Job Description

We are seeking an Associate Director, Packaging Engineering and Commercial Labeling, who will be responsible for leading and managing the global packaging and labeling service for Commercial Supply, including activities related to new product introductions. This role will work with our packaging vendors, to define commercial packaging, product labeling and critical package requirements for new commercial products and potential changes or process improvements in our current commercial product. This position will also be responsible for overseeing the operational aspects of commercial supply labeling, including serialization, label copy, draft labeling, proofreading, electronic and hard copy file maintenance, and distribution of approved materials. The position will be required to work closely with several functional departments including Technical Operations, Commercial Operations, Marketing, Quality Assurance, Regulatory Affairs and Third-Party Vendors, CMOs (Commercial Packaging Vendors and Print Vendors).

This position will report to the Director, Supply Chain Operationsand may be a remote position or located in the Waltham, MA office.

What You'll Do:

• SME in packaging and labeling, ensuring proper packaging operations are established for our vendors, packaging specifications and draft labeling specs
•  Develop, lead, and implement optimal packaging solutions along with ensuring proper testing and analysis to assess the packaging’s performance, including durability, safety and environmental impact, globally.
• Work with our commercial label vendor to manage the creation and revision of labeling for product labels globally, packaging materials, and instructions for use that meet medical, legal, and regulatory requirements.
• Work with Regulatory Affairs and Quality Assurance on label copy changes and inventory management of packaging material post approval.
• Responsible for proper serialization coding, barcoding and GTIN numbers globally, per current regulations and standards.
• Develop, establish, and maintain global packaging standards (die lines, process, compliance) leveraging internal and external capabilities.
• Manage the specifications, pack specs, change controls, version controls and SOPs related to commercial packaging and labeling.
• Manage day to day activities with our commercial packager(s).
• Work with MS&T DP on development of new packaging components for late-stage programs.
• Assist regulatory team with NDC coding, NDA module writing, draft labeling process and monitoring FDA and global guidelines and requirements for label control.
• Lead and manage technical transfers, validations and qualifications of packaging lines, new CPOs or site to site transfers.
• Work with the commercial packager to determine appropriate batch size and process improvements.
• Set commercial packaging KPIs.
• Manage QBR’s etc., and building vendor relationships
• Participate in new packaging vendor selection process
• Implement validation of the supply chain MRP system in Oracle

Qualifications

What You'll Bring: 

• AD/BA in Engineering (packaging preferred) and equivalent with 5+ years with direct GMP experience
• Direct experience in pharmaceutical or device packaging preferred.
• Working knowledge of FDA regulations related to New Drug Applications, Good Manufacturing Practices, and Product Packaging and Labeling.
• Proficient knowledge packaging and labeling applications, Oracle ERP as well as Microsoft Excel, PowerPoint and Project software required.

Preferred Qualifications:

• Understanding of commercial pack out designs and serialization
• SME in packaging operations, blisters preferred
• High attention to detail and demonstrated ability to manage multiple critical path projects concurrently
• Ability to develop, implement and monitor a metrics performance package for labeling and packaging activities
• Demonstrated understanding of quality management and documentation systems – especially as related to change control process and product specifications
• Demonstrates flexibility through adapting to external environment influences through development of new strategies and tactics
• Excellent communication and influencing skills, strong collaboration skills

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Job Description

As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.

THE IMPACT YOU WILL MAKE
The Software Asset Management (SAM) Analyst - ServiceNow role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Software Asset Management (SAM):
  • Manage the lifecycle of software assets, including procurement, deployment, usage tracking, and retirement.
  • Ensure compliance with software licensing agreements and regulatory requirements.
  • Develop and enforce policies, standards, and procedures for effective SAM.
• ServiceNow Expertise:
  • Configure and manage the ServiceNow SAM Pro module, including license tracking, reconciliation, and optimization.
  • Automate workflows and reporting using the ServiceNow platform.
  • Collaborate with IT teams to integrate SAM with other ServiceNow modules (e.g., IT Asset Management, Configuration Management).
• License Optimization:
  • Perform software usage analysis to identify underused or unused licenses and recommend cost-saving measures.
  • Proactively monitor and resolve license compliance risks.
• Audit and Reporting:
  • Prepare for and assist with internal and external software audits.
  • Generate and analyze detailed reports on software asset inventory, compliance status, and financial impacts.
• Collaboration and Stakeholder Engagement:
  • Work with procurement, finance, and IT teams to ensure accurate software asset tracking and budget alignment.
  • Act as a subject matter expert for SAM processes and tools, providing training and support to internal teams.
• Continuous Improvement:
  • Identify opportunities to enhance SAM processes and leverage ServiceNow capabilities for increased efficiency.
  • Stay up-to-date with industry best practices and emerging trends in software asset management.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

• 2 years

Desired Experiences:

• Education: Bachelor’s degree in IT, Computer Science, Business Administration, or related field (or equivalent experience).
• Experience:
  • Proven experience in software asset management and software license management.
  • Hands-on experience with ServiceNow, specifically SAM Pro or related ITAM modules.
  • Familiarity with software licensing models (e.g., Microsoft, Adobe, Oracle, VMware).
• Technical Skills:
  • Proficiency in configuring and maintaining ServiceNow
  • Proficiency in managing software models, entitlements, discovery models, normalization and reconciliation processes to generated Effective License Positions (ELPs).
  • Proficiency with native ServiceNow discovery tools (ex. ACC) and integrations.
  • Strong analytical and data management skills.
• Certifications (Preferred):
  • ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist – SAM.
  • IT Asset Management (ITAM) certification.

Skills

• Strong understanding of software licensing, compliance, and regulatory requirements.
• Excellent communication and stakeholder management skills.
• Ability to analyze complex datasets and provide actionable insights.
• Detail-oriented with strong organizational skills.

Tools

• ServiceNow

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Job Description

McFadyen Digital is hiring its first ever Partner Marketing Director.  We are looking for someone who will be excited to break new ground, establish new processes, and drive the success of our partner relationships. The right person will be responsible for working with existing partners to deepen our relationships, grow our marketing activities together, keep the partners in the know, advocate internally for internal competency and ultimately drive more business through our partner channels.  Given this is a new role, you will collaborate with the sales and marketing teams to establish and lead your role.  The role has a dual function in that it is a partner marketing role and includes partner manager duties for up to six to seven partners. This role will develop and propose a strategy with tactics to increase sales and awareness within the partner community. Our goal is to establish and build a synergistic ecosystem which drives growth.

Top 5 Responsibilities: 

1. Relationship building: Build and maintain relationships with our technology partners to source opportunities and pipeline for McFadyen Digital that drive revenue. McFadyen maintains three Tier 1 partners and three Tier 2 partners.
2. Co-marketing campaign development: Drive co-branded marketing activities with partners. Collaborate with partners to conceptualize, plan, and execute joint marketing campaigns across various channels like email, social media, content marketing and physical events.
3. Partner Enablement: Engage with partners at multiple levels, especially the field level, to educate them on our value proposition and provide key details to help them understand the why and how to leverage McFadyen.
4. Internal Enablement: Engage with internal teams (sales, marketing, strategy, and delivery) to optimize joint selling and marketing strategies for driving revenue through the partner ecosystem. This includes communications for upcoming campaigns and training/certification management.
5. Partner Measurement: Establish clearly defined goals for each partner relationship, and update and maintain proper reporting metrics and track deal registration and payout.

Additional Responsibilities:

• Keep abreast of partner organizations, changes, challenges, opportunities and new ways to develop business together.
• Partner internally with Sales, Marketing, and Strategy leaders to define & execute near-, mid- and long-term plans to drive revenue from partnerships.
• Provide leadership and inspire the McFadyen organization for channel sales, partnerships, and alliance management.
• Establish key performance indicators (KPIs) and metrics to evaluate partner performance, sales pipeline, and revenue generation. Regularly track and report on results, providing insights and recommendations for optimization and improvement.
• Stay at the forefront of industry trends, competitive landscape, and emerging technologies related to system integration and eCommerce.
• Leverage market insights to identify new partnership opportunities and drive innovation within our partner ecosystem.
• Be directly responsible for delivering and increasing partner-driven and partner-influenced revenue
• Work with sales and marketing to drive partner engagement with McFadyen Digital.
• Work closely with the business development team for target outreach and meet event attendance goals.
• Work with Global Delivery to ensure training and certifications for different partnerships are up to date.
• Collaboratively drive partner sales, marketing, and project delivery strategies to accelerate business growth.
• Assist with researching our acquisition of small companies to grow our offerings.
• Manage existing processes and create new processes in all functional areas as needed.
• Other duties and special projects as assigned.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Minimum of 10 years of progressive experience in alliance and channel marketing and/or management roles within the software industry.
• Extensive experience in developing and executing alliance and channel strategies, with a focus on working with eCommerce technologies.
• Deep understanding of the SaaS industry, including software delivery models, cloud technologies, and enterprise software solutions.
• Demonstrated ability to drive revenue growth through strategic partnerships, channel sales, and alliance programs.
• Excellent leadership, communication, and interpersonal skills.
• Ability to be both strategic and tactical. 
• Negotiation tact required when dealing with partners.
• Possess innovative, creative, and entrepreneurial mindset.
• Strong time management, organizational skills, attention to detail, communication and interpersonal skills are required.
• Proven ability to effectively interact with and forge relationships with team members, clients and vendors at all levels of the organization.
• Must be a team player, able to meet deadlines, work with minimal supervision, but be accountable for results.
• Experience with specific software partners:Mirakl, Adobe Commerce / Magento, commercetools, Salesforce.com, Oracle, SAP, Shopify, BigCommerce, VTEX, CommerceHub, ChannelAdvisor, LogicBroker, or Marketplacer.
• Experience with large systems integrators / consultancies / agencies a plus: Accenture, Deloitte, Publicis Sapient, PwC, EY, KPMG, Infosys, Cognizant, TCS, Wipro, IBM, HCL, KPS, CGI, DMI, EPAM, BORN, Gorilla, LiveArea, OSF Digital, Omnicom, WPP, DCX, Atos, ThoughtWorks, dentsu, Merkle, AKQA, Atos, Astound, MindCurv, MindTree, Perficient, Acumen Solutions, Bounteous, MRM, Valtech, Mastek, Tech Mahindra, Wunderman Thompson, Capgemini, McKinsey, BCG, Kearney, Roland Berger, or Bain.

Benefits

• Competitive salary.
• Medical and Life Insurance
• Short and Long-Term Disability.
• Generous 401K plan after three months of employment.
• Paid Time Off and Sick Leave.
• Flexible work schedule and remote working option.

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Jobbeskrivning

Är du redo för nya utmaningar som systemutvecklare med inriktning Industri? Som ledande leverantör av Industriell IT har vi en spännande framtid framför oss och söker fler duktiga och drivna kollegor till vårt team i Luleå och norra sverige. Våra applikationer är ofta produktionskritiska och avgörande för våra kunders framgång. Det kan handla om ex. MES, Cybersecurity, SCADA, sensorer, visaulisering eller kommunikation med utrustning. Du blir del av ett större team av erfarna kollegor som gärna jobbar tillsammans i en inbjudande atmosfär där vi värdesätter samarbete, lärande och att ha roligt på jobbet.

Som utvecklare kommer du jobba med våra egna mjukvaruprodukter samt kundernas lösningar där det finns utrymme för dig att både lära och vara med och driva arbetet inom såväl befintliga system som den senaste tekniken. Arbetet omfattar både uppdateringar av befintliga system och nyutveckling från kravanalys till och idrifttagning.

Exempel på arbetsuppgifter:

• Teknisk lösningsdesign och förstudie.
• Bred systemutveckling; Back/Front-end ramverk, databaser, integrationer och API:er.
• Utveckla AFRY´s egna systemplattform samt kundernas specifika lösningar.
• Förstå och översätta användarens behov till en lämplig teknisk lösning.
• Jobba med andra kollegor inom AFRY för att leverera större lösningar.

Kvalifikationer

Vi tror att Du är dataingenjör eller civilingenjör inom datateknik eller har skaffat dig motsvarande kunskap.

Du har erfarenhet som Systemutvecklare och att arbeta i projekt med en mix av teknik. Det är meriterande om du har erfarenhet från produktions- och/eller processindustri och ett intresse för att utveckla bra lösningar för användare i den miljön. Du som söker har ett brett tekniskt kunnande och intresse av exempelvis; .NET Fullstack, SQL, Oracle och front-end tekniker m.m.

Som person söker vi dig som tycker om problemlösning i kombination med en god känsla för kundservice och variationen som följer i rollen som konsult.

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Työpaikan kuvaus

HR Specialist - vanhempainvapaan sijaisuus 30.4.2026 asti

Haluatko olla mukana kehittämässä henkilöstöhallinnon prosesseja, tukemassa keikkatyöntekijöiden arkea ja edistämässä asiakaspalvelukulttuuria?

Securitas Events hakee vanhempainvapaan sijaisuuteen innokasta ja ratkaisukeskeistä HR Specialistia, jolla on halu tehdä vaikuttavaa työtä vaihtelevassa ja merkityksellisessä ympäristössä. Jos olet henkilö, joka nauttii työn rytmistä, arvostaa monipuolisuutta ja innostut siitä, kun saat asiat sujumaan, tämä tehtävä voi olla seuraava askel urallasi!
 

Mitä pääset tekemään?

• Hallitse henkilöstöprosesseja: Vastaat henkilöstön palkanmaksuprosessien sujuvuudesta ja tuet keikkatyöntekijöitä heidän työsuhteidensa kaikissa vaiheissa.
• Kehitä ja ideoi: Toimit tärkeässä roolissa kehittämässä ja ideoimassa EventsNet-järjestelmän käyttöä ja toimivuutta.
• Pidä langat käsissäsi: Hallinnoit työvuorojen hallinnointijärjestelmää ja vastaat päivittäisestä viestinnästä jaetun sähköpostilaatikon kautta – ystävällisesti ja selkeästi.
   

Miksi tämä työ on tärkeä?

Tässä roolissa et ole pelkästään "yhden osa-alueen asiantuntija". Olet avainhenkilö, joka varmistaa sujuvan työnkulun, tukee työkavereita ja keikkatyöntekijöitä sekä edistää toimintatapojen jatkuvaa kehitystä. Pääset tekemään töitä monipuolisesti ja aidosti vaikuttamaan niin yrityksen arkeen kuin sen kehittymiseen. Sinä olet erittäin tärkeässä roolissa tuottamassa laadukasta työntekijäkokemusta, jonka toteutuminen on erottuvuustekijämme. 

Pätevyydet

Odotamme sinulta:

• Kokemusta muuttuvassa ja dynaamisessa työympäristössä – "kädet savessa kelloon katsomatta" on sinulle tuttu tapa tehdä työtä.
• Ymmärrystä henkilöstöhallinnon prosesseista ja kykyä hallita rutiineja tehokkaasti.
• Erinomaista asiakaspalvelutaitoa sekä kirjallista ja suullista viestintäosaamista.
• Kokemusta ohjeistusten laatimisesta ja kykyä ratkoa ongelmia nopeasti ja selkeästi.
• Hyvää paineensietokykyä – pysyt tarkkana kiireessäkin.
• Vahvaa Microsoft 365 -osaamista, erityisesti Excelin parissa työskentelyä.

Eduksi katsomme:

• Järjestelmäkokemuksen: Mepco, Oracle HCM ja Infor WFM ovat sinulle tuttuja.
• Kokemuksen järjestelmien ideoinnista ja kehittämisestä.

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Job Description

Are you passionate about creating truly engaging and easy to use technical documentation? If so, we are looking for a Technical Writer to join our team. This person will focus on designing, developing and editing, publishing technical content.

This role requires someone who enjoys documenting and writing technical material in a user friendly way to make it easy for a user to understand how to use the platform with a strong understanding of each user persona, their needs, their technical expertise to design material for the user persona. This person will also be responsible for developing content that helps internal stakeholders better understand the feature -its use, its value and how customers will use this feature. 

This role is an individual contributor role.

Specific responsibilities include:

• Working with product managers, engineers, UX designers, and end users to determine what documentation and training materials we need to produce, and what users it should target
• Writing and editing documentation and training materials, including tutorials, API reference docs, and developer's guides
• Working effectively with subject matter experts to integrate technical and scientific information into documentation and training materials
• Coordinating with subject matter experts and product team partners to deliver high-quality content on time, to spec, every time
• Organizing the information architecture of our documentation and training materials to make all content easy for our users to find, understand, and leverage in their work
• Standardizing style and terminology across all our documentation and training materials

Qualifications

REQUIRED SKILLS/ EXPERIENCE:

• B.S. or higher in technical writing, instructional design, biology, computer science, or other STEM field; or equivalent software technical writing experience.
• 3-5+ years relevant work experience and a portfolio of writing samples
• Strong technical understanding of platforms like AWS, Oracle, Snowflake, Teradata, Redshift, SQL Server, etc; comfortable working with Data platform terminology.
• Ability to work well with technical and scientific subject matter experts, including engineers, product managers, software architects, bioinformaticians, lab scientists, designers, and compliance specialists in understanding and documenting scope and technical solutions
• Experience writing user-facing technical API documentation; ability to understand and effectively describe and explain how to use complex products
• Ability to structure written content thoughtfully with a view to maintenance and re-usability
• Detail-oriented work style
• Demonstrated capacity to work independently - plan and execute own deliverables, timelines, in coordination with multiple parallel Product and Engineering tracks
• Familiarity with version control documentation software, such as Gitbook
• Familiar with screen recording and video production a plus

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Job Description

The Principal Cloud Consultant is responsible for defining cloud strategies, migration roadmaps and building cloud governance models. You will help our global customers to successfully adopt public cloud to support their strategic goals.

• Define cloud strategies, migration roadmaps and building cloud governance models. You will help our global customers to successfully adopt public cloud to support their strategic goals.
• Help customers shape their journey of adopting AWS, Azure or GCP and provide them with technical and strategic guidance to accelerate their cloud transformation.
• Lead customer engagements from pre-sales to delivery and act as link between the customer, sales and technical project team.
• Conduct customer workshops to understand technology and business drivers and present technical concepts.
• Work with our Product Managers to continuously improve our Cloud Adoption portfolio providing insights on customer projects and market trends.
• Advise on technology and strategic vision, define cloud adoption and migration strategies and hand-off to architect and migration teams.

Qualifications

• English – Advanced / German – Advanced (Mandatory).
• Qualified with university degree in computer science or a related degree.
• 10+ years of relevant work experience with public cloud technologies (AWS, Azure or GCP).
• Consulting experience of a large IT or Management-Consulting Company
• Sales/Pre-Sales experience.
• A deep technical understanding of public cloud technologies and practical experience in public cloud adoption and migration.
• Experience with advocating and implementing Cloud Adoption Frameworks on AWS, Azure or GCP and other meaningful best practices.
• Familiarity with application discovery tools and cloud migration software is asset but not essential.
• Excellent presentation and communication skills.
• Must be good at Analytical thinking, Self-organization & effectiveness  and Customer orientation.
• Basic knowledge of DevOps, PaaS & SaaS cloud services, Containerization, Virtual Machine migration, Database Migration(Oracle, MS SQL, NoSQL) will be advantage.
• Very high motivation and the ability to thrive in a dynamic environment.
• Passion to work in a global and diverse organization and environment.

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Job Description

Copperleaf IFS’s software helps some of the world’s largest energy firms make better strategic decisions.

We’re looking for a proactive Product Support Analystto join our Copperleaf IFS UK team, as we continue to enable our clients to build more resilient and sustainable infrastructure,

We're looking for someone who enjoys the challenges of handling client support in complex IT and business environments, coordinating client upgrades, writing support documentation, and leading training sessions. You’re comfortable troubleshooting challenging situations where the problem is inadequately defined, and for which there are no existing knowledgebase articles or procedures.  You’re a curious big picture observer who can analyze and see how the business and IT pieces fit together.

You will be open to handling varied support requests from both clients and internal users and be the go-to team member for solving technical problems.

You’ll be joining a growing European team based across the U.K., Spain, Netherlands, France, Germany and Denmark and be a part of a wider global support team.

Key responsibilities:

• Triaging and resolving customer questions and requests for our English and French speaking clients.
• Writing tips and troubleshooting documents based on solved support queries.
• Understanding the functional aspects of our software and how it supports our client’s business processes.
• For clients in your ‘client catalog’ you’ll manage and are accountable for your clients’ support needs.
• Acting as the bridge between the client and the release team during client upgrades, including handling coordination of the releases.
• Leading monthly calls with clients to discuss and follow up on ongoing questions, enhancement requests and business needs.
• Delivering internal product training to new staff, partners and clients a like.

Qualifications

Your background:

You’re a Support Analyst with one or more of the following skills

• 2+ years in a support environment for browser or client-server applications.
• Exposure to complex enterprise software application support.
• Business fluent in English and French
• Competent level of Excel for data manipulation.
• Experience with SQL, Oracle databases and Linux containers is a plus.
• Able to write SQL queries (Oracle) is nice to have, but not essential.
• Experience working with software development teams (familiarity with bugs, features, release cycles, deployment, branching, etc.).

About you:

• You’re a great communicator, both verbally and written.
• Analytical: You’re sharp and able to identify trends and commonalities across large datasets.
• Comfortable presenting: You enjoy delivering training material to internal and external audiences; hosting monthly check-in calls with clients.
• You like being busy, interacting with people and have a keen desire to “fix things”.
• You’re multi-talented with flexibility and willingness to handle a wide variety of tasks.
• Confidently work autonomously, are inquisitive and able to apply structure in places where it does not exist.
• Structured worker, applying logic and reason when trouble shooting.
• You’re an innovator: naturally curious and inquisitive.
• Setbacks do not discourage you from achieving your goals.
• You enjoy troubleshooting and can get to the root causes in complex IT environments.
• You enjoy working in an international team and are willing to travel occasionally if required (<20%).
• You’re proactive and feel comfortable working remotely.
• Business Fluency in English and French, both verbally and written.
  • Desirable languages, German & Dutch

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm and transferable skills! We’ll provide you with onboarding, training and the needed support to be successful in the role.

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Job Description

M3 Global Research, an M3 company is looking for a Senior Software Engineer, who can thrive in a fast-paced environment developing complex applications to join our cutting-edge engineering team. Our ideal candidate would demonstrate an understanding of software development concepts and development lifecycles using Agile methodologies, object-oriented design, and accepted design patterns and practices. You'll be responsible for assisting with system design, coding, improving application performance, collaborating with other developers, and assisting with testing.

Essential Duties and Responsibilities:

Including, but not limited to the following:

Here’s the revised version with the additions about status updates, scrums, and Agile:

Including, but not limited to the following:

• Lead and supervise the development team, ensuring projects are executed efficiently, aligned with Agile methodologies, and meet quality standards.
• Design, implement, and deliver highly scalable solutions based on modern cloud-based architectures.
• Continuously develop, release, monitor, and improve our systems and services while fostering a culture of accountability within the team.
• Set and actively promote software development processes and best practices, providing mentorship to team members.
• Participate in and facilitate Agile ceremonies, such as daily stand-ups, sprint planning, and retrospectives, to ensure alignment and progress tracking.
• Provide regular status updates to stakeholders, ensuring transparency and clear communication of progress, roadblocks, and timelines.
• Partner with product managers, designers, and engineers across the organization to shape high-impact solutions and deliver high-quality applications.
• Take responsibility for the team’s deliverables, ensuring scope is maintained and work is delivered iteratively while embracing Agile principles.

Qualifications

• Strong expertise in Node.js, with experience building scalable and efficient backend systems and APIs.
• Knowledge of SQL and familiarity with relational databases like Oracle or similar platforms.
• Experience with modern front-end frameworks, specifically React or Angular, and familiarity with Bootstrap for UI development.
• Exposure to additional languages and frameworks such as PL/SQL, Java/JSP, jQuery, HTML5, CSS3, PHP, Ruby, and ColdFusion is beneficial but not mandatory.
• Proficient with source control tools like Git for collaborative development and versioning.
• Knowledge of secure coding practices and familiarity with standards like OWASP Top Ten and SANS CWE, with a commitment to adapting to evolving security threats through audits and ongoing education.
• Team-oriented with exceptional collaboration and communication skills, both verbal and written.
• Exceptional multitasking abilities, capable of balancing multiple projects and priorities effectively.
• An analytical mindset with superior problem-solving abilities and a strong inclination to learn and implement new techniques.
• Familiarity with mobile-first development and responsive design is a plus.

Minimum Experience: 

• 5+ years of experience with Node.JS

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Job Description

This requirement is for Tango's product Support for Amazon. The position will be working with the US Amazon teams to support the Tango Product.

Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:  

• System design and configuration
• Report design/ development
• Testing
• Data conversion
• Integration design
• Support

Requirements:

• Ability to communicate effectively with international team members and clients
• Ability to effectively and quickly understand business processes and understand how technology enables those processes 
• Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
• Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
• Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
• Ability to investigate challenging tickets from Client and close the tickets
• Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
• Strong understanding of databases like Oracle, SQL Server etc.
• Strong Excel skills
• Strong SQL skills
• Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
• Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
• Understand technical requirements to ensure accurate understanding and implementation
• This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
• Willingness to travel internationally as needed to work with client
• Willingness to work from 4 PM IST to 1  AM IST with appropriate breaks for meals

Qualifications

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines
• 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
• Experience with working on Jira, Zendesk and similar tools.
• Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies

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Job Description

The Software Engineer, Advanced is responsible for the delivery and improvement of in-house software applications (primarily C# and some JavaScript & vbscript), including integration with primarily Microsoft & Oracle database platforms. Performs coding, debugging, testing and troubleshooting throughout the software development life cycle.

• Codes, tests, and documents new systems or enhancements to existing systems and prepares the appropriate documentation. 
• Applies the principles of software engineering to the design, development, maintenance, testing, and evaluation of computer software. 
• Executes full software development life cycle (SDLC). 
• Develops flowcharts, layouts, and documentation to identify requirements and solutions. 
• Writes well-designed, testable code. 
• Provides implementation and post-implementation support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. 
• Produces specifications and determines operational feasibility. 
• Integrates software components into a fully functional software system. 
• Develops software verification plans and quality assurance procedures. 
• Tests data and performs system testing. 
• Performs quality assurance on applicable functionality. 
• Documents and maintains software functionality. 
• Troubleshoots, debugs, and upgrades existing systems. 
• Collects and documents user feedback. 
• Assists with training of users in operating procedures for application. 
• Complies with project plans and industry standards. 
• Adheres to internal standards, policies, and procedures. 
• Performs other duties as assigned. 

Qualifications

• Education: Bachelor’s degree in information technology, 
• Computer Science, Computer Engineering, or related discipline required 
• Experience: 4-7 years of related experience required
• Laboratory Experience: 1 - 2 years of related experience preferred 
• Understanding of software engineering principles, frameworks, and technologies required
• 1+ years of experience with web technologies (including HTML, JavaScript, CSS) required
• 3+ years of experience with design, maintenance, and 
• development with SQL / relational databases required
• 3+ years of experience building client-server applications, web applications, back-end services, and/or APIs required
• Expertise in at least one compiled language (Java, C, C#, etc.) required
• Expertise in at least one interpreted language (JavaScript, Python, 
• PowerShell, etc.) required
• Understanding of software engineering principles, frameworks, and technologies required
• Prior experience directly gathering and analyzing end user requirements required
• Predictive analytics experience preferred
• Experience creating automated scripts and software preferred
• OR equivalent combination of education and experience (above) required

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