Available location: Amsterdam, Netherlands

What you’ll do

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.

The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. 

All the resources and training required to be effective for the role, will be provided. 

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.

Additional experience might include a combination of the skills below:

• 3-to-10 years of experience in the IT industry (early or mid-level experience).
• Excellent communication and presentation skills with strong command of business English & Dutch, French would be considered a plus. 
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
  • Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
  • Can explain the difference between authoritative DNS & recursive DNS?;
  • You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some (10-15 days per quarter) travel without travel restrictions: we expect to travel to customer offices, conferences and/or do talks.

Bonus!

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends in Security such as Zero Trust.

Available Location: London, Lisbon, Munich, Amsterdam

What You’ll Do

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.

The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.

All the resources and training required to be effective for the role, will be provided.

Examples Of Desirable Skills, Knowledge And Experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.

Additional experience might include a combination of the skills below: 

• 3-to-10 years of experience in the IT industry (early or mid-level experience).
• Excellent communication and presentation skills with strong command of business English and (where appropriate) one or more languages of the regionally aligned sales team you will be supporting. 
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
• Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
• Can explain the difference between authoritative DNS & recursive DNS?;
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some (10-15 days per quarter) travel without travel restrictions: we expect to travel to customer offices, conferences and/or do talks. 
• Fluency in Russian 

Bonus! 

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends in Security such as Zero Trust. 

Who We’re Looking For:

We’re looking to add a Software Development Engineer to the LAMP Development Team. You’ll work on everything from our customer-facing web application using open source frameworks, to highly-available RESTful services. You'll bring solid experience in emerging and traditional technologies such as: node.js React, Python, REST, JSON, XML, Ruby, HTML / HTML5, CSS, NoSQL databases, relational databases, Terraform, Azure Cloud Infrastructure to name a few.

To be successful in this role, you will need extensive knowledge of programming languages and the software development life cycle.

What You’ll Be Doing

• Participate in code release and production deployment, have an aggressive approach to fixing bugs and defects
• Design, develop, and test software applications in an agile environment
• Participate in programming activities, monitoring, and evaluating system performance
• Design and implement new application features
• Meet deadlines and develop automated solutions that work with a high degree of reliability
• Provide ongoing maintenance, support and enhancements in existing systems and platforms
• Work alongside other engineers on the team to elevate technology and consistently apply best practices
• Configuring and manage Cloud monitoring, logging, and setting up alerts
• Design, develop, and maintain APIs, databases, protocols, cloud, and data formats
• Collaborate and review code with other developers to ensure a consistent level of technical standards set by the team
• Work directly with Business Systems Analysts and the Chief Architect to ensure that the intersecting data and business processes in the Enterprise Applications ecosystem are efficient and high fidelity
• Create documentation for solutions and processes implemented or updated to ensure team members and stakeholders can correctly interpret it
• Build and maintain integrations that connect the application ecosystem with the product and cloud systems
• Develop and support our ETL environment by recommending improvements, monitoring, and deploying quality and validation processes to ensure accuracy and integrity of data
• Engage in logical and physical design of databases, table creation, script creation, views, procedures, packages, and other database objects
• Design and implement processes and/or process improvements to help the development of technology solutions

Your Skills and Experience (If Order of Importance):

• 3+ years of overall software development experience
• 3+ years’ experience deploying software in virtual or cloud environments
• 3+ years’ experience with development technologies such as TypeScript, React, NodeJS, GraphQL
• 3+ years’ experience with data platforms such as MongoDB, Elasticsearch and RobbitMQ
• Strong Proficiency with Azure cloud technologies such as Function, Data Factory, Front Door, Application Gateway, Terraform, Kubernetes, Key Vault and Velero
• Experience working with API management (i.e., Apigee, Postman, Swagger)
• Experience with SQL and relational databases
• Experience with applications/tools to capture, manage and communicate business and technical requirements (i.e., Jira, Confluence, Azure DevOps, etc.)
• Strong diagnostic skills and ability to research, troubleshoot, and logically determine solutions
• Ability to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Comfortable managing multiple and changing priorities, and meeting deadlines
• Highly organized, detail-oriented, excellent time management skills
• Excellent written and verbal communication skills

It’s a Plus If You Have Any of These:

• Experience working with Databricks

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivatedFraud Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Fraud Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work one of the shifts listed below full-time:

• Sunday - Thursday between 8:00 am - 4:30 pm (Turkish time) / 12:00 am - 8:30 am - Central Time.
• Tuesday - Saturday between 8:00 am - 4:30 pm (Turkish time) / 12:00 am - 8:30 am - Central Time.

This will be a non-exempt/hourly position.

Compensation: 

The compensation for this position is $1500 - $1800 USD/ GROSS per month. 

What You'll Do:

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

What We Look For:

• Bachelor's degree from an accredited institution
• Minimum 1 year of experience in investigating and resolving fraud incidents
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Ability to self-start and work with minimal supervision after training
• Able to work through holidays
• Minimum GPA of 3.5 out of 4.0

Preferred Qualifications 

• Work experience in fintech, payments, lending, banking, or financial institutions is a plus
• Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree a plus
• Experience in using database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus
• Ideal candidate will be available to start within two weeks following an offer

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

The Basics:
The Senior Cloud Cybersecurity (CCS) Security Engineer (IAM) will collaborate with Detection, Security, and Software Engineers to build, operate, and defend Tanium Cloud's Identity and Access Management (IAM) in AWS, Azure, and Kubernetes cloud hosting services. You will be an integral part of the Tanium Cloud security engineering for IAM, responsible for the design, implementation, and operation of preventative and detective controls to identify, assess, and counter risks and threats before impacting Tanium Cloud.

What you'll do:

• Build and operate Tanium Cloud's Identity and Access Management (IAM) in Azure, AWS, and Kubernetes as infrastructure-as-code and policy-as-code using DevOps methodologies for multiple CCS owned cloud environments.
• Design and implement our security strategy and controls with Security and Software Engineering teams for just-in-time and just-enough access for human and machine identities with Tanium Cloud services and cloud resources.
• Continuously evaluate and enhance the design and effectiveness of IAM security measures and establish an ongoing program to advance our IAM security and close gaps in our defensive posture.
• Proactively characterize unauthorized activity and malicious behaviors against our Tanium Cloud internal and external IAM services with Detection Engineers.
• Develop tailored IAM detections  and enforcement policies, perform testing, and implement automation to monitor, assess, and audit security information using SecDataOps and detection engineering best practices.
• Stay up to date with the latest IAM security threats, vulnerabilities, and industry trends to proactively enhance security prevention and detection measures.
• Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team's work
• Be on periodic on-call for triage of critical alerts from detections and systems

We're looking for someone with:

Education:

• Bachelor's degree or equivalent experience 
• Cloud Security, IT Security, or related technical field preferred 

Cloud IAM Security Engineering Experience

• 5-7 years of experience in cloud security prevention, detection, response for public cloud systems (e.g. AWS, Azure) within a DevOps environment.
• 5+ years of experience in building and operating cloud-based Identity and Access Management with AWS and Azure as code, including cloud organizations, account, identity, access secrets, role, and policy management for both humans and machines.
• 3+ years of hands-on experience in securing identity and access controls for cloud-hosted Kubernetes clusters and their workloads (i.e. custom RBAC roles, workload identities, Open Policy, Operator Framework, Service Meshes, Hierarchical Namespaces ) with K8 service teams, preferably on AKS and EKS
• Explicit hands-on experience using infrastructure-as-code (i.e. Terraform, CloudFormation, ARM) to manage cloud IAM service configurations, such as Azure Entra ID, Azure MyApps, Azure Policies, AWS Organizations, and AWS Organizations Service Control Policies (SCP).
• Familiar with SAML2, OAuth2, and OIDC for Single Sign On (SSO) with federated identity access brokers (i.e. MyApps, Cognito, KeyCloak) for internal and external customer use.
• Experience in detection engineering methodologies, such as building detection cases, proactively identify known and unknown cyber threats, advisory behavior
• Experience in using security query or analytic tools for security data analysis, such as SQL, KQL, or SPL, to enable SecDataOps
• Build and improve IAM security playbooks and runbooks for automating security detection and response
• Solid understanding of modern attacker tactics, techniques, and procedures (TTPs) against cloud provider, Kubernetes, and open source IAM services (e.g. MITRE ATT&CK, building threat intelligence, etc.)
• Prior experience implementing and tailoring identity, authentication, and authorization security controls from ISO 27001, SOC 2, or NIST SP 800-53 security control frameworks for confidential workloads.

Engineering Experience

• Utilize robust analytical and problem-solving capabilities to confirm our hypotheses using precise data and in-depth root cause investigation.
• Experience using high-level programming languages (Go, Python) to produce detection-as-code, tools, and automations
• Experience managing cloud infrastructure as infrastructure-as-code (e.g. Terraform, CloudFormation, ARM, Pulumi, Helm)
• Deliver high quality PRs daily using modern software engineering development and automation tools like Git and CI/CD pipelines (i.e. Jenkins, GitHub Actions) 

Other 

• Deliver quality and velocity of contributions using DevOps principles
• Relentless desire to automate the mundane to focus on solving the harder problems
• Experienced engineer who can put out fires under pressure when things go wrong in production environments and address the root causes of those fires for the future
• Has knowledge of a variety of modern backend software frameworks and the versatility to learn new tools and languages 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $95,000 to $285,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Customer Support (Technical Exchange Services)

The Role: Application Support Engineer

This position is full-time, and will report to the Lead of Trading Exchange Services.

Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. This is an opportunity to enter on the ground floor of a rapidly growing organization where you will have the ability to shape the future of providing technical support to our growing customer base.

You will be at the forefront of providing support to Gemini’s customer base and will work closely with our engineering teams on the continuous improvement of the Gemini platform. You are customer focused and have a track record of being an application support expert within the Financial Technology space. Building and configuring internal operational tools is something that you enjoy and excel in. You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange.

Responsibilities:

• Provide technical support services to Gemini’s institutional and retail customer base as well as partnered vendors, with a focus on Gemini APIs, network connectivity, and application support
• Investigate and precisely communicate application issue referencing appropriate logs to Gemini development teams
• Gather requirements from clients and write up specifications for features
• Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs
• Assist Retail support teams with operational tools to help the overall Support service at Gemini
• Clearly articulate issues to customers in a way that instills confidence and reliability
• Assist in the on-boarding and certification process of FIX and Web API customers
• Provide second level support to sales and business development teams
• Create and customize operational and monitoring tools to facilitate customer support operations

Minimum Qualifications:

• BA/BS degree in technical or engineering concentration
• 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
• Deep understanding of FIX protocol and underlying network connectivity approaches
• Working knowledge of SQL databases and writing well-formed queries
• Excellent communication skills, both written and verbal
• Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance
• Working knowledge of Python or other scripting languages

Preferred Qualifications:

• Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts)
• Highly skilled in identifying and solving FIX application issues
• Extensive project management experience, a PMP certification or equivalent
• Experience with Splunk, Looker, ZenDesk, Grafana

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $120,000 - $150,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AA1

Shift: 10:00am EST to 7:00pm EST Monday - Friday. 

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT

What we’re looking for…

ScienceLogic is looking for a Sr. Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on ScienceLogic products for our customers, partners and other ScienceLogic team members.
Our Sr. Technical Support Engineers possess excellent knowledge of systems, network and application monitoring tools along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position.

What you’ll be doing…

We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. The Sr. Technical Support Engineer provides support for ScienceLogic’s entire product suite.

•Acts as a Tier 2 escalation point for advanced customer issues
•Assists with all support cases during periods of heavy volume•Leads support efforts for customers who have been determined to have Critical value
•Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success
•Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned
•Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams
•Acts as a subject matter expert in more than one area of the product
•Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations
•Proactively looks for ways to improve processes and innovate the support experience
•Builds relationships and partnerships with other ScienceLogic teams
•Mentors and trains new team members
•Acts as a Tier 2 escalation point for advanced customer issues
•Provides on-call and shift coverage as required

Qualities you possess…

The key to being successful in the Sr Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator. You must be passionate about helping customers be successful with SL1. The following skills and experience are also necessary:
•5+ years prior experience in the support of complex, Linux based enterprise software applications
•2+ years experience supporting Kafka, Kubernetes & Docker components as part of a larger solution, both On Prem and within AWS environments
•2+ years SQL experience. You should be able to construct complex SQL statements to query and occasionally update information in a MariaDB/MySQL database
•3+ years Linux administration. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells
•2+ years SNMP experience. Must demonstrate familiarity with snmpwalk, mibs and oids
•2+ years networking experience. Must demonstrate experience with firewalls, routers and general network fundamentals
•2+ years prior experience with any monitoring tool (EM7/SL1 Preferred)
•Practical experience with DRBD, Corosync and Pacemaker highly desired
•Practical experience with PHP and/or Python is a plus
•Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues
•Ability to multi-task and manage multiple priorities in a fast-paced environment
•Ability to diagnose and solve complex technical issues
•Ability to professionally perform and communicate in stressful and high impacting situations

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

About the Role:

You’ll be working with an established team and seasoned payments and risk leaders in Engineering, Product, Design, Operation, Identity and Compliance. In this role, you’ll work cross functionally to build Platforms that span the entire breadth of the Payments and Risk Stacks, and use data science to build a world- class, high secure platform that safeguards our users’ activities and money, and ensures unparalleled reliability. 

Gusto’s Data Science team leverages Gusto’s rich dataset to guide product direction and decision-making. We operate full-stack, working closely with product managers and engineers to apply data insights to strategy and product decisions, conducting analyses, prototyping and deploying predictive models and statistical tools both for internal use and for our customers.

Here’s what you’ll do day-to-day:

• Partner with Engineering, Design, and Product counterparts in Payment and Risk to solve complex cross functional problems
• Perform in-depth analyses of payments and risk data to evaluate risk signals, build controls and strategies
• Identify new opportunities to leverage data to improve Gusto’s products and help payments and risk team to understand business requirements  and develop tailored solutions 
• Work with our business intelligence teams to turn your insights and analyses into clean and consistent reporting
• Present and communicate results to stakeholders across the company

Here’s what we're looking for:

• We love meeting people with different data backgrounds. For this senior data scientist role, we are looking for at least 5 years of experience working in a business setting. 
• Strong SQL skills, and comfort in at least one scripting or statistical programming language (ideally Python and/or R)
• Demonstrated knowledge of statistics, machine learning, ability to apply these to conducting and interpreting analyses, data visualization, presentation and recommendations
• Demonstrated ability to effectively communicate and deliver findings and recommendations to non-technical stakeholders in a clear and compelling fashion
• Be curiosity-driven and passionate about teaching and evangelizing a data-informed approach to product development to product managers, designers and engineers

Our cash compensation amount for this role is targeted at $157,000-$195,000/year in New York and $131,00- $162,000/year CAD in Toronto. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Acquia Cloud Edge Team - Senior Software Engineer

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Job Responsibilities: 

• Participate in designing and implementing solutions for modernizing Acquia infrastructure and drive adoption of Kubernetes and Cloud-Native Technologies 
• Design and implement end-to-end container management solution with Kubernetes, Docker
• Design and develop Go based Kubernetes operators using the kube-builder SDK
• Set up Kubernetes as a platform with enterprise-level reliability, availability, scalability and performance requirements 
• Support engineering teams to design and implement application prototypes, using modern application development practices and open source emerging technologies, covering domains like microservices, API management, web-scale architectures 
• Debug technical issues inside a very deep and complex technical stack involving containers, microservices, AWS services across the different layers of a web stack (Edge, Data, etc.)
• Contribute as part of a larger team to maintain a deep understanding of system functionality and architecture, with a primary focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc) 
• Evaluate new technologies and provide a recommendation to management including planning and execution of proof of concept activities. 

Requirement: 

• 5+ years of experience in design and Software Development Background and over 1-2 years of experience in working with Containers and Cloud-Native Development 
• Proficient with Kubernetes/Swarm architecture with hands-on production experience with container technologies and the tools and challenges around them 
• Experience in developing applications using programming languages such as Go, Python, PHP, Ruby and shell scripting
• Design and develop Go based Kubernetes operators using the kube-builder SDK
• Proficient with object oriented programming and Software design patterns
• Proficient with service discovery, networking in Kubernetes or equivalent, monitoring, logging, scheduling
• Experience in container architecture, docker engine, runtime, container orchestration, and microservice patterns 
• Experience working with AWS services such as - EC2, EBS, ALB, ECS, EKS, VPC, S3 
• Knowledge of CI/CD tools like Jenkins (preferred), Bamboo, Gitlab 
• Experience working with configuration management tools such as Ansible, Terraform, Puppet and Cloudformation 
• Experience operating with TCP/IP, load balancing, security and operating production environments
• Strong Knowledge on the network layers, varnish and nginx
• Experience with distributed System Management/tracking and monitoring such as ELK Stack, Prometheus
• Strong oral and written communication skills 
• Strong team collaboration and leadership skills 
• Familiarity with Agile processes (Kanban, Scrum, etc.) 

Good to have: 

• Networking experience (configuring TLS Certificates, reverse-proxies, subnetting, L4/L7 load-balancing configuration)
• Linux administration (troubleshooting workloads in a linux-based hosting environment, bonus in Kubernetes)
• PHP, Ruby, Golang or any C-based programming experience
• Helm chart development and Kustomize development for deploying Kubernetes workloads
• Hands-on experience working with metrics and creating dashboards (Prometheus/Sumologic/Splunk etc) 
• Hands-on experience configuring and deploying nginx and/or nginx-ingress-controller as reverse proxy
• Strong understanding of L.A.M.P. stack hosting model

Qualifications: 

• BS in Computer Science (preferred), or a comparable field of study, or equivalent practical experience 
• Certification in AWS would be a plus 
• CKA Professional certification would be plus.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About The Role

Are you passionate about technology and eager to help developers build solutions that make an impact? Join our team as a Technology Evangelist where you’ll champion the capabilities of our APIs and empower developers to unlock their potential. Working closely with our API squad, you’ll act as the bridge between our product and the developer community—both internally and externally. This role is perfect for someone who thrives on collaboration, enjoys solving technical challenges, and has a talent for communicating complex concepts in an accessible way.

Note:  This is a hybrid role and requires working only 1 day a week in our midtown Manhattan office.

Responsibilities

• Inspire Developer Success: Promote the use of our APIs through demos, presentations, and hands-on workshops for internal teams and external partners.
• Shape the Developer Experience:: Collaborate with the API squad to create clear, comprehensive, and developer-friendly documentation and sample code.
• Build Community Connections: Participate in forums, developer meetups, conferences and online communities to gather feedback, answer questions, and evangelize our API capabilities.
• Advocate for Developers: Serve as the voice of the developer, bringing feedback from the community to the API squad to inform product enhancements.
• Provide Expert Support: Assist developers in integrating our APIs into their projects, offering troubleshooting support when needed.
• Cross-functional Collaboration: Partner with product, marketing, and engineering teams to align technical messaging and improve the developer experience.

Qualifications

• Technical Background: Bachelor’s degree in Computer Science, Engineering, or related field. Experience with APIs and RESTful services is a must.
• 2+ years of experience as a developer, as a developer advocate or in developer relations.
• Coding Skills: Proficiency in at least one programming language (e.g., Python, JavaScript, or Java) with the ability to write clear, maintainable code.
• Communication Expertise: Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Passion for Advocacy: Genuine enthusiasm for technology and an interest in empowering developers to build impactful solutions.
• Problem-Solving: Ability to troubleshoot and resolve technical issues independently or collaboratively.
• Team Player: Comfortable working closely with engineers, product managers, and other stakeholders in a fast-paced environment.

What Sets You Apart

• Experience building APIs or developer tools.
• A track record of contributing engaging in developer communities.
• Familiarity with cloud platforms, or emerging technologies like AI, Risk Management and Cybersecurity.

Why Join Us?

• Be at the forefront of innovation, shaping tools that empower developers worldwide.
• Work in a collaborative environment that values creativity, technical excellence, and community engagement.
• Build your career in a role that blends technical expertise with meaningful interactions and real-world impact

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $125,000 - $190,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About The Role

Are you passionate about technology and eager to help developers build solutions that make an impact? Join our team as a Developer Advocate where you’ll champion the capabilities of our APIs and empower developers to unlock their potential. Working closely with our API squad, you’ll act as the bridge between our product and the developer community—both internally and externally. This role is perfect for someone who thrives on collaboration, enjoys solving technical challenges, and has a talent for communicating complex concepts in an accessible way.

Note:  This is a hybrid role and requires working only 1 day a week in our midtown Manhattan office.

Responsibilities

• Inspire Developer Success: Promote the use of our APIs through demos, presentations, and hands-on workshops for internal teams and external partners.
• Shape the Developer Experience:: Collaborate with the API squad to create clear, comprehensive, and developer-friendly documentation and sample code.
• Build Community Connections: Participate in forums, developer meetups, conferences and online communities to gather feedback, answer questions, and evangelize our API capabilities.
• Advocate for Developers: Serve as the voice of the developer, bringing feedback from the community to the API squad to inform product enhancements.
• Provide Expert Support: Assist developers in integrating our APIs into their projects, offering troubleshooting support when needed.
• Cross-functional Collaboration: Partner with product, marketing, and engineering teams to align technical messaging and improve the developer experience.

Qualifications

• Technical Background: Bachelor’s degree in Computer Science, Engineering, or related field. Experience with APIs and RESTful services is a must.
• 2+ years of experience as a developer, as a developer advocate or in developer relations.
• Coding Skills: Proficiency in at least one programming language (e.g., Python, JavaScript, or Java) with the ability to write clear, maintainable code.
• Communication Expertise: Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Passion for Advocacy: Genuine enthusiasm for technology and an interest in empowering developers to build impactful solutions.
• Problem-Solving: Ability to troubleshoot and resolve technical issues independently or collaboratively.
• Team Player: Comfortable working closely with engineers, product managers, and other stakeholders in a fast-paced environment.

What Sets You Apart

• Experience building APIs or developer tools.
• A track record of contributing engaging in developer communities.
• Familiarity with cloud platforms, or emerging technologies like AI, Risk Management and Cybersecurity.

Why Join Us?

• Be at the forefront of innovation, shaping tools that empower developers worldwide.
• Work in a collaborative environment that values creativity, technical excellence, and community engagement.
• Build your career in a role that blends technical expertise with meaningful interactions and real-world impact

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $125,000 - $190,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI