Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care. 

We are seeking a mission-driven Onboarding Associate who will learn a deep understanding of our cloud-based clinical and billing platforms. This role involves excellent relationship management skills, working directly with primary care practices to onboard them to our products and ensure a seamless transition of their data from previous EMRs. The Onboarding Associate will collaborate closely with various roles within the Small Group Onboarding team to efficiently integrate customers onto the Elation platform.

The ideal candidate will demonstrate a strong technical understanding of EHR configuration and integrations, possess problem-solving skills, and engage with customers in a consultative manner. Attention to detail across multiple projects and a positive attitude are essential to success. This is a remote-based position.

Key Responsibilities:

• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
• Coordinates and adheres to strict project schedules, and handles multiple assignments.
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax, ePrescribing, labs and other integrations requested by the customer. 
• Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders.
• Collaborate with the broader Onboarding team on executing billing-related tasks  on the project plan and coordinating with the Onboarding teams to ensure a successful customer graduation.
• Communicate with customers and 3rd party vendors/partners to enable configuration experiences.
• Document progress and updates in Salesforce and Cloud Coach; communicate whether your activities are on track/off track with the relevant stakeholders.
• Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers.
• Ensure process and operating procedures documentation is up to date at all times to enable operational efficiency across the organization.
• Actively contribute in any onboarding and training projects to support the customer journey, and product core adoption. 
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.
• Complete data imports for customers transitioning to Elation from previous EMRs and partner closely with the rest of the Onboarding team to coordinate timing, delivery, and expectations for the customer.

Professional Qualifications

• 2+ years relevant professional experience in implementation, or customer-facing success role
• Previous software experience in one or more of the following areas: 
• Electronic Health Records or Practice Management Solutions
• User credentialing processes
• Integration and configuration processes
• Experience in medical billing and SaaS is required
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus
• Must be proficient in using Google Suite and project management platforms, including Salesforce

Salary: $58,000 - $65,000 k/yr 

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation Health, a forefront innovator in health information technology solutions, seeks a driven and experienced Sr. Manager/ Director of Sales for our Small Group Segment. This remote leadership role involves leading a team of Account Executives, adept in both inbound and outbound sales strategies, focusing on expanding our market share within the small group sector. The successful candidate will lead and manage a high performing team while operating in a dynamic, virtual environment.

Responsibilities:

• Remote Team Leadership: Lead, motivate and mentor a remote, hybrid inbound and outbound sales team, fostering a culture of performance, collaboration, and success in a virtual setting.
• Strategic Sales Planning: Craft and implement comprehensive sales strategies tailored to the small group market, ensuring the achievement of sales objectives and revenue growth targets through both inbound and outbound efforts.
• Pipeline Development: Oversee the creation and management of a robust sales pipeline, utilizing both inbound leads and proactive outbound prospecting strategies to secure new business opportunities.
• Sales Metrics and Analysis: Utilize key sales performance indicators to provide actionable insights to enhance productivity and effectiveness. Use data-driven approaches to inform and refine sales tactics and strategies.
• Deal Support: Provide direct deal support to account executives, serving as an escalation point in negotiations and joining calls to help provide ongoing coaching of the team.
• Cross-Functional Collaboration: Work closely with marketing, product, and customer success teams to align on go-to-market strategies, product development feedback, and to optimize sales enablement tools and resources.
• Sales Training and Enablement: Equip the sales team with the necessary skills, knowledge, and tools to succeed in a remote sales environment. 
• Innovation and Adaptability: Encourage innovation within the team to adapt sales strategies and approaches in a rapidly changing market. Promote a culture of experimentation and continuous improvement.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field, with an MBA preferred.
• At least 5 years of leadership experience in inside sales, specifically within the health information technology sector or a closely related healthcare field, with a proven track record in remote team management.
• Demonstrated success in leading hybrid inbound and outbound sales teams to exceed sales targets in a virtual environment.
• Strong analytical skills, capable of leveraging data to drive strategic decisions and optimize sales performance.
• Exceptional leadership and communication abilities, with experience in motivating and developing remote sales teams.
• In-depth understanding of the small group healthcare market, with the ability to anticipate market trends and align sales strategies accordingly.
• Proficiency in using sales and customer relationship management (CRM) software, as well as tools for remote work and team collaboration.

Salary range: $100,000-125,000 + variable

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

We are seeking a highly motivated Full-Stack Business Analyst who excels in both data analysis and data engineering to join our team. The ideal candidate will have a proven ability to perform strong data-driven analyses to uncover insights that drive business impact, and be able to extract, transform, and load data from various business systems into our data warehouse. This role requires a blend of analytical thinking, technical skills, and business acumen to deliver actionable insights and support data-driven decision-making across the organization. This role will give you the opportunity to drive real change within the healthcare segment. 

Key Responsibilities:

• Partner with leaders of business functions across the organization to drive data-driven business decisions to achieve key company outcomes.
• Build, then train stakeholders on how to use dashboards, reports, analysis's to drive operational improvements and business outcomes.
• Manage internal data warehouse instance (Snowflake) through data transformation and modeling tools (e.g., dbt), as well as manage data visualization tool (Looker).
• Evangelize data-driven decision-making and make data and tools accessible to any team member across the organization.
• Develop consistent data modeling and representation standards that simplify maintenance and comprehension. 

Qualifications:

• 5+ years of experience in a business analyst, data analyst, or similar role, with a focus on full-stack data work.
• Exceptional communication skills, with the ability to present complex data in a clear and concise manner to non-technical stakeholders. 
• 5+ years of experience driving change through analyses and actionable recommendations through organizations. Proven Track record of gaining buy-in across the organization from executive to front-line management.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong experience with data analysis tools (e.g., SQL, Python, R), data visualization tools (e.g., Looker, Tableau, Power BI), and data warehouses (e.g., Snowflake, BigQuery) operating on large data sets.
• Applies pragmatic approaches and use of tools with focus on delivering business outcomes.

Required Skills:

• Experience with data engineering tools (e.g., dbt) and data integration platforms (e.g., Fivetran).
• Familiarity with scripting languages (e.g., Python) for data manipulation and automation.
• Knowledge of statistical analysis and predictive modeling techniques.
• Hands-on experience with data extraction from various business systems (e.g., Salesforce, NetSuite, HubSpot, etc.).
• Proficient in building ETL pipelines and integrating data into data warehouses (e.g., Snowflake, Redshift, BigQuery).
• Expert in Excel and advanced knowledge of google sheets, including scripting

Salary: $150,000 - $180,000k/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

The Manager, of Sales Enablement will be responsible for designing, developing, and delivering comprehensive training programs that enhance the skills and performance of our sales team. This role plays a critical part in ensuring that our sales representatives are equipped with the knowledge and tools needed to succeed in a competitive marketplace. The ideal candidate is an experienced trainer and coach who can translate complex concepts into actionable training that drives results.

Key Responsibilities:

1. Training Program Development:

• Design and develop training programs that address the needs of the sales team, from onboarding new hires to ongoing skills development.
• Create a variety of training materials, including presentations, e-learning modules, role-playing exercises, and sales scripts.
• Ensure training content is aligned with the company’s sales strategies, product offerings, and market positioning.

• Lead the onboarding process for new sales hires, ensuring they are quickly integrated and equipped with the knowledge needed to perform effectively.
• Develop and maintain an onboarding curriculum that covers company background, product knowledge, sales processes, and tools.
• Track and measure the effectiveness of the onboarding process, making adjustments as needed to improve outcomes.

• Continuously assess the training needs of the sales team and develop programs to address skill gaps and enhance performance.
• Implement training initiatives focused on product updates, sales techniques, market trends, and competitive positioning.
• Facilitate workshops, webinars, and in-person training sessions to deliver content effectively.

• Provide one-on-one coaching and mentorship to sales representatives to help them refine their skills and overcome challenges.
• Develop a coaching framework that includes regular check-ins, performance feedback, and personalized development plans.
• Partner with sales leadership to identify high-potential reps and provide targeted coaching to accelerate their growth.

• Establish metrics and KPIs to measure the effectiveness of training programs and their impact on sales performance.
• Gather feedback from sales teams and leadership to continually improve training content and delivery methods.
• Analyze training outcomes and make data-driven decisions to optimize training programs.

• Work closely with product, marketing, and sales leadership to ensure training content is up-to-date and relevant.
• Collaborate with the sales operations team to integrate training with CRM tools and other sales technologies.
• Align training initiatives with broader company objectives and sales goals.

• Maintain a library of training resources, ensuring content is easily accessible, up-to-date, and organized.
• Regularly update training materials to reflect changes in products, markets, and sales strategies.
• Utilize a learning management system (LMS) or other platforms to distribute and track training content.

Salary: $100,000 - 150,000 USD 

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care. 

We’re looking for an Workflow Consultant to join our team. The Workflow Consultant must demonstrate a deep understanding of our cloud-based, clinical platform and clinical workflows in order to drive customer design that is aligned to customer value objectives and achievement. The right candidate will have a desire to problem solve, a great attitude and ideally, prior experience working with distributed teams. This is a remote-based position. 

Key Responsibilities:

• Advise customers on workflows across multiple roles, interdependencies and design impacts.
• Collaborate with Implementation Manager and Project Specialist to drive customer-specific configuration design to meet workflow requirements and ensure value achievement.
• Identify workflow and process improvements and make recommendations to client and project leadership
• Mitigate implementation risks and issues with creative problem solving
• Drive cross functional collaboration with internal stakeholders to identify and propose product enhancements, workflow efficiencies and customer engagement strategies

Professional Qualifications

• 3 - 5 years relevant professional experience in professional services or implementation
• Successful track record of identifying, designing, and implementing process improvements
• Ability to communicate complex clinical workflows to both customers and internal stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $90,000 - $120,000k/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

The Director, Sales Operations at Elation Health will play a pivotal leadership role in shaping and driving the effectiveness and efficiency of the sales organization. This individual will take full ownership of designing and executing sales strategies, optimizing processes, and leveraging data-driven insights to improve sales performance. The Director will act as a strategic partner to the sales leadership, leading initiatives that directly impact the company’s growth objectives. The ideal candidate is a visionary, data-oriented leader who thrives on driving change and elevating the performance of high-impact sales teams.

Key Responsibilities:

Sales Process Leadership and Optimization:

• Lead the end-to-end design, implementation, and optimization of sales processes to enhance efficiency, scalability, and effectiveness within the sales team.
• Champion the adoption of sales best practices, fostering a culture of continuous improvement and operational excellence across the organization.
• Take ownership of maintaining comprehensive and dynamic documentation of sales processes and policies, ensuring teams have clarity and consistency.

Sales Performance Leadership:

• Provide strategic insights by analyzing key performance metrics, identifying trends, areas for improvement, and growth opportunities, and leading actionable improvements.
• Collaborate closely with sales leaders to define and set ambitious targets, quotas, and KPIs that align with Elation’s overall growth objectives.
• Take accountability for delivering regular executive-level reports and dashboards to track performance against goals and drive data-informed decision-making.

Sales Tools and CRM Strategy:

• Own the management and strategic optimization of CRM systems (e.g., Salesforce), ensuring data integrity, governance, and alignment with business goals.
• Lead the evaluation, implementation, and management of sales tools and technologies to enhance productivity, performance, and innovation across the sales team.
• Oversee the ongoing training and support of the sales team to ensure effective and consistent use of sales tools.

Sales Forecasting and Planning:

• Partner with finance and sales leadership to lead the development of accurate, actionable sales forecasts that align with long-term business objectives.
• Take ownership of territory planning, quota setting, and resource allocation to drive optimal sales coverage and maximize target achievement.
• Lead the annual and quarterly sales planning processes to align sales efforts with overarching company goals and strategies.

Data Analysis and Executive Reporting:

• Provide leadership in analyzing sales data to deliver actionable insights into sales performance, pipeline health, and evolving market trends.
• Lead the creation and presentation of executive-level dashboards, reports, and presentations that influence strategic decisions and guide leadership direction.
• Take a proactive approach to conduct ad-hoc analysis and provide thought leadership to optimize sales strategies in real-time.

Cross-Functional Leadership and Collaboration:

• Build and nurture strong partnerships with marketing, finance, product, and customer success teams to ensure that sales strategies are fully aligned with broader company objectives.
• Act as a key communication leader and collaborator between the sales team and other departments, driving alignment and fostering a culture of shared success.

Sales Training and Development Leadership:

• Partner with sales leadership to identify and address training needs, and lead the development of comprehensive sales training programs.
• Oversee the onboarding of new sales team members, ensuring they are well-equipped with the knowledge and tools to achieve success quickly.
• Own the development and implementation of sales enablement materials, ensuring the sales team has access to resources that drive productivity and success.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in sales operations, sales analytics, or a related role.
• Strong analytical skills and experience with data analysis tools (e.g., Excel, Looker).
• Proficiency with Salesforce and other sales tools.
• Excellent communication and interpersonal skills.
• Ability to work cross-functionally and manage multiple stakeholders.
• Strong project management skills and attention to detail.
• Experience in healthcare or healthcare technology is a plus.

Salary: $175,000 - 200,000k/yr USD + variable comp

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

The Technical Support Specialist’s main responsibility is to troubleshoot complex customer cases. Technical Support Specialists are responsible for troubleshooting issues with the Elation and Passport applications via email, phone, and screenshare. Technical Support Specialists collaborate with other members of the team, as well as other customer facing teams and external vendors. Technical Support Specialists are experts on the Elation and Passport applications, attentive to detail, can manage multiple tasks at a time and have strong collaboration skills. Technical Support Specialists are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and empathetic in their approach to our work. 

Responsibilities

[65%] Field customer issues which involve common application/technical troubleshooting including log analysis, routine escalations and vendor communication.

• [15%] Collect pertinent information from customers and escalate cases when needed
• [10%] Mentor and assist with training for Senior Customer Support Specialists
• [10%] Assessing and addressing knowledge gaps by identifying and providing feedback as well as through building or suggesting articles or other SOPs.
• Participate in weekly urgent shift rotation
• Participate in 2 to 3 weekend/holiday on-call rotations per year

Personal Qualifications

• Manages time effectively and works independently, self-starter
• Detail oriented and able to manage multiple tasks at once
• Collaborates effectively with both customers and internal teams
• Empathetic in their approach to work, and passionate about the user experience we support
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to leads or manager 

Bachelor’s degree or equivalent experience

• 1-2 years of experience in a customer service, customer-facing or healthcare environment 
• 1 year of experience in a technical support role is recommended
• Familiarity with Salesforce, Jira & Looker platforms is recommended

Salary: $60,000 - 70,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

The Learning and Development Manager will be responsible for designing, implementing, and overseeing comprehensive manager training and development programs across the organization. This role involves assessing training needs, creating engaging learning materials, and facilitating impactful training sessions that enhance managerial skills, leadership capabilities, and overall performance.  You will collaborate with senior leaders and key stakeholders to ensure our learning and development strategies align with organizational goals and foster a culture of continuous improvement. This is a remote-based position.

Key Responsibilities:

Manager Training Program Development:

• Design, develop, and deliver manager training programs and workshops tailored to a wide range of people leaders, including new managers, mid-level managers, and senior leaders.  You will also create and deliver content aimed at developing leadership behaviors in our individual contributors.
• Facilitate training sessions, workshops, and asynchronous content, both in-person and virtually, using engaging methods and interactive techniques.
• Provide coaching and mentoring to managers to reinforce learning and support their development.
• Engage and motivate individuals and groups.
• Collaborate with other departments and stakeholders to ensure training programs are integrated with overall organizational initiatives.
• Conduct needs assessments to identify skills gaps and training requirements for people managers.
• Analyze training effectiveness through feedback, assessments, and performance metrics to continuously improve program content and delivery.
• Establish clear and measurable learning outcomes for all content created.
• Solve problems and troubleshoot unique situations.

Leadership and Career Development:

• Partner with senior leadership to identify development needs that align with the company's strategic goals and values.
• Collaborate with People Ops, Talent Acquisition, Enablement and business leaders to identify learning needs and develop solutions that support organizational goals.
• Foster a culture of learning and continuous improvement within the organization.
• Support succession planning and career development initiatives by identifying and nurturing high-potential people leaders.

Qualifications:

• Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, or related field - Master’s degree or relevant certifications preferred
• Minimum of 5 years of experience developing and leading L&D programs with a focus on manager training and leadership development 
• Proven track record of designing and delivering effective training programs to a remote employee base
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent facilitation, presentation, and communication skills
• Analytical skills to measure and report on training effectiveness and ROI
• Ability to work collaboratively with diverse teams and stakeholders
• Proficiency in learning management systems (LMS) and other training tools
• Proven project management and organizational skills

Salary: $90,000 - 100,000/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Elation is a fast-growing organization that believes in its people to enable our business to scale and grow. We are looking for talented, hardworking individuals with great energy, leadership, and initiative to drive delivery and customer success during the customer’s onboarding and growth lifecycles.

We are seeking a mission-driven Elation Billing Specialist who will learn a deep understanding of our cloud-based, clinical and billing platforms and services and have excellent relationship management skills. You’ll work directly with primary care practices, helping them onboard to our products and ensuring a seamless transition with their data from previous EMRs.  This individual will collaborate closely with a variety of roles within the Small Group Onboarding space, assisting in the tasks that are required to efficiently bring a customer onto the Elation platform. The right candidate will have a desire to problem solve, lead effective customer interactions, have great attention- to- detail across multiple projects, and a great attitude. This is a remote-based position.

Key Responsibilities

• Contribute to simultaneous onboarding projects, balancing priorities of driving business results, customer satisfaction, and technical quality. This includes collaborating with multiple internal teams such as Onboarding, Support, Customer Success Managers, Sales, and Product Development to create a streamlined and cohesive approach that allows customers to successfully onboard in a timely manner.
• Creation and management of onboarding project plans and timelines .
• Perform the complete technical setup for practices to enable a successful go live, including system configuration, integrations, and accessing secure areas via VPN and Elation Administration Tools. 
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities to collaborate with internal teams for recommended process efficiencies, operational improvements, and trade-offs to maximize customer value.
• Collaborate with internal teams to gather customer feedback including in Product Development and the broader Onboarding team .
• Develop and maintain positive business relationships with the Sales and Customer success organizations to facilitate sales growth and to ensure smooth transitions and customer experiences.
• Collaborate with the broader Onboarding team on executing billing-related tasks  on the project plan and coordinating with the Onboarding teams to ensure a successful customer graduation.
• Complete data imports for customers transitioning to Elation from previous EMRs and partner closely with the rest of the Onboarding team to coordinate timing, delivery, and expectations for the customer.
• As appropriate, support additional Onboarding tasks related to the implementation workflows for our customers and assist other team members in those activities.  These tasks may include (but are not limited to) setting up labs, eFax, ePrescribing, and other integrations requested by our customers.

Professional Qualifications

• Bachelor’s degree or equivalent experience 
• 2-3 years of experience in a customer-facing success role
• Project management experience 
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with our customers and serve as an advisor of their onboarding experience
• Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
• Strong verbal, written and oral communication skills that display professionalism and build strong relationships with our customers
• Process-oriented mindset with a high level of attention to detail
• Experience in medical billing and SaaS is required
• Must be proficient in using Google Suite and project management platforms, including Salesforce

Salary: $60,000 - $66,000/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We are seeking a mission-driven Engagement Advisor, Professional Services who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude. This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. 

Responsibilities

• Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded.
• Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals
• Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed
• Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals
• Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers 
• Required to be on-call 2-3 weekends per year for urgent customer support
• Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualifications

• Bachelor’s degree or equivalent experience 
• 2-3 years of experience in a customer-facing success role
• Project management experience required
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with your customers and serve as an advisor of their onboarding process
• Exceptional written and oral communication skills that display professionalism
• Process-oriented mindset with a high level of attention to detail
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
• Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Salary: $90,000- $105,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. We’ve built a product that users love, and we plan to keep it that way by continuing to empathize with users and help them overcome challenges.

Elation Health’s SMB Customer Success team advises and guides our customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping SMB customers deploy and adopt our solutions. Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing SMB segment.

This role requires exceptional communication skills, the ability to lead and support multiple customer needs simultaneously, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale.

Role and Responsibilities:

• Lead two critical functions within our SMB Onboarding team- the Technical Implementation Managers (TIMs) and Elation Billing Specialists. 
• Improve our Onboarding processes and workflows to better support new Elation Health customers and differentiate our overall Onboarding experience.  This includes workflows for both our clinical and financial products.
• Partner with the other Onboarding Manager to support the entire SMB Onboarding program through unified thought leadership and action.
• Partner with our Small Group Sales team in meeting customer expectations and then with additional internal teams to ensure a premiere experience for our integrations and partner functionality.
• Own operational analysis to demonstrate process improvements and outcomes in customer experience and partner performance.  Drive team performance through internal measures and reporting.
• Provide visibility on implementation status and timelines to external and internal stakeholders, from project level to executive level. 
• Create launch plans that include success criteria and a repeatable playbook for future implementations.

Professional Qualifications:

• 5+ years of experience in an implementation, strategic or management consulting role. 
• 3+ years of managerial experience leading a team of more than three people.
• Experience implementing or working with Practice Management Systems or RCM services
• Excellent at project management and gaining stakeholder buy-in, including at executive level
• Proven track record of successful, on-time IT implementations
• Demonstrated success in executing cross-functional process improvement projects
• Proven expertise in a complicated, matrixed, customer-facing operating environment
• Product or Partner management experience a plus, with an emphasis on proven attainment that drives better customer experiences
• Sales and Customer Success experience strongly preferred
• Salesforce experience is a huge plus
• Enterprise SaaS experience preferred

Salary: $110.000 - 130,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation is looking for an Account Executive with a keen interest in helping Elation grow its acquisition efforts to independent physician practices. This is a quota carrying role where we’re looking for a hungry, goal-oriented sales professional to take our team to the next level.

The primary function of this role will be to partner with our sales leadership team to drive and nurture prospect engagement as we build Elation’s customer portfolio.

Responsibilities:

Full-Cycle Sales Process Management: Lead a comprehensive sales process that encompasses creative lead generation, discovery, product demonstrations, negotiations, and closings. Be proactive in identifying new opportunities to build the sales pipeline and achieve sales objectives.

• Virtual Product Demonstrations: Conduct compelling and effective product demonstrations virtually to prospects of our award winning EHR and billing solutions, clearly articulating the value and benefits of our solutions tailored to their specific needs.
• Sales Pipeline Development: Maintain a robust sales pipeline by generating meetings from inbound leads and self-generated cold prospecting efforts.  Follow best practices for both inbound and outbound pipeline development and consistently meet outbound pipeline generation goals.
• Relationship Building: Forge strong relationships with potential clients through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs.
• Collaboration with Internal Teams: Coordinate with the Customer Experience (CX) and Product Development teams to ensure a seamless transition from sale to implementation and to provide feedback on product improvements and market needs.
• Salesforce documentation: Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results.
• Continuous Learning and Development: Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness.
• Cultural Ambassador: Internalize company culture and represent this externally

Qualifications:

• Bachelor’s degree required
• Two to three years in a full sales cycle quota-carrying sales role; within the healthcare industry preferred
• Ability to conduct product demonstrations in an inside sales/virtual sales environment
• Ability to build pipeline through cold outreach in an inside sales/virtual sales environment
• Strong intrapersonal skills
• Exceptional written and verbal communication skills
• Proficiency with sales tools such as Salesforce (SFDC), Groove/Outreach, Gong or similar tools.
• Hardworking, persistent, and dependable
• Positive and enthusiastic

Salary range: $75,000 + uncapped commission

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Responsibilities

• Own churn, retention and growth targets for your book of business.
• Build strong relationships with Elation customers, communicating the value of our services in the context of customers business objectives with the goal of retaining high performing, satisfied customers.
• Partner closely with practice innovation, technical solutions, product development, sales and marketing to deliver amazing outcomes-enabled experiences for your cohort and achieve your customers’ goals.
• Collaborate with sales in developing offerings and plans that address incremental growth of your cohort, revenue, market share and new logo acquisition.
• Ensure ongoing adoption of Elation’s products through developing a customer-specific success plan that aligns with their overall business goals.
• Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualifications

• 5+ years of B2B Mid-Market or Enterprise customer success, account management, and/or management consulting experience, with a history of driving revenue through retention and expansion of existing accounts.
• Aptitude for not only selling technical and complex products and services but also training others to do the same through enablement activities.
• Must be a self-starter with ability to plan, forecast, and deliver specific results and work independently as well as within a team environment
• Strong desire to build long-term relationships with your customers and serve as an advisor for all aspects of their success.
• Strong project management skills both internal and external; Excellent communicator both written and verbal
• Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Salary range: 100,000 - $120,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Elation Health is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform that users love.

We are seeking a mission-driven Client Growth Manager who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate is an enthusiastic quick study, an ace at understanding customer needs and the potential to cross sale, as well as tenacious on the phone and a strong closer! This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. 

Role and Responsibilities

• Upsell Pipeline Development & Quota Attainment: Maintain a robust pipeline by generating meetings from inbound product inquiries and self-generated outreach efforts.  Follow best practices for pipeline development and consistently meet outbound pipeline generation goals. Use data and reports to identify trends within your customer base and create a plan for consistent touchpoints. Effectively move deals through the pipeline to close and achieve monthly, quarterly and annual targets. 
• Salesforce documentation: Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results.
• Virtual Product Demonstrations: Through building strong relationships with Elation customers, proactively contact and conduct compelling and effective product demonstrations to upsell additional products and services by clearly articulating the value and benefits of our solutions tailored to their specific needs..
• Relationship Building: Proactively forge strong relationships with existing Elation customers through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs, as well as documenting needs to identify new opportunities as products, services and partnerships are developed. 
• Collaboration with Internal Teams: Take the lead on internal collaboration to best serve the customers, coordinate projects and provide feedback, including Account Executives, Customer Success, Customer Experience (CX) and Product Development.
• Problem Solving: Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes. 
• Continuous Learning and Development: Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness.
• Cultural Ambassador: Internalize company culture and represent this externally

Professional Qualifications

• 2+ years experience in a quota carrying Customer Growth, Customer Success or Account Management role.
• Proven track record of consistently attaining or exceeding a renewal and/or expansion quota.
• Highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems.
• Great team player who works well within a team and collaborates cross-functionally, especially in a remote environment.
• A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry.
• Proficient with Salesforce CRM; nice to have: Gong, ChurnZero, Outreach.io or relevant tool experience.
• Excellent verbal and written communication skills.  
• Strong desire to build long-term relationships with your customers and serve as an advisor for all aspects of their success. 
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
• Experience in healthcare or B2B SaaS is a benefit. Interest in healthcare is required.

Salary: $85,000 + Variable Comp

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation is looking for a Director of Information Security to establish and maintain a vision, strategy and program that ensures information assets and technology are adequately protected whilst concurrently enabling distributed engagement in Information Security across Elation. As a leader at Elation, you will contribute to the company’s success by growing our Information Security position, ensuring effective enablement across our organization, aligning engineering activities and skills towards a strong Information Security vision and instilling customer confidence in our ability to protect their information.

We value diversity - great talent and ideas can come from anywhere! We've built a development team that is distributed across North America and comes from a diverse set of backgrounds and experiences. We strongly encourage women and people from under-represented communities to apply. For this particular role, we prefer candidates in west coast North American time zones.

Responsibilities

• Inspire great Information Security: Build and motivate our teams towards demonstrating a best in class information security posture demonstrating a culture of security across Elation.
• Accelerate Information Security Program: Establish and manage a modern Information Security program that seeks to accelerate the impact of Information Security at Elation, apply modern techniques that seek to enable innovation. Engage with Corporate IT, Application Development and Infrastructure Development teams to build this program.
• Cross-Functional Collaboration: Work closely with other departments and stakeholders to ensure a unified approach to achieving strong Information Security and business goals.
• Threat Management: Build runbooks and mature approaches for rapidly responding to active incidents
• Risk Reduction: Develop a comprehensive risk reduction framework that works across all of Elation when seeking to protect our Information assets.
• Manage Security Engineering staff, mentoring their own skills and development
• Establish zero trust security that protects our distributed remote team
• Partner with Elations compliance team to maintain certifications such as CEHRT, SOC 2 and HIPAA
• Directly contribute to the development of tools within the security program
• Connect with security conscious customers to communicate Elation’s security operations or security incidents
• Develop a customer facing Trust Centre to increase transparency and automate interactions with customers
• Raise organizations understanding and visibility of security program

Professional Qualifications

• 7+ years experience as a security engineer / architect
• 5+ years managing a security program
• AWS Certified Security - SpecialtyCISSP
• Experience engaging in customer and vendor security discussions
• Experience in collaborating with cross functional departments
• Well acquainted with effective security practices across Corporate IT, SAAS application development and AWS infrastructure
• Interest or background in healthcare
• Strong internal and external communication skills
• Strong project management skills; ability to manage multiple projects/solutions

Salary range: $170,000-$200,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

The Customer Support Specialist’s main responsibilities are to triage, respond and resolve customer cases.  Customer Support Specialists are responsible for troubleshooting and answering how-to questions about the Elation and Passport applications via email, phone, and screen share. Customer Support Specialists collaborate with other members of the First Response team, as well as other customer facing teams. Customer Support Specialists are building expertise on the Elation and Passport applications, attentive to detail, can manage multiple tasks at a time, have strong collaboration skills and are highly empathetic when working with our customers. 

Responsibilities:

• [80%] Field common first response customer and patient cases and cases:
  • Managing daily support ticket volume, ensuring each customer is provided a response within 24 hours and resolution within 3 business days.
  • Responsible for covering urgent-ticket shifts to assist providers who are blocked from caring for their patients and need immediate assistance. 
  • Responsible for an in depth understanding of the Elation and Patient Passport applications. Most support tickets will require basic troubleshooting skills and the ability to point customers towards our resources.
  • Foster trusted relationships with our graduated users by addressing customer service requests through email, phone or screen share
• [20%] Collect pertinent information from customers and escalate complex cases to Senior Customer Support Associates
  • Participate in weekly urgent shift rotations after two-three months in the role
  • Participate in 2 to 3 weekend/holiday on-call rotations per year

Personal Qualifications:

• Manages time effectively and works independently, self-starter
• Strong desire to learn new material and thrives in an ever changing environment
• Detail oriented and able to manage multiple tasks at once
• Ability to think critically and make sound decisions with inputs from customers and available resources
• Collaborates effectively with both customers and internal teams
• Empathetic in their approach to work, and passionate about the user experience we support
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to leads or manager 

Bachelor’s degree or equivalent experience

• 1+ years of experience in a customer service, customer-facing or healthcare environment preferred
• Familiarity with Salesforce & Jira platforms is highly preferred

Salary: $47,500 - $51,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

The Customer Support Specialist’s main responsibilities are to triage, respond and resolve customer cases.  Customer Support Specialists are responsible for troubleshooting and answering how-to questions about the Elation and Passport applications via email, phone, and screen share. Customer Support Specialists collaborate with other members of the First Response team, as well as other customer facing teams. Customer Support Specialists are building expertise on the Elation and Passport applications, attentive to detail, can manage multiple tasks at a time, have strong collaboration skills and are highly empathetic when working with our customers. 

Responsibilities:

• [80%] Field common first response customer and patient cases and cases:
  • Managing daily support ticket volume, ensuring each customer is provided a response within 24 hours and resolution within 3 business days.
  • Responsible for covering urgent-ticket shifts to assist providers who are blocked from caring for their patients and need immediate assistance. 
  • Responsible for an in depth understanding of the Elation and Patient Passport applications. Most support tickets will require basic troubleshooting skills and the ability to point customers towards our resources.
  • Foster trusted relationships with our graduated users by addressing customer service requests through email, phone or screen share
• [20%] Collect pertinent information from customers and escalate complex cases to Senior Customer Support Associates
  • Participate in weekly urgent shift rotations after two-three months in the role
  • Participate in 2 to 3 weekend/holiday on-call rotations per year

Personal Qualifications:

• Manages time effectively and works independently, self-starter
• Strong desire to learn new material and thrives in an ever changing environment
• Detail oriented and able to manage multiple tasks at once
• Ability to think critically and make sound decisions with inputs from customers and available resources
• Collaborates effectively with both customers and internal teams
• Empathetic in their approach to work, and passionate about the user experience we support
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to leads or manager 

Bachelor’s degree or equivalent experience

• 1+ years of experience in a customer service, customer-facing or healthcare environment preferred
• Familiarity with Salesforce & Jira platforms is highly preferred

Salary: $47,500 - $51,000 CAD + 10% CAD for overnight shift

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

As a Principal of Customer Solutions at Elation Health, you will work with our most innovative clients to achieve new performance highs. This role provides an exciting opportunity for a strategic-minded professional to play a crucial role in the long-term success and growth of our organization.

Responsibilities:

Client Success Strategy:

• Proactively address potential risks and issues that might affect client retention.
• Analyze client usage and feedback to provide insights to product and service teams, driving continuous improvement.
• Facilitate customer escalations cross-functionally and provide appropriate expectations externally.

Strategic Planning:

• Drive the strategic planning for your book of business, outlining growth opportunities, potential challenges, and tailored engagement strategies.
• Stay abreast of industry trends and insights to inform and adjust strategies as necessary.

Relationship Management:

• Own, cultivate and strengthen relationships with key decision-makers within our largest clients.
• Ensure ongoing client satisfaction through regular check-ins, understanding their evolving needs and addressing concerns promptly.
• Inspire others and build strong relationships, and creating a true followership.  In a collaborative team setting, you'll work closely with others but also autonomously with little direction.  

Cross-functional Representation:

• Engage closely with internal stakeholders, including product, sales, marketing, and service teams, to align on client needs and ensure cohesive messaging and service delivery.
• Share client feedback internally to shape the future direction of products and services.

Reporting & Metrics:

• Regularly monitor, analyze, and report on your book of business health, growth, trends, and risks.
• Maintain up-to-date account records and ensure timely communication of relevant insights to senior leadership

Strategic Framework Development:

• Design and implement comprehensive frameworks tailored for strategic advisement and issue resolution, ensuring a standardized yet flexible approach to engaging with our largest enterprise clients.
• Lead cross-functional workshops and sessions to define the client lifecycle, gaining input from sales, marketing, product, onboarding, and other relevant teams.
• Continuously review and iterate on the frameworks based on feedback, performance metrics, and evolving business needs

Account Expansion:

• Identify upsell and cross-sell opportunities to expand our footprint within each strategic account, and partner with Sales to close
• Collaborate with internal teams to tailor and present additional solutions that address the unique challenges and opportunities faced by each client.

Qualifications:

• 7+ years of Consulting / Customer Success / Client Solutions / Account Management experience
• 3+ years Healthcare experience required, experience with Primary Care organizations strongly preferred
• Successful track record with upselling or net new sales
• Ability to ramp and build rapport quickly 
• Strong communication skills (internal and external)
• Desire to deliver quality and timely customer service
• Problem solving and risk mitigation
• Experience managing large, multi-stakeholder customers with competing priorities 
• Strong business acumen 

Salary Range: $160,000 - 175,000 + Variable Compensation Bonus

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.