marketing, Operations and Product, this role will play a crucial role in SambaSafety’s company growth and success.

What You’ll Do:

• This individual must possess outstanding leadership attributes, a hands-on approach to delivering results, exemplary sales management and operational skills, combined with a passion for success.
• Establish and meet revenue objectives consistent with aggressive growth targets.
• Drive productivity across all team members with creativity, energy, and consistency
• Continue to build, train, mentor, and retain a strong account management organization; develop a top performing sales team with the necessary skills, knowledge, and ability to effectively grow their accounts.
• Define job accountabilities, measurements, and performance expectations for the sales team and individuals
• Develop, execute, and measure programs that profitably drive sales revenues.
• Collaborate with business units to ensure the timely execution of the quarterly and annual sales tactics.

What we want:

• 5+ years of SaaS sales experience in a business to business environment as a Senior Account Manager or equivalent
• Demonstrated success building and leading a process-oriented, metrics-driven, fast-paced Account Management organization nationally
• Proven experience devising and implementing best sales practices in a decentralized operating environment where the customer relationship is primarily business to business
• Effective organization, team-building, mentoring, general leadership and sales strategy development experience.
• Business builder with a track record of developing and closing new business in strategic market verticals and exceeding sales objectives and quotas.
• Proven reputation for building and maintaining sound professional relationships/partnerships; excellent, value- based negotiator.
• Demonstrated successful track record of personally establishing and maintaining major relationships with large accounts and large contracts.
• Must possess the ability to motivate, influence, and demonstrate leadership and innovation at all levels of the business.
• Flexible, comfortable dealing with a high degree of ambiguity and able to adapt rapidly as the business evolves.
• Driven to succeed.

Benefits and Perks:

• 4 Day Work Week;  Alternating Fridays off over the summer
• Unlimited Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits including a fully employer paid family medical plan
• Up to 12 weeks paid time off for maternity leave
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of Samba swag
• Samba Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!

Mission

ADA Requirements

The physical demands described here are representative of those that must be met to perform the essential functions of this role successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Administrative and Office Associates:

This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.

• May require some filing.
• May require the ability to lift files, open filing cabinets and bend or stand asnecessary.
• Basic math skills needed to calculate formulas, commissions, discounts, and so forth.
• Must be able to lift up to 10 pounds.

Travel Requirements:

Travel may be necessary, up to 20% of the time (local, regional, national, international). Would require travel by air, car, rail.

Career Ladder

This position typically has the following career ladder:

• Sr. AccountManager
• Program Director

Competencies

Disclaimer

This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment atnonprofithr.com/deinow.

GuestReady is a startup in the sharing economy, building on the success of short-term rental companies. Its mission is to take the hassle out of short-term rentals, any operations that are related to turning over guests and optimize listings to incur a maximum yield for the host are handled by GuestReady. The company is co-founded by seasoned entrepreneurs (some former Ex-Rocket Internet executives) in Europe and Asia.

In 2019, the startup announced that they have raised 6 million euros in Series A. GuestReady also announced the acquisition of BnbLord, one of its competitors based in France. The startup is also listed in the 200 of the most exciting European technology businesses and is 9th in the ranking of the 100 Most Promising Startups.

We are looking for a bright and motivated individual to join our fast-growing team as an Account Manager Freelance in Rabat !

These Will Be Your Tasks:

• Working alongside our team in France! 
• Ensure owners happiness and engagement,
• Take full responsibility to keep providing an amazing owner experience, with excellent attention to detail and personalised service,
• Demonstrate knowledge of products to enthusiastically provide support and mentorship
• Team up with our Business Development team through the onboarding to ensure the successful activation of new accounts
• Supporting and assisting the team with any other day-to-day operational tasks (including scheduling tasks, communicating with providers, troubleshooting maintenance issues) as and when needed.
• Take part in weekly host-country meetings, global meetings, and other brainstorming sessions.
• Manage conversations and documentation processes
• Hold weekly updates to provide constructive feedback

We are looking for: 

• Fluent in French and English !
• You need to be able to work on your own device
• Challenge seekers and problem solvers!
• Confident and personable, loves dealing with people.
• Excellent level of verbal and written English
• Able to work independently and troubleshooting instantly for any problem.
• Multi-tasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation.
• Able to prioritise many tasks at the same time and to manage time efficiently, without the need for direction.
• As the one responsible for the overall day-to-day operations of the Customer Relations function, your driving passion is to create a great customer experience. You are always learning from our customers’ experiences so that we continually improve their experience across all touchpoints.
• Detail-oriented individual with a strong focus on quality
• Previous customer service experience is a plus!
• Interest in start-ups and the sharing economy is a big plus. Ideally, you will have experience using home sharing platforms such as Airbnb, Home Away, etc. and passion to see the concept flourish.

We’re offering these benefits:

• 5-day work week, shift-based, with 2 days off.
• Competitive remuneration package
• Monthly bonus when you meet your KPIs.
• Casual working attire, no ties, unless you want to wear them!
• Discounted stays at GuestReady-managed properties.
• Work with multicultural team members and international teams, spread across the globe so here’s your chance for networking and learning from industry experts.
• A dynamic work environment with space for your own ideas.
• Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities.
• You will be working with a team of experienced entrepreneurs who have successfully built companies before.

Opportunity to look after international guests and some amazing homes across our portfolio. This could be your opportunity to join a high growth and dynamic start-up and compete with your skills, experience, and exposure to build yourself and build the company at the same time. Junior to more experienced candidates will be considered - with level of responsibility depending on the candidate.

                        *****Applicants that DONT speak French and English will not be considered*****

This role is 100% remote.  Candidates must live in the territory they are interested

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Founded in 2001, Bitdefender has customers in 170 countries with offices around the world.

The Channel Account manager will build and promote the Company’s position as the global leader in Cybersecurity with an emphasis on the GravityZone platform and managed services, across their assigned region in North America. Must be a key contributor to the Partner and End User growth of the region by driving the Americas channel strategy and execution.   Accountable for managing all partners headquartered in their assigned region as well as the local representatives from the National Accounts, within the guidelines of Bitdefender’s channel programs, leading new business development and successfully developing alliances with key solution provider accounts.  Candidate will motivate, educate and train partners and their employees in the Company’s products and solutions.   Teamwork and collaboration will be key as you work with your technical, marketing and peer counterparts to develop and execute a territory plan.  Excellent communication skills required, as you’ll be a critical part of the first in-depth experience with Bitdefender solutions.

Territories open:  Candidates must live in the territory they are interested 

• SouthWest & California (Ideal candidate would be located in SF,LA, San Diego, Orange County, Phx, Vegas, Denver, or Salt Lake)
• SouthEast & MidAtlantic (Ideal location is Atlanta, Tampa, Orlando, Miami, DC, Virginia, MD, Raleigh, or Durham)
• Pacific NW & W. Canada (Ideal location is Seattle, Vancouver, Portland, or Boise)

Job Responsibilities:

• Responsible for growing current, prioritizing new, and retire un performing partner relationships. Providing support for national, regional, local and vertical partners to serve and grow Bitdefender’s market presence, coverage and growth in your Region.
• Provide insight and position Bitdefender’s solutions into meaningful customer relationships with channel partners
• Work with management and partner marketing to design plays, programs and creative initiatives to drive revenue across our regional partners.
• Committed to guiding the transformation from a transactional only business – to a land-and-expand + strategic sales business via the Bitedefender partner community.
• Analyze industry trends, and Bitdefender’s positioning in the channel to drive business value expected outcomes and engagement with strategic and high growth partners in the assigned region.
• Ensure forecasting accuracy and consistency of pipeline build through the Bitdefender channel community
• Understanding trends and areas for improvement to continually serve customers and partners
• Build and support relationships with channel partners that will help drive loyality & opportunity
• Evaluate current product and recommend enhancements necessary to scale the channel.
• Achieve growth and exceed sales targets by successfully managing the partner ecosystem.
• Build and promote strong, long-lasting partner relationships by working with and understanding the needs of our channel partners and their customers.
• Work closely with the finance, operations, and technology teams to provide partner feedback to improve our product offering and customer experience.

Required Skills

• 5-7+ years channel sales and territory management in networking or security sectors. 
• Experience building and managing regional and National channels in support of company objectives
• Experience building business/marketing/territory plans designed to deliver alignment of key channel objectives and corporate goals 
• Strong technical acumen with proven track record of driving new partner acquisition, cross sell activities, renewal/retention activities in support of the install base
• Strong negotiation and account management skills across SMB and Large Enterprise VARs as well as National partners and distribution
• Must have experience in delivering sales trainings, selling methodologies, and channel acquisition plans in line with company revenues.
• Experience in working in a fast pace changing environment with revenue responsibilities. 
• Excellent communication and presentation skills, patience and self-organizational skills
• Competitive, Self-starter, with problem solving skills.
• College or University degree preferred
• Experience with Microsoft Office suite and Salesforce CRM.

Geek Powered Studios is seeking a seasonedAccount Manager. Our goal as a company is to be a partner to our clients by developing a thorough understanding of their business’ needs and helping them achieve their goals. As an Account Manager, you will be the face of this effort. You will be their primary point of contact from onboarding through maintenance. Our AM team responds to tickets, leads regular cadence calls, oversees projects, provides education, and assists with identifying strategic initiatives. You will need to know the company’s services inside and out. 

In this role, you will often be called upon to provide technical support to customers or to provide training on our services. Our Digital Strategist will help to set the overall strategy, but you should be able to speak to it by discussing metrics and account performance. This is a relationship role more than a sales role, but since you will be speaking to the client more than anyone, we will look to you to help identify upselling opportunities so that our sales team can pick up the conversation from there.

The successful candidate will thrive on relationship building and problem solving. You will need creativity, empathy, and the ability to excel in a fast-paced environment.

What skills and abilities would make you a great fit?

• Agency experience with digital marketing- SEO, PPC, and/or web design skills will be invaluable in this role
• Able to translate business initiatives into actionable plans
• Excellent client-facing and internal communication skills
• Leadership skills in both problem solving and communication
• Able to handle ambiguity and be solution oriented
• Excellent written and verbal communication skills
• Able to function well in a fast-paced environment under tight deadlines, while maintaining a positive, can-do attitude
• Able to clearly communicate with a variety of stakeholders both internally and externally
• Embrace working with fun, quirky, enthusiastic people
• Love the rapid, unpredictable nature of a tech startup
• Share our commitment to innovation, white glove service, and getting shit done
• Excellent follow up skills and professionalism
• High energy and a positive attitude a must

Responsibilities

• Establish a close, personal relationship with your clients and ensure client retention
• Report and escalate to management as needed
• Successfully manage the relationship with the client and all stakeholders
• Proactively monitor customer status, analyze performance, and work with team to achieve goals and KPIs
• Resolve customer problems with customer support and resource teams
• Manage account growth through white glove service and utilizing department resources
• Develop a deep understanding of tools and gather and analyze data at basic account level
• Serve as a liaison with clients; provide education and help them achieve a basic understanding of our services, their reports, and digital marketing in general
• Provide campaign updates and ensure that our clients are satisfied with their business growth
• Use independent judgment to work proactively to meet expectations
• Collaborate with team members and other departments
• Act as the client’s ambassador to the internal account team

Requirements

*NOTE: You must submit a cover letter.  We read them, we promise. Show us what you've got!

• Minimum of 2 years experience in a sales, account management, or customer service role – ideally with 1 year including thought leadership, client facing and issue management
• Minimum of 1 year experience in a digital marketing role -Agency experience is required
• Basic knowledge of Google Analytics
• Bachelor's Degree or equivalent experience  
• Solid technical background with understanding and/or hands-on experience in digital marketing and web technologies
• Ability to self-start and self-direct work in a fast-paced environment
• Solid organizational skills including attention to detail and multi-tasking skills
• Previous experience in managing cross functional teams and requirements
• Excellent organization skills, including ability to manage multiple tasks and projects, and an ability to prioritize and meet deadlines
• Knowledge in Digital Marketing, Pay Per Click campaigns and SEO is preferred
• Must be able to successfully work remotely
• Proof of eligibility to work in the US without sponsorship - must be physically located in the US

Who We Are

Geek Powered Studios, a2022 Austin Business Journal “Best Places to Work” winneris a small-but-mighty internet marketing agency founded in 2009 in south Austin. We do comprehensive internet marketing including SEO, PPC, Facebook ads, website design, and E-commerce for both local and enterprise clients. We love what we do, and we care about our clients.  We fight tooth and nail to get results for each of them. As a team we tackle major campaigns and ever-evolving challenges in the digital marketingindustry.

As Geeks, we place a lot of importance on doing things the right way - not the easy way, and we have built a strong reputation as a leader in the internet marketing world. In fact, we are a 2014 Torch Award winner, and award given by the BBB of Central Texas to businesses who exemplify marketplace ethics. We are known particularly for working only with one client per industry, per region, and defeating clients of much larger agencies in the search rankings. Geek Powered Studios has been featured in a wide variety of publications including Mashable, American Express Open Forum, and Tech Cocktail. We've also been recognized as one of Austin's 50 fastest growing companies.

WHAT IT'S LIKE TO WORK WITH US

Our company culture is a super casual environment. We like to Geek out over Smash Brothers, Star Wars, hot sauce and where to find the best tacos in town. We balance fun with hard work, and we celebrate success every chance we get. Covid-19 caused us to go remote and we discovered that it created more flexibility for our team and improved work-life balance while allowing us to really streamline our processes. It worked so well we decided to make remote work permanent. This opened up the door for us to hire the best possible fit for each role. 

To continue to improve the work-life balance for our team, we uncapped PTO. That’s not a “gotcha” policy. We want you to take time off for whatever reason you may need it, when you need it. 

THE PERKS OF BEING A GEEK

• Uncapped PTO
• Paid holidays
• Flexible start times after 90 days
• Fully remote/work from home
• 401K or Roth with company match 
• Medical, dental, vision, life insurance plans available 
• Profit Sharing after 1 year 
• Opportunities for team building and continuing education

STARTING RANGE

The starting rate for this position is between$50,000 - $60,000per year. The specific rate will be determined by the knowledge and level of experience of the candidate. 

Submit your resume and cover letter to apply today!

Overview

Ascend Innovations is looking for a Senior Account & Project Manager to join our growing team. We’re a scrappy team of account/project managers, engineers, data scientists and UXers, and we need someone who is skilled at being a champion and partner to assigned clients while facilitating cross functional collaboration by including relevant team members from all functions to effectively tackle projects.

You’ll need to be passionate about working with community health organizations to better serve the most vulnerable populations. Our clients range from recovery boards to hospice organizations, to grass roots community health programs focused on important initiatives such as reducing infant mortality and the impact of mental health & SUD on our communities.

???? About Ascend

Ascend Innovations is a socially impactful technology company that provides data-driven products and consulting services to help organizations solve complex community health problems. We desire to empower all communities to improve health and wellness with human-centered technology. Owned by the three hospital networks in Dayton, Ascend is uniquely positioned to build solutions around mental health and addiction, chronic disease, social determinants of health, and other core focus areas related to community health. Ascend’s long-term strategy is to build data-driven technologies for communities while in parallel identifying scalable opportunities to transition product and produce spinout companies through Ascend’s startup studio, Ascend Ventures.

❤️  What We Value

Our team culture is rooted in the values of drive, perseverance, trust, accountability, and community.

• We aspire to be better
• We grow through challenge
• We are open and honest
• We have each other's back
• We are better together

☕️  Perks

• ???? Unlimited PTO
• ???? 3 months fully paid parental leave
• ???? Work however you feel most comfortable - in-office, hybrid or 100% remote

????  Who You Are

• You have at least 3+ years experience in account management, technical project management or client services.
• You hold a minimum of a Bachelor’s degree in a related field, or have equivalent work experience.
• You have a knack for developing meaningful working relationships with clients and team members.
• You have experience with a project management tool such as Notion, ClickUp, Jira, Asana, etc.
• You have excellent listening, communication and critical thinking skills to effectively collaborate with cross-functional teams and clients.
• You proactively analyze, troubleshoot, problem-solve, and manage issues.
• You are a master at prioritizing and can effectively manage multiple and shifting projects in a fast-paced environment.
• You are curious, detail oriented, a self-starter and creative problem solver.
• You desire to be a part of a growing team and are comfortable in an environment where process and strategies are evolving and continuing to be defined.
• You have an innate drive to do meaningful work that makes an impact on our communities.

☀️ As a Senior Account & Project Manager, on a given day you will:

• Ensure client relations are positive and stable; leadership is immediately informed of any potential problems with client relations, budget overruns, scope issues, etc.
• Ensure client needs are properly and efficiently resourced; work with Directors to assign the appropriate level of resourcing
• Participates in and in many cases leads client meetings
• Guiding client strategy workshops to surface and support their overall vision and goals
• Act as the internal-facing champion and voice of the client
• Ensure effective communication with clients to keep informed on progress, budget status, scope changes, recommendations, etc.
• Retain current clients through proactive relationship development
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Manage changes to the project scope, project schedule and project costs using appropriate tools and project management techniques
• Conduct regular stand-ups, project kickoffs, retrospectives, and other internal project meetings; support cross functional collaboration
• Track project costs and timelines and provide reports or updates as necessary
• Measure project performance using appropriate tools and techniques
• Create and maintain comprehensive project documentation

???? Where You’ll Be

• We are a distributed workforce enabling our teammates to find a work mode that is best for them!
• We offer flexible fully remote, hybrid, or in-office working arrangements.
• We are not currently offering remote positions in California or New York
• Our primary office is in Dayton, Ohio (ESTTimezone), but we also have a presence in Columbus, Ohio.
• For the time being we ask that all employees be located within the United States

✨  Benefits Highlight

• Inclusive healthcare package (medical, dental, & vision)
• Automatic 401K employer contribution
• Health Savings Account with employer match
• Flexible working style
• in-office, hybrid, or 100% remote, with teammates located throughout the US

Second Nature is looking for an experienced Account Manager to join our growing team and support our customers in the Commercial Property Management industry. This individual will help us achieve our post-sales goals by improving customer acquisitions and satisfaction rates. You’ll provide post-sales support for new customers and maintain a positive relationship with existing ones.  You’ll also work with internal sales representatives to help them acquire new customers. Overall, Account Managers help the team by delivering an unforgettable customer experience, helping each client scale through efficiency, accuracy, and delivery of SOPs and best practices.  

Please be able to demonstrate exceptional interpersonal skills, attention to detail, and the ability to effectively manage data.  Applicants should have relevant experience (2+ years preferred) in the account management space.  We'd love for someone with Salesforce experience.

This job is not tied to a specific location and is considered as a remote position.

Responsibilities

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Resolve conflicts and provide solutions to customers in a timely manner
• Communicate well with account representatives to ensure total potential sales are realized
• Reporting on the status of accounts and interactions through salesforce
• Monitor sales metrics
• Suggest actions to improve performance and identify opportunities for growth 

Requirements

• 2+ years proven work experience in Customer Success or B2B Account Management
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office (Salesforce and MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication skills and attention to detail
• Ability to manage your own time
• Strong business acumen with a positive, problem-solving attitude

The Experience

• Direct access to learn and work hand-in-hand with proven entrepreneurial leaders.
• A supportive team to help you grow and unlock your full potential.
• Competitive salary, bonuses and incentives. 

Buscamos un (a) Account Manager con experiencia en la comercialización de soluciones y servicios en Costa Rica. 

Estamos en la búsqueda de un (a) Account Manager  con alto potencial de crecimiento,  apasionado (a) por su labor, comprometido (a) con la excelencia, capaz de asumir grandes retos para competir exitosamente en el  mercado.

La posición formará parte de un equipo de ventas de alto rendimiento, comercializando tecnología de punta líder en el mercado, en una organización moderna con una cultura organizacional enfocada en la innovación y el crecimiento.

El profesional que buscamos debe cumplir con el siguiente perfil:

• Al menos dos años de experiencia en la comercialización de servicios y productos intangibles (no necesariamente tecnológicos).
• Amplia capacidad de relacionamiento a nivel ejecutivo.
• Orientación a resultados, acostumbrado a ser compensado por el logro de los mismos.
• Excelente capacidad de persuasión y de relacionarse con altos mandos y clientes corporativos.
• Personalidad dinámica, impecable presentación, con fuertes habilidades interpersonales, disuasiva, hábil para contactar y relacionarse eficazmente con clientes actuales y prospectos.
• Se requiere un profesional fuertemente estructurado (a), disciplinado (a) y organizado (a), con foco en la ejecución.
• Destreza en la realización de propuestas y planes de acción que aporten valor real a los clientes.
• Habilidad para familiarizarse rápidamente con una cultura organizacional dinámica y con fuerte capacidad de aprendizaje.
• Capacidad de trabajar bajo presión, acostumbrado (a) a cumplir cuota de ventas.
• Altamente deseable experiencia en el uso de CRMs para la gestión de sus procesos comerciales.
• Altamente deseable tener experiencia en la venta de productos y servicios dentro de la industria de tecnologías de la información, particularmente servicios de Staff Argumentación (Tercerización/Outsoucing) de recursos técnicos y/o soluciones Cloud.
• Altamente deseable el dominio del idioma inglés.
• Deseable: Experiencia en Ventas Latino América. 

Adicional a un excelente paquete de compensaciones y sueldo competitivo, tendrás la oportunidad de trabajar en un gran ambiente laboral, con un equipo multidisciplinario, donde el aprendizaje, desarrollo y crecimiento profesional es constante. Podrás contar con el beneficio de un modelo parcial Home Office. 

¡Si estás interesado postúlate en nuestro portal y da el siguiente gran paso en tu carrera profesional!

Who We Are:

Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process. 

Account Manager– Remote– East Coast Working Hours

Cargomatic is seeking an Account Manager to join our growing Customer Success team! This position will report to the Head of Operations.

Position Summary: 

The Account Manager is responsible for ensuring that Cargomatic customers achieve their desired value. The Customer Success Manager works with our customers to effectively on-board accounts onto our services, drive adoption, build high customer satisfaction, grow revenue, and achieve retention goals.

Your day-to-day:

• Manage post-sales activity for Cargomatic customers through project management, product knowledge, planning, and execution.
• Maintain a deep understanding of the processes and product to speak with customers and provide best practices on relevant features/functionality to meet their business needs.
• Conduct onboarding and retention campaigns as needed to increase customer retention.
• Identify expansion opportunities among existing customer base and partner with internal Sales stakeholders to build and execute on a growth plan.
• Track accounts to identify churn risk and work actively to improve customer health and retention.
• Collaborate with internal stakeholders on process improvement efforts to optimize the customer journey and experience.
• Working directly with Customers to communicate load execution.
• Close the loop on documents, approvals, and denials for loads.
• Calling customers daily and following up on potential business.
• Growing your book of business by gaining new lanes and additional freight.
• Communicating with Operations and Capacity teams.
• Providing up-to-date information.
• Participating in the growth of new business.
• Establish and maintain relationships with customers.
• Collaborating with coworkers in a team-oriented environment.

What we look for:

• Experience in Logistics/Transportation required.
• Account Management experience preferred.
• Bachelor’s degree in Business or related field, or equivalent experience.
• Strong communication, negotiation, and problem-solving skills.
• Competitive nature with a sense of urgency in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Possess organizational skills in a detail-oriented setting.
• Obsessed with constantly delighting customers of all shapes and sizes.
• Natural problem solver who provides possible solutions as a jumping off point and is able to gain consensus among critical stakeholders.
• Team player who wants to roll up their sleeves to help build and execute fresh ideas to address product adoption and churn mitigation.
• Empathy, humility, and great listening skills.
• History of collaborating effectively with cross-functional teams is a plus.
• Growth mentality – constant learner.
• MS Office skills and related computer knowledge.
• Other duties as assigned.

Benefits:

• Competitive Salary
• 100% Covered Medical & Dental Benefits
• Many more Company paid perks

To learn more about how we use your data, Click Here.

Brilliant PR & Marketing, one of the most respected and rapidly growing agencies focused on family-oriented brands, seeks a Full-timeREMOTEAccount Manager/Account Supervisorto support the agency’s growing, award-winning team. Our new Account Manager will have at least four years of experience in an agency setting.

Responsibilities Include:

• Manage day-to-day operations of client accounts including media/influencer outreach, paid influencer work, strategic campaigns, events, activations, media tours, planning, reporting and more to meet and exceed client expectations
• Work hand-in-hand with more senior staff to develop programs and strategies and support clients’ planning needs, incorporating media and influencer outreach, social media, events and activations, partnerships, integrations, etc.

• Media and Influencer Relations
  • Develop overarching media and influencer strategies
  • Manage team to develop outreach lists and materials
  • Establish proper messaging, product, brand and company details in outreach and coverage
  • Foster team members’ pitch writing and outreach skills, reviewing all team pitches 
  • Develop creative and strategic concepts for breaking through with media and influencers beyond basic email pitching
• Social media
  • Oversee team members and agency resources to ensure quality implementation of social media plans and programs including:
• Creative Development
  • Oversee and participate in the development of media materials, fact sheets, Q&As, branded content, blog posts, op-eds, scripts, surveys, toolkits and other media required to support media/influencer outreach and client objectives.
• Client and Program Management
  • Develop close working relationships with clients, responding to needs, questions and inquiries in a timely, thoughtful and savvy fashion
  • Become an expert and champion surrounding client’s brand and products, guiding team members, shared agency resources and third parties to execute their work in a strategic and brand appropriate manner
  • Take the lead in developing programs, strategies and tactical recommendations, and support clients’ planning needs with support from senior agency leaders as necessary and warranted
  • Oversee management of team task and status tracking tools, making daily updates to provide transparency to clients and teams
  • Work closely with your managing SVP/VP to discuss the status of each client, outreach, programs, junior staff development, etc.
• Business Growth

Requirements Include:

• Bachelor's degree in PR, marketing, journalism, communications or a related area of study
• At least 4-6+ years of PR agency experience serving consumer brands and products
• Proven results in agency growth, team leadership and tactical execution including the management of media and influencer programs
• Understanding of social and digital media platforms and their related marketing strategies 
• Exceptional computer skills using Outlook, Cision, Google Docs, AirTable, video conferencing and inter-office messaging systems
• Exceptional verbal and written communication skills
• Experience with brands and products being marketed to moms, dads, kids and families

Benefits and Perks:

• Fabulous Fridays - work day ends at 12pm between Memorial Day and Labor Day and 3pm for the remainder of the year
• Excellent medical, dental, and vision coverage
• Medical and Dependent care FSA
• Life Insurance
• Long Term Disability
• PTO 
• 401K with company match
• 18 paid company holidays
• Paid time off between Christmas and and New Years
• Access to discounts on pet, home and auto insurance. wellness programs and more!

Salary Range Transparency:
US Remote $70,000 - $100,000 annually

Additional Eligible Financial Compensation

Hits bonus, employee and/or client referral bonus, year end bonuses, spot Brilliant Bonuses. 

About Brilliant PR & Marketing:

Brilliant is in its second decade as a fully remote company and is one of the most respected agencies serving consumer lifestyle brands with a specific focus on products, brands and services for families including baby and maternity, toys and games, tech, housewares and food. And, did you know that Brilliant is athree-time PRSA Silver Anvil Award winner?

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

We are seeking a Major Account Manager to join our Sales Team. As the Major Accounts Manager you will be responsible for managing the highest value accounts at MessageMedia. As retention and development of existing accounts is a key part of our overall growth strategy, you will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.

Key responsibilities:

• Identify and execute new projects and opportunities to grow our existing accounts by building trust and engagement with your customers
• Build relationships with multiple stakeholders both high and wide within an organisation to identify new projects and initiatives
• Welcome new major customers to MessageMedia and act as a liaison between multiple teams to facilitate a smooth, efficient implementation cycle
• Work closely with new customers as they conduct internal testing, troubleshoot pain points and keep them on track for a mutually agreed go-live date for new messaging initiatives
• Set a recurring check-in cadence with your customers and proactively address any relationship concerns to mitigate future risk
• Demonstrate ROI from MessageMedia’s product stack and provide strategic guidance if outcomes are not in alignment with customer expectations
• Lead with insights and act as a trusted advisor to our customers to understand their challenges and goals
• Manage renewals with an objective of negotiating favourable terms and transitioning accounts to longer term agreements
• Achieve monthly/quarterly/annual sales and performance goals set by leadership

The successful candidate will have proven experience in account management, sales and/or customer success, ideally within a technology business, managing accounts from mid-market to enterprise level. You will demonstrate strong negotiation skills and ability to work with multiple stakeholders to achieve purchasing decisions. You are driven to understand customers needs and are prepared to go above and beyond to provide an optimal customer experience at all times. You’re confident at gathering customer feedback and communicating it to all the right people internally. You thrive in a fast-paced environment and can shift priorities readily. You have excellent communication skills, with the willingness to work as part of a team to achieve team-based goals, as well as individual performance goals.

Our values of dream big, win together, keep it simple and make it happenare what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Paid volunteer leave

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!