We’re looking for an experienced and collaborativeProduct Manager, Applications, to join our Application Architecture team, which is primarily responsible for Muck Rack’s front end experiences and developer experience.

Reporting to our Director of Product Management, you’d join a 20-person Product team consisting of product managers, product operations, and product designers, all motivated to build a best-in-industry solution. As a Product Manager, you will collaborate cross-functionally with our tech teams to bring valuable products to market for PR users and journalists.

What you’ll do:

• Write clear requirements, and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users and internal stakeholders
• Maintain the day-to-day backlog with the engineering teams, ensuring all tickets are prioritized and planned to meet targeted milestones
• Advocate for and manage tech projects related to component libraries, design systems, developer experience and more.
• Inform and manage project plans on more major projects to ensure cross-functional dependencies are known and tracked, and define and track progress against project OKRs
• Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise
• Define metrics to assess the health of your product area and enact a plan for quality assurance
• Analyze and monitor qualitative and quantitative data on Muck Rack usage to develop world-class user experiences

How success will be measured in this role:

• Backlog Management & Communication: manage team backlogs taking into account bugs, tech debt, and roadmap items, and communicate effectively and collaboratively with all team members to ensure alignment
• Customer First: communicate effectively with customers and have an understanding of how to synthesize across multiple sources of user data and feedback, and creatively connect it to product strategy and development
• Relationships: build strong relationships cross-functionally and cross-departmentally to ensure successful feature adoption

If the details below describe you, you could be a great fit for this role:

• 2+ years product management, or equivalent professional SaaS experience in customer success, UX research, product operations, product marketing, or data analytics roles
• Proficiency in contributing to product development teams, from solution requirements to execution, and asynchronously breaking down product and technical requirements. Past experience with hybrid or distributed teams is a plus.
• Experience in using product development tools (ex. JIRA, Shortcut or Linear), navigating product analytics (ex. Heap, Pendo), and collaborative tools (ex. Miro, FigJam, LucidCharts, etc.)
• Experience performing quality assurance (QA) testing to evaluate functionality and catch issues before they reach production
• Strong self-management practices with attention to detail
• Ability to distill business needs to support the product to meet those needs
• Experience working on a complex, data-rich platform
• Familiar with SQL queries with exploratory data analysis
  
  

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager 
• Peer interviews with several Product team members
• Final call(s) with executive team member(s) 

Salary

In the US, the base salary for this role is $126,000-140,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Hi, we're Oscar. We're hiring a Analyst,Government Affairs to join our Regulatory/Gov Affairs team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Analyst, Government Affairs is a contributor and navigator who coordinates Gov/Regulatory Affairs work. The Analyst, Government Affairs tracks and resolves Regulatory complaints. The Analyst, Government Affairs supports the Gov/Regulatory Affairs (i.e. Regulatory Complaints function) by serving as a resource on Oscar processes and systems, and identifies risks and issues.

You will report to the Regulatory Leader

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $30.38- $35.89 per hour. Base pay for this role in all other locations is: $27.35-$36.89 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 10 days per year.

Responsibilities

• Support research, tracking, and intake in Gov/Regulatory Affairs (i.e.Regulatory Complaints)
• Coordinate case assignment
• Supports identification of escalated issues by using Oscar systems and processes
• Researches and resolves low risk complaints
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• 2+ years of experience in health insurance customer service, claims, appeals, or Regulatory team
• 2+ years experience with JIRA, ROSCO, Appian or similar systems
• 2+ years of experience using Westlaw, legislative tracking software, and Google Workspace.

Bonus Points

• Familiarity with health insurance claims and appeals
• Experience with the individual market health insurance plans
• Experience working with attorneys and internal stakeholders.
• Experience working with regulators

About OffSecFounded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

OffSec is looking for a self-driven, highly motivated and organized Project Manager/Scrum Master for our Project Management Team. The role will likely be split evenly between two areas of responsibility.

Scrum Master: In this area, the person will be responsible for managing the sprints and associated tasks for up to two software development teams, facilitating all meetings/Scrum ceremonies, mentoring and motivating the teams to improve their processes and eliminate impediments. Must have software development project management experience, and a strong sense of organization, attention to detail, and a proven ability to guide others to deliver outstanding results in a timely manner.  The position will help the team perform at their highest possible level, protecting the team from distractions both internal and external.

Project Manager: In this area, the person will be responsible for managing up to 3 medium-sized projects, which will typically be related to those of their development team(s). They’ll need to work with stakeholders across the organization to get agreement on project definition and goals, identify all the work needed, build project plans based on available resources, report on progress and productivity, and coordinate release activities.

Duties and responsibilities

• Leads multiple software development teams, employing Agile Scrum methodologies to deliver business value efficiently. Prioritizes collaboration with product managers to ensure alignment with business objectives.
• Engages in project, capacity, and roadmap planning, demonstrating flexibility and fostering strong team collaboration, particularly with engineering, infrastructure, and DevOps teams.
• Determines and manages tasks, issues, risks, and action items.
• Facilitates technical and Scrum meetings to advance project goals. Requires expertise in JIRA for task management, with Monday.com experience preferred.
• Acts as a primary communicator, effectively managing project-related information within the team and the wider organization, ensuring all stakeholders are kept informed.
• Provides visibility into delivery targets, commitments, and progress at weekly calls with management and stakeholders.
• Works with the Product Owner and stakeholders to prepare for product launches, including setting the launch date, creating launch checklists, and overseeing launch activities on the go-live date.
• Documents and updates project and process-related documentation.
• Facilitates various meetings related to ongoing operations and project execution.
• Ensures team(s) maintain focus on quality and consistent deliveries.
• Skilled in enhancing team efficiency and driving continuous improvement, with the ability to broadly understand technical concepts, though the actual technical responsibilities are overseen by Development Leads.
• Serves as a dynamic team motivator and leader, committed to removing obstacles, resolving or escalating issues proactively, and cultivating a productive environment where team members feel empowered and have a strong sense of ownership.
• Remove obstacles and create clarity and consensus to lead decisions on end-to-end solutions.
• Embraces a culture of excellence and continuous improvement, leading by example and encouraging knowledge sharing among team members.
• Demonstrates an attitude of team focus to accomplish overall project goals, maintaining a ‘we’re all in this together’ approach.

Qualifications

• BS/BA in related field or equivalent combination of relevant experience and education
• 3-5 years previous experience in Project Management or using Agile methodology
• At least 1 year of experience working with engineering or development teams
• Preferred basic familiarity with technical IT related topics including: programming, networking, webservers and VMWare.
• Strong analytical, planning and organizational skills, with the ability to effectively multi-task.
• Excellent spoken and written communication as well as receptive listening skills.
• Experience working with global teams in varying time zones and remote locations.
• Ability to accomplish goals by managing and influencing individuals to meet deadlines on time.
• Proven experience implementing standard project management and SDLC methodologies and best practices.
• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
• Experience using Slack, Jira, Confluence, and Monday.com
• Willing to work non-traditional hours (nights, weekends, holidays, as needed).
• Strong knowledge in the G Suite of products: Gmail, Drive, Docs, Sheets, Slides
• Comfortability or experience working on a Mac machine.

Working conditions

This role is a full-time salaried position. Work hours for this position are Europe or US day-shift and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Your impact

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. 

With your impeccable storytelling skills, you'll lead the creation of compelling, multi-channel content and messaging that resonates with Gen Z jobseekers. You’ll serve as the voice of early talent and become a face of Handshake's student users across Handshake’s own feed and social channels, bringing early career advice to life in an approachable, authentic way. Passionate about crafting adaptable messages, you’ll create engaging written, video, and social content that lightens the load and feels like advice from a trusted friend.

You will report to the Senior Manager, Consumer Content & Events, and work closely with social media, corporate communications, brand design, and marketing. This role is based in San Francisco, CA and required 3 days a week in office (Monday, Wednesday, Thursday). 

Your role

• Develop and execute creative content ideas across blog, video, and social media channels, tailoring each piece to engage and inspire Gen Z jobseekers.
• Serve as the primary owner of Handshake's feed, maintaining a consistent, authentic voice that resonates with early career talent.
• Enable lifecycle and community marketing initiatives with impactful written and video content that strengthens user engagement and retention.
• Plan, develop, and host live virtual events, connecting with students directly to deliver career guidance in an interactive, relatable format.
• Continuously analyze content performance and audience insights to refine strategies, ensuring content remains relevant and impactful for our audience.
• Experiment with and evaluate new content channels in close collaboration with social media and creator community teammates to expand our reach and engage users in innovative ways.
• Partner with cross-functional teams to support integrated marketing campaigns, adapting content for various channels and touchpoints.
• Seek out and build relationships with our student and alumni community to bring their stories to life through content.
• Keep us ahead of the curve on content and social media trends.

Your experience

• 5-7 years proven experience in content marketing, either in-house, agency, or a mix of both 
• You are an expert in: content strategy, copywriting, short-form video production, content marketing analytics, and channel/platform optimization 
• What you are eager to become an expert in: virtual events and public speaking, user storytelling, consumer GTM campaigns, and community engagement
• How you work: adept at multitasking, project managing on tight timelines, problem solving, managing up, collaborating with a range of stakeholders and communicating with a point of view. 
• You aren’t afraid to test, iterate, and try again. 
• As a subject matter expert, you recognize the value of stakeholder opinions and are open to new ideas, approaches, and ways of working.
• You have experience with the following tools (or similar, with the willingness to learn new ones):
  • Project management: Asana, Jira 
  • Content management and platform analytics: blog CMS, GA4, Looker  
  • Creative: Canva, Figma, CapCut 
  • Collaboration: Slack, Google Suite, Zoom

Compensation range

• $125,000-$150,000 + RSUs

How will this role have an impact?

Signify Health is looking for a detail oriented and driven Operations Analyst. This role will be responsible for coordinating the development of operations dashboards and reporting, creating guides and job aides on how to use key tools, and acts as a Subject Matter Expert on data and reporting and behalf of multiple functions of Signify Health. This position requires outstanding communication skills, both written and verbal, as well as the tenacity to execute against competing deliverables in a timely, high-quality fashion. This is a high visibility role that will be working with both production and technical teams including data, reporting and product and engineering. This role reports directly to the Sr. Director of Client Analytics.

What Your Responsibilities Will Include:

• Proactively monitors, prioritizes, and manages the development of dashboards and reporting which supports multiple departments and functions within Signify Health
• In conjunction with enablement teams and stakeholders, communicates backlogs for reporting/dashboard development and ensures prioritizations are well understood and agreed upon
• Authors, reviews, edits and updates essential documents related to data, reporting and analytics (policies, SOPs, work instructions, job aids, instruction manuals, Product Guides, forms, etc.) for the Production Operations organization.
• Provides direct training and education to ensure the adoption of available tools as they are deployed and as refreshers of existing tools
• Manages and builds positive working relationships with cross-functional teams to create and implement formalized processes and create all necessary documentation, templates, etc. to execute the process.
• Maintains close alignment and engagement with each data, reporting and analytics related initiative owned by operations and creates departmental education on resources for a variety of stakeholders to communicate on said initiatives.
• Proactively identifies operational inefficiencies and suggests enhancements to improve existing prioritization, business case, and reporting processes
• Employs active listening skills and cultivates cross-functional collaboration during strategic business review processes and weekly/monthly prioritization cadence
• Adaptable to the changes in the healthcare industry and shifting company priorities
• Implements and maintains program management systems, tracking progress against plans, developing and publishing metrics and dashboards
• Ability to communicate across all levels of leadership
• Demonstrated problem solving skills

What Experience You Have:

• Bachelor’s degree in business, data analytics and/or related field.
• 2-4 years of experience in a Program Management Analyst, Project Management, Consulting or other related role
• 1+ years of experience with SQL

What You Bring:

• Demonstrated ability to effectively work with cross-functional teams
• Outstanding analytical and problem-solving aptitude
• Excellent attention to detail, interpersonal and project management skills
• Ability to quickly learn and synthesize new information, transforming even the most complex topics into simple and easy to understand documents
• Effective communication, presentation and conflict management skills
• Ability to prioritize workload and manage time effectively across multiple projects
• Consistently track and report on progress

Preferred Knowledge/Experience:

• Experience working in a Healthcare Operations, Product Management, or Consulting organization
• Demonstrated experience working with technical and non-technical team members
• Highly proficient in Google Workspace, Microsoft Office Suite software applications, Atlassian applications including Jira and Confluence; proficient with document management software, such as AODocs

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Acquia is an open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

The Content Cloud Engineering team at Acquia is responsible for building and maintaining the combined Acquia DAM (Digital Asset Management) and PIM (Product Information Management) product line, which is used by over 800 customers worldwide.

Acquia is seeking a Senior Software Engineer to implement modern, user-centric applications, in a fast-paced software environment. We thrive on innovation, collaboration, and an agile mindset and processes. Our current software portfolio consists of SaaS applications that handle graphic and video content, mobile apps, and advanced JavaScript libraries. Acquia DAM, our combined digital asset management (DAM) and product information management (PIM) platform, is used by customers worldwide.

Our competitive market landscape drives us to adopt technologies that allow for high developer involvement and productivity, as well as instant feedback loops. Technologies and tools include React, GitHub, Java, Gradle, Groovy, MySQL, Elasticsearch, Docker, AWS, Slack, and JIRA, just to name a few.

Responsibilities

• Contribute working code, documentation, and automated tests that deliver on Sprint goals
• Participate in experimentation and prototype building in a collaborative environment, iterating on concepts based on feedback
• Build connectors between APIs powered by different tech stacks
• Collaborate with Product, Design, and Data teams as needed to ensure the systems and architecture being built support roadmap, consistency, and platform R&D goals
• Contribute as needed to the core libraries used by all teams in the interest of the consistency, stability, robustness, cost effectiveness, and performance of consuming applications and services.
• Encourage a culture of observability by ensuring logging and monitoring of applications and services is being configured appropriately to provide visibility into system performance consistent with SLIs/SLOs/SLAs and enable effective troubleshooting
• Address security vulnerabilities as needed
• Work with your team to understand and implement R&D Standards.
• Review code as needed based on risk/scope and provide feedback and guidance to ensure it complies with our technical standards and security requirements.
• Mentor and train other team members on important technical topics through team meetings, pair programming, lunch 'n learns, etc. as needed.
• Collaborate with the architecture team to ensure the platform we are building is consistent with the overarching architectural goals at Acquia
• Ensure software systems comply with service SLO/SLI expectations
• An ability to drive desired customer outcomes by learning and understanding the problems being solved.
• Offer on-call assistance and support as needed to ensure smooth operations and address any challenges that may arise

You will be successful if you:

• Are a continuous learner who is able learn through online trainings, books and podcasts
• Are comfortable with ambiguity and working in a fast-paced environment 
• Balance critical thinking with creative problem-solving 
• Make informed decisions, balancing quantitative and qualitative reasoning
• Have a passion for understanding what is valuable to a user.

Requirements

• 5+ years of relevant experience
• Excellent communication and collaboration skills
• Strong knowledge of Java and SQL
• Experience writing and consuming REST APIs
• Experience with React, JavaScript, HTML5, Typescript and CSS
• Experience with Git
• Experience writing automated tests
• Experience working with CI/CD tools (i.e. Jenkins, Buildkite)
• Strong working knowledge of at least one cloud platform and its related technologies
• Experience in application analysis and design
• Ability to learn and adapt to new technologies quickly and become productive in their use
• Working knowledge of software design principles and programming languages and frameworks in use
• Strong knowledge of software development security principles, concepts and best practices
• Strong knowledge of web application security concepts and practices
• Experience writing SaaS applications in a distributed microservice ecosystem

What gives you an edge?

• Experience working with AWS
• Strong understanding of software architecture and the tradeoffs between different architectural patterns
• Experience managing applications in a kubernetes environment
• Experience working with Elasticsearch or other NoSQL data stores
• Experience working with Gradle
• Experience with PHP and Drupal

Overview

About the Role:
As a key contributor within Instacart’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our Enterprise Partners. Your expertise will enhance our support for a diverse array of products, from Whitelabel services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our most strategic accounts. If you are customer-centric, self-motivated, and eager to thrive in a dynamic e-commerce environment, this is an exceptional opportunity for you.

About the Team:
Our Platform Support team exemplifies Instacart's commitment to "Rolling Up Our Sleeves" and "Going Far Together." We collaborate closely with Product and Development teams to deliver best-in-class support and solutions. Our team thrives on transparency and problem-solving, embodying the spirit of "Serving Generously" as we foster long-standing partnerships with our Partners by addressing their most complex challenges.

About the Job:

• Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports.
• Detect and assess trends or patterns within data sets to guide strategic decisions.
• Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly.
• Tackle complex challenges by leveraging extensive research and communication to comply with SLA standards.
• Work with Product and Development teams to drive innovation by building new features and addressing bugs.

About You

Minimum Qualifications:

• Bachelor’s Degree/Technical Diploma in a technical field or 4+ years of related practical experience.
• In-depth knowledge of relational databases (e.g., PostgreSQL, Microsoft SQL Server).
• Experience with telemetry and logging tools (e.g., DataDog, Dynatrace, New Relic, Sentry).
• Proficient with incident & ticket management tools, including Jira, Zendesk, and Intercom, and familiarity with automated workflows.
• Experience with managing multiple testing environments (UAT, prod, etc.).
• Broad understanding of REST APIs and web technologies.
• Proficiency in reading and understanding code in languages such as Ruby or Python.
• Mandatory experience using Git and GitHub.

Preferred Qualifications:

• Ability to communicate complex technical topics clearly to audiences of varying technical expertise.
• Proven experience in creating and maintaining customer-specific playbooks and SOPs.
• Strong strategic planning skills, enabling simultaneous management of multiple projects.

Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – we're gonna say it – fun. And that's what we're here to do. But we need your help.

Who are we? 

We are a Danish fintech startup -well, not that much of a startup anymore, but our values are deeply and strongly shaped around that. That being said, we believe in a flat hierarchy and bottom-up decision making: from being around our offices, to the team meetings and our vocal slack community, working with us you will find a place where every voice is heard, where people spar their ideas and are not afraid to ask questions and improve themselves and others. We listen to each other and adapt accordingly.

About the role

As part of our growing Revenue Operations department, we have established a team called Business Architecture & Technology.This team will focus on optimising processes, data and tools for our commercial part of the business (Marketing, Sales, Partnership CX) 

Your role in this will be to help us design and implement new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack and related processes. 

In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, as well as monitoring business performance. Hence this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

Job Summary:

We are seeking a skilled and detail-oriented Business Systems Analyst with expertise in web technologies to join our dynamic team. In this role, you will serve as the bridge between the business and IT teams, focusing on the analysis, design, and implementation of web-based applications and systems. The ideal candidate will have a strong understanding of web development stacks, experience in gathering and defining business requirements, and the ability to translate them into functional specifications for technical teams

Key Responsibilities:

Requirement Gathering & Analysis:

• Collaborate with stakeholders to understand business processes, needs, and objectives.
• Elicit, document, and prioritize business and technical requirements for web-based solutions.
• Conduct gap analysis to identify areas for improvement in existing systems.

System Design & Documentation:

• Translate business requirements into detailed system specifications, user stories, and use cases.
• Develop workflow diagrams, wireframes, and mock-ups to support system design.
• Ensure systems are designed to meet scalability, security, and performance requirements.

Project Coordination:

• Collaborate with cross-functional teams including developers, UI/UX designers, and QA engineers to ensure the successful implementation of web applications.
• Track project milestones and deliverables, ensuring alignment with timelines and business goals.
• Act as a liaison between business and technical teams to ensure clear communication and understanding of requirements.

Testing & Quality Assurance:

• Develop test plans, coordinate user acceptance testing (UAT), and ensure systems meet business requirements.
• Identify, document, and resolve any issues or bugs during the testing phases.

Continuous Improvement:

• Monitor system performance and make recommendations for improvements and optimizations.
• Stay updated on emerging web technologies and industry trends to drive innovation in web-based business systems.

Required Skills & Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
• 5+ years of experience as a Business Systems Analyst or in a similar role with a focus on web-based technologies.
• Strong understanding of web development stacks, including front-end, back-end, databases, and cloud-based solutions.
• Experience with web technologies such as HTML, CSS, JavaScript, APIs, and content management systems (CMS).
• Familiarity with agile development methodologies (Scrum, Kanban) and project management tools (JIRA, Confluence).
• Proficiency in creating detailed business process documentation, system requirements, and technical specifications.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Skills:

• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Experience with Hubspot CMS is an added advantage.
• Familiarity with web security standards and practices (e.g., OWASP).
• Knowledge of databases and SQL for data analysis and reporting.
• Certification in Business Analysis (CBAP, CCBA) or related field.

Show me the benefits!????

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch ????
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.

You will: 

• Develop and implement test plans and test cases according to project requirements and specifications.
• Identify, document, and monitor software defects and inconsistencies.
• Collaborate with developers and product managers to comprehend product requirements and deliver timely feedback on test results.
• Conduct regression testing, smoke testing, and exploratory testing.
• Ensure thorough investigation, documentation, and resolution of all reported issues.
• Participate in test planning and estimation activities.
• Maintain detailed documentation of test results and testing progress.
• Continuously enhance testing processes and methodologies.
• Stay updated on the latest trends and best practices in Quality Assurance

You have:

• Minimum of two years of experience as a QA Engineer, mostly engaged in manual testing.
• A track record of success in manual testing or a related QA position.
• Solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
• Ability to write precise, succinct, and thorough test plans and cases.
• Expertise with a range of testing methodologies and approaches, such as regression, smoke, and functional testing.
• Strong analytical and problem-solving abilities.
• A keen eye for detail and excellent planning abilities.
• Strong interpersonal and communication abilities.
• Proficiency in executing tasks in a collaborative setting.
• Fundamental understanding of automated testing methods and tools.
• Some of the good-to-have qualifications:
• Knowledge of test management and problem-tracking systems such as Jira
• Familiarity with Postman and other API testing tools.
• Understanding of the Scrum and Agile techniques.
• A plus is having ISTQB certification or an equivalent.

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. 

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.

You will: 

• Develop and implement test plans and test cases according to project requirements and specifications.
• Identify, document, and monitor software defects and inconsistencies.
• Conduct regression testing, smoke testing, and exploratory testing.
• Ensure thorough investigation, documentation, and resolution of all reported issues.
• Ensuring adherence to project timelines, quality standards, and best practices.
• Effectively communicating testing progress, problems, and suggestions for improvement to management, stakeholders, and team members.
• Participate in test planning and estimation activities.
• Maintain detailed documentation of test results and testing progress.
• Continuously enhance testing processes and methodologies.
• Keep up with the most recent developments and industry best practices in quality assurance. 
• Help the test automation team incorporate more automated tests into the testing procedure to increase the amount of automated test coverage.

You have:

• Minimum of Six years of experience as a QA Engineer, mostly engaged in manual testing.
• A track record of success in manual testing or a related QA position.
• Solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
• Ability to write precise, succinct, and thorough test plans and cases.
• Expertise with a range of testing methodologies and approaches, such as regression, smoke, and functional testing.
• Knowledge of test management and problem-tracking systems such as Jira
• Familiarity with Postman and other API testing tools.
• Understanding of the Scrum and Agile techniques.
• Strong analytical and problem-solving abilities.
• A keen eye for detail and excellent planning abilities.
• Strong interpersonal and communication abilities.
• Proficiency in executing tasks in a collaborative setting.
• Fundamental understanding of automated testing methods and tools.
• Some of the good-to-have qualifications
• A plus is having ISTQB certification or an equivalent.
• Understanding of one or more of the following:

1. 1. Automation tools: Cypress, Nightwatch, Selenium
   2. CI/CD: GitLab
   3. Programming Languages: Java or JavaScript

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.