Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples.
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Driving tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamlines customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
• Identify and develop opportunities between oncology clients and GHI.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

• 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
• Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
• Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Demonstrate customer support abilities throughout the sales cycle.
• Impeccable verbal communication and presentation skills.
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, a manager.
• Problem-solving, decision-making, and technical learning
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Frequent travel ( > 50%) throughout the territory as needed.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

• Drive strategic business expansion/collaboration opportunities with the following: 
  • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
  • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements (LSA’s) with bill account institutions
• Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Monitor the performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

• 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
• 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
• Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
• Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
• Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
• Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
• Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate consistent closing abilities throughout the sales cycle
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Job Description

As a Hitachi Solutions D365 F&O Technical Architect  you will be responsible for:

• Participating in the initial phase of client projects leading technical workshops and providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning and application integration.
   
• Works with the customer and end users to define technical requirements.
   
• Leads Technical workshops and design sessions with the Customer and other ISV vendors.
   
• Ensures that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
   
• Fully understands the capabilities and limitations of the technical environments of the applications used by the enterprise.
   
• Makes sure the proposed gap resolutions fit in the overall architecture and business logic of Dynamics Ax and its modules.
   
• Aligns the RICEW (Reports, Interfaces, Conversion/Data Migration, Extensions) customization requests with each other. 
   
•  Performs the technical design for all RICEW components.

• Reviews technical architecture deliverables throughout development to ensure quality and requirements traceability.

• Has overall technical responsibility for the technical aspects of the project environments until system handover.

• Ensures that internal development guidelines are understood and applied by the development team.

• Identifies and communicates any cross-area or cross-release issues that affect other project areas.

• Ensures adherence to all quality management plans and standards by participating in quality management reviews.

• Validates the design with the stakeholders to ensure that the design satisfies the requirements.

• Ensures security practices are used and applied throughout the engagement’s lifecycle.

• Contribute to the development of Hitachi intellectual property and Packaged Services initiatives.

• Have a deep understanding of the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc.

• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines.  

Qualifications

• 5+ years of ERP technical implementation (AX 2009, AX 2012) and integration experience working with Enterprise clients.
   
• 1+ years of experience with Microsoft Dynamics 365 for Finance and Operations (Implementation and Consulting) with Enterprise clients and at least 3+ years of experience with Dynamics AX 2012.
   
• Minimum of two full lifecycle ERP implementations leading a technical workstream such as integration, data conversion or extension development.
   
• Good understanding of LCS (Life Cycle Services) and Azure DevOps.
   
• Experience in other technologies such as SQL, PowerBI along with good knowledge C# and the .Net framework. 
   
• Knowledge of end to end D365FO implementation.
   
• Experience with D365FO interfacing and integration.
   
• Knowledge in gathering technical requirements.
   
• Demonstrated experience with Microsoft Dynamics AX 2012 and Dynamics 365 for Finance and Operations in the following technical areas:
  • Data Management Framework (aka DIXF).
  • PowerApps, LogicApps, Common Data Service and other Azure Services including Azure Functions, Azure Blob and Table Storage, Azure Event Grid, Azure Service Bus, Azure API Management.
  • Understanding of Synchronous and Asynchronous integration patterns.
  • Extension approach to customization versus overlayering.
  • Role-based security design and customization.
  • Extensible Data Security.
  • Report development and Power BI.
  • Code build and deployment via Visual Studio Team Services and LifeCycle Services.
  • Understanding of Azure Licensing and Costing is a Plus.
     
• Excellent written and verbal communication skills.
   
• Good understanding of functional capabilities of D365FO:
  • Financials
  • Project Management and Accounting
  • Manufacturing

Your Background Likely Includes:

• Expertise in providing development solutions in a D365O environment.
   
• Experience with D365O in a Development role.
   
• Experience of at least two large scale ERP implementations.
   
• Adept at Business Requirement Analysis with a focus on reducing development effort.
   
•  Pre-sales experience is a plus.
   
• Excellent presentation and demonstration skills.
   
• Business process mapping, modelling and documentation knowledge;
   
• Participation/Interest in evaluating latest preview releases from Microsoft including Dual Write, RSAT.
   
• Bachelor's Degree, preferably in Computer Science, Information Systems, or related field.

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Job Description

CE Technical – (2 to 8 Years of experience) :

• • Drive Dynamics CE implementations through all project phases, including discovery, definition, build, test, and deploy.
  • Effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements.
  • Lead data-centric discussions with the client through discovery meetings.
  • Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements.
  • Conduct end-user training and create and maintain knowledge transfer documentation.
  • Develop and continue to refine CE implementation standards and tools.
  • Present tailored demonstrations of the technology solution
  • Evaluate various data issues and analytical needs
  • Strong Dynamics/Power Platform Knowledge
  • Knowledge on Dynamics Sales, Customer Service, Field Service and Project Service.
  • Strong knowledge of ASP.NET/.NET Core, JavaScript, CRM 365 SDK, HTML/CSS
  • Ability to generate Technical Specifications based on functional specifications.
  • Strong understanding of Power Platform Architecture and Various Integration Mechanism
  • Enhance/ Customize Dynamics CRM for based on customer requirements.
  • Develop Modern Web Applications integrated with the Power Platform using ASP.NET, AngularJS, Web API.
  • Setup Custom Code Repository for Team Member
  • Setup DevOps Pipeline for Solution Migration
  • Design and Document Integration, Data Migration , ALM Strategy
  • Ensure Code coverage and unit tests for every component or task.
  • Ensure that code is testable and is tested.
  • Execute unit testing for the new functionality developed.

• • Microsoft Dynamics 365 CE development skills :
• • • Configurations/customization
    • C#, WEBAPI, MVC, .NET
    • Complex Plug-ins
    • Complex Custom Workflows
    • Actions
    • JavaScript
    • JSON
    • JQuery
    • Azure tools

Qualifications

• Qualifications : 
  • Strong CE industry and product knowledge
  • 3 or more years designing and delivering D365 solutions with various integration strategies.
  • 5 or more years implementing Dynamics/Power Platform Solutions
  • Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
  • Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed
  • Ability to work in a fast paced environment driven by agile methodologies – SPRINT with daily SCRUM.
  • Strong Microsoft Dynamics CRM technical knowledge like Plugin, PCF, PowerApps Portal, Custom Action, Web Resource, DevOps Integration, Power Automate
  • Strong Knowledge in Power Platform
  • Strong OOP Skills and a very good understanding of the .NET framework, Web Applications, Web Servers, CSS
  • Knowledge on Power BI, Azure Development, and ADF would be advantageous.
  • Certification on PL 200/ PL 400 is a plus
  • Certification on MB 600 is added advantage
  • Good communication skills.

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Job Description

Responsibilities

• Engage in Dynamics CRM implementations, nurturing the project through all phases from discovery and planning to deployment, ensuring a smooth and inclusive journey for all stakeholders.
• Serve as a beacon of CRM/CE knowledge, offering insights and guidance to customers and team members, ensuring solutions are tailored to meet client aspirations and needs effectively.
• Play an active role in uncovering clients' sales, marketing, and customer service needs through empathetic discovery meetings, ensuring a deep understanding of their requirements.
• Guide and facilitate the design process for key modules, collaborating closely with the Development Team to craft, detail specifications for, and implement customizations. This includes nurturing any custom code or data migration requirements with a focus on utilizing SQL Server Reporting Services.
• Conduct end-user training sessions with a nurturing approach, fostering learning and competency. Create and maintain comprehensive knowledge transfer documentation to empower clients and ensure sustained success.
• Innovate and continuously enhance CRM implementation standards and tools, ensuring they are not only effective but also intuitive and user-friendly.
• Present tailored demonstrations of the technology solution, ensuring they resonate on a personal level and clearly illustrate the value and relevance to the client's unique context.
• Perform all responsibilities in a manner that reflects and upholds the core values and strengths of the organization, fostering trust and respect within the team and with clients.

Qualifications

• Possess a deep understanding and expertise in CRM industry practices and products, nurturing client relationships with this knowledge.
• 3 to 5 years of experience, or involvement in 3+ CRM projects, such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc., with a requirement of 4+ years or 5+ projects for a Senior CRM Consultant role.
• Have a good grasp of relational database concepts, fostering the ability to manage and interpret complex information effectively.
• Exhibit excellent presentation and communication abilities, leading discussions and information sessions with clarity and confidence.
• Demonstrate exceptional organizational and multitasking talents, coupled with a keen eye for quality, self-motivation, and a heartfelt drive for professional excellence.
• Be open to domestic and international travel, as necessary, up to 50%, with the understanding that "some" travel will be essential.
• Microsoft CRM Application certification would be a valuable asset.
• Experience with Microsoft SharePoint and Business Intelligence is considered advantageous.
• Bilingual English/Spanish

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Computer Information Systems, Computer Engineering, or a related field is preferred, underscoring a strong theoretical and practical foundation.
• Experience with Azure DevOps or similar project management and continuous integration tools.

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Job Description

This role will reports into the Senior Change Manager and will be responsible for leading the change process and deliverables for implementations. Senior Change Consultant will play a key role in ensuring user adoption, focussing on the people side of change, including changes to business processes, systems and technology, job roles and organisation structure.

• Delivery of change management activities for projects as per change approach and plan, working with the client to ensure business readiness for go live and beyond

• Assess the change impact- Carry out change impact assessments across ensuring all aspects of change are captured – system, process, roles and skills, technology

• Work with client leadership teams to drive consistent and positive message about the changes – using a change network approach

• Create and execute communication and stakeholder plans to engage users, support the business, and facilitate change

• Development of engagement packs and materials, ensuring alignment with key project messaging

• Work with the training delivery team to ensure alignment of all activities

• Facilitation of business process change with business teams and process owners and role out of the new ways of working (Day in the Life) 

• Assist with preparation and execution of business readiness assessments and adapt change plans where needed based on outcomes 

• Facilitate Hypercare support for end users – Floor walkers, training, drop in sessions 

• Post go live adoption surveys 

• Report progress to Consultancy Change Manager to ensure any risks are raised early on and mitigated and that we deliver on time and budget

Qualifications

• 5+ years of relevant work experience in delivery of organisational change management projects

• Background in developing change solutions on large scale, complex transformation projects including ERP systems implementations

• Strong project management skills  

• Communication skills: strong presentation/ communication / facilitation skills (oral and written)

• Business Process and re-design experience

• Change Management qualification preferred but not essential

• Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients

• Results-focused with strong business acumen combined with analytical and structured thinking

• Consulting skills, including: team facilitation, conflict management, business case development

• Dynamics 365 Fin /Ops or CRM background would be an advantage

• Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions

• Strong MS office application experience

Diversity and Inclusion at Hitachi Solutions

Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi’s mission and values here: hitachi-solutions.co.uk

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Job Description

The Director - Talent, Recruiting, and Client Success will play a pivotal role within SaaS Talent, collaborating closely with the Founder-CEO, COO, US-Hiring Lead, Latin America-Hiring Lead, and CTO of Projects to optimize operational efficiencies and processes across two critical areas of our business:

1. Delivery
2. Client Success / Account Management.

Responsibilities:

Delivery:

• Streamline operational processes, leverage best in class tools, and optimize our resources to expedite the sourcing, recruitment, and hiring of talent for our SaaS and Tech clients.
• Oversee the end-to-end recruitment lifecycle, ensuring timely delivery of qualified candidates to meet client needs.
• Collaborate with internal teams to identify areas for improvement and implement strategies to enhance recruitment outcomes.
• Monitor key performance indicators (KPIs) to measure the effectiveness of delivery processes and implement corrective actions as needed.
• Provide leadership and guidance to the recruitment team, fostering a culture of excellence and continuous improvement.

Client Success / Account Management:

• Serve as the primary point of contact for Retained, Contingent, and Staff Augmentation clients, building strong relationships and ensuring satisfaction with our services.
• Develop and execute account management strategies to drive client retention, expansion and growth.
• Conduct regular check-ins with clients to assess needs, address concerns and identify opportunities for additional value delivery.
• Collaborate with internal stakeholders to align service delivery with client expectations and objectives.
• Act as a trusted advisor to clients, offering strategic insights and solutions to support their talent acquisition and business devlopment objectives.

Qualifications

YOU MUST be an A-Player Talent Acquisition and Recruiting Leaderand have an entrepreneurial mindset which is focused on being resilient, resourceful and solutions-oriented — working hard and smart is part of your DNA.

You should immediately understand that this is not a 9-5 job, but an opportunity to be a partner and owner of SaaS Talent. 

• Minimum of 8 years of successful experience in talent acquisition, recruiting and sourcing, with a proven track record of success as a Recruiting Lead, preferably having experience working with SaaS and Tech startups.
• Extensive experience in full-cycle recruitment, including sourcing, screening, interviewing, and hiring top-tier talent across various functional areas and levels.
• Demonstrated expertise in developing and implementing recruitment strategies, processes, and best practices to attract and retain high-caliber candidates.
• Strong understanding of the SaaS and Tech industry landscape, including emerging trends, market dynamics, and competitive positioning, to effectively identify and engage top talent.
• Proven ability to build and manage relationships with hiring managers, executives, and cross-functional teams to understand hiring needs and deliver tailored recruitment solutions.
• Exceptional leadership skills with a track record of leading and mentoring recruiting teams to achieve performance goals and drive results.
• Strategic thinker with the ability to develop and execute innovative recruitment initiatives to address talent gaps and support organizational growth objectives.
• Deep knowledge of recruitment technologies, platforms, and tools, including applicant tracking systems (ATS), job boards, social media, and sourcing techniques, to optimize recruitment processes and outcomes.
• Strong analytical and problem-solving abilities, with the capacity to analyze recruitment metrics, trends, and data to drive data-driven decision-making and continuous improvement.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels and represent the organization professionally in client interactions and industry events.

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