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Amaze Health is a virtual healthcare company unlike any other. We provide concierge-style virtual care at the touch of a button. It’s like having that “doctor friend” everyone wishes they had for anything health-related (current health concern, illness, accident, chronic condition, mental health, etc.). Amaze is the always-accessible, independent healthcare partner dedicated to empowering our patients with all the care, tools and resources they need to thrive within an increasingly complex and difficult US healthcare system. We don’t just take care of people; we partner with them and change lives. Join our innovative team as we transform healthcare in America, one patient at a time

We’re on the lookout for an Account Manager who can foster long-lasting and trusting relationships with our clients. Your role will involve building strong connections with customers and engaging with key business leaders and stakeholders. As an Account Manager, you’ll be the go-to person for addressing client inquiries and spotting new business opportunities within our existing clientele. You'll collaborate with various internal teams, including Client Engagement and Providers, to enhance the overall customer experience. Occasional travel may be required. Experience with account management software (CRM), possess exceptional communication skills, and have a keen understanding of consumer behavior are key. Ideally, we’re seeking candidates with a robust understanding of health insurance benefits - having a clinical license (RN, NP, or PA) is advantagous.

Responsibilities

• Serve as the point of contact new accounts
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify clients
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Collaborate with team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Experience delivering client-focused solutions to customer needs
• BA/BS degree in Business Administration, Sales, Benefits or relevant field - preferred
• 3+ years proven work experience as an Account Manager, Key Account Manager, Junior Account Manager, Benefits Advisor, Benefits Coordinator or relevant role
• Licensed as a Nurse, Nurse Practitioner or Physician Assistant - is a nice to have

Salary range: $60,000 to $90,000. If licensed as a Nurse Practitioner or Physician Assistant salary range will be adjusted.

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Job Description

If you enjoy building and cultivating relationships with current customers and are able to proactively manage multi-state geographic territory, then you’re who we’re looking for to grow our team! With uncapped earning potential, the EMEA Account Manager will be part of our dynamic sales organization, responsible for maintaining and growing existing clients. You will identify opportunities within our existing customer base to grow and introduce new products/tools. As a new EMEA Account Manager, you’ll receive training and development with tremendous opportunity for advancement for top performers! 

What will you do?  

• Create strategic, long-term relationships with corporate leaders across your territory 
• Nurture and expand the company’s relationship with customer accounts in your defined territory 
• Develop and execute sales plans and exceed sales goals through prospecting, qualifying, managing, and closing sales opportunities 
• Develop and manage sales pipeline to consistently meet or exceed monthly, quarterly, and annual revenue quotas 
• Conduct heavy prospecting of customers (phone, email, marketing campaigns, referrals, etc.) and coordinate with marketing department to qualify and identify leads 
• Coordinate initial product demonstrations to customers via WebEx
• Coordinate resources throughout the sales cycle including product support and sales engineering 
• Meet with and present value propositions to key clients and senior-level executives to negotiate and close deals 
• Manage and track customer information and provide regular reporting of pipeline and forecasts in Salesforce.com 
• Remain highly knowledgeable of company products and target industries to facilitate sales efforts 
• Practice effective, excellent communication with management, customers, and support staff 
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts, and customer care 

How will you get it done?  

• Results Orientation – Demonstrate a track record of success in account management or bringing in new customers, exceeding quotas, and maximizing revenue 
• Engaging Presence – Use your interpersonal skills to effectively engage with prospects and customers, getting them excited to speak with you and learn more about our product 
• Drive & Grit – Operate in a fast-paced environment with a focus and determination to achieve high-quality results 

Qualifications

Are you a fit?  

Minimum qualifications: 

• Bachelor’s degree or equivalent
• Progressive sales experience selling SaaS products, some of which has been in Mid-Market Sales or Enterprise
• Previous account management experience
• Ability to thrive in a fast-paced environment 
• Project management experience a plus
• Disciplined approach to daily activity planning, setting goals, and achieving results 
• Excellent written and verbal communication skills, including cold calls, proposal preparation, and presentation skills 
• Must have energy, drive, commitment, and passion 

Preferred qualifications: 

• Experience with Microsoft Excel-based applications, analytics data, reporting tools, or business intelligence 
• Experience using Salesforce.com 

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Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Coordinator. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment. 
 

About Optimy.ai, a Division of Kognitive Tech Inc. 

Kognitive Tech Inc. is a Sales Tech company that was founded in 2006 and was created to help clients increase sales revenue and profitability while providing world-class customer service. Our eCommerce division, Optimy.ai offers businesses a video chat tool, Optimy, that is the first eCommerce plug-in that allows for a live video chat conversation within the customer's web browser that is 100% private & secure. 

Responsibilities:

• As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success. 

• Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers. 

• Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations. 

• Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success. 

• Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs. 

• Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions. 
• Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement. 
• Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns. 
• Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience. 
• Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction. 

• Proven customer support experience as a Client Service Representative. 

• Fluency in French is an asset. 

• Demonstrated proficiency in effective phone communication and exceptional active listening skills. 

• Proficiency with CRM systems and practices. 

• Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills. 

• Excellent communication and presentation skills. 

• Proficiency in multitasking, prioritization, and effective time management. 

• Demonstrated experience thriving in an Agile, fast-paced environment. 

• Enthusiastic about learning and embracing new technologies. 

• Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices. 

• Possess strong independent work ethic and self-motivation, exhibiting proactive initiative. 

• Leading-edge technology that delivers amazing results. 

•  Competitive compensation that rewards strong performance. 

•  Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills! 

• Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.  

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Who we are

Lovingly has paired our passion for creating meaningful moments with the power of innovative technology to redefine how gifts—especially floral gifts—are sent today. We believe every gift should be personal, intentional, and truly capable of representing how you feel! Our mission is to set a new standard in gifting through innovative technology, ensuring that every gift is meaningful, personal, and effortlessly delivered to the people who matter most to you.

With a network of over 1,500 talented local florists across the country, we guarantee that your gift will make a mark.

At Lovingly, we embrace a hybrid work model that combines the flexibility of remote work with the benefits of in-person collaboration. Our team members are spread across North America, with many conveniently located within a few hours of our Hopewell Junction, NY headquarters. While most of our team works remotely, we recognize the unique value of face-to-face interactions. Depending on the role, team members may be asked to join us at HQ periodically—ranging from once a year to quarterly, monthly, or even weekly. This approach ensures strong team cohesion and collaboration while respecting individual needs for flexibility. Our hybrid model reflects our commitment to creating a balanced, adaptable work culture that supports both personal and professional growth.

Who you are

• A natural relationship builder, accountable for driving results and revenue growth.
• Exceptionally resourceful with a knack for solving complex problems and overcoming objections.
• Calm under pressure with a growth mindset, passionate about helping small business owners succeed in the digital world.
• Committed to innovation and utilizing AI-driven insights to optimize partner success.
• A proactive learner, always seeking new ways to improve processes and stay ahead of industry trends.
• Aligned with Lovingly's LLAMA philosophy, which emphasizes adaptability, creativity, continuous learning, and leveraging AI for innovation.

If this describes you, you might just be the Account Manager we’re looking for!

Lovingly has tremendous plans for growth, and we're building a motivated and diverse team to help double our market share domestically and internationally. As an Account Manager, you'll play a pivotal role in ensuring the success of our florist partners through relationship management, creative problem-solving, and strategic growth initiatives.

What you’ll do

As an Account Manager, you will manage a portfolio of florist accounts, nurturing relationships and driving partner success. In line with Lovingly’s LLAMA principles, you’ll bring a creative and adaptable mindset to:

• Manage a portfolio of florist accounts focusing on retention, growth, and adoption of Lovingly's full suite of products and services.
• Proactively identify opportunities to upsell and cross-sell, including offerings like Lovingly Connect, Google Ads Service, and POS Terminals.
• Collaborate with the marketing team to implement AI-driven personalization strategies for both B2B and D2C channels.
• Assist in transitioning legacy partners to newer, more profitable services, ensuring a smooth and positive experience.
• Contribute to refining SOPs for account management processes, ensuring scalability and alignment with Lovingly’s evolving business model.

• · While a Bachelor’s or Master’s degree in business, marketing, or a related field is beneficial, we prioritize the right mindset, skillset, and experience. We welcome candidates who can demonstrate a strong technical background, innovative thinking, and alignment with Lovingly’s LLAMA philosophy, regardless of formal education.
• · Proven track record of meeting or exceeding sales targets and KPIs.
• · Strong interpersonal and communication skills with a proven ability to build lasting relationships.
• · Proficiency in CRM systems, particularly Salesforce.
• · Experience with AI-driven marketing or personalization strategies.
• · Ability to work extended hours during key product launches and peak periods.
• · Familiarity with the challenges and opportunities in the gifting or floral industry.
• · Strong alignment with Lovingly's LAMA mindset (Learning AI-Augmented Multipotentialite Archetype), emphasizing adaptability, creativity, and continuous learning.
• · Must be located within 1 hour drive of Hopewell Junction, NY.
  

Salary Range $55,000 - $70,000, based on skills, experience, and background.

• 22 days PTO—use them however you want!
• 12 paid holidays
• Comprehensive benefits including health, dental, and vision
• 401k with a guaranteed 3% salary contribution
• Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs)
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, or expression, or veteran status. We are proud to be an equal opportunity workplace.

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DomainTools is looking for an experienced Global Account Manager to help enable DomainTools customers to see the highest value from our data services. The ideal candidate will be a proven relationship builder with a deep passion and curiosity about technology and demands the highest level of customer support.

You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their security architecture.

You will be responsible for managing accounts from initial onboarding through securing renewals while also having responsibility for expanding and growing bookings within your accounts.

We want a collaborative and energetic individual that will  drive superior customer engagement.  This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization.

Location: Remote - US

Compensation: $100,000 - $130,000 OTE

The Global Account Manager role includes but is not limited to the following responsibilities:

• Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates.
• Become a trusted advisor, customer advocate, driving relationships with key customers and creating new champions within accounts.
• Drive expansion in your accounts, managing your sales process from prospecting to close including forecasting, opportunity qualification, and meeting quota targets associated with Upgrades, New Departments, and Lift within assigned Book of Business.
• Maintain consistent customer engagement throughout the year through quarterly business reviews (QBRs), product roadmap and feature release updates, and  product consumption updates.
• Complete renewals on-time for all active contracts within assigned Book of Business
• Independently conduct effective discovery calls with customers ideally leveraging Force Management Command of Message and Command of Sales (MEDDICC) customer engagement methodology.
• Collaborate with the Sales team and other stakeholders to ensure the existing customer base is receiving the value they expected from their scoped and designed solutions.  
• Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools’ data, as well as the competitive landscape.
• Utilize Salesforce and Vitally the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data.  

Requirements 

• 3+ years experience in global multinational account management roles working with technology solutions
•  Direct account experience working with the largest global organizations (Global F100) and country governments.
• Direct experience with cybersecurity solutions, DNS specific experience preferred
• SaaS offerings experience, with a proven track record of success in both retention and expansion
• Ability to influence key decision makers and to negotiate effectively based on value and time to close
• An analytical approach to customer engagement, pipeline management, and improving overall customer success and support  
• Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals.
• Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence
• Meet or exceed role specific KPIs

DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.

DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.

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Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are seeking a highly skilled, motivated and enthusiastic Senior Retail Account Manager to join our dynamic and rapidly growing retail team. This role involves managing the daily operations of a number of key accounts in various international markets, primarily within EMEA. You will play a crucial role in implementing retail sales strategies and building strong relationships with our partners to drive revenue growth and enhance brand visibility. Working closely with internal teams, you will have the opportunity to make a meaningful impact on our business's international expansion efforts.

What you will do: 

• Manage day-to-day operations for assigned key accounts in various international markets, such as the UK and wider European countries. 
• Work with the internal Oura team to create and execute retail sales strategies for each customer that align with Oura objectives and growth targets.
• Help drive revenue growth by negotiating sales agreements with retail partners, making sure to establish mutually beneficial terms and conditions.
• Build and maintain strong relationships with customers, serving as their main point of contact while coordinating between both businesses.
• Collaborate with different teams within Oura, e.g. marketing, finance, supply chain, and operations - to meet retailer needs.
• Show expertise in working with distributors while understanding both direct sales channels and partnerships.
• Use demand planning techniques to optimize inventory levels while meeting customer expectations.
• Efficiently manage the order-to-cash process by ensuring accurate invoicing, collecting payments promptly, and resolving any issues in collaboration with finance.
• Keep an eye on market trends, competitor activities, and customer preferences to spot new business opportunities that could help improve sales performance. 
• Use data analysis of sales metrics along with market research & feedback from customers to identify areas for improvement in pricing strategies or overall customer experience.
• Prepare regular reports on sales performance & budget forecasting providing insights for business growth.
• Stay updated on industry developments & emerging technologies providing strategic recommendations to senior leadership so we can stay ahead of our competition.

We would love to have you on our team if you have:

• 8+ years of experience within retail account management with consumer products is a must. Applicants without this experience will not be considered. 
• Experience managing multiple accounts across different countries within EMEA markets.
• Solid understanding of distributor management practices along with direct sales strategies.
• Demonstrated track record of achieving and exceeding sales targets.
• Results-oriented with a focus on driving revenue growth and business expansion.
• In-depth knowledge of the consumer technology market, including trends, products, and retail channels.
• Proficient in demand planning methodologies and order-to-cash processes.
• Exceptional communication skills; able to effectively engage stakeholders at all levels within the organization.
• Strong negotiation abilities coupled with excellent problem-solving skills.

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary
• An Oura Ring of your own + employee discounts for friends & family
• Flexible working hours and remote working arrangements
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Salary range  £69,000 - £78,000

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

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Job Description

Who you'll work with

Arista Networks is the pioneer and industry leader in the delivery of software-driven Cloud Networking solutions.        

We are seeking am Account Manager to join our growing Sales organization. In this role you will utilise a consultative sales approach to cultivate client relationships for enterprise named accounts in addition to the development of new white space accounts. You will bring with you deep experience of working with Large enterprise organisations Public Sector and Global businesses with a footprint in the Nordic market. You could be based in Norway, Denmark, Sweden or Finland. 

Your remit will be to win and grow both new and existing business across a portfolio of accounts. Experience can come from a number of verticals including: Transportation, Energy, Pharmaceutical or Manufacturing.

As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You’ll partner with some of the most skilled Customer Engineers in the industry in addition to Professional Services and our Executive teams to help them understand how to execute on your customer’s behalf. Our sales teams have a culture of team success, where you’ll collaborate and be supported by like minded sales professionals. This role typically reports to a Regional Sales Manager or Area VP of Sales. 

What you'll do

• Meet and exceed quarterly and annual bookings goals
• Build pipeline by developing relationships with top tier prospects, partners, and customers
• Manage and grow new customer relationships and revenue associated with Arista data center and campus networking products
• Prospect and develop new potential customers via telephone by qualifying and tracking leads, researching and identifying key contacts, placing calls to establish business relationships, qualifying new accounts, and making sales
• Participate in marketing program planning, development, execution, and measurement to ensure that programs succeed according to plan
• Interface with Arista headquarters to coordinate sales and marketing activity
• Take initiative in getting necessary training and certification on Arista products
• Monitor client satisfaction and elevate issues of dissatisfaction for quick resolution
• Set own priorities and schedules to meet established goals and meet commitments consistently
• Other duties as assigned by management

Qualifications

• 5+ years’ sales experience in the high tech market or a background as a presales engineer with a desire to move into a sales role
• Located in Norway, Denmark, Sweden or Finland
• Fluent in English and at least one Nordic language 
• Demonstrated history of consistent sales achievement over target
• Consistent track record for developing new business and managing a complex sales cycle, from generating leads to closing deals
• Core Domain knowledge of networking solutions, network routers/switches and selling into Enterprise environments.
• Demonstrated success with CXO and multi-level selling
• Highly motivated professional with excellent communication and interpersonal skills
• Strong customer service orientation and ability to develop and maintain relationships
• Knowledge of competitive products, solutions, and services
• Strong time management, ability to multi-task, takes initiative and follows through
• Desire and ability to move into a leadership position as the business grows
• Strong work ethic and commitment to integrity
• Prior experience selling into Global 2000 Organizations is desirable
• BA/BS degree or equivalent

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Job Description

Account Managers are strategic leaders, responsible for transforming businesses. You play a critical role in our ability to transform our clients’ business by overseeing the successful delivery of projects to the client’s satisfaction. 

Your focus will be on leading a client and helping shape its future. You’ll identify and create opportunities for Ethos to add value to our clients’ businesses. You’ll become a brand champion, opportunist, advisor to the senior client, and an agency facilitator who drives client business results. To succeed in this role, you need to be laser-focused on your client's business, with a keen eye for opportunities to apply Ethos wide-ranging creative technology expertise.

• Act as liaison between clients and management for business executions.
• Understand client needs and identify new business opportunities.
• Develop customized programs to meet client needs and close business.
• Determine strategic direction and steer team to answer client's needs within the framework of a brief
• Understand and commit to the client's business objectives
• Interface with clients during strategic discussions and handle escalations
• Maintain thorough knowledge of the client’s business, the consumer, and the marketplace in order to proactively contribute ideas and solutions
• Clearly and convincingly articulate our team’s recommendations to the client and stay abreast of our service offerings to help clients meet their business objectives
• Ensure development of a holistic creative solution when working with other agencies on client projects
• Navigate negotiations between our business, the client and procurement and know when to leverage senior account leadership
• Keep the account plan "live" and relevant by maintaining a regular cadence to review account plan and updates
• Maintain accurate P&L for client’s account / portfolio of projects

Qualifications

Excellent strategic and commercial knowledge, with 6+ years of business experience.

• Strong problem-solving skills, with the ability to demonstrate how you've made a measurable difference to an organization, project or team.
• Previous integrated campaign experience, and experience working with multiple external and agency stakeholders.
• In-depth understanding of media planning and schedules.
• The ability to effectively drive new business opportunities from identification to conversion, including presenting autonomously at senior levels.
• A positive, 'can do' attitude and a passion for doing great work that works.

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Job Description

Reporting into the Head of Customer Success, we are looking for a relationship/account manager to initiate meaningful engagement with existing restaurants and restaurant groups within your territory to achieve the ultimate target of retaining and upskilling your partner base  As Growth and Retention Manager, you will be responsible for delivering monthly, quarterly and annual targets by managing a portfolio of restaurants, as well as becoming a product expert on the Quandoo platform.

You will be responsible for driving additional growth, by way of upselling to your partner base, in your territory and are responsible for the lifespan of all newly signed merchants once set live by the Onboarding Team.

The position is a remote-based role where travel may be expected to meet business demands. You will also work directly with the UK Leadership Team to drive the right behaviours through strong communication skills and becoming a brand ambassador of the Quandoo Core Values.

We are looking for a person who has strong relationship building experience in a fast-paced environment. A background in hospitality is preferable as we grow our business. 

We are offering an exceptional opportunity with a global commerce platform. We are leading the way in technology-based reservations, bookings and table management, and you will play a crucial role in our organisation’s growth and ultimately benefit from our success and expansion.

Key Responsibilities

• To own and take full responsibility your partner base with the goal of increasing usage, ensuring payment, increasing bookability, and achieving predetermined retention targets

• To train, educate and upskill your portfolio on the ever-changing technology Quandoo offers

Responsibilities

• To be confident in your ability to converse with potential partner restaurants, chains and hotels

• Manage and deliver on your monthly call targets by retaining restaurants on our SaaS platform

• Achieve a minimum level of calls per week as set out by your Line Manager

• Develop and execute a strategic plan to achieve growth targets and expand usage within our net customer base

• Build and maintain strong, long-lasting stakeholder relationships within your territory with a view to grow your merchant base

• Partner with the wider team to further your skills and assist in the development of new locations or areas of interest

• Effectively communicate Quandoo’s value proposition through proposals and presentations to stakeholders

• Understand and report on industry-specific promotions and trends

• Undertake regional market analysis and competitive assessment for strategy planning

Qualifications

• Restaurant experience

• Knowledge in digital platforms and/or a tech-centric companies

• You will have strong organisation skills and the ability to multi-task successfully

• Ability to communicate at a high level

• Proven ability to articulate the distinct aspects of products and services

• Proven ability to understand and position products against competitors

• Previous Hospitality industry experience is beneficial

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Actionstep believes that lawyers and their staff provide a critical service to our society. We strive to build the most powerful and effective software for law firms around the world to manage their practices and thrive. We endeavour to grow our business with the same integrity, creativity, and perseverance as we constantly invest in our product.   

JOB DESCRIPTION 

This role is part of the Partnerships Team, whose mission is to increase the value we provide our Customers through strategic partnerships with trusted and experienced Partners. The Partner Account Manager (PAM) is responsible for working to help attract and build an industry leading partner ecosystem. Internally, the PAM will help manage multiple Actionstep partner relationships and acts as the champion for our Partners at Actionstep. This role spans all internal Actionstep departments (sales, product, customer, legal, marketing, and ops) to scale and enhance the reach of each of our partnerships. Externally, the PAM serves as the champion for our Partner ecosystem and is responsible for developing and managing relationships, as well as driving growth across all facets of our Partnerships. 

Overall: 

• Manage and own the overall relationship between Actionstep and our Partners 

• Establish deep personal relationships with our Partners 

• Drive onboarding, training, certification, enablement and ongoing education for Partners  

• Represent the Partner point of view internally at Actionstep 

• Represent the Actionstep point of view external with our Partners 

• Develop annual account planning sessions to cover all facets of our Partnerships (sales, services, marketing, product) 

• Plan and execute monthly Partner meetings focused on continuous Partner collaboration, improvement, and development 

• Drive and own all Partnerships documentation for Partners 

Sales: 

• Collaborate with Partner to develop new pipeline and close new business 

• Collaborate with Sales and Customer Success to manage pipeline, and ensure project timeframes and project costs are established in line with Actionstep best practices 

• Collaborate with sales and teams to ensure accurate scoping, resourcing and estimations during the pre-sales process 

Marketing: 

• Work with Litify marketing team to lead and drive Partner marketing plan and strategy 

• Assist with coordination of Partner marketing activities (events, conferences, webinars, sponsorships, white papers, etc.) 

• Ensure adoption and engagement of Litify’s Partner Community with Partners 

Required: 

• Bachelor's degree 

• 3+ years of relationship management, legal or consulting experience 

• Ability to cultivate deep relationships and establish rapport with Partner stakeholders 

• Team player with personable presence and ability to collaborate across all departments 

• Strong relationship management and conflict resolution skills 

• Excellent written, verbal, and oral communication with experience making presentations to key stakeholders 

• Willingness to travel to industry locations, events, conferences, and client meetings as needed for Partners  

Desired: 

• Legal industry knowledge and experience 

• SaaS Services Consulting experience 

Expected Travel: 

• 10-25% 

We offer a fantastic and inspirational working environment!

· Flexible working

· We are a team, we trust each other and we believe our best work happens when life and work is in good balance

· Wear what you like to work

· Take your birthday off

· Socials and team building events, remote and in person

· Relaxed and friendly team

· Fantastic training and development opportunities

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Job Description

About the Job

The account manager will be responsible to acquire new clients to meet the target sales budget while maintaining the existing accounts and Secure the retailers cooperation continuity improving the conditions of existing cooperation agreements with current retailer partners

Sourcing for strategic new retailers, enhancing features & inputs from existing ones

Drive sales, cooperation renewals and overall growth of existing retailers securing sustainable and long-term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships

• Develop a strategic understanding of our retailer’s industry/business/markets/clusters
• Partner with Customer Success and other relevant functions to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Lead and inspire sales teams, enhancing their skills and improving their experience
• Seek strategic alliances leveraging partnerships with third parties (for Pricing, Assortment, Loyalty, OSA, Business Intelligence and Collaborative programs) to create strong dependency of retailers on our capabilities and information.
• Ensure proactive alignment of NIQ value proposition to customers' needs and trends

Throughout your tenure, you will demonstrate the following competencies:

• Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.
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• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages

• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions
• Composure and resiliency: Effectively deal  with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.
   

Qualifications

• Min. 5+, typically 10+ years of related experience
• Solid sales skills and developed sales expertise in target scope
• Solid understanding of data analytics industry, business model, products, services and solutions.
• Solid understanding of market trends and its interdependencies impacting customers
• Each market to expand and adapt according to the market, account, technical needs, language, knowledge of specific systems, etc.

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For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We are looking for an Account Manager in Athens. As an Account Manager, you will be responsible for renewing software contracts across Workable’s customer-base. The goal of this position is to drive contract renewal rates to 100% and lead upgrade opportunities uncovered during the renewal process. 

Essential Responsibilities:

• Increase renewal rates by driving renewal conversations, encouraging upgrade transactions, and thereby ensuring retention and long-term satisfaction.
• Collaborate with customer success to identify risk factors and facilitate efficient management of the renewal process
• Provide customer feedback to product management
• Partner with leadership to engage in customer negotiations where necessary
• Ensure renewals are well-documented and accurately forecasted
• Work with customers to build relationships and expedite resolution of contract inquiries
• Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn

• Attention to detail is a must
• You enjoy problem-solving and uncovering customer needs
• Excellent oral and written communication skills
• Strong desire to develop customer service skills and ability to nurture relationships
• Must be organized and efficient to keep up in a fast-paced environment
• Self-starter
• Salesforce (CRM) experience is a plus
• Relevant experience in Account Management or sales-focused Customer Service
• Bachelors degree preferred
• Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant, and intellectually challenging environment, we are offering:

• An attractive salary and a bonus plan
• Health insurance plan including dependents
• Mobile data plan
• Apple gear and access to the best productivity tools
• Annual retreats in awesome locations

Workable is most decidedly an equal-opportunity employer. We want applicants of diverse backgrounds and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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