About Matroid

Matroid makes computer vision simple. We’ve built an easy-to-use and intuitive studio for creating and deploying detectors (computer vision models) to search visual media for people, objects, and events with no programming required.

With the rapid growth of artificial intelligence, more and more expert knowledge is required to use cutting-edge AI techniques to solve real-world problems. At Matroid, we’re building an intuitive product that allows anyone to train and deploy computer vision models without needing to know how to write a line of code. Founded by a Stanford Professor in 2016, Matroid has raised $33.5 million in funding, and the product has been successfully used in a range of manufacturing, security, and industrial IoT applications.

As the Government Sales Manager, you must have a minimum of 3 years of government sales experience, either in Federal or SLED. As Sales Manager, you will find, plan, execute and grow new government accounts. You will serve as our resident expert in government sales. The GSM will partner with existing sales teams and prioritize, plan and coordinate the government-industry sales plays across a variety of cross-functional roles. This role is a mix of sales, corporate strategy, planning, and enablement. The sales cycle in this segment requires that you manage many opportunities concurrently. While this highly dynamic, hands-on role is often part of a collaborative effort, you will operate independently when necessary. You will report directly to the CEO and work out of our new downtown Palo Alto office or remotely.

What you’ll be doing

Must have government sales experience either in Federal or SLED.

• In coordination with Matroid leadership, develop and execute a comprehensive strategy for growing the company's presence in defined government institutions.
• Generate new leads and business opportunities, working closely with Matroid counterparts to determine goals and targets.
• Serve as the key point of contact between Matroid and given institution(s), and represent Matroid's Sales Team at industry events and conferences.
• Develop deep familiarity with Matroid's software platforms and how they can be used to solve a wide range of real-world problems.
• Exceed stated sales quota by winning contracts.
• Work with the other Sales team members to improve and streamline internal processes.

What you bring to the table

• A minimum of 3 years of government sales experience, either in Federal or SLED.
• Active US Security clearance or eligibility and willingness to obtain a US Security clearance depending on the target account.
• Proven track record of large-scale sales to government institutions.
• Intricate familiarity with procurement processes.
• Excellent communication skills. Ability to compellingly articulate Matroid’s product offering to audiences with varying levels of technical skill and seniority.
• Ability to understand potential customers' requirements and how Matroid’s software can address them.
• Demonstrated project management skills and a love of getting things done, no matter the circumstances.
• Experience building and managing relationships, and collaborating with internal partners and external counterparts.
• Ability to travel per business needs.

Bonus points if…

You have experience leading SBIR, STTR initiatives

What we offer in return

• Competitive pay and equity.
• 401K Plan.
• The chance to constantly work on stimulating intellectual challenges.
• Gym membership reimbursement.
• Medical, dental, and vision insurance with 100% paid premiums

Matroid is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Job Title: Senior Subject Matter Expert (Optical)

Employment Type: W2

Location: Fort Meade, MD and/or remote; Location may vary

Job Description:

Competitive Range works in partnership with the government to plan and deploy complex, IT-enabled and mission essential capabilities. It is our goal at Competitive Range to help you develop and expand your professional capabilities while working on challenging, interesting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a Senior Subject Matter Expert (Optical) talented person to lead Optical Telecommunication efforts supporting Federal Defense customers, under the direction of Senior and Executive management. The candidate must reference their ability and experience in working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

The Senior Subject Matter Expert (Optical) shall lead efforts pertaining to successful installation, turn-up, testing, and activation of telecommunication equipment with an emphasis on optical hardware and related components. This includes assignment of, and review of work specific to one or more locations supported by one or more Optical Installation Teams, ensuring completion of assigned projects or activities, and providing training or assistance as needed. No supervision is required to complete multiple, concurrent, or consecutive large installation efforts.

The Senior Subject Matter Expert (Optical) provides or leads in-depth analyses for translating customer unified capabilities needs into the design of networks for Optical, Circuit Switched and IP networks that support Telecommunications for classified Defense Networks which include Real Time Services such as voice and video converged with data applications end-to-end. This key resource applies extensive knowledge in at least one of the following areas to provide original and innovative solutions:

1) network architecture

2) network interoperability, network interfaces, and network protocols

3) transport technology

4) business organizational alignment, business process development and business case development

5) network testing

6) security

7) reliability

8) prototyping and development of network solution

9) communications focused software engineering or software development.

The SME candidate directs, designs, and develops network architecture plans, security, reliability, and business continuity plans, implementation or cutover plans, integration plans, and interoperability plans based for Optical networks within Federal Defense classified networks. Provides high-level strategic business consultation including organizational alignment, business process development and business case development. Provides active leadership in defining and pursuing innovative research and development projects of exceptional complexity, requiring considerable originality and ingenuity. Supervises multiple teams of specialty engineers working on highly complex network architecture and technology development & assessment projects.

The SME Candidate will possess in-depth knowledge specific to task requirements and in multiple areas of optical technologies and network infrastructures and will have demonstrated technical leadership and in-depth analysis capability in at least one of the following areas:

1) network architecture

2) network interoperability, network interfaces and network protocols

3) transport technology

4) business organizational alignment, business process development and business case development

5) network testing

6) security

7) reliability

8) prototyping and development of network solutions

9) communications focused software engineering or software development.

Capable of independent original work on specific tasks associated with one or more knowledge areas identified above.

Tasks shall include:

• Infrastructure installation and de-installation
  • Racks
• Ironwork (ladder rack, subfloor infrastructure)
• Cable management
  • Fiber & copper management systems (i.e. Panduit raceway, Fiber Management Systems (FMS))
• DC Power cable (determining path, wax cord lacing)
• Cable Terminations, cleaning and testing
  • RJ45
• Coaxial/BNC
• Wire wrap
• Fiber Optic Cable (light levels, scoping)
• Grounding
  • HTAP
• Equipment
• Documentation Responsibilities
  • Use of Microsoft Office suite of products for:
• Requirements review and comprehension
• Redlining
• Reporting
  • Daily Status Report (DSR) submission
• Site Completion Report (SCR) submission
• Survey Reports
• Installation of cabling DC power distribution systems
• Basic configuration and provisioning of equipment
  • DCN Suite
• Crypto
• IP
• MSPP
• MPLS

• Advanced configuration and provisioning of DWDM equipment
  • Ciena 6500 SDN
• Ciena 6500 ILA alarm clearing
• Conduct Ground Testing
• Perform and report on fiber quality assessment both in-house and cross-base to include OPM and ORL readings
• Conduct Bit Error Rate Testing (BERT)
• Conduct Optical Testing
  • Fiber optic characterization
    • Optical Time Domain Reflectometer (OTDR)
  • Polarization Mode Dispersion (PMD)
  • Chromatic Dispersion (CD)
    • Review results, identify issues and provide recommended solution
  • Consolidate data and generate detailed reporting and analysis

Qualifications/Experience:

• At least 10 years of experience leading technical efforts within an Optical Network environment required.
• At least eight years of experience in the installation, turn-up, testing, activation, maintenance, repair or construction of various types of telecommunications or other electronic equipment or an equivalent combination of education and experience, substituting completion of an accredited vocational or technical curriculum in telecommunications or a related discipline for the required or an equivalent combination of education and experience
• At least four years of experience is required specific to Ciena DWDM optical platforms
• Experience supporting DISA’s networks is desired
• Demonstrated experience in advanced optical systems to include Ciena platforms such as 6500 ‘S’ shelves and RLS.
• Communicate with supporting personnel such as Node Site Coordinators, facility technicians, site security personnel, etc.
• Working Knowledge Microsoft Office Tools; specifically, Visio and Excel
• Excellent communication, effective leadership and interpersonal skills
• Must be a US Citizen
• Minimum SECRET clearance required; and be eligible for a Top-Secret clearance

Physical Demands

• Ability to type, communicate via telephone and sit for extended periods of time.
• Ability to travel (20%-60%) via automobile and airplane with other team members to meet program requirements; as needed
• Ability to set up and ascend/descend ladders as necessary to reach overhead cabling and components undergoing installation or deinstallation.
• Ability to get down under sub-flooring as required to reach components and cabling
• Ability to lift at least 50 lbs

Customer Success Manager
Remote Opportunity

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

POSITION SUMMARY:

As a Customer Success Manager, you will own a group of clients and play a key role in driving customer goals, business transformation, and revenue expansion by ensuring the engagement, success, and growth of Reveleer’s customers. The Customer Success Manager will ensure Reveleer customers successfully adopt the platform with a positive experience, driving growth for Reveleer through renewals and expansion.

ESSENTIAL FUNCTIONS:

• Responsible for developing a strategy for your client including relationship mapping, value outcomes, product adoption, customer experience, customer satisfaction and expansion.
• Assure the customer’s overall successful adoption of Reveleer platform technology and Reveleer’s timely fulfillment of related services throughout project lifecycle: onboarding to project close/billing.
• Be the one point of contact for the customer and coordinate and communicate cross functionally to resolve issues, relay feedback and expand opportunities.
• Monitor tickets and manage resolution through customer support and engineering groups. Do not manage or communicate on technical issues without technical support.
• Improve engagement approaches based on customer segmentation while leading a culture of continuous improvement.
• Provide strategic direction on revenue expansion in accounts, working closely with sales management to align strategies through cross sell and up sell opportunities through cross sell and up sell opportunities.
• Lead day to day management of multiple projects including, but not limited to, creating work plans, identifying, and resolving critical project issues, client meeting coordination, assisting in monitoring project progress through analytic reports and other administrative tasks.
• Monitor Client vital signs using data to identify potential growth opportunities or account risks.
• Conduct business reviews by demonstrating Reveleer performance through project outcome data, as well as packaging enhancements for areas needing improvement.
• Articulate changes to Reveleer’s technology product roadmap and support Clients through new feature/function adoption
• Act as the main POC, defining a success plan, ensuring mutually understood and agreed expectations and communicating issues clearly.
• Rally Reveleer’s internal teams and resources to drive our execution in-line with customer's business goals.
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
• Discover and understand early churn signals and drive process throughout the organization to reduce churn and increase customer advocacy.
• Ensure processes for escalating client issues happen with speed and urgency, orchestrating resources across the company as appropriate.
• Develop and foster executive level relationships within clients.
• Deliver quarterly partnership reviews.
• Participates in departmental and organizational meetings regularly.
• Follow the company’s code of conduct.
• Additional duties and responsibilities as assigned.

KEY METRICS:

• Health score
• Retention
• NPS
• Referenceable
• Same store growth
• Platform Usage

CORE COMPETENCIES:

• Caring – Warm, sincere, calm, cool and collected energy and presence with the ability to develop relationships.
• Results Driven – Focus on achievement, motivated by results and outcomes, goal oriented.
• Analytical–Can look at data and determine any changes in trending or key performance indicators that could identify risk.
• Effectively Communicates– Speaks clearly, listens effectively, and responds well to questions; Writes clearly and informatively; Edits work for errors; Varies writing style to meet needs; Able to read and interpret information; Documents are accurate and delivered on time; Uses good judgement when communicating information.
• Problem Solver-Expertise managing client relationships and accounts for technically complex products and platforms with the ability to lead a resolution towards mutual success.
• Continuous Quality Improvement – Evaluates polices, programs, and services; Implements strategies for continuous quality improvement; Assesses the use of evaluation findings for improving policies, programs, and services; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Customer Focus - Follows through; Courteous; Helps internal and external customers; Understands customer perspectives and needs; Assesses the effects of decisions on different customers and services; Facilitates collaborations among Kemberton teams and the customer; Develops and maintains partnerships that will increase customer satisfaction and decrease risk.
• Interpersonal Skills - Builds strong relationships; Flexible and open minded; Receptive to feedback; Motivates employees and peers for the purpose of achieving organizational goals.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability – Adapts to changes in the work environment; Adjusts methods to best fit the situation; Able to deal with change, delays, or unexpected events. Can work with diverse groups of customers and internal stakeholders.
• Cultural Sensitivity –Models behaviors that reflect the culture of Reveleer; Awareness of the similarities and differences that exist between employees, teams, departments and customers to build more effective relationships.

QUALITFICATIONS – EDUCATION- CERTIFICATIONS – SPECIALIZED SKILLS:

WHAT YOU'LL RECEIVE:

• Competitive Salary
• Medical, Dental and Vision benefits
• 401k with Employer Matching
• PTO Plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.