About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

About the Role:

Invoca offers an unusually valuable engineering experience. You will be part of a team of world-class Engineers scaling our Information Security program with our rapidly growing company and SaaS application. You’ll find new and creative ways to secure our platform and people. Our remote-first team is committed to upholding high standards via modern methodologies of agile software development, test-driven development, and DevOps.

This role is open to U.S.-based candidates only. At this time, we are unable to provide visa sponsorship for this position.

You Will:

Drive organizational compliance

• Develop and execute a comprehensive global compliance strategy aligned with the organization’s business objectives and values
• Drive compliance with various global regulations, including but not limited to, PCI 4, SOC 2, GDPR, ISO 27001, CCPA, HIPAA
• Partner with cross-functional teams including, but not limited to, Engineering, HR, Legal, Sales, CSM’s and stakeholders across the organization to ensure consistent and concise communications 
• Lead regular audits to ensure the compliance program is functioning appropriately and remediate gaps as appropriate to further mitigate compliance related risks.
• Maintain Information Security and Privacy policies to prevent internal or external attacks or attempts to infiltrate company systems
• Develop solutions to operationalize the maintenance of Invoca’s Compliance Program

Project Management

• Lead and manage key security and compliance-related projects, ensuring milestones are met and resources are allocated effectively.
• Collaborate with cross-functional teams to ensure successful execution of Governence, Risk and Compliance initiatives and projects, from conception to implementation.
• Monitor project timelines, deliverables, and stakeholder expectations, providing regular status updates to leadership and making adjustments as needed.

Create confident customers 

• You will support our Customer Success and Sales teams by reviewing and responding to our customers' security and privacy concerns and requirements
• Develop solutions and processes for sales enablement related to Invoca’s Security and compliance program

Educate organization on compliance

• Keep stakeholders up to date on new regulations and compliance changes in advance to upcoming third party audits
• You will work closely with the entire organization to help manage and train other teams on our GRC program

Team Enablement

• Provide roadmap guidance for the long term direction of the team and compliance practices
• Provide mentorship for Junior members of the team

You Have:

• 3- 5 years of experience as an Information Security Analyst
• Knowledge and experience dealing with security and compliance regulations like PCI 4, SOC2, SOX, GDPR, ISO 27001, HIPAA and others
• Excellent verbal and written communication skills and good interpersonal skills to work effectively across teams
• Experience with reading and understanding compliance requirements and regulations and the ability to explain them to other teams and team members
• Proven experience managing security or compliance projects, ensuring delivery within scope and on time.
• Ability to manage project resources, timelines, and stakeholder expectations, ensuring alignment with organizational goals.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$85,500 - 110,000Salary Range / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

Grammarly is excited to offer aremote-first hybrid working model. Grammarly team members in this role must be based on the West Coast of North America (PST), and, depending on business needs, they must meet in person for collaboration weeks, traveling if necessary to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarlyis the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity 

To achieve our ambitious goals, we are seeking a Senior Policy Counsel to become a vital part of our Legal team, helping build a new global public policy and regulatory affairs function. This role involves monitoring and engaging with the evolving technology regulatory and policy landscape to build customer trust, accelerate our business, and foster responsible technology adoption. At the core of this position is a remarkable opportunity to make a significant impact by ensuring Grammarly maintains the trust of our users. This role will cross-functionally with our Trust, Marketing, Product, and Executive teams.

As a Senior Policy Counsel, you’ll excel by shaping the legal and regulatory framework for ethical AI innovation at a pivotal moment at the intersection of law, business, and technology. This expansive role goes far beyond legislative detection and analysis - you’ll drive our global legislative and regulatory strategy for Grammarly products, help develop a best-in-class trust narrative for technologies we develop, and lead an engagement strategy to support our thought leadership.

As a member of the Grammarly Legal team, you will also help develop the team’s culture through exemplary care for others and a solid commitment to finding creative solutions to complex questions. This role reports to the Head of Product, Privacy, and Policy.

In this role, you will:

• Identify and analyze the latest legislative proposals in technology regulation worldwide that impact Grammarly’s company strategy, providing substantive and effective engagement.
• Communicate regulatory compliance requirements and offer guidance to other teams, including Engineering, Trust, Communications, Product, and other teams within the Legal department.
• Represent Grammarly in conversations with elected officials and other policymakers.
• Collaborate with industry groups and regulators to determine relevant requirements, negotiate, and advocate for thoughtful interpretations and rule adoption.
• Collaborate with our Communications team to build an engagement strategy that ensures our stakeholders - customers, users, regulators, and beyond - understand and trust Grammarly’s products.
• Develop a deep understanding of new technologies (especially open source and AI) and how they operate in the real world to ensure we have a best-in-class trust story to share with policymakers and the public.
• Draft and update playbooks and self-serve resources to educate and empower our partner teams at scale

Qualifications

• Demonstrated record of success focusing on legislative and regulatory issues and the interest, desire, and experience to lead the development of a comprehensive policy and community strategy.
• Demonstrates strong analytical skills and proficiency in laws, regulatory frameworks, industry standards, and bureaucratic processes with the ability to translate complex issues into actionable guidance.
• Excellent problem-solving capabilities, judgment, communication (written and verbal) and interpersonal skills.
• Ability to think both tactically and strategically.
• Ability to set priorities and respond to changing demands from multiple internal and external sources under demanding deadlines.
• Is comfortable working with cross-functional teams and advising senior leaders on grey areas to ensure we take the optimal path.
• Passionate about Grammarly’s products and the intersection of technology, law, and business.
• Experience with B2B and B2C SaaS.
• JD degree from an accredited law school (or foreign equivalent) with membership in good standing in a US state bar.
• 8+ years practicing law.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days 
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Compliance

Compliance at Gemini is a team dedicated to managing the next generation of financial crime prevention in a complex and evolving regulatory environment. We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Senior Associate, Technical Compliance

In this role, you will work with a team of experienced compliance professionals responsible for critical functions within the Compliance and AML/BSA/Sanctions program. This role will be the key person translating compliance subject matter knowledge and data analysis into technology that will power the Gemini Compliance program. You will have responsibilities including, but not limited to, assessing transaction monitoring data ingestion, development and tuning of transaction monitoring scenarios, development of customer risk scoring models, enhancing Sanctions controls, reviewing name and transaction screening settings, development of reports to present to senior management,and other critical components/development of the compliance program that may arise from time to time. This position will have frequent interaction with firm senior management, third party vendors/auditors, and multiple departments within Gemini’s organization. 

Gemini’s Compliance team is constantly evolving and developing new operations and controls. In this role, you will contribute to that development by rolling-up your sleeves and building the future of money, while being an integral part of a best-in-class compliance department.

Responsibilities:

• Assist in development and maintenance of Gemini’s transaction monitoring system, including data ingestion, development of new transaction monitoring scenarios, and optimization of transaction monitoring scenarios.
• Assist in enhancing Sanctions controls, procedures and tuning of thresholds. Maintain Sanctions tool to stay up-to-date with list updates and relevant regulatory changes. 
• Support and maintain a customer risk scoring model that reflects Gemini’s risk-based approach and will drive periodic reviews and transaction monitoring.
• Build real-time data and reporting solutions that automate the capture of key management information and reporting in a scalable, efficient and reliable manner using Python or SQL.
• Perform root cause analysis and resolve production and data issues.
• Create test plans, test scripts and perform data validation.
• Build and maintain process documentation.
• Balance numerous projects and priorities in a fast-paced environment. 
• Participate in ad-hoc remediation or business specific projects which may include examinations and/or external audits.

Minimum Qualifications:

• BA/BS degree or international equivalent.
• 5+ years of relevant work experience with compliance technology and data analysis within the financial services, digital asset and/or management consulting spaces.
• Advanced skills with Python and SQL are a must.
• Experience in Databricks and Pyspark is good to have.
• Experienced in working collaboratively across different teams and departments.
• Strong technical and clear business communication style.
• Knowledge of working with BI applications (Tableau/Looker/Power BI, etc).

Preferred Qualifications:

• Understanding of or familiarity with regulatory expectations and industry standards in relation to AML/BSA/Sanctions regulations.
• Exposure to blockchain tracing/analytics tools or blockchain concepts.
• Adaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholders.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $120,000 - $150,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-MW1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Finance

The Financial Operations and Accounting Teams at Gemini are thought leaders in the digital asset accounting and reconciliation space. Our mandate is to bridge the traditional world of finance with the innovation of cryptocurrency products, providing our clients with a best-in-class financial institution experience.

The Role: Senior Accountant (Platform)

Gemini is looking to hire a dynamic accounting senior associate responsible for the creation and maintenance of financial reports and associated data, supporting various legal entities across Gemini.  You’ll be joining a rapidly growing, high quality and well established digital asset exchange that is regulated by the New York State Department of Financial Services and others globally.  This role will be central to our continued scaling as an organization and efforts to increase transparency and public company readiness.  This role will report directly to the Accounting Manager and be involved in key / high priority growth projects impacting the Finance department as well as the overall organization.

Responsibilities:

• Collaborate closely with the Treasury team by reviewing their reconciliations of our proprietary exchange platform, ensuring alignment and accuracy in managing fiat positions across multiple bank accounts, while maintaining compliance with company policies
• Prepare monthly reconciliations for operating cash, ensuring accuracy and completeness in line with financial reporting requirements
• Engage in additional responsibilities, including but not limited to, managing credit card consumer receivables, CECL (Current Expected Credit Loss) calculations, investment accounting, and the accounting for loans and convertible debt, providing comprehensive support across these critical areas
• Support the investigation and resolution of discrepancies, ensuring clear and effective communication of corrective actions to all relevant stakeholders
• Assist in the implementation of close and reconciliation procedures for new product launches and company initiatives, ensuring timely and accurate financial records and reporting
• Collaborate with cross-functional teams to gather necessary information for month-end close and provide insights into financial performance
• Proactively identify and champion automation opportunities, working closely with the Finance Transformation and Engineering teams to streamline processes for enhanced efficiency and transparency
• Support internal and external audits by meticulously documenting internal control procedures and preparing PBC requests
• Provide schedules and reconciliation support for ad hoc financial and regulatory reporting requests

Qualifications:

• An undergraduate degree in accounting, economics, finance or related field
• 4+ years work experience in accounting
• Big 4 accounting firm experience is a plus
• CPA (or equivalent license)
• Willingness and commitment to learn and go deep; crypto experience is a plus but not required
• Experience in a regulated industry preferably financial services will be advantageous. We highly value experience managing numerous competing deliverables
• An understanding of consolidation, fair value, and CECL accounting
• Proven track record of meeting deadlines and ownership of complex areas
• Ability to learn quickly in a fast-paced and changing financial environment with the demonstrated capacity for excellent judgment, communication, and negotiation skills
• Outstanding interpersonal skills and relationship building abilities

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $95,000 - $119,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-GR1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Compliance

Compliance at Gemini is a team dedicated to managing the next generation of financial crime in a complex and evolving regulatory environment.  We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Analyst, Compliance (Account Review)

Gemini is looking for a smart, friendly individual that is organized, detail-oriented and eager to contribute to a world-class compliance team. The ideal candidate will be a self-starter and quick study who is comfortable working within the fast-paced environment of a growing FinTech firm. This is a unique opportunity to make a real, immediate impact in an exciting new technology at an industry leading firm well-positioned for success.

Responsibilities:

• Perform periodic and trigger-based account reviews inclusive of transactional analysis and reviews of customer’s blockchain activity to identify potential red-flags and escalate as appropriate.
• Address issues and escalations from external compliance personnel.
• Ensure clear and concise customer communication during the RFI process.
• Identify procedural inefficiencies and help develop and drive process improvements.
• Perform ad-hoc special projects as required.

Minimum Qualifications:

• BA/BS degree or international equivalent.
• 1-2 years of experience in the financial services industry with a focus on transactional analysis, forensic accounting or other investigative functions.
• Excellent written and verbal communication skills with a strong attention to detail. 
• Track record of success and results, ideally in a high-growth or entrepreneurial environment.
• Flexible mindset and a willingness to roll up your sleeves and assist in various compliance functions as needed.
• Previous experience performing KYC and periodic account reviews, including assessment of customer risk and transaction analysis. 
• Strong understanding of transaction pattern red flags.

Preferred Qualifications:

• Advanced degree/certifications, e.g., JD, MBA, CAMS, CFE.
• Working knowledge of digital asset trading and blockchain technology, including previous experience working with blockchain analytics tools.
• Familiarity with Google Suite Applications.
• Comfort with an ever-changing regulatory landscape and fast-paced business environment.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $66,000 - $83,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-MW1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Compliance

Compliance at Gemini is a team dedicated to managing the next generation of financial crime prevention in a complex and evolving regulatory environment. We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Associate, Compliance (Transaction Monitoring)

In this role, you will work with a team of experienced compliance professionals responsible for critical functions within the Compliance and AML/BSA/Sanctions program. You will have responsibilities including, but not limited to, performing first-level analysis and adjudication of Transaction Monitoring alerts, conducting and monitoring outreaches to customers, and other critical components/development of the compliance program that may arise from time to time.

Gemini’s Compliance team is constantly evolving and developing new operations and controls. In this role, you will contribute to that development by rolling-up your sleeves and building the future of money, while being an integral part of a best-in-class Transaction Monitoring team.

Responsibilities:

• Conduct first-level assessments of fiat and virtual currency Transaction Monitoring Alerts to assess whether such activity warrants further investigation
• Work closely with the Compliance Data and Technology team as part of ongoing tuning exercises of the firm’s Transaction Monitoring System
• Conduct and monitor outreach to customers to gather additional information about their activities
• Balance numerous projects, queues and priorities in a fast-paced environment
• Participate in ad-hoc remediation or business specific projects which may include examinations and/or external audits

Minimum Qualifications:

• BA/BS degree or international equivalent
• 3+ years of relevant work experience within the financial services, digital asset and/or management consulting space focusing on financial crime and/or compliance
• Comfort in a technology-forward company and facility with computer and web-based applications, including Microsoft Office, case management systems, and web-based databases
• Substantial writing skills and ability to articulate effectively to senior management
• Fluency in English

Preferred Qualifications:

• Advanced degree/certifications
• Understanding of or familiarity with regulatory expectations and industry standards in relation to AML/BSA/Sanctions regulations
• Familiarity with virtual currencies, digital transaction cycles or blockchain tracing/analytics tools
• Familiarity with Google Suite Applications
• Intermediate-level expertise in Microsoft Excel
• Adaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholders

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $75,000 - $93,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-MW1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Compliance

Compliance at Gemini is a team dedicated to managing the next generation of financial crime prevention in a complex and evolving regulatory environment. We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Analyst, Compliance (Transaction Monitoring)

In this role, you will work with a team of experienced compliance professionals responsible for critical functions within the Compliance and AML/BSA/Sanctions program. You will have responsibilities including, but not limited to, performing first-level analysis and adjudication of Transaction Monitoring alerts, conducting and monitoring outreaches to customers, and other critical components/development of the compliance program that may arise from time to time.

Gemini’s Compliance team is constantly evolving and developing new operations and controls. In this role, you will contribute to that development by rolling-up your sleeves and building the future of money, while being an integral part of a best-in-class Transaction Monitoring team.

Responsibilities:

• Conduct first-level assessments of fiat and virtual currency Transaction Monitoring Alerts to assess whether such activity warrants further investigation
• Work closely with the Compliance Data and Technology team as part of ongoing tuning exercises of the firm’s Transaction Monitoring System
• Conduct and monitor outreach to customers to gather additional information about their activities
• Balance numerous projects, queues and priorities in a fast-paced environment
• Participate in ad-hoc remediation or business specific projects which may include examinations and/or external audits

Minimum Qualifications:

• BA/BS degree or international equivalent
• 1+ years of relevant work experience within the financial services, digital asset and/or management consulting space focusing on financial crime and/or compliance
• Comfort in a technology-forward company and facility with computer and web-based applications, including Microsoft Office, case management systems, and web-based databases
• Substantial writing skills and ability to articulate effectively to senior management
• Fluency in English

Preferred Qualifications:

• Advanced degree/certifications
• Understanding of or familiarity with regulatory expectations and industry standards in relation to AML/BSA/Sanctions regulations
• Familiarity with virtual currencies, digital transaction cycles or blockchain tracing/analytics tools
• Familiarity with Google Suite Applications
• Intermediate-level expertise in Microsoft Excel
• Adaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholders

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $66,000 - $83,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-MW1

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

Imagine being a teacher in Sarasota, Florida, four years after the pandemic started, with a classroom full of 6th graders who haven’t had a normal year of school or learning since 2019. It’s the reality of so many educators and students who use Khan Academy – and our team is uniquely positioned to help them when they need it most.

Khan Academy helps 500+ public school districts and schools across the country, supported primarily by philanthropy and individual donations. Our learning resources are free and available internationally in 50+ languages and used in 190+ countries.

We’re looking for a Brand Design Lead to join our External Relations team. The heart of this role is taking requests and requirements and delivering visual design assets to help our Philanthropy, Marketing, and Districts teams reach their most important goals.

As a designer, you are a strong and experienced generalist, with an exceptional eye for visual design, user experience, and storytelling. You have a holistic approach to design and are able to execute both high quality visual design, as well as thorough user-flows and interaction design.

You will play a vital role on the External Relations team, helping us fulfill the mission of the organization: to provide a free, world-class education to anyone, anywhere. We genuinely care about people and value compassion in our everyday interactions. You’ll be able to be yourself, feel valued, supported, learn and grow, no matter how experienced you are. Some of the things you’ll work on:

• Collaborate with the Philanthropy, Marketing, and Districts teams to create visual assets that align with marketing strategies and business goals, ensuring consistency across all communications.
• Design visually engaging digital and print assets for marketing and fundraising campaigns, including email headers, social media visuals, templates, and printed materials like postcards and holiday cards, maintaining a cohesive brand voice.
• Create impactful marketing and sales materials for the Khan Academy Districts team to support the sales cycle and expand our reach in school districts across the US.
• Develop clear and compelling visual aids, diagrams, and presentations for donor meetings, effectively communicating our impact and initiatives to key stakeholders.
• Produce polished digital and print materials for the professional learning team, ensuring educators have engaging resources for training and workshops.

WHAT YOU’LL DO

• Lead the conceptualization and development of visual assets for the External Relations team, taking stakeholder requirements and transforming ideas into high-quality designs for a variety of campaigns and initiatives.
• Deliver outstanding designs that are compelling, emotionally rich, and age/audience appropriate across the brand voice spectrum from playful to professional, while coordinating the production and distribution of assets for both internal and external use to ensure timely, high-quality delivery.
• Maintain your roadmap by sizing and scoping design requests to manage multiple projects simultaneously, prioritize tasks, and meet deadlines effectively. Communicate project status and manage feedback from project stakeholders.
• Serve as the in-house Webflow expert, creating and maintaining microsites to support various initiatives, ensuring seamless design integration and optimizing user experiences across the platform.
• Partner with stakeholder teams to analyze campaign performance, market trends, and competitor strategies. Facilitate conversations and offer insights to help the External Relations team incorporate engaging visual language into cross-channel experiences that enhance user experience and meet strategic goals.
• Manage the library of brand assets, including templates, guidelines, and design resources, with an emphasis on developing scalable templates to help the External Relations team efficiently deliver consistent, on-brand materials.

WHAT YOU BRING

• 5+ years experience in the design industry (ideally experience in both interaction design and visual design) or comparable experience.
• Outstanding digital and print design skills, with an obsession for cohesive brand identity, market trends, and best practices.
• Confident designing in Webflow, Adobe CC, and Figma.
• Able to create custom illustrations and animations that follow brand guidelines.
• Experience designing for a wide array of audiences, including school-age children, teenagers, young adults, and adults.
• Excellent verbal and written communication skills. 
• Comfortable in ambiguous situations and dynamic environments that run similar to a startup.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $127,423 - $159,279 USD / $172,188 - $215,235 CAD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team: http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

About the role: 

Bloomreach is seeking a Senior Sales Development Representative to actively educate new markets and prospects about opportunities with Bloomreach. Our Sales Development team bridges the gap between sales and marketing by navigating complex organizations and filling our pipeline with qualified opportunities. We are responsible for opening the door to deals that ultimately drive millions of dollars of revenue for Bloomreach and our customers. We enjoy meeting and interacting with new people. We are relentless, tenacious, entrepreneurial, and collaborative.

The Sales Development role at Bloomreach is challenging and fulfilling. You will have the opportunity to build relationships with prospects and business partners at all levels of an organization and enable us to break through the noise with creativity and an excellent understanding of how our products drive value for businesses.  Most importantly, the Sales Development role at Bloomreach is a launch pad for many other roles in Bloomreach, including Sales, Customer Success, Marketing, and Operations.  

Your job will be to:

• Represent Bloomreach’s products and services
• Drive demand in your territory through focused telephone campaigns, emails, social media, events, and other innovative demand generation activities
• Address each customer's unique inquiry, while providing them with the proper information and appropriate solution based on the customer's specific needs and interests
• Generate sales qualified leads 
• Research organizations and relationships between prospects to create an account penetration strategy
• Educate and qualify prospects within Target Accounts – developing sales-ready opportunities
• Address and convert inbound leads with speed and rigor
• Meet or exceed your quarterly pipeline quota as well as activity, conversion, and velocity goals
• Leverage all of Bloomreach to win customers 
• Partner with account executives and channel managers to identify key players and accounts to develop
• Work closely with Marketing to execute on campaigns and events, as well as provide feedback on changes we can make for future Marketing activities
• Leverage the latest revenue technology, including Salesloft, Salesforce, Gong, Zoom Info, and LinkedIn to support productivity and data-driven decision making
• Identify and share best practices 
• Develop and revise calling scripts and email cadences
• Support your peers to win as a team

You have the following experience and qualities:

• 2+ years post-college experience in a sales, marketing, or customer-facing role with a track record of exceeding goals
• 1+ year of E-commerce Martech and/or B2B SaaS industry experience
• Proficiency with sales processes and tools (e.g., CRM, outbounding)
• A tenacious and entrepreneurial spirit with a passion for winning
• Strong organizational and time management skills, always working with a sense of urgency
• Excellent written and spoken communication skills
• Comfort with cold calling and managing objections / rejections
• Willingness to travel to internal and customer-facing events up to 2x per quarter
• Strong desire and ability to move up within a sales organization
• BA/BS degree or equivalent

Excited? Join us and transform the future of commerce experiences.

The on target earnings (OTE) range for this position is $70,000-$90,000, consisting of base plus commission. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

Please note, this role is based in Brazil and is not open to other locations at this time.

Work status: CLT

Location:  Brazil.  Working from home office in Brazil.

Software Engineering Manager, Integrations Team

Podium is seeking an Engineering Manager based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

The Role

As an Engineering Manager for the Integrations team, you’ll lead a group of talented engineers and collaborate closely with Product Managers, Tech Leads, and other stakeholders. You’ll be responsible for driving excellence, speed, and reliability in our integration services while contributing to a global team. This role offers the unique opportunity to blend strategic thinking with hands-on engineering management in a collaborative, remote environment.

• Vision & Roadmap Definition: Collaborate with Product Managers and Tech Leads to define the technical and product vision for the Integrations team. Ensure alignment with Podium’s strategic objectives and clear communication across stakeholders.
• Execution & Delivery: Own the planning and execution of projects, ensuring the timely and reliable delivery of high-quality software. Balance the rapid delivery of features with maintaining engineering quality and reliability standards.
• Cross-Team Collaboration: Communicate plans, manage dependencies, and build strong partnerships with other teams and functional stakeholders to ensure smooth and efficient delivery.
• Team Development & Leadership: Build and lead a high-performing, inclusive, and diverse engineering team. Coach and mentor engineers, guiding their career development with regular feedback, goal-setting, and skill enhancement opportunities.
• Recruitment & Performance Management: Help grow our team in Brazil by identifying key roles and attracting top talent. Actively manage performance to ensure alignment with team and company objectives.

Ideal Qualifications:

• Leadership Experience: 3+ years managing a high performing engineering team.
• Technical Expertise: 5+ years in a software development role with proficiency in backend programming languages like Elixir, Python or Ruby and front end frameworks like React or Vue. Experience with integration technologies is a plus.
• Strategic Mindset:Ability to think ahead, anticipate challenges and make decisions that balance immediate needs with long term objectives.Effective Communication: Strong communication skills, able to influence and build alignment across teams in a remote environment.
• Outcome-Focused: Proven ability to drive outcomes through high-quality execution of roadmaps, OKRs and other goals.
• Cultural Addition: Passionate about building a collaborative, inclusive and fun work environment that aligns with Podium’s values.

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is seeking an engineer specialized in building integrations based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. The Integrations software engineer will build and maintain integrations for our marketplace.  We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

If this sounds like you, apply now and help small businesses win!

.The Role:

• Build integrations between Podium and other systems of record via publicly available APIs.
• Utilize iPaaS toolsets (Tray.io, Zapier, Make.com) to create workflows that automate common tasks on the behalf of Podium customers.
• Collaborate with tech leads, managers, and engineers across several teams at Podium.
• Work directly with product managers to understand and deliver integration requirements.
• Communicate regularly with your Podium contact as contractual obligations may change.
• Document progress, communication, expectations, and details within a ticketing system such as JIRA, ClickUp, Google Docs, and other company tools.
• Maintain positive working connections between teams, customers and stakeholders.
• Document and assist in training support team members on the capabilities of integrations
• Report any concerns and issues promptly and efficiently to management, stakeholders or relevant team members.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such  Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

• 2+ years of professional software development experience, with exposure to integrations or APIs
• Strong problem-solving skills with the ability to adapt to new tools and platforms quickly.
• Experience with tools like Postman for API testing.
• Proficiency in English is required.
• Adaptability: Flexible and adaptable to handle changing priorities and challenging situations.

Benefits:

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

About the Opportunity:

In this role, you will be responsible for driving growth, renewals, and value with our clients. You would be an early member of our proactive and dynamic Customer Success team and have the chance to work cross functionally with the CEO, sales and product teams. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach to increase overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success.Your role is to be an agent of change, a business transformation consultant, and a relationship manager for old-school real estate companies that are looking to modernize by being more data-driven and proactive in their approach to delivering real estate projects. 

In this role, you’ll get to:

• Be the expert - use your industry and product knowledge to position solutions and ensure customer success.
• Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business.
• Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value.
• Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre.
• Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
• Help manage and respond to customer support tickets while determining a strategy to improve our processes.
• Ensure a seamless onboarding experience for new customers by overseeing implementation
• Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months (post pandemic).

We are looking for people who have:

• Knowledge of real estate development and real estate project management. Experience in the real estate development or construction industry, highly preferred.
• Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
• High energy and positive attitude. Activity and results driven.
• Ability to create structure in ambiguous situations and design effective processes
• Persuasive speaking skills and persistent with follow-up
• Experience with Excel, PowerPoint or other web-based presentation technology.
• 2+ years of experience delivering real estate projects
• Bachelor’s degree in Real Estate, Business Administration, or related design and construction fields

Bonus points if you have:

• Ability to reconcile real estate project cost reports
• Basic understanding of programming or coding ability -- while you will not be expected to write code, sometimes this is useful in helping to synthesize customer product feedback and relate customer report technical issues to the engineering team.

Who we seek:

BigID is looking for a passionate, creative, and ambitious strategic Content Marketing Specialist to join our content marketing team.

You’ll create and execute content and creative assets that drive business growth, communicate complex concepts in simple and engaging ways, and stand apart in a saturated market. We are looking for a strategic thinker who can create meaningful content with a multi-channel and multi-media approach that aligns with business initiatives and growth. You’ll craft compelling assets that engage, educate, and convert our target audience.

What you’ll do:

You'll be responsible for  the quality and integrity of your work from concept to delivery, maintaining our core value propositions all along the way:

• Produce high-quality, engaging content for a variety of channels, including our website, blog, email campaigns, social media, and digital advertising.
• Collaborate within cross-functional teams and execute
• Identify opportunities to turn cornerstone content marketing assets into bite-sized content that will capture our audience and drive engagement
• Stay up-to-date with content marketing trends, best practices, and technologies to continually enhance our content marketing efforts
• Thrive as a part of a high-functioning team in a fast-paced environment focused on growth

What you’ll bring:

• 2+ years of experience in content marketing, copywriting, or a related role
• Knowledge of B2B content marketing, trends and best practices
• Proven ability to create compelling content that drives engagement and supports business outcomes
• Excellent written and verbal communication skills.
• Ability to juggle multiple projects with tight deadlines, while being flexible to accommodate shifting schedules

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care- Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshineand make it our mission to always stand out

The annual base salary range is $80,000 – $95,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits: 

???? Work from home with a global remote-first community

 Global Culture Corner

 Flexible PTO and Quarterly Volunteer Days

????  Equity Participation

 100% employer-covered medical, dental, and vision options available to you

???? Additional insurance benefits like pet insurance and legal assistance 

???? Learning & Development Opportunities 

 Fidelity Employer Sponsored 401K 

 Robust DEI Program with several vibrant ERG communities

Paid Parental Leave

#LI-Remote 

#LI-KL1

Manager, Customer Success

Remote - US (Remote)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

The Manager, Customer Success is focused on client relationships and managing client expectations. The CSM team proactively drives product adoption and customer success, as well as serves  as the voice of the customer internally to Pindrop. Energetic and self-driven, the CSM leader becomes a trusted partner to our customers and a mentor to the CSM team. The CSM team manages numerous customers at different stages of the customer lifecycle. The CSM leader will support them to understand Pindrop products in-depth and constantly looking for new ways their customers can benefit from Pindrop technology. 

If you love working with dynamic companies, a passionate team and have thrived in a role like this before, then we want to talk to you! This is a remote based role located within the United States.

• Responsible for the enhancing customer relationships and long-term account retention across the CSM team
• Enable CSM team to develop key customer relationships to become a trusted advisor and maintain “customers for life”
• Define and execute account planning with CSMs and Account Executives to achieve strategic goals and identify areas for up-sell/cross-sell
• Responsible for renewal management and forecasting risks associated with renewal events for CSM team and associated customer accounts
• Enable CSM team to understand customer use cases/business objectives and promote Pindrop's value and ROI
• Measure and maintain high levels of customer satisfaction and nurture client health
• Serve as the initial point of escalation for the CSM team and mitigate risk and improve customer experience
• Participate in Executive Business Reviews for CSM team to further develop the CSM skill set, establish  strategic partnerships and promote customer satisfaction
• Enable the CSM team to reduce churn and drive new business growth through greater advocacy and referenceability
• Review customer complaints and concerns and seek to improve the customer experience 
• Maintain a detailed understanding of products and services to assist customers in realizing the full benefit of Pindrop solutions and technology
• Deliver transformational leadership so that the team is highly motivated and engaged.

Who you are

• You are a optimistic, empowering and effective people leader 
• You are comfortable communicating business challenges cross functionally 
• You are an excellent communicator and presenter for all levels of management
• You are optimistic and passionate about problem solving 
• You are a relationship builder
• You are resilient in the face of challenges, change, and ambiguity
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 7 years of customer success experience with at least 3 years in a leadership role 
• Proven ability to manage C-Level relationships with Fortune 100 customers
• Ability to manage revenue, increase net retention, and control expenses 
• Experience managing multiple enterprise accounts and ensuring clients have a high CSAT
• Ability to lead strategic discussions and foster positive business relationships
• Experience reporting customer health to executive management
• Experience with Microsoft Office and Mac O/S; Google, GMail, Gainsight, Salesforce
• Willing to travel up to 25% is required
• Understanding of call center/CCaaS/data center infrastructure is preferred
• Experience working in the security and/or fraud industry is preferred
• Previous experience growing, scaling, training and supervising a CSM team.
• Proven experience leading teams, driving software adoption and leveraging customer success best practices
• Possesses a strong management presence and leadership ability, with effective communication and interpersonal skills that inspire and motivate teams
• Experience working with enterprise customers and promoting solution value through product adoption and use case benefits
• Technical skills required, as they relate to the operational use of the product 
• Accountability and personal organization are essential
• Experience with subscription licensing sales model and managing SaaS contract terms

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

You have the chance to make a meaningful impact at an exciting, cutting edge technology company. Your input will be heard at an executive level, and help drive business decisions.

Within 30 days you’ll:

• meet the Customer Success team and have an understanding of their responsibilities, roles, tools used, and cadence of meetings. You’ll begin learning the basics of the products and how we measure their success.
• Understand CSM performance objectives, customer KPIs and CS OKRs
• Understand CSM processes and Gainsight functionality

Within 60 days you’ll: 

• Build strong, long-term relationships with customers
• Support and mentor a team of Senior CSMs 
• Begin to engage with your customer portfolio and lead the enterprise CSM team

Within 90 days you’ll:

• Teach us something new
• Be productive and successful in your CSM leadership role by adding value to our customers and the CSM team
• Be executing to Customer Success metrics and establishing individual performance objectives

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

Grammarly is excited to offer aremote-first hybrid working model. Grammarly team members in this role must be based in the United States, and depending on business needs, they must meet in person for collaboration weeks, traveling if necessary to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of theFortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Machine Learning Engineer specializing in NLP to join our Enterprise team in building new products and capabilities for our Enterprise customers. The person in this role will work with a high–performing team of Engineers, Product Designers, Computational and Analytical Linguists, Data Scientists, and Product Managers to build new AI products that improve communication in our customer organizations.

At Grammarly, we work in small, cross-functional project teams to leverage state-of-the-art ML advances, deep linguistic expertise, and human-centered product design. The person in this role will apply ML to solve new and challenging problems and build the infrastructure and systems to operate solutions effectively at scale. This will involve working on a highly cross-functional team in close partnership with Analytical Linguists, Computational Linguists, Data Scientists, and more.

Grammarly’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

Qualifications

• Understands traditional machine learning algorithms and state-of-the-art techniques—including deep learning—and how to use them effectively.
• Has a deep understanding of modern algorithms for and approaches to ML and NLP.
• Has experience building LLM-based products and evaluating the performance of LLMs.
• Is comfortable reading academic papers and can take exciting ideas and apply them.
• Understands data structures and algorithms at a level sufficient to write performant code when working with large datasets or sizeable incoming data streams.
• Is highly entrepreneurial, energetic, and creative, and is comfortable working in a fast-paced environment with high levels of ambiguity and evolving product requirements.
• Can communicate with other humans more effectively than a generative AI system can.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

Parsley Health has an opportunity for a proactive, critical thinker to fill the role of Accounts Receivables Specialist. This job will be the connection point between the claims processing team and building solutions with clinical operations teams to strengthen member satisfaction and grow revenue. The ideal candidate is someone who finds a thrill in digging deep into a problem to find its source, and working with a team to build a solution. 

The Accounts Receivables Specialist will be primarily responsible for identifying and resolving systems level issues in the Parsley Health revenue cycle including claims member enrollment, claims processing, and payor adjudication. This role will work closely with the Revenue Cycle Director, Member Benefits Associate and other cross functional partners to improve workflows to ensure claims are processed timely and accurately.

What you’ll do:

• Serve as the primary point of contact for all issue resolution with Parsley Health’s third party claims and payment processor - including items such as:
• Fee Schedule Maintenance
• Claims Releases 
• Enterprise Billing Set Up
• User and system maintenance
• Identify Adjudication Patterns using denial and claim rejection data and partner with the Insurance Operations Manager and cross-functional teams to identify root causes for improved claims workflow
• Provide support for member facing escalations regarding insurance eligibility and claims denials
• Serve as a stakeholder and revenue cycle subject matter expert in payer operations process improvements
• Support the development of insurance based trainings for MX, Coords, FOH
• Develop Payer Workflow / SOP Creation
• Payer Ops collaboration with other depts (Sales, EPD, Marketing/Growth) 
• Verify insurance benefits and check eligibility of all members.

What you’ll need:

• At least 3+ years of experience in healthcare accounts receivable, billing, and collections.
• Strong knowledge of CPT/ICD-10 codes and insurance claims processes.
• Proficiency in healthcare billing software and electronic medical records systems.
• Excellent communication, problem-solving, and organizational skills.
• Ability to communicate technical information in a way that is easy for team members and patients to understand.
• Comfortable in amorphous, fast-paced environments and with constantly evolving responsibilities.
• Tech-savvy skills: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Knowledge of federal and state healthcare billing regulations and compliance standards.

Nice-to-haves:

• Familiarity with non fee-for-service healthcare reimbursement models (per member per month, employer based subscription models, capitation, etc.)
• Experience working in healthcare technology.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The hourly rate for this role is between $21-$25/hour, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote