Today’s complex, fast-paced systems have become a minefield of reliability risks—any of which could cause an outage that costs millions and destroys customer confidence. That’s why high-availability teams use the Gremlin to find and fix ‌reliability risks before they become incidents. Gremlin Reliability Platform helps software teams proactively monitor and test their systems for common reliability risks, build and enforce reliability standards, and automate their reliability practices organization-wide. As the industry leader in Chaos Engineering and reliability testing, we work with hundreds of the world’s largest organizations where high availability is non-negotiable.

About the role of Strategic Account Executive in Gremlin: 

Gremlin’s sales team is growing, and we’re seeking a passionate Strategic Account Executive to help the company scale. This role will play a vital role in growing and maintaining Gremlin’s customers pipeline. Working with an SA partner and directly with the leadership team, you’ll be central in fostering a customer-centric culture that drives growth for the organization. 

As a Strategic Account Executive in Gremlin you will get to: 

• Identify and prospect large-sized enterprises while maintaining an efficient sales process.
• Negotiate favorable pricing and business terms by emphasizing the value and return on investment (ROI) that Gremlin's products and services offer.
• Manage existing customer expectations while also expanding the company's reach and depth 
• Self-directly navigate deals from prospecting to closure, while fostering strong relationships and gaining customer validation
• Identify a robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency in reporting
• Maintain, build and manage specific relationship maps including existing relationships and aspirational contacts
• Have a thorough understanding of customer's business

We expect you to bring: 

• 10+ Years of experience in an Enterprise Field Role (or mix of mid-market and enterprise)
• Recent experience working for an emerging tech company, including experience selling to mid-sized and large companies, with deal sizes ranging from $100k+ to $1m+
• Excellent communication and presentation skills, ability represent the company and its products independently
• Collaborative team player who works well with the internal team and prioritizes both customer and company needs
• Proven experience in landing and expanding strategic accounts
• Demonstrated history of consistent goal achievement in a highly competitive environment, ideally being a top 10% performer

Nice to Have

• Deep contacts, previous customers, and a successful track record of selling to Engineers in a technical space can be advantageous
• Domain exposure to APM, DevOps, Microservices, and SaaS services

Today’s complex, fast-paced systems have become a minefield of reliability risks—any of which could cause an outage that costs millions and destroys customer confidence. That’s why high-availability teams use the Gremlin to find and fix ‌reliability risks before they become incidents.

Gremlin Reliability Platform helps software teams proactively monitor and test their systems for common reliability risks, build and enforce reliability standards, and automate their reliability practices organization-wide. As the industry leader in Chaos Engineering and reliability testing, we work with hundreds of the world’s largest organizations where high availability is non-negotiable.

About the Role of the Technical Support Engineer

In this role, you will help our customers with any product usage questions or issues they might have. This is a great opportunity to be exposed to a wide gamut of environments and technologies, as Gremlin can be utilized on-prem, in the cloud, or in a containerized environment. You will help our customers to successfully deploy Gremlin agents and troubleshoot any issues they might have using Gremlin to orchestrate some controlled chaos. You will work closely with Engineering, Sales, Customer Success, and Product teams to rectify any customer issues and ensure that we are constantly surprising and delighting our customer base.

In this role, you'll get to:

• Provide technical support for Gremlin’s customers as efficiently as possible using the following techniques:
• Diagnose, troubleshoot and debug customer’s issues using the ticketing system and conferencing tools along with an internal messaging tool
• Use an array of test environments to reproduce the customer’s issue when possible
• Drive improvement of both our internal and external documentation using the best practices of the Knowledge Centered Service (KCS) mindset
• Keep abreast of the evolution of technology through continuous learning 
• Maintain Service Level Agreements (SLA)
• Actively participate with your team – exemplify a strong team spirit! 
• When working on tickets, write clear and concise notes that are easy to understand in case of an escalation or if Engineering is required to assist

We’ll expect you to have:

• 7+ years previous work experience in technical field such as DevOps, Systems Administration, SaaS Product (Enterprise) Support, NOC, or similar
• Proficient Linux, Windows server administration, troubleshooting skills, and shell (bash, etc) experience
• Experience troubleshooting Kubernetes (preferred) and or similar programs such as Amazon ECS and RedHat OpenShift
• Experience in datacenter infrastructure or public cloud providers such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure
• Experience with packet analysis (pcap/wireshark, etc) or experience with encryption systems like SSL/TLS or SSO methods like SAML/OAuth
• Experience managing ticket caseload and achieving SLA expectations
• Ticket Escalation skills and intra-team integration to get things done
• Demonstrable excellence in communications in written form, conference, or live customer troubleshooting engagements
• Demonstrable focus on and empathy for customers
• Technical documentation experience
• Focus and Decision Making
• Active Learning and Research 
• The ability to actively contribute to a shared vision, participate as a team member of the CS organization, and speak up when you have ideas!
• The ability to communicate to your manager when you need help
• Has been on-call and participated in an incident management program

*The role does not offer sponsorship employment benefits. 

**If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About Gremlin:

Gremlin is a team of industry veterans and people eager to learn from one another. We set the standard for reliability and equip leading organizations with the mindset and expertise needed to drive reliability improvements that move the world forward. We’re backed by top-tier investors Index Ventures, Amplify Partners, and Redpoint Ventures. Our customers love us, and we’re thrilled to be a partner in their success.

What Do We Care About:

• We Care about our People
  People are our critical differentiators. The company strives to treat our people with respect, empathy, and dignity. We expect that our people will treat each other similarly. In both cases, we will assume good intent. All are welcome at Gremlin. We know our differences make us stronger and that our best ideas and contributions can come from anyone at any level.
• We Care about Collaboration
  Gremlin is strongest when we come together as one team with shared goals. Be the glue, not the glitter. But as a remote company, teamwork and collaboration won’t happen by accident. We approach every challenge as a shared challenge. We rely on each other for diverse perspectives and creative ideas. We celebrate our wins as a team.
• We Care about Results
  Be high productivity, low drama. Results matter. To keep our pace, everyone owns the outcomes of their actions and takes action when needed. We reward speed over perfection. We empower each other to iterate and experiment.You are welcome at Gremlin for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. However you identify and whatever background you bring with you, please apply if this sounds like a role that would make you excited to come into work everyday. It’s in our differences that we will find the power to keep building a more reliable internet by building and designing tools used by the best companies in the world.

You are welcome at Gremlin for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. However you identify and whatever background you bring with you, please apply if this sounds like a role that would make you excited to come into work everyday. It’s in our differences that we will find the power to keep building a more reliable internet by building and designing tools used by the best companies in the world. 

Visit our website to learn more - https://www.gremlin.com/about

At Gremlin, our mission is to enable every company to build more reliable software. We dedicate ourselves to building the tools, processes, and reliability signals that allow engineering teams to work proactively, fortifying the digital infrastructure that drives the world forward.

We work with enterprises like Target, Twilio and JP Morgan Chase that are building complex, distributed SaaS applications whose success depends on uptime. If paving a new path forward at the leading edge of technology sounds exciting to you, we should talk.

About the Role of the Senior Software Engineer

As a Software Engineer at Gremlin, you will have the opportunity to improve the reliability of the internet at large by developing Chaos Engineering tooling. You will be able to leverage your engineering experience to inform product design as well as solve complex technical problems that directly impact our customers (which range from the Fortune 500 to smaller organizations). You will work closely with a small, talented team focused on quality, delivery, and predictability.

In this role, you’ll get to:

• Work closely with engineers, product managers, and other stakeholders to design and build the latest and greatest in Chaos Engineering tooling
• Leverage strong collaboration and communication skills to deliver new features within a remote culture
• Partner with product and other business units to understand business problems and present technical solutions and tradeoffs
• Actively mentor and grow your teammates
• Care deeply about the customer experience

We'll expect you to have:

• 5+ years professional Java software engineering experience
• Experience in Go & Systems Level Programming
• Experience in cloud technologies: e.g AWS, Lambda, Serverless. Experience with other cloud technologies like Google, Oracle also considered
• Experience in DynamoDB and/or other no-sql DB or experience in any major relational databases
• Experience in infrastructure & systems level technologies: e.g., Linux, Docker, Kubernetes, OpenShiftExperience in architecting complex distributed systems and integrating with external systems
• Strong advocate and practitioner of automated testing, CI/CD, and engineering best practices

Bonus Experience:

• Has been on-call and participated in an incident management program
• Familiarity with modern JavaScript frameworks & web development practices: e.g., React, TypeScript, etc.
• Experience taking features from concept to full production release

*The role does not offer sponsorship employment benefits. 

**If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.*

About Gremlin:

Gremlin is a team of industry veterans and people eager to learn from one another. We set the standard for reliability and equip leading organizations with the mindset and expertise needed to drive reliability improvements that move the world forward. We’re backed by top-tier investors Index Ventures, Amplify Partners, and Redpoint Ventures. Our customers love us, and we’re thrilled to be a partner in their success.

What Do We Care About:

• We Care about our People
  People are our critical differentiators. The company strives to treat our people with respect, empathy, and dignity. We expect that our people will treat each other similarly. In both cases, we will assume good intent. All are welcome at Gremlin. We know our differences make us stronger and that our best ideas and contributions can come from anyone at any level.
• We Care about Collaboration
  Gremlin is strongest when we come together as one team with shared goals. Be the glue, not the glitter. But as a remote company, teamwork and collaboration won’t happen by accident. We approach every challenge as a shared challenge. We rely on each other for diverse perspectives and creative ideas. We celebrate our wins as a team.
• We Care about Results
  Be high productivity, low drama. Results matter. To keep our pace, everyone owns the outcomes of their actions and takes action when needed. We reward speed over perfection. We empower each other to iterate and experiment.You are welcome at Gremlin for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. However you identify and whatever background you bring with you, please apply if this sounds like a role that would make you excited to come into work everyday. It’s in our differences that we will find the power to keep building a more reliable internet by building and designing tools used by the best companies in the world.

You are welcome at Gremlin for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. However you identify and whatever background you bring with you, please apply if this sounds like a role that would make you excited to come into work everyday. It’s in our differences that we will find the power to keep building a more reliable internet by building and designing tools used by the best companies in the world. 

Visit our website to learn more - https://www.gremlin.com/press/about/?ref=nav

Job Description: 

Gremlin’s mission is to make the Internet more reliable. We’re leading the way in the exciting, growing practice of Chaos Engineering, for enterprises like Target, Twilio and JP Morgan Chase that are building complex, distributed SaaS applications whose success depends on uptime. The Gremlin platform uncovers risks and weaknesses that aren’t addressed by traditional DevOps and IT operations processes and best practices. If paving a new path forward at the leading edge of technology sounds exciting to you, we should talk.

About the Role of the Senior Software Engineer, Frontend 

As a Senior Software Engineer, Frontend at Gremlin, you will have the opportunity to improve the reliability of the internet at large by developing Reliability Engineering tooling. You will be able to leverage your engineering experience to inform product design as well as solve complex technical problems that directly impact our customers (which range from the Fortune 500 to smaller organizations). You will work closely with a small, talented team focused on quality, delivery, and predictability with an emphasis on providing our customers a great user experience.

In this role, you'll get to:

• Work closely with engineers, designers, product managers, and other stakeholders to design and build the latest and greatest in Chaos Engineering tooling
• Leverage strong collaboration and communication skills to deliver new features within a remote culture
• Partner with design to understand the customer’s needs and design interfaces and experiences that lead our customers to success
• Partner with product and other business units to understand business problems and present technical solutions and tradeoffs
• Actively mentor and grow your teammates
• Care deeply about the customer experience

We'll expect you to have:

• Experience as a self-driven and collaborative problem solver with strong communication skills
• 7+ years professional Frontend software engineering experience in modern technologies (TypeScript, JavaScript, React, CSS, etc.)
• Experience or strong interest in infrastructure & systems level technologies: e.g., Linux, Docker, Kubernetes, OpenShift, etc.
• Experience with Java software development
• Experience with agile development environments and practices
• Strong advocate and practitioner of unit testing and integration testing (Jest/Cypress), CI/CD, code quality, and engineering best practices
• Leverage your own design skills to collaborate with designers and stakeholders to implement designs and features to required specifications
• Strong at breaking down ambiguous problems into concrete actions and milestones

Bonus Experience:

• Experience in cloud technologies: e.g., AWS, DynamoDB, Lambda, Serverless
• Has been on-call and participated in an incident management program

*If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

** The role does not offer sponsorship employment benefits. 

Benefits:

• Competitive compensation
• 401k Match
• Stock Options
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Team Activities (virtual and in-person)

About Gremlin: 

Gremlin is a team of industry veterans and people eager to learn from one another. We set the standard for reliability and equip leading organizations with the mindset and expertise needed to drive reliability improvements that move the world forward. We’re backed by top-tier investors Index Ventures, Amplify Partners, and Redpoint Ventures. Our customers love us, and we’re thrilled to be a partner in their success.

What Do We Care About:

• We Care about our People
  People are our critical differentiators. The company strives to treat our people with respect, empathy, and dignity. We expect that our people will treat each other similarly. In both cases, we will assume good intent. All are welcome at Gremlin. We know our differences make us stronger and that our best ideas and contributions can come from anyone at any level.
• We Care about Collaboration
  Gremlin is strongest when we come together as one team with shared goals. Be the glue, not the glitter. But as a remote company, teamwork and collaboration won’t happen by accident. We approach every challenge as a shared challenge. We rely on each other for diverse perspectives and creative ideas. We celebrate our wins as a team.
• We Care about Results
  Be high productivity, low drama. Results matter. To keep our pace, everyone owns the outcomes of their actions and takes action when needed. We reward speed over perfection. We empower each other to iterate and experiment.You are welcome at Gremlin for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. However you identify and whatever background you bring with you, please apply if this sounds like a role that would make you excited to come into work everyday. It’s in our differences that we will find the power to keep building a more reliable internet by building and designing tools used by the best companies in the world.

You are welcome at Gremlin for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. However you identify and whatever background you bring with you, please apply if this sounds like a role that would make you excited to come into work everyday. It’s in our differences that we will find the power to keep building a more reliable internet by building and designing tools used by the best companies in the world.