Job Description

Under the general direction of the Manager, responsible for front-end web development for the online ISO brand. Works with communications and external affairs professionals and designs, builds, tests, implements, and maintains ISO web pages and web applications. Ensures that web pages and mobile app are reliable, accessible and support the organization's communications and internet strategies. Uses graphics software applications, object-oriented languages and other tools to create web applications and web page elements such as user interface features, site animation, special-effects, and databases. Responds to and resolves technical issues and recommends improvements to minimize web service disruptions. Partners with technical staff to implement web and app improvements. Leads front-end development projects to improve the functionality or design of websites.  

What You Will Be Doing: 

Designs, builds, tests and implements website organization, navigation, design, search and other web features to improve ease of access to the most relevant and timely information. Designs, programs and tests online newsletters and Flex Alerts.

Leads development projects to improve the functionality or design of websites. Collaborates with external consultants or vendors as necessary to integrate new web products with existing web applications. Recommends and implements enhancements to processes, design, content, organization, usability, features and functionality based on feedback and web best practices. Develops and documents business requirements. Partners with other technical staff to propose and execute improvement projects on the front end of external and internal websites.

Creates and maintains technical documentation for website maintenance and upgrades. Analyzes, investigates, and solves technical problems and recommends improvements in order to minimize disruptions to the organization's websites.

May act as a backup to daily website content publishing tasks.

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Graphic Design with a focus on UI/UX, Web Development, Information Technology, Management of Information Systems, or related technical field. 

Amount of Experience:

Equivalent years of education and training, plus five (5) or more years related experience.

Type of Experience:

Front-end web UI/UX or web programming experience. Experience with website strategies, design, and coordinating large web development efforts. Experience managing website hosting providers and their frameworks. Experience managing projects, estimating resources, timeframes and planning. Mobile applications development and programing experience is a plus.

Additional Skills and Abilities:

Must be able to work effectively in a team environment as facilitator and team member.  Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail.  Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.  Excellent interpersonal and conflict resolution skills are also essential.  Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations.  Self-motivated, problem solving skills and the ability to influence others without direct authority. 

Ability to implement effective, simple, and elegant UI designs. Must be able to work collaboratively with business partners, stakeholders, executives, and IT to design, plan and build new functionality. Technical proficiency in source control, HTML5, JavaScript, JQuery, CSS, search engine optimization, Google Analytics, RSS Feeds, responsive designs (Boostrap, Foundation, Angular, React), and mobile design. Ability to define UX/UI designs using wireframes and mockups, develop branding guidelines, quickly prototype solutions, and test across many browsers. Ability to identify new opportunities to strengthen the corporate brand via the website.   

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Job Description

Under the general direction of the Executive Director of Enterprise Program Management, is responsible for the successful delivery of strategic programs. Provides leadership and coordination across the organization to deliver value aligned with the corporate goals and strategic objectives ensuring that the organization is prepared to deliver changes to adoption through organizational change management. Provides forward planning of programs, including workforce and budget planning, and oversees execution of multiple projects under assigned programs. Provides leadership in identifying, mitigating and resolving delivery risks at the portfolio level and ensures transparency to portfolio and program delivery performance and outcomes.

What You Will Be Doing: 

• Partners with portfolio sponsors to plan and manage strategic portfolios and programs ensuring project prioritization and sequencing to achieve the intended portfolio and program benefits with feasible work plans. Supports the portfolio sponsor to prepare materials to support timely decision-making.
• Plans and manages programs and related organizational change management. Provides stakeholder analysis and effective engagement strategies to ensure adoption of change throughout the program lifecycle. Develops evaluation methods to assess program strengths and identify areas of improvement.  Implements and manages changes and interventions to ensure goals are achieved. Manages the program scope, schedule, budget, dependencies, and escalated issues and risks for program success.  Facilitates and prepares program-level communications for executives, internal and external stakeholders sharing key updates and portfolio/program performance.
• Provides leadership to assigned project managers and teams supporting the development of decision documents for projects under the program to enable timely decision-making.

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) in Portfolio, Program or Project Management, Computer Science, or related field. Advanced degree preferred

Amount of Experience:

Equivalent years of education and training, plus ten (10) or more years related experience including five (5) years at lead level or equivalent.

Certifications:

PMI certification preferred.

Type of Experience:

Strong leadership and management abilities with experience coaching and developing others.  Project Management experience required.  Electric utility industry, fundamental knowledge of electric power systems and markets; experience leading and facilitating team projects. 

Additional skills and abilities:

Ability to think strategically and devise solutions to problems in keeping with multiple considerations. Must demonstrate sound judgment and critical thinking when making decisions.  Excellent leadership and analytical skills required.  Must be able to work effectively in a team environment as team leader, facilitator and team member.  Strong analytical and quantitative skills required.  Excellent interpersonal, communication and writing skills required, including the ability to effectively communicate complex materials and concepts. Must be able to handle a dynamic and changing work environment, and work well independently.

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Job Description

Under the general direction of the Manager, supports the power system forecast development for California ISO and EIM system loads, renewable resource forecasting, distributed resources, uncertainty requirements, and ancillary services. Analyzes Numerical Weather Prediction Models and translates forecasted information to daily ISO/EIM needs for renewable and load forecasting. Provides input to enhance and support required data and neural network modeling to continuously improve forecasting at the ISO.  Tracks, evaluates, and registers new variable energy resources to ensure the onboarding process for new variable energy resources is robust and efficient.  Acts as project coordinator in the design, analysis, and testing of forecast accuracy.

What You Will Be Doing: 

• Uses statistical methods to collect and organize load, weather, and renewable resource data. Gathers and interprets various meteorological data to formulate short and medium-range forecasts critical to the Bulk Electric System for the ISO and EIM entities. Validates and improves the accuracy of daily load (including weather inputs affecting load), wind, solar, distributed resources, and uncertainty requirement forecasts. Provides meteorological insight and forecasting support to CAISO and WEIM BAA Operators and other internal groups as necessary. Identifies and alerts Operations division to meteorological events capable of jeopardizing system reliability.
• Monitors, analyzes, and reports on forecasting results, including performance, quality, efficiency, and effectiveness. Monitors and detects emerging forecasting trends. Participates in identifying root causes of forecast design gaps leading to inefficiency. Provides technical, analytical, and reporting services to internal business units and external entities. Works to improve streamlining and automating the forecasting monitoring and reporting processes.
• Improves methods and procedures for collecting and processing demand, energy, weather, and economic data by analyzing historical and forecasted electric demand, generation, and energy trends and related data. Creates, maintains, and analyzes databases housing historic real-time, hourly, and daily loads, weather, renewable resources, renewable generator outages, economic, demographic, and other pertinent data. Evaluates potential inefficiencies in current procedures and recommends improvements.
• Partners with senior staff to develop hypotheses to improve forecasting accuracy for load, renewables, and uncertainty products. Uses software to retrain the neural network model and/or other modeling methods to prove or disprove forecast hypotheses and analyzes the results. In conjunction with peers, researches, develops, and creates plans to enhance short term load forecast, wind forecast, solar forecast, uncertainty requirements, and other energy models through the use of statistical, algorithmic, mining and visualization techniques. Develops and works with senior staff to implement new forecasting tools and interfaces using computer programming.
• Provides technical analysis and coordination on all aspects of onboarding and validating variable energy resources to ensure timely, accurate and consistent detailed short-term wind and solar forecasts are used in the real-time and day-ahead markets. Provides technical analysis and coordination on all aspects of uncertainty requirements to ensure timely, accurate, and consistent requirements are available to operations and used in the real-time and day-ahead markets.
• Assists with policy issues and related matters. May propose solutions to issues and problems within assigned areas of responsibility. Acts as a project coordinator in the design, definition, testing, documentation, implementation and support of forecast applications. Coordinates project efforts of ISO business units, vendors, market participants, and others as appropriate.

Qualifications

Level of Education and Discipline:

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Atmospheric Science/Meteorology, Statistics, Math, Computer Science, Economics, Data Science, Engineering or closely related field. An advanced degree (MS or PhD) is preferred.

Amount of Experience:

• Equivalent years of education and training, plus two (2) or more years related experience.

Type of Experience:

• Experience in short or long term (load, wind, and/or solar generation) forecasting utilizing neural networks, and model optimization techniques (electric industry experience with utilities or ISO preferred).
• Experience with meteorological forecasting for the Western United States, numerical weather prediction models, analyzing uncertainty within weather conditions, and communicating uncertainty.
• Experience using neural network, analytical, and/or optimization techniques from one of the following disciplines: statistics, probabilities, economics, or decision analysis.
• Experience with data management, data warehousing, data querying, and use of databases (SQL, MS-Access, MS-Excel, etc.) required.
• Experience with the application of statistics, advanced mathematics, simulation, software development, and data modeling to integrate and clean data, recognize patterns, address uncertainty, pose questions, and make discoveries.
• Experience with statistics, economic and demographic impacts on loads, energy management, and generator operation/characteristics desired.
• Knowledge of Balancing Authority operational requirements (i.e., operating reserve requirements) desired.
• Knowledge of EMS and SCADA data acquisition functions and PI Historian archiving processes desired.
• Experience with software or hardware systems a plus.  

One or a combination of the following is required: 

• Forecasting Weather, Load and/or Renewable Resources
• Power systems
• PI Historian real-time systems
• Market operations
• Web services
• Experience in one or more of the following programming languages is desired: SQL/Oracle, R-Studio, Python, VBA, or similar.

Additional Skills and Abilities:

• Strong verbal and written communication and documentation skills required, with a demonstrated attention to detail.  Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.  Strong interpersonal and conflict resolution skills are also essential.  Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations.  Problem solving skills with the ability to influence others without direct authority. Must be able to work effectively in a team environment as facilitator and team member.  Must be proficient with Microsoft Office Suite.  Strong skills in the application of mathematics, statistics, and probabilities, with the ability to factor human behaviors into forecasts

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Job Description

Under the general direction of the Manager, supports the External Affairs division by examining western utility issues and conducting outreach to stakeholders across the West to meet the strategic goals of the organization. Collaborates with other ISO divisions to align outreach efforts, emphasizing the importance of regional coordination and business development. Key responsibilities include monitoring and analyzing the work of electric utilities, developers, trade associations, and public interest organizations. Attends industry meetings and workshops and documents relevant matters, reviews and summarizes key industry reports and correspondence, and assists in the development and implementation of an outreach strategy to facilitate timely, robust and appropriate stakeholder engagement in and support of ISO processes impacting the region. Participates in the ongoing efforts to support the continued evolution of the governance over the western energy markets.
 

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Regularly monitors and reports on relevant western utility matters where activities may impact the work of the ISO, including summarizing key themes and action items from utility industry workshops and meetings. Maintains a current inventory and technical knowledge of key regional initiatives and efforts in the utility sector. Acts as internal liaison to other departments and division staff to ensure they are aware of important regional matters and upcoming industry events or milestones that may affect or be of interest to the ISO.

• Participates in efforts to incorporate feedback from regional industry stakeholders to effectively respond to their concerns and questions. Coordinates with departments throughout the ISO to align messaging and direction. Supports new stakeholders by providing background information and educational opportunities about the ISO, and following up with them to ensure engagement and participation. Maintains updated industry stakeholder contact lists and ensures that important documents, reports, and presentations are organized, easily accessible, and up-to-date. 
   
• Coordinates with the ISO’s Communications division to ensure up-to-date information is available on the ISO and Western Energy Market websites, such as calendars, presentations, social media and other outreach materials. 
   
• Prepares general background research for management in advance of meetings and other outreach engagements, including company information, trends in utility load and resource data, presentation slides, summaries of ISO initiatives, drafting letters, and preparatory meetings with internal subject matter experts.
   
• May assist in developing talking points and presentations for ISO management and executives, support special projects (e.g., reporting on regional activities), assist in writing and reviewing ISO publications, event planning and organizing recurring calls and briefings.
   
• Participates in the government affairs on-call schedule, including rotational weekly assignments through the summer to ensure the ISO provides effective and timely outreach during normal and emergency system conditions. 

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Public Policy, Economics, Business, Engineering or other related field.
 

Amount of Experience:

Equivalent years of education and training, plus two (2) or more years related experience.
 

Type of Experience:

Experience in policy development, regulatory processes, government affairs or account management. Energy industry experience helpful.
 

Additional Skills and Abilities:

Strong verbal and written communication and documentation skills required, with a demonstrated attention to detail.  Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.  Strong interpersonal and conflict resolution skills are also essential.  Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations.  Problem solving skills with the ability to influence others without direct authority. Must be able to work effectively in a team environment as facilitator and team member.  Must be proficient with Microsoft Office Suite.  High caliber organizational and multi-tasking skills. Comfortable working and communicating with a diverse workforce that includes executives, mid-management personnel, community representatives, and others.

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Job Description

Under the general direction of the Manager, is responsible for activities related to development, maintenance and enhancements of supported business applications. Assignments typically include applications analysis, design, development, integration, unit testing, and implementation activities in compliance with established department and corporate policies, procedures and methods. Works with vendors and service providers to insure stability and reliability of associated systems.

What You Will Be Doing:

• Develops and maintains application systems to ensure timely access to accurate, real-time data. 
• Maintains enterprise application programs for internal and external ISO workflow and control functions.
• Develops and implements unit tests and code review processes related to all supported applications.
• Creates and maintains documentation and procedures related to the maintenance and operation of application systems.
• Develops specifications and procures new applications that support ISO internal and external users.
• Coordinates with various departments to support changes or additions to applications in accordance with ISO Change Management policies and procedures. 
• Interacts with vendor staff in the implementation of new systems and modifications to existing business applications.
• Analyzes, supports, and resolves real-time computer hardware, software and database issues in a time sensitive -environment. 

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Computer Science, Engineering or related field.

Amount of Experience:

Equivalent years of education and training, plus five (5) or more years related experience.

Type of Experience:

Experienced in all areas of software engineering including design, development, analysis and data modeling.

Experience implementing Java/J2EE Technologies.

Experience with SQL, PL/SQL and Oracle technologies.

Experience with Source Control Systems ( bitbucket/Git), automated tests and continuous integration & Deployment (CI & CD)

Design techniques such as Domain-Driven Design, Design by Contract, and Domain Specific Languages. Designing object-oriented components and coding algorithms.

Familiarity with waterfall, Agile methodologies.

Development and production implementation experience with spring, Kafka and/or Active MQ highly desired.

Experience in any of the following development technologies is strongly desired:

• Java frameworks (Hibernate, spring)
• Web Application Servers (JBoss, Spring boot)
• SOA (ESB, Web Services) and Application/Web Services Security Design Patterns
• Testing Tools (SOAP UI)
• Testing Frameworks (JUnit, jMock, Selenium)

Additional Skills and Abilities:

Must be able to work effectively in a team environment as facilitator and team member.  Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail.  Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.  Excellent interpersonal and conflict resolution skills are also essential.  Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations.  Self-motivated, problem solving skills and the ability to influence others without direct authority. 

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Job Description

Under the general direction of the Director, provides technical and strategic expertise on development of market structure and design, makes internal process recommendations for addressing market design flaws, and shapes market design that meets the challenges of the grid today and for the future. Performs complex analyses of industry trends and serves as an economic advisor to department and ISO leadership. Prepares and makes presentations to department and ISO leadership. May advise and present to the CAISO Board of Governors, Market Surveillance Committee, EIM Governing Body, Body of State Regulators, Regional Issues Forum, CAISO Enterprise Board, and other ISO governance forums as requested and/or required.  

What you will be doing:

• Provides technical and strategic expertise on continual development of market structure and design thereby shaping wholesale electricity market design that meets challenges associated with the grid today and for the future. Contributes to regulatory filings.
• Performs complex analyses of industry trends and contributes to a state of the regional energy markets report. Serves as an economic advisor to department and ISO leadership. May advise the Board of Governors, EIM Governing Body, and other ISO governing bodies as required on economic and market issues affecting the performance, market design, and viability of the ISO markets and potential impacts on regional reliability.
• Evaluates the design and operations of other restructured electricity markets and the applicability to the CAISO markets.  Recommends internal process changes and enhancements for addressing potential market design flaws.
• Prepares and makes presentations to department and ISO Leadership. May present to the EIM Governing Body, CAISO Enterprise Board and stakeholders as required.  Builds, maintains and leverages relationships with peers of customers.

Qualifications

Level of Education and Discipline:

• A bachelor’s degree (BA, BS) or equivalent education, training or experience in Economics or related technical field. Ph.D. preferred.

Amount of Experience:

• Equivalent years of education and training, plus five (5) or more years related experience.

Certifications:

• None

Type of Experience:

• Energy industry experience, particularly with restructured electricity markets strongly preferred.

Additional Skills and Abilities:

• Must be able to work effectively in a team environment as facilitator and team member.
• Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail.  Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.
• Excellent interpersonal and conflict resolution skills are also essential. 
• Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations. 
• Self-motivated, problem-solving skills and the ability to influence others without direct authority. 

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Job Description

Under the general direction of the Director, manages the day-to-day operations and staff responsible for company-wide infrastructure operations and risk management related to information security operations. Manages activities aimed at safeguarding the organization's information assets and ensuring the alignment of security measures with overarching business objectives and regulatory standards. Ensures adherence to NERC Critical Infrastructure Protection (CIP), Statement on Standards for Attestation Engagements no. 18 (SSAE18), and related regulatory standards and frameworks. Responsible for maintaining the integrity, availability, and confidentiality of critical infrastructure and information systems. Oversees the planning and implementation of the enterprise IT systems, business operations and IT related facility defenses against security breaches and vulnerability issues and manages the administration of security policies, standards, and activities. Aligns strategies with operations-related business areas for the delivery and support of critical business solutions, balancing business needs and cost of ownership, while achieving customer satisfaction.  Ensures business solution roadmaps and IT activities achieve short and long-term ISO security objectives. Delivers feasible business solution roadmaps and proactive system management, oversees strategic software vendor relationships related to security, and guides the implementation and continuous improvement of our security posture. Responsible for the overall success of Information Security Operations and related business solutions.

What You Will Be Doing: 

• Manages the day-to-day for the information security operations and staff.  Responsible for providing broad direction and guidance, identifies training needs, coaches and gives feedback on employee performance, develops staff performance plans, makes recommendations with respect to the hiring, firing, advancement, promotion or any other change in the status of direct reports, and performs related activities as appropriate.
• Provides expert consultation on IT risks and compliance standards. Reviews existing security risks and challenges, implements and enforces risk management processes and common control frameworks, and executes incident management processes. Develops a proactive threat intelligence strategy and oversees the incident response process. Collaborates with cybersecurity organizations globally and conducts regular threat assessments. Participates in the development, maintenance and implementation of disaster recovery and business continuity plans, procedures, audits and ongoing enhancements. Acts a liaison with business partners to ensure interfaces between entities are secured and managed consistent with applicable laws, policies, standards, guidelines and best practices.
• Manages strategic customer relationships and collaborates on strategic planning of service level agreements. Identify opportunities for process improvement, innovations and technology solutions to advance business capabilities. Creates, implements, and ensures compliance with policies and frameworks for the overall monitoring and management of staff, processes, and system performance to meet department and CAISO objectives. Provides leadership and removes obstacles to achieve successful planning and delivery of quality, cost-effective business solutions and innovations. Fosters and oversees strategic relationships with internal and external partners, including government agencies, business vendors, and partner organizations, for the effective implementation of security and privacy policies.
• Develops and implements short and long-term strategies and objectives ensuring alignment with the objectives of the ISO in comprehensive cybersecurity operations and intelligence management. Leads strategic security planning, prioritizes defense initiatives, coordinates the management of current and future security technologies and communicates enterprise-level security strategies and plans across all levels of the organization.
• Responsible for implementing and maintaining a comprehensive Identity Management (IDM) framework, ensuring access is aligned with roles and responsibilities. Develops policies for identity verification, access granting, and monitoring. Oversees continuous monitoring for security breaches or anomalies using advanced SIEM tools and develops an Information Security Operations Center (ISOC) for 24/7 surveillance and response. Monitors and assesses security vulnerabilities and configurations of cyber assets and conducts in-depth security analyses, stays informed on cybersecurity trends, and prepares security reports for executive management. Maintains knowledge of Federal and State laws, regulations, and industry best practices in information security. Oversees and provides direction for proactive critical system management and monitoring to ensure secure, reliable, available, and high performing systems.  

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering, Computer Science or related field. Master’s degree preferred.

Amount of Experience:

Equivalent years of education and training, plus ten (10) or more years related experience, including five (5) or more as a lead or equivalent.

Certifications:

ITIL technical certifications desired. CISA, CISM, CISSP or CIPP desired.

Type of Experience:

Management experience desired.  Experience with one or more of the following: IT strategic planning and management, system management of real-time systems, system development, business management, customer relationship management, vendor management.  Thorough knowledge of ISO operations and systems.  Experience working within NERC / CIP, NIST CSF, ISO 27001 and related standards and frameworks as they apply to information security.  Knowledge of U.S. Federal Laws and regulations.  Experience in field of Information Assurance Information Security.  Thorough knowledge of software development life cycle methodologies related to information security.

Additional Skills and Abilities:

Ability to think strategically and devise solutions to problems in keeping with multiple considerations. Excellent leadership and management abilities with experience coaching and developing others. Must demonstrate sound judgment and critical thinking when making decisions.  Must be able to work effectively in a team environment as team leader, facilitator and team member.  Strong analytical and quantitative skills required.  Excellent interpersonal, communication and writing skills required, including the ability to effectively communicate complex materials and concepts. Must be able to handle a dynamic and changing work environment, and work well independently. 

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Job Description

PRIMARY PURPOSE:

Under the general direction of the Manager, acts as a primary point of contact for transactional issues between the ISO and its Stakeholders/Customers addressing issues that may range from real time operational issues to settlement and dispute inquiries.  Initiates and coordinates resolution to business issues related to business operations, market transactions, ISO contracts, scheduling, real time operations, metering, settlements, ISO Tariff compliance, and information technology.

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Serves as a primary point of contact for transactional issues between the ISO and its customers and stakeholders.  Provides customer care through phone support, issue management (CIDI), email, web inquiries and the Customer Support Desk/Real Time Operations.  Seeks to continuously improve customer phone management, CIDI management, self-help capability and communications including external change management communications and quality.  Supports the corporate strategic plan objectives of enhanced pro-active monitoring, improved responsiveness and quality of issue resolution, and identification and elimination of root causes of incoming issues.  Researches, analyzes, and coordinates resolution of customer’s market, business and operations issues with a focus on quality timely resolution.  Builds internal expertise on business processes and solutions and engages with SME’s as necessary.
   
• Provides support and continuously evolves and develops assigned areas of expertise.   Creates documentation, such as knowledge articles, for self-help capability and education of customers and stakeholders.  Responsible for overseeing the maintenance of issue management and knowledge management tools.  Accurately captures detailed subject matter expertise within assigned areasto provide customers with responses to complex questions and enable them to perform their business in accordance with ISO Tariff and Operating Procedures.  Proactively develops relationships and maintains a high standard of excellence in external and internal customer care.
   
• Develops and supports the evolution of the customer support model in collaboration with Account Managers.  Coordinates proactive outreach efforts, communications and issue resolution with Account Managers as required.  Monitors and refines Customer Service, Scheduling Coordinator and internal ISO business work flow and processes as they pertain to the business unit, to improve and enhance process efficiency.  Ensures department processes and procedures are accurately captured and followed.  Gathers information pertaining to issues and presents solutions to management to mitigate and maintain positive client relationships.
   
• Develops goals and action plans aligned to strategic initiatives to promote customer care within the company.  Oversees the activities of entry level Client Representatives and may direct the work of team members.  Participates in needs assessments, development and distribution of market notices to ensure accurate messaging and content. 

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in  Business, Engineering, Political Science or related field.

Amount of Experience:

Equivalent years of education and training, plus five (5) or more years related experience.

Type of Experience:

Client representative and customer service experience required.  In-depth knowledge of one of the following ISO/RTO areas required:  Market Design, Settlements, Grid Operations, Compliance or Metering.  Familiarity with ISO/RTO Operations, Settlements Policies and Procedures.

Additional Skills and Abilities:

Must be able to work effectively in a team environment as facilitator and team member.  Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail.  Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.  Excellent interpersonal and conflict resolution skills are also essential.  Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations.  Self-motivated, problem solving skills and the ability to influence others without direct authority.  Proficiency in computer applications such as MS Office (Word, Excel, PowerPoint, and Outlook).  Ability to effectively use databases.  Ability to quickly assimilate new information and grasp complex market interactions and interdependencies.  

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Job Description

Under the general direction of the Manager of Transmission Assets, works on complex engineering assignments provides expertise in support of Transmission Asset activities.  Ensures the ISO is in compliance with the Transmission Control Agreement (TCA) and is responsible for the implementation and enforcement of the ISO Transmission Maintenance Standards with respect to transmission facility (stations and associated equipment) maintenance.  Partners with the lead engineer to administer the Transmission Register and works with internal and external stakeholders to ensure the TR data is accurate.  Supports the ISO planning process phase three competitive solicitation process.

What You Will Be Doing:

• Responsible for the implementation and enforcement of the ISO Transmission Maintenance Standards.  Conducts maintenance reviews of each PTO’s maintenance records and facilities.  Analyzes results from the annual maintenance reviews, standard maintenance reporting system, and availability measures to identify any positive or negative trending, and makes appropriate recommendations to the ISO and PTOs that will result in overall improvements to grid reliability.
• Provides the primary administrative functions for the Transmission Register (TR) for internal and external stakeholders. 
• Provides transmission line expertise and joint oversight in implementing the CAISO Transmission Planning Process Phase III competitive solicitation process. 
• Partners with and supports the Regional Transmission Engineering, Grid Operations, and others within the ISO to understand and resolve identified transmission facility related issues.  Trains and mentors others concerning transmission facilities and their function.  Resolves transmission facility maintenance related stakeholder issues.
• In partnership with the lead transmission assets engineers, identifies areas to improve the functionality of the group and the overall department.  Actively participates in staff meetings, and identifies improvements to department practices, policies and processes. 
• Ensures compliance with FERC, NERC and other regulatory requirements relating to transmission maintenance.  Responsible for transmission facility compliance reporting requirements.

Qualifications

Level of Education and Discipline:

• A Bachelor's degree (BA, BS) required in Engineering. Focus on electrical power systems preferred. 

Amount of Experience:

•  Equivalent years of education and training, plus five (5) or more years related experience.

Type of Experience:

• Experience in high voltage Transmission Facility Equipment and Transmission Facility Maintenance or directly related experience. 
• Experience with California or other WECC transmission grid desired.  
• Experience in evaluating and reviewing technical proposals. 
• Must be proficient in standard office computer applications including MS Word, MS Access and MS Excel. 
• Experience or ability to learn and use other software applications including GIS mapping software applications desired

Additional Skills and Abilities:

• Demonstrates a thorough knowledge of the Transmission Control Agreement, ISO Tariff, and policy issues concerning transmission facility maintenance. 
• Ability to work with minimal supervision and to perform effectively in high-pressure situations while maintaining focus and calmness.
• Ability to provide timely professional assessments with limited information and/or assumptions, and to confidently act on decisions. 
• Must be able to work effectively in a team environment as a facilitator and team member. 
• Excellent analytical, presentation, written, and verbal communications skills required. 
• Must be able to explain technical information to non-technical audiences. 
• Ability to understand diverse interests and negotiate with interested stakeholders to meet corporate objectives is also required. 
• Must be able to handle a dynamic and changing work environment, and work well independently.

Typical Working Conditions:

• The position requires travel within the ISO’s footprint 5 to 7 times a year to inspect transmission lines and associated equipment.

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Job Description

Under the general direction of the Executive Director, acts as a technical expert responsible for developing business requirements for planned market design changes. Leads the business impact assessment of multi-disciplinary and cross-departmental initiatives. Reviews market designs to ensure they are consistent with business unit needs.

What You Will Be Doing:

• Acts as a technical expert to develop business requirements across the entire market timeline by translating market design elements into business requirements for software development. Applies expert-level understanding of west-wide energy markets, the ISO tariff, ISO market policy, energy software systems, and ISO business practice manuals.
• Utilizes power systems expertise to represent the complex needs of the ISO business and translates those into functional requirements and technical specifications.
• Participates in core design team efforts with other ISO senior staff for new initiatives. Reviews and provides feedback on initial designs to solve complex market problems.
• Provides technical leadership and mentors other staff members to share knowledge, skills, subject matter expertise, and broad experience.
• Represents the ISO at various industry and stakeholder events. Leads discussions and trains others on systems that support market design.

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) required in Engineering, Economics or closely related technical field. Advanced degree preferred.

Amount of Experience:

Ten (10) or more years related experience, including five (5) or more as a lead or equivalent.

Type of Experience:

Experience developing business requirements for regional electrical markets, power flow analysis, power system operations, advanced network applications, and mathematical optimization methods to solve power systems problems is preferred.

Additional Skills and Abilities:

Ability to think strategically and devise solutions to problems in keeping with multiple considerations. Excellent leadership abilities with experience coaching and developing others. Must demonstrate sound judgment and critical thinking when making decisions. Must be able to work effectively in a team environment as team leader, facilitator and team member.  Strong analytical and quantitative skills required. Excellent interpersonal, communication and writing skills required, including the ability to effectively communicate complex materials and concepts. Must be able to handle a dynamic and changing work environment, and work well independently. 

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Job Description

Under the general direction of the Manager, the market monitor conducts applied economic analysis and reporting on overall market performance and efficiency, the impact of proposed revisions to market rules, and market participant behavior. Develops and evaluates appropriate options for preventing or resolving potential market design problems, inefficiencies, gaming, market manipulation or non-compliance with market rules.    

What You Will Be Doing:

• Monitors and analyzes market performance, market participant behavior and compliance with market rules.
• Designs and calculates indices for monitoring market performance and market participant behavior.
• Assists in the design, development and management of surveillance and monitoring systems used in identifying, analyzing and investigating market performance, efficiency, participant behavior and compliance with market rules.
• Conducts economic analysis related to market design issues.
• Investigates market performance, behavior and design issues and creates special analytical reports as needed.
• Reviews and analyzes variable, fixed, and opportunity costs of electric generation resources.
• Reviews proposed tariff provisions and other market design elements with a focus on improving market design, enhancing market efficiency, and preventing opportunities for market gaming and abusive market behavior.
• Investigates potential instances of market gaming, or non-compliance with the ISO tariff, regulatory contracts, and other market rules.
• Prepares and analyzes data queries, reports, charts and slide presentations to support special studies, investigations, board meetings, and regulatory filings and proceedings.
• Provides guidance and expertise to other staff within the department.
• Maintains a highly secure and protected market investigation process.
• Attends business meetings, and collaborates with colleagues to develop “best practices", and to identify and resolve issues to help create a flexible and efficient organization.
• Performs related duties and activities as appropriate.

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Economics, Operations Research, Business, or related technical field. Master’s (MS, MA, or MBA) or Ph.D. degree highly preferred.

Amount of Experience

Equivalent years of education and training, plus two (2) or more years related experience.

Type of Experience

Experience in one or more of the following areas: applied economic analysis, statistical analysis, industrial organization, market performance monitoring, utility operations and planning, energy trading, regulatory or policy analysis. Experience with data verification, large data sets, computer modeling, programming techniques and analysis of electricity and fuel market performance is helpful. Demonstrated skills directly related to or transferable to market monitoring. Familiarity with the analysis of electric market operations and performance, and/or design and operation of California or other Western energy markets desirable. Working knowledge of SAS and SQL queries and SQL database formats, Python, as well as other analytical computer skills (e.g. Excel).

Other

Motivated intellectually curious team player with a growth mindset.  Effective communicator of complex ideas and analysis verbally, in documented form (Word) and presentation form (Power Point).

Strong quantitative skills with a strong emphasis on statistical analysis.  Experience or familiarity in working with and analyzing large data sets. Ability to work effectively in a team environment as facilitator and team member.  Must have excellent multi-tasking, critical thinking, decision-making, and interpersonal skills.  Excellent written and verbal communication and analytical skills required.

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Job Description

The person in this position serves as subject matter expert and technical lead within the PSTD department. Supports highly complex power system analytical assignments, leads technical discussions and implementation of software developments based on the Software Development Life Cycle (SDLC) methodology, including development/reviewing/approving functional and non-functional business requirements, software design, test plans, and integration plans for both electricity market systems and advanced power systems applications. Ensures test cases for software changes are consistent with intended business requirements to minimize exposure to any unintended business consequences. Acts as project lead to implement policy changes and Operational enhancements initiatives. Maintain good relationships with other internal departments and with associated software vendors as appropriate to implement software changes in efficient and team spirit manner. Leads analysis of highly complex technical issues and business rules and presents results to other ISO's departments and external market participants in conferences, workshops, market simulations calls, and other internal and external stakeholder meetings as required to implement new market design policies, and new market and advanced power systems applications enhancements.

What's In it for You

Our purpose is to lead the way to tomorrow's energy network. Make a difference and impact millions of people who depend on electricity in their everyday lives.

• You get to work on interesting and challenging assignments that will help grow your skill set.
• You will work in an extremely collaborative environment inside our LEED certified Folsom, California campus.
• You will be challenged, be a part of a winning team, and your contributions will be rewarded and recognized.

 What You Will Be Doing

• Leads project implementation teams to enable successful implementation of key projects and initiatives from inception to production delivery. Partners with project teams including project management office, policy, legal, and other ISO's operations business units, ensuring software development lifecycle of complex power systems software applications are successfully implemented based on industry best practices and SDLC methodology.
• Performs and leads teams performing complex mathematical and engineering analysis of market software and advanced power systems applications results to determine optimality of solutions with respect to incurred cost and impact on reliability of the power system grid.
• Performs and leads duties needed to supplement designing, testing, documenting, user training or other such activities associated with market applications, power system advanced applications, and other support legacy applications, including coordination with external market participants during market simulations, and responding to market participants disputes or inquiries when necessary.
• Ensures complete and accurate documentation of implemented application or modification is developed and maintained to provide permanent records or system component and backup material with focus on adherence to requirements and compatibility of all segments of the project including the quality of work done by others.
• Demonstrates a thorough knowledge of policy issues and related matters, and works under minimum supervision. Anticipates, identifies and resolves implementation, design and integration-related problems or potential problems within assigned areas, and may propose solutions to such issues. May propose solutions to issues and problems outside of assigned areas of responsibility.

Qualifications

Level of Education and Discipline

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering with Power Systems emphasis or Economics with Energy Market focus.
• Master's Degree strongly preferred
• PhD preferred

Amount of Experience

• Equivalent years of education and training, plus six (6) or more years related experience.

Type of Experience

Level of Education

A Bachelor's degree required. Master's degree or PhD preferred

Discipline

Engineering, specifically in power systems.

Amount of Experience

Six (6) or more years experience.

Type of Experience

• Experience in optimization.
• Requires subject matter experience in three or more of the following areas: 
  • knowledge of power system industry structure and electric utility operations, preferably in a similar ISO with market design or operation background
  • computer techniques for power systems analysis
  • power system operations, control, and planning, real-time power systems applications
  • advanced network applications such as voltage and dynamic stability analysis applications of mathematical optimization methods to solve power systems problems
  • common information model (CIM) and extension to market data
  • relational database and SQL language
  • software tools and programming concepts
  • In addition, knowledge of regulatory and economic analyses is preferred.

Additional skills and abilities

• Demonstrates fundamental leadership skills with the ability to work effectively in a team environment as team leader, facilitator and team member.  
• Ability to think technically and provide practical and feasible solutions to problems, keeping multiple conflicting considerations into account. 
• Excellent interpersonal, communication, and writing skills required. 
• Excellent analytical skills are required, including the ability to effectively communicate complex technical materials and concepts. 
• Must be able to handle a dynamic and changing work environment, and work independently with minimal supervision. 
• Strong computer skills in Microsoft Office Suite. 
• Self-motivated, problem solving skills and the ability to influence others without direct authority.  
• Must be able to lead technical discussions.

Additional details

Excellent mathematical analytical skills are required, including the ability to effectively communicate complex technical materials and concepts. Ability to think technically and practically to develop feasible solutions to problems keeping multiple conflicting considerations into account.

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