About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Security Governance, Risk & Compliance

The Role: Senior Associate, Security GRC

Gemini has an exciting opportunity for a Security GRC Senior Associate in the Compliance domain.  This role will have a mix of strategic and operational responsibilities working with cross functional stakeholders to manage compliance audits, mature processes and procedures, provide guidance on regulatory and compliance topics, and maintain the organization’s information security compliance. This includes working with internal and external auditors to manage audit activities and a successful candidate will have deep understanding for information security controls, a strong record of building and maintaining relationships and experience in managing compliance risks and issues, validating evidence and managing compliance projects.

Responsibilities:

•  Plan, coordinate and manage information security compliance audits such as ISO 27001, SOC 2 and PCI DSS.
•  Plan, coordinate and manage the security aspect of regulatory exams such as for NYSDFS Reg. 500, CBI, UK FCA and other regulators.
•  Support Gemini in automating the evidence collection process for audits.
•  Mature our security compliance testing program to support continuous controls monitoring in order to maintain an effective environment. 
• Design information security compliance controls to address current and emerging requirements.
• Advise cross-functional teams to ensure software, infrastructure and process changes are implemented in compliance with information security requirements.
• Support customer due diligence projects. 
• Identify and assess security risks in the compliance domain. 
• Partner with stakeholders to develop remediation plans for identified control gaps and monitor plans towards completion.

Minimum Qualifications:

• BA/BS degree in a technical field or equivalent practical experience.
• 5+ years of experience in the Information Security Governance, Risk and Compliance field or as a Technical Program/Project manager.
• Extensive expertise in planning, managing, and completing Information Security compliance audits.
• Experience with key information security frameworks, including ISO 27001/2, ISO 27018, ISO 22301, PCI DSS, SOC 2, and the NIST Cybersecurity Framework.
• Knowledge of regulations like NYSDFS Reg. 500, CBI, UK FCA, and similar regulatory bodies.
• Skilled in advising on both current and emerging information security regulatory and compliance standards.
• Experience in security compliance testing and ongoing control monitoring.
• Exceptional analytical and creative problem-solving abilities.
• Strong interpersonal skills for effective collaboration with customers, senior level personnel, auditors, and team members.
• Strong organization skills to prioritize work and balance complex projects.
• Ability to work independently and as part of a broader team.

Preferred Qualifications:

• Former/Current ISO lead auditor certification.
• Formerly/Currently a PCI Qualified Security Assessor (QSA).
• Experience automating evidence and artifact collection for regulatory bodies.
• Experience leveraging GRC tooling to support information security governance, risk and compliance activities.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $95,000 - $119,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

​​About the Role:

Hims & Hers is seeking a highly motivated, talented, and experienced Lead Software Engineer to join our Subscription Management team. In this role, you will collaborate closely with cross-functional teams, including engineering, product, design, medical, marketing, and analytics, to build innovative features that drive significant growth across all treatment categories on hims.com and forhers.com, as well as our iOS and Android mobile apps. By enhancing the user experience and optimizing acquisition funnels, you will play a pivotal role in expanding and retaining our customer base and increasing revenue.

You Will:

• Lead and execute the design, development, and deployment of high-impact features for our web storefront and mobile apps
• Build scalable and performant solutions primarily within the front-end that drive business growth
• Mentor and develop team members by setting best practices for architecture, coding, delivery, and operations
• Foster collaboration across engineering pods and teams to create reusable, scalable solutions, contributing to architecture blueprints that benefit the entire organization
• Partner with key stakeholders in product, design, infrastructure, marketing, and project management to make data-driven decisions and optimize performance
• Contribute to the technical and strategic vision of the Customer Experience Engineering pods, identifying and implementing new technologies to enhance security, scalability, reliability, and performance
• Collaborate with backend and quality engineers to deliver high-quality code that powers hims.com and forhers.com
• Contribute to a culture of continuous improvement by actively participating in sprint ceremonies and process refinement

You Have:

• 10+ years experience in software engineering, preferably in a growth-focused engineering environment.
• A strong understanding of modern web technologies (React, GraphQL, Javascript, Typescript, HTML5, CSS3)
• Strong familiarity with modern mobile technologies, including React Native
• Proven experience building complex consumer web applications with a strong understanding of state management
• Strong understanding of CSS, design principles, and component library creation. 
• Exceptional problem-solving skills and attention to detail. 
• Excellent communication skills and the ability to translate technical concepts to technical and non-technical stakeholders alike.
• Strong understanding of responsive design and cross-browser compatibility. 
• Ability to move quickly and set clear deadlines. 
• Strong prioritization skills with the ability to manage competing projects and align the delivery expectations with stakeholders.
• Familiarity with cloud hosting providers such as AWS

Nice To Have:

• Enjoy tech talks, katas, lunch and learns, and geeking over programming languages, architecture, category theory, or whatever engineering topic you are passionate about.
• Enjoy talking to product, design, and business stakeholders to better understand the problem space.
• Team leadership experience with training peer engineers
• Expertise in Domain Driven Microservice Architectures and Micro Front-Ends

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

ABOUT THE ROLE

Galileo is looking for a Director of Implementation. We are looking for someone who can develop a deep product expertise to launch strategic partnerships across health plan and health system contracts. This role will also lead the development of scalable playbooks, tools, and systems to support the growth of the implementation function. 

Here’s what you’ll do:

• Lead cross-functional teams (including sales, operations, product, engineering, clinical, marketing, finance, and data) to implement and launch health plan and health system partnerships and build longstanding, strong client relationships.
• Serve as the front-line to guide and collaborate with clients on technical implementations, onboarding, and ongoing success for virtual and home-and community delivery services. 
• Own internal reporting on the status of implementations and all key milestones.
• Ensure all client goals and expectations are defined, recorded and communicated throughout Galileo.
• Drive scalable processes to systematically deliver best-in-market implementations.

ABOUT YOU

We would love to hear from you if you have the following or equivalent experience:

• 5-10 years of experience and a proven track record of leading technical implementations and working collaboratively with health plans and/or health systems on complex cross-functional project management with a strong attention to detail, communication, timelines, and dependencies. 
• Exceptional written and oral communication and stakeholder management skills, both internally and externally.
• Deep content knowledge in healthcare plan operations, including key regulatory issues, sales and marketing, ecosystem interplay, and data exchange.
• A leader and doer who isn’t afraid to roll up their sleeves to support our partners
• Player mentality with the ability to work collaboratively across various functions and with colleagues at all levels

Compensation Range$140-$200K based upon prior experience, performance, and market dynamics

Benefits

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off

 #LI-WA1

#LI-remote

• Join an industry with massive socio, economic, and political importance in the 21st century
• Work alongside some of the best and the brightest minds in the security industry
• Leave an indelible mark on a company where individual performance has real impact
• Be recognized, internally and publicly, for your contributions in a high profile position
• Align your career trajectory with a hyper growth company that is on the move
• Be part of the leadership team designing and building out our first product
• Help drive novel research, that if successful, will be game changing to the security industry

• Partnering with product and engineering to bring quality software to our customers
• Aligning the strategy, planning, and execution of the technology roadmap with the company's business objectives
• Translating the company's long term bets and research and development initiatives into business outcomes

Starting with:

• A seasoned Executive team that has created a profitable company with a $35M run rate
• A seasoned VP Engineering with an experienced software development team
• 7 figures of Annual Recurring Revenue with 100% customer retention

• Successfully designed a platform that can match the scaling and cost optimization requirements of a freemium offering
• Architected a scan and correlation engine that meets our core value proposition commitments to our customers
• Assisted the engineering team operationalize our AI research and development into our vulnerability discovery pipelines
• Created a flexible, extensible, and portable architecture that allows customer-based reporting customization and an ecosystem of partner-based integrations
• Contributed to the attraction of A players to the research, development, and engineering teams

• 10 years of experience as a technology executive
• 10 years of people management experience leading a high performing team of architects, developers, and researchers
• Prior experience in a high growth, venture funded tech startup
• Prior software engineering, architecture, and research & development experience
• Deep experience architecting complex platforms using modern tech stacks, design patterns, and development practices
• Highest pinnacle of technical excellence with an ability to inspire confidence within your team and other departments and stakeholders
• Knack for cross-cutting technical excellence with pragmatic business acumen that allows you to serve as a trusted advisor to the CEO
• Track record of recruiting, mentoring, and scaling engineering talent and building a strong engineering culture in an agile environment
• Experience in a high-accountability, cross-functional environment who can work collaboratively and effectively with services, product, & engineering
• BS in computer science, engineering, physics, or mathematics

• Experience with rapid innovation processes and agile/scrum development practices
• Experience with single page applications, micro-service architectures, and event driven architectures
• Experience with artificial intelligence and an ability to lead the machine learning and data science team
• Prior background in the cybersecurity domain a major plus
• MS in computer science or computer engineering

• Exceptional team management skills with excellent verbal and written communication
• Ability to helicopter up and down between long-term technical strategy and day-to-day short-term needs
• Ability to simplify the complicated and direct team members to the highest-leveraged activities
• Ability to maintain high levels of output and work ethic
• Personable individual who enjoys working in a team-oriented environment
• Comfort dealing with ambiguity in an environment where we build the plane as we fly it
• Ability to self-direct work, orient to action, and truly own the position in a hyper-growth environment
• Ability to design product scale in 10X increments, but with a long term view from experience to prevent painting into corners

• Highly competitive salary
• Employee stock option plan
• 90% employee coverage and 60% dependent coverage on health insurance premiums
• 100% employee coverage and 60% dependent coverage on dental and vision insurance premiums
• 4% company 401K matching vested immediately 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.We are committed to an inclusive and diverse Praetorian.  We are an equal opportunity employer.  We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

About the Role:

We are seeking a forward-thinking and results-driven Customer Operations Manager to build and lead the Customer Operations function. You will develop and execute a roadmap that defines operational strategies for Customer Success, own the Customer Success Platform, and build customer health scoring. Your mission will be to create a seamless customer journey, enhance product adoption, and drive customer satisfaction and retention. This role offers a unique opportunity to build foundational processes and develop critical metrics to ensure operational excellence in delivering world-class customer experiences.

Key Responsibilities:

• Build the Customer Operations Roadmap:
• Design and implement a comprehensive Customer Operations roadmap, outlining priorities, processes, and success metrics
• Collaborate with Customer Success and operational leadership to align the roadmap with business objectives and customer needs
• Set short-term and long-term goals for operational efficiency, customer engagement, and overall satisfaction
• Own the Customer Success Platform Roll-Out:
• Lead the configuration and rollout of the Customer Success Platform, ensuring it integrates seamlessly with existing tools and workflows
• Ensure the platform supports broader Customer Success and operational goals, such as retention, growth, scalability and improved reporting
• Work closely with cross-functional teams to ensure successful adoption and training on the platform across the organization
• Develop and Implement Customer Health Scoring:
• Create a customer health scoring system that captures key indicators of customer engagement, satisfaction, and risk
• Work closely with Customer Success and Product teams to continuously refine health scores and drive proactive strategies for retention and growth
• Use health scores to guide internal decision-making and prioritize customer outreach efforts via playbooks
• Continuous Improvement and Cross-functional Collaboration:
• Build strong relationships with Customer Success, Account Management and Product teams to align Customer Operations efforts with broader company goals
• Identify operational bottlenecks and continuously improve processes to enhance the customer journey and overall satisfaction

Qualifications:

• 7-10 years of experience in SaaS or a comparable environment
• Proven experience in building Customer Operations or Customer Success teams
• Experience with Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat)
• Experience developing customer health scoring system
• Familiarity with reporting and data visualization tools (e.g., Tableau, Looker)
• Excellent cross-functional collaboration skills
• Strong analytical skills, with a focus on data-driven decision-making
• Entrepreneurial mindset, with a high level of energy, dedication, and an unrelenting drive to succeed and win
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, operations, or a related field. Master’s degree is a plus

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $100,000-$150,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distributeopen-sourcesoftware that enables people to enjoy the internet on their terms. 

About this team and role:

Mozilla IT is seeking an outstanding HRIS (Human Resources Information Systems) manager  who has extensive experience with Workday Human Capital Management (HCM) solutions and other HR related systems, and will be responsible for ensuring that our HRIS systems meet the strategic and operational needs of the organization and provide leadership for our Workday Application Engineer team members. Someone who enjoys working with different teams and determining the best solution to address their needs and make them more successful. Someone who is passionate about learning and innovation, loves to experiment to find the best way to solve customers’ problems. You will evaluate the needs of a business and be part of a team responsible for reshaping the systems that meet those needs.

What you’ll do: 

• Serve as a key HRIS applications resource, leading the design, architecture, implementation and deployment of new functionality ensuring it aligns with business objectives.
• Lead all aspects of the configuration, customization, and deployment of Workday modules (Core HR, Recruiting, Compensation (Advanced), Payroll, Time Tracking, Talent Management, and Absence).
• Drive the implementation of HRIS solutions, ensuring seamless integration with enterprise applications and systems, including but not limited to Workday, Culture Amp, Greenhouse and Tristar.
• Continuously evaluate and optimize HRIS processes to improve efficiency and user satisfaction.
• Develop and enforce best practices for application usage across the organization.
• Work with Workday SMEs, providing guidance, mentorship, and support.
• Collaborate with the People Team and other departments to align initiatives with organizational goals.
• Architect and lead HRIS-related projects, including planning, execution, deployment and monitoring.
• Create and maintain comprehensive documentation and training materials.
• Oversee data integrity, security, and compliance within the HRIS systems.

What you’ll bring: 

• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Minimum of 7-10 years of experience in Workday HCM implementation and management, with at least 3 years in a leadership role.
• Deep expertise in Workday HCM and its related modules.
• Proficiency in system integration, data management, and reporting within HRIS applications.
• Strong understanding of HR processes and best practices.
• Working knowledge of Culture Amp, Greenhouse, Tristar and Looker.
• Commitment to our values:
• Welcoming differences
• Being relationship-minded
• Practicing responsible participation
• Having grit

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at recruiting@mozilla.com to request an accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Available Location: Remote Sweden

What you’ll do

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.

The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. 

All the resources and training required to be effective for the role, will be provided. 

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.

Additional experience might include a combination of the skills below:

• 3-to-10 years of experience in the IT industry (early or mid-level experience).
• Excellent communication and presentation skills with strong command of business English and (where appropriate) one or more languages of the regionally aligned sales team you will be supporting. 
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
  • Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
  • Can explain the difference between authoritative DNS & recursive DNS?;
  • You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some (10-15 days per quarter) travel without travel restrictions: we expect to travel to customer offices, conferences and/or do talks.

Bonus!

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends in Security such as Zero Trust.

EquipmentShare is Hiring a District Sales Manager

EquipmentShare is searching for a District Sales Manager to support our team as it continues to grow.  

EquipmentShare is seeking a District Sales Manager to be responsible for expanding our existing customer base by building relationships with contractors and construction company principals.

Responsibilities:

• Lead by example and inspire others to perform to their highest potential, maintaining a professional appearance at all times. 
• Responsible for building a team. Recruiting sources, interview, hire, train and develop amazing people. Conduct reviews and performance evaluations as necessary to produce positive results. Assist location personnel in training for all system requirements.
• Ensure maximum sales performance at multiple locations. 
• Conduct monthly reviews with sales representatives to understand their territory and business trends. Identify and recommend areas for improvement and future revenue opportunities and estimate profit projections. 
• Monitor sales metrics including, but not limited to: fleet utilization; territory coverage; new account production; rate achievement; aged receivables and customer satisfaction. 
• Effectively, clearly and accurately communicate information to keep the sales team informed of issues. Provide action items to improve issues with a sense of urgency.
• Establish reasonable and measurable goals with well defined expectations for the sales team members. 
• Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures while complying with legal regulations.

Requirements:

• Minimum of 10 years of experience in the rental industry or a similar field.
• Minimum of 10 years in a leadership, coach, or mentor role.
• Excellent leadership and people management skills.
• Strong communication and interpersonal skills.
• Results-driven mindset with a focus on continuous improvement.

In addition to competitive compensation, we offer comprehensive insurance coverage, a 401(k) plan, generous paid time off, volunteering opportunities, and professional development support. 

Join EquipmentShare and be part of our mission to revolutionize the industry. Apply today to invest in our mission and discover a rewarding place to work.

EquipmentShare is an equal opportunity employer (EOE) and values diversity in the workplace. Visit our website to find a location near you.

To stay updated on our new market openings and be the first to know about exciting career opportunities, visit our career page here! Get ready to embark on an incredible journey with EquipmentShare!

Note: Specific locations opening dates will be announced in the near future. Stay tuned for more information.

Let's build the future of construction together. Join EquipmentShare today!

EquipmentShare is an EOE M/F/D/V

About the Role

The Manager of Security Architecture will lead the development and implementation of the firm’s DevSecOps framework, enterprise security architecture, ensuring the protection of Stitch Fix’s assets and intellectual property. You will deliver enterprise level planning, design, and implementation of security solutions and controls related to Secure Software Development Life Cycle (SSDLC), Modern Security Engineering/Architecture practices, Solution Development, and Delivery and Product technologies. Demonstrate security and technical expertise in cloud security technology, agile development, architecture, designs, systems implementation and integration across cloud environments.You will conduct threat modeling exercises to identify potential security threats and risks in applications. Perform code reviews, static and dynamic analysis to ensure the security of the application codebase and partner with development teams to prioritize and address identified threats. Lead a team of security architects, work closely with IT, operations, and executive teams to ensure security measures are aligned with business objectives and regulatory requirements. This is a remote position available within the United States. We operate in an agile-inspired manner; collaborating across multiple time zones.

You're excited about this opportunity because you will…

• Lead the design and innovation of security architectures, integrating advanced technologies to protect against evolving threats while enabling business agility and growth
• Provide thought leadership from an application security perspective on emerging technologies such as GenAI, Post-Quantum, and Blockchain/DLT
• Oversee the evaluation and implementation of security solutions, including encryption, firewalls, and other protective technologies.
• Define and document security strategies, policies, and processes to mitigate risks and vulnerabilities.
• Ensure the security architecture is scalable, flexible, and adaptable to evolving threats and technologies.
• Manage, mentor, and develop a team of security architects, fostering a collaborative and innovative environment.
• Conduct security assessments and threat modeling to identify vulnerabilities and recommend remediation plans.
• Ensure that security policies and architectures comply with all relevant regulations, including GDPR, HIPAA, and PCI-DSS.

We’re excited about you because…

• Bachelor's degree in Information Security, Computer Science, or related field (Master's preferred).
• Minimum of 7-10 years of experience in information security, with a focus on architecture and design.
• Strategic thinking with the ability to align security goals with business objectives.
• Expertise in cybersecurity frameworks, cloud security, network security with proficiency in implementing zero-trust architectures and DevSecOps practices across diverse IT environments.
• In-depth knowledge of cloud security architectures (AWS, Azure, Google Cloud).
• Strong experience in securing cloud environments and applications with demonstrated knowledge of cloud solutions
• Strong experience with security frameworks (e.g., NIST, ISO 27001) and technologies (e.g., firewalls, SIEM, IDS/IPS, encryption).
• Proven leadership and team management experience.
• Experience with risk management, compliance, and incident response.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

Your impact

As the Director of Customer Success and Operations, you will play a pivotal role in our European leadership team, unifying and leading our customer success and operations teams across both Education and Employer business segments. Your strategic direction and operational leadership will drive customer satisfaction, retention, and revenue growth. By aligning our customer success efforts with broader business objectives and collaborating closely with Sales, Product, and Marketing teams, you will help shape the customer experience and set the foundation for Handshake to become the leading early career network in Europe.

About you

You are a seasoned leader with a proven ability to manage and mentor customer success teams in dynamic, growth-focused environments. You excel in balancing strategic vision with hands-on operational management, and you’re an exceptional communicator, skilled at conveying complex ideas clearly to diverse audiences. With strong experience in scaling and developing teams, particularly during growth phases, you drive operational excellence through efficiency and data-driven decision-making. Your collaborative approach ensures alignment of customer success with broader company goals, making you the ideal candidate to lead and elevate our customer success efforts.

Your role

• Provide strategic and operational leadership to customer success teams across the Education and Employer business, as well as the operations team, ensuring alignment and collaboration toward shared goals.
• Motivate, mentor, and develop team members, fostering their growth and guiding their professional development.
• Oversee operations to ensure efficiency, data-driven decision-making, and seamless support across both Employer and Education Success functions.
• Develop and implement strategies focused on retention, customer satisfaction, adoption, and revenue growth, in alignment with company objectives.
• Lead strategic planning and set quarterly and annual OKRs.
• Collaborate with Sales, Product, and Marketing teams to align customer success initiatives with broader business objectives.
• Build processes and identify tools to enhance quality and operational efficiency.

Your experience

• Over 10 years of experience in Customer Success, including more than 5 years leading teams in SaaS environments, with a focus on customer retention and revenue growth.
• Proven track record in managing and developing teams in high-growth, dynamic settings, including experience in managing team leaders.
• Skilled in balancing strategic vision with hands-on operational management, driving both long-term success and daily operational efficiency.
• Exceptional interpersonal and communication skills, with the ability to lead complex discussions and build strong relationships across multiple functions.
• Proficient in Salesforce, data analytics tools, and productivity platforms, with a strong ability to drive data-informed decision-making within the team.
• Adept at navigating ambiguity and thriving in a dynamic work environment, with the agility to pivot quickly in response to shifting business priorities.