Summary 

We are looking for a Senior Technical Writer, talented as a developer documentation specialist with strong technical skills, and a strong sense of developer needs, combining vision, entrepreneurship. This individual will be instrumental in scaling our technical documentation platform and improving the quality, clarity, and usability of our technical documentation for developers worldwide.  

Requirements 

• At least 2+ years of experience with a programming language such as JavaScript, React, or Python 
• Bachelor’s degree in Technical Writing, Computer Science, related field, or equivalent work experience 
• Minimum of 5 years of experience in technical writing in a software development environment. 
• Technical domain expertise,Telephony Systems: Experience creating and maintaining technical content related to telephony infrastructure, including call flow, routing, VoIP protocols, and hardware components. 
• Strong written and spoken communication skills. 
• Experience ideating, innovating, and improving technology platforms (especially documentation platforms) 
• Expertise working closely with engineering and product teams to shape a developer experience around documentation 
• Expertise in collaborating with cross-functional partners 
• Deep understanding of developers, developer technologies, and developer communities 

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

ForVP/EXECroles (remove if not applicable & remove header): 

The expected hiring range is $X-$Y, including annual income incentive compensation.  

For Non-Sales roles(remove if not applicable & remove header): 

The expected hiring range is $X-$Y. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

ForSales Roles(remove if not applicable & remove header): 

The expected hiring range is $X-$Y, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health ???? - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 

• Insurance ???? -Life, disability, and supplemental indemnity plans 

• Work-Life Balance ⚖️- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 

• Financial Security ????- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 

• Wellness ????‍ - Employee Assistance Program and comprehensive wellness initiatives 

• Growth ???? - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AL1   #LI-WORKTYPE

What you'll do

As a member of the Analytics and Reporting (ART) team within CF1 (Zero Trust), you will work alongside other engineers, designers, and product managers to develop and enhance Cloudflare's analytics and reporting capabilities. Your role will involve developing software applications that efficiently handle large-scale data analytics, deliver full-stack solutions that include data ingestion, storage, processing, and visualization layers, contribute to the architecture and continuous improvement of analytics platforms. You will see projects through from conception to deployment, delivering data-driven solutions that empower Cloudflare customers to harness the full potential of Zero Trust. 

Technologies we use:

• ART core backend and API services are written in Go.
• We deploy our solutions in Kubernetes environments.
• We utilize Postgres, Clickhouse, and a number of cloud native data store technologie
• s.
• We use HTML, CSS, JavaScript, TypeScript for front-end development.
• Kafka plays a large role at Cloudflare and this team with message streaming.
• For service monitoring we use Prometheus and Grafana.
• For service logging we use Sentry, Elasticsearch and Kibana.

Examples of desirable skills, knowledge and experience

• 3-5+ years of professional experience building and managing reliable and performant software systems at scale, preferably with some experience in our tech stack.
• Experience in designing and architecting distributed systems.
• Experience in designing and implementing REST APIs.
• Experience in SQL, familiarity with common relational database concepts.
• Familiarity with the web and technologies such as web browsers, HTTP, JavaScript.
• Familiarity with Kubernetes, Kafka, Clickhouse.
• Passion for making the digital world a more secure place.
• Willingness, curiosity, and enthusiasm to learn new programming languages, technologies and systems
• Strong interpersonal and communication skills. Caring and empathy are coveted traits here!

Bonus

• Previous experience with building enterprise analytics products.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $137,000 - $167,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000.
• For Bay Area based hires: Estimated annual salary of $162,000 - $198,000

The Basics 

Tanium, the industry’s leading provider of Autonomous Endpoint Management, is at the forefront of revolutionizing legacy approaches to managing complex security and technology environments. Our platform integrates IT operations, security, and risk into a single, comprehensive solution, delivering visibility, control, and protection at scale. Tanium is trusted by over half of the Fortune 100 and 5 of the 6 branches of the U.S. armed forces.  

As a Senior Software Engineer at Tanium, you will embark on an exciting new project integrating LLM technology into our reporting platform. Collaborating closely with cross-functional teams, you will ensure our services achieve top-tier performance, security, and scalability. 

What You’ll Do: 

• Integrate existing products with LLM technologies to enhance user experience
• Utilize vector embeddings to build intuitive data navigation
• Work with server-side technologies, persistent data stores, caches, and messaging systems
• Create automated unit tests, API tests, and integration tests to ensure quality delivery
• Author technical documentation and artifacts for developed software 

We’re Looking for Someone With:  

Education  

• Bachelor's degree or equivalent experience
• CS Degree or related technical field preferred  

Experience  

• Eligible for the FedRAMP security clearance 
• 5+ years industry experience, 7+ preferred
• Software development experience in Go (preferred), Node.js, Rust or Java
• Experience with LLMs
• Experience with cloud technologies (i.e., AWS and Azure)
• Proficiency in infrastructure as code tools (e.g., Terraform, Helm Charts, CloudFormation)  

Other  

• Strong analytical and problem-solving skills – being able to learn what the requirements are and being able to apply them
• Excellent communication skills to collaborate effectively with cross-functional teams
• Commitment to writing automated tests as an integral part of the development process
• Knowledge of a variety of modern backend software frameworks and the versatility to learn new tools and languages  

About Tanium  

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visitwww.tanium.comand follow us onLinkedIn.  

On a mission. Together.  

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.  

We are an organization with stakeholders around the world, and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.  

What you’ll get 

The annual base salary range for this full-time position is $120,000 to $260,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see ourPrivacy Policy. 

#Hybrid

Software Development Engineer in Test

At Acquia, quality engineering drives the quality tool chain and process in an open and collaborative environment. To ensure that we have a repeatable process and systems to thoroughly test and uncover defects, quality engineering uses best of breed tools for automation and testing frameworks in conjunction with in-house tooling, infrastructure and services.  SDETs are embedded in each agile development team to facilitate and lead the testing strategy, and test automation requirements for every iteration and release. The quality engineering team also regularly meets to review and improve overall testing processes, automation, innovations and best practices. Each SDET works both independently and as part of a product group, where developers write tests and the quality engineering team supports the testing infrastructure and automation. In addition, they provide guidance for best practices and develop testing systems for smoke testing, behavioral testing, stress testing, performance testing, as well as supporting quality metrics.  

Our SDET is a strong voice for quality that actively pursues quality improvements, writing code, developing new infrastructure and tests to support our fast paced, highly diversified development organization.

Responsibilities:

• Work together with product managers, agile product owners, architects, tech leads and engineers to ensure the quality of our products
• Participate in technical discussions for products and test infrastructure
• Execute Quality best practices, tools, and methodologies
• Identify areas for improved testing efficiencies, test automation and implementation of automated test solutions
• Constantly evaluate the test automation strategy and approach to identify areas of improvement (i.e. test automation frameworks, coding standards, etc.)
• Participate with developers in writing prolific test case code using Ruby, PHP, Java, Go, etc
• Build and maintain efficient test frameworks and pipelines for performance, stress, and integration tests
• Work in an agile model as part of a team to develop fully automated test cases for functional, unit, and integration testing
• Take a hands-on approach to implementing QA processes right from requirements analysis, test design, implementation, automation, execution, maintenance and analysis

Qualifications:

• 1-3 years of hands on experience working on QA automation including functional, system, integration and regression testing
• Experience in developing test automation for Backend applications
• Well versed with backend API automation, tools/framework development necessary for the same 
• Strong hands on knowledge about testing concepts and understanding of database concepts, OOPs concepts 
• Strong working knowledge of various test types including client/server, white-box, black-box and positive/negative
• Solid test design skills, test case writing, automation and analysis
• 1-3 years programming experience in any of the web languages (go, php, ruby, java) or equivalent
• Experience with shell to utilize command line tools
• Experience with continuous integration and build tools (i.e. Maven/Gradle, Jenkins, Travis)
• LAMP (Linux Apache MySQL PHP) stack experience

• Working knowledge of Kubernetes/docker/containers

Nice to have:

• Hands on experience with AWS/Azure/GCP/OpenStack
• Familiarity with open source software
• Linux OS system management experience
• Ubuntu, RHEL, Amazon Linux, etc.
• Operational knowledge of Drupal or any content management system in a production setting

About the Opportunity

We're seeking a Product Manager to join us in delivering on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience.  This role will report to our Sr Manager, Product Management.

This position is not eligible for visa sponsorship.

In this role, you will

• Drive impact as a member of a small product team by partnering closely with Sales, Growth, Ops, & Finance to deliver meaningful step-change impacts to our business across acquisition & conversion efforts.
• Move quickly to develop solutions, coordinating with operators on tech-enabled process improvements, third-party solutions, or first-party software
• Create detailed product requirements for engineering and design partners, and collaborate closely with them during roadmapping, prioritization, and development.
• Dive into reports and dashboards to understand the impact of launches and ideate on the next versions.
• Adopt an outcomes-focused approach to ensure we’re always solving the most important problems or opportunities. 
• Conduct regular customer, real estate agent, and internal interviews to understand the motivations of our internal & external users and identify digital product opportunities.
• Get up to speed on the residential real-estate industry and become well-versed in the home buying, home selling, and home valuation processes. 
• Build upon good product management practices at Homeward and continue to help us adopt best practices around product prioritization and requirements reviews.

What you’ll bring

• You have 2+ years of product management experience in a high-performance startup or technology company. 
• You’re able to ship quickly and adjust your process to fit the needs of an early stage startup. You create high-quality product requirements in short cycle times. You value shipping a good solution now over a great solution several weeks from now. At this stage of our company, we need to get our product in front of customers so we can continually iterate on it. 
• You’re exceptionally detail oriented. You can shift between big picture and fine detail rapidly, and you’re a wizard with documentation.
• You are an excellent communicator and can match your style/tone to different situations effectively. You may jump from a roadmap review with internal senior leadership to an integration check-in with an external agent partner to a detailed PRD review with engineers – a knack for context switching is key!
• You’re collaborative and open to feedback. You’re great at working as part of a team and love getting input on your roadmap and product requirements so you can continuously improve. 
• You’re interested in improving the complex, emotional process of buying and selling a home and making it the exciting milestone in people’s lives that it deserves to be.

Nice-to-haves:

• Prior real estate, proptech, or fintech experience.
• Experience with Salesforce and Looker
• Experience writing SQL and/or building reporting
• Experience managing API integrations with third-party partners
• Exposure to Sales/Growth stakeholders, tools, and workflows 

 Perks & Benefits:

• Base compensation range: $115,000- $130,000 based on experience 
• Remote-first environment (our headquarters are in Austin, TX)
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here

Overview

SAM Labs is looking for a Senior Backend Developer with strong experience in back-end development, TypeScript, AWS services, and infrastructure-as-code tools to help maintain and extend our backend codebase. You will be responsible for enhancing our backend architecture, designing scalable solutions, and implementing infrastructure best practices with a focus on performance and security. As a senior team member, you will play a crucial role in advancing our products.

This is a fully remote position reporting to the Lead Developer and Director of Product.

What You’ll Do:

• Architect and Develop: Maintain and develop our backend services in TypeScript, creating scalable, secure, and maintainable server-side code.
• Collaborate Cross-functionally: Work closely with the Lead Developer and Director of Product to define technical requirements and architect efficient backend solutions.
• API Design and Implementation: Design and build RESTful and GraphQL APIs using AWS Lambda, API Gateway, TypeScript, NestJS, and AppSync, prioritizing scalability, real-time functionality, and offline capabilities.
• Database Management: Optimize data models and access patterns for both AWS DynamoDB (NoSQL) and MySQL (SQL), ensuring efficient storage and retrieval.
• Authentication & Authorization: Implement and manage secure authentication/authorization systems using AWS Cognito.
• Event-driven Architecture: Integrate and scale event-driven messaging systems with AWS SQS for reliable application performance.
• Serverless Deployments: Utilize the Serverless Framework to deploy and manage serverless applications on AWS, adhering to best practices.
• Infrastructure as Code: Manage and automate infrastructure using Terraform and Terragrunt, ensuring efficient and repeatable deployments.
• Performance Optimization: Identify and address performance bottlenecks, enhancing system reliability and scalability.
• Code Quality: Write, review, and maintain unit tests to ensure code quality, maintainability, and functionality.
• Stay Current: Keep up with industry trends and emerging backend technologies to continually improve our stack.

What You Bring:

• Experience: 4+ years in backend development with a focus on TypeScript and/or JavaScript, ideally with extensive experience in AWS services.
• AWS Expertise: Proficient in AWS services, including Lambda, DynamoDB, Cognito, SQS, and AppSync.
• Database Skills: Proven experience in both SQL and NoSQL databases, with a strong grasp of data model optimization for MySQL and DynamoDB.
• Serverless Architecture: Advanced understanding of serverless infrastructure and deployment with the Serverless Framework.
• Infrastructure Automation: Hands-on experience with Terraform and Terragrunt for managing infrastructure as code.
• API Development: Proficient in building and maintaining RESTful (NestJS) and GraphQL APIs.
• Best Practices: Knowledge of software development principles, design patterns, and best practices, with an ability to champion code quality.
• Agility: Experience working in Agile environments, using tools like Git for version control.
• Problem-solving: Strong analytical skills with a proactive approach to tackling complex technical challenges.
• Communication: Excellent collaboration skills, with a proven ability to communicate effectively within a fully-remote team.
• Continuous Growth: Driven to keep learning and improving with time, willing to take on new challenges and hone existing skills with a positive attitude.

Why Join Us?

In this role, you’ll drive backend innovation, scalability, and efficiency, working with a passionate team in a dynamic environment where your contributions will directly impact the growth and success of our products, reaching hundreds of thousands of learners around the world.

Overview

About the Role - 

The Instacart Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for a senior technical writer to work with our enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management. Our external partners include retailers, advertisers, and developers. 

About the Team - 

You’ll work directly with our Product Engineering, Product Management, and retailer-facing teams to understand our products, market, and audience, and then create a positive, engaging learning experience for partners that will ultimately drive adoption and ubiquity of our products. You will be responsible for creating external product documentation. Deliverables will include concepts, release notes, FAQs, product tutorials, API documentation, and more.

About the Job 

Work with internal teams (primarily Product and Engineering) to understand Instacart solutions, use cases, and documentation requirements for partners 

• Produce high-quality external product documentation that is tailored to our target audience
• Develop documentation/content plans and socialize with key stakeholders
• Create diagrams and other visual aids    
• Edit content created by teammates
• Work with partner-facing teams (e.g., Technical Support, Customer Success Managers) to collect partner feedback and incorporate it into documentation
• Work with the Product Marketing team to understand and collaborate on positioning, tone and messaging
• Maintain a comprehensive library of technical terminology and documentation
• Encourage awareness and usage of documentation
• Monitor documentation usage and develop and execute on plans to drive awareness and usage with external and internal audiences
• Act as a project lead
• Mentor less experienced writers

About You

Minimum Qualifications

• 7+ years of experience as a technical writer in a software development environment delivering documentation to an external audience
• Skilled at making complex concepts and/or technical products easy to understand for a business / non-technical audience
• Ability to deliver high-quality external documentation with high attention to detail  
• Ability to thrive in a fast-paced and ambiguous environment
• Experience successfully navigating a complex organization and incorporating feedback from multiple stakeholders
• Ability to provide and maintain the external voice of a company
• Ability to multi-task and juggle competing priorities in a high-pressure, results-driven environment 
• Strong project planning and project management
• Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines           
• Superb grammar and spelling  
• Proven track record of putting process and best practices in place
• Knowledge of current technical writing methods, trends, and technologies    
• Experience working in a company with 500+ employees
• University degree in English, Communications, Technical Writing, Engineering, Computer Science, or a related field 

Preferred Qualifications

• Technical writing certificate or similar qualification
• Experience with API documentation
• Experience with Markdown and “documentation-as-code”
• Grocery and/or retailer industry experience
• Experience working at a tech startup, in e-commerce, or in the technology sector