Why You’ll Love this Role

This role will be an integral part of our Finance team at StockX. You will be responsible for partnering with leadership in Business and Finance  to drive crucial business decisions in a fast-paced environment. We are looking to add an individual with strong financial skills coupled with sound business judgment and effective communication. Strong quantitative, analytical, and problem-solving skills are essential to this role. You will report directly to the Senior Director of Finance.

What you’ll do

• Work directly with operational leaders to budget, forecast, and effectively manage spend
• Partner with both SG&A budget owners and accounting teams to facilitate the monthly close process and propose accruals
• Work cross-functionally and develop new solutions as business priorities evolve
• Create meaningful analyses by collecting, analyzing and managing quantitative data that leads to business improvements and effective marketing spend
• Prepare a variety of models and analysis, supporting key decisions
• Stay close to KPIs - highlighting wins and challenges to key stakeholders

About you 

• Minimum of 2 years prior work experience in Finance
• Bachelor’s Degree in Business Field (Finance, Accounting, Economics, etc)
• Strong grasp of accrual Accounting, Financial Statement Analysis and Expense Planning
• Proficiency in Google Sheets and Excel
• Proven ability to create functional and scalable models from scratch
• Experience working directly with leadership in planning exercises and business reviews
• Strong analytical, organizational, and problem-solving skills
• Proven ability to visualize and summarize the outputs of your analysis and formulate observations/recommendations
• Experience with FP&A Tools (Anaplan, Adaptive, etc) preferred
• Experience in operating in a technology-led / e-commerce environment (ideally marketplaces) preferred

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $100,000.00 to $110,000.00 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

You’ll be joining a fast-moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping develop the roadmap and support the execution of operations for the Safety & Trust team at StockX. This role is on the Safety & Trust team and will work cross-functionally with stakeholders in Market Integrity, Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

• Identify fraudulent situations by reviewing suspicious activity reports and/or alerting systems and initiating remediation actions. 
• Thoroughly investigate leads on possible fraud provided by both internal and external clients. 
• Use data-driven points to identify fraudulent patterns and take preventative measures.
• Provide detailed analysis and reporting on fraudulent activity for supervisors and key stakeholders. 
• Review Fraud queues promptly to ensure efficiency for orders or users needing further review. 
• Maintain clean and detailed record keeping of instances of Fraud and losses sustained by StockX.
• Collaborate cross-departmentally to identify new areas of fraudulent activity and take preventative measures.  
• Provide feedback and assistance to additional departments in instances of possible fraud. 
• Provide analysis to fraud prevention partners and related vendors on new trends or actions needing to be taken to prevent fraudulent activity. 
• Facilitate regular meetings with vendors or other departments to update on current fraud trends. 
• Review and assist in the development of suspicious activity/exception alerts to identify fraudulent or suspicious activity. 
• Use detailed fraud detection methods to make informed decisions on StockX orders' status and users' status. 
• Thoroughly investigate all payment disputes and provide detailed analysis of identified dispute-related trends.
• Investigate and analyze chargeback patterns and trends to deploy fast remediation efforts
• Review and investigate fraud and chargeback reports to help proactively identify trends and deflect possible fraud and chargebacks.
• Review fraud and policy abuse trends in the industry and apply knowledge to proactively prevent risk.

About you 

• Experience in fraud analysis, customer support, investigation, chargebacks, or related fields. 
• Excellent written and verbal communication skills
• Proven analytical, problem-solving, and project management skills
• Ability to multi-task with attention to detail
• Ability to cooperate across organizational/department boundaries to reach mutual goals
• Ability to successfully pass a background investigation and drug test
• Consent to recurring background investigations at the discretion of senior management
• Physical ability to travel and remain physically attentive to security and investigative needs StockX faces worldwide
• Must be able to maintain composure in stressful situations and confidentiality of sensitive information
• Proficiency in using data analysis and computer-based tools, such as Google and Microsoft Office Suite and similar products
• Creativity, flexibility, and ability to work in a fast-paced environment with constantly changing tasks and priorities

Nice to have skills

• Familiarity with StockX operations
• Investigative experience in corporate environments

Pursuant to the various pay transparency laws/acts, the base salary range is $50,000 to $70,000, plus opportunities for benefits (e.g., medical, dental), equity, and discretionary bonuses. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Why You’ll Love This Role:

As a Senior Product Manager, Advertising at StockX, you’ll be a key player in transforming how our Sellers and Brands showcase their products to a global audience of 220 million annual visitors across 200+ countries. You will be instrumental in shaping our advertising strategy, focusing on developing Sponsored Asks—a tool designed to help sellers increase product visibility and improve sell-through rates within StockX’s unique marketplace model, which features stock market-inspired Bids and Asks. Your efforts will empower Sellers and Brands to connect with more buyers, maximize sales, and achieve greater returns on their investments. By leveraging StockX’s robust platform, you’ll drive the growth of our advertising products, contributing to the overall success of our marketplace. Your role will be pivotal in scaling advertising solutions like Sponsored Asks and Display Ads as we work towards growing the advertising business to $100MM in annual revenue. You will collaborate cross-functionally with engineering, marketing, and sales teams to create a scalable, impactful advertising platform that supports the goals of both brands and sellers while enhancing the user experience on StockX.

What You’ll Do:

• Lead the development and execution of StockX’s advertising product roadmap, with a focus on Sponsored Asks, Display Ads, and other innovative ad formats.
• Collaborate with engineering, data, and sales teams to launch new advertising products and optimize existing ones to drive revenue growth and improve ROI for advertisers.
• Analyze market trends, customer needs, and competitive offerings to identify new opportunities for product development.
• Partner with marketing and sales teams to create compelling narratives and strategies that position StockX’s advertising offerings as market leaders.
• Regularly present product performance, insights, and recommendations to executive leadership, ensuring alignment with StockX’s strategic goals.
• Drive cross-functional initiatives to enhance the targeting, measurement, and effectiveness of our advertising solutions, leveraging the StockX Insights Platform to provide unparalleled data to advertisers.

About You:

• 5-10 years of product management experience, with at least 3 years in digital advertising or a related field.
• Proven track record of leading and scaling advertising products, preferably in a marketplace or e-commerce environment.
• Strong understanding of ad tech, including CPC bidding models, programmatic advertising, and data monetization strategies.
• Excellent communication skills, with experience presenting to senior leadership and stakeholders.
• Strong analytical and problem-solving skills, with experience using data to drive product decisions.
• Experience working with cross-functional teams, including engineering, marketing, sales, and finance.

Nice to Have:

• Experience with e-commerce marketplaces.
• Experience managing vendor relationships.
• Familiarity with A/B testing and other methods for measuring effectiveness.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $110,000 to $120,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

The IAM Specialist is responsible for the design, implementation, and maintenance of the organization's Identity and Access Management (IAM) systems and processes. This role plays a crucial part in ensuring that the right individuals have appropriate access to resources, while protecting sensitive data and systems from unauthorized access.

What you’ll do:

• Authentication and Authorization:
• Implement and maintain authentication mechanisms (e.g., multi-factor authentication, password policies).
• Configure and manage access control policies and rules.
• Monitor authentication logs for suspicious activity.
• Identity Governance:
• Assist in developing and enforcing IAM policies and procedures.
• Conduct regular access reviews and certifications.
• Ensure compliance with relevant regulations and standards (e.g., GDPR).
• Privileged Access Management (PAM):
• Use PAM solutions to monitor and control privileged access.
• Audit privileged activity and sessions.
• User Provisioning and Deprovisioning:
• Work with IT on automation of user provisioning and deprovisioning processes.
• Knowledge of onboarding and offboarding processes
• Single Sign-On (SSO):
• Knowledge of SSO solutions for seamless user access to multiple applications.
• Documentation and Training:
• Develop and maintain documentation for IAM processes and procedures.
• Provide training to end-users and other stakeholders on IAM policies and best practices.
• Security Monitoring and Incident Response:
• Monitor IAM systems for security events and incidents.
• Assist in investigating and responding to security breaches related to identity and access.

About you:

• Education: Bachelor's degree in Computer Science, Information Security, or a related field.
• Experience: 2-3 years of experience in IAM or a related field.
• Certifications: CISSP, CISM, or other relevant security certifications are a plus.
• Skills:
  • Strong understanding of IAM principles and technologies.
  • Strong understanding of Cloud Services & IAM controls
  • Strong understanding of IAM concepts, such as roles, policies, groups, and federation. Proficiency in AWS IAM services and features. Familiarity with scripting languages (e.g., Python, Bash).
  • Experience with common IAM solutions (e.g., Active Directory, Okta, Azure AD, AWS).
  • Proficiency in scripting or programming languages (e.g., PowerShell, Python) for automation.
  • Knowledge of security protocols (e.g., SAML, OAuth, OpenID Connect).
  • Understanding of relevant regulations and standards (e.g., GDPR, HIPAA).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Additional Skills (Preferred):

• Experience with other cloud platforms (e.g., Azure, GCP).
• Knowledge of infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).
• Experience with security information and event management (SIEM) systems.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $100,000 to $120,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

This role focuses on developing and optimizing the Global Fulfillment Network comprising Verification Centers, Xpress Fulfillment Center and Drop Off Stores.  The scope includes designing new facility layouts, redesigning existing facilities with new operating capabilities, collaborating on labor optimization initiatives from scheduling, process design, establishing and measuring engineered labor standards, and automation/robotics solutions to ensure the most economical end-to-end operations (e.g. inbound, verification, storage, retrieval, selection, packing and shipping) of products. This highly collaborative role works to ensure both the global fulfillment network and stakeholder’s needs are met, while maintaining high quality, cost effective, and timely services.

What you will do

• Fulfillment Center Design & Optimization:
  • Lead the design and layout of new fulfillment centers, ensuring optimal flow, space utilization, and scalability.
  • Analyze existing fulfillment center operations to identify bottlenecks, inefficiencies, and opportunities for improvement.
  • Develop and implement data-driven solutions to enhance throughput, reduce costs, and improve overall performance.
  • Stay abreast of industry trends and emerging technologies to ensure the fulfillment center remains competitive.
• Material Handling Equipment (MHE), Automation & Robotics:
  • Source and evaluate MHE, automation, and robotics solutions to meet the needs of the fulfillment center.
  • Develop business cases and financial models to justify investments in new technologies.
  • Lead the implementation and integration of new equipment and systems.
  • Ensure the ongoing maintenance and optimization of MHE, automation, and robotics.
• Labor Management & Optimization:
  • Collaborate with operations leaders leaders to develop and implement engineered labor standards to drive productivity and efficiency.
  • Implement and manage labor management systems (LMS) to track and optimize workforce performance.
  • Analyze labor data to identify areas for improvement and implement solutions.
  • Partner with finance and operations teams to ensure adequate staffing levels and skills.

About you

• Bachelor’s or Master’s degree preferred in management science, industrial, mechanical, or chemical engineering
• 7+ years of experience in industrial engineering, with a focus on e-commerce fulfillment center design and optimization.  Preferred experience with footwear, apparel and accessories categories.
• Proven track record in sourcing, implementing, and optimizing MHE, automation, and robotics solutions.
• Strong experience in labor management, including engineered labor standards and LMS.
• Demonstrated project management skills, with the ability to lead complex initiatives.
• Strong analytical, project, and product management skills, including a thorough understanding of how to interpret business/operational needs and translate them into operational process requirements. 
• Accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
• Proven track record of successfully achieving priorities and accomplishing objectives on time and within budget. 
• Proficient in the use of Microsoft Office, Google Suite, AutoCAD, and other project and product management software, data analytics and modeling skills.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders and subject matter experts. International language speaking abilities are a plus. 
• Deep understanding of e-commerce fulfillment center operations.
• Knowledge of MHE, automation, and robotics technologies.
• Familiarity with labor management systems and engineered labor standards.
• Lean Six Sigma or other continuous improvement methodologies.
• Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software.
• Familiarity with Warehouse Management (WMS) & Warehouse Control Systems (WCS) or Warehouse Execution Systems (WES) required.

Working conditions

• This is a remote role that may require visiting the Verification Center once a week.
• The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Team members may be regularly exposed to dust, odors, and noise. Required safety equipment includes gloves and protective eyewear. Shirts with sleeves are recommended, though not required. Closed-toed and closed heel shoes are required.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $95,000 to $125,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do 

• Handling all customer service needs and support for our European customers 
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers 
• Help manage the order fulfilment process 
• Listen and respond to customer needs and concerns 
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up 

About you 

• Experience of customer service/call center experience 
• Bilingual in English & French (written and verbal) 
• High school diploma or equivalent 
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) 
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention 

Location: Hybrid or remote (but must be willing to travel to the Soho office when required)

Working Hours: Variable shifts (some evenings & weekends) 

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do 

• Handling all customer service needs and support for our European customers 
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers 
• Help manage the order fulfilment process 
• Listen and respond to customer needs and concerns 
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up 

About you 

• Experience of customer service/call center experience 
• Bilingual in English & Spanish (written and verbal) 
• High school diploma or equivalent 
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) 
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention 

Location: Hybrid or remote (but must be willing to travel to the Soho office when required)

Working Hours: Variable shifts (some evenings & weekends) 

About the team

At StockX, our mission is to be the leading global marketplace for trading and consuming goods of the current culture. The Customer Experience and Insights (CXI) team is at the center of this mission and we aim to foster a culture of data-driven customer centricity at StockX. As we like to say: “We are the voice of the Customer to the Product and the voice of our Product to the Customer.” 

About the role

The Product Marketing Manager - Buyer Experience will help drive adoption, engagement, and retention of the products and services that support StockX’s buyers across physical and digital domains. We collaborate with various teams, including Product Management, Marketing, Customer Service, Customer Research, and Business Operations to inform the strategy and go-to-market activities for new product and marketing initiatives. 

About you

You are a passionate leader with exceptional cross-functional skills. You are an empathetic problem solver, adept at project management and coordination, and can effectively craft communications about both technical and creative topics. You leverage data to improve the customer experience. Most importantly, you have a growth mindset and come to work every day with the belief that curiosity and adaptability drive innovation for our customers. You also have: 

• A Bachelor’s or Master’s in marketing or related discipline
• A minimum of 3 years of relevant experience across Marketing, Product Marketing, Product Management, Operational Roles, or Strategy Consulting
• A track record of executing successful product or campaign launches, working cross-functionally, and tailoring communications to different audiences
• You are an analytical thinker and understand data-driven marketing strategies
• You have a passion for e-commerce, brand, and customer experience
• You are an excellent communicator, presentation builder, and collaborator

What you’ll do:

• Drive the marketing strategy for new product initiatives aimed at improving the customer experience for buyers on our platform. 
• Help execute the messaging strategy for new releases and create content that clarifies the experience for our customers, answers meaningful questions, and preserves business continuity. 
• Conduct product marketing data analysis, with the support of the Analytics team, by gathering and interpreting data, and presenting it in a clear and actionable manner. 
• Identify success metrics and measure the results of your strategies to continuously iterate and maximize results.
• Communicate new product features and updates to our internal teams
• Drive empathy into every part of the customer journey by identifying pain points and opportunities. Always advocate for the customer with our various stakeholder groups.

Why you’ll love this role

You will love this role if you want to have tangible impact quickly.  You will have the opportunity to:

• Influence decisions on StockX’s website and apps in order to improve the experience of millions of users
• Develop as a senior leader as you work with VP-level stakeholders
• Shape this analytics team’s vision, its operating model, and its methodological rigor

What you’ll do 

We are seeking a Director of Product Analytics to lead and mentor a team of talented analysts supporting StockX’s Product team, to develop actionable insights and drive impact via improving our website and app experiences.  This analytics team uses data to report on product performance.  It uses experimentation and modeling to improve product performance via more effective user acquisition, retention, and monetization. The Director:

• Sets the vision and direction of this analytics team, within the larger vision / framework set by the Sr. Director, Analytics
• Collaborates with the VP of Product to develop a shared understanding of the Product areas with highest leverage to grow our business
• Collaborates with Data Engineering to ensure it produces the data Product Analytics needs
• Collaborates with other teams inside the larger Analytics teams (Marketing Analytics and Business Operations Analytics), to ensure the advice of the three teams is consistent with each other and with the company’s strategy
• Uses descriptive, diagnostic, predictive, and prescriptive analytics, including experimentation (A/B testing mostly), to develop actionable insights
• Presents these insights to VP and C-level executives in order to persuade them to take action
• Manages Product Analytics team by creating team roadmap, prioritizing project requests, assigning projects to ICs, tracking project progress, signing off on team deliverables, and carrying out project retrospectives
• Manages, motivates, mentors, and evaluates performance of the individual contributors on the team
• Uses statistics / experimentation skillsets to uplevel and maintain the team’s methodological rigor

About you

• Strong background in product analytics / data science.  Proven experience managing at least a small team
• PhD level understanding of statistics (PhD degree strongly preferred)
• 6+ years of experience in experimentation (A/B testing mostly; experience with geo-randomized experiments and quasi-experimental methods a strong plus)
• Proficiency in analytics tools and techniques (e.g., SQL, Python, R, Tableau)
• Excellent communication and leadership skills.
• Ability to translate complex data into actionable insights.

Nice to have skills 

• Strong background in customer and marketing data science (experience with geo-randomized experiments and quasi-experimental methods, particularly to estimate incrementality of brand marketing in traditional media, a strong plus)
• Experience in a multi-sided market or e-commerce company
• Reforge alum or knowledge of Reforge point of view on growth / product analytics

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $180,000 to $235,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.