Pager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a “doctor in the family.” Pager helps people make better healthcare decisions by enabling better access and reducing costs, making care simple and easy to understand throughout the entire care journey. Through a combination of hi-tech AI automation and hi-touch concierge services, Pager offers an integrated, full-service experience including triage, telemedicine, e-prescriptions, appointment scheduling, after-care follow-up, care advocacy and customer service. Pager’s omni-channel communications platform connects the fragmented healthcare ecosystem by aggregating a care team of nurses, doctors, pharmacists, coordinators, advocates and more in one place. Pager partners with leading payers, providers and employers representing more than 23 million people across the United States and Latin America.

Pager is looking for a motivated team player to help build and drive accounting processes that will scale our organization and support our growth goals. As a key member of the team, you will be given the opportunity to enhance our accounting processes, propose automation solutions, interact with all levels of leadership, and develop a well-rounded skill set within our accounting function and other financial areas. You will get to participate in a high-energy, collaborative startup culture where your ideas can turn into action and results within weeks! 

What You'll Do: 

• Become the expert for all the company's expenses; responsible for the preparation and oversight of all items related to expenses including the month-end close process, associated balance sheet account reconciliations, bank reconciliations, and related reporting and disclosure 
• Maintain fixed assets, including capitalized software, on an ongoing basis, including tracking work-in-process assets, maintaining capital expenditure spreadsheets, processing asset sales/retirements, communicating with operations managers to ensure asset listings are complete, and recording depreciation/amortization expense 
• Drive insightful and actionable analytics; tracking expenses, analyzing month-over-month variances, and communicating anomalies to leadership for follow up 
• Own primary financial communications by managing the Finance inbox 
• Lead year-end audit requests related to expenses  
• Oversee and participate in the processing of accounts payable 
• Support the administration of expense reimbursement system  
• Build weekly cash reporting to assist in cash flow projections 
• Prepare monthly sale/use/excise tax report(s) and annual 1099s for reporting 
• Enhance process documents for all related processes, policies and procedures 
• Ensure accurate and timely transaction processing, accounting & reporting in accordance with policies and US GAAP  
• Assist in database maintenance and validations 
• Apply technical accounting requirements for expense related items to company-specific situations 
• Lead operational improvement initiatives to further streamline tasks and shorten the expense close calendar 

You're a good fit if you are/have: 

• 4+ years experience accounting/financial management procedures and principles 
• Bachelors Degree in business/accounting or related 
• Advanced Excel, presentation building, and communication skills 
• Meticulous attention to detail; deriving immense satisfaction from solving and automating complex problems  
• Track record of cross-functional collaboration, putting ideas into practice, and assessing results 
• Proactive, self-starter that thrives in a dynamic, fast-paced environment with continuous follow through 
• Excellent at translating financial analytics into actionable solutions that drive exponential change in alignment with corporate goals  
• Experience in quantitatively diagnosing financial issues and implementing solutions 
• Experience with online integrated accounting systems, data management tools and business software applications 

It would be great if you: 

• Are a CPA or on a CPA track 
• Have experience with Sage Intacct 
• Master time management; show ability to organize work and handle multiple projects 
• Exhibit effective written and verbal communication skills 
• Display grit, reliability, dependability, and flexibility 
• Thrive on enhancing processes that drive automation or show proven efficiencies 
• Acquired experience with the healthcare or tech industries and/or exposure to executive leadership 

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $87,300 to $110,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a “doctor in the family.” Pager helps people make better healthcare decisions by enabling better access and reducing costs, making care simple and easy to understand throughout the entire care journey. Through a combination of hi-tech AI automation and hi-touch concierge services, Pager offers an integrated, full-service experience including triage, telemedicine, e-prescriptions, appointment scheduling, after-care follow-up, care advocacy and customer service. Pager’s omni-channel communications platform connects the fragmented healthcare ecosystem by aggregating a care team of nurses, doctors, pharmacists, coordinators, advocates and more in one place. Pager partners with leading payers, providers and employers representing more than 23 million people across the United States and Latin America.

Pager is looking for a motivated team player to help build and drive accounting processes that will scale our organization and support our growth goals. As a key member of the team, you will be given the opportunity to enhance our accounting processes, propose automation solutions, interact with all levels of leadership, and develop a well-rounded skill set within our accounting function and other financial areas. You will get to participate in a high-energy, collaborative startup culture where your ideas can turn into action and results within weeks! 

Whatyou’lldo: 

• Become the expert in customer contracts; interpreting terms and conditions impacting revenue recognition; preparing and reviewing analyses, assess exceptions and provide guidance related to any revenue impacts 
• Own the preparation and oversight of all items related to revenue including the month-end close process, account reconciliations, and related reporting and disclosures  
• Review, perform, support revenue and billing activities such as revenue and annual recurring revenue (ARR) recognition, global invoicing cycle and sales tax compliance 
• Manage all relationships, queries, balances, and reconciliations related to rewards revenue & redemptions 
• Calculate commissions payouts related to revenue & bookings in partnership with FPA 
• Drive AR to ensure proper accounting and cash management  
• Support business partners in review of customer contracts, amendments, SOWs to ensure GAAP and revenue recognition policies are being appropriately applied, documented, and aligned to the corporate strategy 
• Build and maintain ASC 606 revenue recognition models 
• Present summaries of revenue activity in review meetings to internal stakeholders; including executive leadership 
• Lead operational improvement initiatives to further streamline revenue tasks and shorten the revenue close calendar 
• Develop, enhance, and implement internal controls and procedures related to revenue recognition, monthly close and reporting processes; including process documentation 
• Ensure accurate and timely transaction processing, accounting & reporting in accordance with policies and US GAAP 
• Participate in the annual audit process, as necessary 
• Assist in database maintenance and validations 

You’rea good fit if you are/have: 

• 4+ years of professional experience of accounting/financial management procedures and principles, including revenue recognition (especially ASC606)
• Bachelors Degree (business, accounting, or related field)
• Have detailed experience with the application of ASC 606
• Advanced Excel, presentation building, and communication skills
• Track record of cross-functional collaboration, putting ideas into practice, and assessing results
• Proactive, self-starter that thrives in a dynamic, fast-paced environment with continuous follow through
• Meticulous attention to detail; deriving immense satisfaction from solving and automating complex problems
• Excellent at translating financial analytics into actionable solutions that drive exponential change in alignment with corporate goals
• Experience in quantitatively diagnosing financial issues and implementing solutions
• Experience with online integrated accounting systems, data management tools and business software applications 

It would be great if you: 

• Have experience with Sage Intacct  
• Are a CPA or on a CPA track 
• Thrive on enhancing processes that drive automation or show proven efficiencies 
• Acquired experience with the healthcare or tech industries and/or exposure to executive leadership 
• Master time management; show ability to organize work and handle multiple projects 
• Exhibit effective written and verbal communication skills 
• Display grit, reliability, dependability, and flexibility 

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $87,300 to $110,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager is a tech-enabled, care navigation solution that delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through our AI-enabled digital platform , and URAC accredited clinical services, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is hiring aRVP of Salesto fuel the growth of the Pager business with a focus on Pager Guide: our AI-enabled, chat-first next generation solutions. The RVP will drive Pager’s expansion by focusing on selling to payors and leading healthcare companies.  This role will be responsible for the entire full cycle sales process under our National VP of Sales by prospecting and driving new sales in the industry.

RESPONSIBILITIES

• Generate leads and drive the development of new business deals with payors
• Own a book of business, seeing deals throughout all stages in a complex, consultative, solutions type sales cycle
• Manage our process for qualifying leads, identifying solutions, and serving as the key point of contact for prospects as they enter our pipeline
• Lead analysis and support strategy to drive forward new revenue opportunities including managing the development and delivery of client facing pitches in collaboration with Business Development and Marketing leads
• Spearhead cross-functional due diligence, partnering with many internal teams including Product, Engineering, Operations, and Client Success
• Manage contract negotiations, partnering with our legal and leadership teams
• Represent Pager at industry events and conferences
• Travel as required, candidate should expect to operate in a largely virtual capacity

IDEAL CANDIDATE

• 7+ years of professional experience in sales roles 
• Successful experience managing and attaining quotas in high growth sales environments
• Experience selling triage solutions (e.g., nurse line, e-triage, telephonic, navigation, guidance, call center) and/or other clinical assistance technologies and services into health plans 
• Experience selling into and managing relationships with payors is required 
• We are a fast-paced, agile startup, so experience in a high-growth environment is a plus
• A self-starter that is resourceful and can work proactively 
• Strong strategic and analytical aptitude

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $300,000 to $350,000. The compensation package may include bonuses, stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare. 

This position is for a part-time, remoteRegistered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager's Command Center. 

An active compact unencumbered RN license is required for this position.This position entails working 11am-11pm EST on both Saturday and Sunday each week. 

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication. 

Responsibilities for the Triage RN, Nurse Navigator: 

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email 
• Document within EMR 
• Follow and apply clinically validated triage protocols 
• Ensure the highest quality customer service for patients and providers 
• Complete basic nursing responsibilities, outpatient testing, medications, etc… 
• Troubleshoot technology with patients 
• Work to ensure a seamless patient call center experience 
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care 
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience 
• Assist in identifying technology needs that improve patient experience 
• Additional projects as assigned 

Candidate Profile for the Triage RN, Nurse Navigator: 

• 2+ years of clinical hospital experience; within the ICU or ER highly preferred 
• An active compact unencumbered RN license 
• Minimum of Associates Degree in Nursing (ADN)
• Ability to give and receive actionable feedback
• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun! 
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills
• Fluent writing/speaking in Spanish is a plus 

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $32.00 - $38.00 plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York. 

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare. 

This temporary position (with potential to convert to permanent) is for a remoteRegistered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager's Command Center. 

An active compact unencumbered RN license is required for this position.This position entails working 5 rotating days per week from 11pm-8am EST, including alternating weekends. 

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication. 

Responsibilities for the Triage RN, Nurse Navigator: 

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email 
• Document within EMR 
• Follow and apply clinically validated triage protocols 
• Ensure the highest quality customer service for patients and providers 
• Complete basic nursing responsibilities, outpatient testing, medications, etc… 
• Troubleshoot technology with patients 
• Work to ensure a seamless patient call center experience 
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care 
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience 
• Assist in identifying technology needs that improve patient experience 
• Additional projects as assigned 

Candidate Profile for the Triage RN, Nurse Navigator: 

• 2+ years of clinical hospital experience; within the ICU or ER highly preferred 
• An active compact unencumbered RN license 
• Minimum of Associates Degree in Nursing (ADN)
• Ability to give and receive actionable feedback
• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun! 
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills
• Fluent writing/speaking in Spanish is a plus 

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the estimated pay range for this position is $32.00 - $38.00 plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York. 

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

The Vice President, Client Success is responsible for growing and maintaining a team of Client Services Executives and Managers responsible for driving the ongoing attainment of outcomes, technology adoption and satisfaction across the customer portfolio . They are the internal voice of the customer - coordinating the approach required for sustained customer success and growth. Key focus areas will include setting team goals/priorities, performance management,  and creating an inspiring team environment. This role will consult on all client accounts and will support Sales and Product in RFPs and client discussions; Represents the customer on internal committees and initiatives (or delegates this responsibility).

The Vice President, Client Success will manage a team of Client Success personnel across the United States. Develop relationships with C-Suite and Director-level personnel in the payer and employer space. This role is critical to the continued success of the company and candidates must have experience managing teams in healthcare IT, payer or employer wellness space.

Essential Functions

• Manage a team of Client Success personnel across the United States. Manage all elements of the teams supporting customer relationships of major, complex accounts.
• Develop relationships with C-Suite and Director-level personnel in the payer and employer space
• Nurture and grow relationships with client executives  to identify and mine sales or strategic partnership opportunities. Drive and maintain partner's referenceability.
• Support internal business planning and forecasting processes through intimate knowledge of strategic relationships and future revenue opportunities. 
•  Drive retention and growth of all customers by gaining access across all levels of the organization, utilizing a consultative/solution selling approach to identify business needs, develop custom solutions and measure outcomes
• Develop and maintain executive relationships across the customer base
• Track and report metrics related to customer experience including renewal, expansion, turnover and overall customer health
• Develop and implement customer segmentation strategy to optimize revenue and profitability
• Manage customer success activities related to onboarding, training, customer success management, renewals, cross-sell/up-sell, QBR execution and advocacy
• Represent the voice of the customer to inform our sales process and product roadmap
• Optimize the customer lifecycle, identify opportunities for continuous improvement and learn from best practices within the industry
• Collaborate with internal teams and leadership to ensure customer growth goals are consistently achieved
• Support AEs in retaining, renewing and growing major accounts. 
• The essential functions listed represent the major duties of this role, additional duties may be assigned.

Requirements:

• 10+ years of related work experience. Experience in face to face management of strategic accounts or large account sales
• Significant experience dealing with C-Suite/Sr. Director level executives internally and with clients
• Significant experience managing high performance teams and leading that team's participation internal and external initiatives
• Significant experience with strategic accounts or payer account management is required
• Experienced in designing, developing and deploying wellness programs within a health plan is preferred. 
• Strong understanding of the business requirements from health plan and key accounts and how to transition those requirements into product requests, system requirements and acceptance criteria. 
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) 
• Excellent oral and written communication skills. 
• Strong interpersonal and organizational skills 
• Must be a team player, be organized and have the ability to handle multiple projects
• Willing to travel at least 35% on an annual basis

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $200,000 to $275,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In the role of Principal / Lead Product Manager, you will play a pivotal role in shaping the future of our digital product solutions. You will lead a dynamic team of product managers, collaborate with cross-functional teams, and be responsible for developing and managing a portfolio of digital healthcare solutions at Pager+Onlife

A core responsibility of this role will be bringing innovative well-being and care solutions to market – which includes the product life cycle from strategy, ideation through build, delivery, and ongoing value validation. Working with internal and external stakeholders, we will ensure Pager+Onlife is perceived as innovative, effective, and the partner of choice when it comes to engaging consumers and helping them along their healthcare journeys. 

Product Management partners very closely with Sales, Client Success, Marketing, Operations, Clinical and Technology. To be effective, the Product Manager must thoroughly learn the products and be able to convey complex concepts in relatively simple terms. This role reports to the VP of Product. 

Responsibilities:

• Define and execute a strategic product roadmap in alignment with the company's vision and target markets
• Identify market trends, user needs, and competitive landscape to inform product strategy and create valuable solutions to lead the market.
• Lead and mentor a team of product managers, setting clear goals and priorities.
• Foster a culture of collaboration, innovation, and continuous improvement within the product team.
• Oversee the entire product development lifecycle, from concept to launch and ongoing enhancements.
• Serve as the CEO of you or your teams product domains and supporting features or services
• Set long-term direction of product domains and associated products
• Develop unparalleled familiarity with the markets we compete in
• Be a thought leader and find solutions  for  business problems
• Be a thought leader in the business problems that can be solved with your solution(s)
• Lead the creation and maintenance of product requirement documents
• Define solution value – including qualitatively and quantitatively measures that defend the value of your product to the organization and market
• Lead or support strategic planning with engineering team and product leadership
• Contribute to problem and solution discovery efforts by conducting internal stakeholder and customer interviews and research and developing and running experiments to validate product concepts.
• Drive Agile ceremonies, including planning, grooming, demos, and retrospectives.
• Write stories that articulate work to be done by Engineering in support of solutions and production support.
• Work closely with Engineering to ensure solutions are ultimately delivered in a timely and cost-effective manner.
• Work closely with key stakeholder team to understand the business and adapt solutions as they evolve.
• Support Customer Support, Sales Enablement, and Product Marketing teams in the development of feature descriptions and new release content
• Perform validation testing of production releases, bug fixes, and feature requests.
• Participate and/or support client business reviews as needed
• Support Responses to RFP’s as needed
• Utilize data and analytics to make informed decisions, optimize product performance, and drive product improvements.
• Identify and mitigate potential risks, such as security and regulatory compliance, in product development.

We’re looking for someone who: 

• Related Bachelors degree or additional related equivalent work experience 
• 10+ years of relevant product management experience in healthcare  
• Experience in Enterprise Saas 
• Experience in AI / Generative AI and Large Language Modeling (LLM) 
• Direct experience in product management, including defining & owning the product road map & design 
• Experience creating user stories and prioritizing your specific product backlog 
• Experience managing multiple vendors 
• Experience in owning the product lifecycle 
• Past experience utilizing data and outcomes for decision making 
• Strong MS Office capabilities 

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $180,000 to $200,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Senior Product Manager is responsible for owning the complete product lifecycle including, the strategy, the development, the road map, and growth in value of the Onlife + Pager product lines. Our mission is to solve needs in healthcare and engage consumers with the goal of helping them achieve better health and live better lives.

A core responsibility of this role will be bringing innovative well-being and care solutions to market – which includes the product life cycle from strategy, ideation through build, delivery, and ongoing value validation. Working with internal and external stakeholders, we will ensure Pager+Onlife is perceived as innovative, effective, and the partner of choice when it comes to engaging consumers and helping them along their healthcare journeys. 

Product Management partners very closely with Sales, Client Success, Marketing, Operations, Clinical and Technology. To be effective, the Product Manager must thoroughly learn the products and be able to convey complex concepts in relatively simple terms. This role reports to the VP of Product. 

Business Objectives: 

• Owning the product lifecycle for assigned products and features 
• Manage and own multiple product solutions to deliver effectiveness, efficiency, superlative experiences, and innovation 
• Ensure external and internal stakeholders understand the company's products and value proposition 
• Work with end-users and internal stakeholders to identify opportunities for product improvements 
• Increase revenue opportunities through growth in features, use cases, and markets for product vertical 
• Increase operational efficiency and effectiveness within the product vertical 

We’re looking for someone who: 

• Related Bachelors degree or additional related equivalent work experience 
• 7+ years of relevant product management experience in healthcare 
• Experience in Enterprise Saas 
• Experience in AI / Generative AI and Large Language Modeling (LLM) 
• Direct experience in product management, including defining & owning the product road map & design 
• Experience creating user stories and prioritizing your specific product backlog 
• Experience managing multiple vendors 
• Experience in owning the product lifecycle 
• Past experience utilizing data and outcomes for decision making 
• Strong MS Office capabilities 

Essential Functions: 

Serve as the CEO of your domain and supporting features and services: 

• Develop unparalleled familiarity with the markets we compete in
• Be a thought leader in the business problems that can be solved with your solution(s)
• Develop a deep awareness of competitive solutions in market
• Ensure internal partners understand solution(s) and their value to external partners
• Collaborate with Product Marketing to create written assets explaining solution(s) and translating technical
• Be a thought leader in Solution(s) S.W.O.T. and lead build, buy vendor analysis within product vertical
• Support Solution(s) Strategy for product offerings
• Engage clients and stakeholders in needs and feedback discovery
• Inform product development road maps for the product vertical
• Analyze customer specific solution requests, developing ROI for decision making.
• Develop additional use cases for Solution(s) within your products
• Ideate on new Solutions specific to your product
• Participate in quarterly business reviews with internal stakeholders
• Support Responses to RFP’s – Help develop “new territory” content with relevant SME’s
• Work on high value opportunities with senior level business stakeholders as needed

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $135,000 to $155,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking for an engaging Customer Service professional to join our growing team. Under the supervision of their Team Lead, the Member Services Representative supports the daily operations of the Member Services Department and Pager's mission, vision and values, all while delivery exceptional customer services to our members. 

RESPONSIBILITIES:

IDEAL CANDIDATE:

• Education: Must have a minimum of a High school diploma or GED
• 1+ years of customer service and/or account management experience
• Call Center experience is a big plus
• Outstanding customer service skills, including problem solving, active listening and patience
• Positive attitude and ability to manage conflicts with empathy
• Tech-savvy and ability to learn new software/platforms quickly 
• Someone that is flexible and able to work with ambiguity
• Demonstrated skills in critical thinking, diplomacy and positive relationship building
• Outstanding time management and multi-tasking skills
• Commitment to quality and a proactive thinker 
• Basic math knowledge
• A self-starter and someone that can take initiative

Offers for this position are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay rate for this position is $17.00-$20.00/hour. The compensation package may include bonus, stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking for a motivated team player to help build and drive payroll processes that will scale with our organization. As a key member of the team, you will be given the opportunity to enhance our existing payroll processes, support cross-functional teams, interact with all levels of leadership, and develop a well-rounded skill set within our payroll function. You will get to participate in a high-energy, collaborative growth culture where your ideas can turn into action and results within weeks!

What you’ll do:

• Process and manage bi-weekly and off cycle payroll for multiple entities with employees across the US and Puerto Rico
• Process and manage payroll adjustments (garnishments, deductions, benefits, leaves, etc.)
• Prepare monthly international contractor payments
• Ensure state and local tax compliance for multiple entities (US and Puerto Rico)
• Coordinate and maintain state and local registrations for new and existing jurisdictions
• Approve tax forms and payroll tax returns prior to filing
• Manage overpayment process
• Collaborate with internal legal team on relevant laws
• Work with HRIS support team on ongoing policy and payroll changes
• Various reconciliations (benefit enrollment/billing, employee changes, and more)
• Continuous monitoring of government regulations
• Assist with general accounting responsibilities, including but not limited to:
  • Accounts payable processing
  • Accounts receivable processing
  • Cash payment applications and bank reconciliations
  • Balance sheet reconciliations
• Coordinate payroll communications with relevant stakeholders
• Collaborate with accounting team
• Perform and assist in ad hoc reporting
• Create and maintain handbooks to support various policies, ensuring proper controls are maintained
• Assist with expense reimbursements

You’re a good fit if you are/have:

• Strong understanding of payroll processing and related controls
• Strong understanding of Generally Accepted Accounting Principles
• 7+ years of payroll experience; 3+ years in a managerial/oversight role
• 2+ years of general accounting responsibilities
• Track record of cross-functional collaboration, putting ideas into practice, and assessing results
• Self-starter that thrives in a dynamic, fast-paced environment
• Experience in diagnosing payroll issues and implementing solutions
• Experience with Ceridian / Dayforce HCM strongly preferred
• Experience with Sage Intacct preferred 

It would be great if you:

• Excel at time management; show ability to organize work and handle multiple projects
• Exhibit effective written and verbal communication skills
• Prioritize documentation of all policies and procedures
• Display grit, reliability, dependability, and flexibility
• Attention to detail
• Thrive on enhancing processes that drive automation or show proven efficiencies
• Acquired experience with shift differentials and incentive pay
• CPP Certified

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $90,000 to $105,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking for a part-time (25-28 hours per week), motivated team player to help build and drive payroll processes that will scale with our organization. As a key member of the team, you will be given the opportunity to enhance our existing payroll processes, support cross-functional teams, interact with all levels of leadership, and develop a well-rounded skill set within our payroll function. You will get to participate in a high-energy, collaborative growth culture where your ideas can turn into action and results within weeks!

What you’ll do:

• Process and manage bi-weekly and off cycle payroll for multiple entities with employees across the US and Puerto Rico
• Process and manage payroll adjustments (garnishments, deductions, benefits, leaves, etc.)
• Prepare monthly international contractor payments
•  Ensure state and local tax compliance for multiple entities (US and Puerto Rico)
• Coordinate and maintain state and local registrations for new and existing jurisdictions
• Approve tax forms and payroll tax returns prior to filing
• Manage overpayment process
• Collaborate with internal legal team on relevant laws
• Work with HRIS support team on ongoing policy and payroll changes
• Various reconciliations (benefit enrollment/billing, employee changes, and more)
• Continuous monitoring of government regulations
• Coordinate payroll communications with relevant stakeholders
• Collaborate with accounting team
• Perform and assist in ad hoc reporting
• Create and maintain handbooks to support various policies, ensuring proper controls are maintained

You’re a good fit if you are/have:

• Strong understanding of payroll processing and related controls
• Strong understanding of Generally Accepted Accounting Principles
• 7+ years of payroll experience with at least 3+ years experience fully managing the payroll process
• Track record of cross-functional collaboration, putting ideas into practice, and assessing results
• Self-starter that thrives in a dynamic, fast-paced environment
• Experience in diagnosing payroll issues and implementing solutions
• Experience with Ceridian / Dayforce HCM strongly preferred 

It would be great if you:

• Excel at time management; show ability to organize work and handle multiple projects
• Exhibit effective written and verbal communication skills
• Prioritize documentation of all policies and procedures
• Display grit, reliability, dependability, and flexibility
• Attention to detail
• Thrive on enhancing processes that drive automation or show proven efficiencies
• Acquired experience with shift differentials and incentive pay
• CPP Certified is a plus

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $60,000 to $72,800.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is hiring a Regional Vice President of Sales to fuel the growth of our business in the Brazilian market. This role will drive Pager’s expansion by focusing on selling to payers, employers, and leading healthcare companies. This role will be responsible for the entire full cycle sales process under our VP International of Business Development by prospecting and driving new sales in the industry and developing existing clients. 

RESPONSIBILITIES:

• Expand Pagers footprint in Brazil by focusing on selling to payers, employers, and leading healthcare companies
• Generate and follow up on leads for the Brazil market; drive the sales development of new business deals with payers;  
• Own a book of business, seeing deals throughout all stages in a complex, consultative, solutions sales cycle
• Manage our process for qualifying leads, identifying solutions, and serving as the key point of contact for prospects as they enter our sales pipeline  
• Lead analysis and support strategy to drive forward new revenue opportunities including managing the development and delivery of client facing pitches in collaboration with team
• Manage contract negotiations, partnering with our legal and leadership teams
• Spearhead cross-functional due diligence, partnering with many internal teams including Product, Engineering, Operations, and Client Success • Represent Pager at industry events and conferences
• Perform on-site client visits to clients  
• Build a small Sales team in Brazil, according to the proven results. Provide guidance and support through leadership and sales skills.  

IDEAL CANDIDATE:        

• +10 years of professional experience in business development, sales, consulting, and client development
• +5 years of client-facing experience  
• 7+ years of complex B2B SaaS sales management experience
• Experience in healthcare is required, ideally in payer/provider technology
• Experience in selling tech-enabled services, digital platforms, and digital transformation projects are a plus
• Experience selling into and managing relationships with payers (health insurers)
• English proficiency required
• Spanish proficiency preferred
• Proven experience in lead generation and client development a strong asset
• Strong strategic & analytical aptitude
• Experience in building and leading selling teams 

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In fact, we believe that in order to create a product that helps all people live healthier lives, we need to ensure that our team is reflective of the lives we service, and that all members feel welcomed, respected, heard, and supported. We actively encourage people from diverse backgrounds to apply.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, health coaches, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

The Bilingual Health Coach RN ensures delivery of Pager's lifestyle coaching program, drives outcomes for participants, and addresses client expectations. The Bilingual Health Coach RN provides clinical interventions in an efficient and effective manner ensuring that each interaction is valuable to the participant. This position will work one of the two following shifts, 8:00am-4:30pm CST or 10:30am-7:30pm CST. 

RESPONSIBILITIES:

• Manage Case load
  • Drive positive health outcomes of their participants
  • Address barriers and identify opportunities for the participants
  • Work with other departments to solve participant issues in a timely manner
  • Ensure that documentation is completed
  • Set SMART goals with the participant and document action steps needed to complete the goals
  • Send appropriate supporting educational materials to the participant
  • Assist participants in individualized goal-setting, using readiness assessment, principles of motivational
    interviewing, and appropriate clinical communications
• Meet and exceed standards for productivity and quality
  • Understand and maintain coaching center goals of success
• Attend all clinical, client, and operational meetings and training
  • Attend and complete training opportunities, in both classroom and online settings (CEUs available for
    qualified candidates)
• Maintain all necessary certifications, updates and licensures for coaching
  • Receive necessary certifications, updates, and licensures for coaching

QUALIFICATIONS:

• A minimum of an Associate's Degree in Nursing (ADN) 
• Must be bilingual and able to fluently communicate in both English and Spanish 
• Must have an active, unencumbered, compact Registered Nurse (RN) license
• Must have an NBC-HWC certification
• A minimum of one year of clinical experience OR one year experience in health and wellness coaching, personal training, health education, counseling or social work.
• Experience with clinical health education in areas of, but not limited to, weight management, tobacco cessation, stress management, and physical activity preferred
• Commitment to high quality and high production work
• A positive attitude, someone who is self-driven, proactive, and results-driven
• Passion and personal accountability for improving the health of program participants
• Knowledge and understanding of various biometric results including, but not limited to blood pressure, cholesterol, body
  mass index, and other variables of health preferred
• Tech-savviness and proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Strong oral and telephonic communication skills
• Collaborative and a team player 

Offers for this position are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay rate for this position is $32.00-$35.34/hour. The compensation package may include bonus, stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

This position is for afull-time, fully-remote,Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 1+ years of clinical hospital experience to work in Pager's Command Center where our nurseline serves our members 24/7.

An active compact unencumbered RN license in Puerto Rico is required for this position. In addition, licensure in one or more US states is HUGE plus. This position entails working5 days per week, including alternating weekends during one of the following shift schedules; 6am-2:30pm, 2pm-10:30pm, or 10pm-6:30am Atlantic Time. 

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.

Responsibilities for the Triage RN, Nurse Navigator:

• Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
• Document within EMR
• Follow and apply clinically validated triage protocols
• Ensure the highest quality customer service for patients and providers
• Complete basic nursing responsibilities, outpatient testing, medications, etc…
• Troubleshoot technology with patients
• Work to ensure a seamless patient call center experience
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
• Assist in identifying technology needs that improve patient experience
• Additional projects as assigned

Candidate Profile for the Triage RN, Nurse Navigator:

• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun!
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills
• Ability to give and receive actionable feedback

Qualifications:

• 1+ years of clinical hospital experience
• An active unencumbered RN license in Puerto Rico
• Minimum of Associate's Degree in Nursing (ADN)
• Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered 
• Prior call center experience strongly preferred

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. 

Responsibilities

• Conduct manual and automated testing procedures necessary to validate expected/desired behavior and resolve unintended consequences/edge cases.
• Work closely with our Development/Product team to ensure that QA can sign-off on items within a sprint; to identify and flag QA requirements (test environment, scope, etc.); and ensure that tickets are delivered to QA in a timely manner or are escalated if missing.
• Provide support to the Development team during the release life cycle to ensure the highest rate of success.
• Work closely with our Support/Operations team to clearly identify defects/features when they are reported by customers/clients. 
• Track issues throughout the entire release life cycles.
• Clearly document Test Plans and requirements in a test management tool, such as TestRail. Leverage knowledge of STLC and SDLC during sprints to build manual & automated test suites per regression, smoke, integration, and system testing.
• Collaborate with offshore team members, assign tasks for releases and send test results to stakeholders.
• Work proactively to understand project deadlines and execute deliverables on time.
• Provide 100% QA coverage to ensure that every variation of features or requirements are tested.
• Provide QA reports to management.

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering or related/equivalent plus 4 years experience as a Test Engineer or related.
• Must have 4 years experience working in a continuous integration environment, SDLC, STLC, mobile testing, Github, testing web services and API

Location: May telecommute from any location in the US
Salary: $121,285

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking to hire a Regional Sales Directorto fuel the growth of our business in the Mexican and LATAM market. This role will drive Pager’s expansion by focusing on selling to payers and leading healthcare companies. This role will be responsible for the entire full cycle sales process under our VP, International Business Development by prospecting and driving new sales in the industry and developing existing clients.

In this role, you will take responsibility for facets of a rapidly evolving chat-first, enterprise-scale healthcare platform that helps consumers navigate their entire care journey. We believe that by breaking apart healthcare silos and bringing different caregivers together into one “no-wrong-door-to-care” approach, we can make healthcare simpler, less expensive, and more accessible.

Location: Mexico - Remote

Qualifications: Please note, resume must be submitted in English.

• Must have experience selling into health insurance companies 
• Must be bilingual and able to effectively communicate in English and Spanish 
• 7+ years of complex B2B SaaS sales management experience
• Can create lasting relationships with key stakeholders in target companies and create successful proposals based on their needs and strategic objectives
• Can provide a strong contact network in the health insurance and insuretec markets, and is willing to leverage it to source new logos and prospects
• Is familiar with and can communicate effectively the characteristics, benefits, and limitations of various health and/or insurance technologies available in the Mexico and LATAM Region
• Business proficiency in Portuguese and formal Sales methodology certifications are a major plus

Direct responsibilities will include:

• Generating and following up on leads for the Mexican, Caribbean and Central America markets 
• Driving the development of new business deals with healthcare payers, healthcare institutions and providers
• Scouting and finding new opportunities to feed into pipeline
• Creating pitch decks and other sales collateral in a consultative sales approach
• Leading the analysis and support strategy to drive forward new revenue opportunities for current and potential clients
• Attending and participating in client meetings, trade shows, and on site visits to clients as required. Some (30-50%) travel may be required 
• Nurture the relationship with existing customers and identify opportunities to upsell and increase revenue and value. 

Your Team:

Your immediate team will include working directly with the VP of Latam, a team of 2 other Sales Directors, and a Health Informatics Director who will provide pre-sales. 

 How your performance will be evaluated:

• Achievement of your Regional Sales targets 
• Pipeline coverage 
• Number of proposals delivered in a given month
• Timely advancement of sales opportunities for your region

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In fact, we believe that in order to create a product that helps all people live healthier lives, we need to ensure that our team is reflective of the lives we service, and that all members feel welcomed, respected, heard, and supported. We actively encourage people from diverse backgrounds to apply.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

The Client Success Director will manage all elements of the relationship of a major, complex account (or group of accounts) and the team members supporting it. With company leaders, work with strategic payer/employer partners and facilitate the engagement of all required (internal and partner) resources to deliver contracted services. Work with the Growth team to expand the service offerings and to grow revenue. 

This role will identify and retain extremely experienced resources that can help our strategic partners, drive business strategy, be accountable for increasing revenue through ASO sales and manage multiple lines of business within the payer. Represent Pager and ensure customers are aware of the value of services, program outcomes, enhancements and new services available. Retain, renew and grow major accounts. 

Essential Functions:

• Manage all elements of the relationship of a major, complex account (or group of accounts) and the team members supporting it.
• Directly support strategic partner(s) in achieving their sales and business goals and support ASO/commercial sales force readiness including client-facing sales support.
• Nurture and grow wide-ranging relationships with the strategic partner to identify and mine sales or strategic partnership opportunities. Drive and maintain partner's referenceability.
• Support internal business planning and forecasting processes through intimate knowledge of strategic relationships and future revenue opportunities. 
• Work directly with strategic partners to design, develop and deploy solutions across multiple markets. Assist with strategic planning and outcome reporting.
• Partner with key strategic payer partners to establish a business roadmap/blueprint to ensure achievement of business and program goal while maintaining budgeted profit margin of account.
• Regularly interact with Board Members & C-Suite Executives
• Mentor and train Account Executives and Customer Support Managers. Act as supervisor for multiple employees. As required.
• Delegate work and monitor progress; provide feedback to team members. Participate in performance management processes.
• Participate in and manage initiatives across the company and within Client Services.
• The essential functions listed represent the major duties of this role, additional duties may be assigned.

Requirements:

• 10+ years related work experience with both Account Management & Business Development
• Significant experience of account management & business development of a digital health solution into the payer space required. 
• Experienced in delivering data-based reports and analysis to key clients and executives. 
• Experienced in designing, developing and deploying wellness programs within a health plan. 
• Experienced in collecting business requirements from health plan and key accounts and translating those requirements into product requests, system requirements and acceptance criteria. 
• Highly proficient in data analysis, development of presentations and project execution 
• Ability to deal with ambiguity & manage multiple stakeholder expectations simultaneously
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) 
• Excellent oral and written communication skills. 
• Strong interpersonal and organizational skills 
• Must be a team player, be organized and have the ability to handle multiple projects 
• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $160,000 to $190,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

We are actively seeking a Director of Workforce Management who is a strategic thinker with exceptional analytical, technical, and leadership skills. This multifaceted role requires a seasoned professional capable of conducting in-depth forecasting for staffing needs across various timelines, serving as the call center system expert, and managing our Quality Assurance team. The ideal candidate will bring a blend of operational excellence, technological savviness, and a collaborative spirit to drive continuous improvement in our call center services.

RESPONSIBILITIES

• In-Depth Workforce Forecasting:

• Spearhead comprehensive workforce forecasting efforts, focusing on developing granular short, medium, and long-term staffing models.
• Employ sophisticated analytical methods to predict contact volumes and determine precise staffing requirements, ensuring optimal allocation of resources.
• Analyze trends such as volumes, AHT, agent behavior, etc., and root cause to identify operational opportunities and pro-actively communicate actionable options to leadership partners.

• Advanced Workforce Planning:

• Utilize advanced statistical techniques and workforce management software to create and maintain an agile staffing infrastructure.
• Proactively adjust workforce strategies in response to real-time analytics, ensuring flexibility and responsiveness to market changes and business needs.
• Provide financial estimates for operations staffing expenses, monitor these expenses versus budget, and partner with Finance and Ops leadership to report and provide solutions to variances.
• Manage scheduling for all service teams, balancing operational hours, breaks, lunches, and PTO to ensure adherence to SLAs and performance targets, while maintaining efficient and effective staffing levels.
• Develop and implement strategies to effectively manage shrinkage, optimizing team efficiency and ensuring consistent service levels across all operational aspects.

• Strategic Resource Management:

• Craft and execute workforce initiatives that support operational goals, aligning with financial objectives to manage labor costs effectively.
• Lead strategic planning sessions with senior leadership to integrate workforce planning with overall business strategy.

• Collaborative Business Partnering:

• Work in tandem with the Sales department to forecast and plan for the resource and cost implications of new business acquisitions and expansions.
• Translate business growth into workforce requirements, ensuring seamless scalability of operations.

• Contact Center System Expertise:

• Act as the primary system administrator for our call center systems, such as Five9, ensuring the configuration is optimized for efficient operation and maximum productivity.
• Stay abreast of updates and enhancements in the Five9 system, leveraging new features to advance operational capabilities.

• Quality Assurance Oversight:
  • Provide leadership and direction to the Quality Assurance team, aligning their work with workforce management objectives.

• Develop and implement QA strategies that contribute to workforce optimization and enhance customer service quality.

IDEAL CANDIDATE:

• Minimum of 10 years of specialized experience in Workforce Management within a high-volume call center environment.
• Bachelor’s degree in Business, Analytics, Finance, Math, or a related field;
• Demonstrated proficiency in workforce forecasting and planning, with a robust understanding of contact center operations.
• Expertise in managing and configuring Five9 or equivalent contact center software.
• Experience leading a Quality Assurance team committed to service excellence is a plus.
• Exceptional analytical, organizational, and leadership skills, with the ability to manage multiple priorities and projects simultaneously.

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $100,000 to $130,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $145,000 to $160,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $115,000 to $135,000.  The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits.  Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.

Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.