Job Description

This requirement is for Tango's product Support for Amazon. The position will be working with the US Amazon teams to support the Tango Product.

Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:  

• System design and configuration
• Report design/ development
• Testing
• Data conversion
• Integration design
• Support

Requirements:

• Ability to communicate effectively with international team members and clients
• Ability to effectively and quickly understand business processes and understand how technology enables those processes 
• Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
• Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
• Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
• Ability to investigate challenging tickets from Client and close the tickets
• Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
• Strong understanding of databases like Oracle, SQL Server etc.
• Strong Excel skills
• Strong SQL skills
• Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
• Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
• Understand technical requirements to ensure accurate understanding and implementation
• This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
• Willingness to travel internationally as needed to work with client
• Willingness to work from 4 PM IST to 1  AM IST with appropriate breaks for meals

Qualifications

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines
• 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
• Experience with working on Jira, Zendesk and similar tools.
• Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies

See more jobs at Attain

Apply for this job

Job Description

The Accounting Support Specialist will be responsible for processing accounts payable (AP) and accounts receivable (AR), performing reconciliations, and supporting month-end close processes. This role requires proficiency in Sage Intacct and a strong understanding of accounting principles.

Key Responsibilities:

• Accounts Payable (AP):
  • Process vendor invoices, verify payment terms, and ensure timely payments.
  • Resolve discrepancies related to invoices, payments, and vendor accounts.
• Accounts Receivable (AR):
  • Generate and send customer invoices, monitor receivables, and follow up on outstanding balances.
  • Assist with cash application and ensure accurate AR records.
• Reconciliations:
  • Perform bank and ledger reconciliations on a regular basis.
  • Investigate and resolve discrepancies in financial records.
• Month-End Close:
  • Assist in month-end and year-end close processes, including journal entries and account analysis.
  • Prepare and review financial reports.
• General Support:
  • Support audit preparations and provide documentation as needed.
  • Maintain accurate and organized financial records.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• 2+ years of experience in an accounting support role.
• Proficiency in Sage Intacct or similar accounting software.
• Strong understanding of AP/AR processes and financial reconciliations.
• Attention to detail and accuracy in financial data management.
• Strong analytical and problem-solving skills.
• Excellent organizational and communication skills.

See more jobs at Attain

Apply for this job

Job Description

The Marketing Support Specialist will play a critical role in assisting the marketing team by managing CRM platforms, supporting content creation, and analyzing campaign performance. This role requires proficiency in HubSpot and a strong understanding of digital marketing practices.

Key Responsibilities:

• CRM Management:
  • Maintain and update the HubSpot CRM, ensuring data accuracy and integrity.
  • Segment and manage contact lists for targeted marketing campaigns.
• Campaign Support:
  • Assist in planning, executing, and tracking marketing campaigns across digital channels.
  • Coordinate email marketing campaigns, ensuring timely delivery and accurate tracking.
• Content Coordination:
  • Support content creation for social media, blogs, newsletters, and promotional materials.
  • Collaborate with the content team to schedule and publish content on various platforms.
• Market Research:
  • Conduct market research to identify trends, competitor activities, and potential opportunities.
  • Prepare research reports and present findings to the marketing team.
• Analytics and Reporting:
  • Generate reports on marketing campaign performance using HubSpot and other analytics tools.
  • Analyze data to provide actionable insights and recommendations for improvement.
• General Support:
  • Assist with event coordination and other marketing initiatives as needed.
  • Maintain and update marketing documentation and workflows.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 2+ years of experience in a marketing support role.
• Proficiency in HubSpot CRM and marketing automation tools.
• Strong understanding of digital marketing channels (SEO, email marketing, social media).
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to interpret data and create reports.
• Ability to work independently and manage multiple tasks simultaneously.

See more jobs at Attain

Apply for this job

Job Description

The Network Security Administrator will be responsible for designing, implementing, and managing network security infrastructure to protect the organization's systems and data. This role involves monitoring and maintaining firewalls, intrusion detection/prevention systems (IDS/IPS), and other security tools. The ideal candidate will have a strong understanding of network protocols, cybersecurity best practices, and hands-on experience with network security devices.

Key Responsibilities:

1. Network Security Management:

• Design, configure, and maintain firewalls, VPNs, and other network security devices.
• Monitor network traffic and security logs for unusual activity and potential threats.
• Implement and manage intrusion detection/prevention systems (IDS/IPS).

2. Security Policy Implementation:

• Develop, implement, and enforce network security policies and procedures.
• Ensure compliance with internal security standards and industry best practices.
• Conduct regular security audits and risk assessments.

3. Incident Response:

• Respond to and investigate security incidents, breaches, and threats.
• Analyze root causes and implement corrective actions to prevent recurrence.
• Collaborate with the IT team to mitigate risks and resolve vulnerabilities.

4. Network Monitoring and Maintenance:

• Continuously monitor network performance and security to detect and address issues.
• Conduct vulnerability scans and penetration tests to identify weaknesses.
• Ensure timely updates and patches to network security systems.

5. Documentation and Reporting:

• Maintain detailed documentation of network configurations, security policies, and incidents.
• Prepare and present reports on network security status, threats, and incident resolution.

6. Training and Support:

• Educate and train employees on network security best practices.
• Provide technical support to the IT team and end-users regarding security-related issues.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5+ years of experience in network security administration.
• Technical Skills:
  • Strong knowledge of firewalls (e.g., Cisco ASA, Fortinet, Palo Alto).
  • Proficiency in configuring and managing VPNs, IDS/IPS, and network monitoring tools.
  • Experience with network protocols (TCP/IP, DNS, DHCP) and routing.
  • Familiarity with security frameworks (NIST, ISO 27001) and compliance requirements.
  • Hands-on experience with vulnerability assessment tools (e.g., Nessus, Qualys).
• Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and documentation skills.
  • Ability to work independently and manage multiple priorities.

Preferred Qualifications:

• Industry certifications such as CISSP, CISM, CCNA Security, or CEH.
• Experience with cloud security (AWS, Azure).
• Knowledge of scripting languages (Python, Bash) for automation.

Personal Attributes:

• Detail-oriented and proactive in identifying and addressing security risks.
• Strong organizational and time-management skills.
• Commitment to staying updated with emerging security threats and technologies.

See more jobs at Attain

Apply for this job

Job Description

The WebLogic Administrator will be responsible for the installation, configuration, maintenance, and performance tuning of Oracle WebLogic Server environments. This role involves managing middleware infrastructure, ensuring high availability, and providing support for application deployments. The ideal candidate will have extensive experience with WebLogic administration, strong troubleshooting skills, and a deep understanding of middleware architectures.

Key Responsibilities:

1. Installation and Configuration:

• Install, configure, and maintain Oracle WebLogic Server instances.
• Set up and manage WebLogic domains, clusters, and nodes.
• Deploy and manage Java applications on WebLogic environments.

2. Middleware Management:

• Monitor and maintain WebLogic servers to ensure high availability and performance.
• Perform regular health checks and capacity planning for middleware environments.
• Implement and manage load balancing, failover, and clustering configurations.

3. Performance Tuning and Optimization:

• Analyze system performance and fine-tune WebLogic server configurations.
• Optimize JVM performance, manage memory allocation, and troubleshoot performance bottlenecks.
• Conduct performance testing and implement improvements based on findings.

4. Security and Compliance:

• Implement security measures, including SSL/TLS configurations and role-based access controls.
• Apply patches and updates to maintain system security and stability.
• Ensure compliance with company security policies and industry standards.

5. Troubleshooting and Support:

• Diagnose and resolve issues related to WebLogic servers, applications, and integrations.
• Provide 24/7 support for critical incidents and ensure minimal downtime.
• Collaborate with developers, DBAs, and other IT teams to address application and infrastructure issues.

6. Deployment and Automation:

• Manage application deployments and updates using WebLogic deployment tools.
• Develop and maintain scripts for automating routine administrative tasks.
• Support CI/CD pipelines for middleware environments.

7. Documentation and Reporting:

• Maintain comprehensive documentation of WebLogic configurations, processes, and procedures.
• Prepare regular reports on system performance, incidents, and capacity utilization.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5+ years of experience as a WebLogic Administrator.
• Technical Skills:
  • Proficiency in Oracle WebLogic Server (11g, 12c, and later versions).
  • Strong knowledge of Java EE applications and architectures.
  • Experience with JVM tuning, thread dumps, and heap analysis.
  • Familiarity with scripting languages (Shell, Python) and automation tools.
  • Understanding of networking concepts, load balancing, and firewalls.
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork abilities.
  • Ability to manage multiple tasks and work under pressure.

Preferred Qualifications:

• Experience with Oracle Fusion Middleware and related technologies (SOA, OSB).
• Familiarity with cloud platforms (Oracle Cloud, AWS, Azure).
• Knowledge of other application servers (e.g., JBoss, Tomcat).
• Oracle Certified Middleware Administrator certification.

Personal Attributes:

• Detail-oriented with a proactive approach to system management.
• Strong organizational and time-management skills.
• Commitment to continuous learning and staying updated with new technologies.

See more jobs at Attain

Apply for this job

Job Description

The Oracle DBA will be responsible for the design, implementation, maintenance, and performance tuning of Oracle databases. This role involves ensuring database reliability, security, and availability while supporting application teams with database solutions. The ideal candidate will have extensive experience with Oracle Database Administration, a deep understanding of database architecture, and strong problem-solving skills.

Key Responsibilities:

1. Database Management:

• Install, configure, and upgrade Oracle database servers and related software.
• Create and manage database structures, including tablespaces, schemas, and objects.
• Perform regular database maintenance tasks, including backups, restores, and data recovery operations.

2. Performance Tuning and Optimization:

• Monitor database performance and implement enhancements for optimal performance.
• Analyze and resolve performance bottlenecks using Oracle tools like AWR, ADDM, and SQL Tuning Advisor.
• Optimize SQL queries and PL/SQL scripts for efficiency.

3. Security and Compliance:

• Implement and maintain database security policies and procedures to protect sensitive data.
• Manage user access and roles, ensuring compliance with company security standards.
• Conduct regular audits and apply patches to maintain system security.

4. Backup and Recovery:

• Develop and implement backup strategies, including RMAN backup and recovery plans.
• Perform disaster recovery planning and testing to ensure data integrity and availability.

5. Support and Troubleshooting:

• Provide 24/7 support for database-related issues, ensuring minimal downtime.
• Troubleshoot and resolve database-related incidents and service requests.
• Collaborate with development and application teams to resolve database issues.

6. Documentation and Reporting:

• Maintain comprehensive documentation of database environments, configurations, and procedures.
• Prepare regular reports on database performance, incidents, and capacity planning.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: ​​​​​​​5+ years of experience as an Oracle DBA.
• Technical Skills:
  • Proficiency in Oracle Database versions 11g/12c/19c.
  • Strong knowledge of Oracle RAC, ASM, Data Guard, and GoldenGate.
  • Experience with Oracle Enterprise Manager (OEM).
  • Proficiency in SQL, PL/SQL, and shell scripting.
  • Familiarity with backup and recovery tools (RMAN).
  • Understanding of database security and compliance standards.
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

• Oracle Certified Professional (OCP) or Oracle Certified Master (OCM).
• Experience with cloud platforms (e.g., Oracle Cloud, AWS, Azure).
• Knowledge of other databases (e.g., MySQL, SQL Server).

Personal Attributes:

• Detail-oriented with a commitment to accuracy and quality.
• Proactive approach to identifying and resolving issues.
• Strong organizational and time-management skills.

See more jobs at Attain

Apply for this job

Job Description

We are seeking a highly skilled and knowledgeable ESG (Environmental, Social, and Governance) Compliance and Reporting Specialist with expertise in European ESG standards and regulations, including frameworks such as CSRD, EU Taxonomy, and SFDR. The role will focus on defining, developing, and ensuring compliance with ESG reporting requirements for software solutions. The ideal candidate will also contribute to related managed services, customer support, and advisory functions.

Key Responsibilities:

1. ESG Standards and Compliance:
   • Analyze and interpret European ESG standards, regulations, and frameworks relevant to our software solutions.
   • Define reporting and compliance requirements to align with standards like CSRD, EU Taxonomy, and SFDR.
   • Develop and maintain a compliance roadmap for software solutions in collaboration with product and development teams.
   • Liaise with cross-functional teams to implement compliance-related enhancements.
2. Market and Regulatory Monitoring:
   • Keep abreast of changes and updates in European ESG regulations and frameworks.
   • Assess potential impacts of regulatory changes on software and services, recommending proactive adjustments.
3. Sales Assistance:
   • Support the sales team by providing technical insights during client presentations and demos.
   • Prepare customized reports and presentations highlighting product capabilities and ROI for prospects.
   • Assist in responding to RFPs and RFIs related to energy and sustainability solutions.
4. Functional Client Support:
   • Act as a subject matter expert to assist clients and prospects in understanding the product’s functionalities.
   • Support the implementation team in configuring the software based on client needs.
   • Provide training and guidance to clients on using the software for sustainability reporting and compliance.

Qualifications

• Education:
  Bachelor’s or Master’s degree in Sustainability, Environmental Science, Business Administration, or a related field.
• Experience:
  • Minimum 5 years of experience in ESG reporting, compliance, or a related field, with a focus on European standards.
  • Hands-on experience with CSRD, EU Taxonomy, SFDR, or similar frameworks.
  • Exposure to software compliance and managed services is a plus.
• Skills:
  • Strong understanding of European ESG regulatory landscape.
  • Proficiency in ESG reporting tools and methodologies.
  • Excellent analytical, project management, and communication skills.
  • Ability to work collaboratively with cross-functional teams in a dynamic environment.

See more jobs at Attain

Apply for this job

Job Description

The RFP Response Specialist will play a key role in supporting the sales team by managing and preparing responses to Requests for Proposals (RFPs) with a focus on Integrated Workplace Management Systems (IWMS). This role requires extensive experience in collating IWMS RFP responses, attention to detail, and the ability to work under tight deadlines. The ideal candidate is eager to learn, grow, and contribute to the company’s success in securing new business opportunities.

Key Responsibilities:

• RFP Coordination and Response Management:
  • Analyze RFP requirements and develop comprehensive, customized responses in collaboration with cross-functional teams.
  • Manage the end-to-end RFP response process, ensuring timely submission and adherence to company standards.
  • Create a library of standard responses and templates to streamline future RFPs.
• Content Development and Management:
  • Draft clear, compelling, and compliant responses that highlight the company’s IWMS capabilities.
  • Update and maintain Loopio or other RFP response tools with the latest information and best practices.
  • Ensure all documentation is accurate, consistent, and aligns with company branding and messaging.
• Collaboration and Communication:
  • Work closely with the US-based Sales Management team to understand strategic priorities and tailor responses accordingly.
  • Coordinate with subject matter experts (SMEs) from different departments (e.g., product, legal, finance) to gather input.
  • Communicate project timelines, updates, and status reports to stakeholders.
• Quality Assurance:
  • Review and proofread RFP responses to ensure accuracy, clarity, and compliance with customer requirements.
  • Conduct final checks to verify that all sections of the RFP are addressed comprehensively.
• Continuous Improvement:
  • Identify opportunities to improve RFP response processes and efficiency.
  • Stay updated on industry trends and best practices in IWMS and RFP management.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in RFP response generation, specifically with IWMS (Integrated Workplace Management Systems).
• Strong knowledge of IWMS solutions and industry practices.
• Proficiency in RFP tools such as Loopio or similar platforms.
• Excellent written and verbal communication skills.
• Strong project management skills with the ability to handle multiple RFPs simultaneously under tight deadlines.
• Attention to detail and a commitment to delivering high-quality work.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications:

• Experience working with global teams, especially in a US-India context.
• Familiarity with Salesforce and other CRM tools.
• Understanding of IWMS platforms (e.g., Tango, Archibus, IBM TRIRIGA, or similar).

Personal Attributes:

• Proactive, self-motivated, and eager to learn and grow within the organization.
• Strong organizational and time-management skills.
• Ability to work independently while being a collaborative team player.

See more jobs at Attain

Apply for this job

Job Description

The Finance Support Specialist will assist senior finance executives with financial analysis, reporting, and budgeting. This role requires strong analytical skills and proficiency with financial tools like Sage Intacct.

Key Responsibilities:

• Financial Reporting:
  • Prepare financial reports and dashboards using Sage Intacct and Excel.
  • Analyze financial data and present findings to support decision-making.
• Budgeting and Forecasting:
  • Assist in the preparation of budgets and financial forecasts.
  • Monitor budget performance and prepare variance analysis reports.
• Audit and Compliance:
  • Support internal and external audits by preparing required documentation.
  • Ensure compliance with company policies and financial regulations.
• Data Analysis and Modeling:
  • Build financial models to support strategic planning initiatives.
  • Conduct ad-hoc financial analysis and provide insights to senior management.
• General Support:
  • Assist with the preparation of presentations and reports for the Controller, VP Finance, and CFO.
  • Collaborate with other departments to gather financial information and support company projects.

Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field.
• 2+ years of experience in a finance support role.
• Proficiency in Sage Intacct and advanced Excel skills.
• Strong understanding of financial statements and business finance operations.
• Excellent analytical and problem-solving skills.
• Strong communication and presentation skills.
• Ability to work independently and manage multiple projects.

See more jobs at Attain

Apply for this job

Job Description

The Sales Support Specialist will assist the sales team with administrative tasks, CRM management, and sales analytics. This role requires experience with Salesforce and Gong to enhance sales operations and improve efficiency.

Key Responsibilities:

• Salesforce Administration:
  • Manage data entry, updates, and maintenance in Salesforce.
  • Generate and distribute sales reports and dashboards using Salesforce.
• Sales Process Support:
  • Assist sales representatives with lead research, data enrichment, and customer follow-ups.
  • Ensure accurate tracking of sales opportunities and pipeline stages.
• Gong Analysis:
  • Analyze Gong call recordings to provide insights on sales performance and customer interactions.
  • Prepare summaries and highlight key findings from call reviews for the sales team.
• Documentation and Training:
  • Maintain and update sales training materials and documentation.
  • Assist with onboarding new sales team members by providing training and support.
• General Support:
  • Coordinate with cross-functional teams to streamline sales processes.
  • Provide administrative support for sales meetings and presentations.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in a sales support role.
• Proficiency in Salesforce CRM; Salesforce administration certification is a plus.
• Familiarity with Gong for sales intelligence and performance tracking.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate actionable insights.

See more jobs at Attain

Apply for this job