Description

Sprout Social is looking to hire an Account Executive, SMB to join either the New Business or Growth team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

Execute our sales process and close new business with prospects or existing customers within our small business segment

• Meet and exceed monthly activity and pipeline metrics

What you’ll bring

Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business.

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

• 6+ months of outbound closing sales experience or relevant experience 
• Experience working with Salesforce
• Consistent track record of success in recent roles 

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Closing experience in B2B sales, social media experience is a plus 
• Exceptional organizational, presentation, and communication skills - phone, email and webinar
• Technical expertise and ability to acquire knowledge of new products

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of SMB Sales to define key success metrics for your role and how you will measure against them.
• Acclimate yourself with the day to day responsibilities of the SMB Account Executive team by shadowing team members and listening to recorded customer calls and demos.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists.
• Complete a demo and written certification to ensure comprehension.

Within 3 months, you’ll start hitting your stride by:

• Become fully ramped in your role as an Account Executive.
• Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders.
• Meet and exceed monthly activity and pipeline metrics.
• Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor.

Within 6 months, you’ll be making a clear impact through:

• Own your numbers - consistently meet and exceed your activity  goals to build a fruitful pipeline that will provide consistent quota attainment.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you’ll make this role your own by:

• Consistently meet and exceed monthly activity and pipeline metrics.
• Step up as a leader to share best practices across the organization and help others grow from your experiences.
• Obtain (solicited and unsolicited) and act upon peer and customer feedback.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

This role’s On Target Earnings (“OTE”) is $105,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.

These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We seek a talented and experienced Senior Product Manager to help prioritize new integrations and enhancements to existing integrations that will help our customers drive more revenue. Integrations with other technologies play a key role in delivering customer value and Invoca has strong partnerships with companies like Adobe, Meta, Google, and Salesforce. Building on our powerful integration tools and strategic partnerships, the candidate will be responsible for discovering, defining and delivering the integrations and use cases that will drive customer success. Working closely with colleagues in Marketing, Sales, Partnerships, and Customer Success, you will contribute to all stages of the product lifecycle including: product ideation, prioritization, creation, enablement, adoption, and monetization strategies.

To be successful, you are passionate about understanding business challenges, discovering opportunities, collaborating with engineers to devise innovative solutions, honing your technical skills, and don’t mind reading through API documentation every now and then. You thrive in a dynamic environment while working to build the best product experience for our customers.

You Will:

• Help to define our integration strategy and craft your team’s roadmap, with a focus on delivering high-value integrations.
• Become an authority on Invoca integrations and tools, including webhooks, APIs and data transfers.
• Enhance Invoca’s integration tools, which make it easy and scalable to share our valuable call and conversation data with other solutions.
• Engage directly with customers to understand their needs, gather feedback, and identify opportunities to enhance product features and improve user experience.
• Prioritize stories and features, build consensus and coordinate product development with engineering.
• Facilitate communication throughout the development process between a variety of internal teams including: engineering, customer success, marketing, sales and executives.
• Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations.
• Manage the relationship with our Salesforce developer consultants to define and explain enhancements for our managed package that is available in the Salesforce AppExchange.
• Keep pace with changes in the privacy landscape, including country and state-specific privacy policies and security features introduced by browsers. 
• Manage and run beta testing and other release tests as necessary on integrations, and serve as the primary point of contact regarding integration-related inquiries, issues, and escalations, providing timely resolutions and guidance.
• Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in integrations.
• Develop and deliver training materials and resources to educate internal go to market teams on integration best practices and platform features.
• Understand Invoca’s strategic and competitive positioning, and work to define and deliver the best solutions to craft, and improve our industry-leading position.
• Contribute to continuous improvement in a constantly changing environment where the process is fluid and we are open to finding new, creative and unique solutions that make work more rewarding and productive.

You Have:

• At least 5 years experience in SaaS B2B Product Management.
• Comfortable working with a UX team to devise not only good design, but intuitive user experiences.
• Exposure to working with enterprise customers with a track record of navigating their complex systems, high security and privacy standards, multiple decision makers, and expectations around customization and service.
• Well versed in agile methodologies and tools and experience working in an agile environment.
• Clear, structured thinking as well as effective communication skills, both written and verbal.
• A combination of business acumen and technical aptitude.
• Knowledge of APIs, webhooks, and SFTP / S3 data transfers. Some JavaScript knowledge is a plus.
• Deep familiarity with the marketing technology landscape.
• Excellent organizational and analytical skills, with proven ability to deal with ambiguity and succeed.
• Demonstrated skills in gathering detailed requirements, identifying problems that are valuable to solve, evaluating risks, and presenting to different stakeholders.
• You are empathetic to individual customers’ needs and can also balance those against broader prioritization needs.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - Salary Range $117,000-$160,000 / plus bonus potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Engineering Team:

You will join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools and practices. We are a supportive team who swarms when problems arise and gives great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog (https://medium.com/invoca-engineering-blog) and check out our open source projects (https://github.com/Invoca).

About the Team:

You Will:

• Write high-quality code
• Operate independently on complex tasks
• Be a technical expert in an area or feature set
• Have end-to-end responsibility for projects of increasing complexity
• Identify and suggest areas of future work and back up suggestions with evidence
• Identify and mitigate risk in the development cycle, from ideation to delivery
• Keep leaders up-to-date on progress, blockers, and potential surprises (both positive and negative)
• Diagnose the root cause of problems for any service area owned by the team
• Communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Use logic and reason to build cases for ideas, backed up by qualitative and quantitative evidence

You Have:

• 5+ years of professional software development experience 
• Experience with some of our primary technologies: Ruby on Rails, MySQL/PostgreSQL, and HTML/CSS/JavaScript
• Familiarity with queueing systems like Kafka/RabbitMQ etc
• Familiarity with NoSQL data stores (we use Redis)
• Proficiency at removing roadblocks for complex tasks
• In-depth knowledge in one or more areas or features sets
• Awareness of industry best practices and trends
• Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security, visual design and more
• Recognition as a very capable engineer

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement- Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options- All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave- Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy -Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$127,000.00 - 165,000.00 / plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

The Marketing Revenue Operations Manager will be a strategic and operational partner to the marketing organization, particularly the VP of Demand Generation. You will bring a balance of operational expertise, technical skills, and analytical capabilities to design and implement processes that drive efficiency and enable marketing success. This role is critical in ensuring the smooth operation of demand generation activities and supporting data-driven decision-making. This role will report directly to the Senior Director of Revenue Process and Technology

You Will:

Operational Leadership

• Develop and implement scalable marketing and demand generation processes to drive growth.
• Collaborate with Marketing/Demand Generation and RevTech stakeholders to gather priorities and business requirements, assess needs, and recommend, develop, and implement tailored operational solutions and tools.
• Oversee Campaign Desk Operations to ensure efficient execution of campaigns and alignment with demand generation goals.
• Collaborate with demand generation teams to execute multi-channel campaigns.
• Build and test marketing automation workflows (e.g., nurture campaigns, email sequences).
• Implement and monitor A/B testing for email and landing page optimization.
• Support account-based marketing (ABM) efforts by aligning data, technology, and reporting.
• • Optimize top-of-funnel processes, including lead scoring, qualification, and routing, ensuring seamless lead flow from acquisition to pipeline creation.
• Monitor lead flow and conversion rates to identify bottlenecks and areas for improvement.
• • Work closely with Revenue Operations to ensure alignment on data, processes, and tools.

Technical Expertise

• Own and manage the marketing automation platform (Marketo required) and collaborate with the RevTech team to maintain seamless integrations between marketing tools and CRM.
• Partner with the Marketing/Demand Gen team and RevTech stakeholders to assess, recommend, and operationalize the Marketing SaaS/Tech stack to meet department objectives.
• Translate business requirements into operational and technical solutions to streamline workflows and automate processes.

Data and Analytics

• Build and implement a data-driven lead scoring model to prioritize leads with the highest purchase intent.
• Create reports and dashboards to monitor activity, KPIs, and performance metrics, including last-touch attribution.
• Collaborate with the Revenue Analytics & Insights team to analyze campaign performance, lead flow, and pipeline contribution to provide actionable insights.

Optimization and Innovation

• Analyze current processes and tools, identifying opportunities for improvement and automation.
• Partner with stakeholders to identify gaps and implement innovative solutions to support marketing and demand generation goals.
• Regularly evaluate and optimize the marketing tech stack to enhance team efficiency and campaign impact.

You Have:

• 4-7 years of marketing operations experience, ideally within a B2B SaaS company 
• Proficiency with CRM Systems (Salesforce required) and Marketing Automation tools (i.e. Marketo (required), Marketing Cloud, HubSpot)  

Advanced skills with Microsoft Excel/Google Sheets, PowerPoint/Google Slides  

• Strong problem-solving skills with a passion for identifying and solving complex operational challenges.
• Excellent communication and interpersonal skills, with the ability to build strong cross-functional relationships; had demonstrated success in delivering results working x-functionally. 
• Highly organized and detail-oriented, with a demonstrated ability to prioritize and manage multiple projects in a fast-paced environment.
• Self-starter who is adaptable, flexible, and thrives in ambiguity and a fast pace environment.
• Strong written and verbal communication and presentation skills
• Strategic, analytical thinker with strong business acumen
• Strong work ethic with a “get stuff done” mentality 

Nice to have: Experience with data visualization tools (i.e. Looker, Tableau, Anaplan)

• Nice to have: Knowledge of working with project management tools (i.e. Asana, Monday.com, Trello, Confluence) 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $95,000.00 - $135,000.00 Salary Range / plus bonus potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

The role:

• The Accounting Manager will be responsible for delivering accurate, reliable, and timely monthly financial reporting. 
• You’ll be part of the team helping scale our accounting operations (documentation, processes, and systems) as Newsela grows. 
• You will work closely with our FP&A, Content, Technology, and Legal teams to set operational excellence standards on the team by improving day-to-day accounting processes and related documentation. 
• You will report directly to the Controller and will be responsible for leading the general ledger team (of 2-3 staff) which includes accruals, accounts payable, taxes, and capitalized software
• You’ll be instrumental in scaling our month-end close and financial reporting process by taking the lead in the process for all accounts outside of revenue 
• As a leader on the accounting team, you will be a key player in our operational improvements, financial statements audits, and managing tax compliance requirements as Newsela scales our business.

Why you’ll love this role: 

• You will have an opportunity to make a real impact by driving process improvement and system implementation efforts to streamline operations and improve the close process and overall scalability of our finance function. 
• Your work will enable quality reporting and accounting operations that support the growth of our business, enabling the expansion of Newsela’s reach and bringing engaging, culturally responsive learning content into the hands of K-12 students and teachers nationwide. 
• You love a “team-first” mentality and are someone who enjoys problem solving and adapting to the constantly changing conditions typical to a fast-growing company.

Why you’re a great fit: 

• You have 5+ years of experience in accounting, with a range of operational experience--from month end close reporting to process improvements. 
• You have an accounting educational background (Bachelor’s degree or higher) 
• You have a strong understanding of financial reporting and US GAAP with  experience in public accounting and/or public company experience. 
• You are a certified public accountant (CPA). You are all about efficiency and building a foundation for the finance function to scale, and have demonstrated success managing a team. 
• You have experience as team leader with managing teams of 1 or more staff
• You are an Excel guru, with a comprehensive background in building out models and templates to streamline processes; Netsuite and Salesforce system experience is a plus. 
• You have excellent analytical and problem-solving skills, are very organized and detail-oriented, thrive on process improvement, clean documentation, and enjoy working in a challenging, fast-paced environment. 
• A self-starter, you’re excited to apply what you know to strengthen the financial reporting and controls of our fast-growing company with a mission to transform the K-12 education industry.

Compensation:

Base salary:$105,850 - $125,000.

Total compensation for this role also incentive stock options and benefits. 

 Why you’ll love working at Newsela:

• Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home:Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off:Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
• Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

About Newsela:

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

We are hiring a Senior CS Strategy Analyst to support our Scale and Digital Customer Success teams. As a Senior Analyst, you will partner with our global customer engagement teams to drive and influence business improvements and bolster customer-centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience.

What you'll do

• Deliver data views that are mapped to current and future business needs, ensuring alignment with strategic objectives.
• Own the delivery of well-defined strategic projects, from scope definition to execution and iterative improvements.
• Provide input on strategic decisions within your area of focus and support delivery teams in implementing these strategies.
• Collaborate with senior stakeholders across the business to define clear data needs and refine project scopes.
• Influence the development and testing of best practices within the team.
• Adopt a flexible approach to driving insights and analyzing business questions and challenges, utilizing multi-faceted delivery capabilities related to data systems and visualization.
• Leverage strong business acumen related to go-to-market (GTM) teams and strategies to inform data-driven decision-making.
• Understand and work on complex problems requiring deep understanding of multiple data sources to make informed recommendations.

What you'll bring

• Progressive experience in an analytical role, preferably within Customer Success, Sales Strategy, or a similar function.
• Proficiency in data analysis tools such as Excel, SQL, and business intelligence tools (e.g., Tableau, Looker). Experience with CRM systems (e.g., Salesforce) and customer success platforms (e.g., Gainsight) is a plus.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to stakeholders at all levels.
• Proven ability to manage multiple projects simultaneously and deliver high-quality results in a fast-paced environment.
• Deep understanding of customer success principles and a customer-centric approach to strategy development.