Overview

About the Role

This role offers the opportunity to put technical expertise and leadership skills towards driving high impact in programs that enhance our products, platforms, and the experiences of millions of customers, shoppers, retailers, advertisers, and the broader developer community. As a (Senior) Staff Technical Program Manager at Instacart, you will be at the forefront of our mission to transform the industries across grocery, retail, and restaurants by delivering on Instacart’s most complex and impactful efforts. You will be the owner of programs and associated business and technical outcomes, working closely with cross-functional teams across Engineering, Product, Data Science, Product Design, Business Development, Marketing, and others to define success, the strategy, requirements, track key metrics, lead execution, mitigate risks, and deliver on time with high quality outcomes. We are looking for driven individuals who thrive in a fast-paced Engineering environment, are passionate about quality and team performance, and feel comfortable making decisions on scope and technical trade-offs as well as building executive-level narratives. You will be required to operate independently, identify issues and opportunities proactively, lead from the front and by example, and be seen as a leader by senior leadership as well as various cross-functional teams across the broader organization.

Every day we solve increasingly complex business and technical problems that involve deep thinking and cross-functional collaboration to tackle. You will drive towards outcomes that have incredibly high impact across each of our 4-sided marketplaces: customers, shoppers, brands, and retailer partners. You will set the bar for what it means to deliver first-class, high quality experiences for our customers. Join us in this opportunity to lead a digital transformation of the industry by building technology that’ll power the next wave of innovative, scalable, and robust experiences to our customers.

About the Team

The Technical Program Management team is an integral part of the Instacart R&D organization. TPM operates within Engineering but drives priorities independently, so we align ourselves with the company’s highest priorities, biggest tech and product challenges, and our role strengths. Our team tackles some of the meatiest problems as we lead Instacart’s products, platforms, and operational excellence forward. Our work and its impact spans all sides of the marketplace: from using advanced ML to offer highly personalized replacements for out of stock items, to helping people save money through coupons and deals for their favorite brands, to unlocking innovative ways to shop for and deliver groceries, to evolving our ML tech stack and data infra, and so much more. We are seen as trusted thought partners to deliver on Instacart’s strategy at scale and enable strong cross-team and functional collaboration that results in teams across the company to achieve more together.

About the Job 

• You are seen as a leader within the Instacart consumer space, and seen as a trusted thought partner to organizational and cross-functional leaders.
• You “see around corners”, inform priorities, and are sought after to undertake the most challenging, unscoped problems.
• You lead the strategy, planning, roadmap, and technical execution of XL-sized programs with a high degree of uncertainty, ambiguity, complexity, and visibility.
• You are a natural key partner and influencer with Engineers, Product Managers, Product Designers, Data Scientists and other cross-functional partners to define outcomes, key results, and path to deliver. You define and deliver on requirements and execution plans, and manage an overall program's progress and outcome.
• You own clear and effective communication with stakeholders, including senior leadership, while raising priorities, risks, and course changes independently and proactively. You have shown you can influence decisions by senior leaders.
• You create a win-win by growing the pie. You foster a culture of teamwork and shared goals, create a collaborative and motivating team environment, and drive the right balance of process and velocity to ensure efficient, high quality, yet timely delivery.
• You are not only seen as a clear leader within TPM, but you regularly contribute more broadly to Instacart’s success by suggesting and driving organization-wide initiatives as well as mentoring and coaching others around you.

About You

Minimum Qualifications

• 10+ years of post-graduation experience in a technology field, preferably as a technical program manager, product manager, software engineer or engineering manager (technical domain), or related technical discipline.
• Experience in defining, delivering, derisking, and clearly exhibiting a combination of product and engineering prowess. You can clearly demonstrate how you are an angle-changer to outcomes.
• Can wear multiple hats to create strategy memos, write functional specs, define high level technical requirements, derive insights from structured data, and leverage LLMs as a productivity multiplier in addition to defining program structure & strategy.
• Experience in managing complex, ambiguous, multi-org programs end-to-end, from early conceptualization and definition to launch, throughout a software development lifecycle.
• A strong communicator, collaborator, and natural storyteller. You can distill multiple streams of information, convey priorities and risks, and build a strong narrative for stakeholders. 
• Bring executive presence with senior leaders. You are comfortable writing detailed plans as well as upleveling to an executive-level deck.
• Show strong ownership, accountability, and intellectual curiosity to understand executional and technical problems in depth, identify potential issues, and proactively incorporate mitigations into a realistic plan.
• Exhibits a growth mindset, can give and receive ongoing feedback, and can swiftly adapt to operating norms across diversity of teams.
• Bachelor's degree or greater in a technology or engineering discipline.

Preferred Qualifications

• Master’s degree in a technology or engineering discipline.
• Demonstrated ability to manage a cross-functional team of technical professionals.
• Shown ability to advocate and land architectural and technical decisions at the highest engineering leadership levels.

Hi, we're Oscar. We're hiring a Director, Member Experience Strategy to join our Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As a Director, Member Experience Strategy, you will be responsible for driving the strategy, program design and implementation of a specific department. The primary responsibility for this role is to set the overall department strategy and deploy tactics that allow us to enhance our overall program value.

You will report to a Vice President, Member Experience.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $174,400 - $228,900 per year. The base pay for this role in all other locations is: $156,960- $206,010 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Set, drive and execute on the department strategy and vision to enhance program’s overall value including determining and uncovering new opportunities
• Understand the competitive landscape of the department and act as a thought leader for the particular SME the department runs 
• Work cross functionally with other departments to bring new ideas to life and hold accountable through indirect management 
• Program management of key company and department strategy initiatives 
• Own and continuously evaluate financial and performance of the department
• Report to Senior Leadership on the health of the business 
• Drive the budgeting process and the fiscal performance for the team in association with the leadership team
• Development and growth of direct reports, ensuring that colleagues are supported in professional development 
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 10+ years experience in healthcare strategy and operations, and/or related field
• 6+ years of management experience 
• 3+ years experience in leading large-scale cross functional initiatives

Bonus Points

• Master’s degree 
• Clinical licensure
• Management Consulting experience with a focus on healthcare
• Experience modeling in Excel / Google Sheets
• Experience in a growth-stage company 

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

This is an excellent opportunity for an outstanding data analyst to join a Series B digital health company. You will work closely with clinicians, program implementation and operation experts, informaticists, data scientists, and actuaries to support data-driven clinical program and pilot design, monitor, report and evaluation. These clinical programs and pilots aim to improve a) payor/provider/patient collaboration through utilization management and care management process, b) quality of care and patient outcomes, and c) healthcare utilization and spending efficiency. The work will be fast-paced and project-based, with evolving needs requiring adaptability, curiosity, and grace under pressure.  

 Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

 What you’ll do:

• Cultivate a deep understanding of Cohere’s clinical content, UM products and clinical programs and use analytics to produce insights to drive program effectiveness and value for internal business partners and clients
• Work with multiple types of healthcare data to build and maintain analytical and reporting solutions to support strategy and program decision making  
• Identify optimization opportunities based on analyses to enhance value for clients
• Track cost, utilization and industry trends to inform stakeholders of product performance and provide insights around opportunities to optimize clinical value for patients, providers and payers.

Your background & requirements:

• Education: Bachelor’s degree in a healthcare or quantitative discipline such as Epidemiology, Economics, Statistics, Data Science, Health Informatics, Public Health or related field required, Master’s degree preferred
• Work Experience: 3-5 years experience working in an analyst role 
• Collaboration: Experience interfacing with internal and external business stakeholders on the development and read out of client and program specific KPIs
• Data Analysis and Interpretation: Ability to use statistical analysis tools (such as SQL, R, Python or SAS) to extract insights from complex healthcare data sets, interpret trends, and derive actionable recommendations - experience with Athena preferred
• Communication Skills: Strong verbal and written communication skills required
• Project Execution: Experience owning complex projects, coordinating with multidisciplinary teams, setting goals, and meeting deadlines for multiple ongoing projects
• Problem-Solving and Critical Thinking: Ability to identify issues within healthcare data, devise solutions, and think critically to develop scalable solutions to problems
• Data Visualization: experience developing dashboards and self service business intelligence tools such as Tableau or PowerBI 
• Healthcare Knowledge: Understanding of healthcare systems, medical terminologies, clinical workflows, and experience with large data sets including medical claims, pharmacy, and eligibility data
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Experience with clinical and utilization management programs for speciality care (e.g., musculoskeletal, cardiology, imaging, oncology, pharmacy) preferred. 

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $105,000 to $115,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

Job Title: Global CSM Enablement Manager
Department: Sales / Sales Enablement
Reports to: Global Technical Enablement Manager
Location:Austin, TX | Ontario, Canada

Overview

We are seeking a highly motivated, experienced, and self-driven Customer Success Enablement Manager to design, develop, and deliver training content for Customer Success Managers (CSMs) worldwide. This global role involves creating enablement programs that cover Cloudflare products, solutions, functional skills, tools, and processes essential for CSM effectiveness.

Reporting to the Senior Manager of Technical Enablement within the Sales Enablement team, the successful candidate will work closely with product technical marketing, technical enablement architects, product management, and the CSM organization to empower global teams. This role is integral to an experienced global team of technical enablement architects responsible for developing and delivering technical training across all Cloudflare products and solutions.

About the Team

Do you thrive on creating innovative solutions?  Do you value new capabilities?  Can you help us develop and deliver technical educational programs that are engaging and hands-on to enable our teams?

The Technical Enablement team within the Enablement organization is focused on increasing and improving Cloudflare’s technical product educational offerings for our Sales, Pre-Sales and Post Sales, Partner and Customer organization by advancing our capabilities through state-of-the-art hands-on learning environments such as labs, demos, apps and virtual classrooms. By focusing our educational offerings on product, competition, market, architectural landscapes, and certifications we will help elevate the stakeholders to the next generation of technical value selling and consulting experts. By elevating our training offerings, we will enable our internal customers to use Cloudflare for their cloud strategies while creating customers for life.

Key activities of the team include but are not limited to:

• Enabling technical sellers across the Pre-Sales, Customer Success, and Professional Services organizations worldwide
• Architecting hands-on solutions across Cloudflare’s key product lines
• Driving quality and fostering collaboration within our Product Communities and SME program
• Developing and maintaining a Technical Enablement sandbox environment to create scalable labs, demos, apps, tools, and virtual classrooms
• Delivering competitive analysis, market insights, architectural landscape, and certification programs by product lines

Job Summary

The CSM Enablement Manager will be responsible for designing, developing, and implementing enablement programs that enhance the skills and effectiveness of our Customer Success Managers (CSMs). This role requires a strategic thinker with a deep understanding of customer success processes, strong project management skills, and the ability to work collaboratively across departments.

Key Responsibilities:

• Enablement Programs:
• Strategy Development: Develop and execute a comprehensive enablement strategy that supports the professional growth and effectiveness of our CSMs.
• Program Design: Design and develop comprehensive enablement programs, including onboarding, continuous learning, and skills development for CSMs.
• Learning Paths: Create role-specific learning paths and certifications to ensure CSMs are equipped with the necessary knowledge and skills.
• Training Materials: Develop and maintain training materials, resources, and documentation.
• Onboarding: Develop and maintain an onboarding program for new CSM hires, ensuring a smooth transition and accelerated ramp-up.
• Collaboration and Stakeholder Management:
• Leadership Collaboration: Work closely with senior leadership to develop enablement initiatives tailored to address critical gaps in knowledge, skills, and processes among our global CSMs.
• Cross-functional Alignment: Collaborate with the Customer Success Leadership Team (CSLT), Product Marketing, Product Management, and Sales Operations to align enablement programs with business goals.
• Feedback Integration: Partner with CSMs and other stakeholders to gather feedback and continuously improve enablement efforts.
• Supportive Environment: Foster a collaborative and supportive environment through knowledge sharing, peer learning, and facilitating communication channels for CSMs.
• Content Creation and Management:
• Subject Matter Expertise: Act as a subject matter expert on customer success best practices, industry trends, and emerging technologies relevant to customer success, incorporating them into enablement programs.
• Content Development: Collaborate with subject matter experts to create and curate engaging content, including e-learning modules, workshops, webinars, and in-person training sessions.
• Content Relevance: Ensure all content is up-to-date, relevant, and aligned with company objectives and industry best practices.
• Coaching and Mentorship: Provide ongoing coaching and mentorship to CSMs, offering guidance on best practices, customer engagement strategies, and relationship management.
• Performance Analysis and Improvement:
• Metrics Establishment: Establish metrics to measure the effectiveness of enablement initiatives and track the impact on CSM performance, customer satisfaction, and revenue growth.
• Program Assessment: Implement and manage tools and metrics to assess the effectiveness of enablement programs.
• Data Analysis: Analyze performance data to identify areas for improvement and adjust programs accordingly.
• Reporting: Provide regular reports and insights to senior leadership on the progress and impact of enablement initiatives.
• Event Planning and Execution:
• Event Leadership: Lead the planning and execution of enablement events, such as global and regional Sales Kickoffs, role-specific workshops, onboarding programs, and other training events.
• Engagement and Learning: Ensure events are engaging, informative, and provide valuable learning experiences for attendees.

This position offers a unique opportunity to contribute to the growth and success of Cloudflare by enabling our teams with the knowledge and tools they need to excel in their roles.

Skills and Competencies

• Motivation: Self-driven and highly motivated with a passion for empowering teams.
• Program Design:Proven experience in designing and implementing enablement programs.
• Project Management: Strong project management and organizational skills.
• Communication:Excellent communication and presentation skills for effectively conveying complex technical concepts to stakeholders.
• Adaptability: Ability to work effectively in a fast-paced, dynamic environment and adapt to rapidly changing technologies and industry trends.
• Collaboration: Ability to work collaboratively with cross-functional teams, including Sales Enablement, Product Management, and Services organizations.
• Analytical Skills:Analytical mindset with the ability to interpret data and provide actionable insights.
• Strategic Alignment: Ability to align network strategies with overall business goals and objectives.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, Education, or a related field; Master’s degree preferred.
• Experience: 5+ years of experience in customer success, sales enablement, training, or a related field. Proven experience in customer success enablement or a related field.
• Technical Expertise: Strong understanding of technical enablement and training development. Proficiency in using enablement tools and platforms (e.g., LMS, content management systems).

Desired Skills

• Self-Starter: Strong initiative and interpersonal skills, including time management, team leadership, and conflict management.
• Intellectual Curiosity: Desire and ability to understand complex technical concepts.
• Situational Fluency: Ability to influence and motivate others, demonstrating perseverance in handling challenging business situations.
• Corporate Navigation: Ability to set priorities and maneuver effectively in a corporate environment with a strong sense of urgency.

Join our team to leverage your expertise in enabling our customer success initiatives and contribute to the growth and success of our organization.

Your impact

Handshake is seeking a strategic, driven, and experienced Senior HR Business Partner to support the Chief Marketing Officer and Chief Education Strategy Officer. As a Senior HRBP, you will serve as a trusted advisor, providing strategic people guidance to senior leadership and their teams. Reporting into the Senior Director, Head of HRBPs, you will collaborate closely to align people strategy with business objectives and foster a high-performing, engaged, and inclusive culture. 

Your responsibilities

• Act as a trusted business partner to leaders, providing expert advice and solutions on a range of HR topics, including organizational design, workforce planning, talent management, and employee engagement.
• Provide coaching and guidance to leaders and managers on performance management, succession planning, team dynamics, and leadership development.
• Collaborate with leadership to ensure that the organization structure supports business objectives. Lead initiatives around team effectiveness, organizational change, and process improvements.
• Drive talent management processes, ensuring the right development opportunities are provided to employees to grow and succeed within the organization. Lead workforce planning, succession planning, and talent reviews for the team.
• Manage complex employee relations issues, ensuring fair and consistent treatment across the organization. Proactively identify potential issues and partner with leaders to address them.
• Lead the implementation of HR programs and initiatives, such as performance cycles, promotions, compensation reviews, and engagement surveys, ensuring they meet the unique needs of the team.
• Support the team through organizational transitions, helping leaders manage change effectively while minimizing disruption to business operations.
• Be proactive in translating business needs and requests into HR solutions

Your experience

• 5+ years of progressive HR experience, with at least 3 years in a senior HRBP role within a growing tech business. 
• Demonstrated ability to influence, coach, and advise senior leaders and executives.
• Proven experience supporting commercial or business teams (Marketing, Sales, Success) in a fast-paced, innovative environment. Strong understanding of how to shape and design these organizations, with the ability to translate business needs into effective people strategies.
• Strong analytical and problem-solving skills with the ability to handle complex HR challenges.
• Excellent verbal and written communication skills, with the ability to effectively interact at all levels of the organization.
• Ability to work independently and come up with creative solutions - you are an adept and agile problem solver!
• Ability to balance strategic leadership responsibilities with a bias towards action - you have experience with managing both short-term and long-term goals
• Bachelor's degree in Human Resources, Business Administration, or related field. Master’s degree or HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.

Compensation range

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As our Regulatory Analyst, you will be responsible for ensuring that business operations and procedures are compliant with all state and federal regulatory requirements and abide by State Medicaid Plans as applicable to Abarca. You will ensure that business owners receive, understand, and abide by all federal and state regulations. You will be an independent and critical thinker, and an effective communicator. It is important that you are always up to speed on all regulations applicable to Abarca operations and delegated services.

In this position you will support the Regulatory Compliance Team, in executing Abarca’s Regulatory Change Management Process, including regulatory trainings, Policies & Procedures management, and regulatory consults. You will perform a range of duties such as evaluating compliance regulations and guidance, supporting operational areas in the implementation and documentation of new requirements, and researching and responding to regulatory consults. You will also be responsible for acting as a consultative figure to our clients on regulatory topics, addressing possible changes to delegated services and regulatory questions stemming from potential audit concerns. 

The fundamentals for the job…

• Stay abreast of all regulatory requirements and legislation, industry trends, and best practices.
• Keep track of regulatory changes for Commercial, Medicare and/or Medicaid, as assigned, including State Medicaid requirements for those states in which Abarca processes claims.
• Monitor regulatory changes and assess any potential impact of these changes in Abarca’s processes.
• Work with business areas to discuss identified changes in regulation, define required actions, and ensure requirements are implemented as appropriate.
• Participate in the Regulatory Change Management (RCM) Committee meetings, presenting regulatory updates and engaging participation of subject matter experts (SME’s).
• Prepare Compliance Updates and summaries of regulatory requirements identifying required actions, for internal and external stakeholders and maintaining updated Abarca’s regulatory log.
• Work with operational areas to ensure that required actions derived from guidance are completed, including implementation of new processes, updating current processes, and advising on compliant operations, in accordance with applicable due dates.
• Lead Policies and Procedures Management process, creating or reviewing P&P’s and ensuring that P&P’s are reviewed within required frequency, and updated with federal and state regulatory requirements, current operations, and overall business operations.
• Develop a user-friendly system for maintaining the organization’s policies and procedures and ensure they are properly published to the entire organization.
• Implement regular communication methods to keep all employees informed of policy and procedure updates.
• Perform research and review guidance to provide timely responses to regulatory questions from clients and business areas.
• Support the Regulatory Compliance Audits team with regulatory requirements and documentation.
• Support in the development/update of regulatory compliance training materials. Ensure all Abarcans and delegated entities receive new hire and annual regulatory trainings. Develop ad-hoc trainings of regulatory topics as needed.
• Support HIPAA investigations, specifically review and keep track of applicable federal and state requirements, including State Medicaid requirements and Client Business Associate Agreements. Act as liaison with the Security Team when system security issues are involved.
• Maintain and report results on Compliance metrics and assigned Service Level Agreements.

What we expect of you

The bold requirements…

• Bachelor, Law Degree, or Master’s Degree in Health Services Administration, Public Health, Health Evaluation or related field (In lieu of a degree, equivalent, relevant work experience may be considered.)
• 3+ years experience in regulatory management role within healthcare or pharmacy benefit management (PBM) industry.
• Experience with Medicare.
• Strong understanding of industry processes, healthcare regulations, and PBM Operations.
• Excellent oral and written communication skills. 
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only).
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves…

• Preferred Certification in Healthcare Compliance (CHC), and/or Certified Fraud Examiner (CFE), and/or Certified Internal Auditor (CIA).

Physical requirements… 

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-REMOTE #LI-JD1