slack Remote Jobs

383 Results

28d

Customer Service Specialist

AlpineVista, CA, Remote
Salesslack

Alpine is hiring a Remote Customer Service Specialist

Job Description

The Customer Service Specialist performs a variety of job functions integral to RxSafe, including trade show coordination, vendor management, receptionist for the Customer Support 800 line, and PakMyMeds program. The successful candidate will be highly organized, possess excellent communication and listening skills.

  • Answer incoming calls on 1st or 2nd ring, demonstrating great listening skills and creating an excellent first impression of RxSafe.
  • De-escalate and proactively manage support calls and customers. Provide updates when waiting for 30 minutes or more for a call back from the technical team.
  • Enter Support tickets into ticketing system (Zendesk).
  • Maintain constant communication with technical support team to reduce queue call time lag. (Slack is one of many tools for this.)
  • Escalate to Manager &/or Director when call queue wait time exceeds 1 hour or there is a “hard-down” needing rapid response from team.
  • Coordinate virtual and in-person tradeshows and events (i.e., webinars), including managing all logistics, people, and equipment, to enable sales of pharmacy automation systems.
  • Facilitate customer surveys, reporting, and organizing survey results, and follow-up.
  • Manage and maintain open RMA orders.
  • Proactively work with Accounting and customers to invoice those who have not returned our requested parts.
  • Occasional travel requested / required.

Qualifications

  • A results-driven marketer with high attention to detail, creativity, communication, and analytical skills
  • Excellent reporting skills, familiar with organizing data and marketing/research insights
  • Outstanding ability to think creatively, critically, and identify and resolve problems
  • Excellent verbal, written and listening communication skills
  • Knowledge of HubSpot, Slack, Zendesk, SurveyMonkey and Zoom preferred
  • Ability to work within a team and independently
  • Experience with CRM workflows, analysis, and reporting tools, esp. HubSpot
  • Strong organizational, time management, and multi-tasking skills
  • Proficiency with MS Office Suite (Excel, PowerPoint, Word) and Google Suite equivalents

Salary Range $21.00 - $26.00/hour

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28d

Clinical Documentation Specialist

LingraphicaPrinceton, NJ, Remote
Salesslack

Lingraphica is hiring a Remote Clinical Documentation Specialist

Job Description

Purpose: The Clinical Documentation Specialist is a member of the Operations team and is responsible for obtaining all necessary clinical and client paperwork required to secure funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing. 

Essential Duties & Responsibilities 

  • Guides Speech Language Pathologists (SLPs) and trains them in using Lingraphica’s Smart Paperwork Portal 
  • Assists and provides guidance and support to SLPs during the paperwork process via email, phone or video conferencing 
  • Obtains recommendation paperwork from the Speech Language Pathologist (SLP) and Client Authorization forms in a timely manner 
  • Obtains medical records and prescriptions from Prescribers. 
  • Reviews the completed documentation for thorough and accurate information in adherence to medical necessity guidelines 
  • Develops and maintains relationships with SLPs; develops rapport with medical professionals/prescribers 
  • Establishes rapport and trust with customers (persons with communication challenges {PWCCs} and care providers); obtains information necessary to ensure a successful sale 
  • Communicates benefits, eligibility and coverage information for Durable Medical Equipment clearly 
  • Maintains diligent organization of documents using Adobe and internal software tools 
  • Fully understands the trial procedures and Lingraphica’s products to address questions and concerns and keep the process moving smoothly 
  • Accurately and timely documents trial activities and correspondence using company’s internal software tools  
  • Follows sales process for successful handoffs of deals to other teams 
  • Contributes on special projects, as needed, as well as other duties as assigned 

Qualifications

Knowledge, Skills & Abilities: 

  • Highly organized 
  • Excellent customer service skills and professionalism 
  • Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes  
  • Strong critical thinking and problem-solving skills  
  • Effective written and verbal communication skills 
  • Ability to effectively handle multiple and shifting priorities 
  • Proficiency and comfortability in making and answering numerous phone calls throughout the workday 
  • Ability to support cross-functional teams and the ability to understand and translate business issues into actionable solutions 
  • Ability to take on new challenges and work outside of one’s comfort zone 
  • Ability to resolve issues in a professional and timely manner 
  • A team player with overall company goals in mind 
  • Ability to maintain proper, courteous, and helpful telephone etiquette 
  • Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks 
  • Ability to comfortably interface with various users across the organization 

Education & Experience 

  • High School Diploma or GED, required. 
  • Associate’s or Bachelor’s Degree, preferred 
  • 1-2 years’ experience in customer service or within the healthcare industry 
  • Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred. 

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Vesta Healthcare is hiring a Remote REMOTE Full Time NJ Spanish Bilingual Licensed Nurse Practitioner (NP)

Nice to meet you, we’re Vesta Healthcare.
Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be able to:

  • Conduct video visits for chronic care management and remote patient monitoring to create an appropriate care plan for the member 
  • Conduct care coordination and recommend/identify cost effective research based treatment and intervention
  • Utilize strong clinical skills in physical assessment and chronic disease management for at risk adults and apply member specific Care Management and individualized care planning
  • Be comfortable with advanced care planning discussions with caregivers and members
  • Serve as a consulting resource on care management practice as needed
  • Attend meetings, training sessions and participates on committees as needed
  • Possess a strong knowledge of clinical procedures, standards and quality control checks
  • Possess a strong knowledge of medical conditions, interventions and treatment
  • Provide members, caregivers and facility education
  • Monitor the quality of member’s care and updates plan of care

Would you describe yourself as someone who has:

  • Fluency (reading, writing, speaking) in Spanish AND English (required)
  • Certified and licensed as a Nurse Practitioner in good standing in at least the state of New Jersey (required)
  • Master’s or doctoral degree from an accredited institution for nurse practitioners (required)
  • Medicare participation and ability to have the company bill for services on your behalf (required)
  • Certification from ANCC (or equivalent) as an Adult, Family, Geriatric, and/or Acute Nurse practitioner (required)
  • 1+ years of Nurse Practitioner Experience (required), qualified for independent practice in your licensed jurisdiction (preferred
  • 1+ years of telephonic triage or equivalent experience (required)
  • 2+ years of clinical experience working with complex adult populations (required)
  • Ability to practice independently with little clinical support (required)
  • Comfort using technology like Google Suite, multiple EMRs, Slack (required)
  • The ability to work remotely and has a private area with a computer in their home/workspace (required)
  • Experience working in home care and/or family medicine, geriatrics (preferred)
  • Experience working within a clinical team environment
  • Strong organizational skills, including the ability to prioritize 
  • Passionate about our mission to improve people’s lives
  • Comfortable in a dynamic and always evolving startup environment

 

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms membership and classes
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Accident insurance, hospital insurance, and critical insurance
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with up to 4% match

 

Pay range is $125K - $130K annually. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!  If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation. 

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Vesta Healthcare is hiring a Remote Bilingual Clinical Medication Reconciliation Specialist

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta Healthcare comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We’re looking to add to our team of experts who care deeply about our mission. 

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

The ideal teammate would be…
A customer focused individual who is responsible for assisting the team in coordinating the care of members enrolled in Medicare's chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Medical Assistant will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.

The ideal teammate would be able to:

  • Conduct patient interviews and create accurate, comprehensive medication lists
  • Coordinate clinical service visits between pharmacists and members and/or caretakers
  • Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
  • Coordinate care for members of the program
  • Enter data within operating dashboards, reporting and workflow platforms 
  • Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
  • Manage challenging member and/or caretaker situations and be able to respond promptly to member needs and service requests
  • Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
  • Participate in other activities as assigned 

Would you describe yourself as someone who has:

  • A current Medical Assistant (CMA) certification (required)
  • Fluency in English and Spanish, Russian or Cantonese/Mandarin (writing, reading and speaking) (required)
  • At least two years of experience as a medical assistant with at least 1 year experience as a medication reconciliation medical assistant (required)
  • The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts (required)
  • Knowledge and understanding of chronic care management processes (required)
  • Comfort using technology like Google Workspace, multiple EMRs, Slack (required)
  • Worked with multiple platforms to provide a seamless experience for the patient (required)
  • The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection (required)
  • A positive attitude and genuinely enjoys talking to patients
  • Demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
  • The ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with match

Pay rate is $22-23 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law. 

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!  If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.

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29d

IT Support Contractor

InstacartUnited States - Remote
2 years of experience3 years of experienceslack

Instacart is hiring a Remote IT Support Contractor

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

 

Location: Remote (Supporting West Coast Hours)

OVERVIEW

 

 

ABOUT THE ROLE 

We are currently seeking an IT Support Contractor for our Instacart IT Team! This position is a Remote role supporting the Pacific Standard Time Zone. This role will be responsible for providing stellar IT Support to our employees across our environment and office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

 

 

ABOUT THE TEAM

The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

 

 

ABOUT THE JOB

  • Provide IT Support to Instacart employees via remote support through our ticketing system
  • Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Coordinating with our IT Logistics team to ship equipment to customers across the region making sure employees have the tools they need to do their job.
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

 

 

ABOUT YOU

Minimum Qualifications

  • You have at least 2 years of experience with helpdesk support and customer service
  • You are familiar with macOS, Windows, and ChromeOS operating systems
  • You are inclined to Google things you don’t know before asking someone
  • You love technology and delivering great customer service

 

Preferred Qualifications

  • You have 2-3 years of experience with helpdesk support and customer service
  • You have a strong understanding of macOS, Windows, and ChromeOS operating systems
  • You have a good understanding of AV systems (including Zoom and Hangouts)
  • You have a friendly personality and love to teach others
  • You are great at communicating with all types of people and personalities

Pay range dependent on location; $37-$50/hour

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WhoWhatWhy is hiring a Remote Deputy Editorial Operations Manager (Fall 2024)

Deputy Editorial Operations Manager (Fall 2024) - WhoWhatWhy - Career PageSee more jobs at WhoWhatWhy

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29d

Senior Application Security Engineer

LatticeSF, NYC, Remote
remote-firstDesignslackgraphqlrubyc++dockertypescriptkubernetespythonAWS

Lattice is hiring a Remote Senior Application Security Engineer

This is Engineering at Lattice

Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack and love experimenting with new technologies. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

Lattice is looking for someone to help our product developers build applications that our customers can use with confidence, knowing that at Lattice we work with strong security principles in mind. This role will work across a breadth of areas including application security, infrastructure security, and software supply chain. This role will involve both developing and managing tools, as well as acting as a consultant and partner for product developers. As such, it requires a balance of technical know-how and strong collaboration skills. Your days will vary, including: reviewing design proposals, writing design proposals, meeting with development teams to discuss their approaches and challenges, developing training materials, heads-down coding, and triaging bugs to understand their risks and remediations. You will also be involved in deciding how work is done and what tools and processes are appropriate.

What You Will Do

  • Mentor and advise product development teams in the area of application security
  • Assist teams in reproducing, triaging, and addressing application security vulnerabilities
  • Assist in the implementation of security processes and automated tooling that prevent classes of security issues
  • Design and implement Typescript code libraries and patterns to improve application security
  • Perform security-focused code reviews
  • Work with infrastructure teams to ensure our systems are secure
  • Support the bug bounty program
  • Evaluate tools, from SAST/DAST to cloud security analysis tooling, among others
  • Lead application security reviews and threat modeling, including code review and dynamic testing
  • Help develop security training and socialize the material with product development teams

What You Will Bring to the Table

Experience it’s important for you to have at some level:

  • Software development experience, ideally with Javascript/Typescript, or another programming language such as Python or Ruby
  • Familiarity with secure coding practices
  • Familiarity with security tools and libraries such as static/dynamic analysis tools and penetration testing tools
  • Familiarity with and ability to explain common security flaws and ways to address them (e.g. OWASP Top 10)
  • Strong understanding and experience with common security libraries, security controls, and common security flaws
  • Strong communication and collaboration skills

Experience that would be helpful:

  • Familiarity with AI/LLMs for enhancing code quality and automating security analysis.
  • Familiarity with containerization (Docker, containerd, etc) and Kubernetes
  • Experience developing and operating cloud systems in AWS
  • Experience with GraphQL


----

The estimated annual cash salary for this role is $166,000 - $207,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-remote

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning ????– and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line ????. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. 


Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance withLattice's Job Applicant Privacy Policy.

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30d

Proposal Manager

OddballRemote
agileBachelor's degree3 years of experienceslackc++

Oddball is hiring a Remote Proposal Manager

 

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a Proposal Manager to work with our growth team to help Oddball make a positive impact on millions of Americans' daily lives.

What you'll be doing:

This role leads the planning and production of our proposals to various federal agencies. Working directly with our dedicated proposal, BD, capture, solutioning, operations, and contracts teams, this role will work across the organization to develop proposals that are compliant, responsive, and compelling. In addition, this role helps to ensure efficient execution and continuous improvement of Oddball’s proposal production processes. Our Proposal Managers are instrumental in facilitating growth at Oddball and will have a direct impact across all business units and the future of our company.

What you'll bring:

  • Over 3 years of experience managing proposal efforts in response to U.S. federal solicitations
  • Practitioner of U.S. federal government contracting, including demonstrated knowledge and proficiency with relevant regulations (e.g., FAR) and compliance, contract vehicles, and fluency with the opportunity lifecycle (BD/capture activities)
  • Proficient with and able to communicate about key software development initiatives and concepts, including: Agile, cloud services, DevSecOps, HCD, IT modernization, cybersecurity, data analytics, etc.
  • Experience content planning and guiding writers through their sections/volumes (e.g., technical approach and PWS/QASP, management, corporate experience) in response to multi-phase and quick-turn government RFP/Q/Is, including writing sections if necessary
  • Excellent technical and persuasive writing skills, with a proven ability to interview experts and synthesize information with our value proposition to develop winning proposals
  • Superior attention to detail and copy-editing acumen, with excellent desktop publishing skills (Google Docs, Microsoft Word, and Adobe Acrobat)
  • Experience creating and maintaining ownership of proposal response and admin artifacts, such as volume outlines, kickoff slides, compliance matrices, color team review worksheets, etc.
  • Managing relationships and working with partners to ensure stakeholder engagement throughout the process, including educating people on our processes and generally guiding resources through the proposal support experience
  • Experience following and contributing to the improvement of company-wide proposal processes
  • Experience supporting all types of proposals to include oral presentations, code challenges, technical volumes, case studies, video submissions, etc. is preferred
  • Comfortable working in a Google Drive / Slack environment
  • Experience working with VA, CMS, OPM, SEC, and/or DoD, with domain knowledge of agency missions and their users is preferred
  • Experience working with Asana or similar project management tools is preferred
  • Knowledge of the Shipley proposal process is preferred

Requirements:

  • Must be a US Citizen and able to work domestically 
  • Must be able to attain low-level security clearance 

Education:

  • Bachelor’s degree

Benefits:

  • Fully remote
  • Tech and education stipend
  • Comprehensive Benefits Package
  • Company Match 401(k) plan
  • Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements, a range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $120,000 - $150,000

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30d

QA Analyst LATAM, Africa, Europe

Full TimeagileBachelor's degree5 years of experiencekotlinjiraswiftmobileslackiosqajavaandroidtypescriptjavascript

Rapptr Labs is hiring a Remote QA Analyst LATAM, Africa, Europe

QA Analyst LATAM, Africa, Europe - Rapptr Labs - Career PageExcellent communication skills, both written and verbal, wi

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WiFi Tribe is hiring a Remote Global Property Sourcing & Procurement Lead

Note from Diego, WiFi Tribe Founder:

I invited 7 internet strangers to spend a month living and working in my childhood home in Bolivia.

It was never meant to be a “business”. Just a group of friends traveling the world together.

It’s been 8 wild years…

Since that first trip, we’ve brought 2,500 nomads together in 80 cities to colive and cowork around the world, one month at a time.

Our work has sparked thousands of lifelong friendships, countless perspective-shifting conversations, hundreds of startup projects and career shifts, so many new romances, lots of weddings, a few babies, and an unimaginable amount of core memories.

What we do changes lives.

Not a little, but a lot and in every way you can think of.

If this excites you, keep reading to see if this might be the most perfect job ever created for you.

What is WiFi Tribe?

We believe that life wasn’t meant to be lived in just one place. That your best work can be done from anywhere. And, that everything is better when you have great people by your side.

We bring together great people from around the world to help them overcome the loneliness of solo travel, find true community wherever they go, and make their biggest travel dreams a reality, together.

We connect our members through:

40 coliving/coworking retreats in exciting destinations,

a Slack community where members share advice and support each other, and

an exclusive app that helps members meet in-person anywhere in the world, and plan their next big adventure together.

WiFi Tribe is THE vetted community for passionate professionals and entrepreneurs who seek growth and long-lasting travel connections.

YOUR Mission:

The Tribe needs a home. Well, not just one. We need many. And all around the world.

At WiFi Tribe, we think a lot about our homes. They need to be comfortable for remote work, in good condition and have all the required amenities. But most importantly, our homes need to bring the Tribe together.

We need homes that are good spaces for a community to form.

Your mission—should you choose to accept it—is to find the Tribe a home wherever we plan to go. You will set up a global network of villas, houses, and apartments that keep the Tribe connected and productive. You'll ensure these homes reflect our attention to quality and care for community. You’ll be working closely with the founding team to achieve this vision.

You will be at the core of our global expansion strategies. You’ll source, negotiate, and manage property contracts and landlord relationships. The person we’re looking for will have excellent project management skills, experience negotiating complex deals in multiple languages, and will genuinely enjoy working in fast-paced teams.

Ideally, you’re located in the European/African time zone or be willing to work a schedule that overlaps with Asia, Europe, and the Americas. Hey… we did say it was global, right?

We don’t just want you to join the team, we want you to become a member of our community and travel side-by-side with our legendary members. If you’ll be finding the Tribe’s homes, well, you better start living in them and travel the world with us!

Who We Are (Our Culture)

  • We’re obsessed with this community. We have all chosen to join the team, first and foremost, because we love this community; a place where remarkable people from all over the world meet and shape their ideal lives together.
  • We’re a tight-knit team. We look out for one another, cheer each other on, and celebrate every win. We’re fully remote, and always bouncing around the world, but take every chance to meet up in person.
  • We’re as diverse as the United Nations. Our team of 13 represents 10 different nationalities! Many of us have become permanently nomadic global citizens, as we travel the world side-by-side with our members.
  • We’re small but mighty. Our small size is our strength. It helps us stay agile, creative, and united in the camaraderie of achieving our mission. We’re nifty, we’re inventive and we don’t give up.
  • We show courage. We don’t compromise when it comes to our values, our mission, or who we are. Every member of our team has the courage to stand up for what they believe in and challenge bad ideas. We know that doing the right thing always pays off in the end.
  • We care. We take full ownership of our work because we take pride in everything we do. We care about how we show up and who or what we’re becoming. And of course, we care about our teammates and our community members.
  • We’re explorers at heart. We’re curious and adaptable, which is why each of us chose to take on this crazy challenge of building a global community and a startup at the same time. Everyone on the team has lived, worked, and travelled with the Tribe for at least a month – some of us for years. Joining this team means embarking on the biggest adventure of your career.
  • We lead with humility. We don’t compete for titles or status; we’re driven by passion for our mission and love for our work. There is no space for big egos here. But, we take pride in our work and in becoming great at what we do.

Who You Are (Traits)

  • You’re a hustler. You always find a way to succeed because you don’t give up. You keep digging until you’ve found what you’re looking for, no matter how big the challenge.
  • You move FAST. You love the feeling of getting sh*t done and moving fast. It energizes you.
  • But you let NOTHING slip through the cracks. You pride yourself on your attention to detail. You’re meticulous in tracking information, contracts, and communications.
  • You’re super organized and reliable. You’re the one in the team who makes sure that everything stays on track and gets done on time.
  • You have a mind for strategy. You enjoy taking on a challenging goal and working backwards to make it happen. Before any big project, you set aside the time to strategize about how to get the best results and how your work fits into the bigger picture.
  • You’re a problem solver. When things don’t go as planned, you’re resourceful and quick on your feet to come up with solutions.
  • You think in systems. You have a logical mind, and you naturally create systems and processes that improve how you (and others) work.
  • You set your own course. As long as you know clearly where you’re going, you know that you’ll be able to figure out how to get there. You don’t wait for someone to tell you what to do.
  • You own your mission. You thrive when you own a project from start to finish, and you take pride in your work without letting ego get in the way of the team’s success.
  • You’re tougher than a pressure-cooker. You can work well under pressure, manage tight deadlines, and lead challenging, high-stakes conversations without breaking a sweat.

What You’re Great At (Skills)

  • Strong communication & interpersonal skills. You’re articulate in English (and ideally in another language) and can build strong relationships across cultures.
  • Strong project management skills. The ability to juggle multiple priorities, without sacrificing quality, and deliver results in a fast-paced environment.
  • Impressive negotiation skills. You know how to secure the best deals, balancing cost and quality, and you're confident on the phone.
  • Internet-savvy. You know how to navigate the web for research and solutions, and you're comfortable working remotely.

What You’ve Done (Qualifications)

  • 5+ years of experience in real estate procurement or a related field, with a proven track record of successful negotiations
  • 5+ years project management experience
  • English at a native level and confident negotiating in English
  • Ideally also native level Spanish and confident negotiating in Spanish
  • Proven experience with contract negotiation, with a focus on minimizing risks and maximizing profitability
  • Either located in the CET time zone OR willing to work a schedule that overlaps with Asia, Europe, and the Americas

Things You Might Do Here (Responsibilities)

Accommodation Sourcing:

  • Evaluate locations: Research and determine the best areas in each city for hosting the Tribe, ensuring our members are close to key amenities and experiences.
  • Property research & feasibility: Identify and evaluate coliving properties worldwide, researching their availability, pricing, and suitability for our needs (e.g., workspaces, internet, capacity).
  • Hustle and turn over every stone to secure the ideal homes for the Tribe.
  • Conduct or arrange site visits when needed, ensuring properties meet WiFi Tribe’s high standards.

Negotiation:

  • Be the primary relationship lead and negotiator for our team.
  • Strategically negotiate to minimize costs, reduce financial risks, and secure favorable contract terms (payment terms, cancellation policies, etc.).
  • Use your language skills and/or technology to overcome language barriers.
  • Leverage cultural sensitivity and awareness in all negotiations.
  • Develop and nurture long-term partnerships with landlords and property owners, ensuring smooth contract renewals and renegotiations.
  • Ensure good internet: Go the extra mile to ensure the fastest and most reliable WiFi possible is set up and operational before the Tribe arrives.
  • Own the final result: Ensure landlords meet WiFi Tribe’s agreed-upon quality and inventory requirements when we arrive at the accommodation.

Team Leadership:

  • Lead a remote team of accommodation procurement professionals, ensuring clear communication and effective collaboration across time zones.
  • Oversee recruitment, training, and performance management for the team.
  • Plan and lead weekly strategy meetings to set and review KPIs, assign tasks, and monitor progress.

Project Management and Coordination:

  • Implement and refine processes that streamline property sourcing and ensure alignment with company goals.
  • Optimize information management and communication related to sourcing across key departments (marketing, hosting, tribe support, etc.)
  • Provide support and ensure clear communication with cross-functional teams, including Operations, Marketing, and Finance.

Strategic Planning and Execution:

  • Co-create the calendar for travel destinations.
  • Analyze financial data, assess currency exposure risks, and calculate potential profitability of destinations to guide decision-making on pricing and product offerings.
  • Collaborate closely with leadership to set and track department goals, adjusting strategies based on performance data and market trends.
  • Collaborate closely with operations, community, and marketing teams to ensure properties meet all requirements, from communal areas to high-quality promotional materials.
  • Utilize HubSpot for landlord relationship management and communication.
  • Create a well-structured database of homes, landlords, and agents that the entire team can access.

Problem Solving:

  • Resolve any property-related challenges or issues to minimize stress for our on-the-ground team and avoid issues impacting our members’ experience.

Host a Chapter (Optional):

  • Lead a Chapter of 20-25 members and help us design an incredible experience for them!
  • This will help you become even better at your role, knowing what challenges our Chapter Hosts face and what our members expect and appreciate.
  • $40,000 - $80,000 p.a. for full-time, depending on level of experience and track record of success in similar roles. This is a total amount made up of a base rate and performance-based pay directly tied to your success in achieving key business outcomes. Note: We may propose to start part-time for the first months of the contract.
  • Take on a key role in a growing start-up, with a community described by its members as transformative and “life-changing”, that’s built a cult-like following, and is now one of the strongest brands in a market that is growing fast
  • Work from wherever in the world you feel most productive!
  • $2,500 - $5,000 Chapter credit: Experience the most adventurous months of your life connecting deeply with remarkable people! Choose from any of our Chapters and travel and work remotely alongside a group of talented but totally down-to-earth remote professionals
  • Be part of a tight-knit community remote-working, entrepreneurial professionals and build a mighty global network
  • Sponsored learning resources and conference opportunities

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+30d

Senior Product Designer

Retail Zipline%LABEL_MULTIPLE_LOCATIONS% (2) - Remote
figmaDesignslackui

Retail Zipline is hiring a Remote Senior Product Designer

Your designs will make a difference

Want to do meaningful design work at a mission-driven company, and have a real impact on the lives of millions of people working in retail? As a Senior Product Designerat Zipline you will do just that - solving complex and interesting problems that help retail workers keep their day on track.

At Zipline, our mission is to bring retail operations out of the dark ages and give companies effective tools that their employees love to use. You will help improve the way that this 4.4 trillion dollar industry communicates with its store employees and save them from sad, slow, inefficient systems (think fax machines, voicemails, and the postal service). People deserve better! We need your help to make this happen.

We are a well-funded market leader and have great customers, but there is so much more to do and improve. We are looking for a Senior Product Designer to collaborate daily with product and engineering to drive concepts from idea to design to launch - balancing strategic direction with tactical execution to create high quality solutions our customers will love. You will dive deep into parts of the Zipline product, solving critical user needs and shipping solutions to challenging problems.

The user experience matters to us and our customers (Gap Inc, Allbirds, Lululemon, LEGO, and many more), and we want you to be part of shaping that!

Responsibilities

  • Collaborate with Product and Engineering on setting long-term goals and direction, balanced with the incremental steps it will take to get there.
  • Drive user research to better understand customer needs and gather feedback on concepts and solutions.
  • Design flows, sketches, prototypes, UI, visual design, and more that solves customer needs and problems.
  • Solicit feedback from your teammates and colleagues on the effectiveness of your ideas and design solutions.
  • Facilitate design discussions, drive alignment on solutions, iterate on use cases and constraints, and ensure a high-quality UI and experience for our users.
  • Execute quickly and efficiently, iterating and improving our product over time.
  • Contribute to improving team processes and operations as part of a remote organization - demonstrating good communication and collaboration through leading by example.
  • Promote a collaborative and inclusive environment for the team.

Must-haves

  • 5+ years experience designing UX/UI solutions for desktop and mobile.
  • Outstanding portfolio showcasing a foundation in information architecture, UI & interaction design, visual design, and working with design systems.
  • Experience driving user interviews and concept testing with customers.
  • Experience partnering with Product and Engineering to develop the rationale, options, and execution plans for your features.

More about you

  • Retail experience is an asset, but not required
  • Proficient in tools such as Figma, Slack, Google Docs, etc
  • Ability to act with empathy and intentionality towards customers and colleagues.
  • Ability to listen, understand, share, and collaborate with your teammates.
  • Self-motivated, curious, and dependable.

Employee Benefits

  • Stock Options
  • Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
  • Paid Parental Leave Benefit
  • Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
  • 401(k) Retirement Plan
  • 100% Paid Life and Long-Term Disability Insurance

The “Extras”

  • Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
  • Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
  • Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
  • Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
  • Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesdays Socials, where the topic can be a classic “Standup” format, a micro learning around burnout and mental health, followed by discussion, or a silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail, and Keep Today on Track™



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+30d

Customer Experience Representative

AltUS Remote
slackc++

Alt is hiring a Remote Customer Experience Representative

Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset. 

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What We Are Looking For 

We are seeking a passionate Customer Experience Representative who is both an Alt expert and an active collector, with a deep understanding of the hobby. In this role, you will be responsible for delivering exceptional customer service to Alt's users, using your firsthand knowledge of the platform and the collecting community to address inquiries effectively. As you engage with customers, you will identify trends, spot areas for improvement, and act as an internal advocate, working closely with our Product, Engineering, and Operations teams to enhance the overall customer experience. The ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced startup environment. Your ability to empathize with customers and resolve complex issues efficiently will ensure a positive experience for our collectors while helping drive continuous improvement at Alt.

Key Responsibilities

  • Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
  • Handle complex account questions and resolve issues with empathy and care.
  • Document interactions and escalate issues as necessary to ensure quick resolution.
  • Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
  • Gather customer feedback to identify trends and suggest improvements to the user experience.

What You Bring to the Table

  • Alt Expertise: Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
  • Industry Knowledge: Active collector in the sports and collectibles industry
  • Experience:1-2+ years of professional experience
  • Communication Skills:Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
  • Technical Skills:Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
  • Empathy: A passion for helping others and an understanding of the importance of the customer experience
  • Adaptability:Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
  • Availability:This is a fully remote position with standard working hours between 9 AM - 6 PM PST, with some flexibility depending on location

What you will get from us:

  • Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
  • An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
  • $100/month work-from-home stipend
  • $200/month wellness stipend
  • WeWork office Stipend
  • 401(k) retirement benefits
  • Flexible vacation policy
  • Generous paid parental leave
  • Competitive healthcare benefits, including HSA, for you and your dependent(s)

Alt's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $65,000 - $78,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

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+30d

Lead Sales Engineer

SuperhumanRemote (US & Canada)
Salesslackc++

Superhuman is hiring a Remote Lead Sales Engineer

SUPERHUMAN ????

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

  • The fastest email experience in the world
  • Loved and adored: see what our customers say
  • Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As Superhuman’s Lead Sales Engineer, you will drive technical sales success by bridging the gap between our product's capabilities and customers' needs. As our first Sales Engineer hire, you will play a crucial role in establishing best practices, creating technical sales collateral, and contributing to our product roadmap.

ROLE ????????‍????????‍????

  • Lead technical aspects of pre-sales and customer expansion conversations
  • Act as a liaison between sales, EPD, and compliance teams
  • Manage technical scoping, implementation, and success during initial pilot phases
  • Develop and implement standardized technical sales processes
  • Contribute to product strategy based on market insights and customer feedback

SOUND LIKE YOU? ????

Experience

We're seeking a seasoned Sales Engineer with 5+ years of experience in technical pre-sales roles. The ideal candidate possesses a strong technical background, excellent communication skills, and a proven track record in enterprise sales. Experience with productivity software, security protocols, and the ability to influence product strategy are highly valued. This role requires a dynamic individual who can thrive in a fast-paced startup environment, crafting compelling demonstrations and standardizing sales processes.

Qualifications

  • Asynchronous Communicator: Effective across various mediums, especially Slack, Notion, and email. Produces and consumes detailed written materials quickly. Responds promptly to unblock others.
  • Technical Expertise: Deep understanding of product's technical aspects. Explains complex concepts simply. Stays current with industry trends and competing technologies.
  • Solution-Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions. Creatively overcomes objections and demonstrates product value.
  • Excellent Communication: Articulates technical concepts clearly to diverse audiences. Comfortable presenting to C-level executives and engineering teams.
  • Collaborative Team Player: Works effectively with sales, product, and engineering teams. Facilitates smooth inter-departmental communication to drive deals forward.
  • Customer-Centric Approach: Prioritizes customer needs, builds trust and long-term relationships. Provides exceptional pre-sales support and ensures smooth post-sales transitions.
  • Adaptability: Thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements.
  • Problem-Solving Skills: Identifies and resolves complex technical issues during sales process. Thinks on feet during customer interactions and demos.
  • Strategic Thinking: Understands broader business impact of technical decisions. Contributes valuable insights to product strategy based on market trends and customer feedback.
  • Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the US or Canada.

SALARY INFO ????

The Lead Sales Engineer role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.

Our salaries for this role range from $190,000 - $229,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US or Canada. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS ????

Taking Care of Your Future ????

  • Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
  • Voluntary insurance: short-term disability, long-term disability, and life insurance.
  • 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
  • Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

  • Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
  • 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
  • Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

  • $3000 per year towards your professional development.
  • Free access to Calm.
  • Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

  • Custom MacBook Pro.
  • $1000 budget for workstation setup.
  • $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
  • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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+30d

Senior Compliance Claims Auditor

Collective HealthLehi, UT | Plano, TX | Remote
Bachelor's degree5 years of experienceslack

Collective Health is hiring a Remote Senior Compliance Claims Auditor

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

The Compliance Claims Auditor’s  primary focus will be supporting the Company’s internal compliance operations by developing and strengthening Collective Health’s claims compliance program.  If you are a compliance professional excited about helping build and operate a broad range of corporate and healthcare compliance functions at a mission-driven, healthcare technology company, then this role is for you! You will work on assuring the accuracy of claims processing performed by Collective Health. You will build relationships across all parts of the business and drive cross-functional initiatives to continuously improve our compliance program and support of the Collective Health compliance team. This role reports the Senior Manager of Compliance,  and works cross-functionally with various internal teams. The Compliance Team is responsible for providing oversight over the claims processing systems and procedures at Collective Health, and serving as a thought and innovation partner to business and corporate functions as they implement new initiatives. 

What you'll do:

  • Audit medical claims received from providers for adjudication accuracy.  This includes both professional and institutional claims of all types.  
  • Manage internal and external audits. 
  • Provide timely input on compliance-related issues and guidance requests
  • Assist with compliance risk assessments and audit readiness
  • Assist with new compliance regulation implementation related to claims accuracy. 
  • Collaborate with team members to identify and mitigate compliance risk for claims. 
  • Work closely with Collective Health attorneys to receive and coordinate legal guidance needed to operationalize important initiatives and requirements

To be successful in this role, you'll need:

  • Bachelor’s degree or equivalency required, preferably in a business, technology or healthcare field
  • At least 5 years of experience auditing medical claims.  
  • Coding credential is required. 
    • Preferred AHIMA CCS.
    • Required either CPC, CPC-A, RHIT, or CCS. 
  • Broad experience and knowledge of coding and reimbursement systems (MS-DRGs, PPS Systems, bundled payments, OPPS, value based care, FFS). 
  • Broad experience and knowledge of healthcare and healthcare business practices and principles. 
  • Broad experience and knowledge of third-party payer practices, including precertification, timely filing, claims processing, coverage, and payer rules.  
  • Broad experience and knowledge of healthcare claims data and analytics, 
  • Knowledge and applicable understanding of federal laws related to ERISA group health plans. 
  • Knowledge of the 5010 data standards, along with practical understanding of EDI transmission files (835/837, 270/271, etc.)  
  • Knowledge and applicable understanding of subrogation, coordination of benefits, and claims hierarchy standards. 
  • Knowledge and applicable understanding of state and federal laws which apply to claims processing for group health plans, such as the No Surprises Act, ACA Preventive Health Provisions, parity laws, etc. 
  • Experience developing or enhancing a compliance program is desired
  • A CHC certification is preferable
  • Proven ability to build relationships and to collaborate effectively with a broad range of stakeholders and departments to drive compliance-friendly and business-friendly outcomes
  • Strong organizational and project management skills with demonstrated attention to detail
  • Proficiency with technology tools, including Google Drive, Sheets, Docs, Box, Smartsheet, Looker, and Slack
  • Critical thinking and decision making skills, with the ability to quickly determine issues that need escalation
  • Excellent written and verbal communication skills (including presentations) and the ability to drive execution in a team environment

Pay Transparency Statement 

This job can be performed from our Lehi, UT, or Plano, TX, office with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TN, TX, UT, or WA. #LI-remote

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

Lehi, UT Pay Range
$104,500$130,000 USD
Remote Pay Range
$89,000$142,500 USD
Plano, TX Pay Range
$114,000$142,500 USD

Why Join Us?

  • Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
  • Impactful projects that shape the future of our organization
  • Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
  • Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.

Privacy Notice

For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.

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+30d

Sales Development Representative (SDR) - Symmetry

GustoScottsdale, AZ;San Francisco, CA;New York, NY;United States - Remote
Salesslack

Gusto is hiring a Remote Sales Development Representative (SDR) - Symmetry

 


About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about ourTotal Rewards philosophy

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role:

As a Sales Development Representative, it will be your job to identify, qualify, and set up prospective clients with our Account Executives who will consult with those prospects and help them become clients. The Sales Development Representative is a first point of contact for many of our new clients. This role spends much of the day on the phone calling Payroll Service Providers and Employers who are not currently Symmetry clients. The Sales Development Representative is politely persistent and cheerfully competitive. As a Sales Development Representative, you will collaborate with our Marketing and Sales teams to pursue and identify new business opportunities across many sectors: payroll, technology, financial services, large employers, and more. 

You will have a direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding. A focus on solving client’s pain points and providing them with the best solution for their needs is essential.

About the Team:

You'll be a part of the team driving Symmetry’s growth by focusing on finding prospects, conducting discovery calls to qualify leads, and then scheduling product demos with an Account Executive. If you have a passion for consultative sales, a collaborative spirit of engagement, and a passion for SAAS payroll products, you may be a great fit for Symmetry Software.

Primary Responsibilities:

  • Manage a high volume of outbound calls daily to cold & warm prospects (100+ per day)
  • Employ our highly consultative, non-pushy sales methodology
  • Resilience. You will face rejection often. You must be resilient and know that each rejection brings you closer to your next success
  • Quickly assess the quality of a prospect to determine the viability of sales opportunities
  • Become an expert on our technology and our target markets
  • Set up product demonstration appointments for our Account Executive teams
  • Achieve monthly metrics, and weekly and daily targets
  • Work closely with your People Empowerer to constantly improve as a sales person
  • Build strong networks in and outside the Symmetry organization
  • Collaborate with the team to improve our processes and add efficiencies for the team
  • Adapt to changes in your process - we are always testing new ideas 
  • Track activities and sales touch points in our CRM and update client profiles for broader company awareness.
  • Network within the payroll and HCM industry as a Symmetry Software representative.
  • Actively increase knowledge about the payroll and human resource industries and about Symmetry products and services.

Requirements:

  • 1-2 Years in similar sales or development role required
  • Ability to work in a fast paced SaaS Environment
  • Ability to quickly develop relationships and establish credibility through consultative needs based conversation
  • Strong history of prospecting and cultivating new leads and prospects.
  • Ability to think on your feet to creatively solve our prospects’ business needs
  • Exceptional and persuasive communication skills, both verbal and written
  • Outstanding listener: to the prospect, client, and other Symmetry teammates.
  • Comfortable meeting and exceeding monthly quotas and handling rejections
  • Must have a positive attitude, confident, and desire to be the best
  • Reliable, strong and positive work ethic 
  • Strong organization and time management skills and ability to work independently
  • Content and social media savvy.
  • Flexibility and eagerness to try new approaches, continuously learn and develop, and adapt to challenges.

 

Additional Experience Preferred: 

  • Prior experience in sales and with sales tools like CRM, Gsuite and Slack

Education:

  • Bachelor’s degree

Our cash compensation amount for this role is targeted between $86,000-  $95,000 OTE in Scottsdale. OTE = on target earnings which includes both base salary and variable commission with a 70/30 split between base salary (70%) and variable commission (30%).  Final offer amounts are determined by multiple factors including candidate location,experience and expertise and may vary from the amounts listed above.


Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 daysper week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.


Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

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+30d

UX Writer (Greek/English)

WorkableAthens,Attica,Greece, Remote Hybrid
figmaDesignmobileslackUX

Workable is hiring a Remote UX Writer (Greek/English)

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We are looking for a UX Writer to join our team, with strong copywriting and editing skills in both Greek and American English. We value writers who take a user-centered approach and rely on data and testing to guide their decisions. The ideal candidate excels at creating clear, concise copy that helps users understand their options and achieve their goals. Adhering to our tone of voice and UX writing best practices is crucial, as it ensures a seamless and consistent user experience for the recruiters, candidates, managers and employees, who use Workable daily.

This role would suit someone who can:

  • Write clear, polished copy for every new feature we ship including product names, navigational elements, error messages, emails, tutorials, landing pages, and notifications.
  • Create copy guidelines for our Design System components, across multiple platforms (web and mobile native apps).
  • Work closely with Product Designers and Product Managers to ensure we keep to our brand voice, follow UX writing best practices and use correct US grammar.
  • Drive consensus across teams like Product, Engineering, Brand, Marketing and Customer Success and advocate for solutions that balance user needs with our business goals. 
  • Influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms.
  • Document and curate our product glossary, style guides and drive a successful UX Copy process.

Your day-to-day work will include:

  • Get a request from a Product Designer, asking for your review and approval for certain copies in their designs. You will make changes directly in Figma, asking them a few questions on Slack to better understand the user flow.
  • Join a kick-off meeting about a new project with the Product Manager, Product Designer and UX Researcher who will be working with you on this one. You will go through business requirements and research findings, and set off to work on a copy strategy that will enhance the user’s experience.
  • Spend some uninterrupted work time to focus on writing, rewriting and writing again. You will ruthlessly edit and iterate on copy to be as simple as possible, but not simplistic. 
  • Add a new term in the terminology glossary and tweak the copy of a help text in the relevant Design System component.
  • 3+ years / proven work experience in writing UX copy as part of a user-centric design process
  • Excellent writing and editing skills in American English (native/bilingual speaker)
  • Excellent writing and editing skills in Greek (native/bilingual speaker or C2 Proficient certification) 
  • Experience using Figma to write and edit copy
  • Experience using Phrase to manage and translates copy
  • Proven ability to collaborate successfully with cross-­functional teams
  • Ability to work independently in a fast-paced environment
  • Bonus: Experience writing copy for B2B SaaS or enterprise software
  • Bonus: Experience writing copy for a design system
  • Bonus: Understanding of content strategy principles and tools
  • Bonus: User research skills (using remote testing tools and analyzing customer feedback)

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

  • An attractive salary and a bonus plan
  • Health insurance plan including dependents
  • Mobile data plan
  • Apple gear and access to the best productivity tools

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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+30d

Senior Brand Designer

Employment HeroAustralia, Remote
remote-firstfigmaB2BDesignInDesignPhotoshopslackhtml5cssjavascriptfrontend

Employment Hero is hiring a Remote Senior Brand Designer

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 300,000 businesses globally, with 2 million+ users on the platform. We have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What your days might look like

We’re looking for a versatile and highly creative Senior Brand Designer to join our in-house creative agency, reporting to the Brand Design Lead. The right candidate will be our brand custodian and creative powerhouse, collaborating with our high performing, multidisciplinary design team to deliver world-class brand campaigns and content. 

The role is fully remote, requiring a self-starting team player with diverse agency/studio experience across brand, design and creative – able to push our brand and craft campaigns for all content types: from digital, print and everything in-between across the Employment Hero house of brands. You are curious, culturally immersed, and eager to use your storytelling talents to shape our vision of changing employment for good.

As our Senior Brand Designer you’ll:

  • Make beautiful design: Create visually compelling creative assets that align with our brand identity, while also pushing the art direction and vernacular into fresh new territories across digital ads, social media content, email, landing pages, presentations, event collateral and print materials.
  • Operational Excellence: Adhere to best-practice production processes, optimise time management, and actively contribute to enhancing and improving our workflows.
  • Take ownership of projects: Work autonomously and take ownership of design systems and processes. Drive the development of audience-focused creative for brand campaigns and multi-channel marketing initiatives to meet business targets.
  • Collaborate & Innovate: Work closely with campaign managers, content writers, designers, and agencies worldwide to execute cohesive, brand-aligned campaigns.
  • Mentor & Inspire: Provide guidance and feedback to junior designers, fostering a culture of creativity and ownership. 
  • Be a Creative Leader: Present your vision and ideas to stakeholders, demonstrating the value of design and integrating feedback to refine your 
  • Stay Ahead of Trends: Keep up with industry advancements, trends and emerging technologies/AI, ensuring our designs are not only current but also groundbreaking.
  • Production and Workflow Expertise: Adhere to best-practice production processes, optimise time management, and actively contribute to enhancing workflows.
  • Be our brand custodian: Enable non-designers within the business to create on-brand, clear and beautiful designs through template creation and internal design education streams.

What you will bring

  • 6+ years agency/design industry experience in a fast-paced environment.
  • Seasoned designer/art director with a varied and highly creative portfolio showcasing award winning work across brand, marketing campaigns, creative projects and social content. 
  • Passion for creativity, brading, design, and everything motion.
  • A natural storyteller, with interest in video, digital content, and social trends - who always seeks to push boundaries, innovate, and elevate brand experiences through outstanding visual storytelling.
  • Willingness to take ownership and learn, with a flexible mindset and a proactive approach to problem-solving.
  • Strategic thinker with the ability to translate business objectives into compelling creative solutions, with a strategic mindset and a keen understanding of audience insights.
  • Motivated self-starter able to thrive in a fast-paced, dynamic environment, with a flexible mindset and a proactive approach to problem-solving.
  • Team player with the ability to collaborate effectively asynchronously across departments and levels of the organisation.
  • Capable of thinking big picture, while also demonstrating meticulous attention to detail.
  • Excellent understanding of marketing principles, digital-first design, accessibility standards, photography, typography, digital/social, and print.
  • Deep understanding of media platforms like TVC, OOH, Paid Social, and Organic Social, delivering impactful creative quickly and at scale.
  • Proven experience of socially led campaigns that have changed the dial.
  • Operate at the intersection of creativity, data, and innovation, guiding creative output by testing new ideas, insights, and strategies, and focusing on those that prove successful.
  • Experience across the full creative channel ecosystem and customer journey mapping from a creative perspective.
  • Excellent written and verbal communication skills, able to work asynchronously with global teams.
  • Explore new ways to leverage our branding and employment products for consumer and B2B audiences.
  • Expertise in brand design: typography, composition, colour, layout, design thinking, and content strategy.
  • High proficiency with Figma and Adobe Creative Suite (Illustrator, InDesign, Photoshop) Bonus:  AfterEffects and Premiere Pro.
  • Familiarity with project management and marketing operations tooling, for example - Slack (comms), Asana (project management), Hubspot (email marketing) and Canva (templates), Google Slides (presentations).
  • High level understanding of digital first design and accessibility standards.
  • Ability to storyboard impactful narratives with a strong understanding of motion design/video processes.
  • Experience with wireframing and user journeys with a deep understanding of digital design principles, UX/UI design, and responsive web design.

Bonus but not essential

  • Motion graphics / video editing experience (After Effects and Premiere Pro)
  • Experience working with CSS / basic understanding of Javascript
  • Experience working with frontend developers
  • Experience with HTML5 and Google Web Designer

Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/ 

In short, you’ll love working with us if:

  • Revolutionising employment gets your heart racing.
  • You thrive on the flexibility (and responsibility) of a remote-first business.
  • Our values align, and shape how you show up every day.
  • You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including: 

  • A generous budget for your home office.
  • Cutting-edge tools and technology.
  • Reward and recognition programs - because great work should be recognised and rewarded.
  • Cashback offers and discounts on popular brands through our Swag app.
  • Employee Share Option Program: be an owner of Employment Hero.
  • Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

#LI-SA1

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+30d

Senior Operations Specialist

Insight SoftwareHyderabad, India, Remote
9 years of experiencejirasqlDesignslack

Insight Software is hiring a Remote Senior Operations Specialist

Job Description

  • Monitor and tracking of org changes for accurate reporting, scheduling
  • Ensure successful ongoing operations with knowledge transfer to customers and stakeholders.
  • Create, update and maintain documentation, SOPs, Process Flow, Mapping, skills matrix
  • Identify professional service problems beforehand and propose solutions to resolve.
  • Utilize experience and knowledge of resolving complex problems.
  • Collaborate with staff to vice-president level employees within and across function and external parties.
  • Work with various types of data formats such as Excel spreadsheets, .csv files, Access databases as well as extracts from SQL Server or other relational databases.
  • Understand the requirements and create reports accordingly, specially forecast reports and financial reports for Professional Services.
  • Work on ad-hoc reports data as required.
  • Successfully works to automate existing processes, propose new ideas/solutions
  • Facilitate business process design and development to leverage rapid response capabilities.
  • Manage multiple projects and establish priorities
  • Analyze base data of newly acquired companies for system integration purposes
  • UAT for various systems
  • Work with other team members on Jira issues, as per SLA defined by Leadership team.

Communication

  • Communicate with Leaders and/or insightsoftware managers to scope, develop, test and implement conversions/reports
  • Effectively communicate with Managers to keep projects on target
  • Continually drive improvements in the processes

Collaborate via phone, video conference, slack, and email with stakeholders throughout the conversion process

Qualifications

  • 5-9 years of experience
  • Strong MS Excel/Advance Excel knowledge/Skills
  • Experience in Financial Reporting, Budgeting and Forecasting
  • Experience in Month-End close processes and invoicing process
  • Clarity on of Quote to Cash concepts and Understanding of Revenue Recognition
  • Understanding and experience of Professional Services activities
  • Administrative experience with any Professional Services Automation systems (PSA)
  • Ability to perform tasks in a fast-paced environment
  • Understanding of Power BI desktop and services and SQL, databases
  • Excellent written, oral and presentation skills
  • Solutions focused approach to creative problem solving
  • Strong organizational and multi-tasking skills required to successfully lead in a fast-paced work environment
  • Ability to determine priorities on a daily basis to achieve business objectives

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SSENSE is hiring a Remote Agent·e du service à la clientèle (Bilingue anglais/français) // (Banque de candidatures pour de futures opportunités)

Description du poste

Sous la responsabilité du Chef d'équipe de l'expérience client, l'agent de niveau 1 du service clientèle est chargé de traiter les demandes des clients internationaux entrants et sortants par téléphone, e-mail et chat. Il veille à ce que chaque point de contact dans le parcours du client soit engageant et efficace. L'agent de niveau 1 est un excellent communicateur, patient, concentré et soucieux d'offrir une expérience client exceptionnelle.

Responsabilités 

  • Fournir un service exceptionnel à une clientèle internationale haut de gamme par téléphone, par courrier électronique et par chat, tout en conservant une attitude positive, empathique et professionnelle à l'égard des clients.
  • Offrir de l'aide et des solutions qui permettront d'accroître la satisfaction des clients.
  • Assister 40 à 50 clients par jour et atteindre les indicateurs clés de performance quotidiens en maintenant un taux de satisfaction de la clientèle de 94 % ou plus.
  • Fournir aux clients l'état des commandes et des retours et leur expliquer les politiques et les procédures.
  • Exécuter les commandes des clients.
  • Collaborer avec ses collègues si nécessaire pour résoudre les plaintes des clients, et faire remonter les informations.
  • Fournir un retour d'information à l'équipe et à la direction sur les tendances de la clientèle.

 Ce que nous offrons: 

  • 17.25$ de l'heure
  • Assurance santé et dentaires, et plans de santé mentale.
  • Programme parental
  • Rabais sur le ssense.com 
  • Régime d'épargne et de retraite
  • Couverture de l'affirmation du genre
  • La chance de travailler avec des technologies de pointe et une équipe innovante

Qualifications

 Comment exceller dans ce rôle:

  • Au moins deux ans d'expérience dans le service à la clientèle, de préférence dans un centre d'appel.
  • Excellentes aptitudes à la communication écrite et verbale en français et en anglais puisque vous communiquerez avec des clients dans ces 2 langues quotidiennement
  • Horraire de travail du lundi au vendredi de 8h30 à 17h30 
  • Intérêt pour la mode et les produits

 Ce qui vous distingue :

  • Capable de travailler de manière autonome avec un minimum de supervision.
  • Connaissance de la technologie et capacité à résoudre des problèmes techniques courants avec une assistance minimale (wifi, VPN, etc.).
  • Maîtrise du multitâche. Les agents travaillent avec deux écrans et sept applications principales (Zendesk, Talkdesk, Slack, Gmail).
  • Bonnes aptitudes à la communication et à la négociation, fortes capacités de jugement et d'autonomie.

#LI-Hybrid, Télétravail hybride

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BorderBuddy is hiring a Remote Junior Customs Clearance Coordinator (Wed-Sun, 1-9 PM PST) - CAN

Job Description

The Junior Customs Clearance Coordinator plays a role in preparing customs documentation and ensuring compliance with laws related to importing and exporting shipments. The coordinator is responsible for reviewing and processing customs documents, determining duties and taxes, processing of payment on behalf of clients and communicating effectively with various stakeholders such as clients, customs, carriers, and freight forwarders. The role is essential to maintaining smooth operations in the shipping and logistics industry.

Job Description

Major duties and responsibilities include:

Customs Documentation and Compliance:

  • Prepare and review customs documentation for imports and exports.

  • Process B3 entries, ensuring compliance with company policies and Canada Customs regulations.

  • Correct Canada Customs rejected entries.

  • Classify goods using correct HS tariff classifications.

  • Liaise with importer and CBSA  to arrange and facilitate required documentation during customs examinations.

Client and Stakeholder Interaction:

  • Handle general inquiries from clients, customs, freight forwarders, and carriers via phone, slack and email.

  • Handle client billing.

  • Write detailed notes and instructions related to client interactions and relevant parties (e.g., Freight Forwarder, CBSA, Carriers).

  • Maintain and update the client database to ensure accuracy of records.

  • Resolve difficult situations effectively.

Sales Support:

  • Provide basic support for cross-selling of BorderBuddy's services to existing and potential clients, as required.

Operational Efficiency:

  • Complete and close files in a timely and accurate manner, in line with company and customs policies.

  • Proactively identify and resolve issues to ensure seamless customs clearance.

  • Support the team by taking on additional duties as required.

Qualifications

Experience:

  • Minimum of one (1) to three (3) years of experience in a customs brokerage role with hands-on experience in processing all modes of transport.

  • Experience with CargoWise and CANdata is considered an asset.

Skills:

  • Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.

  • Proficiency in English is required; knowledge of Mandarin is considered an asset.

  • Exceptional problem-solving skills and ability to work well under pressure.

  • Excellent interpersonal and customer service skills.

  • Strong organizational skills, flexibility, and reliability.

  • Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.

  • Must be a team player - like seriously, prove it.

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