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Who we are

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world, we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers, and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently, we work with the biggest names in Telco, Insurance, Education, FMCGs, and Retail in over 45 countries in Latin America, Africa, the Middle East, and South-East Asia.

The role

Upstream is looking for an enthusiastic Technical Support Engineer to join our Technical Support team in Athens, Greece.

As a Technical Support Engineer, you will be part of a very competent team responsible for monitoring the entire Upstream infrastructure (hardware, software, applications, etc.) that is utilized for the execution of the company’s revenue-generating projects while ensuring total Production stability without any problems on a 24h/7 basis (3-shifts on rotation). You will be responsible for quickly detecting, resolving, and/or escalating any issues that affect the normal operation of our Production Infrastructure. You will provide support to internal users, by executing operational tasks, producing reports, and troubleshooting, as well as external users, by handling customer requests. Finally, you will be part of the ongoing process of automating tasks and procedures which will improve how we work to keep up with all the new and cutting-edge technologies and rising needs.

Your main responsibilities will be:

• Continuously monitor Upstream's infrastructure (hardware, software, applications, etc.) following standard procedures and utilizing all available tools.
• Report, identify, and investigate possible issues or problems with swift and accurate response on any errors reported by our systems.
• Follow standard procedures for proper escalation of all incidents to the relevant second level support teams.
• Ensure proper recording and closure of all incidents.
• Prepare accurate and timely standard reports and ensure the quality of the outcome.
• Complete all operational tasks and ad-hoc requests in a timely manner, ensuring the quality of the results.
• Provide technical support by properly handling and resolving customer requests.
• Review and provide feedback on documentation and procedures. Formulate new ideas to improve procedures. Utilize scripting skills in Python, bash or other programming language in order to automate day-to-day tasks.

The skills we require:

• University degree in Engineering / Computer Science or similar discipline
• Very good communication skills
• Very good knowledge in oral and written English
• Basic knowledge of Unix/Linux systems, utilities and scripting
• Basic SQL knowledge
• Experience in coding/ scripting and helpdesk support is a plus
• Familiarity with ticketing system (ex. Jira) is a plus

You will be an excellent fit for our team if you are:

• Self-driven with ability to take ownership of issues and follow through to resolution
• Reliable and dedicated with clear thinking and strong attention to detail
• Good at troubleshooting and problem solving
• Organized with a structured and methodical work style

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.

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Upstream is an equal-opportunity employer. The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer,and social and recreational programs

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Job Description

The Senior Supply Chain Product Developer will lead JDE USA’s New Product Development (NPD) and Value-Added Engineering (VAE) projects to ensure that they meet all project objectives and requirements, which include on-time, on-cost, on-spec, and on-quality. The ideal candidate will have a deep understanding of the product development process coupled with a demonstrated history of launching new consumer goods into Retail and eCommerce channels. This role is the bridge between product development and execution into the supply chain.  The candidate must be able to exhibit concrete examples of working directly with suppliers of packaging components, coordinating all facets of the product development cycle, specification/SOP development, BOM and product costing, logistics and fulfilment optimization, and providing solutions that enable our retail/eComm partners to be successful.  

Responsibilities: 

• Lead cross-functional teams – Marketing, Sales, Finance, Logistics, Planning, Sourcing -  to deliver NPD/VAE projects.
• Own product costing, BOM development, supply chain design, and execution for NPD and VAE projects.
• Primary focus toward packaging development projects, i.e. corrugated boxes, paperboard cartons, labeling, pouches, films, artwork/printing, pallets/pallet patterns, and execution of prototypes.
• Working knowledge of Wholesale/eComm transportation/warehousing practices, such as Amazon, D2C, Club/Retail environments.
• Accountable for working with Suppliers and our Logistics team to optimize all inbound.
• Responsible for maintaining product and component specifications, including work instructions and assembly documents for NPD/VAE projects and ongoing product revisions.
• Works with the Master Data Team to ensure ERP data is accurate for all NPD/VAE projects.
• Collaborates with Sourcing to identify suppliers for new/revised components and is the lead for all sample development and execution of components into production.
• Works within the IBP and Stage Gate processes to ensure timely delivery of documentation/information to project teams to enable swift, informed decision making.
• In collaboration with the PMO office, acts as the Project Manager for all NPD/VAE projects, including setting up and maintaining project schedules to ensure timely execution.
• Ability to travel domestically and internationally when required.

Qualifications

• Bachelor’s degree in Packaging Engineering, Supply Chain, Operations, or other relevant degree
• 5-7 years of product development experience in a similar role with demonstrated experience in packaging.
• Exceptional facilitation skills; ability to identify barriers and resolve them quickly.
• Demonstrated history in developing consumer products for both Retail and eComm channels; experience in packaged foods industry desired.
• Experience with sampling/prototyping & production partners.
• Desire to initiate/participate in continuous process improvement.
• Exceptional negotiation, project management and organizational skills.
• Demonstrated ability to lead teams in a cross-functional, 3PL/co-manufacturing environment.
• Strong analytical and creative problem-solving skills
• Experience in managing product supply chains in complex manufacturing environments highly desirable.
• Experience with NetSuite is preferred.
• Hands-on leadership skills, ability to motivate and develop team.

Job Type: Full time, Onsite (hybrid) within driving distance of our Maynard, MA office.

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About Us

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

Role Overview:

As an Application Fraud Investigator at Zego, you will be a key member of our forward-thinking, tech-driven fraud team. Your role will focus on balancing swift, legitimate business processes with proactive fraud detection, investigation, and prevention, ensuring the best outcomes for both Zego and our genuine customers.

As a Fraud Investigator

• Fraud Analysis: Review and assess policy referrals from internal and external sources, identifying potential fraud cases based on established indicators and risk factors.
• Investigative Action: Conduct investigations by cancelling fraudulent policies where applicable, maintaining our fraud database, and performing data entry tasks related to ongoing cases.
• Data Management: Collect and analyse fraud data, track investigation outcomes, and document cost savings associated with fraud prevention efforts.
• Tools & Techniques: Leverage a variety of digital tools, databases, and internet resources to profile potential fraud and guide investigations toward the correct outcome.
• Evidence Gathering: Assess the complete evidential landscape to ensure proper decisions are made, securing all necessary documentation and evidence throughout the process.
• Fraud Trends: Proactively report new fraud patterns and Modus Operandi to our intelligence analysts to keep ahead of emerging threats.
• Compliance & Protocols: Ensure full compliance with internal protocols, Insurance Fraud Bureau (IFB) standards, and all system requirements.
• External Collaboration: Coordinate follow-up investigations with external bodies, including regulatory and licensing authorities, other insurers, and law enforcement, while managing Data Protection Act (DPA) requests.
• Document Validation: Conduct document verification to ensure authenticity and accuracy in support of investigations.
• Process Improvement: Contribute to the ongoing enhancement of sales, underwriting, claims, and other company processes by identifying areas of vulnerability and suggesting improvements.
• System Testing: Participate in system search trials, providing feedback to Fraud Management on the effectiveness of anti-fraud measures.
• Regulatory Adherence: Maintain strict adherence to regulatory standards, including those related to the fair treatment of customers.

What you will need to be successful

• Able to perform in a fast paced start-up environment and be strategic and inquisitive thinker
• Fraud experience in a insurance setting is essential.
• Strong Claims handling experience in an insurance company - desirably with an Insurtech or Motor Insurance provider.
• Good working knowledge of the MOJ and OIC portals.
• Sound knowledge of liability scenarios as well as a good sense of commercial awareness.
• A strong understanding of motor insurance indemnity including the Road Traffic Act and Article 75.
• Litigation experience (nice to have).
• Experience in using and maintaining a fraud system and have a good understanding of the Fraud Act 2006.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend up to two days a week in our Halifax office. You have the flexibility to choose the days that work best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-AH1

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Job Description

• Design test plans, test cases, and test scripts based on product requirements
• Execute manual and automated tests, analyze results, and report defects
• Develop, maintain, and execute automated test scripts in JavaScript
• Convert existing Java-based test scripts into JavaScript
• Set up and configure test environments for mobile applications (iOS, Android)
• Utilize mobile automation frameworks such as Appium, Espresso, XCTest
• Conduct performance and load testing.Collaborate closely with development teams to ensure testing aligns with business requirements

Qualifications

• 3+ years of overall experience in Test Automation (JavaScript, TypeScript, Java, Python)
• At least 1,5+ years of experience in JavaScript, with strong confidence in writing JavaScript code for test automation
• At least 1 year of experience in mobile application testing (iOS and Android)
• Proven experience in automation testing for mobile platforms using tools like Appium, Espresso, or XCTest
• Experience with test frameworks such as TestNG or JUnit
• Familiarity with mobile OS and their debugging tools (ADB for Android, Xcode for iOS) 
• Experience with Git for version control
• Familiarity with CI/CD tools and device farms such as SauceLabs, BrowserStack, or AWS Device Farm
• English level: Upper-Intermediate
   

WOULD BE A PLUS

• Experience with TypeScript (transition to JavaScript is considered easy)
• Experience with other programming languages such as Swift, Kotlin, Java, or Python
• Experience with test frameworks like TestNG or JUnit
• Familiarity with bug-tracking tools like JIRA

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Job Description

As a Customer Success Manager, you will act as the main point of contact for our clients, ensuring they fully utilize our solutions, receive maximum value, and achieve their desired outcomes. You will play a pivotal role in client satisfaction, product engagement, and continuous value delivery.

Key Responsibilities:

✅ Maximize Solution Utilization: Guide clients to make the most out of our solutions by understanding their unique needs and ensuring they use the platform to its full capacity.

✅ Client Satisfaction & Appreciation: Build strong, trusted relationships with clients by ensuring that they not only use our solutions effectively but also recognize and appreciate the value they deliver.

✅ Utilization Measurement & Data Insights: Regularly monitor and measure how clients are using various features of our solutions. You’ll gather actionable insights from usage data to drive informed recommendations and tailored communication.

✅ Engagement & Usage Enhancement: Develop and execute communication strategies aimed at boosting feature adoption and overall product engagement. Use data to inform which areas of the solution require more attention and training.

✅ Create Documentation & Videos: Be proactive in creating user-friendly documentation and video tutorials to help clients understand and utilize all the features and capabilities of our solutions. This will include detailed guides, FAQ sections, and educational resources.

✅ Continuous Improvement: Act as the voice of the customer, working internally with our product and development teams to ensure our offerings evolve with clients’ needs and feedback.

✅ Problem Solving & Issue Resolution: Tackle any challenges clients may face, ensuring swift issue resolution and maintaining long-term satisfaction.

Qualifications

???? A customer-centric mindset with excellent problem-solving skills.

???? Strong verbal and written communication skills, with the ability to convey technical information clearly and concisely.

???? Proven experience in managing and nurturing client relationships, with a focus on driving engagement and adoption of complex solutions.

???? Analytical mindset to assess usage data and convert insights into concrete action plans.

???? Linux know-how is a big bonus! Understanding of Linux systems will allow you to better support clients who integrate our solutions in Linux-based environments.

???? Ability to create clear, user-friendly documentation and video tutorials that educate and empower clients.

???? Experience in the tech industry or working with SaaS platforms and enterprise-level clients is a strong plus.

???? While applying, candidates are required to submit a 3,000-character text describing how they would add value to this role, focusing on their approach to enhancing customer success and driving product utilization. 

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Job Description

The IT team is expanding its expertise and is seeking an Azure Infrastructure Architect to join the team. As an Azure infrastructure architect, your primary focus will be to drive Azure improvement, security improvement cost optimalization, effective monitoring, technical road mapping and this all tight in coordination with technical teams and IT-leaders with the goal of establishing sustainable and effective cloud infrastructure that serves both IT- and Business needs.  You will also drive projects (small and large) together with the business and IT engineers to onboard innovative technology, improve the infrastructure environment, realize cost reductions, onboard new acquisitions etc. etc.

You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.

This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.

What You Will Do

• Lead Cloud Projects: Manage and lead multiple cloud projects, ensuring timely and within-budget delivery. You will coordinate with cross-functional teams, set project timelines, and monitor progress to meet project goals.
• Technical Implementation: Oversee the engineering and configuration of cloud infrastructures on Microsoft Azure, utilizing your hands-on experience with automation tools and scripting languages.
• Cloud Strategy and Migration: Develop and execute cloud adoption and migration strategies.
• Problem Resolution: Respond to and manage major incidents under pressure, utilizing your strong problem-solving and analytical skills to ensure swift and effective resolutions.
• Continuous Learning and Certification: Stay updated with the latest Azure certifications and cloud technologies to maintain your expertise and guide the team with best practices.
• Collaborate with other teams and stakeholders: Serve as the bridge between technical teams and stakeholders, facilitating clear communication, and translating complex technical concepts into actionable plans.

Qualifications

Who are you:

You have experience as a project manager with a strong technical background, particularly in cloud computing and Microsoft Azure. You have a proven track record of managing and delivering multiple projects, ensuring they are completed on time, within scope, and within budget. You bring a unique blend of technical expertise and project management skills, enabling you to bridge the gap between technical teams and stakeholders effectively.

• Experience working with Microsoft Azure on an IAAS and PAAS level
• Demonstrated ability to manage multiple projects simultaneously, with experience in coordinating cross-functional teams, setting project timelines, and delivering successful outcomes.
• Knowledge of one or more scripting languages (PowerShell, Bash, Python)
• Good understanding of cloud adaption and migration
• MS certifications in cloud, security and O365
• Hands on engineering, configuration of cloud infrastructures using various automation tools
• In-depth experience in Azure cloud compute, storage, network firewall, load balancers, Admin portal, Azure services, Azure Active Directory / Entra ID.
• Detailed knowledge of automated provisioning and DevOps tooling
• Ability to work under pressure and effectively respond to major incidents.

• A bachelor's degree in computer science, information technology or a related field. MS Azure certificates from a course on cloud solutions architecture for Azure like Solutions Architect Expert (AZ-300, AZ 3001) is a plus.
• Prior work experience in a position in which you have proven your technical, social and communication skillset.

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The Travel Agent needs to be a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Travel Agent, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our discerning clients in curating their ideal itineraries. Our team of lifestyle managers builds bespoke travel itineraries and fulfils requests for exquisite dining experiences and entertainment, such as securing reservations at the world's finest restaurants and arranging tickets for best-selling shows, concerts, and events. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you! Your exceptional customer service skills, adeptness in utilizing travel research tools, and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization.

Serve our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Provide quotes via our CRM system by email for the members. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member.

• Fully explore and understand each member’s requirements and use your superb knowledge of local suppliers to propose options which perfectly suit the brief.

• Offer the best value and competitive prices

• Use your commercial judgment to secure maximum supplier revenue without compromising the member’s wishes.

• Offer options to the member where this is the best choice for them for reasons of availability, price or suitability even if Ten will not earn supplier commission on the booking

• Complete jobs in response to briefs from members taken by colleagues allocated to your home page

• Follow up on your quotes to maximize the conversion of requests to bookings.

• Create complex “high touch” itineraries for our VIP and other high net worth members.

• To investigate opportunities to add value beyond the regular request and exceed the members’ expectations. 

• Ensure members are made aware verbally and in writing before booking of all supplier terms and conditions and consumer protections

• Handle all member payments (if applicable) and arrange supplier payment through our finance team when required.

• Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs.

• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business

• Resolve customer care/escalation issues related to jobs you have carried out for members.

• Follow up with the members to see if they are ready for their adventure and answer any questions they may have • Work alongside the Global Teams to ensure that members travelling to any region of the world receive an exceptional service in country, making for a world class experience in concierge.

• To demonstrate you can confidently negotiate with suppliers to deliver the best possible service to our members • Contribute to Ten’s supplier relationship procurement, by helping to maintain and build new relationships with vendors. Thus, ensuring continuous growth of our services, by collaborating with the global teams and ensuring the specific region is developing and is profitable. Must meet all published targets for your role including being present, on time, available and completing your scheduled shift. Take comprehensive and accurate briefs according to published processes via the phone and/or email directly from members, agreeing realistic response times in line with company targets, and respond yourself or allocate to the correct team homepage. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them. To accomplish these targets, you will collaborate with our affiliated suppliers and our preferred selection of hotels, restaurants, and other suppliers.

• Logging in to the telephony system and be ready to take phone and email briefs from members for any team in the business.

• Correctly notate brief in Ten systems according to published process

• Ensure that Ten meets Service Level Agreement targets for our corporate clients

• To keep up to date on administration and research relating to members requests on CRM in a timely manner.

• To ensure that requests that could have commissions available are processed and invoices are produced.

• To record feedback in order to continually drive high levels of member satisfaction and service enhancements

• To assist in customer care/escalations where necessary to deliver swift and effective resolution and minimize any negative impact/turn any negative impact into positive.

• Close jobs and issue invoices to suppliers promptly in line with contract arrangements to maximize cash flow for the business.

• Provide feedback to Team Leader and/or the relevant Supplier Manager with any service level issues regarding particular suppliers, and where you identify alternatives to existing suppliers or a possible need for new suppliers.

• Meet monthly KPI’s on Sales, NPS and Efficiency. • You must meet goals in a fast-paced environment where deadlines are ever-present.

• One to two years combination of travel booking experience required. This can be booking hotels, airline or any other professional travel booking experience.
• Travel industry knowledge required. This may come from schooling, professional experience or personal experience having travelled heavily internationally.
• Six months to a year of Dining and/or Entertainment background is required.
• Experience in a retail /call centre Travel environment
• GDS experience preferred but not mandatory.
• Need proven experience with quick problem solving and resourcefulness in previous employment.
• Comprehensive knowledge of Office Word, MS Outlook. No training is provided for this. •
• Excellent English language skills, both written and spoken. Must be able to book reservations in English without error.
• Must write grammatically correct and error free American English.
• Required to commit to scheduled shift. This will include night shift and weekends.
• Must be able to commute to the office.
• Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

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Customer Support Manager  [English + German]

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we’re well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

Join our remote-working team and start your adventure with komoot.

About the role

Do you enjoy guiding users to the right solutions? Does solving tricky problems feel rewarding? Have people told you that you can explain things clearly both in person and in writing? If so, we’d love to hear from you.

We’re looking for an exceptional Customer Support Manager to join Chris and the dedicated support team. In this role, you’ll work directly with our users, helping them solve their technical issues, answer their questions, and make the most of our product. As the first point of contact for many of our users, you’ll ensure they have an exceptional support experience and get what they need to enjoy smoother, seamless outdoor adventures.

User happiness and satisfaction have always been central to our mission, and together with the team, you’ll play a crucial role in shaping our reputation and building great customer relationships 

Ready for your next adventure?

What you will do

• Support our users via email as well as answer their questions on all channels (tickets, forums, social media, store reviews, etc).
• As the first point of contact, take ownership of customer inquiries and drive each issue toward a swift and effective resolution.
• Manage cases from start to finish, from initial report and reproduction to writing bug reports and achieving resolution.
• Handle technically complex and escalated cases.
• Work with developers and QA to find and solve critical bugs in the wild.
• Effectively collaborate and communicate with team members on tasks such as clearing ticket backlogs as they come up.
• Assist with managing projects and processes that aim to improve how we support our customers.

Curious about how we work? 

• Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
• We work on a project basis in cross-functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
• Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
• We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
• We use tools like Trello, Slack, Miro, Zoom, and Google Drive on a daily basis to stay connected, collaborate easily, and manage projects.  

You’ll be successful in this position if you

• Are excited to join a customer support team for the long run to make an impact on how people experience the outdoors.
• Have outstanding communication skills in German and English. Additional languages (e.g. Dutch, Italian, Spanish) are welcome.
• Are open to flexible scheduling, including occasional weekend support.
• Have 2+ years experience working in online or tech support, and you love it.  
• Have a sharp eye for identifying and reporting technical bugs, with proven experience in troubleshooting and guiding customers through resolving issues effectively.
• Have experience working on improving support processes and documentation.
• Can explain complex technical topics to both colleagues and customers with a range of technical expertise.
• Are highly self-driven, responsible, well-organized, and able to handle competing priorities.
• Are positive, curious about our users’ needs, and keen to improve their experience.
• Have an interest in how AI could enhance support processes and customer experiences.
• Have a passion for outdoor sports, mobile apps, wearables, or bike computers.

Why you will love it

• Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You’ll become an essential part of our diverse and international team, with colleagues based in 19+ countries across Europe.
• You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!
• Costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.

Dive a little deeper and learn…

• More about how we work here: How We Work
• More about our recruitment process and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants. We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

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About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

Overview of our Engineering Team

Zego puts technology first in its mission to define the future of the insurance industry. By focusing on our customers' needs we're building the flexible and sustainable insurance products and services that they deserve. And we do that by empowering a diverse, resourceful, and creative team of engineers that thrive on challenge and innovation.

Overview of the role

• You will play a key role in shaping the future of Security at Zego.
• You will be part of the team ultimately responsible for the security of the Zego services
• You will collaborate closely with Product Engineering, Technical Operations, DPO, Information Security and Compliance to help build secure products and services
• You will champion agile methodologies, metrics and tooling to support the teams in incrementally improving our security posture

Key Responsibilities

• Collaborate closely with product and technical operations teams to identify and mitigate vulnerabilities across our technology stack.
• Partner with product engineers to explore innovative ways to safeguard customer data.
• Influence the development of security tools, processes, and culture to enhance our overall security posture.
• Streamline developer workflows by optimising security remediation processes, driving efficiency, and improving resolution times.
• Champion secure coding practices through code reviews, mentoring, and active collaboration with development teams.
• Develop and maintain security-related documentation, including policies, procedures, and guidelines for both application and infrastructure security.
• Respond to security incidents, working with the engineering team to ensure timely and effective resolution.
• Cultivate a security-first mindset through knowledge sharing, internal guilds, and external engagement at meet-ups and conferences.
• Support external security audits, assessments, certifications, and penetration testing initiatives.

What you will need to be successful in the Role

We are looking for engineers who embrace the DevOps culture to deliver continuous improvements to our security posture. Engaging and empowering the teams to drive change leveraging metrics and championing automation and observability.

What you'll bring to the Team

• Strong knowledge of secure coding practices, secure software design principles, and secure software supply chain best practices in production environments.
• Proven experience collaborating with software development teams, with an understanding of their workflows and challenges.
• Proficiency in at least two programming languages such as Python, Scala, Node, Swift, or Kotlin.
• Deep understanding of web application vulnerabilities, with practical experience applying OWASP guidelines and best practices.
• Hands-on experience in managing application vulnerabilities, including identification, triaging, qualification, reporting, performing code reviews, and conducting remediation validation tests.
• Expertise in performing root cause analysis for discovered vulnerabilities.
• Experience integrating SAST/DAST/IAST/SCA toolchains into development workflows, along with maintaining these tools.
• Skilled in using security testing tools such as Burp Suite or ZAP.
• Experience coordinating and facilitating external web application penetration testing.
• Ability to clearly communicate complex technical concepts to non-technical audiences.

If possible, we'd also love you to have

• Experience with mobile security.
• Familiarity with AWS cloud environments.
• Knowledge of containers and Kubernetes.
• Experience with Terraform.
• Proficiency in Git and GitOps practices.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

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Job Description

1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.
2. Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
3. Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
4. Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.
6. Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.
7. Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.

Requirements:

• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills to build rapport and maintain positive relationships.
• Problem-solving ability and a proactive approach to addressing client concerns.
• Patience and empathy when dealing with client inquiries and issues.
• Organizational skills to manage multiple clients and tasks effectively.
• Proficiency in using office productivity software.
• Previous experience in a client-facing role or customer service is preferred.

Qualifications

• Bachelor’s Degree or equivalent Required Skills

• Must have excellent written communication skills (with accurate grammar and punctuation)

• Must have the ability to read and respond to the client’s emails following effective business email writing etiquettes

• Must have excellent verbal communication skills with fluent English and neutral accent

• Must have good analytical and cognitive skills

• Must have an eye for attention to detail

• Must have minimum 30 wpm speed with the ability to talk over the phone

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About Us 

Sinch is a global leader in cloud communications, helping businesses connect with their customers on their mobile phones. We reach every phone on earth, with over 147 billion conversations every year. Our technology powers the world's leading communications platforms.  

Are you passionate about being the go-to resource for developer inquiries? Do you thrive on analysis, optimization, and clear communication? If so, we want you on our team! We're expanding our third-line support for our Voice, Video, and Verification products and are looking for someone who can help us become the best we can be. Are you ready for the challenge?

We're strengthening our engineering team with a Developer Support Engineer who will serve as the bridge between our clients' developers and our internal team.

Role Overview

As a Developer Support Engineer, you will be responsible for enhancing the developer experience by continuously improving our reference implementations, sample apps, and documentation, while providing top-notch support to our clients' developers. You'll troubleshoot customer integrations of our SDKs and APIs, track FAQs, and identify patterns that highlight potential SDK improvements. Our SDKs use WebRTC technology, making it easy to add real-time, in-app voice and video calling to our clients' websites or apps.

Responsibilities

• Handle and analyse third-line support inquiries to ensure our FAQs remain relevant.
• Help keep our developer documentation up-to-date and user-friendly.
• Build reference implementations and sample apps to simplify the integration of our voice, video, and verification SDKs.
• Collaborate closely with other engineers to stay informed about important updates and new releases.
• Focus on quality assurance and provide first-class support to developers.
• Communicate effectively with clients, ensuring their technical issues are resolved promptly and clearly.
• Conduct QA testing of SDKs on mobile devices to ensure optimal performance and usability.

Requirements

• Degree in IT, engineering, or a related field, or equivalent work experience.
• High proficiency in English, particularly in writing.
• Strong communication skills, with experience in handling customer support.
• Experience in app development or relevant development roles.
• Strong understanding of the development process and effective communication with developers.
• Interest in voice and video calling technologies.

Good to have

• Familiarity with Android and iOS application development (Kotlin, Swift).
• Experience of using tools such as Datadog and Kibana for monitoring systems and performing root cause analysis through detailed log and metric exploration.
• Previous experience in a similar support role.
• Experience with voice and video calling.
• Familiarity with WebRTC technology, IP networks or telecom networks.
• Experience in manual and automated QA testing of SDKs on mobile devices.

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Job Description

Publift are developing a mobile monetisation SDK to replicate the success we've had with monetising web traffic. As a Senior Mobile Engineer, you will be a key contributor in the development of our SDK as we expand into the market.

This is an exciting role, which will include:

• Cross-platform development using Kotlin, Swift and Kotlin Multiplatform
• A considerable R&D effort as we re-use optimisation strategies from our web product, and invent new ones suitable for the mobile ecosystem
• Integrate mobile and native advertising technologies, so that our clients can trust us to provide a top-notch SDK that supports a wide range of devices and ad formats

Qualifications

The following in either Android or iOS:

• Strong experience in app development. both iOS & Android are preferred, but we are ready to train someone who is keen to learn.
• Experience debugging low-level platform or performance issues
• Experience integrating 3rd-party libraries/SDKs
• Experience with mobile advertising would be beneficial
• Experience with build chain tools and CI/automation
• Positive, pro-active and team-oriented attitude
• Enthusiastic, can-do attitude towards solving problems and supporting our clients

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