The Technical Support Specialist’s main responsibility is to troubleshoot complex customer cases. Technical Support Specialists are responsible for troubleshooting issues with the Elation and Passport applications via email, phone, and screenshare. Technical Support Specialists collaborate with other members of the team, as well as other customer facing teams and external vendors. Technical Support Specialists are experts on the Elation and Passport applications, attentive to detail, can manage multiple tasks at a time and have strong collaboration skills. Technical Support Specialists are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and empathetic in their approach to our work. 

Responsibilities

[65%] Field customer issues which involve common application/technical troubleshooting including log analysis, routine escalations and vendor communication.

• [15%] Collect pertinent information from customers and escalate cases when needed
• [10%] Mentor and assist with training for Senior Customer Support Specialists
• [10%] Assessing and addressing knowledge gaps by identifying and providing feedback as well as through building or suggesting articles or other SOPs.
• Participate in weekly urgent shift rotation
• Participate in 2 to 3 weekend/holiday on-call rotations per year

Personal Qualifications

• Manages time effectively and works independently, self-starter
• Detail oriented and able to manage multiple tasks at once
• Collaborates effectively with both customers and internal teams
• Empathetic in their approach to work, and passionate about the user experience we support
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to leads or manager 

Bachelor’s degree or equivalent experience

• 1-2 years of experience in a customer service, customer-facing or healthcare environment 
• 1 year of experience in a technical support role is recommended
• Familiarity with Salesforce, Jira & Looker platforms is recommended

Salary: $60,000 - 70,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivatedChargeback Operations Analystwho is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our Chargeback Manager on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm - Central Time. This will be a non-exempt/hourly position.

What You'll Do:

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
• Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis. 
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
• Understand our systems and tools; investigate account patterns through data analysis. 
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools. 
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. 
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. 
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

What We Look For:

• Bachelor's degree from an accredited institution 
• Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents 
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment 
• Attention to detail and ability to multitask 
• Excellent problem-solving and analytical skills 
• Strong business judgment and communication skills 
• Ability to self-start and work with minimal supervision after training 
• Able to work through holidays 

Preferred Qualifications 

• 2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus
• Ideal candidate will be available to start within two weeks following an offer 

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

OffSec is looking for a self-driven, highly motivated and organized Project Manager/Scrum Master for our Project Management Team. The role will likely be split evenly between two areas of responsibility.

Scrum Master: In this area, the person will be responsible for managing the sprints and associated tasks for up to two software development teams, facilitating all meetings/Scrum ceremonies, mentoring and motivating the teams to improve their processes and eliminate impediments. Must have software development project management experience, and a strong sense of organization, attention to detail, and a proven ability to guide others to deliver outstanding results in a timely manner. The position will help the team perform at their highest possible level, protecting the team from distractions both internal and external.

Project Manager: In this area, the person will be responsible for managing up to 3 medium-sized projects, which will typically be related to those of their development team(s). They’ll need to work with stakeholders across the organization to get agreement on project definition and goals, identify all the work needed, build project plans based on available resources, report on progress and productivity, and coordinate release activities.

Duties and responsibilities

• Leads multiple software development teams, employing Agile Scrum methodologies to deliver business value efficiently. Prioritizes collaboration with product managers to ensure alignment with business objectives.
• Facilitates technical and Scrum meetings to advance project goals. Requires expertise in JIRA for task management, with Monday.com experience preferred
• Engages in project, capacity, and roadmap planning, demonstrating flexibility and fostering strong team collaboration, particularly with engineering, infrastructure, and DevOps teams.
• Acts as a primary communicator, effectively managing project-related information within the team and the wider organization, ensuring all stakeholders are kept informed.
• Serves as a dynamic team motivator and leader, committed to removing obstacles, resolving or escalating issues proactively, and cultivating a productive environment where team members feel empowered and have a strong sense of ownership.
• Embraces a culture of excellence and continuous improvement, leading by example and encouraging knowledge sharing among team members.
• Determines and manages tasks, issues, risks, and action items.
• Ensures team(s) maintain focus on quality and consistent deliveries
• Provides visibility into delivery targets, commitments, and progress at weekly calls with management and stakeholders
• Works with the Product Owner and stakeholders to prepare for product launches including setting the launch date, creating launch checklists and then overseeing launch activities on the go live date
• Documents and updates project and process related documentation
• Demonstrates an attitude of team focus to accomplish overall project goals, maintains a ‘we’re all in this together’ approach.
• Remove obstacles and create clarity and consensus to lead decisions on end to end solutions.
• Facilitates various meetings related to ongoing operations and project execution.

Qualifications

• BS/BA in related field or equivalent combination of relevant experience and education
• 3-5 years previous experience in Project Management or using Agile methodology
• At least 1 year of experience working with engineering or development teams
• Preferred basic familiarity with technical IT related topics including: programming, networking, webservers and VMWare.
• Strong analytical, planning and organizational skills, with the ability to effectively multi-task.
• Excellent spoken and written communication as well as receptive listening skills.
• Experience working with global teams in varying time zones and remote locations.
• Ability to accomplish goals by managing and influencing individuals to meet deadlines on time.
• Proven experience implementing standard project management and SDLC methodologies and best practices.
• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
• Experience using Slack, Jira, Confluence, and Monday.com
• Willing to work non-traditional hours (nights, weekends, holidays, as needed).
• Strong knowledge in the G Suite of products: Gmail, Drive, Docs, Sheets, Slides
• Comfortability or experience working on a Mac machine.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. Must be located in Philippines. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Your Role

We’re looking for a Product Director to join our team, someone who’s passionate about translating the needs of North American club and high school sports organizations into a product vision—then guiding our team to bring it to life.  

As a Product Director, you’ll: 

• Own the vision. You’ll work with other leaders to set the strategy for our Competitive business unit, then maintain a product vision and roadmap that’s strategically aligned. You’ll also communicate your vision to your team(s), stakeholders and company leadership to ensure understanding and buy-in.
• Set customer-centric product outcomes. You’ll be the expert in the customers and the products in the Competitive market. You’ll use engagement and usage funnels as indicators of business outcomes (e.g., renewal, new sales, cost reduction). 
• Be responsible for products. Through the lifecycle of discovery, growth, maturity and sunset, the buck stops with you.
• Guide discovery. You’ll help your team come up with new ideas, quickly throwing out the bad and ramping up the good.
• Collaborate.As a partner to the Senior Engineering Director and other product leaders, together you’ll make sure the collective product team on the business unit is healthy, effective and efficient.
• Be a coach.You’ll manage, grow and inspire a team of Product Managers. 

Location

Our priority is to hire someone for this role who lives near our office in Lincoln or Omaha, but we're also open to remote candidates in the U.S. who live in the central or eastern time zones. The following states are possible locations for remote hires: AL, FL, GA,, IL, IN, IA, KS, KY, LA, MA, MI, MN, MO, NE, NH, NC, OH, OK, PA, SC, SD, TN, TX, VA, and WI.  

Must-Haves

• Product management experience.You have worked in a product management role for at least ten years and have owned multiple different product strategies.  
• SaaS Expertise.Your background includes product leadership experience at a Software-as-a-service company.
• People-leadership experience.You have formally lead a team of other product managers and can get buy-in on your ideas without resorting to command-and-control tactics. You’re passionate about servant leadership and our values when it comes to others.
• Product management acumen.  You have created large product strategies and roadmaps, influencing others to deliver on key business objectives.  You know the most effective ways to drive discovery, growth, maturity, and sunset of products you are responsible for. 

Nice-to-Haves

• Multi-level leadership experience. You’ve led direct reports that have their own direct reports.  
• Passion for sports.  Whether you’ve played sports competitively or are just a fan, being able to relate to athletes and fans will go a long way to being an effective product leader at a sports technology company.  

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

WELCOME to Aetion!We are a global leader in science-driven technology using real-world evidence to provide innovative healthcare solutions. Our Discover and Substantiate applications, powered by the Aetion Evidence Platform, are used to evaluate the safety, effectiveness and value of medications, delivering better outcomes to patients, medical professionals, and clients. We’ve partnered with top biopharma companies and are backed by leading venture capital firms to help increase our medical research and expand our product line. Aetion is headquartered in the US and has expanded throughout Europe with a Research and Development Hub in Barcelona. 

Aetion and Aetion’s leadership are recipients of several prestigious awards: 

• Parity.org’s 2024 List of Best Companies for Equal Advancement Opportunities
• Digital Health New York’s 2024 New York Digital Health 100
• Newsweek's World's Best Digital Health Companies of 2024 

Come join us! 

PERKS of being an A-Teamer: 

• 25 vacation days
• Daily in-office lunch stipend (and a fully stocked kitchen)  
• Sabbatical opportunity after five years of employment 
• Commitment to professional development opportunities 
• Employee-led initiatives including annual company-wide innovation day & DEI resource groups 
• Comprehensive private health coverage w/ out-of-network reimbursements options 
• Peer & company recognition programs
• Monthly educational lunch & learns
  

DESCRIPTION:
As a Scientific Analyst on Aetion’s Science team, you will contribute to client research studies using our Substantiate analytical software. You will partner with other epidemiologists on your project team to execute real-world data analytics and delivery study results. 

RESPONSIBILITIES: 

• Work with Aetion team members and clients to implement detailed study protocols for scientific use cases and validation studies using our analytical software, with regular support and input from senior team members.
• Develop an understanding of the Substantiate software, and share that understanding with teammates through verbal and written discussion and communications.
• Support, with input from senior team members, client help tickets and requests regarding Aetion products.
• Contribute, with support from senior team members, to the development and maintenance of internal and client-facing resources for customers’ adoption and use of Aetion products and services, such as use-case-driven platform demonstrations, data dictionaries and other key materials including documentation and knowledge base articles.
• Support the development and maintenance of Aetion’s scientific assets such as study templates, definition library of clinical conditions, and other deployable scientific components.

QUALIFICATIONS: 

Basic Qualifications

• Relevant advanced degree (Bachelor’s degree or equivalent) in sciences, social sciences (Public Health, Health Economics or Epidemiology), or a related analytic field.
• At least 1 year of experience in a research or analytic area, or equivalent. Such experiences can include part-time work, summer jobs, and/or research conducted at school.
• Fluency in English required (written and oral communication).

Preferred Qualifications

• R programming experience
• Experience with cross-functional teams is a plus.
• Ability to travel occasionally to other Aetion offices or to client sites.
• Outstanding attention to detail and organizational skills.
• Strong ability for critical thinking.
• Strong ability to quickly learn new tools.
• Strong ability to self-motivate and manage conflicting priorities in a fast-paced environment.
• Excellent communication in verbal and written form.
• Eager to “get things right.”

Aetion is an Equal Opportunity Employer. Aetion is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

How will this role have an impact?

• Reviews health risk assessments/evaluations to determine completion and compliance with CMS guidelines on a timely basis.
• Reviews and assesses the accuracy, completeness, specificity and appropriateness of diagnosis codes identified in the health risk assessments/evaluations.
• Reviews health risk assessments/evaluations to accurately and completely assign all ICD-9/10 codes that are clinically identified and supported in the assessment/evaluation on a timely basis.
• Communicates timely and effectively with supervisor regarding issues with the health risk assessments/evaluations and/or corrections required to the health risk assessments/evaluations.
• Understanding the relationship between IC-9/10 coding and HCC (hierarchical condition category) coding.
• Utilizes advanced, specialized knowledge of medical codes and coding protocol by providing guidance to the Director of Coding to ensure the organization is following Medicare coding protocol for payment of claims.
• Demonstrate a commitment to integrating coding compliance standard into coding practices. Identify, correct and report coding problems.
• Maintain adequate knowledge of compliant coding procedures related top Medicare Risk Adjustment.
• Maintain coding credentials
• Complete special projects as assigned by management, which require defining problems, and implementing required changes.
• Follows all legal and policy requirements for HIPAA protected data.
• Actively demonstrates teamwork at all times.
• Ability to work overtime.
• Is able to meet and maintain required accuracy and efficiency standards.

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBR

Overview

As the SEO Manager, you will be pivotal in enhancing Instacart's digital presence and user engagement. Your expertise in SEO and content strategy will drive traffic growth, support new initiatives, and solidify our position in the online marketplace.

About The Role

In this role, you will lead the creation and optimization of content across Instacart's digital platforms. By implementing effective SEO strategies, your work will directly influence our site's visibility and user engagement. Expect to collaborate with various teams and external vendors, ensuring that all SEO practices align with our business goals and brand voice.

About the Team

You will be part of a dynamic marketing team that thrives on innovation and collaboration. Working closely with SEO content managers, social media teams, and internal stakeholders, you will guide the development and execution of content that resonates with our audiences and adheres to SEO best practices.

About the Job

• Content Optimization: Develop and refine SEO strategies for content creation, enhancing visibility and engagement.
• Cross-functional Collaboration: Work alongside Marketing, Product, Engineering, and Data Science teams to prioritize SEO in company projects.
• Link Building Strategy: Oversee and execute link-building initiatives, including managing external vendors and partnerships.
• Editorial Calendar Management: Collaborate on content schedules, ensuring timely publication and alignment with SEO goals.
• Analytics and Reporting: Monitor, analyze, and report on the effectiveness of SEO efforts, utilizing tools like Ahrefs, SEMRush, and Moz.

About You

Minimum Qualifications

• Bachelor's degree or equivalent experience.
• At least 1 year of experience in SEO or 4+ years in Marketing, Online Marketing, Public Relations, etc.
• Strong project management and organizational skills.
• Proficiency in using SEO tools (Ahrefs, SEMRush, Moz).
• Exceptional communication and relationship-building skills.
• A problem solver able to work autonomously.

Preferred Qualifications

• Established network of industry contacts for link-building efforts.
• Experience moderating and engaging with online communities.
• Creative and strategic thinking abilities.

#LI-Remote