The Opportunity

As part of the Security Team, you will join a global Security Operations team, and contribute to UserTesting’s Corporate Security Framework from a technical and compliance perspective. 

• Assist customers in understanding and evaluating UserTesting's security profile, both in writing and on calls.
• Triage security alerts from security monitoring tools (AV, DLP, SOCaaS). 
• Respond to security incidents and help keep track of post-incident tasks.
• Participate in internal audits and support external audits.
• Carry out third-party risk management assessments and risk reviews of external vendors. 
• Identify and communicate current and emerging security threats.
• Identify security gaps in existing and proposed technologies and recommend changes or enhancements.
• Contribute to the design and implementation of enterprise-class security systems.
• Demonstrates UserTesting’s values through work product and within day to day team interactions

What we're looking for

• Competence and experience in 1-2 of the following areas:
  • Incident Response, Third Party Risk Management, Compliance, Vulnerability Management, Data Loss Prevention (DLP), Auditing, Privacy Operations, Identity Access Management, Customer Support
• Candidates living in Ontario is strongly preferred 

Desirable but not required: 

• Experience with Security frameworks such as NIST CSF, ISO 27001, SOC2
• Experience developing and maintaining policies, procedures, standards and guidelines
• Previous experience working with risk assessment methodologies
• Experience ensuring applications are secure throughout the software development lifecycle

Compensation
Up to £40,000. 

Perks/Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Your Birthday off!
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

As our Enterprise Account Executive, you'll target strategic prospects (companies with 1500+ employees and above) and recruit them as UserTesting customers. You'll work closely with a solution consultant to form the hub of a team which accelerates the User Testing development in key EMEA regions.  This sales role will be selling to large companies and clients focused on connecting to their customers and business partners for real human insights across a full range of experiences.  Here are some areas you'll focus on:

• Execute a complex, solution-based consultative sales process encompassing multiple groups within a large enterprise located in the region
• Develop new business opportunities by analyzing and proactively targeting high-potential departments within a large enterprise
• Articulate and demonstrate UserTesting’s unique business and technical value
• Execute end-to-end sales activities, including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention
• Proactively develop unsolicited proposals that justify the expanded use of UserTesting throughout the enterprise
• Effectively forecast sales opportunities, while tracking and using critical metrics that predict sales success
• Track all relevant sales activity using the company's CRM platform (SFDC).
• Build a plan to optimise the resources and growth in the region
• Direct and communicate feedback for the company and support future solution development

The Team

Our sales team in EMEA is diverse and high-performing.  It includes BDRs, SMB and Mid Market Account Executives, as well as our Enterprise and Global teams.  You are also supported by our solution consultants who provide best-in-class, expert guidance to prospects.

What We’re Looking For

• Significant experience selling enterprise SaaS solutions and ademonstrated, successful track record of exceeding new-business quotas... If you've been in a presidents or sales club, we want to know!
• You'll need the flexibility to travel (approx. 30% of the time)
• You're experience will be in building relationships with Global 1000 senior Executive, Line-of-Business and Digital Marketing, Product Management, Mobile, and Market Research executives
• You'll need a passion for working with emerging technologies and a desire to deeply understand and demonstrate UserTesting’s functionality, use cases, as well as business and technical elements
• You'll have experience of successfully working with and executing a complex, solution-based enterprise sales process
• Importantly, you'll know the difference between activity and results and have a solid work ethic
• Ideally, you'll have experience using a structure value based sales approach (we use MEDDICC so it's a plus if you've already used that)

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles.We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Opportunity

As our Talent and Performance Partner, you will play a pivotal role in designing, implementing and managing programs that will shape UTs workforce strategy to retain and grow talent!

You will reporting to the Sr Director, Talent Management, and focus on supporting UserTesting to drive the People strategy, leveraging tools and technology to identify and develop internal talent and create a culture of continuous learning and growth.  The impact you'll have will be wide reaching, improving people productivity as well as delivering analytics and workforce insights across the organization.  You'll ensure that our current and future Leadership programs and experiences are optimized to deliver a pipeline of talent that is engaged and aligned to our company values.

This role can be based in Central or Eastern timezones in the US, the UK or Spain.

Other responsibilities and activities include:

• Partner with organizational leaders and PBPs to identify and develop solutions that will help continue to build and sustain a customer-focused, high-performance culture in which the values of the organization are modeled and embraced at all levels.
• Support leaders and PBPs to form plans that support employee’s wellbeing and maximizes their potential, performance, and growth, by leveraging a range of talent optimization activities, understanding client needs, tailoring solutions, and remaining flexible to meet client’s current and future goals.
• Provide data-driven insights and innovative approaches and collaborate with other teams such as talent acquisition, culture and experience, and talent development to provide a seamless partnership and service model for leaders to achieve their talent optimization goals.
• Act as an internal consultant to help leaders to build a high-performing workforce aligned with their business goals, leveraging a range of activities to form and drive an effective talent management strategy that supports employee wellbeing while maximizing potential and performance.
• Lead program management for senior leader growth and development offerings (RISE, Accelerate, LEAD), including 1:1 and team coaching services and learning related to talent management approaches.
• Through internal consulting with internal and external customers, identify opportunities for future  Leadership programs and initiatives that will build capability and leadership pipeline 
• Talent progression and talent progression
• Evolve and embed program our Performance management strategy
• Establish and embed Talent review process ensuring solid education and execution around the process thus enabling the organization to have a clear view of its talent landscape and to succession plan effectively.
• Career Model - responsible for the activation of our UT Competencies, the change management, adoption and integration into all our EE lifecycle areas
• Own and maintain all aspects of Talent optimization and Learning within Workday
• Establish metrics and feedback mechanisms to measure program effectiveness and outcomes.
• Manage workflow and deadlines efficiently, performing short and long-term planning

What we're looking for:

• You'll have a successful track record in talent management, preferably in the Tech industry
• You'll be an experienced Workday system user for talent management (even better if you've got experience with system configuration and implementation)
• You'll be have change management experience and experienced in developing and implementing projects and change initiatives
• You'll have a demonstrated ability to collaborate with a variety of partners and lead change, and support teams
• You'll have strong project management skills including planning, logistics, program management, scheduling, and budget adherence
• You'll be innovative and a problem-solver who acts on initiative and able to demonstrate end to end thinking
• You'll have the ability to work on several projects simultaneously whilst providing regular updates on progress

The Oppportunity

The IT team strives to provide UserTesting with fast and efficient response when it comes to requests for IT assistance.  UserTesting has offices and staff all over the globe which provide both internal and external support for staff and customers.  The IT team needs to be able to support the company with reasonable response times regardless of where our staff are located.  Currently the majority of the IT team are in EMEA and the US East Coast time zones. We are seeking a talented IT Support Specialist for the US West coast time zone that will give us added coverage for issues that arise both during the later part of the day in the west coast as well as the beginning of the day in APAC. 

You will provide support by responding to IT support requests and raise urgent issues that they are unable or not provisioned to solve to the IT Managers in “after hours“ incidents.  This support role will do IT ticketing as well as well defined small scope projects in existing IT toolsets when there are no active IT support requests. 

What we're looking for

• Able to work 11am - 7pm PST Monday through Friday. Preferably located in West coast time zone. 
• Basic experience with working in enterprise level IT ticketing systems (Zendesk, Jira Service management, etc)
• Experience working in an IT support capacity
• Experience working in a remote capacity and has skills to work effectively remotely with management assistance. 
• Able to effectively and professionally communicate with team and staff members
• Experience working with IT technical documentation
• Basic working knowledge of fundamental IT concepts (Networking, Hardware, SaaS) to be able to provide support for tickets as they arise. 
• Experience with some or all IT Enterprise Tools sets (Okta, Jamf, Windows, Mac, Google Workspace, Slack, Zoom etc as examples)

Perks/Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

We are looking for a highly skilled and experienced Workday System Analyst to join our People Operations Team. You will play a crucial role in aligning HR technology with business needs, focusing on optimizing our Workday HRIS platform to support the company's evolving HR practices. This position is ideal for someone with a strong background in Workday configuration and administration, who is passionate about leveraging technology and data analytics to drive business success.

• Workday System Support: Provide day-to-day support for Workday, including researching, troubleshooting, recommending solutions, and resolving system issues. Ensure continuous improvement by actively seeking opportunities for process enhancement and automation.
• Configuration and Customization: support a comprehensive Workday system, including but not limited to HCM, Recruiting, Advanced Compensation, Learning, Benefits, Absence, Talent, and Data Analytics. Develop and maintain calculated fields, condition rules, custom reports, and dashboards to meet the organization’s needs.
• System Administration and Security: Oversee the administration of Workday, including user access, permissions, and security configuration. Maintain system integrity through regular monitoring, audits, and review of data feeds and system logs.
• Data Management & Governance: Ensure data quality and integrity by adhering to data architecture and governance models. Perform regular data audits, monitor data feeds, and manage user access and permissions.
• Documentation and Change Management:Produce comprehensive documentation, lead change management processes, and ensure enhancements are delivered according to quality standards.
• Own the People Systems Roadmap
• Manage bi-annual Workday releases by tracking new features, assessing impacts, and presenting relevant updates to business teams. Lead testing efforts to ensure quality delivery of enhancements.
• Participate in strategy planning to implement new Workday modules as needed based on the roadmap.
• Recommend, implement and plan for improvements and enhancements in the Workday system.
• Collaborate closely with business teams to understand functional requirements, develop new features, and deliver tailored solutions. Act as a liaison between internal stakeholders and third-party SaaS vendors, ensuring effective communication and issue resolution.
• Training and Support:Provide end user support and training, manage tier 2 People team ticketing system inquiries, advise and consult with employees on systems-related topics or issues.
• Data Analytics: Leverage Workday analytics and other People tools to provide insights for business partners to drive data-informed decisions related to organizational health, diversity, performance, and other key HR metrics.

What we're looking for

• Maintains strict confidentiality in dealing with sensitive, confidential information
• Proficient with Google Drive or related software
• Post-implementation experience with Workday, including intermediate to advanced experience in core Workday concepts and configuration.
• Experience managing multiple Workday modules, including but not limited to HCM, Recruiting, Advanced Compensation, Learning, Benefits, Absence, Talent, and Data Analytics
• Experience supporting security and compliance audits, such as SOC, SOX, ISO, HIPAA, etc.
• Intermediate to advanced knowledge of Human Resource programs, policies and procedures
• Current human resources and/or compensation credentials or certification preferred. Workday Pro certification is a plus.  

Perks/Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Team

You will be partnering with the Engineering, Design, and Research teams to ensure the right definition and delivery for every initiative. You will work with other Product Managers to establish goals early in the life cycle, define key metrics and continuously communicate the state of planning, delivery, and risk. You will be building products that empower UserTesting’s customers to build amazing experiences for their customers. This team rolls their sleeves up and dreams big while delivering value predictably.

The Opportunity:

We are seeking a highly experienced and strategic Staff AI Product Manager to join our team and support our AI/ML initiatives. In this role, you will collaborate with leadership to craft our AI strategy, execute its strategy, and drive alignment across the company.  Your expertise will be pivotal in delivering cutting-edge AI solutions that align with the company's vision and market needs. 

• Deeply understand the needs and problems of our customers 
• Be the voice of the customer (that means both current and future) in all aspects of product development and delivery
• Collaborate with leadership to craft our AI strategy, ensuring it aligns with the company’s vision and goals 
• Serve as the key liaison between AI/ML innovations and Product 
• Drive alignment across the company, ensuring clear communication and alignment on goals 
• Lead cross-functional teams to deliver AI/ML initiatives from initiation to launch  
• Ruthlessly prioritize tasks and initiatives based on business objectives, market and customer needs, and resource availability 
• Stay current with advancements in AI, machine learning, and related technologies, leveraging this knowledge to keep UserTesting at the forefront of industry developments.

What we're looking for

• Advanced product manager experience, with a significant focus on AI/ML products in an agile SaaS environment
• Strong strategic thinking with the ability to balance long-term vision with day-to-day execution 
• Exceptional communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders 
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and capable of turning insights into actionable product initiatives 
• Demonstrated success in managing and launching high-impact AI/ML products at scale 
• Preference for applicants living in the east coast. 

Bonus if you have:

• Strong understanding of user-centered design principles as they relate to web applications 
• Experience working with Platform teams 
• Proven entrepreneurial skills with a blend of vision, execution, and grit to traverse ambiguous problem spaces and cut through complexity. 
• Strong knowledge of data engineering 
• Deep understanding of AI/ML technologies, including experience with cloud-based AI platforms (e.g., AWS, Google Cloud, Azure) 

Perks/Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

Are you a brilliant, strategically-minded, consultative HR professional who loves working in a global, high-performing environment?  If so, this may be the role for you!

As our Senior People Business Partner, you will integrate with and partner senior leadership in your aligned organization(s) to understand business priorities and develop HR strategies to support these goals. You'll use your significant expertise and consultative approach to advise on Organizational Design, Change Management, Leadership Development, Talent Management, Performance Management, Reward and Employee Relations, amongst other areas.

A self-starter and adept with change and with strong influencing skills, you will be able to proactively understand and articulate the vision, problem spaces, solutions, where we are heading as a business and partner your leaders to drive an agile high-performing and engaging workplace.

A strong collaborator, you will partner with stakeholders across the business in and outside of the People Team  including wider functional experts such as Finance and Legal partners to deliver solutions efficiently & effectively. You will also helpshape and inform CoE People tools, interventions and initiatives and will act as a coach and mentor to your peers in particular on your area(s) of expertise.

Other responsibilities include:

• Serve as a trusted consultant to senior leadership on a wide range of HR and organizational topics.
• Manage talent processes such as Year-End Performance, Talent Reviews, Succession Planning, Leadership Coaching and Development, Performance Management and Internal Mobility.
• Partner with leadership to drive org design, restructures, transformation initiatives and change management.
• Work in conjunction with the Compensation Team to advise leaders on reward, ensuring benefits are competitive and in line with local markets.
• Working in conjunction with Talent Acquisition, understand current and future staffing needs of the business ensuring resourcing and recruitment strategies align with overall company strategy.
• Provide guidance to leadership on complex employee relations matters for your client groups, manage ER, ensuring adherence to local legislation, employment and best practice with ER cases and all HR activities.
• Lead efforts to create a supportive culture through Employee Engagement and Diversity and Inclusion Initiatives for your client groups and region(s).
• Use data-driven insights to inform HR strategies, identify trends and areas of opportunity & keep leadership informed on key HR metrics, providing insights and recommendations.
• Collaborate with other PBP’s & People CoE functions
• Coach, guide and mentor People Business Partners.

The Team

Our People team is a high-performing group which includes People Business Partners, People Ops, IDEB, Employee Experience, L&D, Workplace and Culture, Talent Acquisition and more! We’re spread across the USA, UK, Spain and France and work with stakeholders across the entire global business.

What we're looking for

• Extensive experience in a progressive HR Business Partner or equivalent role with proven experience working in a strategic HR partnering role with the ability to quickly build trust with senior leaders.
• Demonstrable OD, Change, Talent, Performance Management & consulting abilities with experience proposing, developing and delivering ideas and solutions to drive a high performance culture.
• Experience working in a global mid to large company and comfort working with ambiguity in a fast paced progressive business environment.
• Strong Employee Relations experience managing complex ER cases, including ER change.
• Forward thinking collaborator, coach and advisor, with strong influencing abilities and confident in challenging the status quo.
• Strategic thinker with analytical and problem solving skills to shape, design and deliver people initiatives aligned to business goals and priorities to drive business forward.
• High EQ, interpersonal and communication skills

About the team

At UserTesting, the product marketing team is responsible for driving revenue growth and product adoption through close collaboration with GTM and product teams. We specialize in messaging and positioning, market and competitive analysis, content creation, and go-to-market planning, to ensure our products resonate with target audiences.  With a focus on data-driven decision-making and continuous optimization, we play a pivotal role in positioning our solutions as market leaders and supporting the overall growth objectives of the company.

The Opportunity

The Product Marketing Manager will work collaboratively with the Product, Corporate Marketing, Sales, Enablement, and Customer Success to to bring new products to market, with a focus on delivering customer value.

• Develop go-to-market plans for new product releases, coordinating with cross-functional team members across the organization. 
• Partner with the Enablement team to ensure the field teams can clearly articulate the value of our solutions to both buyers and existing customers; develop internal tools and external collateral and teach them how and when to use it. 
• Develop product positioning and messaging that resonate with our target buyer personas.
• Partner with cross-functional teams to help create messaging and content for sales plays and initiatives
• Understand the competitive landscape to craft differentiated messaging and enablement.
• Create and maintain internal- and external-facing content around a specific product domain, including preparing presentations for customer conferences, sales initiatives, 

Required Skills/Abilities:

• Ability to work well cross-functionally
• Proven track record in crafting compelling positioning and messaging
• Strong public speaking skills and experience presenting to large stage audiences
• Experience developing visually interesting and compelling presentations, exemplary demos, as well as persuasive sales tools and collateral
• Ability to work well with field sales and customer success teams
• A focus on continuous improvement 

Compensation
Salary up to $100,000/year

The Team

At UserTesting, the product marketing team is responsible for driving revenue growth and product adoption through close collaboration with GTM and product teams. We specialize in messaging and positioning, market and competitive analysis, content creation, and go-to-market planning, to ensure our products resonate with target audiences.  With a focus on data-driven decision-making and continuous optimization, we play a pivotal role in positioning our solutions as market leaders and supporting the overall growth objectives of the company.

The Opportunity

The Sr Product Marketing Manager, Strategic Audiences will work closely with the field and marketing organizations to craft campaigns, enablement programs, positioning and messaging,  and content designed to drive awareness and interest from specific buyer personas, initially focusing on executive buyers.  

• Become the subject matter expert for UserTesting’s different buyer audiences, with a focus on senior executives and how to engage them throughout the sales process
• Develop campaigns and sales plays designed to drive awareness and interest amongst specific audiences
• Partner with the Enablement team to create internal training focused on educating Sales and Customer Success teams on our audiences. Enabling them to clearly articulate the value of our solutions 
• Partner with our Industry Solutions team to create compelling narratives for audiences within specific verticals.
• Drive a common understanding of our buyers within the Product and Engineering organization
• Partner with the Marketing team to drive events and other initiatives focused on specific audiences

What we're looking for

• Ability to create campaigns, sales plays, and enablement programs targeting specific audiences  
• Ability to work well cross-functionally
• Proven track record in crafting compelling positioning and messaging.
• Strong public speaking skills and experience presenting to large stage audiences
• Experience developing visually interesting and compelling presentations, exemplary demos, as well as persuasive sales tools and collateral
• Ability to work well with field sales and customer success teams
• Advanced/senior level experience in product marketing, ideally within enterprise SaaS. 

Perks/Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Program
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

The team: 

The decision science team is part of the product and engineering team.

The team works together to provide data-based guidance and metrics to inform product strategy by developing quantitative research projects. You'll have an opportunity to interact directly with our Product, Design, and Business teams to surface critical topics, identify innovative practices, and develop high-impact solutions that create great user experiences and advance the state-of-the-art in user experience research.

The opportunity 

We are looking for a Data Scientist to help us to define and measure

quantitative Product/UX goals and metrics in collaboration with Product Managers, Qualitative Researchers, Designers, and Engineers. 

What you will be doing:

• Drive quantitative research and statistical modeling to improve user experience and product results.
• Leverage data to find actionable insight of strategic importance to UserTesting and practical value to customers
• Communicate analyses and results in ways that are accessible, relevant, and meaningful to a diverse audience
• Create and support a data-driven culture among company decision makers.

What we are looking for

• Strong working knowledge of research methodology and statistical techniques including experimentation, statistical inference, and machine learning
• Experience performing advanced data analytics in a business, academic, or related context (e.g., high-tech, market research, management consulting, operations research, finance, etc.)
• Ability to explain value of different analytic methods, and the output of data analyses, to non-technical audiences, including executives and managers
• A broad perspective combined with a strong focus on details
• Deep curiosity and love of problem solving
• Bachelor's degree with relevant industry experience
• Professional experience in an applied research setting or product analytics, preferably in Consumer or B2B software.
• SQL, Python (or R) for data analysis and visualization, version control (git)
• Experience or knowledge of one or more of the following: User experience research, product analytics, applied behavioral science, applied machine learning (regression models, clustering, time series prediction)

What we offer: 

• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development Stipend
• Remote work stipend
• Wellness reimbursement
• Volunteer days
• Life Assurance

The Team

As part of UserTesting’s Go-to-Market function, the Revenue organization comprises over 100 sales professionals across multiple segments worldwide.  The Healthcare segment is responsible for growing some of our largest customer relationships. 

The Healthcare team consists of Account Executives. Each manages a book of business “expand” accounts, with quarterly and annual growth targets across the entire suite of UserTesting solutions and has a patch of new business “land” accounts. They report to the Vice President of Healthcare. 

At UserTesting, it’s all about our people. We recognize that our people are the foundation of our success and growth. We believe in work-life balance and are fiercely family-first, whether that’s your at-home family or your UserTesting family. We’re committed to supporting your growth and development through our core company values.

The Opportunity

Joining our team as an Account Executive, allows you to play a key role in the continued expansion of UserTesting—the industry leader in experience research and digital human insights. We’re growing significantly across North America and Europe and are excited to welcome you on the journey!

Your focus will be on identifying and winning new accounts and retaining and growing the customer base across UserTesting’s broad solution set. You will identify, develop, lead, and execute the territory strategy with a team of Renewal Managers, Customer Success Managers, Solutions Consultants, and Business Development Representatives to initiate, build, and grow mutually beneficial, long-term customer relationships. 

Our clearly defined sales methodology delivers results, differentiates our company from the competition, and aligns our broad solution set to customer needs. Our highly effective partnership model and team structure ensure the most effective customer journey, from new prospects to satisfied, expanding, and renewing customers.

We know that success starts with hiring the best people. We'll give you all you need to complete the job and ensure you have a lot of fun along the way. If you’re looking for a place to learn and grow your career with exceptionally talented colleagues, UserTesting might be the place for you!

• Achieve quarterly ($287k) and annual ($1.44M) sales and growth targets, with monthly forecasting accuracy (+/- 10%)
• Achieve quarterly and annual customer retention targets, delegating and partnering with Renewal Managers
• Own pipeline development for your territory—Partner with Business Development Representatives, Field Marketing, our Partnership Team, and manage self-prospecting efforts to drive pipeline coverage within your territory
• Drive the MEDDICC Sales Process with perfect fundamentals to control the buying process and offer creative solutions from UserTesting’s broad solution set
• Collaborate with sales ecosystem (Solutions Consulting, Value Management Office, Insights Consulting, DealDesk, and more) to drive profitable customer outcomes
• Develop and execute a territory plan and account plans for key accounts within your territory
• Maintain organized and comprehensive documentation in Salesforce, Clari, Slack, and the sales technology stack
• Collaborate with Customer Success Managers and Scaled CS team to ensure customer journey and touchpoints drive value, growth, and retention
• Bonus points if you have experience within the Healthcare Industy, User Experience or Consumer Insights/Market Research domain

What we're looking for

• Experience in both winning new business and growing an existing book of customer business in the Healthcare segment
• Proven success in an enterprise SaaS sales role, with a history of exceeding quota performance and account gross retention goals
• An exceptional communicator and a self-starter with a demonstrated ability to succeed in a fast-paced, changing environment
• Strong team player and competitor—we hunt as a pack and celebrate wins as a team.
• Experience winning large software and services deals within complex, multi-matrixed enterprises across a variety of industries
• Comfort in creative leverage and compelling incentive to successfully drive opportunities to close within a fiscal period
• Effective time management and staying “closest to the dollar” with all activities
• Proficient with Salesforce, Clari, Outreach, Google Suite, Microsoft Office/Google Docs, and related productivity tools.
• Demonstrates UserTesting’s values through work product and within day-to-day team interactions

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

The Opportunity

We are seeking a highly experienced and motivated Senior Campaign Manager to join our dynamic marketing team. The ideal candidate will work closely with sales teams and drive marketing initiatives that deliver measurable results. This role is critical in developing strategies, planning, executing and optimizing campaigns to drive pipeline and revenue.

• Collaborate with Sales Teams: Work closely with sales teams to align marketing initiatives with sales goals, ensuring seamless integration and communication.
• Drive Marketing Campaigns: Lead the development and execution of marketing campaigns that generate demand, convert demand and accelerate the sales pipeline.
• Develop and Execute ABM Strategies: Design and implement ABM strategies to target high-value accounts and drive engagement across multiple channels.
• Campaign Optimization: Implement testing and other optimization techniques to enhance campaign performance.
• Set and Monitor KPIs: Establish clear marketing KPIs, track performance, and report on the effectiveness of campaigns. Adjust strategies based on data-driven insights.
• Pipeline Management: Drive the development and management of the marketing pipeline for your assigned segment, ensuring consistent demand flow and high conversion rates.
• Content Creation: Collaborate with content creators to develop engaging and relevant content tailored to the needs of the target audience.
• Campaign Management: Manage timelines, coordination with cross functional teams, resources, and oversee campaign budgets, ensuring efficient allocation of resources to maximize ROI.
• Campaign Reporting: Prepare detailed reports on campaign outcomes, presenting findings and recommendations to senior management.

What we're looking for

• Experience in enterprise SaaS marketing campaign management, with a focus on demand generation and ABM. 
• Proven experience working closely with sales teams to drive aligned marketing efforts.
• Demonstrated ability to develop and execute successful marketing campaigns.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and project management skills.
• Proficiency in marketing automation tools and CRM systems (e.g., Salesforce, Marketo) 
• Ability to work independently and manage multiple projects in a fast-paced environment.

Perks and Benefits 

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Program
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

The Opportunity:

As our Account Executive, Mid Market, you'll win new business opportunities and execute a complex, solution-based, consultative sales process encompassing multiple groups within a high growth company.

You'll be focused on demonstrating UserTesting’s unique business and technical value to mid-market organisations (~1500 employees) across EMEA.  Proactively developing unsolicited proposals will be key to success, as well as expertly executing the end-to-end sales process including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention.  We'll look to you to effectively forecast sales opportunities, track and use critical metrics that predict sales success and track all relevant sales activity using the company's CRM platform (Salesforce). 

About the team:

We have a high-performing sales team, including BDRs and SMB, Mid-Market, Enterprise and Global Account Executives.  You'll work cross-functionally as well, engaging with solution consultants, account managers and technical support.

What We’re Looking For:

Here's the experience we'd like you to have:

• Experience hitting and exceeding SaaS sales targets through executing a complex, solution-based consultative sales process
• Experience developing new business opportunities by analyzing and proactively targeting high-potential departments within high growth mid-market companies
• Experience prospecting, developing leads and creating proposals that justify the expanded adaption and usage
• Track all relevant sales activity using the company's CRM platform (SFDC)

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles.We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Opportunity

The Vice President, Sales COE is a key member of the COO management team. You'll be responsible for overseeing the alignment of key business areas and ensuring the achievement of the company's strategic goals. Key areas of responsibilities include but are not limited to demand generation strategy and execution, driving pipeline governance to ensure long-term sustainable growth, and unlocking global sales productivity via field enablement initiatives.

• Develop and implement strategies to drive revenue growth and market penetration.
• Ensure alignment of the different parts of the field organization including Sales, Marketing, Operations and Customer COE and make ongoing recommendations for improvement.
• Delivers integrated business plan for the business unit and manages resource allocation and performance management.
• Adapt to evolving business models; scale for growth; adopt and syndicate best practices/standards.
• Drive innovation and transformation plans.
• Oversee sales and business development teams to drive coordinated inbound and outbound pipeline generation activities
• Responsible for pipeline coverage development (over a rolling four quarter horizon) and pipeline quality
• Implement processes to ensure pipeline development and pipeline quality, as well as identify and address bottlenecks.
• Management of the multiple sources of demand to reach short-term objectives.
• Elaborate enablement plans aligned to GTM strategic objectives and gaps identified in the field organization.
• Ensure the field organization is constantly up-to-date regarding new product innovations and releases, sales plays, and sales methodology.
• Identify reasons for low performance and implement strategies for improvement.

What we're looking for

• Advanced experience in Revenue Operations, Business Development and Enablement leadership in a SaaS business
• Strategic support for growth initiatives
• Global / Regional blueprinting and execution
• Advance Direct sales experience in license and/or cloud software sales is required.
• Advanced leadership experience with people responsibility
• Experience leading diverse functional organizations
• P&L experience
• Experience with budget management preferred
• Experience in managing demand/sales support functions (COE, Value Engineering, Presales, Operations) 

Perks/Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

The Sales COE leader is a key member of the COO management team. You'll be responsible for overseeing the alignment of key business areas and ensuring the achievement of the company's strategic goals. Key areas of the Sales COE leader's responsibilities include but are not limited to demand generation strategy and execution, driving pipeline governance to ensure long-term sustainable growth, and unlocking global sales productivity via field enablement initiatives.

• Develop and implement strategies to drive revenue growth and market penetration.
• Ensure alignment of the different parts of the field organization including Sales, Marketing, Operations and Customer COE and make ongoing recommendations for improvement.
• Delivers integrated business plan for the business unit and manages resource allocation and performance management.
• Adapt to evolving business models; scale for growth; adopt and syndicate best practices/standards.
• Drive innovation and transformation plans.
• Oversee sales and business development teams to drive coordinated inbound and outbound pipeline generation activities
• Responsible for pipeline coverage development (over a rolling four quarter horizon) and pipeline quality
• Implement processes to ensure pipeline development and pipeline quality, as well as identify and address bottlenecks.
• Management of the multiple sources of demand to reach short-term objectives.
• Elaborate enablement plans aligned to GTM strategic objectives and gaps identified in the field organization.
• Ensure the field organization is constantly up-to-date regarding new product innovations and releases, sales plays, and sales methodology.
• Identify reasons for low performance and implement strategies for improvement.

What we're looking for

• Advanced experience in Revenue Operations, Business Development and Enablement leadership in a SaaS business
• Strategic support for growth initiatives
• Global / Regional blueprinting and execution
• Advance Direct sales experience in license and/or cloud software sales is required.
• Advanced leadership experience with people responsibility
• Experience leading diverse functional organizations
• P&L experience
• Experience with budget management preferred
• Experience in managing demand/sales support functions (COE, Value Engineering, Presales, Operations) 

Perks/Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

As a Senior Research Consultant on our Consulting Services team, you will act as a trusted research expert to guide clients in executing their own research via UserTesting. You will also help drive continued use and understanding of research best practices for top brands in North America. 

You will be able to understand client needs and confidently recommend what additional skills and training their teams may need. Clear communication is a must, as this role will execute training programs and regular strategic consults in order to grow research practices within client companies. We seek a collaborative individual to work with other internal team members in planning how to best engage clients and drive a high-value relationship with UserTesting.

What you will be doing:

• Act as a partner to customers and assist them with executing research. This may regularly include running programs to ensure successful use of the UserTesting tool and providing consultations on how to effectively build studies and target user populations.
• Plan and lead workshops around crucial customer needs (e.g., scaling research, measuring KPIs, research operations, benchmarking) 
• Enable customers in UserTesting use cases and various research methodologies (qualitative and quantitative). You will tailor enablement based on customers’ specific goals and level of research experience.
• Advise customers on research tactics, best practices, data analysis, producing findings, and storytelling to ensure customer goals are achieved with high quality and efficiency
• Collaborate closely with the UserTesting account teams to support customer retention and growth
• Drive adoption of UserTesting as an embedded solution into customers’ processes by giving them industry best practices in research operations and acumen in when and how to test

What we are asking:

• Experience in user experience research or consulting
• A consultative approach to problem-solving and ability to guide customers to solutions
• An understanding of how UX research benefits businesses and how to enable our customers to prove that value
• Experience working with remote user testing tools (if that’s UserTesting or UserZoom it’s a bonus, but any experience with other tools will still be great)
• Solid experience with a wide variety of UX research methods (for example, usability testing, click testing, card sorting, tree testing, moderated interviews, concept testing)
• Embedding research across different stages of the product development life cycle
• Instructing others on research best practices and/or how to use online research tools
• Ideally willing to travel to customer on-sites (sparingly) 

Salary
$120,000-$130,000/year

Perks/Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

About the team:

As a Solutions Consultant, you'll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting’s solution solves business challenges and delivers positive business outcomes.

• Collaborate with Enterprise Regional Sales Directors, Account Executives, and Customer Success Managers to identify customer’s business goals and initiatives, and uncover unmet needs and challenges 
• Consult and partner with various stakeholders from C-Suite Executives to Researchers to maximize the quality and value of the insights they will gather from UserTesting’s solution
• Develop strategic solutions that map to customer’s business goals and initiatives
• Provide recommendations and best practices on how UserTesting can address business goals and initiatives, unmet needs, and challenges 
• Deliver relevant and impactful product demonstrations that impress the value of UserTesting’s solution in relation to customer’s goals & initiatives
• Develop a deep familiarity of the UserTesting platform via hands-on training leveraging relevant use cases 
• Demonstrate understanding and value of customer experience research methodologies conducted via the UserTesting platform
• Lead and/or consult on Proof-of-Concepts (POCs) to ensure results address and impact a strategic business goal or initiative
• Partner with the Research and Marketing teams to develop collateral, content and training to enable the Sales team
• Communicate effectively with Sales team regarding sales activities and strategies
• Inform the Product teams of trends, use cases, and business impact of how specific capabilities are delivering / undelivering against customers’ business goals & objectives
• Engage in thought leadership and marketing related efforts, such as blogs, webinars, and public speaking

What We’re Looking For:

• Experience within a customer-facing or consultative firm; preferably as a Solutions Consultant or Solutions Engineer
• Experience within a client-side environment leading research initiatives 
• Deep understanding of both qualitative and quantitative methodologies
• Excellent analytical, problem solving skills. Excellent written and verbal and presentation skills. 
• Ability to manage multiple projects simultaneously and be results oriented
• Strong passion for CX practices, research, and technology
• Experience with our product a plus!
• Candidates living in the east coast is strongly preferred
  
  

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

The Opportunity

As our Enterprise Account Executive (DACH), you'll target strategic prospects (companies with 1500+ employees and above) and recruit them as UserTesting customers. You'll work closely with a solution consultant to form the hub of a team which accelerates the User Testing development in key EMEA regions.  This sales role will be selling to large companies and clients focused on connecting to their customers and business partners for real human insights across a full range of experiences.  Here are some areas you'll focus on:

• Execute a complex, solution-based consultative sales process encompassing multiple groups within a large enterprise located in the region
• Develop new business opportunities by analyzing and proactively targeting high-potential departments within a large enterprise
• Articulate and demonstrate UserTesting’s unique business and technical value
• Execute end-to-end sales activities, including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention
• Proactively develop unsolicited proposals that justify the expanded use of UserTesting throughout the enterprise
• Effectively forecast sales opportunities, while tracking and using critical metrics that predict sales success
• Track all relevant sales activity using the company's CRM platform (SFDC).
• Build a plan to optimise the resources and growth in the region
• Direct and communicate feedback for the company and support future solution development

The Team

Our sales team in EMEA is diverse and high-performing.  It includes BDRs, SMB and Mid Market Account Executives, as well as our Enterprise and Global teams.  You are also supported by our solution consultants who provide best-in-class, expert guidance to prospects.

What We’re Looking For

• Significant experience selling enterprise SaaS solutions and ademonstrated, successful track record of exceeding new-business quotas... If you've been in a presidents or sales club, we want to know!
• You'll need the flexibility to travel (approx. 30% of the time)
• You'll be a fluent German and English speaker
• You're experience will be in building relationships with Global 1000 senior Executive, Line-of-Business and Digital Marketing, Product Management, Mobile, and Market Research executives
• You'll need a passion for working with emerging technologies and a desire to deeply understand and demonstrate UserTesting’s functionality, use cases, as well as business and technical elements
• You'll have experience of successfully working with and executing a complex, solution-based enterprise sales process
• Importantly, you'll know the difference between activity and results and have a solid work ethic
• Ideally, you'll have experience using a structure value based sales approach (we use MEDDICC so it's a plus if you've already used that)

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles.We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Opportunity:

As our Enterprise Account Executive, you'll play a key role in the continued expansion of UserTesting—the industry leader in experience research and digital human insights. We’re growing significantly across North America and Europe and we’re excited to welcome you on the journey!

Your focus will be on new customer acquisition across UserTesting’s broad solution set, and growth within existing enterprise customers. You will develop, lead, and execute the territory strategy focused on achieving your targets ($1.56m annual sales and growth target).

We have a clearly defined sales methodology set that delivers results, differentiates our company from the competition and aligns our broad solution set to customer needs.  Our highly effective partnership model and team structure ensures the most effective customer journey from new prospects through to satisfied, expanding, and renewing customers.

We know that real success starts with hiring the very best people, like you. We'll give you all you need to get the job done, and make sure you have a lot of fun along the way. If you’re looking for a place to learn and grow your career with exceptionally talented colleagues, UserTesting might be the place for you!

About the team:

Our highly successful team is spread across the US and includes Renewal Managers, Customer Success Managers, Solutions Consultants, and Business Development Representatives .  We all work together to build and grow mutually-beneficial, long-term customer relationships. 

What We’re Looking For:

• You'll need experience in both winning new business and growing an existing book of customer business in the SaaS enterprise segment, with a history of exceeding quota performance and account gross retention goals
• You'll be an exceptional communicator and a self-starter with a demonstrated ability to succeed in a fast-paced, changing environment
• Experience winning large software and services deals within complex, multi-matrixed enterprise 
• You'll have strong creativity, curiosity, analytical and problem-solving skills
• You'll have comfort in creative leverage and compelling incentive to successfully drive opportunities to close within a fiscal period
• Any experience with Salesforce, Clari, Outreach, Google Suite, Microsoft Office/Google Docs, and related productivity tools will be an advantage 

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles.We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!