Why you’ll love this role

You’ll be joining a fast moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping develop the roadmap and support the execution of operations for the Safety & Trust team at StockX. This role is on the Safety & Trust team and will work cross-functionally with stakeholders in Market Integrity, Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

• Assist in developing, implementing and managing the StockX Safety & Trust strategy and program
• Work cross functionally with key stakeholders to develop anti-fraud controls, requirements and design to maximize project effectiveness
• Assist in managing dependencies, risks, and strategy to exceed departmental goals and objectives
• Assist with managing and driving multiple projects
• Collaborate with product owner to coordinate training plans for newly released functionality
• Use data and analytics to develop and implement new measures to reduce fraud and risk
• Partner with fraud operations teams to develop new defenses and improve efficiency in fraud defenses.
• Partner with Product & Engineering Teams to develop new tooling and features needed for fraud defenses.

About you 

• 3-5 years years experience in related fields (Fraud Operations, Safety & Trust, Payments Abuse)
• Experience with project management systems (Confluence, JIRA, etc...)
• Experience with data platforms (Tableau, Databricks, Datadog, etc...)
• Knowledge of e-commerce fraud, investigation, or chargebacks
• Excellent written, and verbal communication skills.
• Excellent presentation skills

Nice to have skills

• Marketplace experience
• Payments experience 
• Project Management Experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $70,000 to $105,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Coordinator of Paid Shopping, you would be an integral part of our internal paid media team.  In this role, you will be responsible for the global strategy and execution of our international Paid Shopping activities. This individual would report directly to the Senior Manager, Search & Shopping, working directly alongside a Search coordinator and dedicated teams for Social and Programmatic media. Your scope would include the conception and execution of performance paid shopping campaigns, monitoring and improving feed health, reporting on channel-level performance while integrating with cross-functional teams to drive channel growth. This individual should have a deep understanding of the Paid Shopping landscape and a proven track record of success with large and dynamic international product feeds. 

What you’ll do

• Plan, execute, and optimize paid shopping campaigns
• Monitor and improve the delivery of a highly dynamic and large international product feed
• Collaborate with the Senior Manager of Search and Shopping to align strategies and goals with a comprehensive media plan
• Work closely with the Paid Search Coordinator to ensure cohesive and effective campaign execution
• Utilize your extensive experience within Google and Microsoft to activate and manage campaigns efficiently
• Develop and maintain a comprehensive testing calendar, staying ahead of industry trends and opportunities
• Analyze campaign performance data, providing insights and recommendations for continuous improvement
• Monitor and adjust budgets, bids, and targeting strategies to maximize ROI
• Stay abreast of emerging technologies and platform updates to drive continuous innovation
• Assist in Paid Shopping discussions and presentations, providing strategic insights and recommendations based on campaign performance analysis

About you

• Minimum of 3 years' experience in Paid Shopping
• Proven expertise in working with extensive and dynamic international product feeds
• Working knowledge of Paid Search and SEO and the role within the SERP
• Experience within e-commerce 
• Strong analytical skills with the ability to interpret data and draw actionable insights
• Detail-oriented with excellent organizational and project management skills
• Ability to collaborate effectively in a team-oriented environment
• Exceptional written and verbal communication skills

Nice-to-have 

• Bachelor's degree
• International experience within e-commerce

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

We’re looking for a Director with expertise in US federal and state income tax to join our world-class Finance team at StockX. In this role, you will be responsible for income tax compliance, provision, transfer pricing and audit for the US (federal and state). You will also work directly with internal business partners to advise on the income tax implications of new product initiatives and programs. 

What you’ll do

The Tax team collaborates with stakeholders, both internal and external, to ensure the financial health of StockX through accurate and timely tax filings, advising on business decisions, and maintaining compliance with federal, state, and international laws and regulations. In this critical role, you will join a group of strategic, detailed-oriented thinkers that thrive in StockX’s fast-paced, high-growth environment while working cross-functionally with our accounting, finance, legal, operations, marketing and product and engineering teams. This role reports to the VP of Global Tax.  

In this role, you will:

• Research advanced income tax issues.
• Drive the implementation of income tax strategies and projects.
• Build relationships with team members across StockX to ensure the Tax team is effectively partnering with various internal teams.
• Partner with business leaders and work cross functionally with finance, treasury, legal, and external advisors to provide income tax advice and guidance.
• Provide regular and insightful communications to management regarding the evolving income tax and digital tax landscape and impacts to the business.
• Responsible for reviewing all income tax filings and quarterly/annual provision calculations.
• Responsible for reviewing transfer pricing policies and documentation.
• Monitor legislative changes at the federal and state levels to ensure compliance with applicable statutes and to proactively identify any planning opportunities.
• Assist or manage other ad hoc/special projects (e.g. Section 382 study, nexus study, M&A, sales/use/withholding tax, review business contracts, etc.) as needed.
• Manage and develop a small team.

About you

• 12+ years of relevant tax experience in a corporate environment, public accounting firm or major law firm.

Nice to have skills

• A degree in law or accounting (CPA, Chartered Tax Advisor or equivalent), graduate degree in taxation strongly preferred.
• Strong tax technical writing and research skills.
• Strong and effective communications skills, including the ability to synthesize complex tax issues and be able to communicate them clearly and succinctly to all levels.
• Detail-oriented individual who takes ownership of projects and possesses excellent analytical and problem-solving skills.
• Highly motivated and thrives in a fast paced and often ambiguous environment.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $160,000 to $190,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Senior Manager, Paid Search & Shopping, you will be a key player in shaping and executing our international digital advertising strategy. This role demands a seasoned professional with a proven track record in managing large and dynamic international product feeds, particularly within Paid Shopping, and a deep understanding of the Paid Search landscape. This individual must have a strong connection with data and results and help work cross-functionally to design and implement tests and report results. Your scope will include overseeing product feed structure and delivery health, channel pacing and results, and ongoing forecasting and financial alignment.  In this role, you will work closely with channel leaders across Paid Programmatic, Streaming, and Social and manage the workflow and career progression of 1-2  direct reports.

What you’ll do

• Lead the strategic development and execution of international Paid Shopping campaigns, managing large and dynamic product feeds to maximize performance and ROI.
• Oversee the Paid Search program, ensuring effective optimization strategies and continuous improvement in line with business objectives.
• Collaborate closely with the data analytics and finance teams to integrate data-driven insights into campaign strategies and budget allocation.
• Manage, mentor, and develop a team of 1-2  direct reports, fostering a collaborative, high-performance work environment.
• Implement A/B testing methodologies to optimize ad copy, landing pages, and other campaign elements.
• Stay current on industry trends, search engine algorithms, and emerging technologies to drive innovation in the Paid Search and Shopping space.
• Provide regular performance reports to senior leadership, offering insights and recommendations for improvement.

About you

• Minimum of 7 years of experience in Paid Shopping
• Minimum of 3 years of experience in Paid Search
• Prior experience leading a team
• Proven expertise in working with extensive and dynamic international product feeds.
• In-depth understanding of Paid Search best practices and strategies.
• Strong analytical skills and the ability to translate data into actionable insights.
• Experience working closely with data analytics and finance teams to drive performance improvements.
• Excellent leadership skills with the ability to inspire and develop a high-performing team.
• Exceptional organizational and project management abilities in a fast-paced environment

Nice-to-have

• Bachelor's degree
• Ecommerce marketplace or retail industry experience 
• A combination of in-house and agency experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $140,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role:

The Senior Director of Analytics will lead teams that specialize in delivering actionable insights that drive business value. Organizing and analyzing data from various sources to understand key pain points and opportunities from the numbers, the Senior Director will influence decision making. Within this role, the team member will use a range of tools and methodologies, including statistics and technical expertise, to generate results which highlight useful insights. This role requires high-level communications skills, a strong sense of urgency, and focus on how their team’s analyses will impact the business. 

What you’ll do:

• Head an organization of analytics leaders and senior level analysts that are partnered with many distinct areas of the StockX business.
• Foster and spearhead the analytics strategy at StockX. Ensuring that analyses are used efficiently and effectively as possible. 
• Consistently enable the team to deliver actionable insights that drive data-based decision-making on a wide range of initiatives from across many distinct business units
• Work closely with engineering, finance, marketing, and product to create holistic analytic solutions in an ever-changing business landscape.
• Turn numbers and data into clear, concise recommendations to assist executive leaders.

What you’ll need:

• Experience creating insights, providing solutions and exposing possible areas of opportunity
• Experience in designing and analyzing A/B tests. An understanding of confidence intervals and noise reduction techniques
• Comfort in presenting complex data insights to senior leadership.
• Business acumen and vision to create a roadmap for that Analytics team that will continue to best support the evolving needs of the company.
• 10+ years of applied experience working performing data analysis 
• 5+ years of leading high performing analytics teams
• Preferred Bachelor’s Degree in relevant field (Economics, Mathematics, Applied Statistics, Computer Science, Finance) or equivalent experience
• Deep domain knowledge in product & marketing analytics is a plus

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $200,000 to $275,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Coordinator of Programmatic & Streaming media, you would be an integral part of our internal paid media team. In this role, you will be responsible for the global strategy and execution of our Programmatic and Streaming media across platforms like DV360, The Trade Desk, MNTN, YouTube, and others. This individual would report directly to the Senior Manager, Programmatic & Streaming media and work closely with our teams across Paid Shopping, Search, and Social. Your scope would include the conception and execution of performance and brand media campaigns in each Programmatic digital platform. This individual should have expertise in Programmatic media activations across various platforms, as well as deep knowledge of ad tech, tracking, and customization and a strong attention to detail. 

What you’ll do

• Develop comprehensive programmatic media plans aligning with StockX company objectives and campaign goals
• Execute our media plans within Programmatic platforms and ensure proper end-to-end media tracking
• Conceptualize and execute an always-on-testing calendar with a data-driven foundation
• Collaborate with cross-functional teams to ensure seamless integration of programmatic strategies with broader marketing initiatives
• Leverage data insights to refine targeting strategies, optimize budgets, and maximize campaign ROI
• Partner with internal stakeholders to further deepen our Audience strategies and identify new customer segments while ensuring correct audience targeting and on-boarding
• Work closely with our Analytics team to ensure best-in-class tracking, measurement, and reporting, leveraging a deep understanding of digital analytics and tracking platforms
• Stay abreast of industry trends, emerging technologies, and platform updates to drive continuous innovation
• Assist in Programmatic discussions and presentations, providing strategic insights and recommendations based on campaign performance analysis

About you

• Experience in Programmatic media execution
• Demonstrated experience being hands-on, driving successful results using a variety of programmatic media

Nice-to-have

• Bachelor's degree
• Ecommerce marketplace or retail industry experience 
• Agency experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Senior Manager, Programmatic & Streaming Media, you will lead the Programmatic and Streaming team within our internal paid media team. In this role, you will be responsible for the global strategy and execution of our Programmatic and Streaming media across platforms like DV360, The Trade Desk, MNTN, YouTube, and others. This individual must have a strong connection with data and results and help work cross-functionally to design and implement tests and report results. Your scope will include the conception and execution of both performance and brand media activations, multi-channel expertise, and deep knowledge of ad tech, tracking, and customization. In this role, you will work closely with channel leaders across Paid Shopping, Search and Social as well as manage the workflow and career progression of at least one direct report. 

What you’ll do

• Develop comprehensive programmatic media plans aligning with StockX company objectives and campaign goals.
• Integrate into our Brand and Creative teams to ensure creative excellence and further push the creative envelope using our Dynamic Creative partners
• Utilize in-depth knowledge of digital ad platforms, including Streaming, Performance Programmatic, and Brand Media, to optimize campaign performance and drive results.
• Collaborate with cross-functional teams to ensure seamless integration of programmatic strategies with broader marketing initiatives.
• Leverage data insights to refine targeting strategies, optimize budgets and maximize campaign ROI.
• Partner with internal stakeholders to further deepen our Audience strategies and identify new customer segments
• Work closely with our Analytics team to ensure best-in-class tracking, measurement and reporting, leveraging a deep understanding of digital analytics and tracking platforms.
• Stay abreast of industry trends, emerging technologies, and platform updates to drive continuous innovation.
• Lead Programmatic discussions and presentations, providing strategic insights and recommendations based on campaign performance analysis.
• Mentor and guide junior team members, sharing expertise and fostering professional development.

About you

• Extensive experience in programmatic media
• Prior experience leading a team
• Demonstrated experience being hands-on/hiring and managing media buyers
• Proven ability in developing and building robust testing and optimization plans for campaigns and deep programmatic partner knowledge

Nice-to-have

• Bachelor's degree
• Ecommerce marketplace or retail industry experience 
• A combination of in-house and agency experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $140,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

The Global Customs Compliance Customs Analyst will work cross-functionally, supporting all StockX sites and team members in complying with global Customs regulations. This role will report to the N. American Customs Compliance Manager and will also support the Director of Global Trade & Compliance in identifying opportunities for process improvements and cost savings, root cause analysis, developing corrective actions, performing internal Customs audits, SOP development, Best Practices, and Customs Compliance software implementation. Accuracy, having a sense of urgency, and being team-oriented are of the utmost importance to the organization. This role is organized under the Legal and Compliance Team at StockX.

What you'll do

• “Triage” customs and trade issues that have arisen the evening before, during the day, prioritize tasks and complete
• Be the lead for intra company global shipments 
• Take ownership of auditing import and export Customs declarations, Tariff Codes, Incoterms, etc. and following related record keeping processes
• Work closely with the sites, team members, freight forwarders, and Customs Brokers to correct any anomalies to minimize import/export shipment delays due to Customs compliance issues, including possible training
• Ability to review the product catalog to identify and action any possible Customs compliance constraints
• Monitor cost-effectiveness and performance metrics, established with the Customs team, of freight forwarders and Customs brokers
• Advise any deficiencies, make Customs training recommendations when gaps are discovered, and identify areas for structural, organizational, and process improvement within our organization.
• With the direction and support of the North American Customs Compliance Manager and Director of Global Trade & Compliance, support the development of the global Customs program and all related policies/procedures to ensure compliance with all applicable laws, statutes, and regulations across the StockX global network.
• Documenting potential Customs issues and being able to communicate with your leader, team members, Operations, Finance, and other parties as deemed relevant
• Providing monthly reporting of internal Customs audits of Customs clearance reports and annual recurrent site audit reviews
• Establish transparency and maintain urgency in meeting monthly goals
• Identify opportunities to continue to build the efficiency of the Customs team
• Occasional travel to StockX regional facilities or, if applicable, StockX headquarters (Detroit, Michigan, USA)
• Provide assistance for additional tasks as needed

About you

• A minimum of 3 years experience in the Customs field
• Sense of urgency to perform tasks to timelines
• Comfortable working independently on a small team in a fast-paced work environment

Nice-to-have skills

• Bachelor's degree 
• Expertise in Slack and help ticket management 
• Experience with MIC trade software 

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

You’ll be joining a fast moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping devise, drive and execute the strategy and roadmap for the Safety & Trust team at StockX. This is a critical leadership role on the Safety & Trust team and will work cross-functionally with stakeholders in Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

• Assist in developing, implementing and managing the StockX Safety & Trust strategy and program
• Set vision, communicate clearly to the cross functional teams, and drive clarity regarding the safety & trust strategy.
• Plan and direct complex project and program schedules, budgets, monitoring and tracking
• Work cross functionally with key stakeholders to develop anti-fraud controls and design requirements to maximize project effectiveness
• Manage dependencies, risks, and strategy to exceed departmental goals and objectives
• Own key execution milestones and be the accountable individual internally for Safety & Trust initiatives
• Manage and drive multiple projects
• Manage and build strategic vendor partnerships and relationships to power our business
• Provide consistent and comprehensive status reports, project updates, and issue management & resolution
• Collaborate with Product Team to coordinate training plans for newly released functionality 
• Collaborate with Data Team to develop reporting around newly released functionality
• Provide reporting and metrics to senior leadership 

About you 

• 5-7 years years experience in related fields (Strategy, Program Management, Fraud, Product Management, Safety & Trust) 
• Experience with project management systems (Confluence, JIRA, etc…)
• Ability to cooperate across organizational/department boundaries to reach mutual goals
• Excellent written and verbal communication skills
• Excellent presentation skills
• Proven analytical, problem solving and project management skills

Nice to have skills

• Experience with data platforms (Tableau, Databricks, Datadog, etc…)
• Knowledge of e-commerce fraud, investigation, chargebacks or payments.
• PMP or equivalent certification

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $130,000 to $150,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

This hands-on security engineering position will be part of StockX's Information Security Cloud & Application Engineering  team, leading efforts to enhance security of software development practices. Members of this team work with several stakeholders to ensure appropriate processes, procedures, and controls are adequately designed and implemented to meet StockX security requirements, mitigate risks, and ensure compliance. This is a critical IC role on the StockX Information Security team and will work with several stakeholders in Product, Engineering, Operations, Customer Service, Safety & Trust, & IT.

What you’ll do

• Assist software developers with secure coding and architecture practices
• Assist with metric collection and application methodologies for internal information risk management efforts
• Consult with teams to ensure data is properly handled throughout our environment
• Collaborate with business, technology, project management, architecture and information security teams to deliver secure solutions that support our business
• Serve as a liaison between the business, product, and engineering for technical security projects
• Stay current on information security practices
• Perform threat modeling, security reviews, and pen testing
• Manage and monitor bug bounty program
• Work with information security analysts to ensure visibility and security controls are implemented and maintained
• Enhance technologies and processes for information security analysts
• Mentor other information security team members
• Participation in one or more of the following:
• Maintaining organization’s security information tools (AlienVault, Snyk, GitGuardian, HackerOne, etc)
• Conducting code reviews and assisting with remediations across multiple apps and services (PHP, React, iOS, Android, NodeJS, etc)
• Help drive the shift left movement within StockX by implementing tooling within our CI/CD pipelines (DevSecOps)
• Driving best practices for AWS Cloud Security in greenfield projects, reviewing current practices, and auditing current policies/infrastructure
• Serving as a liaison between Compliance and Engineering to ensure we are meeting our regulatory requirements

About you

• 6 years of application security experience 
• Bachelor’s degree preferred but not required
• GIAC, GSEC, CISSP, OSCP or other security certifications preferred
• Experience with web application security, including OWASP Top 10 vulnerabilities
• Familiarity with SecDevOps and CI/CD best practices
• Knowledge of cloud security, including AWS
• Knowledge of container security, including Docker or Kubernetes
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Willingness to learn and get up to speed quickly.
• Excellent analytical, organizational and communication skills. Ability to say No.
• Experience and ability to mentor senior and junior engineers in the team for best outcomes.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $140,000 to $160,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

This hands-on security engineering position will be part of StockX's Information Security Cloud & Application Engineering team.  This team is responsible for leading efforts to enhance the security of the cloud infrastructure and applications all across StockX. Members of this team work with several stakeholders to ensure appropriate processes, procedures, and controls are adequately designed and implemented to meet StockX security requirements, mitigate risks, and ensure compliance. They provide ongoing engineering support for security systems in our cloud native environment.  This is a critical IC role on the StockX Information Security team and will work with several stakeholders in Product, Engineering, Operations, Customer Service, Safety & Trust, & IT.

What you’ll do

• Partner with the Platform Engineering and IT teams to design, implement, and manage security measures for our AWS & Azure cloud infrastructure.
• Collaborate with cross-functional teams to automate and expedite integration of security best practices into the entire development lifecycle, from design to deployment.
• Use available tooling to assess risks and vulnerabilities and implement strategies to mitigate and remediate identified security risks.
• Automate enforcement security of policies and related controls for AWS cloud services and data protection.
• Monitor and respond to security incidents, conduct investigations, and implement incident response procedures as needed with confidentiality and professionalism.
• Design and implement identity and access management (IAM) solutions for secure access control.
• Partner with other teams to ensure IAM controls are part of a defense in depth strategy
• Ensure the continuing operation and effectiveness of key identity and access management controls
• Stay abreast of the latest cloud security trends, threats, and vulnerabilities, and implement proactive measures to address emerging risks.
• Possess knowledge of reliable and low-touch infrastructure using technologies such as Terraform, Kubernetes, and Docker supported by other engineering teams.
• Provide mentorship and guidance to junior members of the security team.
• Ability to quickly analyze logs and configurations using; Python, JQ, cURL, etc.
• Integrate application security tooling within the existing CI/CD environment to improve application security.

About you

• 4-7 years of relevant security experience.
• Bachelor's degree preferred but not required.
• Cyber security certifications preferred e.g. CISSP, CISM, Security +, AWS Security
• Strong experience with cloud native environments and with multiple cloud services providers
• Experience with scripting across multiple cloud providers and infrastructure APIs to analyze security posture and configurations.
• Detailed understanding of cloud and network security
• Experience reading other engineer’s code across a number of languages to identify security issues.
• Understanding of modern cloud technology components and deployment patterns: containers, Kubernetes, serverless, infrastructure as code, etc.
• Experience with OAuth/SAML techniques and OIDC
• Deep understanding of Identity & Access Management security controls and tooling
• Strong understanding of securing distributed cloud and on-premesis networks using security groups, network ACLs, VPNs, and WAFs among other technologies
• Strong understanding of security monitoring tools for cloud environments such as CSPM, CASB, cloud audit logs such as AWS Cloudtrail, etc
• Strong understanding of application security tools such as Snyk, Sonarcloud, Dependabot or Renovate, GitGuardian, etc 
• Technical understanding of how threats like Spam, Phishing, DDoS Attacks, Brute Force Attacks, SQL Injections, XSS are executed and how to protect against them across an organization.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $140,000 to $160,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

About the Role

The Manager of CS Knowledge Management will drive the development of customer service content such as Frequently Asked Questions, messaging templates, knowledge articles, and other resources. An expert with voice and style, this person will create engaging, professional, customer centric content, possessing the ability to easily explain the most complex topics. The role is responsible for leading a team of knowledge administrators, managing the content development process from intake, through editing, to distribution. They should also have established perspectives on content maintenance and organizational structure strategy.

What You’ll Do

• Lead and develop a team of Knowledge Administrators who develop and update content, communicate these changes to the business all with a high attention to detail
• Plan, organize, write, and edit knowledge content and structure
• Help build and execute a cohesive knowledge development and management strategy
• Grow and maintain a deep understanding of StockX and Customer Service process and policies by working collaboratively and building relationships across internal teams.
• Develop, refine and enforce writing guidelines, including brand, voice, tone and compliance requirements
• Assist with the buildout of dashboards and reports to measure content performance and engagement KPIs
• Develop effective global content strategies with specific attention to localized and translated content

About You

• Bachelor's Degree Required
• 4-7 years of proven writing experience
• 2-3 years of knowledge management experience
• Knowledge Management industry experience
• People leadership skills
• Familiar with project management principles
• Able to write in explanatory styles to multiple audiences
• Ability to support content strategy, analyzing and resolving content gaps
• Knowledge of customer service or help center content
• Demonstrated ability to create content which is customer facing and internal knowledge articles
• for different channels including (phone, email, chat). 
• Ability to work in a fast paced dynamic environment with multiple priorities
• Experience with content creation and deployment across global organization and multiple languages
• Interaction with other teams 
• Lead cross functional initiatives
• Comfortable making decisions with input from others
• Proficient in Microsoft Excel/Google Sheets and Microsoft Powerpoint/Google Slides for data analysis and presentations
• Experience with Gladly Customer Service Platform preferred

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why You’ll Love this Role

This role will be an integral part of our Finance team at StockX. You will be responsible for partnering with leadership in both Marketing and Finance to drive crucial business decisions in a fast-paced environment. We are looking to add an individual with strong financial skills coupled with sound business judgment and effective communication. Strong quantitative, analytical, and problem-solving skills are essential to this role. You will report directly to the Senior Manager of Marketing Finance.

 What you’ll do

• Work directly with operational leaders to budget, forecast, and effectively manage spend
• Partner with both marketing and accounting teams to facilitate the monthly close process
• Work cross-functionally and develop new solutions as business priorities evolve
• Create meaningful analyses by collecting, analyzing and managing quantitative data that leads to business improvements and effective marketing spend
• Prepare a variety of models and analysis, supporting key decisions
• Stay close to Marketing KPIs - highlighting wins and challenges to key stakeholders

About you 

• Minimum of 2 years’ prior work experience in Finance
• Bachelor’s Degree in Business Field (Finance, Accounting, Economics, etc)
• Strong grasp of accrual Accounting, Financial Statement Analysis and Expense Planning
• Proficiency at Google Sheets and Excel
• Proven ability to create functional and scalable models from scratch
• Experience working directly with leadership in planning exercises and business reviews
• Strong analytical, organizational and problem-solving skills.
• Proven ability to visualize and summarize the outputs of your analysis and formulate observations / recommendations
• Experience with FP&A Tools (Anaplan, Adaptive, etc) preferred
• Experience of operating in a technology-led / e-commerce environment (ideally marketplaces) preferred

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $100,000 to $120,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

Our AI/ML Team is on a mission to build the next-generation e-commerce platform for the next generation customer. We build world-class, innovative experiences and products that give our users access to the world’s most coveted products and unlock economic opportunity by turning reselling into a business for anyone. Our team uses cutting edge technologies that handle massive scale globally. We’re an internet-native, cloud-native company from day 1 - you won’t find legacy technology here. If you’re a curious leader who loves solving problems, wearing multiple hats, and learning new things, join us!

In the Search & Recommendation team, we work together to productionalize custom machine-learning models that can drive product vision and customer impact at scale. We are looking for MLE who are product driven, and are passionate about making ML innovations in areas such as; Ranking, Optimization, Natural Language Processing, Information Retrieval, Graph Learning, Reinforcement Learning to help improve the StockX buyer/seller experience!

Example Projects:

• Develop embeddings to collect salient signals of our customers, product, and user interactions.
• Extract real-time signals and multi-modality data (i.e, content and image) from our 5M+ product catalog images and 1M+ listings. Understand semantic content, aesthetic style, materials for retrieval, ranking and optimization.
• Build a real-time, in-session personalization recommendation system.
• Implement and compare supervised learning models (i.e, LR, GBDT, and DNNs) or ensembles of models, to improve metrics, often with multiple contending objectives (i.e, relevance, degree of personalization, average value of orders, repeated frequencies/purchases).
• Develop models with custom architecture or objective functions that target StockX-specific problems, such as recommendation system, personalized search, revenue optimization, seller fairness, seasonality, etc.
• Develop brand-new learning frameworks for query suggestions to understand buyer experience.

What you'll do

• Apply the latest advances in deep learning and machine learning to improve buyer and seller experiences on StockX.
• Prototype, optimize, and productionize large-scale ML models that help deliver key results in search experience.
• Conduct A/B experiments to validate ML models and pipelines.
• Work closely with product managers, Data scientists/engineers, full-stack engineers, and designers on product teams to deliver content to tens of millions of users.

About you

• Experience with object-oriented or functional software development.
• Experience working with AWS or other cloud providers.
• Experience with big data platforms like Spark or Databricks.
• Experience with machine learning libraries such as TensorFlow, PyTorch, or MXNet.
• You have dealt with data exploration, analysis, and feature engineering.
• You have relentlessly high standards for the products you deliver.
• Work effectively in an agile development process.
• You have a postgraduate degree in Computer Science or related engineering fields plus 1+ machine learning experience, or 3+ years of practical machine learning experience.
• Experience with Kubernetes and Docker for productionalizing models.
• You have experience in building machine learning systems at scale.
• You have experience in using AWS Cloud Platform and/or OpenSearch.
• You have experience in building production search, recommendations, advertising, or general e-commerce systems.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $140,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

This role focuses on developing and optimizing product throughput, which is largely delivered through cost comparison/feasibility studies of the global network, determining changes to transportation and network flow, developing, and optimizing plant layouts, plant scheduling, process design, and equipment recommendations to ensure the most economical packaging/storage/retrieval/selection of product. Works to ensure both the global distribution network and stakeholder’s needs are met, while maintaining high quality, cost effective, and timely services.

What you'll do

• Maps and charts the global network distribution model including inbound sources, fulfillment and storage facilities, operations and staffing, transportation flows, and customer services.
• Strategically plan multi-year MHE automation design. 
• Oversee delivery of GFN Capital Projects; Provides governance and oversight for large capital projects. Implement industry automation best practices and technologies. 
• Reviews and analyzes material handling equipment and systems, recommends changes and improvements that increase productivity and contributes to overall cost efficiency.
• Develops and maintains performance and quality statistics, assisting operational teams in problem solving and decision making, and promoting development of continuous improvement methods.
• Designs and develops new facilities, process or system layouts, production operations, and implementation of material handling systems including cost justifications and budgeting.
• Reviews and analyzes operations to determine the best flow of information and materials within and between departments, across the global distribution network and supply chain.  Identifies and provides supporting data for business risks and strategic opportunities.
• Develops, implements, and maintains systems which contribute to effective information management across the global distribution network.
• Collaborates with leadership to identify and develop project planning strategies, define requirements, scopes, and objectives.
• Oversees the recommendation, selection, and management of vendors and the procurement of third party logistics (3PL) and production equipment.
• Performs other duties as assigned

About you

• Bachelor’s or Master’s degree preferred in management science, industrial, mechanical, or chemical engineering.
• More than 10 years of experience
• Previous experience within a distribution/fulfillment center strongly desired
• Strong analytical, project, and product management skills, including a thorough understanding of how to interpret business/operational needs and translate them into operational process requirements. 
• Accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
• Proven track record of successfully achieving priorities and accomplishing objectives.
• Proficient in the use of Microsoft Office and other project and product management software, data analytics and modeling skills.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders and subject matter experts.
• Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software.
• Familiarity with Warehouse Management & Control Systems (WMS/WCS) requiredehouse Management & Control Systems (WMS/WCS) required.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $145,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you! 
 

What you will do 

• Handling all customer service needs and support for our European customers 
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers 
• Help manage the order fulfilment process 
• Listen and respond to customer needs and concerns 
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up 

About you 

• Experience of customer service/call center experience 
• Bilingual in English & French (written and verbal) 
• High school diploma or equivalent 
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) 
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention 

Location: Remote (but must be willing to travel to the London Soho office if required)

Working Hours: Variable shifts (some evenings & weekends)