We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
As an Account Executive at Collective Health, you will develop trusted partnerships with benefits leaders, helping them provide a better healthcare experience for their employees and dependents. You'll join an incredible team of people who have worked in many facets of healthcare, from traditional health plans and consulting to niche point solutions and provider systems. You’ll own developing an understanding of how CH can support overall strategic goals for each client, chart the CH strategy for each account and guide our Account Managers on daily activities. You’ll also own contract renewals and identify additional programs to support a client's strategy. Success will depend on your ability to collaborate with our internal teams and external stakeholders to make things happen on behalf of your clients. In addition, you will have ample opportunity to lead projects that will make us more effective as a team. We are looking for individuals who are passionate about our mission and will elevate the importance of our clients’ success as a driver of the success of Collective Health.
What you'll do:
- Lead smooth transitions for new clients from Sales to Implementation to Open Enrollment, and Launch, working cross-functionally to resolve all escalations necessary to ensure clients are still in a ‘Green’ status for Go-live.
- Manage a disciplined account engagement process which is comprised of goals, strategies to achieve goals, and tactics to support execution of strategies
- Develop deep customer & consultant relationships with the decision makers in each group, to facilitate intimate knowledge of our customers' objectives
- Be a senior, strategic voice in client and channel relationship management, particularly with leadership contacts
- Articulate a consistent delivery of Collective Health's differentiated value proposition as well as own responsibility to tell the Collective Health story with minimal reliance upon subject matter experts
- Demonstrate data-driven solutions-based orientation to drive results for our customers and for Collective Health
- Manage Account Manager activities, including coordination of learning opportunities and insights across pod
- Execute successful end-to-end contract negotiations if customer’s business is placed out to bid
- Exude self-motivated ownership of metric-driven results, continually acting with a sense of urgency to ensure that results are attained, if not exceeded
- Exemplify internal and external leadership
- Promote culture of learning and continuous improvement
- Champion perpetual change within Collective Health, to ensure that we anticipate market trends and offer industry-leading products and services
To be successful in this role, you'll need:
- 12+ years experience in managing client relationships in the health insurance or employee benefits fields.
- Deep knowledge of healthcare/managed care business; to include most or all of the following: Self-insured medical, dental and pharmacy product knowledge, underwriting, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations.
- Customer focus-ability to exceed customer expectations with a strong focus on customer delivery and thinking in new and innovative ways
- Successful track record and clear aptitude as a leader, administrator, negotiator, and salesperson
- Strong persuasion skills and effective communicator; possesses excellent relationship-building skills
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
- Demonstrated ability to develop strong working relationships with matrix partners in the organization
- Customer focus - ability to meet customer expectations and act with a strong focus on how to deliver
- Effective speaking and communication skills; demonstrated presentation skills
Pay Transparency Statement
This job can be performed in a location where we have an office: San Francisco, CA, Plano, TX, or Lehi, UT, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TN, TX, UT, or WA.#LI-remote
Salary will depend on the employee’s location of hire. In addition to cash compensation, you will be eligible for commission based on your sales performance, and eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits athttps://jobs.collectivehealth.com/benefits/.
About Collective Health
Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
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