salesforce Remote Jobs

1082 Results

4d

Administrateur.trice Salesforce

VoskerMontreal, Canada, Remote
Salessalesforce

Vosker is hiring a Remote Administrateur.trice Salesforce

Description du poste

Responsabilités :

  • Administration Salesforce :
    • Gérer les utilisateurs, les profils, les rôles et les permissions pour assurer la sécurité des données et un accès adapté aux différentes parties prenantes.
    • Personnaliser la plateforme Salesforce en fonction des besoins spécifiques de l'entreprise, incluant la configuration des objets, des champs, des mises en page, des workflows et des automatisations afin d’optimiser les processus métiers.
    • Mettre en place, gérer et ajuster les règles de validation et les automatisations pour garantir la qualité des données et l’efficacité des processus.
  • Maintenance et Support :
    • Assurer la gestion quotidienne de la plateforme, notamment la sauvegarde des données et la sécurité des informations sensibles.
    • Fournir un support technique de première ligne pour résoudre rapidement les problèmes liés à Salesforce et aider les utilisateurs à maximiser leur utilisation de la plateforme.
    • Surveiller la performance du système et proposer des solutions d’optimisation pour améliorer les performances globales.
    • Gérer les mises à jour du système, réaliser les tests nécessaires et assurer une validation efficace lors de l’intégration des nouvelles fonctionnalités.
  • Amélioration continue :
    • Analyser régulièrement les besoins des utilisateurs pour recommander et déployer des solutions visant à améliorer les processus métiers et l’expérience utilisateur sur Salesforce.
    • Tester, implémenter et suivre les nouvelles fonctionnalités ou améliorations proposées par Salesforce afin de garantir que l’entreprise bénéficie des dernières innovations.
    • Participer à l’élaboration et à l’exécution de la feuille de route Salesforce, en alignant les initiatives avec les objectifs stratégiques et les priorités de l’entreprise.
  • Formation et Documentation :
    • Créer et maintenir une documentation complète et détaillée sur les processus et les fonctionnalités de Salesforce, afin d’assurer une adoption et une utilisation optimale de la plateforme.
    • Former les utilisateurs sur les bonnes pratiques de Salesforce, les nouvelles fonctionnalités et les optimisations mises en place, en assurant un suivi continu pour maximiser leur productivité et leur efficacité.

Qualifications

Qualifications et compétences requises :

  • Diplôme en informatique ou domaine connexe avec 3 ans d'expérience en administration Salesforce.
  • Certification Salesforce Administrator (ADM 201) requise, autres certifications sont un atout.
  • Maîtrise de Sales Cloud, Service Cloud, et outils marketing.
  • Compétences en gestion de projet et capacité à gérer plusieurs projets simultanément.
  • Excellentes compétences en communication, résolution de problèmes et capacité à travailler en autonomie et en équipe.
  • Bilingue FR/EN (contacts fréquents hors Québec)
  • Expérience avec Salesforce Lightning, Apex, Visualforce, et intégrations API.
  • Connaissance des applications AppExchange et outils de migration de données

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4d

Manager, FP&A Revenue & COGS

InteleradRemote, Canada
salesforce

Intelerad is hiring a Remote Manager, FP&A Revenue & COGS

Job Description

            A career at Intelerad offers you the opportunity to join a dedicated team of professionals who are changing the face of healthcare IT. We’re always on the lookout for kindred spirits who are hungry to make a dent in something big and meaningful and believe that you should be rewarded for your abilities and hard work. If you have a ‘start up’ personality, killer skills, and enjoy working in a fastpaced environment, then we want to hear from you.

          We are seeking a dynamic and hands-on Manager, FP&A will lead the financial planning and analysis function, focusing on recurring revenue (SaaS) and associated costs across multiple environments. This role involves developing strategies to align revenue and costs, driving process improvements, and automating manual workflows. The manager will mentor and manage a team of FP&A professionals, fostering a collaborative and high-performance culture. They will also prepare and present financial reports and forecasts to senior management. Cross-functional collaboration is essential, as the manager will work closely with other departments to support business objectives and enhance financial performance.

          In this role, you will do and see a lot! Attention to detail, strong work ethic, organization, and communication skills are a must. We’re looking for a motivated self-starter who can work independently with little oversight. The ideal candidate will have an in-depth knowledge of Excel, excellent judgment, and be excited to learn and tackle new challenges in a fast-paced environment.

Responsibilities & Duties

•             Lead the FP&A function, primarily focusing on recurring revenue and associated cost streams, while developing and implementing strategies to align revenue and cost

•             Manage the creation of metrics reporting for GRR, NRR, and other SaaS KPIs

•             Work with business stakeholders across our hosting environment to understand the drivers of the forecast and variance analysis on actuals

•             Prepare and present financial reports, forecasts, budgets, and analyses to senior management and stakeholders

•             Support the CPO/CTO with valuable insights into the operational costs of their organization’s performance to budget or forecast, with recommendations for cost optimization

•             Identify and optimize existing processes to enhance efficiency and accuracy, utilizing advanced financial modelling, data analysis, and cloud-based tools to support decision-making

•             Manage and mentor a team of FP&A professionals, fostering a collaborative and high-performance culture

•             Work closely with other departments to support business objectives

•             Ensure effective communication and collaboration to drive financial performance, ensuring stakeholder understanding of the keys to success

Qualifications

Qualifications

•             Bachelor’s degree in Accounting, Finance, Economics, or related field; MBA Preferred

•             10+ years of experience within FP&A and/or financial modelling and analysis, with a minimum of 3+ years of experience in direct report leadership

•             Advanced level of proficiency in Microsoft Office (primarily Excel and PowerPoint)

•             Working knowledge of three-statement modelling

•             Familiarity with standard financial planning and accounting concepts, practices, and procedures

•             Passion for managing, organizing, and analysing large and/or ambiguous sets of data

•             Ability to think creatively, highly driven, and self-motivated

•             Ability to work independently, with a high degree of accuracy, in a fast-paced environment

•             High standards of accuracy and precision; highly organized

•             Strong verbal and written communication skills

 

Communication & Cognitive Abilities

•             Experience with NetSuite and Salesforce

•             Experience working in a software-based environment

•             Experience working with Power BI, Power Query, or other similar data analysis and visualization tools

 

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

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4d

Manager FP&A, OPEX

InteleradRemote, Canada
salesforce

Intelerad is hiring a Remote Manager FP&A, OPEX

Job Description

We are seeking a dynamic and hands-on Manager, FP&A to join our team. This role is pivotal in driving financial excellence and operational efficiency. The ideal candidate will lead a team, manage cost controls, balance sheet, cash flow, reporting, and spearhead the automation of manual processes to provide sound financial management and insights.

          In this role, you will do and see a lot! Attention to detail, strong work ethic, organization, and communication skills are a must. We’re looking for a motivated self-starter who can work independently with little oversight. The ideal candidate will have an in-depth knowledge of Excel, excellent judgment, and be excited to learn and tackle new challenges in a fast-paced environment.

          Responsibilities & Duties

•             Lead FP&A Function overseeing budgeting, forecasting, variance analysis, and develop financial models to support strategic initiatives, providing actionable insights to senior management.

•             Implement and continued monitoring of operational expense controls, analysing and reporting on trends and variances to ensure cost efficiency.

•             Manage balance sheet forecasting, cash flow forecasting, and liquidity planning to ensure financial accuracy and stability.

•             Prepare and present financial reports to stakeholders, ensuring compliance with financial regulations and standards.

•             Identify and optimize existing processes to enhance efficiency and accuracy, utilizing advanced financial modelling, data analysis, and cloud-based tools to support decision-making.

•             Manage and mentor a team of FP&A professionals, fostering a collaborative and high-performance culture.

•             Work closely with other departments to support business objectives.

•             Ensure effective communication and collaboration to drive financial performance, ensuring stakeholder understanding of the keys to success

Qualifications

Qualifications

•             Bachelor’s degree in Accounting, Finance, Economics, or related field; MBA Preferred

•             10+ years of experience within FP&A and/or financial modeling and analysis, with a minimum of 3+ years of experience in direct report leadership

•             Advanced level of proficiency in Microsoft Office (primarily Excel and PowerPoint)

•             Working knowledge of three-statement modeling

•             Familiarity with standard financial planning and accounting concepts, practices, and procedures

•             Passion for managing, organizing, and analyzing large and/or ambiguous sets of data

•             Ability to think creatively, highly driven, and self-motivated

•             Ability to work independently, with a high degree of accuracy, in a fast-paced environment

•             High standards of accuracy and precision; highly organized

•             Strong verbal and written communication skills

 

 

Communication & Cognitive Abilities

•             Experience with NetSuite and Salesforce

•             Experience working in a software-based environment

•             Experience working with Power BI, Power Query, or other similar data analysis and visualization tools

 

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

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4d

Systems and Support Operations Manager (Philippines, Remote)

Turnitin LLCManila, Philippines, Remote
jirasalesforceDesignapi

Turnitin LLC is hiring a Remote Systems and Support Operations Manager (Philippines, Remote)

Job Description

Working as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new features across multiple channels and brands in our Zendesk instance.  You will play a pivotal role in the ongoing success of our  Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused processes, systems management and reporting, whilst promoting consistency and the adoption of best practice. You will work closely with key stakeholders to develop and refine workflows to meet the needs of both the Support Team and the wider Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work completed within the team.

Collaborating across multiple functions including our Systems, Engineering and Go to Market Teams, you will ensure we are able to report on the success of our Customer Experience teams, and keep customers informed of our system health via Status Page and degradation reporting.

Responsibilities: 
Maintenance and optimisation of Turnitin’s Zendesk instance

  • Review Triggers, Automations, Views and Macro’s, ensuring that these are up to date, and retired as needed

  • Build workflows include capturing relevant analytics that can be used for driving process improvement, measuring agent performance, and enhancing end-user experience

  • Provide support for Zendesk end users internal to Turnitin when they have requests or service issues that they’re encountering

Work with Zendesk Support, Turnitin Systems Team and Third Party Vendors

  • Work with Zendesk support as needed to understand any service issues, system needs and support requests that can’t be handled in house

  • Perform upgrades and configurations as required on the different support channels offered through Zendesk including email and messaging

  • Provide operations support within Zendesk, working through feature requests, updates, and maintenance of Zendesk

  • Provide support for new feature deployments, internal testing, and rollout of changes across all departments

Management of Turnitin’s Zendesk account

  • Audit user permissions on a monthly basis, ensuring that we are tracking against forecast on our flexible licensing model, and users who are not actively utilising their accounts are downgraded

  • Review access requests for both agents and members of other teams across the business, ensuring that the correct roles are access are provided, without incurring unnecessary costs

  • Partner with leadership and peers to develop and maintain Zendesk policies and processes, ensuring that Standard Operating Procedures are produced and maintained at a regular cadence.

Reporting

  • Design, deliver and maintain technical monitoring reports and dashboards, across multiple systems, to ensure that our Support Teams and the wider Customer Experience organisation have the visibility to serve our customers in an informed and proactive manner

  • Contribute to the P0 process and subsequent postmortem and degradation report activity, ensuring that customer impact analysis is available

  • Ownership of public facing system monitoring tools (statuspage) from a Customer Experience perspective, always operating with a customer centric mentality

Qualifications

Requirements:

  • 2+ years experience of working as an Administrator of Zendesk

  • Experience with integration, connector apps and API’s

  • Proficiency with troubleshooting technical issues of various levels

  • A strong understanding of both formal and informal change management processes

  • Effective data analytics skills, with a background in using Zendesk Explore and Excel/Google Sheets

  • Experience developing and implementing projects, from proof of concept to large scale deployment 

  • Strong organisational and analytical skills

  • Excellent written and verbal communication skills including experience of reporting out across different levels of stakeholders ranging from individual contributors to executive level, with varying levels of technical knowledge

  • Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

  • Passion for excellent customer and user experience

  • Ability to work in a fast-paced environment, managing multiple priorities & projects

  • Ability to work independently and perform under pressure

Desirable:

  • Experience of working within a multi product support organisation

  • Experience of working as an Administrator of a multi-brand instance of Zendesk

  • A working knowledge of Salesforce and Jira

  • An understanding of AI tools used in Technical Support teams, including Zendesk AI

    Working Hours: Eastern Time Zone (ET) 
    * 9:00 PM in Manila (Graveyard Shift)

Tii Elements:

  • Accountability

  • Collaborating and Influencing

  • Quality Focus

  • Educator

  • Relationship Building

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The Credit is hiring a Remote Client Service Representative (Customer Services) - Remote

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:  

Unlock Your Potential in the Thriving Credit Industry!  

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.  

About Us:  

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.  

Summary: 

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. 

What you’ll be doing: 

  • Respond to customer inquiries and requests over the phone, email and chat based on SOPs 
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations 
  • Escalate and distribute customer issues to relevant departments as per guidelines 
  • Record, review and follow-up on requests and resolutions 
  • Investigate and research solutions 
  • Update customer records during conversations 
  • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy 

What we are looking for: 

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process. 
  • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks. 
  •  Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
  • 1-2 years' experience of customer services in B2C focused financial and banking services industry 
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans 
  • Customer first orientation and being empathetic to their needs 
  • Excellent communication skills and solution-oriented mindset 
  • Hunger to learn and equip self with TCP’s technological suite 

What’s in it for you: 

  • An opportunity to become a part of leading US based credit repair service provider 
  • Fulltime-Permanent role 
  • 100% Remote Work + Great Work Environment 
  • Base Salary: $4/hr 
  • Employee development, Management training, coaching & upskilling. 
  • Flexible Accruing Paid Time Off  
  • Company Holidays  
  • Birthday Time Off  
  • Eligible for health benefits after one (01) year of association 

Join Our Team:  

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed. 

See more jobs at The Credit

Apply for this job

The Credit is hiring a Remote Client Service Representative (Customer Services) - Remote

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:  

Unlock Your Potential in the Thriving Credit Industry!  

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.  

About Us:  

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.  

Summary: 

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. 

What you’ll be doing: 

  • Respond to customer inquiries and requests over the phone, email and chat based on SOPs 
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations 
  • Escalate and distribute customer issues to relevant departments as per guidelines 
  • Record, review and follow-up on requests and resolutions 
  • Investigate and research solutions 
  • Update customer records during conversations 
  • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy 

What we are looking for: 

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process. 
  • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks. 
  •  Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
  • 1-2 years' experience of customer services in B2C focused financial and banking services industry 
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans 
  • Customer first orientation and being empathetic to their needs 
  • Excellent communication skills and solution-oriented mindset 
  • Hunger to learn and equip self with TCP’s technological suite 

What’s in it for you: 

  • An opportunity to become a part of leading US based credit repair service provider 
  • Fulltime-Permanent role 
  • 100% Remote Work + Great Work Environment 
  • Base Salary: $4/hr 
  • Employee development, Management training, coaching & upskilling. 
  • Flexible Accruing Paid Time Off  
  • Company Holidays  
  • Birthday Time Off  
  • Eligible for health benefits after one (01) year of association 

Join Our Team:  

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed. 

See more jobs at The Credit

Apply for this job

The Credit is hiring a Remote Client Service Representative (Customer Services) - Remote

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:  

Unlock Your Potential in the Thriving Credit Industry!  

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.  

About Us:  

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.  

Summary: 

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. 

What you’ll be doing: 

  • Respond to customer inquiries and requests over the phone, email and chat based on SOPs 
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations 
  • Escalate and distribute customer issues to relevant departments as per guidelines 
  • Record, review and follow-up on requests and resolutions 
  • Investigate and research solutions 
  • Update customer records during conversations 
  • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy 

What we are looking for: 

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process. 
  • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks. 
  •  Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
  • 1-2 years' experience of customer services in B2C focused financial and banking services industry 
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans 
  • Customer first orientation and being empathetic to their needs 
  • Excellent communication skills and solution-oriented mindset 
  • Hunger to learn and equip self with TCP’s technological suite 

What’s in it for you: 

  • An opportunity to become a part of leading US based credit repair service provider 
  • Fulltime-Permanent role 
  • 100% Remote Work + Great Work Environment 
  • Base Salary: $4/hr 
  • Employee development, Management training, coaching & upskilling. 
  • Flexible Accruing Paid Time Off  
  • Company Holidays  
  • Birthday Time Off  
  • Eligible for health benefits after one (01) year of association 

Join Our Team:  

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed. 

See more jobs at The Credit

Apply for this job

The Credit is hiring a Remote Client Service Representative (Customer Services) - Remote

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:  

Unlock Your Potential in the Thriving Credit Industry!  

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.  

About Us:  

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.  

Summary: 

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. 

What you’ll be doing: 

  • Respond to customer inquiries and requests over the phone, email and chat based on SOPs 
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations 
  • Escalate and distribute customer issues to relevant departments as per guidelines 
  • Record, review and follow-up on requests and resolutions 
  • Investigate and research solutions 
  • Update customer records during conversations 
  • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy 

What we are looking for: 

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process. 
  • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks. 
  •  Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
  • 1-2 years' experience of customer services in B2C focused financial and banking services industry 
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans 
  • Customer first orientation and being empathetic to their needs 
  • Excellent communication skills and solution-oriented mindset 
  • Hunger to learn and equip self with TCP’s technological suite 

What’s in it for you: 

  • An opportunity to become a part of leading US based credit repair service provider 
  • Fulltime-Permanent role 
  • 100% Remote Work + Great Work Environment 
  • Base Salary: $4/hr 
  • Employee development, Management training, coaching & upskilling. 
  • Flexible Accruing Paid Time Off  
  • Company Holidays  
  • Birthday Time Off  
  • Eligible for health benefits after one (01) year of association 

Join Our Team:  

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed. 

See more jobs at The Credit

Apply for this job

The Credit is hiring a Remote Client Service Representative (Customer Services) - Remote

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:  

Unlock Your Potential in the Thriving Credit Industry!  

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.  

About Us:  

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.  

Summary: 

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. 

What you’ll be doing: 

  • Respond to customer inquiries and requests over the phone, email and chat based on SOPs 
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations 
  • Escalate and distribute customer issues to relevant departments as per guidelines 
  • Record, review and follow-up on requests and resolutions 
  • Investigate and research solutions 
  • Update customer records during conversations 
  • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy 

What we are looking for: 

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process. 
  • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks. 
  •  Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
  • 1-2 years' experience of customer services in B2C focused financial and banking services industry 
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans 
  • Customer first orientation and being empathetic to their needs 
  • Excellent communication skills and solution-oriented mindset 
  • Hunger to learn and equip self with TCP’s technological suite 

What’s in it for you: 

  • An opportunity to become a part of leading US based credit repair service provider 
  • Fulltime-Permanent role 
  • 100% Remote Work + Great Work Environment 
  • Base Salary: $4/hr 
  • Employee development, Management training, coaching & upskilling. 
  • Flexible Accruing Paid Time Off  
  • Company Holidays  
  • Birthday Time Off  
  • Eligible for health benefits after one (01) year of association 

Join Our Team:  

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed. 

See more jobs at The Credit

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Onit is hiring a Remote Senior Customer Success Manager, Top Accounts

Senior Customer Success Manager, Top Accounts - Onit - Career Page", "datePosted": "2024-12-19", "validThrough": "2025-03-19", "employmentType": "FULL_TIME", "hiringOrganization": { "@type": "Organization", "name": "Onit", "sameAs": "http:\/\/Onit.com", "logo": "https:\/\/s3.amazonaws.com\/resumator\/customer_20180920204605_TBHHOUY9NOUHTTW3\/logos\/20220121024411_Onit-SL-AD-Bodhala-BL-SD-Combined-Logo-Horz.png" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Atlanta", "addressRegion": "GA", "postalCode": "" } }, "experienceRequirements": "Experienced", "jobLocationType": "TELECOMMUT

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5d

New Business Sales Executive

SalesMid LevelFull TimeBachelor's degreesalesforcec++

Life Line Screening is hiring a Remote New Business Sales Executive

New Business Sales Executive - Life Line Screening - Career Page

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5d

Customer Service Analyst

ExperianHeredia, Costa Rica, Remote
jirasalesforce

Experian is hiring a Remote Customer Service Analyst

Job Description

You will have responsibility for ongoing support of our clients after Experian Healthcare products have been implemented. As a Support Analyst, you will be expected to respond to user questions regarding the operations of the Experian HealthCare’s Medical Necessity, Authorizations, Notice of Admissions, and other products.

 

ESSENTIAL FUNCTIONS:

Accept initial client contact for support through different media channels, online support tickets, phone, email, and chat.

·       Logs all client contacts and issues.

·       Responsible for detailed first-level support, troubleshooting and problem resolution where possible.

·       Assigns and categorize support tickets to appropriate functional areas.

·       Notifies clients of the status of their support tickets within agreed to Service Levels.

·       Verifies support ticket closure and ongoing client communications.

·       Work directly with clients, Account Management, Engineering and Implementation teams.

·       Participate in internal and client meetings.

Qualifications

3+ years of experience specific to Customer Support and Customer Service. (combination of experience and education may be considered)

Excellent communication skills and ability to speak clearly with technical and non-technical clients is critical

Ability to work in a fast paced multi product support environment

Safeguard sensitive information

Highly analytical, intensive research and reconciliation skills required

PC, Internet and Microsoft Office experience is a must

Strong working knowledge of CRM platform (Salesforce), especially case management

Jira experience

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5d

Salesforce Platform Manager and Architect- Remote

Experian., ., Remote
SalesagileBachelor's degreesalesforceDesignscrum

Experian is hiring a Remote Salesforce Platform Manager and Architect- Remote

Job Description

Experian Employer Services is looking for an experienced and experienced Salesforce Platform Manager and Architect. This is a remote position reporting to the VP or Sales Strategy and Enablement. You will combine strategic leadership of a team along with daily hands-on technical expertise as an individual contributor. You will oversee the entire Salesforce ecosystem, from strategy and planning to implementation along with indivdual responsibilities. You will set the vision, conduct planning, lead and team and ensure execution within SFDC for our entire organization of sales and service cloud users. You will manage individual responsibilities related to being the visionary for our SFDC platform, ensuring projects are on track, and developing and architecting the platform.

You will set the vision, plan and execute Experian Employer Services' SFDC platform design and experience and deliver on a multi-year roadmap to tactically guide a successful SFDC deployment. You will perform in a technical role with experience in Salesforce development, architecting and delivering complex business solutions catered around Force.com, Sales and Service cloud and multiple technology stacks outside of Salesforce.com to support integrations in an Agile environment. You will lead the team supporting SFDC and Data Quality. You will build Salesforce CPQ, CLM and multiple other service cloud initiatives. You will perform the testing and implementation of package development efforts, and coding, configuration, regular maintenance, installation, testing and debugging, also managing timelines and manufacturing technical documentation. You will also design and mplement data models, manage data assets, and ensure that all data is accurate, secure and meets privacy standards.

Strategic Leadership:

  • Manage a team of 2 SFDC Administrators and 4 Data Quality Specialists
  • Develop a long-term Salesforce strategy aligned with our goals
  • Identify opportunities to use Salesforce to increase business growth and efficiency
  • Collaborate with important partners and leadership to understand our needs and translate them into technical requirements
  • Manage relationship and deliverables of external SFDC Consult when warranted
  • Identify potential process improvement areas and suggest options and recommend approaches and address technical debt and architect a SFDC environment that supports the Customer 360 viewpoint with optimize lead to cash best practices

Hands-on Development:

  • Contribute to complex development tasks, including Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
  • Analyze complex sales processes and identify opportunities for improvement.
  • Design and implement new solutions that align with our requirements. (CPQ, CLM, Customer 360(Omnichannel).
  • Create detailed technical design documents and specifications.

Technical Expertise:

  • Salesforce Platform(Sales and Service Cloud):
  • Apex programming
  • Visualforce development
  • Lightning Web Components
  • Salesforce configuration and customization
  • Data modeling and integration with other systems
  • Security and permissions
  • Troubleshoot and resolve technical issues
  • Build tailored solutions to address requirements
  • Conduct Testing and deployment of solutions
  • Maintain all technical architecture and integration models
  • Test and Deployment into Production
  • Salesforce CPQ:
  • CPQ configuration and customization
  • Product modeling
  • Pricing rules and discounts
  • Quote generation and approval processes
  • Integration with other Salesforce products (Sales Cloud, Service Cloud)

Cross-Functional Collaboration:

  • Work with sales, finance/billing, customer success, product, data and enablement and IT teams to ensure our SFDC system aligns with our goals and optimizes processes aligned to best practices.
  • Monitor project timelines, budgets and resource allocation
  • Requirements gathering from User Stories into client requirements and blueprint for development
  • Establish, participate and maintain relationships with functional departments and business analyst experts to remain informed of direction, project status, architectural and technology risks and function/integration issues
  • Executive Steering Committee Liaison
  • Work with business analyst experts to bring business strategy, process optimization and new ideas on the Force.com platform across several operations
  • Participate in implementation and exploration of opportunities for AI, machine learning, BOTs to increase productivity plans

Project Management:

  • Manage SFDC projects from initiation to completion, including planning, execution and delivery
  • Coordinate with teams to ensure successful project outcomes
  • Monitor project timelines, budgets and resource allocation
  • Create project plans and roadmaps

Security and Compliance:

  • Implement security measures to protect sensitive data
  • Stay informed about data privacy regulations and ensure compliance
  • Independently perform review, testing, implementation, documentation and code reviews as it relates to salesforce.com software and Force.com platform
  • Maintain and oversee governance of SFDC and follow information security and audit requirements
  • Design security model
  • SFDC Audits

Application of Processes, Controls, Standards and Measures of Data Quality

  • Maintain SFDC documentation following the prescribed software development life cycle
  • Provide service, meeting service level agreements for incident, problem, and change management.
  • Design security model
  • Define and manage standards, guidelines and processes to ensure data quality in the CRM
  • Follow Salesforce best practices and industry standards

Qualifications

Education:

Bachelor's degree, Computer Science-related

Experience:

  • 8+ years of progressive IT professional experience
  • 5+ years senior admin and architect experience on Salesforce.com platform
  • Multiple SFDC certifications preferred (e.g. Certified SFDC Administrator, Certified SFDC Sales and Service Cloud Consultant, SFDC Certified Architect or as many certifications working toward Certified Technical Architect – SFDC Data, Integration Platform I/II, Sharing and Visibility, Application Builder, Development and Lift Cycle Architects, CPQ ,ect)
  • Proficiency with Salesforce.com development including custom development in Lightning Sales and Service Cloud, Lightning Components
  • Experience with data structures, data modeling, database schema and data migration
  • Experience promoting code from sandboxes to production environment, address related to functionality, integration
  • Experience with Agile / Scrum development methodology
  • Implementation experience with a CRM project involving acquisitions and merging of SFDC systems
  • Experience as a SFDC CRM Manager or Team Lead
  • Salesforce development skills, including Apex, Visualforce, and Lightning Web Components
  • SFDC certifications (e.g., Platform Developer I, Platform Developer II)
  • In-depth knowledge of SFDC configuration, customization, and integration
  • Experience with Agile methodologies and project management tools
  • Implementation and support for SFDC CPQ and Docusign CLM (or comparable CLM system)

Role Dimensions:

  • Support SFDC users in several areas
  • Maintain a flexible approach to working arrangements across different time zones by multiple team members
  • Be available to work weekend and off hours when needed for releases
  • Have strategic process methodology with attention to maintaining audit controls

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5d

Client Support Analyst

Experian., ., Remote
agileBachelor's degreesalesforce

Experian is hiring a Remote Client Support Analyst

Job Description

We would love you to join us at Experian in helping us to shape the future of Employer Services for Human Resources compliance and outsourcing. We are looking for a Tax Withholding Client Service Analyst – EES EForms and I-9s. You will help shape a new business at Experian and help to drive market penetration of all product lines in this space. We are looking for a candidate eager to join a dynamic atmosphere, someone who is adaptable and is able to instill confidence in internal and external partners to drive results.

What you'll be doing

  • Support our growing mid-market client base
  • Provide service to our growing client base with an emphasis on one-touch service
  • Assist to identify process improvements and work with product, management, and the team to implement changes
  • Track client deliverables from tax forms to system changes
  • Represent EES Tax Withholding as an expert on our service
  • Interpret data and present professional content to clients and internal stakeholders
  • Manage multiple tasks, prioritize them and focus on finding solutions
  • You will report to the Manager, Client Success

Qualifications

  • 3 + year's client technical support experience
  • Bachelor's Degree or relevant work experience
  • Have strong technical knowledge
  • Knowledge of human capital management systems and HR/Payroll/Tax related product offerings a plus
  • Understand Agile methodology
  • Expect and navigate through obstacles
  • You have strong problem-solving and analytical skills
  • Proficient in Salesforce and Smartsheets

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5d

Senior Salesforce Developer

ExperianAustin, TX, Remote
DevOPSBachelor's degreeB2BsalesforceDesignAWSbackend

Experian is hiring a Remote Senior Salesforce Developer

Job Description

Experian Consumer Services (ECS) is searching for an experienced technologist to help us deliver our next-generation B2B Digital Experience Platform (DXP). Reporting to the Director, CRM Technology Delivery, Partner Experience, you will work in some of the most modern technology, developing our new eCommerce platform from the ground up. The core platform will be Salesforce Experience Cloud. Beyond Salesforce, a background in SOAP or RESTful integrations, front-end, and backend development, DevOps principles, and knowledge of AWS services and integrations will be helpful as we deliver this platform. You will be involved in all aspects of software delivery, from sprint planning, standups, and code reviews to architecture, design, and development. We need somebody who can work with our product owner to turn a vision into a scalable solution. You will be more than just a senior engineer – you are a true solution consultant. We need your ideas and your expertise. Experian

Qualifications

  • Minimum 5 years working in a developer capacity – at least 3 with Salesforce
  • Bachelor's degree in relevant field or equivalent experience.
  • 3+ years' experience with Lightning framework
  • 2+ years' experience with Salesforce Experience Cloud (communities)
  • Professional experience with front-end web development principles and technologies (HTML/CSS)
  • Experience with CI/CD solutions and DevOps principles; experience with using source control

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5d

Remote Middle Salesforce Developer with German

VRP ConsultingPoland, Poland, Remote
salesforceqacss

VRP Consulting is hiring a Remote Remote Middle Salesforce Developer with German

Job Description

Responsibilities:

  • Salesforce configuration and automation of processes with appropriate declarative tools (e.g. Salesforce Flow)
  • Salesforce platform custom development (Apex, LWC)
  • Coding and development according to current industry standards and best practices
  • Management and development of custom solutions for internal use and for client’s projects
  • Improvement of existing functionalities to enhance the experience and customer satisfaction
  • Close collaboration with the QA team to the identification of possible bugs encountered
  • Develop and maintain various custom pages (Experience, Flexipages, Visualforce)
  • Demonstrate high responsibility and reliability in their work

 

Qualifications

  • 3+ years of experience in a similar position
  • Fluent English is a must
  • German language proficiency at a B2 level
  • Experience participating in projects of various sizes
  • Demonstrated ability to handle multiple projects at once
  • Previous exposure to APEX and LWC
  • Strong HTML and CSS knowledge
  • Salesforce Certification, preferably Platform Developer I

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5d

Marketing Technology Manager

PraetorianRemote within United States
SalestableausqlwordpressB2BsalesforceDesignapic++css

Praetorian is hiring a Remote Marketing Technology Manager

Company Overview:

At Praetorian, our vision is to create a future without compromise and our mission is to prevent breaches before they occur. By emulating attackers, we uncover the materials risks that lead to compromise before hackers are aware they exist. From cryptocurrency exchanges to autonomous vehicles and from medical device platforms to space telescopes, we leverage offensive security to instill a prevention first strategy in our customers. Checkout our new hire survival guide for more information on Praetorian's mission, vision, values, and culture.

Position Overview:

We seek a data-driven Marketing Technology Manager to optimize our marketing systems and drive demand generation at scale. You'll own our marketing tech stack while supporting GTM objectives to grow brand awareness, leads, and pipeline.

Career Opportunity:

  • Join an industry with massive socio, economic, and political importance in the 21st century
  • Partner with prominent clients and help them solve hard security problems
  • Work alongside some of the best and the brightest minds in the security industry
  • Leave an indelible mark on a company where individual performance has a real impact
  • Be recognized, internally and publicly, for your contributions in a high-profile position
  • Align your career trajectory with a high-growth company that is on the move

Core Responsibilities:

  • Develop and execute the marketing technology roadmap aligned with business objectives
  • Design and optimize customer journey mapping through marketing automation
  • Implement analytics and reporting to optimize marketing spend and data-driven business decisions
  • Collaborate with marketing, sales, information technology, and product teams to streamline workflows and automate manual processes 
  • Maintain and optimize current marketing technology stack and recommend and implement new technologies that improve marketing effectiveness and operational efficiency
  • Develop and maintain documentation for marketing technology processes, training materials, and technical specifications
  • Ensure marketing compliance with data privacy regulations

Desired Qualifications:

  • 4+ years of experience within B2B software, with 2+ years within an ABM-centric strategy
  • Subject mater expertise with Hubspot as the core of our martech environment
  • Proficiency with 6sense, Buffer, SEM Rush, Highspot, Optimizely, Salesforce, WordPress, and ZoomInfo
  • Familiarity with B2B marketing initiatives and marketing campaigns
  • Prior experience in cybersecurity or a similarly complex, SaaS B2B marketing and sales motion

+1 Qualifications: 

  • Expertise with CSS, Elementor, HTML, Wordpress, website buildout and back-end development a major plus
  • Proficiency in API integrations, webhook management, and 3rd party connection middleware such as Zapier
  • Working knowledge of SQL for data querying and analysis
  • Familiarity with marketing technology security requirements and compliance frameworks
  • Experience with marketing analytics tools such as Google Analytics
  • Expertise in data visualization tools such as Tableau and Power BI
  • Understanding of Customer Data Platforms (CDPs)
  • Bachelor’s degree in Business, Information Management,  Marketing, Advertising, Communications, or equivalent years of experience

Desired Behaviors:

  • Ability to track, analyze, and interpret performance metrics to inform marketing decisions
  • World-class project management skills
  • Analytical with a data-driven approach to decision-making
  • Self-starter with the ability to work independently
  • Ability to helicopter up and down from understanding the larger marketing strategies to hands-on technical implementation

Accountable for:

  • Reducing technical debt by auditing and consolidating redundant tools
  • Achieving 99.99% uptime for critical marketing systems
  • Reducing experimentation and campaign setup time through automation
  • Improving lead scoring, marketing qualified lead (MQL) to sales qualified lead (SQL) conversion rate

If this position is wildly successful, in one year you will have:

  • Improved the marketing tech stack’s efficiency, stability, and adoption
  • Built a real-time reporting infrastructure that provided actionable insights into marketing campaign performance
  • Established a testing framework that accelerated campaign experimentation, shortened test cycles, and improved conversion rates
  • Documented and refined essential operations
  • Regularly delivered data-driven insights that shaped strategic decisions
  • Implemented data governance processes that cleaned and enriched data sets

Compensation & Benefits:

  • Experience a highly competitive salary that recognizes and rewards your unique talents and contributions
  • Benefit from an Employee Stock Option Plan that lets you share in the growth and success of our company
  • Enjoy an annual budget dedicated to training, certifications, and conferences, empowering you to expand your skills and knowledge
  • Receive access to top-tier medical plans, ensuring you and your family's health and well-being are always a top priority
  • Secure your future with our 4% company 401K matching, available to you from day one, committed to your long-term financial well-being

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.We are committed to an inclusive and diverse Praetorian.  We are an equal opportunity employer.  We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

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5d

Senior Salesforce Functional Consultant

DatacomWellington,New Zealand, Remote Hybrid
SalesagilesalesforceDesign

Datacom is hiring a Remote Senior Salesforce Functional Consultant

Position:  Senior Salesforce Functional Consultant

Datacom Location:  Anywhere across NZ and Australia with a Datacom office (see below)

 

Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. 

 

About the Role (Your Why)  

The Salesforce Senior Functional Consultant is responsible for the development and delivery of industry specific systems mostly aligned to projects, building and installing turnkey business solutions.

 

You will work as part of Datacom's internal Salesforce team (the role isn't a client facing position), enabling you to be an integral part of our growing team to meet the demand we see for Salesforce. As a Salesforce Senior Functional Consultant, you will be a key member of the team, bringing extensive, hands-on experience implementing Salesforce first and foremost. Secondly, your resume will show you also as someone who is able to draw in the customer needs and offer resolution leveraging the breadth of the Salesforce application. Initially you will be able to sink your teeth into an exciting green fields project.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

 

What You’ll Do   

As a Salesforce Functional Consultant, you will:

 

  • Apply deep understanding of the Salesforce application and delivering high quality, detailed technology solutions through consulting project activities
  • Take care of Business analysis, facilitating workshops with stakeholders to tease out requirements and convert into technical specifications inspired by Salesforce best practices
  • Create solutions using configuration and declarative tools on the Salesforce platform
  • Provide post-implementation support of customer environments
  • Develop custom Salesforce modifications utilising recognised best practice methods that meet expectations and stand up to peer and external audit and review
  • Technical responsibilities, including problem identification, system architecture definition, and/or design, implementation, testing and solution deployment
  • Project management activities include interaction with Stakeholders, cost/schedule monitoring and documentation
  • Understand systems that have several external interactions and dependencies, and/or the data that flows through the systems
  • Support peers by undertaking peer-reviews and providing constructive feedback of work to help maintain high standards overall
  • Take the technical lead if required
  • Lead UAT sessions with stakeholders and gather feedback for final adjustments.
  • Define and deliver custom applications using LWC, Apex, and Visualforce

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

 

What You’ll Bring  

As a Salesforce Senior Functional Consultant, we would expect you to have at least 3+ years of Salesforce.com knowledge and be able to demonstrate the below:

 

  • Minimum of 3 years experience providing professional services, particularly as a Functional Consultant, with the Salesforce platform and delivering solutions within the Salesforce toolset across sales, service and community cloud
  • Ability to identify gaps between current and desired end-states and able to analyse, isolate and interpret business needs and develop appropriate salesforce solutions
  • In depth knowledge of salesforce flow, data model and declarative tools
  • Experience with and understanding of declarative enhancement tools in Salesforce such as Flows, Process Builder, Formulas and Validation Rules, Schema Builder
  • System and Solution Architecture design (functional & technical)
  • Experience with configuration, Flows, customization, programming with Salesforce Apex, Lightning Components and implementing new instances of Salesforce
  • Hands-on development of VisualForce, , Apex classes, APIs and Salesforce controls
  • Practical deployment knowledge of VisualForce, Salesforce configurations, Apex classes, APIs and Salesforce controls
  • Proven experience with automation languages, practices and toolsets
  • Ability to interact and network with stakeholders in own area of expertise and build productive customer relationships
  • Salesforce Certified Sales and/or Service Cloud and Administrator
  • Salesforce Analytics & Shield experience
  • Broad academic knowledge of information technology/business management and/or business concepts and products

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

See more jobs at Datacom

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5d

Senior Salesforce Functional Consultant

DatacomAuckland,New Zealand, Remote Hybrid
SalesagilesalesforceDesign

Datacom is hiring a Remote Senior Salesforce Functional Consultant

Position:  Senior Salesforce Functional Consultant

Datacom Location:  Anywhere across NZ and Australia with a Datacom office (see below)

 

Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. 

 

About the Role (Your Why)  

The Salesforce Senior Functional Consultant is responsible for the development and delivery of industry specific systems mostly aligned to projects, building and installing turnkey business solutions.

 

You will work as part of Datacom's internal Salesforce team (the role isn't a client facing position), enabling you to be an integral part of our growing team to meet the demand we see for Salesforce. As a Salesforce Senior Functional Consultant, you will be a key member of the team, bringing extensive, hands-on experience implementing Salesforce first and foremost. Secondly, your resume will show you also as someone who is able to draw in the customer needs and offer resolution leveraging the breadth of the Salesforce application. Initially you will be able to sink your teeth into an exciting green fields project.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

 

What You’ll Do   

As a Salesforce Functional Consultant, you will:

 

  • Apply deep understanding of the Salesforce application and delivering high quality, detailed technology solutions through consulting project activities
  • Take care of Business analysis, facilitating workshops with stakeholders to tease out requirements and convert into technical specifications inspired by Salesforce best practices
  • Create solutions using configuration and declarative tools on the Salesforce platform
  • Provide post-implementation support of customer environments
  • Develop custom Salesforce modifications utilising recognised best practice methods that meet expectations and stand up to peer and external audit and review
  • Technical responsibilities, including problem identification, system architecture definition, and/or design, implementation, testing and solution deployment
  • Project management activities include interaction with Stakeholders, cost/schedule monitoring and documentation
  • Understand systems that have several external interactions and dependencies, and/or the data that flows through the systems
  • Support peers by undertaking peer-reviews and providing constructive feedback of work to help maintain high standards overall
  • Take the technical lead if required
  • Lead UAT sessions with stakeholders and gather feedback for final adjustments.
  • Define and deliver custom applications using LWC, Apex, and Visualforce

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

 

What You’ll Bring  

As a Salesforce Senior Functional Consultant, we would expect you to have at least 3+ years of Salesforce.com knowledge and be able to demonstrate the below:

 

  • Minimum of 3 years experience providing professional services, particularly as a Functional Consultant, with the Salesforce platform and delivering solutions within the Salesforce toolset across sales, service and community cloud
  • Ability to identify gaps between current and desired end-states and able to analyse, isolate and interpret business needs and develop appropriate salesforce solutions
  • In depth knowledge of salesforce flow, data model and declarative tools
  • Experience with and understanding of declarative enhancement tools in Salesforce such as Flows, Process Builder, Formulas and Validation Rules, Schema Builder
  • System and Solution Architecture design (functional & technical)
  • Experience with configuration, Flows, customization, programming with Salesforce Apex, Lightning Components and implementing new instances of Salesforce
  • Hands-on development of VisualForce, , Apex classes, APIs and Salesforce controls
  • Practical deployment knowledge of VisualForce, Salesforce configurations, Apex classes, APIs and Salesforce controls
  • Proven experience with automation languages, practices and toolsets
  • Ability to interact and network with stakeholders in own area of expertise and build productive customer relationships
  • Salesforce Certified Sales and/or Service Cloud and Administrator
  • Salesforce Analytics & Shield experience
  • Broad academic knowledge of information technology/business management and/or business concepts and products

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

See more jobs at Datacom

Apply for this job

5d

Senior Salesforce Functional Consultant

DatacomMelbourne,Victoria,Australia, Remote Hybrid
SalesagilesalesforceDesign

Datacom is hiring a Remote Senior Salesforce Functional Consultant

Position:  Senior Salesforce Functional Consultant

Datacom Location:  Anywhere across NZ and Australia with a Datacom office (see below)

 

Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. 

 

About the Role (Your Why)  

The Salesforce Senior Functional Consultant is responsible for the development and delivery of industry specific systems mostly aligned to projects, building and installing turnkey business solutions.

 

You will work as part of Datacom's internal Salesforce team (the role isn't a client facing position), enabling you to be an integral part of our growing team to meet the demand we see for Salesforce. As a Salesforce Senior Functional Consultant, you will be a key member of the team, bringing extensive, hands-on experience implementing Salesforce first and foremost. Secondly, your resume will show you also as someone who is able to draw in the customer needs and offer resolution leveraging the breadth of the Salesforce application. Initially you will be able to sink your teeth into an exciting green fields project.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

 

What You’ll Do   

As a Salesforce Functional Consultant, you will:

 

  • Apply deep understanding of the Salesforce application and delivering high quality, detailed technology solutions through consulting project activities
  • Take care of Business analysis, facilitating workshops with stakeholders to tease out requirements and convert into technical specifications inspired by Salesforce best practices
  • Create solutions using configuration and declarative tools on the Salesforce platform
  • Provide post-implementation support of customer environments
  • Develop custom Salesforce modifications utilising recognised best practice methods that meet expectations and stand up to peer and external audit and review
  • Technical responsibilities, including problem identification, system architecture definition, and/or design, implementation, testing and solution deployment
  • Project management activities include interaction with Stakeholders, cost/schedule monitoring and documentation
  • Understand systems that have several external interactions and dependencies, and/or the data that flows through the systems
  • Support peers by undertaking peer-reviews and providing constructive feedback of work to help maintain high standards overall
  • Take the technical lead if required
  • Lead UAT sessions with stakeholders and gather feedback for final adjustments.
  • Define and deliver custom applications using LWC, Apex, and Visualforce

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

 

What You’ll Bring  

As a Salesforce Senior Functional Consultant, we would expect you to have at least 3+ years of Salesforce.com knowledge and be able to demonstrate the below:

 

  • Minimum of 3 years experience providing professional services, particularly as a Functional Consultant, with the Salesforce platform and delivering solutions within the Salesforce toolset across sales, service and community cloud
  • Ability to identify gaps between current and desired end-states and able to analyse, isolate and interpret business needs and develop appropriate salesforce solutions
  • In depth knowledge of salesforce flow, data model and declarative tools
  • Experience with and understanding of declarative enhancement tools in Salesforce such as Flows, Process Builder, Formulas and Validation Rules, Schema Builder
  • System and Solution Architecture design (functional & technical)
  • Experience with configuration, Flows, customization, programming with Salesforce Apex, Lightning Components and implementing new instances of Salesforce
  • Hands-on development of VisualForce, , Apex classes, APIs and Salesforce controls
  • Practical deployment knowledge of VisualForce, Salesforce configurations, Apex classes, APIs and Salesforce controls
  • Proven experience with automation languages, practices and toolsets
  • Ability to interact and network with stakeholders in own area of expertise and build productive customer relationships
  • Salesforce Certified Sales and/or Service Cloud and Administrator
  • Salesforce Analytics & Shield experience
  • Broad academic knowledge of information technology/business management and/or business concepts and products

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

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