Job Description

Do you thrive in a dynamic environment where you can leverage your manufacturing and supply chain expertise to drive sales?  As a Senior Business Consultant at QAD, you will play a vital role in showcasing the value of our leading ERP and supply chain solutions to prospective customers. You will act as a trusted advisor, partnering with sales to demonstrate how QAD can help businesses modernize their operations and achieve their goals.

What you'll do:

• Lead solution demonstrations: Deliver compelling presentations and demonstrations that highlight the capabilities of QAD's solutions and address customer needs.

• Partner with sales: Collaborate with sales teams to develop and execute winning sales strategies.

• Conduct process assessments: Analyze customer business processes, identify pain points, and map QAD solutions to drive improvements and eliminate technical debt.

• Provide expert advice: Serve as a subject matter expert on QAD's solutions, answering complex questions and providing guidance to customers and internal teams.

• Stay ahead of the curve: Maintain deep knowledge of industry trends, competitive offerings, and QAD's product roadmap.

Qualifications

What you'll need:

• Minimum of 5+ years of deep industry expertise: Proven experience in manufacturing and supply chain environments with a thorough understanding of key processes (e.g., "plan to produce," "procure to pay").

• Strong presentation and communication skills: Ability to effectively convey complex technical information to diverse audiences.

• Analytical mindset: Capacity to analyze customer needs, design tailored solutions, and articulate the value proposition of QAD's offerings.

• Technical proficiency: Familiarity with ERP systems, supply chain solutions, and enterprise application architecture.

• Travel readiness: Willingness to travel extensively within North America is required including customer site visits, industry and QAD partner events.

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Job Description

Under the leadership of the Solutions Director, the Solutions Consultant is responsible for managing all the
activities related to pre-sales and resource planning.
This position is full time, exempt, remote and required to travel in the EU/UK per business needs up to 75% of the time during peak sales periods.  

Fluency in German and English are required.

Responsibilities:

• Influence prospective customers with support onsite and provide remote executive overviews 
• Lead onsite and remote opportunity blitzes / assessments for prospective customers 
• Provide mentorship and development for account executives 
• Create technical scoping activities 
• Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses
• Coordinate completion of RFP / RFQs

Qualifications

Required Skills:

• Fluency in German and English
• Strong ability to influence executives and business owners
• Ability to create relationships and gain trusted advisor status rapidly with prospective customers
• High business acumen (operations management, CAPEX planning, budgeting, P&L, etc)
• Experience with Lean Six Sigma and other continuous improvement methodologies 
• Advanced knowledge of MS Office (Word, Excel, Outlook)
• Sound judgement and excellent assessment skills
• Strong written and verbal communication skills
• Able to successfully manage multiple deadlines and tasks
• Knowledge and ability to learn computer-based software required to perform successfully in this
• position
• Ability to manage projects under tight deadlines
• Excellent interpersonal and organizational skills
• Ability to work in a high paced, high growth environment

Education/Experience:

• BA or BS – Relevant fields of study can include and are not limited to: Engineering, Manufacturing,
• Organizational Leadership/Management, Supply Chain Management, Business Management. 
• At least 5 years in a Manufacturing Operations/CI/Compliance leadership role.

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Job Description

QAD has an exciting opportunity for ourMarketing Specialist, for North America Events.  The role is virtual,however the selected candidate should bebased in the Greater Chicago area.

Reporting to the Head of Global Revenue Marketing, Localization, the Marketing Specialist, for North America Events, will play a key role in contributing to the global Revenue Marketing event strategy and execution. This position requires a creative and strong team player who will collaborate with and support the Manufacturing Operations and Supply Chain Revenue Marketing managers in executing event programs in North America, with a focus on pipeline contribution.  

Within Global Revenue Marketing, the Marketing Specialist, North America Events leverages and collaborates with the Localization team responsible for translations and executing events. Within Marketing, this role works closely with the Solutions / Vertical Marketing team as SMEs, MARCOM around Web/Creative, Sales Ops for Analytics, Marketing Ops as shared service for marketing automation and the global Event team. A strong collaborative relationship with Sales at all levels and the Business Development / Customer Success organization is necessary for success.

The role is accountable for agreed-upon event lead generation targets (Sales Accepted opportunities, pipeline contribution) and optimized event budget spend. 

This role is primarily responsible for in-person third-party events such as tradeshows, conferences and seminars of all sizes. For QAD Customer Conferences, the Marketing Specialist, North America Events will be part of an execution team composed of several marketers with defined roles and responsibilities similar to the ones described below.

What you'll do:

Together with the marketing managers - Pre Event Management & Execution:

• Event implementation kick-off call
• Supplier and event cost management
• Booking a booth, speaking opportunity, sponsoring dinner, QAD VIP dinner, etc.
• Booth, back-drop and pull-up build creation (design, structure, visuals, order, print, ship)
• Booth equipment (furniture, collaterals, giveaways, scanners, etc)
• Localization of event-related digital and print materials (web banners, emails, web event page, collaterals, etc)
• Staff attendance, coordinating with sales and business development teams
• Guide book for staff

As needed, support the Revenue Marketing managers with an awareness campaign to let the market know QAD will be attending.

Together with the marketing managers - Onsite Event Management & Execution:

• Onsite booth setup and breakdown, shipping
• Prize raffle
• Lead debrief with Sales and BDRs
• Photography
• Social media posts

Together with the marketing managers - Post Event Management & Execution:

• Event debrief call with all stakeholders, Sales and BDRs
• Event summary and reporting to Global Revenue Marketing VP
• Supplier invoice payment
• Final cost consolidation to revenue marketing manager

Deliver on agreed-upon objectives for pipeline contribution, including Development Assigned opportunities and Sales Accepted opportunities.

Other duties as assigned

Qualifications

Qualifications

• Education/Licenses:  Bachelor's degree in marketing, communication, business, or a related field. 
• Experience:  Minimum of 2 years of events management and execution experience in the US.
• Computer skills: Proficiency in Google Docs, sheets, and slides; knowledge of CRM (Salesforce) and email marketing/marketing automation tools is a plus.

Other knowledge or skills:  

• Creative
• Highly organized with strong attention to detail.
• Excellent written and verbal communication skills, capable of working with stakeholders at all levels, including internal teams, customers, and agencies/contractors.
• Ability to work independently and collaboratively in a matrixed organization.
• Passion for events and lead generation, with experience driving measurable business results.
• Ability to work in a fast-paced environment and manage a diverse portfolio of events.
• Confident and composed with a calm demeanor. 
• Required Travel:    50 % 

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Job Description

QAD - a leader in cloud-based enterprise software and services is now looking for an ambitious and experienced Senior Sales Executive in France to join our ERP Sales team in EMEA.

As a Senior Sales Executive at QAD, you will be responsible for targeting net new customers and new leads in existing active customers in manufacturing environments in all verticals which includes: Automotive, Consumer Products, Food & Beverage, Industrial, High Tech and Life Sciences. You will be responsible for software sales to achieve both company and personal quotas. You will develop marketing plans that provide leads, and understand customers’ business issues and design strategies.  Ideal candidates have knowledge of the manufacturing and supply chain process in discrete manufacturing industries, and enterprise software applications used in manufacturing.  

This is a remote opportunity located in France and requires travelling to the client side if needed.

 What You’ll Do:

• Generate software subscription revenue for the assigned territory to achieve and/or exceed the Subscription revenue quota

• Prospect in the assigned territory to achieve a qualified pipeline of 5X the annual revenue quota

• Coordinate closely with internal and external teams in consulting, inside sales, and support sales to maximize QAD’s revenue capture from customers and prospects in the assigned territory

• Use formal professional selling practices and tools

• Nurture the customer by helping them identify business needs and explore their options

• Update and maintain sales forecasts and provide reports reflecting territory and pipeline status and forecast 

Qualifications

• Bachelor of Science or Bachelor of Arts or an equivalent professional experience

• Minimum 8 years of experience as a proven sales performer in the ERP software solutions industry, with a track record of nurturing and selling to net new customer base, meeting and exceeding quota targets, ideally in complex sales cycles.

• 5+ years of enterprise class direct license/subscription sales; minimum of 3 years of field level enterprise software sales

• Demonstrated success in achieving quota in complex, enterprise class software sales

• Ability to establish and manage executive-level customer relationships

• Ability to handle multiple complex sales cycles.

• Ability to work effectively in a matrix-management environment with extended team members

• Strong interpersonal and communication skills: writing, editing and presenting in English is a must-have

• Ability to resolve complex problems, develop and execute strategies 

• Knowledge of Discrete or Process manufacturing industry preferred

• Ability to learn quickly and have a high degree of emotional intelligence

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Job Description

As an instructional designer for sales, you will create engaging sales training content to improve new hire onboarding, cross-selling, and upskilling in the sales organization. Sellers will increase their understanding, confidence, and use of materials to support reduced onboarding time, and increased win rates. Content will achieve its goals through active participation with the material (completing knowledge checks, tests, show-me activities, and recording videos demonstrating a competency).

What you will do:

• Create new and continuing training materials and content for the sales and partner organization
• Work cross-functionally with SMEs in sales, product marketing, operations, and product management.
• Use AI (Artificial intelligence) to create images, turn video into transcripts, help with editing, and so many other things AI can do to speed up training development time
• Administration of the sales productivity tool; add users, load and update content, assign training, run learner reports, analyze, and troubleshoot.
• Administration of the sales productivity tool; add users, load and update content, assign training, run learner reports, analyze, and troubleshoot.
• Learn QAD’s product platform, target industries, competition, sales process, and systems.
• Quarterly training presentation preparation; KPI and data analysis against goals

Qualifications

• Education/Licenses: BA/BS Degree
• Concentrations in instructional design, technology, visual, or professional communication, media sciences, emerging media, English, or similar fields are a plus.
• Experience:  5-7 years of instructional design experience
• Previous experience supporting a sales organization.
• Previous experience leveraging AI in training content development. 
• ERP, supply chain and SaaS experience a plus
• Computer skills:  Proficient in Google Suite, Sales productivity tools (Seismic), LMS (Absorb), CRM (Salesforce), SCORM, LMS, content development and editing tools, reporting, and analytics

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Job Description

We are seeking a highly skilled and experienced NetSuite Expert to join our team in the  Order to Cash. The ideal candidate will have a strong focus on Order-to-Cash (OTC) processes and possess in-depth knowledge of NetSuite functionalities, including advance revenue management, billing/invoicing, credits, scripting, reporting and workflow configurations. 

Responsibilities:

• Lead the optimization of NetSuite, specifically focusing on the Order-to-Cash (OTC) processes

• Work closely with the revenue team on various month-end revenue accounting tasks in Advance Revenue Management

• Support Order to Cash team with month-end close process 

• Design, develop, and maintain NetSuite reporting, save searches, scripts and workflows to enhance business processes especially related to revenue recognition and invoicing

• Perform monthly reporting for support of Board of Directors and audited financial statements

• Conduct end-to-end testing to validate system functionality and performance.

• Provide functional expertise and guidance on NetSuite capabilities and best practices.

• Work with various stakeholders to clearly document end to end order to cash process flow 

• Troubleshoot and resolve issues related to NetSuite configurations and customization.

• Collaborate with cross-functional teams to ensure that business requirements are accurately translated into system implementations.

• Prepare and deliver training to users on NetSuite functionalities as needed.

Qualifications

• Proven expertise in NetSuite ERP, with a specific focus on Order-to-Cash processes.

• At least 3-7 years of experience in Order to Cash area

• Education - Chartered Accountant or accounting degree preferred

• Strong experience in advance revenue management,  scripting and creating workflows within NetSuite.

• Experience with Salesforce and Certinia is preferred

• Ability to perform comprehensive end-to-end system testing.

• Excellent problem-solving skills and functional knowledge of NetSuite.

• Strong communication and interpersonal skills, with an ability to interact effectively with various business stakeholders.

• Ability to work independently and in a team environment.

• Relevant certifications in NetSuite are highly preferred
   

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Job Description

QAD is looking for an Application Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.
• Documenting issues and solutions for future reference and analysis. 

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience with server containers such as Tomcat is essential to the role.
• Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
• The ability to read code (Java) is beneficial for the job, or if you read another programming language. 
• Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
• Basic knowledge of Linux and, ideally, Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• English language skills are required and additionally German language skills will be of advantage. 

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Job Description

We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our  Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.

Key Responsibilities:

1. Product Vision: Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.

2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.  

3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.

4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.

5. Prioritization: Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.

6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.

7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.

8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation.  This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others.  Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.

9. User Experience (UX): Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.

10. Stakeholder Communication: Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.

11. Product Launch: Plan and execute product launches, including go-to-market strategies, user training, and documentation.

12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.

Qualifications

• Bachelor's or Master's degree in a related field (e.g., Finance, Computer Science, Business, or Engineering).
• 3 - 7 years of related experience, preferably in a global enterprise software company that markets SaaS based global trade management products including Foreign-Trade Zone management and experience with the U.S. Customs’ Automated Broker Interface (ABI) system.
• The ideal candidate will have a deep understanding of the U.S.  Foreign-Trade Zone rules,  regulations and operating requirements, including all types of  related transactions and document types. .
• Understand the business value of adopting Foreign-Trade Zone software  including duty reduction and deferral.
• Exceptional communication and interpersonal skills.
• Analytical mindset and ability to make data-driven decisions.
• Familiarity with technology and software development processes.
• Strong leadership and teamwork skills.

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Job Description

As a Sr ERP Sales Executive at QAD, you will be responsible for targeting net new customers in the Manufacturing and Food and Beverages sectors.

You will be responsible for software sales to achieve both company and personal quotas.  As a Sr ERP Sales Executive, you will develop marketing plans that provide leads, manage assigned accounts and prospects, and understand customers’ business issues and design strategies.  Ideal candidates have knowledge of enterprise software applications used in the Manufacturing and Food and Beverages industries.

What You’ll Do:

• Generate software subscription revenue for the assigned territory and accounts to achieve and/or exceed the Subscription revenue quota

• Prospect in the assigned territory to achieve a qualified pipeline of 5X the annual revenue quota

• Coordinate closely with internal and external teams in consulting, inside sales, and support sales to maximize QAD’s revenue capture from customers and prospects in the assigned territory

• Use formal professional selling practices and tools

• Nurture the customer by helping them identify business needs and explore their options

• Update and maintain sales forecasts and provide reports reflecting territory and pipeline status and forecast 

Qualifications

• Minimum 8 years of experience as a proven sales performer in the software solutions industry, with a track record of nurturing and selling to existing or net new customer base, meeting and exceeding quota targets
• Experience with Manufacturing or Food and Beverages verticals is ideal.  
• Demonstrated success in achieving quota in enterprise class software sales
• A Bachelor's degree is highly preferred
• Ability to establish and manage executive level customer relationships
• Ability to handle multiple complex sales cycles simultaneously
• Ability to work effectively in a matrix-management environment with extended team members
• Strong interpersonal and communication skills: writing, editing and presenting
• Ability to resolve complex problems, develop strategies and execute
• Willingness to travel up to 50% of the time
• Knowledge of Discrete or Process manufacturing industry is desired
• Preferred previous experience selling ERP software sales experience in the areas listed above is good to have, 
• Ability to learn quickly and have a high degree of emotional intelligence 
• This role, through remote, is located in Mid West US  

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Job Description

QAD is looking for an Application Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.
• Documenting issues and solutions for future reference and analysis. 

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience with server containers such as Tomcat is essential to the role.
• Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
• The ability to read code (Java) is beneficial for the job, or if you read another programming language. 
• Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
• Basic knowledge of Linux and, ideally, Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent German and very good English language skills are required.

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Job Description

As a Senior Sales Executive at QAD, you will be responsible for targeting net new customers in the Life Sciences, Manufacturing and Food and Beverages sectors.

You will be responsible for software sales to achieve both company and personal quotas.  As a Sr. Sales Executive, you will develop marketing plans that provide leads, manage assigned accounts and prospects, and understand customers’ business issues and design strategies.  Ideal candidates have knowledge of enterprise software applications used in the Manufacturing, Life Sciences and Food and Beverages industries.

What You’ll Do:

• Generate software subscription revenue for the assigned territory and accounts to achieve and/or exceed the Subscription revenue quota

• Prospect in the assigned territory to achieve a qualified pipeline of 5X the annual revenue quota

• Coordinate closely with internal and external teams in consulting, inside sales, and support sales to maximize QAD’s revenue capture from customers and prospects in the assigned territory

• Use formal professional selling practices and tools

• Nurture the customer by helping them identify business needs and explore their options

• Update and maintain sales forecasts and provide reports reflecting territory and pipeline status and forecast 

Qualifications

• Minimum 8 years of experience as a proven sales performer in the software solutions industry, with a track record of nurturing and selling to existing or net new customer base, meeting and exceeding quota targets
• Experience with Life Sciences, Manufacturing or Food and Beverages verticals is ideal.  
• Demonstrated success in achieving quota in enterprise class software sales
• A Bachelor's degree is highly preferred
• Ability to establish and manage executive level customer relationships
• Ability to handle multiple complex sales cycles simultaneously
• Ability to work effectively in a matrix-management environment with extended team members
• Strong interpersonal and communication skills: writing, editing and presenting
• Ability to resolve complex problems, develop strategies and execute
• Willingness to travel up to 50% of the time
• Knowledge of Discrete or Process manufacturing industry is desired
• Preferred previous experience selling ERP software sales experience in the areas listed above is good to have, 
• Ability to learn quickly and have a high degree of emotional intelligence 
• This role, through remote, is located in Mid West US  

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Job Description

QAD is looking for an Application Senior Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Documenting issues and solutions for future reference and analysis. 
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s overall problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience and the ability to read the code and implement changes in Java programming language are essential to the role.
• Previous experience with server containers such as Tomcat are essential to the role.
• Previous experience in dealing with database structure and queries especially for PostgreSQL and basic Oracle SQL are essential to the role.
• Practical knowledge and familiarity in MS-Excel, HTML, CSS,  XML, REST API and JSON are desirable.
• Basic knowledge of Linux and ideally Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent German and very good English language skills are required.

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Job Description

QAD is looking for an Application Senior Technical Analyst with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Analyst you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Documenting issues and solutions for future reference and analysis. 
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s overall problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience and the ability to read the code and implement changes in Java programming language are essential to the role.
• Previous experience with server containers such as Tomcat are essential to the role.
• Previous experience in dealing with database structure and queries especially for PostgreSQL and basic Oracle SQL are essential to the role.
• Practical knowledge and familiarity in MS-Excel, HTML, CSS,  XML, REST API and JSON are desirable.
• Basic knowledge of Linux and ideally Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent (C2) German and very good (C1) English language skills are required.

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