At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Job Summary:
Our Business Applications team strives to challenge the reactive standards that have become commonplace in the IT industry. We are strategic partners in the business with the direct capability, empowerment, and desire to solve complex business problems with clever combinations of people, processes, and technology. We are disruptors who consistently innovate around our technology stack, dig deep to understand business problems, and move quickly and decisively to provide value and solutions to our business.
As a Business Applications Admin at Podium, you will participate in the optimization of our internal systems and operations around Salesforce.com along with other internal tools and applications. You will be a critical part of refining Podium’s growing business by providing scalable data storage methods and code. If you are someone who is passionate about building a business, creative problem-solving and you thrive in a fast-paced, growth-focused environment, then this is the right role for you! We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow your experience in operations and system administration.
What you will be doing:
- Provide timely operational and technical support for the Post Sales side of the business
- Implement enhancements to system constructs such as user interfaces, fields, validations, and automations based on Post Sale priorities
- Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions
- Follow established best practices for development and deployment processes across all supported systems (SFDC, Saasquatch, Calendly, Gong, Salesloft, etc)
- Perform data manipulation operations in production systems including updates, inserts, and merges)
- Diagnose and resolve system bugs and issues identified by business and operations teams
- Participate in pre-deployment reviews
- Monitor performance of supported applications and proactively communicate and resolve identified issues
What you should have:
- Experience with Salesforce Automations
- Some background in supporting CRM and ERP technologies
- Passion for delivering valuable, meaningful and data-driven solutions
- Experience with data analytic tools and utilizing SOQL/SQL
- Proficient ability to diagnose system issues based on error codes or screenshots provided by end users
- Ability to understand and adapt to rapidly changing priorities in a high-growth environment
- Strong collaboration and problem-solving skills
What we hope you have:
- Salesforce administrator experience
- Salesforce admin certification
- Experience using or supporting Post Sales technologies such as Service Cloud, Saasquatch, Calendly
- Experience with Jira or other ticket management tools
- Experience working in a time-sensitive service desk environment
BENEFITS
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
- Additional benefits for fully remote employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
