About the Role 

This role is for a Senior Engineering Manager where you’ll be a manager of managers. You will be leading across multiple teams in an org of around 20-30 people. We’re expanding and your role as the Senior EM will be to grow and build new squads as needed. Your direct reports will include Tech Leads, Senior Engineers and 2-3 Engineering Managers.

Senior Engineering Managers at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives - we aim to keep our line management structure as shallow as possible, and for teams to directly own decision making relevant to their work.

Senior Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team environment for people to do their best work. You’ll be responsible for structuring, organising, supporting and challenging your team to deliver on their mission.

You can read more on the expectations of Senior Engineering Managers in our Progression Framework.

Is this role right for you?

While this is not a role which requires hands-on-coding, we are looking for an experienced manager who has a strong technical and delivery background and has worked as a software engineer in previous roles.

We recognise that Senior Engineering Managers lead in different ways, we’re looking for someone who is adept at: 

• Delivery and Execution: Enjoys taking accountability for delivery across your squad(s), collaborating with the Technical Lead and Product Manager.
• Engineering and Operational Excellence: Actively fosters a high bar for engineering excellence within your teams. You’re accountable for the technical outcomes your teams deliver alongside individual engineer performance and growth, so holding a high bar (and clearly articulating your expectations) is key.
• People Leadership: Has experience directly managing at least 2-3 Engineering Managers and leading orgs of around ~20 engineers. You can support, coach and develop them through their career with regular 1:1s and continuous feedback.
• Technical Influence: Partners with senior engineers to drive technical initiatives that raise the bar for our engineering practices.
• Stakeholder Relationships: Builds strong stakeholder relationships with other teams, and creates a focus space for engineers to do their best work.
• Organisational Wide Impact: Collaborates with the wider engineering organisation to contribute to company-wide best managerial and technical practices and standards.

We consider your application across all open EM roles at Monzo independent of which role you've applied for, soif you've recently applied to a similar role at Monzo and have been unsuccessful, please wait 6 months before applying again.

The interview process:

After an initial informal recruiter call you go through two main stages

1. Initial Call (1 hour) You'll meet with one of our Senior Engineering Managers or Engineering Directors. They'll ask you about your previous experience, in particular people leadership, product delivery and technical leadership. They’ll ask example based questions (‘Tell me about a time when…’)
   
   
2. Loop Stage (3 hours 30 mins) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability) and one 30 minute reverse interview (more details below).

The Loop is one stage and the interviews in this stage are:

- Team and Org Management (1 hour)
An example based interview with 1-2 of our engineering leaders. They’re interested to hear examples from your previous experience on the teams you’ve led, how you’ve shaped and partnered with product, and the impact you had.

- System Design (1 hour)
You'll partner with a Staff or Principal Engineer on a technical whiteboarding exercise.

- Behavioural (1 hour)
Similar to Team and Org Management, this is an example based interview with 1-2 Engineering Leaders. This interview focuses on your people leadership style and core behaviours as an Engineering Manager.

- Chat with an Engineering Leader (30 mins)
At Monzo, we believe interviews are a two-way street. This will be your opportunity to ask us any questions about Monzo, engineering leadership or our teams – whatever’s on your mind. 

All things going well, you'll have completed the hiring process ????

Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email tech-hiring@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

What’s in it for you:

????Base salary £130k - £160k + Equity + Benefits

✈️ We can help you relocate to the UK  

✅ We can sponsor visas

????This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

????Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

#LI-Remote #LI-AL1

How will this role have an impact?

The Regional Strategy Senior Associate supports the regional leadership (GeoMode) core team with information gathering, analysis and communication to drive results. The associate will leverage the information to generate insights and interventions alongside the regional teams for two assigned regions. They will be a core part of the regional team and will work cross-functionally with our operational counterparts to drive regional strategies to optimize our operational workflows, execution and achieve our regional and client goals.

Reports to:the Regional Vice President

Logistics:  This position can be hybrid in Dallas or fully remote

What will you do?

• Perform analysis and provide the team with actionable insights to support decision-making efforts. Examples of projects include analysis on:
  • Provider market cancellations ○ Rural membership population thresholds for virtual vs. travel strategies
  • DPS (diagnostic and preventative services) completion rates and outliers based on pre-selected membership populations
  • Travel optimization - e.g. where traveling providers are going, how to source local talent into those areas, how to keep travelers from going to high capacity areas etc.
• Project manage Integrated Business Planning (IBP) meetings and content preparation, triage intake of regional and client requests, manage follow-up for initiatives (i.e. Medicaid licensure progress, survey follow-ups, market reviews)
• Assist and participate in regional breakdown (execution plan) and team meetings to drive regional efficiencies and work cross-functionally with execution teams
• Support forecasting process from a member (demand) and capacity (supply) perspective alongside regional teams
• Analyze regional processes and identify issues and bottlenecks to make improvements

We are looking for someone with: 

• Bachelor’s degree or higher business administration, or related business analysis field
• 3+ years of experience in banking, consulting, or business strategy or similar experience required
• Adaptable, collaborative, and capable of working in fast-paced environments; a sense of urgency when appropriate
• Analytical, critical thinking and problem-solving abilities 
• Superior presentation and negotiation skills
• Strong project management and organizational skills.
• Proven ability to execute against cross functional / operational initiatives or multiple projects simultaneously
• Excellent written and verbal communication skills
• Proven ability to prioritize with a team and advocate for priorities with other teams
• Team player and capable of effectively working with colleagues and leadership in other locations / virtually and with people with varying skill sets and personalities

The base salary hiring range for this position is $74,700 to $130,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

The Clinician Acquisition and Recruiting Leader drives the overall recruiting strategy and execution for the national clinician workforce, while ensuring a high-quality candidate experience through the recruitment process. This role partners with the Capacity Management Leader and GeoMode operating model to ensure a pipeline of quality candidates is maintained in areas of business need.

This role oversees the activities of the Regional Recruiting Managers to execute on a clinical recruiting strategy that is aligned with organizational goals. Responsibilities include assessing external labor market conditions, as well as the establishing and promoting a clinical employer brand to attract quality talent. Builds and maintains strategic relationships with internal and external stakeholders. Serves as advisor to senior leadership on talent acquisition and recruiting activities.

This role will report to our SVP, Clinician Experience Operations.

What will you do?

• Recruitment Strategy and Management 
• Leads and develops a best-in-class clinical recruiting team and model, supporting the hiring of physicians, nurse practitioners, physician assistants, and other clinical roles.
• Manages the strategy, tools, and people of the recruiting team; manage and develop resources and processes to meet recruiting goals 
• Executes on recruitment strategies in partnership with the Capacity Management Leader. Enhances/develops strategy to ensure regional capacity goals are met.
• Conducts ongoing market analysis to identify trends, opportunities, and challenges in the overall clinician recruitment and retention 
• Sets and monitors key recruiting success metrics and ensures all recruiting teams understand and meet them 
• Manages budgets and relationships with external recruitment agencies, job boards, and other vendors to optimize recruitment efforts 
• Analyzes market trends, regulatory changes, and competitive landscape to identify opportunities and risks
• Establishes performance metrics and targets to monitor and evaluate operational performance
• Overall leadership responsibility for the team and leads hiring initiatives
• Process Improvement and Compliance 
• Leads continuous improvement efforts in the recruiting process 
• Leverages and implements new technology to create efficiencies in the recruitment processes and improve candidate engagement 
• Ensures all recruitment practices comply with relevant regulations and industry standards 
• Shapes recruiter training, scripting, and messaging to ensure compliance with hiring best practices and regulations
• Collaboration and Candidate Experience 
• Shapes the overall clinician experience in partnership with the Lead Generation Role 
• Partners with the Onboarding Leader to ensure seamless handoff of confirmed new hires 
• Promotes diversity and inclusion in the recruitment process to ensure a diverse clinician workforce 
• Collaborate with executive leadership to align operational strategies with overall business objectives
• Other duties as assigned.

We are looking for someone with:

Ability to: 

• Lead and inspire a recruiting team while fostering a culture of excellence 
• Make data-driven decisions to enhance recruiting metrics and overall efficiency 
• Communicate effectively with clinicians, operational leadership, and other executive leadership 

Understanding of: 

• • Business and recruitment strategy at an enterprise level 

Experience with: 

• • Recruitment and talent acquisition in a healthcare setting 
  • HR and recruiting technology and tools 

• Required: Bachelor’s Degree in Industrial & Labor Relations, Human Resources, or a related field 
• Preferred: 10+ years of clinician acquisition and recruiting experience 
• Preferred: 15+ years of talent experience, with at least 7 years leading Talent Acquisition or Human Resource teams 

The base salary hiring range for this position is $100,000 to $300,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

A Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis. The Client Operations Analyst is responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items. They ensure that deliverables are posted on time based on requirements outlined by our clients.

Reports to: Sr. Manager, Client Operations.
Logistics: Can be hybrid in Dallas or remote with some travel required

What will you do:

• Provide support for one or more complex, high-volume, national clients.
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle
• Partner with internal teams in support of client program objectives 
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback 
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

Signify Health is looking for a detail oriented and driven Operations Analyst. This role will be responsible for coordinating the development of operations dashboards and reporting, creating guides and job aides on how to use key tools, and acts as a Subject Matter Expert on data and reporting and behalf of multiple functions of Signify Health. This position requires outstanding communication skills, both written and verbal, as well as the tenacity to execute against competing deliverables in a timely, high-quality fashion. This is a high visibility role that will be working with both production and technical teams including data, reporting and product and engineering. This role reports directly to the Sr. Director of Client Analytics.

What Your Responsibilities Will Include:

• Proactively monitors, prioritizes, and manages the development of dashboards and reporting which supports multiple departments and functions within Signify Health
• In conjunction with enablement teams and stakeholders, communicates backlogs for reporting/dashboard development and ensures prioritizations are well understood and agreed upon
• Authors, reviews, edits and updates essential documents related to data, reporting and analytics (policies, SOPs, work instructions, job aids, instruction manuals, Product Guides, forms, etc.) for the Production Operations organization.
• Provides direct training and education to ensure the adoption of available tools as they are deployed and as refreshers of existing tools
• Manages and builds positive working relationships with cross-functional teams to create and implement formalized processes and create all necessary documentation, templates, etc. to execute the process.
• Maintains close alignment and engagement with each data, reporting and analytics related initiative owned by operations and creates departmental education on resources for a variety of stakeholders to communicate on said initiatives.
• Proactively identifies operational inefficiencies and suggests enhancements to improve existing prioritization, business case, and reporting processes
• Employs active listening skills and cultivates cross-functional collaboration during strategic business review processes and weekly/monthly prioritization cadence
• Adaptable to the changes in the healthcare industry and shifting company priorities
• Implements and maintains program management systems, tracking progress against plans, developing and publishing metrics and dashboards
• Ability to communicate across all levels of leadership
• Demonstrated problem solving skills

What Experience You Have:

• Bachelor’s degree in business, data analytics and/or related field.
• 2-4 years of experience in a Program Management Analyst, Project Management, Consulting or other related role
• 1+ years of experience with SQL

What You Bring:

• Demonstrated ability to effectively work with cross-functional teams
• Outstanding analytical and problem-solving aptitude
• Excellent attention to detail, interpersonal and project management skills
• Ability to quickly learn and synthesize new information, transforming even the most complex topics into simple and easy to understand documents
• Effective communication, presentation and conflict management skills
• Ability to prioritize workload and manage time effectively across multiple projects
• Consistently track and report on progress

Preferred Knowledge/Experience:

• Experience working in a Healthcare Operations, Product Management, or Consulting organization
• Demonstrated experience working with technical and non-technical team members
• Highly proficient in Google Workspace, Microsoft Office Suite software applications, Atlassian applications including Jira and Confluence; proficient with document management software, such as AODocs

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Acquia is an open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

The Content Cloud Engineering team at Acquia is responsible for building and maintaining the combined Acquia DAM (Digital Asset Management) and PIM (Product Information Management) product line, which is used by over 800 customers worldwide.

Acquia is seeking a Senior Software Engineer to implement modern, user-centric applications, in a fast-paced software environment. We thrive on innovation, collaboration, and an agile mindset and processes. Our current software portfolio consists of SaaS applications that handle graphic and video content, mobile apps, and advanced JavaScript libraries. Acquia DAM, our combined digital asset management (DAM) and product information management (PIM) platform, is used by customers worldwide.

Our competitive market landscape drives us to adopt technologies that allow for high developer involvement and productivity, as well as instant feedback loops. Technologies and tools include React, GitHub, Java, Gradle, Groovy, MySQL, Elasticsearch, Docker, AWS, Slack, and JIRA, just to name a few.

Responsibilities

• Contribute working code, documentation, and automated tests that deliver on Sprint goals
• Participate in experimentation and prototype building in a collaborative environment, iterating on concepts based on feedback
• Build connectors between APIs powered by different tech stacks
• Collaborate with Product, Design, and Data teams as needed to ensure the systems and architecture being built support roadmap, consistency, and platform R&D goals
• Contribute as needed to the core libraries used by all teams in the interest of the consistency, stability, robustness, cost effectiveness, and performance of consuming applications and services.
• Encourage a culture of observability by ensuring logging and monitoring of applications and services is being configured appropriately to provide visibility into system performance consistent with SLIs/SLOs/SLAs and enable effective troubleshooting
• Address security vulnerabilities as needed
• Work with your team to understand and implement R&D Standards.
• Review code as needed based on risk/scope and provide feedback and guidance to ensure it complies with our technical standards and security requirements.
• Mentor and train other team members on important technical topics through team meetings, pair programming, lunch 'n learns, etc. as needed.
• Collaborate with the architecture team to ensure the platform we are building is consistent with the overarching architectural goals at Acquia
• Ensure software systems comply with service SLO/SLI expectations
• An ability to drive desired customer outcomes by learning and understanding the problems being solved.
• Offer on-call assistance and support as needed to ensure smooth operations and address any challenges that may arise

You will be successful if you:

• Are a continuous learner who is able learn through online trainings, books and podcasts
• Are comfortable with ambiguity and working in a fast-paced environment 
• Balance critical thinking with creative problem-solving 
• Make informed decisions, balancing quantitative and qualitative reasoning
• Have a passion for understanding what is valuable to a user.

Requirements

• 5+ years of relevant experience
• Excellent communication and collaboration skills
• Strong knowledge of Java and SQL
• Experience writing and consuming REST APIs
• Experience with React, JavaScript, HTML5, Typescript and CSS
• Experience with Git
• Experience writing automated tests
• Experience working with CI/CD tools (i.e. Jenkins, Buildkite)
• Strong working knowledge of at least one cloud platform and its related technologies
• Experience in application analysis and design
• Ability to learn and adapt to new technologies quickly and become productive in their use
• Working knowledge of software design principles and programming languages and frameworks in use
• Strong knowledge of software development security principles, concepts and best practices
• Strong knowledge of web application security concepts and practices
• Experience writing SaaS applications in a distributed microservice ecosystem

What gives you an edge?

• Experience working with AWS
• Strong understanding of software architecture and the tradeoffs between different architectural patterns
• Experience managing applications in a kubernetes environment
• Experience working with Elasticsearch or other NoSQL data stores
• Experience working with Gradle
• Experience with PHP and Drupal

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused today on aging adults with long-term 

home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

We’re looking to add to our team of experts who care deeply about our mission. 

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

The ideal teammate would be…

An individual passionate about helping people and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see our team be successful. Someone who greatly enjoys speaking with older adults and their care teams about our program, data analysis, accountability metrics, and creating a fun work environment.  They are proactive problem-solvers and like to collaborate cross-functionally to achieve shared goals. Someone who enjoys working as a team to collectively achieve maximum results.

The ideal teammate would be able to:

• Manage large amounts of outbound calls in a timely manner
• Manage a frequently evolving outreach list to drive department member engagement
• Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc)
• Function within timeframes of a fast-paced startup in the healthcare environment
• Perform other duties as required or assigned
• Follow communication “scripts” when handling different members or situations
• Outreach to members while navigating various platforms for documentation and retrieval of member information
• Have strong communication skills, both verbal and written
• Provide exceptional interpersonal and rapport building skills
• Provide strong time management and organizational skills
• Have the ability to meet outbound call metrics daily/weekly/monthly
• Collaborate with other professionals to improve customer service
• Collaborate closely with the Program Enrollment Specialists on the post-onboarding experience for both members and caregivers, providing high-touch support and necessary resources

Would you describe yourself as someone who has:

• Fluency in both English and Cantonese/Madarin (required)
• A minimum of HS diploma (required)
• 2+ years of experience in a clinical call center setting environment(required)
• 1+ years of medical terminology knowledge (required)
• The ability to work remotely and has a private area in their home/workspace (required)
• A genuine, compassionate desire to serve others and help those in need
• High speed home WiFi/data connection to support company provided IT equipment 

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms membership and classes
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with a match

Pay rate is $20.00 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.