The Science & Technology Advisor, Boston Area, is primarily responsible for accelerating the sales process and maximizing revenue for every sales opportunity in their territory. They will conduct sales and related sales support activities for all products and applications within the 10x Genomics portfolio. The STA is a highly technical position and requires in depth knowledge of all products and applications within the 10x Genomics portfolio. The STA expected to be a field technical expert. They will sell products to specified academic, government, private, and/or industrial accounts in an assigned territory: Incumbent will work from a remote location but must be located within the territory with a strong preference for ready access to a major airport.

Key Responsibilities: 

• Partner closely with Sales Executives to generate, qualify, and close sales opportunities
• Work with product management/R&D/applications/marketing and field sales to develop and disseminate content, strategy, collaborations, and go-to market activities
• Maintain appropriate records and provides relevant information to help forecast business as needed
• Gather, process, and disseminate competitive intelligence and market feedback both to field sales as well as internal product management colleagues
• Provide weekly, monthly, and/or ad hoc business/activity reports as required
• Coordinate and/or conducts both technical and promotional seminars, trade shows, vendor shows, and related activities as deemed necessary
• Achieve assigned territory sales goals by calling on existing and potential new customers via field visits, email, telephone, video conference, etc
• Work closely with sales executive counterparts to develop specific account growth, penetration, and support activities
• Provide mentorship, training, and education to colleagues and/or customers as applicable 

Minimum Qualifications:  

• Strong Oral and Written Communication skills including small and large group presentations
• Master’s Degree in a relevant field of study
• Experience with NGS, Immunology, Cell biology, Bioinformatics and Molecular biology via prior work experience and education
• Ability to effectively network in and outside of the company
• Ability to walk and or stand up to 8 hours a day, and travel to meet with customers
• Organized, detail oriented and results driven
• Proficient in using MS Office Suite (e.g. PowerPoint, Excel, Word)
• Overnight travel up to 80% of the time based on territory
• Valid driver’s license, acceptable motor vehicle, car insurance, and acceptable driving record

Preferred Skills:

• PhD in a relevant field of study
• 4-6 years commercial experience (Sales, Marketing, Support) in life science research industry serving academic, industrial, hospital, government, biotech and/or biopharmaceutical accounts
• Track record of success selling and negotiating
• Deep and broad NGS experience
• Single Cell & Spatial genomics experience
• Multilingual skills desired
• Experience using a CRM system (e.g. SFDC)

Based out of our U.S. headquarters in Blacksburg, Virginia; however, this is a telecommuting/work-from-home position whereby the employee may reside anywhere within the U.S.

What you’ll do: 

Responsible for various software development and engineering activities supporting the delivery of autonomy algorithm software to the overall system solution within our autonomy software algorithms components. Perform software development activities such as software architecture, design, coding, unit testing, integration, deployment, and maintenance within their assigned autonomy algorithms software component. Develop, implement and test autonomy algorithms with the areas of behaviors processing, path planning, active sensing, information fusion, localization, motion estimation, sensors software development, machine learning or vision processing. Build software solutions to improve how our vehicles behave in various driving situations based on the perception of the world around our autonomous vehicle. Software areas include enhancing motion control and path planning algorithms, develop high-level decision-making software to manage the goals and regulations of autonomous driving, identify benchmark and test performance of algorithms on TORC's automated vehicles, and add new capabilities to meet our operational goals.

What you’ll need to succeed: 

• Master’s degree in computer engineering, Mechanical Engineering, Robotics, or related technical field.
• Alternately, will accept a Bachelor’s degree in Computer Engineering, Mechanical Engineering, Robotics, or related technical field, plus five years of experience in a related position. Must have experience in: 1) Autonomy robotic algorithm software architecting and design; 2) Code and unit tests of autonomy algorithms for application within embedded application; 3) C++ software development and unit testing in a Linux environment; 4) ROS (Robot Operating Systems); and 5) Linux development tool chains.
• Requires domestic travel up to 10% of the time.

Perks of Being a Full-time Torc’r 

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:    

• A competitive compensation package that includes a bonus component and stock options  
• 100% paid medical, dental, and vision premiums for full-time employees.    
• 401K plan with a 6% employer match  
• Flexibility in schedule and generous paid vacation (available immediately after start date) 
• Company-wide holiday office closures  
• AD+D and Life Insurance 

Hiring Range for Job Opening 

US Pay

$158,794.00 USD

#LI-DNI

How will this role have an impact?

We are looking for a curious, passionate, and experienced Sr. Product Manager  to join the Signify Health team to help us co-create and deliver the product vision to aid effective member outreach to both drive incremental revenue and better health outcomes for senior population in the US. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our overall company vision, the value we deliver to customers & users, and our market differentiation. They will collaborate with and influence cross-functional peers including clinicians, operational teams, UX Design, engineering teams, client success executives, and client support associates to ensure the long-term growth and success of Signify’s communications products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

This role will report to our Sr. Director of Product Management, Platform Tools & Member Domain

What will you do?

• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach when needed
• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
• Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

We are looking for someone with:

Basic Qualifications

• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.
• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.
• Skills to build a case around data and use it to explain the degree of a problem and to make strategic product decisions. When such data isn’t available, you lead the charge on gathering it.
• Ability to articulate the organizational or market value delivered in your last few releases to all levels of the company from R&D peers to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• You are passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity.
• You have a Bachelor’s degree.
• You have 10 years of professional experience including at least 5 years of product experience.

Preferred Qualifications:

• Ability to work directly and independently with an engineering team to define roadmap, prioritize initiatives and achieve business objectives
• Knowledge and experience with event driven and service oriented software architecture is preferred
• Knowledge or experience in machine learning and AI is preferred but not required
• An MBA or Master’s degree in Computer Science is preferred but not required

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

How will this role have an impact:

Signify Health is looking for a passionate Cloud Operations Engineer(CloudOps) to enhance our dynamic CloudOps team. In this role you will report to the VP of Cloud Operations and SRE. We welcome individuals from different technical backgrounds, especially software engineers aspiring to transition into CloudOps/DevOps roles. We are firm believers in diversity, fostering an inclusive culture that values each team member's unique contribution.

What will you do?

• Plan, design and implement resilient, secured, and high-performance cloud-based infrastructure.
• Automate the provisioning of cloud environments through the concept of pipeline engineering using Terraform and other tools.
• Manage private and public cloud environments in accordance with company security guidelines.
• Assist in creation of preventative automation and standards to reduce production infrastructure incidents
• Demonstrate exceptional team-work, technical ability and problem-solving skills.
• Implement new cloud-based initiatives, support on-going cost reduction and performance enhancement efforts.
• Stay current with industry trends, making recommendations on new technologies and architecture as needed to help the company excel. 

We are looking for someone with:

• 2-3 years of professional experience in a Cloud Engineer role or related engineer position; servicing customers, clients or business units.
• Familiarity with Azure DevOps, Terraform, Ansible and other tools for automating infrastructure provisioning.
• Hands-on experience with monitoring tools like New Relic,etc.
• Coordinate changes with internal support teams and leverage existing change management processes. 
• Professional interest in cloud infrastructure, emerging technologies, and its impact on greater business practices. 
• Certification as an Azure Administrator/Architect Certification, AWS Solutions Architect and/or Associate GCP certifications. 
• Working knowledge of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.
• Experience with scripting and programming to automate repetitive tasks. - PowerShell, Bash and Python. 
• Experience in installation, configuration and troubleshooting of Redhat linux, Ubuntu and Windows Server. 
• Bachelor’s Degree in Computer Science or Engineering; Master’s degree a plus.
• Experience with Atlassian products such as Jira, Confluence is a plus
• Serving in a weekly rotation of 24/7 on call support (approximately one out of four  weeks)

Basic Qualifications we are looking for:

• Minimum of 3 years of relevant technical experience, with an emphasis on SRE/DevOps
• Practical experience with Azure or AWS, and Terraform
• Working knowledge of Kubernetes (AKS/EKS preferred)
• Familiarity with the deployment of CI/CD systems and practices.

The base salary hiring range for this position is $72,100 to $125,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Yieldmo, Inc. has an opening for a Senior Data Scientist in New York, NY.

The position duties are as follows: Responsible for developing optimization models to enhance the company’s marketplace and using statistical analysis, machine learning, Generative AI, and optimization techniques to help answer questions such as, what is the propensity for a buyer to purchase an ad impression, what price will the buyer pay for the ad impression, and how valuable is this ad opportunity. Serving on a team of data scientists and engineers that is focused on increasing yield to sellers on the marketplace while ensuring that buyers’ performance objectives are met. Using a cutting-edge cloud technology stack to work with a dataset comprising billions of daily records and petabytes of storage, and making hundreds of millions of predictions deployed to environments requiring milliseconds response times. Day-to-day job duties include:

• Collaborating with business, operations, product, and engineering teams across the organization to solve the customers’ problems using data science;
• Developing models that help predict the value of an ad impression on the company’s marketplace;
• Designing and implementing methodologies that improve the performance and scale of advertising campaigns;
• Performing large-scale data analysis and developing optimization algorithms;
• Carrying out predictive analytics and modeling;
• Utilizing AI and machine learning with high dimensionality; and
• Performing statistical data modeling and analysis.

The position requires a Master’s degree in Data Science, Computer Science, Engineering, Finance, Economics, Physics, Mathematics, a related field or foreign equivalent, followed by three (3) years of experience as a Data Scientist or in an equivalent role. In lieu of a Master’s Degree plus three (3) years of experience, employer will accept a Bachelor’s Degree in Data Science, Computer Science, Engineering, Finance, Economics, Physics, Mathematics, a related field or foreign equivalent, followed by five (5) years of progressively responsible experience as a data scientist or in an equivalent role. Experience must include:

1. 2 years of experience leading data science projects;
2. 2 years of experience applying modern machine learning algorithms to massive datasets (raw logs of 200-250 terabytes per day and tables ranging from hundreds of billions to trillions of rows) and creating measurable business value in an ad-tech, mar-tech, fintech, or e-commerce company;
3. 2 years of experience developing algorithms for optimization of programmatic digital ads, TV ads, financial transactions, or online user actions;
4. 2 years of experience in A/B testing in a production environment;
5. 3 years of experience developing working prototypes with proven impact on the business while being a key stakeholder to seeing they are properly implemented in a production environment;
6. 3 years of experience working in at least one programming language (Python, Tensorflow, Scikit, or Google Cloud’s Vertex AI) for data manipulation, analysis, and machine learning, as well as interacting with distributed computing resources;
7. 3 years of experience querying and manipulating data with SQL in an environment that leverages both AWS and GCP infrastructures that includes familiarity with Snowflake, MySQL, DynamoDB and BigQuery; and
8. 3 years of experience applying statistical methods to practical problems.

Role permits full-time telecommuting. Must be available during normal business hours U.S. ET.

Resumes to careers@yieldmo.com

Compensation Range: $235,000-$250,000

Hi, we're Oscar. We're hiring an Associate, Member Insights to join our Strategy and Insights team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will be works cross functionally with internal and external Oscar stakeholders and representing the needs and interests of the department in company wide initiatives. The position requires project management, implementation and communication skills with an ability to work across disparate initiatives and stakeholders at the same time.

You will report to the Senior Manager, Member Experience Strategy.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $98,400 - $129,150 per year. The base pay for this role in all other locations is: $88,560 - $116,235 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion. 
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively work with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives 
• Mentor team members and promotes colleagues’ growth
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 3+ years of experience leading modeling/analytics
• 2+ years of powerpoint development and leadership presentations
• 2+years of experience managing independent projects

Bonus Points

• Experience using data and metrics to improve programs  
• Experience / background in a fast-paced operations environment 
• Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Master’s Degree
• PMP Certifications or Program Management Certifications
• Lean/Six Sigma Certifications
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting

Customer Program Manager

At Nauto you can make an impact at a high-impact company. We believe technology can help prevent collisions and save lives with predictive-AI that detects driver state and vehicle surroundings in real-time. More than 90% of car crashes can be attributed to human error. Nauto technology is designed to predict risk and alerts the driver with advance warning to help prevent collisions, improve driver safety, and save lives.

Our customers and prospects include many of the largest commercial fleets in the world along with vehicle manufacturers (OEMs), insurance providers, and autonomous vehicle companies. The company is backed by Greylock Partners, BMW iVentures, General Motors Ventures, Toyota AI Ventures, and SoftBank, and is well-positioned for continued growth.

Key Qualifications

• Bachelors or Master’s Degree in Computer Science/Electrical & Electronics/ Masters in Computer Applications
• At least 5+ years of overall experience in automotive software development and software quality activities including project management, quality management, requirements engineering, system analysis and validation.
• Tier 1 experience in automotive software and interfacing with OEM customer
• Strong Technical experience in embedded Software Development.
• People and Project Management Experience including handling appraisals, project budget planning, critical conversations.
• Good Leadership skills and understanding of leadership
• Good understanding of Integrity and Compliance systems.
• Experience in Quality Management practices supporting embedded system projects
• Knowledge of Automotive SPICE/CMMi, ISO 26262
• Good Understanding of embedded Software development lifecycle and methodologies
• Exposure to Supplier Quality assurance activities
• Good exposure to configuration management tools like GIT and requirement management tools.
• Knowledge of Code Quality Assurance Tools.
• Willingness to travel internationally

Nice to have

• Demonstrate successful project management for on time completion of a project with proven compliance to ISO 26262 and A-SPICE.
• Project Management Professional (PMP) certification.
• Knowledge in other automotive standards such as SOTIF (21448), Cybersecurity (21434)

Responsibilities

• Coordinate work with engineering teams internally and at several suppliers to ensure 100% on-time performance for all customer software deliverables.
• Ensure that all development, testing, and validation timing meet customer milestones and deliverables based on internal and supplier development schedules.
• Manage program according to A-SPICE processes.
• Work with the team closely to understand the status of the development, identify issue areas, propose solutions to those areas, and report the status to management as well as to customer frequently.
• Establish software program timing plans to proactively guide projects through all phases of software development and ensure progress is being made toward project completion and meeting customer expectations and deliverables. Identify potential project risks and issues, alerting team members, contributing to identifying solutions, and escalating when necessary.
• Ensure to meet internal and external gate requirements for software development and present the status of the programs in management gate reviews.
• Initiate, maintain, and publish program/project open issue lists, summary, and status. Follow up with internal teams and customer to make sure that issues are being tracked, resolved, and closed.
• Manage suppliers developing different parts of the product code and report status to the teams internally and include the update to the overall SW development plan.

We also have all the best benefits, including:

• Stock options
• Coverage for (health, dental, vision) including qualified dependents
• Healthcare spending accounts (FSA, HSA)
• 401K
• Commuter assistance
• Beautiful modern workspace. Many perks including cafe with meals, snacks and drinks provided.
• Up to 20 weeks of parental leave
• Flexible PTO

We are committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination. 

To all recruitment agencies: Nauto does not accept agency resumes. Please do not forward resumes to our job’s alias, Nauto employees or any other company location. Nauto is not responsible for any fees related to unsolicited resumes.

About This Role

We’re looking for a Senior Marketing Manager who understands the full scope of the healthcare landscape and is on the leading edge of innovative models with payers, IDNs, ACOs, CINs and other innovative models of healthcare delivery and reimbursement.  The ideal candidate is an experienced marketer who also has a strong command of innovative care models, ideally from past experience working within or consulting for a payer, IDN, ACO or a similar type of organization. The candidate will drive executional excellence with marketing programs, with a passion and talent for creating content and building effective communications. This is a position that blends art and science and requires an analytical mind to use data and insights to inform continuous improvements. 

Responsibilities:

• Develop product messaging that differentiates new products and services from others in the market.  Develop messaging that conveys the strategic positioning of the brand and drives awareness, consideration and engagement with the target audience.
• Collaborate as an embedded team member with payer relations, market access and commercial market development teams to develop account-based marketing strategies and creative approaches to differentiate cardiac monitoring and our brand within the accounts.
• Create value proposition content for direct customer presentation as well as the potential for case studies, videos, website copy and blog posts, that will be pulled through integrated marketing campaigns, programs and channels. 
• Maintain and manage competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research.  Create mechanisms to share and syndicate actionable information to business partners, including sales. Own and build competitive response tools and objection handling materials for sales team.
• Translate marketing messages and content into sales enablement tools to maximize selling effectiveness and productivity.
• Measure and metric campaign performance against Key Performance Indicators and make recommendations for program, content, or messaging improvements.

Skills / Requirements:

• 10-12 years of marketing experience, mostly in healthcare; master’s degree preferred in business, integrated marketing or healthcare economics
• Strong communication, presentation, and leadership skills.
• Anticipate overnight, domestic travel for conferences, team meetings and customer engagement of up to 20% will be required
• Experience working within legal and regulatory requirements for messaging.
• Demonstrated experience writing, informing and working with marketing briefs to inform / develop marketing content and messaging. 
• Demonstrated ability to collaborate cross-functionally with sales, product marketing, product management, regulatory, legal, HEOR, payer relations, value and access, medical affairs and corporate strategy partners.

Differentiating Qualities:

• Prior experience in the healthcare sector is required, through in-house or consulting engagement with a payer, IDN, ACO or other innovative care delivery system. The candidate needs to understand the mindset of decision makers in these healthcare systems, ranging from clinical and population health to financial and administrative leaders.
• Expectation that this role will be dynamic and challenging, with the need to be able to navigate well in uncertain environments and help define new capabilities for the organization.
• Ability to differentiate among various target customer segments and deliver appropriate value propositions to each whether economic or clinical based.
• Presence and influence to work with key stakeholders within iRhythm and our partners from executive to operational levels.
• Success in partnering with and supporting sales teams to drive effective messaging and sales productivity.
• Success in translating economic value propositions into effective marketing materials.
• Product launch experience is a strong plus.
• Marketers with both B2B and B2C (or B2B2C) will further differentiate themselves; experience with marketing both to health care providers as well as direct to payers and reimbursement decision-makers is expected.

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Operational Performance team is #All-In on centralizing data to dive through and study as they work on improving operations at Abarca. The Performance Monitoring team has the metrics tracking down from OKRs to KPIs and proactively manages shortfalls to ensure we continuously set and reach the highest standards. That's why performance is part of their name as they help drive both scalability and efficiency across the board!

As our Service Level Analyst, you will play a critical role in monitoring, analyzing, and reporting on service level agreements (SLAs) to ensure the organization meets its commitments to customers and clients. This role involves data analysis, reporting, and collaboration with various teams to maintain high service quality and customer satisfaction.

The fundamentals for the job…

• Tracks that Performance Guarantees (PG) reports are produced for each customer service. Documents overall compliance of SLAs by client/area.
• Analyze data to identify trends, areas of improvement, and/ or opportunities to enhance service delivery.
• Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending improvement actions to PG owners to prevent their recurrence (collaboration with Performance Oversight team). Triggers and collaborates with PG owners on Improvement Action Plan process once criteria are met.
• Monitors PG owners Improvement Action plan completion and results.
• Executes periodic process audits to ensure reporting methodology accuracy.
• Monitor adherence to client service level agreement by reviewing documentation supplied by operations and technology teams.
• Generate regular reports on service performance and SLA adherence.
• Maintain accurate records of SLAs, service metrics, and performance data.
• Ensure documentation is up-to-date and readily accessible.
• Assist in the implementation of service improvement initiatives and projects.
• Provide data-driven insights to support continuous service quality enhancements.
• Identify and report potential risks to SLA attainment.
• Collaborate on strategies to mitigate risks and ensure consistent service quality.
• Provide necessary data and reports needed for the Performance Guarantee committee.

What we expect of you 

The bold requirements…

• Bachelor’s or Master’s Degree in Business Administration, Science, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
• 3+ years of experience in experience in contract and vendor management, corporate affairs and/or related fields.
• Experience and solid expertise in project planning, data management, data analysis, and reporting.
• Experience in leveraging excel for reporting and business analytics.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to have….

• Experience with Experience with the Healthcare, Pharmacy, and Pharmacy Benefit Management industries, Medicare Part D, and CMS regulations.
• Experience with SQL Queries, PowerBi, Microsoft Visio and other visual documentation or analytics tools.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-JD1 #LI-REMOTE