Job Description

QAD is looking for an Application Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.
• Documenting issues and solutions for future reference and analysis. 

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience with server containers such as Tomcat is essential to the role.
• Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
• The ability to read code (Java) is beneficial for the job, or if you read another programming language. 
• Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
• Basic knowledge of Linux and, ideally, Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• English language skills are required and additionally German language skills will be of advantage. 

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Job Description

As theSenior Revenue Accountantat QAD, you will be part of a team of professionals focused on achieving outcomes efficiently to support our ever-developing strategies.

Essential Duties:

• Reviews customer contracts and applies proper revenue recognition in accordance with ASC 606 and established company revenue recognition policies
• Assists with month-end revenue analytics and reconciliations
• Analyzes monthly SaaS and Professional Services revenue by customer 
• Reconciles monthly deferred revenue
• Performs annual standalone selling price analysis for SaaS and Professional Services
• Assists with year-end financial audit activities of customer contracts

Qualifications

• Self-starter who strives for continuous improvement and loves to identify and solve problems 
• Possesses strong analytical skills and attention to detail to perform financial ad hoc analyses and projects
• Forward-thinking mindset to support the ongoing revenue automation process and consider further potential system enhancements related to revenue
• Ability to prioritize multiple projects to achieve on-time accurate results
• Ability to quickly learn new software systems
• Experience with Salesforce and NetSuite

Education & Experience:

• Bachelor’s degree in Accounting required, CPA equivalent a plus
• Minimum of 3 to 5 years of contract revenue recognition accounting experience
• Experience in multiple-element revenue recognition for SaaS / Software / Professional Services contracts 
• Experience in a fast paced, high growth environment

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Job Description

We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our  Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.

Key Responsibilities:

1. Product Vision: Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.

2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.  

3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.

4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.

5. Prioritization: Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.

6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.

7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.

8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation.  This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others.  Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.

9. User Experience (UX): Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.

10. Stakeholder Communication: Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.

11. Product Launch: Plan and execute product launches, including go-to-market strategies, user training, and documentation.

12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.

Qualifications

• Bachelor's or Master's degree in a related field (e.g., Finance, Computer Science, Business, or Engineering).
• 3 - 7 years of related experience, preferably in a global enterprise software company that markets SaaS based global trade management products including Foreign-Trade Zone management and experience with the U.S. Customs’ Automated Broker Interface (ABI) system.
• The ideal candidate will have a deep understanding of the U.S.  Foreign-Trade Zone rules,  regulations and operating requirements, including all types of  related transactions and document types. .
• Understand the business value of adopting Foreign-Trade Zone software  including duty reduction and deferral.
• Exceptional communication and interpersonal skills.
• Analytical mindset and ability to make data-driven decisions.
• Familiarity with technology and software development processes.
• Strong leadership and teamwork skills.

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Job Description

The Large Enterprise OpEx Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching. This role requires a deep understanding of stakeholder dynamics and the ability to navigate and influence the complex political landscapes of Large Enterprises.
Coaches will build strategic relationships across various levels of the organization, from shop floor staff to frontline leaders, CI directors, and C-level executives. They will advocate for operational excellence initiatives by effectively communicating the value and impact of continuous improvement efforts. The Large Enterprise OpEx Coach works within highly autonomous teams led by a Coach Director and must possess practical experience delivering Continuous Improvement (CI) in multi-plant environments, embodying the philosophy of leading-through-doing.
In this position, the coach will focus on fostering collaboration among diverse stakeholders, ensuring alignment on goals and priorities, and creating a culture that embraces change and innovation. By leveraging their expertise, they will empower customers to achieve significant personal growth and tremendous productivity gains while advocating for the strategic importance of operational excellence within the organization.

Before applying, please read below:

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.

Candidates located in the western-half of the United States are highly preferredas this coach will be primarily responsible for West Coastcustomers.

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments 
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers 
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned
   

Qualifications

• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager 
• Proficient understanding in Change Management
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams 
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high-paced, high-growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech-friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Education/Experience

• BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• Senior Operations Leadership experience in manufacturing environments
• 1+ years of multi-site or Large Enterprise experience
• 1-3 years experience in Lean tools and project management application in a Continuous Improvement environment; proven application experience with Lean and Six Sigma tools (i.e., VSM, Line Balancing, SMED, Fishbone, 5 Why’s, Root Cause Analysis, etc.).

Location

West Coast or neighboring state + within 50 miles of a major airport (ie. DFW, SLC, PHX, LAS, etc)

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Job Description

As aSr Typescript Full-Stack Developer, you’ll be a crucial part of our development team, working across the full spectrum of our tech stack. You’ll get the chance to:

• Innovate & Build: Design and implement new features from scratch, ensuring they’re scalable, maintainable, and meet user needs.

• Collaborate: Work closely with product managers and designers to bring new features to life, and ensure a seamless user experience.

• Optimize: Enhance and fine-tune the application’s performance to provide a delightful experience for our users.

• Learn & Grow: Expand your skill set by diving into all aspects of modern application development, from database design to crafting beautiful UIs and everything in between.

Our Tech Stack:

• Frontend: TypeScript, Vue.js
• Backend: TypeScript, Node.js, MongoDB
• Cloud: AWS

Qualifications

Who you are:

You’re an experienced full-stack developer with a passion for creating innovative solutions and a knack for tackling challenges head-on. You thrive in a fast-paced environment and enjoy being a key player in a growing product team.

• Experience: You have hands-on experience in full-stack application development.

• Proficient in TypeScript (preferred) or JavaScript, along with a typed language like Java.

• Web Savvy: You’re well-versed in web development essentials—DOM manipulation, CSS, and modern frameworks like React or Vue.js.

• Database Knowledge: You have experience with database modeling in MongoDB or similar SQL/NoSQL databases.

• Product Focused: You’re passionate about creating impactful consumer or enterprise web applications.

• Eager to Make an Impact: You’re excited about working on a young, evolving product and want to play a big role in its success.

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Job Description

QAD is looking for an Application Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.
• Documenting issues and solutions for future reference and analysis. 

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience with server containers such as Tomcat is essential to the role.
• Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
• The ability to read code (Java) is beneficial for the job, or if you read another programming language. 
• Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
• Basic knowledge of Linux and, ideally, Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent German and very good English language skills are required.

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 6.30 pm IST to 3.30 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 10 pm IST to 7 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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Job Description

QAD is looking to hire a Technical Product Manager - SaaS for our Engineering team. The person will Direct a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, manufacturing, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

You will be directly involved in leading the QAD transformation into a SaaS product company as we deliver QAD software products in public cloud.  Our next generation platform enables customer consumption of the QAD product portfolio in the form of software services.  This new delivery model requires a modern next generation public cloud based platform managed and operated by the QAD cloud operations team.  

Your role will take the lead in developing an outside-in definition of "the what" for end to end customer experience for facing capabilities and entitlements of the QAD SaaS offers.  You will be the subject matter expert responsible for understanding “what” (availability service level agreement (SLA), infrastructure capacity, resiliency, elasticity, and support levels) cloud ERP competitors entitle in  their SaaS solutions (what comprises standard offer, premium offer, and optional services).   Your ability to collaborate and prioritize feature roadmaps with your peers will be crucial to success.

DUTIES AND AREAS OF RESPONSIBILITY:

• Technical product manager/owner charged with  facilitating  the enablement and maintenance of QAD products for a SaaS delivery model.
• Gather market and competitor SaaS offer entitlement requirements  and define QAD SaaS delivery requirements from customers (internal or end user customers). Collaborate with Architects, Engineers and Analysts to define customer requirements.
• Conduct analysis for project resources required to profitably develop and launch new software products into the QAD public cloud SaaS environments, as well as  enhancements to current products, using established procedures.
• Develop business case analysis for SaaS requirements including operating efficiency improvements to positively impact QAD SaaS delivery profitability. Responsible for project risk analysis and management.
• Report high level progress of projects and facilitate activities that lead to the successful launch of products.
• Remain abreast of current technical progress to ensure the company's products remain marketable and competitive.

Qualifications

• Education:  Bachelor's degree in business, software engineering or computer science; advanced degree desirable.
• Experience: Minimum 5 years software business experience including software application development with public cloud provider knowledge (preferably aws).
• Computer skills:  Good knowledge of commercial software applications. Microsoft Office (Word, Excel, Powerpoint)
• Other knowledge or skills: Strong understanding of software requirements analysis and specification. Knowledge of software product development procedures. Strong financial acumen for business planning and business case analysis.  Good organizational and decision-making skills; excellent written and verbal communications skills. Must be a team player and self-starter. Able to influence others and build strong working relationships.  Experience with aws is desirable.
• Excellent Commnunication Skills.

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Job Description

QAD is looking for an Application Senior Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Documenting issues and solutions for future reference and analysis. 
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s overall problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience and the ability to read the code and implement changes in Java programming language are essential to the role.
• Previous experience with server containers such as Tomcat are essential to the role.
• Previous experience in dealing with database structure and queries especially for PostgreSQL and basic Oracle SQL are essential to the role.
• Practical knowledge and familiarity in MS-Excel, HTML, CSS,  XML, REST API and JSON are desirable.
• Basic knowledge of Linux and ideally Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent German and very good English language skills are required.

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Job Description

QAD is looking for an Application Senior Technical Analyst with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Analyst you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Documenting issues and solutions for future reference and analysis. 
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s overall problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience and the ability to read the code and implement changes in Java programming language are essential to the role.
• Previous experience with server containers such as Tomcat are essential to the role.
• Previous experience in dealing with database structure and queries especially for PostgreSQL and basic Oracle SQL are essential to the role.
• Practical knowledge and familiarity in MS-Excel, HTML, CSS,  XML, REST API and JSON are desirable.
• Basic knowledge of Linux and ideally Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent (C2) German and very good (C1) English language skills are required.

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Job Description

We are seeking a skilled Senior DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate will be located in Poland and join our existing DevOps team within the QAD Engineering division.

The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.

What you’ll do:

• Design, implement and continually improve product release automation for QAD applications.
• Build and maintain the continuous integration and continuous delivery (CI/CD) pipelines for QAD products.
• Drive enthusiasm and promote adoption of the principles and philosophy of the DevOps methodology across all engineering and operations teams.
• Mentor and share best practices and new technologies across the organization, including automation, continuous integration, continuous delivery, and monitoring.
• ​​Continuously improve our DevOps processes and practices to optimize efficiency and reduce downtime.
• Work with the development teams to define and implement automated build and testing strategies.
• Design, implement, and maintain our infrastructure as code (using Terraform) and Gitlab pipelines to enable efficient release, deployment and management of QAD’s products.
• Utilize Helm to manage Kubernetes applications and facilitate deployment orchestration.
• Implement and maintain ArgoCD for continuous delivery of applications to Kubernetes clusters.
• Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
• Collaborate with our Observability and Cloud Operations team to monitor and maintain the health of our infrastructure, ensuring high availability and performance.
• Stay up-to-date with industry trends, best practices, and emerging technologies in DevOps and cloud computing.

Qualifications

What you'll need:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of proven experience as a DevOps Engineer, Software Engineer or similar role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Strong proficiency with GitLab or equivalent for CI/CD.
• Solid experience with Terraform for infrastructure as code.
• Experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes. 
• Experience with GitOps (ArgoCD or any other) for continuous delivery to Kubernetes.
• Experience with AWS or any other public cloud service and a good understanding of cloud computing principles.
• Experience with build tools such as Maven.

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