Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do 

• Handling all customer service needs and support for our European customers 
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers 
• Help manage the order fulfilment process 
• Listen and respond to customer needs and concerns 
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up 

About you 

• Experience of customer service/call center experience 
• Bilingual in English & French (written and verbal) 
• High school diploma or equivalent 
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) 
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention 

Location: Hybrid or remote (but must be willing to travel to the Soho office when required)

Working Hours: Variable shifts (some evenings & weekends) 

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do 

• Handling all customer service needs and support for our European customers 
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers 
• Help manage the order fulfilment process 
• Listen and respond to customer needs and concerns 
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up 

About you 

• Experience of customer service/call center experience 
• Bilingual in English & Spanish (written and verbal) 
• High school diploma or equivalent 
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) 
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention 

Location: Hybrid or remote (but must be willing to travel to the Soho office when required)

Working Hours: Variable shifts (some evenings & weekends) 

About the team

At StockX, our mission is to be the leading global marketplace for trading and consuming goods of the current culture. The Customer Experience and Insights (CXI) team is at the center of this mission and we aim to foster a culture of data-driven customer centricity at StockX. As we like to say: “We are the voice of the Customer to the Product and the voice of our Product to the Customer.” 

About the role

The Product Marketing Manager - Buyer Experience will help drive adoption, engagement, and retention of the products and services that support StockX’s buyers across physical and digital domains. We collaborate with various teams, including Product Management, Marketing, Customer Service, Customer Research, and Business Operations to inform the strategy and go-to-market activities for new product and marketing initiatives. 

About you

You are a passionate leader with exceptional cross-functional skills. You are an empathetic problem solver, adept at project management and coordination, and can effectively craft communications about both technical and creative topics. You leverage data to improve the customer experience. Most importantly, you have a growth mindset and come to work every day with the belief that curiosity and adaptability drive innovation for our customers. You also have: 

• A Bachelor’s or Master’s in marketing or related discipline
• A minimum of 3 years of relevant experience across Marketing, Product Marketing, Product Management, Operational Roles, or Strategy Consulting
• A track record of executing successful product or campaign launches, working cross-functionally, and tailoring communications to different audiences
• You are an analytical thinker and understand data-driven marketing strategies
• You have a passion for e-commerce, brand, and customer experience
• You are an excellent communicator, presentation builder, and collaborator

What you’ll do:

• Drive the marketing strategy for new product initiatives aimed at improving the customer experience for buyers on our platform. 
• Help execute the messaging strategy for new releases and create content that clarifies the experience for our customers, answers meaningful questions, and preserves business continuity. 
• Conduct product marketing data analysis, with the support of the Analytics team, by gathering and interpreting data, and presenting it in a clear and actionable manner. 
• Identify success metrics and measure the results of your strategies to continuously iterate and maximize results.
• Communicate new product features and updates to our internal teams
• Drive empathy into every part of the customer journey by identifying pain points and opportunities. Always advocate for the customer with our various stakeholder groups.

Why you’ll love this role

You will love this role if you want to have tangible impact quickly.  You will have the opportunity to:

• Influence decisions on StockX’s website and apps in order to improve the experience of millions of users
• Develop as a senior leader as you work with VP-level stakeholders
• Shape this analytics team’s vision, its operating model, and its methodological rigor

What you’ll do 

We are seeking a Director of Product Analytics to lead and mentor a team of talented analysts supporting StockX’s Product team, to develop actionable insights and drive impact via improving our website and app experiences.  This analytics team uses data to report on product performance.  It uses experimentation and modeling to improve product performance via more effective user acquisition, retention, and monetization. The Director:

• Sets the vision and direction of this analytics team, within the larger vision / framework set by the Sr. Director, Analytics
• Collaborates with the VP of Product to develop a shared understanding of the Product areas with highest leverage to grow our business
• Collaborates with Data Engineering to ensure it produces the data Product Analytics needs
• Collaborates with other teams inside the larger Analytics teams (Marketing Analytics and Business Operations Analytics), to ensure the advice of the three teams is consistent with each other and with the company’s strategy
• Uses descriptive, diagnostic, predictive, and prescriptive analytics, including experimentation (A/B testing mostly), to develop actionable insights
• Presents these insights to VP and C-level executives in order to persuade them to take action
• Manages Product Analytics team by creating team roadmap, prioritizing project requests, assigning projects to ICs, tracking project progress, signing off on team deliverables, and carrying out project retrospectives
• Manages, motivates, mentors, and evaluates performance of the individual contributors on the team
• Uses statistics / experimentation skillsets to uplevel and maintain the team’s methodological rigor

About you

• Strong background in product analytics / data science.  Proven experience managing at least a small team
• PhD level understanding of statistics (PhD degree strongly preferred)
• 6+ years of experience in experimentation (A/B testing mostly; experience with geo-randomized experiments and quasi-experimental methods a strong plus)
• Proficiency in analytics tools and techniques (e.g., SQL, Python, R, Tableau)
• Excellent communication and leadership skills.
• Ability to translate complex data into actionable insights.

Nice to have skills 

• Strong background in customer and marketing data science (experience with geo-randomized experiments and quasi-experimental methods, particularly to estimate incrementality of brand marketing in traditional media, a strong plus)
• Experience in a multi-sided market or e-commerce company
• Reforge alum or knowledge of Reforge point of view on growth / product analytics

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $180,000 to $235,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Application Security Engineer

About the role:

This hands-on security engineering position will be part of StockX's Information Security Cloud & Application Engineering team, leading efforts to enhance the security of software development practices. Members of this team work with several stakeholders to ensure appropriate processes, procedures, and controls are adequately designed and implemented to meet StockX security requirements, mitigate risks, and ensure compliance. This is a critical IC role on the StockX Information Security team and will work with several stakeholders in Product, Engineering, Operations, Customer Service, Safety & Trust, & IT.

What you’ll do

• Assist software development architects on secure coding and architecture practices
• Assist with metric collection and application methodologies for internal information risk management efforts
• Consult with teams to ensure data is properly handled throughout our environment
• Collaborate with business, technology, project management, architecture and information security teams to deliver secure solutions that support our business
• Serve as a liaison between the business and IT for technical security projects
• Stay current on information security practices
• Perform qualitative risk assessments on systems and applications
• Work with information security analysts to ensure visibility and security controls are implemented and maintained
• Enhance technologies and processes for information security analysts
• Participation in one or more of the following:
• Maintaining the organization’s security information tools (AlienVault, Snyk, GitGuardian, ServiceNow, etc)
• Conducting code reviews and assisting with remediations across multiple apps and services (PHP, React, iOS, Android, NodeJS, etc)
• Help drive the shift left movement within StockX by implementing tooling within our CI/CD pipelines (DevSecOps)
• Driving best practices for AWS Cloud Security in greenfield projects, reviewing current practices, and auditing current policies/infrastructure
• Serving as a liaison between Compliance and Engineering to ensure we are meeting our regulatory requirements

About you

• 3 years in a technical IT security role
• GIAC, GSEC, OSCP or other security certifications preferred
• Experience with web application security, including OWASP Top 10 vulnerabilities
• Familiarity with SecDevOps and CI/CD best practices
• Knowledge of cloud security, including AWS
• Knowledge of container security, including Docker or Kubernetes
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Willingness to learn and get up to speed quickly.
• Excellent analytical, organizational, and communication skills. Ability to say No.
• Experience and ability to mentor senior and junior engineers in the team for best outcomes.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $145,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

We’re looking for a Manager, Sales/Use Tax to oversee all aspects of StockX’s Sales and Use Tax matters spanning compliance, audit and direct business advisory. In this role, you will be responsible for the preparation of monthly, quarterly, and annual U.S. state sales and use tax returns.

What you’ll do 

• Oversee the preparation of monthly, quarterly, and annual U.S. state sales and use tax returns
• Monitoring state and local tax legislation for changes relevant to StockX, researching and driving implementation of any relevant changes
• Support quarterly and annual financial statement processes including account reconciliations
• Preparing for and leading state and local sales and use tax audits
• Interact directly with internal business units to advise on the state and local tax implications of new business initiatives

About you

• 5+ years of experience in U.S. sales and use tax, previous public accounting experience a plus
• Avalara experience required, ideally with both the engine functionality and tax reporting module; Vertex (or other tax engine software) experience is a plus 
• Practical experience working with a tax engine (e.g. researching and picking product tax codes)
• Experience working with the tax accounting aspects of sales tax (e.g. account reconciliations and documenting uncertain tax positions)
• A degree in accounting or finance; CPA or equivalent license preferred
• A deep understanding of multi-state sales and use tax regulations
• Solid reasoning and judgment skills
• Proficient in Microsoft Excel with strong capabilities in VLookups and pivot tables
• Demonstrated experience with Avalara and a thorough understanding of sales tax nexus concepts; familiarity with other tax software is a plus
• Energetic and organized team player that excels in a fast-moving, hyper-growth setting
• Excellent communication skills with the ability to articulate complex tax concepts to team members and other groups internally
• Project management experience

Nice to have skills

• Mix of big 4 and in house experience
• Compliance-focused experience, ideally experience with business advisory/planning
• Experience working directly with engineering teams
• Audit support experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $170,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

We’re looking for a Senior Analyst with expertise in international indirect taxes and accounting to join our growing Finance team at StockX. In this role, you will be responsible for indirect tax compliance and tax accounts reconciliation for jurisdictions across Europe, Asia Pacific and North Americas. This role reports to the Senior Manager, International Indirect Tax.  

The Tax Team collaborates with stakeholders, both internal and external, to ensure the financial health of the StockX through accurate and timely tax filings, advising on business decisions, and maintaining compliance with federal, state, and international laws and regulations. In this critical role, you will join a group of strategic, detailed-oriented thinkers that thrive in StockX’s fast-paced, high-growth environment while working cross-functionally with our accounting, finance, legal, operations, marketing and product and engineering teams.

What you'll do

• Be responsible for the preparation and submission of indirect tax filings for the European, Asia Pacific and North American regions leveraging the assistance of internal and external resources.
• Be responsible for the tax accounts reconciliation to make sure accurate representation of the tax liability/asset in the Financial Statements.
• Research and analyze international indirect tax issues for the new business initiatives outlining VAT/GST impacts, tax requirements, and recommendations, including cross team coordination. 
• Assist with implementation of indirect tax strategies and projects.
• Build relationships with team members across StockX to ensure the Tax team is effectively partnering with various internal teams.
• Assist with external and internal audits and ad-hoc queries from the leadership and other stakeholders;

About you

• 4+ years of relevant tax experience in a corporate environment, public accounting firm or major law firm.
• Good understanding of key VAT/GST principles.
• Experience with big data in Excel.
• Experience of performing tax account reconciliation is essential.
• You are always looking for a better way to do things.
• A degree in law or accounting (CPA, Chartered Tax Advisor or equivalent), graduate degree in taxation strongly preferred.
• You are able to thrive in a fast-paced environment and quickly adapt to change with a desire to learn, and manage multiple projects and priorities simultaneously
• Detail-oriented individual who takes ownership of projects and possesses excellent analytical and problem solving skills.
• You have excellent written and verbal communication skills.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $80,000 to $135,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

We’re looking for a Vice President to lead our Tax Team and their global corporate tax efforts. The VP of Global Tax will be responsible for overseeing StockX’s global tax compliance, planning, structuring and reporting. The Tax Team collaborates with stakeholders, both internal and external, to ensure the financial health of StockX through accurate and timely tax filings, advising on business decisions, and maintaining compliance with federal, state, and international laws and regulations. In this critical role, you will join a group of strategic, detailed-oriented thinkers that thrive in StockX’s fast-paced, high-growth environment while working cross-functionally with our Accounting, Finance, Legal, Operations, Marketing, Product and Engineering Teams.

The position will report directly to the CFO and will initially manage a team of ~5 team members. 

What you'll do

• Serve as a key advisor to the CFO and lead and grow StockX’s existing global Tax team
• Develop and manage global tax functions, including all tax planning, structuring, accounting, reporting and compliance activities
• Build relationships with team members across StockX to ensure the Tax team is effectively partnering with our various teams
• Provide tax guidance, advice and risk management support for StockX’s growth strategy
• Prepare or review and conclude on analysis of complex issues, including tax accounting issues, with significant impact to StockX
• Responsible for reviewing and signing-off on all quarterly and annual tax accounting for financial and SEC reporting purposes, including balance sheet reconciliations, tax provisions, sales tax adjustments, and footnote disclosures
• Present quarterly updates on compliance, reporting and strategic planning to the Audit Committee
• Oversee federal, state and international income tax reporting and compliance functions including audit support 
• Responsible for all indirect tax compliance and audits (sales tax, VAT and customs & duties), including evaluating the financial, system, and operational considerations for compliance obligations; includes close partnership with StockX’s custom’s compliance organization
• Remain current on global tax legislative developments and related implications to provide financial, risk, and operational advice to management on any impacts to StockX
• Partner with internal and external teams on all M&A activity, including due diligence and post-acquisition integration efforts and related tax planning
• Implement and oversee all internal SOX controls for corporate taxes
• Create a development program for the StockX tax team, providing opportunities for the team to expand their knowledge and expertise in key areas
• Partner with external advisors to develop and maintain optimal global tax structures

About you

• 15+ years of experience in global corporate tax including previous public accounting experience and leadership experience in a public company setting
• Degree in accounting or finance; CPA or equivalent license expected
• In-depth knowledge of US GAAP tax accounting rules and pronouncements
• Direct experience with compliance (e.g. reviewing returns/provisions)
• Strong and effective communications skills, including the ability to synthesize complex tax issues and be able to communicate them clearly and succinctly to all levels
• Industry experience expected in global ecommerce / marketplace or Internet sectors and experience with global supply chain operations a plus; public company experience a must 
• Outstanding business acumen and action-oriented leader who gets things done 
• Relationship builder who inspires trust and confidence 
• Commitment to excellence and impeccable ethical standards and integrity
• Energetic team player, and a developer of talent that excels in a fast-moving, hyper-growth setting

Nice to have skills 

• Experience working for a marketplace company or a company that handles retail for physical goods (e.g. moving items cross-border, exposure to customs/interaction with tax, optimizing supply chains)
• Mix of public accounting and private company experience, preferably most recently working in-house
• Experience with business advisory, strategic planning
• Experience working with tech/engineering teams directly, identifying project implementation requirements, UAT, etc
• Tax authority audit experience
• Experience with projects such as implementing/swapping out tax engine providers, implementing a new ERP, etc
• While the role can be remote, the preference is to be in Detroit, MI or the Bay Area, CA.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $220,000 to $290,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Paid Shopping Specialist, you would be an integral part of our internal paid media team.  In this role, you will be responsible for the global strategy and execution of our international Paid Shopping activities. This individual would report directly to the Senior Manager, Search & Shopping, working directly alongside a Search Specialist and dedicated teams for Social and Programmatic media. Your scope would include the conception and execution of performance paid shopping campaigns, monitoring and improving feed health, reporting on channel-level performance while integrating with cross-functional teams to drive channel growth. This individual should have a deep understanding of the Paid Shopping landscape and a proven track record of success with large and dynamic international product feeds. 

What you’ll do

• Plan, execute, and optimize paid shopping campaigns
• Monitor and improve the delivery of a highly dynamic and large international product feed
• Collaborate with the Senior Manager of Search and Shopping to align strategies and goals with a comprehensive media plan
• Work closely with the Paid Search Coordinator to ensure cohesive and effective campaign execution
• Utilize your extensive experience within Google and Microsoft to activate and manage campaigns efficiently
• Develop and maintain a comprehensive testing calendar, staying ahead of industry trends and opportunities
• Analyze campaign performance data, providing insights and recommendations for continuous improvement
• Monitor and adjust budgets, bids, and targeting strategies to maximize ROI
• Stay abreast of emerging technologies and platform updates to drive continuous innovation
• Assist in Paid Shopping discussions and presentations, providing strategic insights and recommendations based on campaign performance analysis

About you

• Minimum of 3 years' experience in Paid Shopping
• Proven expertise in working with extensive and dynamic international product feeds
• Working knowledge of Paid Search and SEO and the role within the SERP
• Experience within e-commerce 
• Strong analytical skills with the ability to interpret data and draw actionable insights
• Detail-oriented with excellent organizational and project management skills
• Ability to collaborate effectively in a team-oriented environment
• Exceptional written and verbal communication skills

Nice-to-have 

• Bachelor's degree
• International experience within e-commerce

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

You’ll be joining a fast moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping develop the roadmap and support the execution of operations for the Safety & Trust team at StockX. This role is on the Safety & Trust team and will work cross-functionally with stakeholders in Market Integrity, Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

• Assist in developing, implementing and managing the StockX Safety & Trust strategy and program
• Work cross functionally with key stakeholders to develop anti-fraud controls, requirements and design to maximize project effectiveness
• Assist in managing dependencies, risks, and strategy to exceed departmental goals and objectives
• Assist with managing and driving multiple projects
• Collaborate with product owner to coordinate training plans for newly released functionality
• Use data and analytics to develop and implement new measures to reduce fraud and risk
• Partner with fraud operations teams to develop new defenses and improve efficiency in fraud defenses.
• Partner with Product & Engineering Teams to develop new tooling and features needed for fraud defenses.

About you 

• 3-5 years years experience in related fields (Fraud Operations, Safety & Trust, Payments Abuse)
• Experience with project management systems (Confluence, JIRA, etc...)
• Experience with data platforms (Tableau, Databricks, Datadog, etc...)
• Knowledge of e-commerce fraud, investigation, or chargebacks
• Excellent written, and verbal communication skills.
• Excellent presentation skills

Nice to have skills

• Marketplace experience
• Payments experience 
• Project Management Experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $70,000 to $105,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Coordinator of Paid Shopping, you would be an integral part of our internal paid media team.  In this role, you will be responsible for the global strategy and execution of our international Paid Shopping activities. This individual would report directly to the Senior Manager, Search & Shopping, working directly alongside a Search coordinator and dedicated teams for Social and Programmatic media. Your scope would include the conception and execution of performance paid shopping campaigns, monitoring and improving feed health, reporting on channel-level performance while integrating with cross-functional teams to drive channel growth. This individual should have a deep understanding of the Paid Shopping landscape and a proven track record of success with large and dynamic international product feeds. 

What you’ll do

• Plan, execute, and optimize paid shopping campaigns
• Monitor and improve the delivery of a highly dynamic and large international product feed
• Collaborate with the Senior Manager of Search and Shopping to align strategies and goals with a comprehensive media plan
• Work closely with the Paid Search Coordinator to ensure cohesive and effective campaign execution
• Utilize your extensive experience within Google and Microsoft to activate and manage campaigns efficiently
• Develop and maintain a comprehensive testing calendar, staying ahead of industry trends and opportunities
• Analyze campaign performance data, providing insights and recommendations for continuous improvement
• Monitor and adjust budgets, bids, and targeting strategies to maximize ROI
• Stay abreast of emerging technologies and platform updates to drive continuous innovation
• Assist in Paid Shopping discussions and presentations, providing strategic insights and recommendations based on campaign performance analysis

About you

• Minimum of 3 years' experience in Paid Shopping
• Proven expertise in working with extensive and dynamic international product feeds
• Working knowledge of Paid Search and SEO and the role within the SERP
• Experience within e-commerce 
• Strong analytical skills with the ability to interpret data and draw actionable insights
• Detail-oriented with excellent organizational and project management skills
• Ability to collaborate effectively in a team-oriented environment
• Exceptional written and verbal communication skills

Nice-to-have 

• Bachelor's degree
• International experience within e-commerce

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

We’re looking for a Director with expertise in US federal and state income tax to join our world-class Finance team at StockX. In this role, you will be responsible for income tax compliance, provision, transfer pricing and audit for the US (federal and state). You will also work directly with internal business partners to advise on the income tax implications of new product initiatives and programs. 

What you’ll do

The Tax team collaborates with stakeholders, both internal and external, to ensure the financial health of StockX through accurate and timely tax filings, advising on business decisions, and maintaining compliance with federal, state, and international laws and regulations. In this critical role, you will join a group of strategic, detailed-oriented thinkers that thrive in StockX’s fast-paced, high-growth environment while working cross-functionally with our accounting, finance, legal, operations, marketing and product and engineering teams. This role reports to the VP of Global Tax.  

In this role, you will:

• Research advanced income tax issues.
• Drive the implementation of income tax strategies and projects.
• Build relationships with team members across StockX to ensure the Tax team is effectively partnering with various internal teams.
• Partner with business leaders and work cross functionally with finance, treasury, legal, and external advisors to provide income tax advice and guidance.
• Provide regular and insightful communications to management regarding the evolving income tax and digital tax landscape and impacts to the business.
• Responsible for reviewing all income tax filings and quarterly/annual provision calculations.
• Responsible for reviewing transfer pricing policies and documentation.
• Monitor legislative changes at the federal and state levels to ensure compliance with applicable statutes and to proactively identify any planning opportunities.
• Assist or manage other ad hoc/special projects (e.g. Section 382 study, nexus study, M&A, sales/use/withholding tax, review business contracts, etc.) as needed.
• Manage and develop a small team.

About you

• 12+ years of relevant tax experience in a corporate environment, public accounting firm or major law firm.

Nice to have skills

• A degree in law or accounting (CPA, Chartered Tax Advisor or equivalent), graduate degree in taxation strongly preferred.
• Strong tax technical writing and research skills.
• Strong and effective communications skills, including the ability to synthesize complex tax issues and be able to communicate them clearly and succinctly to all levels.
• Detail-oriented individual who takes ownership of projects and possesses excellent analytical and problem-solving skills.
• Highly motivated and thrives in a fast paced and often ambiguous environment.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $160,000 to $190,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Senior Manager, Paid Search & Shopping, you will be a key player in shaping and executing our international digital advertising strategy. This role demands a seasoned professional with a proven track record in managing large and dynamic international product feeds, particularly within Paid Shopping, and a deep understanding of the Paid Search landscape. This individual must have a strong connection with data and results and help work cross-functionally to design and implement tests and report results. Your scope will include overseeing product feed structure and delivery health, channel pacing and results, and ongoing forecasting and financial alignment.  In this role, you will work closely with channel leaders across Paid Programmatic, Streaming, and Social and manage the workflow and career progression of 1-2  direct reports.

What you’ll do

• Lead the strategic development and execution of international Paid Shopping campaigns, managing large and dynamic product feeds to maximize performance and ROI.
• Oversee the Paid Search program, ensuring effective optimization strategies and continuous improvement in line with business objectives.
• Collaborate closely with the data analytics and finance teams to integrate data-driven insights into campaign strategies and budget allocation.
• Manage, mentor, and develop a team of 1-2  direct reports, fostering a collaborative, high-performance work environment.
• Implement A/B testing methodologies to optimize ad copy, landing pages, and other campaign elements.
• Stay current on industry trends, search engine algorithms, and emerging technologies to drive innovation in the Paid Search and Shopping space.
• Provide regular performance reports to senior leadership, offering insights and recommendations for improvement.

About you

• Minimum of 7 years of experience in Paid Shopping
• Minimum of 3 years of experience in Paid Search
• Prior experience leading a team
• Proven expertise in working with extensive and dynamic international product feeds.
• In-depth understanding of Paid Search best practices and strategies.
• Strong analytical skills and the ability to translate data into actionable insights.
• Experience working closely with data analytics and finance teams to drive performance improvements.
• Excellent leadership skills with the ability to inspire and develop a high-performing team.
• Exceptional organizational and project management abilities in a fast-paced environment

Nice-to-have

• Bachelor's degree
• Ecommerce marketplace or retail industry experience 
• A combination of in-house and agency experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $140,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role:

The Senior Director of Analytics will lead teams that specialize in delivering actionable insights that drive business value. Organizing and analyzing data from various sources to understand key pain points and opportunities from the numbers, the Senior Director will influence decision making. Within this role, the team member will use a range of tools and methodologies, including statistics and technical expertise, to generate results which highlight useful insights. This role requires high-level communications skills, a strong sense of urgency, and focus on how their team’s analyses will impact the business. 

What you’ll do:

• Head an organization of analytics leaders and senior level analysts that are partnered with many distinct areas of the StockX business.
• Foster and spearhead the analytics strategy at StockX. Ensuring that analyses are used efficiently and effectively as possible. 
• Consistently enable the team to deliver actionable insights that drive data-based decision-making on a wide range of initiatives from across many distinct business units
• Work closely with engineering, finance, marketing, and product to create holistic analytic solutions in an ever-changing business landscape.
• Turn numbers and data into clear, concise recommendations to assist executive leaders.

What you’ll need:

• Experience creating insights, providing solutions and exposing possible areas of opportunity
• Experience in designing and analyzing A/B tests. An understanding of confidence intervals and noise reduction techniques
• Comfort in presenting complex data insights to senior leadership.
• Business acumen and vision to create a roadmap for that Analytics team that will continue to best support the evolving needs of the company.
• 10+ years of applied experience working performing data analysis 
• 5+ years of leading high performing analytics teams
• Preferred Bachelor’s Degree in relevant field (Economics, Mathematics, Applied Statistics, Computer Science, Finance) or equivalent experience
• Deep domain knowledge in product & marketing analytics is a plus

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $200,000 to $275,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Coordinator of Programmatic & Streaming media, you would be an integral part of our internal paid media team. In this role, you will be responsible for the global strategy and execution of our Programmatic and Streaming media across platforms like DV360, The Trade Desk, MNTN, YouTube, and others. This individual would report directly to the Senior Manager, Programmatic & Streaming media and work closely with our teams across Paid Shopping, Search, and Social. Your scope would include the conception and execution of performance and brand media campaigns in each Programmatic digital platform. This individual should have expertise in Programmatic media activations across various platforms, as well as deep knowledge of ad tech, tracking, and customization and a strong attention to detail. 

What you’ll do

• Develop comprehensive programmatic media plans aligning with StockX company objectives and campaign goals
• Execute our media plans within Programmatic platforms and ensure proper end-to-end media tracking
• Conceptualize and execute an always-on-testing calendar with a data-driven foundation
• Collaborate with cross-functional teams to ensure seamless integration of programmatic strategies with broader marketing initiatives
• Leverage data insights to refine targeting strategies, optimize budgets, and maximize campaign ROI
• Partner with internal stakeholders to further deepen our Audience strategies and identify new customer segments while ensuring correct audience targeting and on-boarding
• Work closely with our Analytics team to ensure best-in-class tracking, measurement, and reporting, leveraging a deep understanding of digital analytics and tracking platforms
• Stay abreast of industry trends, emerging technologies, and platform updates to drive continuous innovation
• Assist in Programmatic discussions and presentations, providing strategic insights and recommendations based on campaign performance analysis

About you

• Experience in Programmatic media execution
• Demonstrated experience being hands-on, driving successful results using a variety of programmatic media

Nice-to-have

• Bachelor's degree
• Ecommerce marketplace or retail industry experience 
• Agency experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

As the Senior Manager, Programmatic & Streaming Media, you will lead the Programmatic and Streaming team within our internal paid media team. In this role, you will be responsible for the global strategy and execution of our Programmatic and Streaming media across platforms like DV360, The Trade Desk, MNTN, YouTube, and others. This individual must have a strong connection with data and results and help work cross-functionally to design and implement tests and report results. Your scope will include the conception and execution of both performance and brand media activations, multi-channel expertise, and deep knowledge of ad tech, tracking, and customization. In this role, you will work closely with channel leaders across Paid Shopping, Search and Social as well as manage the workflow and career progression of at least one direct report. 

What you’ll do

• Develop comprehensive programmatic media plans aligning with StockX company objectives and campaign goals.
• Integrate into our Brand and Creative teams to ensure creative excellence and further push the creative envelope using our Dynamic Creative partners
• Utilize in-depth knowledge of digital ad platforms, including Streaming, Performance Programmatic, and Brand Media, to optimize campaign performance and drive results.
• Collaborate with cross-functional teams to ensure seamless integration of programmatic strategies with broader marketing initiatives.
• Leverage data insights to refine targeting strategies, optimize budgets and maximize campaign ROI.
• Partner with internal stakeholders to further deepen our Audience strategies and identify new customer segments
• Work closely with our Analytics team to ensure best-in-class tracking, measurement and reporting, leveraging a deep understanding of digital analytics and tracking platforms.
• Stay abreast of industry trends, emerging technologies, and platform updates to drive continuous innovation.
• Lead Programmatic discussions and presentations, providing strategic insights and recommendations based on campaign performance analysis.
• Mentor and guide junior team members, sharing expertise and fostering professional development.

About you

• Extensive experience in programmatic media
• Prior experience leading a team
• Demonstrated experience being hands-on/hiring and managing media buyers
• Proven ability in developing and building robust testing and optimization plans for campaigns and deep programmatic partner knowledge

Nice-to-have

• Bachelor's degree
• Ecommerce marketplace or retail industry experience 
• A combination of in-house and agency experience

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $120,000 to $140,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you'll love this role

The Global Customs Compliance Customs Analyst will work cross-functionally, supporting all StockX sites and team members in complying with global Customs regulations. This role will report to the N. American Customs Compliance Manager and will also support the Director of Global Trade & Compliance in identifying opportunities for process improvements and cost savings, root cause analysis, developing corrective actions, performing internal Customs audits, SOP development, Best Practices, and Customs Compliance software implementation. Accuracy, having a sense of urgency, and being team-oriented are of the utmost importance to the organization. This role is organized under the Legal and Compliance Team at StockX.

What you'll do

• “Triage” customs and trade issues that have arisen the evening before, during the day, prioritize tasks and complete
• Be the lead for intra company global shipments 
• Take ownership of auditing import and export Customs declarations, Tariff Codes, Incoterms, etc. and following related record keeping processes
• Work closely with the sites, team members, freight forwarders, and Customs Brokers to correct any anomalies to minimize import/export shipment delays due to Customs compliance issues, including possible training
• Ability to review the product catalog to identify and action any possible Customs compliance constraints
• Monitor cost-effectiveness and performance metrics, established with the Customs team, of freight forwarders and Customs brokers
• Advise any deficiencies, make Customs training recommendations when gaps are discovered, and identify areas for structural, organizational, and process improvement within our organization.
• With the direction and support of the North American Customs Compliance Manager and Director of Global Trade & Compliance, support the development of the global Customs program and all related policies/procedures to ensure compliance with all applicable laws, statutes, and regulations across the StockX global network.
• Documenting potential Customs issues and being able to communicate with your leader, team members, Operations, Finance, and other parties as deemed relevant
• Providing monthly reporting of internal Customs audits of Customs clearance reports and annual recurrent site audit reviews
• Establish transparency and maintain urgency in meeting monthly goals
• Identify opportunities to continue to build the efficiency of the Customs team
• Occasional travel to StockX regional facilities or, if applicable, StockX headquarters (Detroit, Michigan, USA)
• Provide assistance for additional tasks as needed

About you

• A minimum of 3 years experience in the Customs field
• Sense of urgency to perform tasks to timelines
• Comfortable working independently on a small team in a fast-paced work environment

Nice-to-have skills

• Bachelor's degree 
• Expertise in Slack and help ticket management 
• Experience with MIC trade software 

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $85,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

You’ll be joining a fast moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping devise, drive and execute the strategy and roadmap for the Safety & Trust team at StockX. This is a critical leadership role on the Safety & Trust team and will work cross-functionally with stakeholders in Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

• Assist in developing, implementing and managing the StockX Safety & Trust strategy and program
• Set vision, communicate clearly to the cross functional teams, and drive clarity regarding the safety & trust strategy.
• Plan and direct complex project and program schedules, budgets, monitoring and tracking
• Work cross functionally with key stakeholders to develop anti-fraud controls and design requirements to maximize project effectiveness
• Manage dependencies, risks, and strategy to exceed departmental goals and objectives
• Own key execution milestones and be the accountable individual internally for Safety & Trust initiatives
• Manage and drive multiple projects
• Manage and build strategic vendor partnerships and relationships to power our business
• Provide consistent and comprehensive status reports, project updates, and issue management & resolution
• Collaborate with Product Team to coordinate training plans for newly released functionality 
• Collaborate with Data Team to develop reporting around newly released functionality
• Provide reporting and metrics to senior leadership 

About you 

• 5-7 years years experience in related fields (Strategy, Program Management, Fraud, Product Management, Safety & Trust) 
• Experience with project management systems (Confluence, JIRA, etc…)
• Ability to cooperate across organizational/department boundaries to reach mutual goals
• Excellent written and verbal communication skills
• Excellent presentation skills
• Proven analytical, problem solving and project management skills

Nice to have skills

• Experience with data platforms (Tableau, Databricks, Datadog, etc…)
• Knowledge of e-commerce fraud, investigation, chargebacks or payments.
• PMP or equivalent certification

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $130,000 to $150,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

This hands-on security engineering position will be part of StockX's Information Security Cloud & Application Engineering  team, leading efforts to enhance security of software development practices. Members of this team work with several stakeholders to ensure appropriate processes, procedures, and controls are adequately designed and implemented to meet StockX security requirements, mitigate risks, and ensure compliance. This is a critical IC role on the StockX Information Security team and will work with several stakeholders in Product, Engineering, Operations, Customer Service, Safety & Trust, & IT.

What you’ll do

• Assist software developers with secure coding and architecture practices
• Assist with metric collection and application methodologies for internal information risk management efforts
• Consult with teams to ensure data is properly handled throughout our environment
• Collaborate with business, technology, project management, architecture and information security teams to deliver secure solutions that support our business
• Serve as a liaison between the business, product, and engineering for technical security projects
• Stay current on information security practices
• Perform threat modeling, security reviews, and pen testing
• Manage and monitor bug bounty program
• Work with information security analysts to ensure visibility and security controls are implemented and maintained
• Enhance technologies and processes for information security analysts
• Mentor other information security team members
• Participation in one or more of the following:
• Maintaining organization’s security information tools (AlienVault, Snyk, GitGuardian, HackerOne, etc)
• Conducting code reviews and assisting with remediations across multiple apps and services (PHP, React, iOS, Android, NodeJS, etc)
• Help drive the shift left movement within StockX by implementing tooling within our CI/CD pipelines (DevSecOps)
• Driving best practices for AWS Cloud Security in greenfield projects, reviewing current practices, and auditing current policies/infrastructure
• Serving as a liaison between Compliance and Engineering to ensure we are meeting our regulatory requirements

About you

• 6 years of application security experience 
• Bachelor’s degree preferred but not required
• GIAC, GSEC, CISSP, OSCP or other security certifications preferred
• Experience with web application security, including OWASP Top 10 vulnerabilities
• Familiarity with SecDevOps and CI/CD best practices
• Knowledge of cloud security, including AWS
• Knowledge of container security, including Docker or Kubernetes
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Willingness to learn and get up to speed quickly.
• Excellent analytical, organizational and communication skills. Ability to say No.
• Experience and ability to mentor senior and junior engineers in the team for best outcomes.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $140,000 to $160,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Why you’ll love this role

This hands-on security engineering position will be part of StockX's Information Security Cloud & Application Engineering team.  This team is responsible for leading efforts to enhance the security of the cloud infrastructure and applications all across StockX. Members of this team work with several stakeholders to ensure appropriate processes, procedures, and controls are adequately designed and implemented to meet StockX security requirements, mitigate risks, and ensure compliance. They provide ongoing engineering support for security systems in our cloud native environment.  This is a critical IC role on the StockX Information Security team and will work with several stakeholders in Product, Engineering, Operations, Customer Service, Safety & Trust, & IT.

What you’ll do

• Partner with the Platform Engineering and IT teams to design, implement, and manage security measures for our AWS & Azure cloud infrastructure.
• Collaborate with cross-functional teams to automate and expedite integration of security best practices into the entire development lifecycle, from design to deployment.
• Use available tooling to assess risks and vulnerabilities and implement strategies to mitigate and remediate identified security risks.
• Automate enforcement security of policies and related controls for AWS cloud services and data protection.
• Monitor and respond to security incidents, conduct investigations, and implement incident response procedures as needed with confidentiality and professionalism.
• Design and implement identity and access management (IAM) solutions for secure access control.
• Partner with other teams to ensure IAM controls are part of a defense in depth strategy
• Ensure the continuing operation and effectiveness of key identity and access management controls
• Stay abreast of the latest cloud security trends, threats, and vulnerabilities, and implement proactive measures to address emerging risks.
• Possess knowledge of reliable and low-touch infrastructure using technologies such as Terraform, Kubernetes, and Docker supported by other engineering teams.
• Provide mentorship and guidance to junior members of the security team.
• Ability to quickly analyze logs and configurations using; Python, JQ, cURL, etc.
• Integrate application security tooling within the existing CI/CD environment to improve application security.

About you

• 4-7 years of relevant security experience.
• Bachelor's degree preferred but not required.
• Cyber security certifications preferred e.g. CISSP, CISM, Security +, AWS Security
• Strong experience with cloud native environments and with multiple cloud services providers
• Experience with scripting across multiple cloud providers and infrastructure APIs to analyze security posture and configurations.
• Detailed understanding of cloud and network security
• Experience reading other engineer’s code across a number of languages to identify security issues.
• Understanding of modern cloud technology components and deployment patterns: containers, Kubernetes, serverless, infrastructure as code, etc.
• Experience with OAuth/SAML techniques and OIDC
• Deep understanding of Identity & Access Management security controls and tooling
• Strong understanding of securing distributed cloud and on-premesis networks using security groups, network ACLs, VPNs, and WAFs among other technologies
• Strong understanding of security monitoring tools for cloud environments such as CSPM, CASB, cloud audit logs such as AWS Cloudtrail, etc
• Strong understanding of application security tools such as Snyk, Sonarcloud, Dependabot or Renovate, GitGuardian, etc 
• Technical understanding of how threats like Spam, Phishing, DDoS Attacks, Brute Force Attacks, SQL Injections, XSS are executed and how to protect against them across an organization.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $140,000 to $160,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.