We are looking for a Senior Technical Support Specialist to join Signifyd's Customer Support team. This team is composed of support professionals who work most closely with our client’s teams and their systems, supporting their technical needs with expertise and acumen. This will require both conversational and advisory support as well as tactical, and operational support in the form of ad hoc data manipulation and analysis, rapid root cause analysis, technical problem solving, and coordination with Signifyd’s engineering and customer success teams.

As a Senior member of the team, you will play a critical role in helping our clients quickly and efficiently resolve technical and process issues that affect production environments. You will be engaged on escalations, working with cross-functional stakeholders from across the organization: Customer Success, Data Science, Risk Intelligence, Product, Engineering, and more. Your mission is to help our team meet our technical SLAs in all instances and exceed the level of service and satisfaction when engaging with world-class clients.

Our hiring process will select a candidate who thrives in a high-impact, client-facing role that demands both technical acumen and strategic thinking, with an eye for designing solutions for scale and prevention rather than fire-fighting. The ideal candidate will possess a high degree of autonomy, resilience, ingenuity, and creativity. They should also have a demonstrated ability to comprehend, administer, and diagnose complex technical systems, especially alerting and proactive monitoring of massive datasets and the systems that generate them. Experience in data analysis, APIs, and plug-in interfaces with multiple systems, ticket triage and prioritization, and serving as the point of contact for client technical escalations are vital abilities. 

Activities and Responsibilities:

• Via structured analysis and while communicating in multiple modalities, help customers troubleshoot issues that they encounter while using Signifyd’s platform and provide actionable recommendations to resolve problems
• Serve as the technical point of contact during events that disrupt Signifyd’s services, ensuring alignment between client needs and product capabilities and lead technical diligence on solution integration, APIs, and eCommerce workflows
• Clearly and efficiently escalate unresolved customer issues to the appropriate cross-functional teams (especially with engineering and product teams to escalate and resolve technical issues)
• Analyze and interpret large datasets to identify anomalous patterns and trends, leveraging tools like DataDog, Loggly, Jaeger, Python, SQL, and Pandas, and internal datasets via BI visualization (e.g., Looker)
• Document and train cross-functional teams on expected and novel technical interactions and ideal solution states for known and experienced events that disrupt Signifyd’s services

Requirements and Qualifications:

• 7+ years of experience in customer-facing technical support environments, preferably in ecommerce, antifraud or payments-related domains
• Extensive experience with querying and scripting tools (Python, SQL) and monitoring platforms (DataDog, Loggly)
• Participate in a rotational on-call schedule, covering evenings (6 PM – 6 AM PT) on weekdays and one weekend day every other week
• Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders
• Strong independent work ethic and an ability to troubleshoot complex technical issues and suggest preferred and innovative solutions
• Creative, resourceful, detail-oriented, and highly organized
• Passion for customer service
• Passion for new technology
• Ability to work EST working hours

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

​​About the Role:

We are seeking a highly motivated, detail-oriented Operations Planner to help support production planning for our growing business. You will leverage your problem-solving abilities, motivation, and experience to determine target inventory levels and generate a production plan that supports sales and inventory goals while optimizing for time and cost. We are looking for a self-starter that will drive process improvement by building out and improving processes and tools as the business scales up. 

You Will:

• Bring appropriate resources together to build out a weekly production plan and drive alignment across the labs
• Make or recommend revision to planned production when schedules cannot be met
• Manage finished goods inventory for compounded products within company guidance while maintaining click to deliver metrics for customers
• Work cross functionally with Demand Planning to communicate any forecast discrepancies and understand risks and opportunities
• Drive accountability with adherence to production plans
• Articulate and document all risks resulting from production capacity
• Work with R&D to balance production and R&D pilot time requirements

You Have:

• 3+ years experience in at least 1 of the following: Production planning, Supply planning
• Proficient in inventory management concepts with an understanding of the financial and operational implications of planning decisions
• Excel proficiency including experience with data manipulations – Lookups, PivotTables, External Data Connections
• Basic SQL and/or Python experience is a plus
• Strong written and verbal communication skills; ability to effectively communicate in a clear and concise manner
• Ability to think through complex problems and resolve conflicts that arise from balancing multiple priorities
• Detail-oriented and exceptionally organized
• Demonstrated ability to organize resources and analyze alternatives to make effective decisions

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

 About SonderMind 

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

In this role, you will be responsible for designing, building, and managing the information infrastructure systems used to collect, store, process, and distribute data. You will also be tasked with transforming data into a format that can be easily analyzed. You will work closely with data engineers on data architectures and with data scientists and business analysts to ensure they have the data necessary to complete their analyses and to provide production service support on the data and their transformation whenever needed.

Essential Functions

• Strategically design, construct, install, test, and maintain highly scalable data management systems that include distributed databases, data warehouses, and cloud storage, etc.
• Develop and maintain databases, data processing procedures, and pipelines
• Integrate new data management technologies and software engineering tools into existing structures
• Develop and implement processes for data mining, data modeling, and dataproduction
• Translate complex functional and technical requirements into detailed architecture, design, and high-performing software and applications
• Create custom software components and analytics applications in Python and SQL
• Troubleshoot data-related issues and perform root cause analysis to resolve them
• Manage overall pipeline orchestration
• Optimize data warehouse performance

What does success look like?

Success in this role will be measured by the seamless and efficient operations of our data infrastructure. This includes maintaining high availability, ensuring optimal performance, and implementing robust security measures. Achieving success will also involve proactive monitoring, timely issue resolution, and continuous improvements to our systems. The ideal outcome is a stable, scalable, and secure data environment that supports the organization's goals and enables data-driven decision-making. This includes minimal downtime, accurate and timely data delivery and the successful implementation of new technologies and tools. The individual will have demonstrated their ability to collaborate effectively to define solutions with both technical andnon-technical team members across data science, engineering, product and our core business functions. They will have made significant contributions to improving our data systems, whether through optimizing existing processes or developing innovative new solutions. Ultimately, their work will enable more informed and effective decision-making across the organization.

Who You Are

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Minimum three years experience as a Data Engineer or in a similar role
• Experience with data science and analytics engineering is a plus
• Experience with AI/ML in GenAI or data software - including vector databases - is a plus
• Proficient with scripting and programming languages (Python, Java, Scala, etc.)
• In-depth knowledge of SQL and other database related technologies such as NoSQL
• Experience with Snowflake, DBT, BigQuery, Fivetran, Segment, etc.
• Experience with AWS cloud services (S3, RDS, Redshift, etc.)
• Experience with data pipeline and workflow management tools such as Airflow
• Strong negotiation and interpersonal skills: written, verbal, analytical
• Motivated and influential – proactive with the ability to adhere to deadlines; work to “get the job done” in a fast-paced environment
• Self-starter with the ability to multi-task

Preferred experience 

• Master’s degree in Computer Science, Engineering, or a related field
• Knowledge of Docker and Kubernetes to manage data applications in a scalable and efficient way
• Proficiency with ETL (Extract, Transform, Load) tools like Apache NiFi, Talend, or Informatica is a big advantage

About the Role 

We are actively seeking a highly skilled MarTech Engineer to become a pivotal member of our cross-functional team, dedicated to propelling Instacart's growth through our Paid Marketing channels—one of the most substantial growth levers within our organization. This role offers an exciting opportunity to address intricate challenges with innovative solutions that not only enhance the user experience but also drive transformative business outcomes. As a MarTech Engineer, your contributions will play a crucial role in optimizing the efficiency and effectiveness of our Paid Marketing efforts, encompassing a diverse array of channels such as Paid Social, Display, SEM, Online Video, Linear Television, and Streaming Audio.

Your work will directly impact the scalability and performance of these channels, enabling us to reach broader audiences and amplify Instacart's market presence. By leveraging cutting-edge technology and collaborating with various departments, you will help create strategies that deliver measurable results and foster sustained growth. If you are passionate about making a tangible impact through technology and marketing innovation, we invite you to join our team and be part of redefining the grocery industry.

About the Team

This role will be positioned within the marketing organization, embedded directly into our Cross Channel Integrations team – the technical arm of Instacart Marketing. The Cross Channel Integrations  team is composed of forward-thinking marketing technologists, strategists and engineers committed to developing solutions that elevate Instacart's marketing channels. 

Working at the intersection of marketing and engineering, you will engage in frequent and intensive collaboration with our core engineering team, fostering a dynamic environment where technical insights and innovative solutions are readily exchanged. This integrated model empowers you to rapidly address and execute on marketing priorities while ensuring that you have full access to the comprehensive suite of tech resources, tools, and development opportunities available within Instacart. 

About the Job 

• Building and maintaining data pipelines using Python and Snowflake: Design and oversee efficient data pipelines that handle extensive data processing, ensuring seamless data flow and troubleshooting issues as they arise.
• Integrating and extracting data from multiple sources such as Google Analytics and Snowflake: Manage ETL processes for integrating diverse data sources, ensuring accurate and timely data flow into centralized systems to support decision-making.
• Automating tasks like data retrieval and report generation: Develop scripts and workflows to automate data retrieval and report generation, utilizing APIs and scheduling tools to streamline processes and minimize manual effort.
• Leading DBT initiatives to enhance model efficiency: Spearhead the development and optimization of data models using DBT, ensuring scalability and maintainability, while documenting best practices and providing guidance to the team.
• Harnessing Airflow for automation tasks and configuring manual runs: Use Apache Airflow to automate and schedule complex workflows, ensuring efficient and accurate execution of data-related tasks.
• Collaborating with marketing teams utilizing your marketing data experience: Work closely with marketing to translate data into actionable insights, providing analytical support and enhancing data-driven strategies.
• Works with multiple third-party channels to streamline Ad conversions: Able to work closely with stakeholders across third-party channel providers and debug issues when they arise.
• Collaborating with Marketing to launch new Paid Listing Ads across channels: Working with various channels (Snap, Google, Facebook, etc) on managing and pushing data to multiple channels and product lists for various product feed Ad consumption
• Writing advanced SQL queries and setting up data marts: Create complex SQL queries and establish data marts, providing easy access to clean and structured data for marketing analytics.

About You

Minimum Qualifications

• Python Expertise: Daily use and extensive knowledge of Python for data integration, automation, and more.
• Snowflake Proficiency: Regular use for creating data pipelines, performing admin tasks, and managing roles.
• Google Analytics: Experience with Google Tag Manager and generating daily reports.
• DBT Leadership: Leading initiatives, model creation, and process documentation.
• Airflow Experience: Daily automation and configuration of tasks.
• Marketing Experience: Ability to work with marketing data and collaborate effectively.SQL and ETL Skills: Advanced proficiency in SQL and experience with ETL processes across Snowflake, Redshift, and PostgreSQL.
• Collaboration Skills: Proven ability to work with various stakeholders including product, sales, and finance teams.

Preferred Qualifications

• Basic understanding of digital marketing and previous experience working with marketing teams.
• Possesses general familiarity with performance marketing KPIs (ROAS, LTV, CAC, CPA, etc).
• Understanding of Marketing event channel operations, and knowledge of launching new channels through the above-mentioned technologies is appreciated.
• Having previous experience working with third-party analytics/tracking platforms
• Having previous experience managing Google Tag Manager for a Marketing or Advertising organization
• Past knowledge within a Data Platform Engineering organization or Data Engineering role
• Has previous experience on an on-call rotation

Hi, we're Oscar. We're hiring a Operations Associate, Claim Design & Configuration to join our Claims Design team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is responsible for designing, optimizing and implementing processes and improvements for configuring Oscar’s claims adjudication platform. This role identifies, scopes, builds, and implements solutions, with a focus on creating efficiency and scale through technology and automation. They will understand Oscar’s infrastructure, underlying logic, and data models, and will work cross-functionally to enable improvements of Oscar’s claim adjudication.

You will report to the Manager, Claims Design.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $98,400 - $129,150 per year. The base pay for this role in all other locations is: $88,560 - $116,235 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Designs and prioritizes operational processes by working cross functionally to gather business requirements and implementing process and technology-enabled solutions
• Leads and cross collaborates on iterative problem definition and technical design and scoping to build solutions with the end-user in mind
• Utilizes and analyzes data to independently drive business decisions, impact cross-functional strategy and develop KPIs to measure the effectiveness of your domain
• Proactively identify risks; responds to and resolves issues/errors/escalations through data-driven investigation to produce insights for short, medium, and long-term technology-enabled solutions
• Distills the requirements of new product and designs automated workflows to reduce manual work requirements
• Works with other team members to resolve issues, develop training, and create technical tooling to enable others
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• A bachelor’s degree or 4+ years commensurate experience 
• 3+ years experience in operations, health insurance, data analysis, engineering and/or consulting
• 3+ years experience using data software such as SQL or Python
• 3+ years experience in analytics & ability to derive insights from complex, broad datasets 
• 1+ years experience designing and improving workflows as well as standing up accompanying operating and technical procedures

Bonus Points

• Process Improvement or Lean Six Sigma training
• Experience with healthcare claims processing

Senior Analyst, Corporate Finance

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

Pindrop is looking for a Senior Analyst, Corporate Finance, a critical role for an individual who desires outsized business impact and redefining landscapes. Reporting to the Director, Strategic Finance, this role will ensure Pindrop’s financial, strategic, and operational objectives are achieved. We are excited to have you join our team if you desire creating impact and have superpowers in the following areas:

1. Excellence in financial modeling and insight extraction
2. Process Improvement, Reporting Automation, and Data Fluency
3. Interdisciplinary Collaboration and Impact

• Enhance and own corporate financial models, including 3-statement modeling, to support short-term and long-term planning with inputs from topline drivers, functional assumptions, and strategic initiatives
• Analyze and track financial results, key operational and SaaS metrics and industry benchmarking, and ROI spend efficiency, identifying risks and opportunities to influence enterprise outcomes
• Conduct deep dives into corporate finance activities, such as capital structure evaluation, resource allocation, and growth initiatives, while delivering ad-hoc analysis to support Management and Board decision-making and investor relations 
• Assess the financial impact of new initiatives, opportunities, and accounting policy changes
• Manage system enhancements and data integration between NetSuite and financial planning tools, ensuring alignment among core FP&A workflows, chart of accounts, and process documentation.
• Support corporate development initiatives, including IPO readiness, M&A, strategic partnerships, and due diligence, through detailed research and analysis of industries, partners, and investment strategies

Who you are

• You aspire to take on an active role in building a path to IPO 
• You are a trusted advisor to the business to guide investments and strategic direction
• You are an independent logical thinker comfortable operating in ambiguity while solving problems with analysis, data, and structured arguments 
• You are comfortable presenting data to all levels of the organization including executive teams
• You have a growth-mindset and can handle the current tactical projects while simultaneously maintaining the strategic direction and creating a path forward
• You are resilient in the face of challenges and change while having willingness to embrace unstructured environments and ambiguous problems
• You are optimistic and believe that you can make a problem into a solution having inquisitive nature, attention to detail, diligence and a good attitude
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 4-6 years of total professional experience required: 3+ years of combined experience in Technology investment banking, Tech VC or Tech PE experience with 2+ years of high-growth B2B SaaS company experience within Corporate Finance highly preferred
• Spreadsheet modeling skills including charts, graphs, pivot tables, etc. with both Google Sheets and Excel required 
• Demonstrated proficiency in reporting automation and data visualization (i.e. SQL, Python, Looker, Tableau, etc.) and financial planning tools (i.e. Vareto, Netsuite, Adaptive, TM1, etc.) BigQuery is a plus. 
• Bachelor’s degree in Finance/Statistics/Data Science or equivalent experience required
• Proven ability to create financial and operational models with an understanding in Enterprise SaaS/Usage-based models and operational metrics
• Experience with exit transactions and liquidity events such IPO, M&A, private fundraising, etc. preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Familiarize with company products and business model 
• Complete all initial 1:1s with key stakeholders and team
• Complete Company onboarding along with finance onboarding checklist (finance process, system access, confluence pages, etc.)
• Be part of existing key business meeting cadences and learn our business’s most essential metrics, objectives, current challenges, and opportunities
• Get to know your team by conducting 1:1s with key stakeholders and begin to build relationships with your peers, and executives

Within 60 days you’ll

• Contribute by raising questions and assessing opportunities of improvement of current processes, including topline and expense forecast, BvA cycles, system migrations, etc.
• Gain a strong understanding of the monthly finance close cadence, forecasting cycle and gaps by drafting a proposal on key process improvements, including model enhancements and new areas to build upon and support
• Build and refine reporting dashboards to ensure financial and operational KPI on track while driving reporting automation
• Calibrate financial models and minimize forecast variance
• Revamp corporate long-range model and develop a deep understanding of functional business inputs and SaaS drivers that influence the financial model

Within 90 days you’ll 

• Have had a few wins and shorter term projects completed and be well integrated into the business - with plans for longer term strategic goals in place
• Own corporate long range model and develop MRP model with scenarios of potential transaction events 
• Create a standard process from 0-1 on data foundation and reporting automation 
• Enhance cost and revenue predictability with new models 
• Become a trusted teammate across the Strategic Finance and Accounting orgs, and various exec leader

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One Time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

The Cloud Operations Engineer is responsible for designing and delivering secure and highly available solutions. You will be a critical part of a team focused on ensuring our services are ready and stress tested. You should be comfortable taking on new challenges, defining potential solutions and implementing designs in a team environment. You will be working on a tech stack composed of Linux, Kubernetes, PHP, Java, MySQL, Kafka, Jenkins, Github and AWS/GCP.

What You Will Accomplish

• The Cloud Operations Engineer partners closely with Engineering and Support. We are responsible for the deployment, and continuous operation of the Acquia platform. 
• You will make sure we automate as many tasks as possible to make diagnostics, scaling, healing and deployments a breeze.
• You will work on a team responsible for a blend of architecture, automation, development, and application administration.
• You will develop and deploy solutions from the infrastructure, to the network, and application layers, on public cloud platforms.
• You will ensure our SaaS platform is available and performing, and that we can notice problems before our customers.
• You will collaborate with Support and Engineering on customer issues, as needed.
• Working with distributed data infrastructure, including containerization and virtualization tools, to enable unified engineering and production environments;
• Developing dashboards, monitors, and alerts to increase situational awareness of the state of our production issues/sla/security incidents.
• Independently conceiving and implementing ways to improve development efficiency, code reliability, and test fidelity.
• You will participate in a periodic on-call rotation

Qualifications 

• Proficient in Unix/Linux OS administration
• Proficient with network setup and debugging
• Proficientwith at least one scripting language (Bash, Python, PHP, …)
• Proficientknowledge withpublic cloud providers such as AWS, GCP or Azure
• Understands Kubernetes
• Understands application containerization
• Basic understanding of SQL and relational database administration (MySQL)
• A Bachelors in Computer Science, Engineering, MIS, or experience in software engineering or a related field

Desire 

• Best practices in infosec
• The ability to dig deep into infrastructure and code to solve problems
• The drive to solve traditional operations problems through automation
• High attention to detail

Required Experience

• Hands-on Linux knowledge: 1-3 years
• Scripting: 1+ years
• DevOps and/or build & release experience including delivery: 0-1 years
• Software Configuration Management tools: 0-1 years
• DB/Data Platforms: Aurora/Mysql/RDS: 0-1 years
• Experience with Kubernetes and containerization: 0-1 year

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.